PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Walker, Michigan, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service / Art & Design

Date Posted: 2026-06-08

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Drive sales and build customer relationships by providing expert custom framing solutions.

• Execute daily retail operations, including customer engagement, sales transactions, and inventory management.

• Ensure a safe, clean, and well-merchandised store environment to enhance the customer shopping experience.

• Uphold Standard Operating Procedures (SOPs) and company programs for compliance and operational efficiency.

• Support the efficient execution of Omni-channel processes and inventory replenishment.

📝 Enhancement Note: This role, while focused on framing, is deeply embedded in retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, moving beyond transactional service to consultative selling and relationship building within the framing department. The term "PT Framer" indicates a part-time role, likely requiring flexibility in scheduling.

📈 Primary Responsibilities

• Engage customers to understand their framing needs and provide tailored, creative solutions, acting as a personal designer.

• Achieve sales and production targets for custom framing orders through effective consultation and upselling.

• Complete custom framing orders with meticulous attention to quality, accuracy, and timely delivery.

• Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Single Item, Single Order) and directed replenishment.

• Provide exceptional customer service by assisting shoppers, locating products, and offering solutions.

• Operate the cash register, handle cash transactions accurately, and adhere to all cash handling standards.

• Participate actively in the truck unloading and stocking processes, ensuring adherence to store standards and timelines.

• Support company-wide shrink, safety, and loss prevention programs.

• Foster a positive and respectful team environment, demonstrating commitment to company values and vision.

• Assist with and execute Omni-channel fulfillment processes as required.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operational tasks. The mention of "Elevated ABC Deliver" points to a specific sales methodology focused on building rapport and delivering value, which is crucial for consultative sales roles in operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific vocational training in art, design, or fabrication may be beneficial but is not explicitly required.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential inventory management systems.

• Basic measuring skills with a high degree of accuracy for custom framing projects.

• Ability to safely and competently operate framing equipment and use a glass cutter.

• Strong customer service aptitude and interpersonal communication skills.

• Proficiency in cash handling and transaction processing.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Physical stamina to stand for extended periods, lift heavy items, and use ladders. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or custom product environment.

• Experience selling products and/or services, with a demonstrated ability to influence purchasing decisions.

• Familiarity with art, design principles, or framing techniques.

• Experience with inventory management and merchandising.

📝 Enhancement Note: The requirements are structured for an entry-level to early-career professional. The emphasis on basic skills suggests that comprehensive training will be provided for framing-specific tasks. The preference for retail sales experience indicates that a proactive sales approach is highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate attention to detail, creativity, and problem-solving in a practical or artistic context.

• Examples could include personal art projects, DIY framing, or instances where meticulous measurement and execution were critical.

• Showcase instances of customer interaction where you successfully identified needs and provided solutions. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, as evidenced by adherence to SOPs in previous roles.

• The ability to learn and execute new operational processes, such as framing techniques, POS system operation, and inventory management, is key.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less critical than demonstrated aptitude and a willingness to learn. The focus will be on understanding and executing established operational processes rather than creating new ones.

💵 Compensation & Benefits

Salary Range: For a part-time PT Framer position in Walker, Michigan, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 - $16.00 USD per hour. This range is based on industry benchmarks for entry-level retail positions involving specialized skills like custom framing, considering the cost of living in the Grand Rapids metropolitan area and general retail compensation trends in Michigan.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a part-time position. Actual hours will vary based on store needs and scheduling, but typically range from 15-25 hours per week. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: Salary estimates are based on typical part-time retail roles with specialized duties in a mid-sized US market. Benefits listed are explicitly mentioned in the job description and are standard for a company of Michaels' size. The working hours reflect the part-time nature and the operational demands of a retail store.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Michaels Stores is part of The Michaels Companies, Inc., operating over 1,300 stores in North America).

Founded: 1973. Michaels has a long-standing presence in the retail sector, focusing on empowering creativity.

Team Structure:

• The PT Framer will likely be part of a store-level team, reporting to a Framing Department Manager or Store Manager.

• This role involves close collaboration with fellow sales associates, cashiers, and potentially other department specialists.

• Cross-functional collaboration will primarily be within the store, focusing on customer service, sales, and operational tasks. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions, as indicated by "Elevated ABC Deliver" and direct customer service responsibilities.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, compliance, and quality control in sales, production, and store operations.

• Efficiency Focus: Involvement in truck unloading, stocking, and Omni-channel processes highlights the need for efficient execution of operational tasks.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is geared towards creativity, customer engagement, and operational efficiency within a large retail framework. The size of the company suggests established processes and a structured environment for employees.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Early Career (0-2 years experience). This role is foundational within the retail operations and customer service spectrum.

Reporting Structure: Typically reports to a Framing Department Manager or Assistant Store Manager, who in turn reports to the Store Manager. This structure provides direct supervision and guidance.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and store presentation, which indirectly influences overall sales and brand perception. Efficient execution of operational tasks like stocking and Omni-channel fulfillment ensures smooth store functioning.

Growth Opportunities:

• Framing Specialist: Develop expertise in custom framing, potentially leading to more senior framing roles or department management.

• Retail Sales Associate: Transition to broader sales responsibilities within the store, focusing on different product categories.

• Store Operations: Gain experience in various store operations, potentially leading to roles in visual merchandising, inventory management, or shift supervision.

• Management Track: With demonstrated performance and leadership potential, opportunities may arise for Assistant Store Manager or Store Manager positions.

📝 Enhancement Note: Growth within Michaels often follows a path from specialized roles to broader retail management responsibilities. The emphasis on customer interaction and sales in this role provides a solid foundation for advancement in many retail career paths.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing.

Office Location(s): Walker, Michigan (specifically 3310 Alpine Ave NW, Unit 5).

Workspace Context:

• The primary workspace is the retail floor and the custom framing shop.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation.

• Stock rooms may not be climate-controlled, and some outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• The environment is designed for customer interaction and product display.

Work Schedule: A flexible schedule is necessary, including nights, weekends, and early mornings, typical for retail operations. As a part-time role, hours will likely fluctuate based on business needs.

📝 Enhancement Note: The work environment is typical for a retail setting, with specific considerations for the framing shop's tools and the need for physical stamina and flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review and potential phone screen to assess basic qualifications and availability.

• In-Person Interview: Likely conducted by the Framing Department Manager or Store Manager. This will focus on customer service skills, understanding of retail operations, and aptitude for custom framing.

• Skills Assessment: May include a practical demonstration of basic measuring skills, ability to follow instructions, or a discussion about handling customer scenarios.

• Final Interview/Offer: May involve a brief discussion with higher management or HR, followed by a job offer.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss past experiences showcasing:

  • Attention to Detail: Any projects where precision was crucial.
  • Problem-Solving: How you've addressed challenges in previous roles or personal projects.
  • Customer Interaction: Examples of excellent customer service or consultative sales.
  • Creativity: Personal artistic or craft projects that demonstrate design thinking.

• Frame your experiences using the STAR method (Situation, Task, Action, Result) when discussing relevant scenarios. Challenge Preparation:

• Be ready to answer situational questions related to customer service, such as handling difficult customers or resolving order issues.

• Prepare to discuss your understanding of sales techniques and how you would approach selling custom framing solutions.

• Demonstrate your ability to learn new processes quickly and follow instructions precisely.

📝 Enhancement Note: The interview process will likely be tailored to assess practical skills and customer-facing abilities relevant to a retail operations role with a specialized component.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially tracking inventory.

• Framing Equipment: Including mat cutters, saws, joining tools, and potentially specialized machinery for different framing profiles and materials.

• Glass Cutting Tools: For precise cutting of glass or acrylic for framing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Heat Press: For applications like heat-activated adhesives or mounting.

Analytics & Reporting:

• Basic reporting related to sales performance of the framing department may be accessible through the POS system. CRM & Automation:

• Customer relationship management might be integrated into the POS system for tracking customer preferences and order history.

• Omni-channel processes may involve specific software for managing online orders and in-store fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on the tools necessary for custom framing production and standard retail POS operations. Advanced analytics or CRM systems are less likely to be directly managed by a PT Framer.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building strong relationships through personalized service and quality products.

• Creativity & Passion: Embracing the joy of creativity and supporting customers in their artistic endeavors.

• Teamwork & Respect: Fostering a positive, accepting, and respectful environment where team members collaborate effectively.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all operations.

• Efficiency & Quality: Striving for high-quality output and timely completion of tasks, from customer service to production.

Collaboration Style:

• In-Store Synergy: Working closely with colleagues to ensure smooth store operations, from stocking to customer assistance.

• Cross-Functional Support: Assisting other departments or team members as needed to meet store objectives.

• Open Communication: Encouraging feedback and open dialogue to improve processes and customer experiences.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline, focusing on teamwork and customer-centricity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales targets while also fulfilling framing orders accurately and on time.

• Learning Specialized Skills: Quickly mastering the operation of framing equipment, precise measuring, and quality control standards.

• Physical Demands: Managing the physical requirements of the role, including standing for long periods and lifting heavy items.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex artistic visions.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing techniques, materials, and design principles.

• Sales Acumen: Develop consultative selling skills to increase average transaction value and customer loyalty.

• Retail Operations: Gain a comprehensive understanding of various retail operations, from inventory to customer service and Omni-channel fulfillment.

• Cross-Training: Opportunity to learn about other areas of the store beyond the framing department.

📝 Enhancement Note: The role offers a clear path for skill development in a specialized area of retail, with potential for broader retail career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach it?" (Focus on consultative selling and problem-solving).

• "How comfortable are you with learning to operate new equipment and following detailed instructions?" (Assesses trainability and adherence to SOPs).

• "Imagine a customer is unhappy with their custom framing order. How would you handle the situation?" (Tests customer service, de-escalation, and problem-solving skills).

• "Why are you interested in custom framing, and what do you think makes a great framed piece?" (Gauges passion for the craft and understanding of quality). Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Demonstrates research and alignment with company values).

• "How do you contribute to a positive team environment?" (Assesses teamwork and interpersonal skills).

• "How do you prioritize tasks when you have multiple demands, such as serving a customer and working on a framing order?" (Evaluates time management and operational awareness). Portfolio Presentation Strategy:

• If personal projects are discussed, focus on the process and outcome. Be ready to explain:

  • The problem or creative goal.
  • The steps you took to achieve it (especially those involving measurement, precision, or material selection).
  • The final result and what you learned.

• Highlight any experiences where you had to work within constraints (time, budget, materials).

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service excellence, a willingness to learn specialized skills, and an understanding of retail operational needs.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, practical/hands-on skills, or experience with tools and precision tasks. Use keywords like "customer engagement," "sales support," "detail-oriented," "problem-solving," and "manual dexterity."

• Portfolio Preparation (Informal): Be ready to verbally discuss any personal projects or past work experiences that demonstrate your attention to detail, ability to follow instructions, problem-solving skills, or creative aptitude. Think about examples where precision and care were important.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their focus on creativity and customer experience.

• Interview Practice: Prepare to answer behavioral and situational questions related to customer service, teamwork, and handling operational tasks. Practice articulating how you would approach consultative selling for custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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