PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Shelby Township, Michigan, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-02

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, fostering strong relationships to drive sales and production.

• Provide exceptional customer service by assisting shoppers in finding products and creating a positive store environment.

• Maintain and merchandise the ready-made frame department and other assigned store areas according to SOPs.

• Operate the cash register, handle cash transactions accurately, and support omni-channel processes.

• Adhere to all Company Standard Operating Procedures (SOPs) and safety programs to ensure compliance and operational efficiency.

📝 Enhancement Note: This role is classified as Part-Time and focuses on in-store retail operations with a specialization in custom framing services. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, aiming to convert customer interactions into tangible framing orders and revenue.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them in the framing process, understanding their needs, and proposing tailored solutions.
  • Utilize the "Elevated ABC Deliver" methodology to guide customer interactions, from initial consultation to final product delivery, ensuring a memorable experience.
  • Drive sales by effectively presenting custom framing options, upselling complementary products, and meeting individual sales and production targets.

• Custom Framing Execution:

  • Accurately measure artwork and select appropriate framing materials (mats, frames, glass, backing) based on customer specifications and design principles.
  • Operate specialized framing equipment, including mat cutters, saws, and assembly tools, with precision and adherence to safety protocols.
  • Complete framing orders efficiently, ensuring high standards of quality, craftsmanship, and timely completion to meet customer expectations.

• Store Operations & Merchandising:

  • Maintain the visual appeal and organization of the ready-made frame department, ensuring products are well-presented and readily available.
  • Execute directed replenishment and "Ship-from-Store" (SISO) processes to manage inventory levels and fulfill online orders.
  • Assist with truck unloads and stocking procedures, ensuring compliance with company standards for inventory management and efficiency.

• Customer Service & Support:

  • Provide friendly and helpful customer service, acknowledging all shoppers, assisting with product location, and offering solutions to their creative needs.
  • Operate the cash register accurately, processing sales, returns, and exchanges, and adhering to all cash handling procedures.
  • Support omni-channel initiatives by assisting with online order fulfillment, in-store pickup, and other integrated customer service functions.

• Compliance & Safety:

  • Adhere strictly to all Standard Operating Procedures (SOPs), company policies, and safety guidelines to ensure a secure and compliant work environment.

  • Participate in shrink prevention and safety programs, reporting any hazards or concerns promptly.

  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer interaction and operational execution within the framing department. The emphasis on SOPs and safety indicates a structured retail environment where process adherence is critical.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, but not strictly required for entry-level positions. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

• Experience in custom framing, art handling, or a related creative field is advantageous but not mandatory for entry-level candidates. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially online order management systems.

• Basic Measuring Skills: Proficiency in accurate measurement for framing purposes, understanding of units of measurement.

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions in a friendly and professional manner.

• Cash Handling Proficiency: Accurate processing of monetary transactions, including sales, returns, and balancing a cash drawer.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, with an understanding of sales techniques.

• Framing Equipment Operation: Familiarity with or ability to quickly learn how to operate framing equipment such as mat cutters, saws, and assembly tools.

• Glass Cutting: Ability to safely and accurately cut glass for framing applications.

• Inventory Management Basics: Understanding of stock levels, replenishment, and merchandising principles within a retail setting.

• Merchandising Acumen: Ability to maintain visually appealing displays and organize product areas effectively.

📝 Enhancement Note: The requirements emphasize foundational skills suitable for an entry-level role, with a clear pathway for learning specialized framing techniques and equipment operation on the job. The preference for retail experience suggests that candidates with a proven track record in customer interaction and sales will be highly regarded.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: Documentation or descriptions of how you have successfully engaged with customers to understand their needs and provide solutions. This could include examples of problem-solving or exceeding customer expectations.

• Sales Achievement Documentation: If applicable, any quantifiable achievements in sales, such as meeting or exceeding targets, or examples of upselling/cross-selling success.

• Process Adherence Examples: Brief descriptions or scenarios illustrating your understanding and application of following established procedures (e.g., how you would ensure accuracy in a multi-step process).

• Visual Display/Merchandising Examples: Photos or descriptions of displays you have created or maintained, showcasing an eye for presentation and organization.

Process Documentation:

• Workflow Understanding: Ability to understand and follow multi-step workflows for custom framing orders, from initial customer consultation through production and completion.

• Quality Control Awareness: Understanding the importance of quality in framing, including accurate measurements, proper material selection, and clean execution.

• System Navigation: Familiarity with or ability to learn POS systems for transactions and potentially inventory management or order tracking systems.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is likely not required. However, candidates will be expected to articulate their experience and skills through their resume and during interviews, demonstrating their understanding of customer service, sales processes, and adherence to operational procedures. The "portfolio" here refers more to the sum of their relevant experiences and how they can present them effectively.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level retail position in Shelby Township, Michigan, the estimated hourly wage is expected to be between $12.00 and $16.00 USD per hour. This range is based on typical entry-level retail associate wages in the region, considering the specific responsibilities of a framer, which may include some specialized skills and equipment operation. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available, reflecting Michaels' commitment to team member well-being.

• Paid Time Off (PTO): Accrued PTO for eligible team members.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those in the creative industry.

• Retirement Savings Plan: Potential for a retirement savings plan (e.g., 401k) may be offered.

• Other Benefits: Potential for additional perks and programs as detailed by Michaels.

Working Hours:

• This is a part-time position, with working hours varying based on business needs, typically ranging from 15-30 hours per week. Work hours include nights, weekends, and early mornings. Flexibility in scheduling is often required to meet store operational demands.

📝 Enhancement Note: The salary estimate is based on general retail industry benchmarks for entry-level positions in Michigan. Specific details on benefits eligibility and accrual rates would be provided during the hiring process. The mention of nights, weekends, and early mornings is critical for candidates to understand the scheduling flexibility required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retailer in North America, catering to a wide range of creative pursuits including crafting, scrapbooking, framing, and seasonal decorating.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail organization with significant operational scale.

Founded: 1973, with headquarters in Irving, Texas. This long history signifies stability and deep experience in the arts and crafts market.

Team Structure:

• Store-Level Operations: The PT Framer will be part of a store team, likely reporting to a Framing Department Manager or a Store Manager/Assistant Manager.

• Cross-functional Collaboration: While primarily focused on the framing department, collaboration with other store associates for customer assistance, inventory, and operational tasks is expected.

• Specialized Departments: Stores are typically organized with distinct departments (e.g., framing, yarn, paper crafts, home decor), each managed with specific operational standards.

Methodology:

• Customer-Centric Approach: A strong emphasis on building customer relationships and providing a memorable shopping experience.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) for consistent service delivery, operational efficiency, and safety across all locations.

• Data-Driven Merchandising: While a smaller role, understanding basic inventory management and merchandising principles to ensure product availability and appealing displays.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational consistency. For a PT Framer, this means being part of a dynamic retail environment where personal creativity is valued, but operational standards are paramount for efficient service delivery.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role is foundational, providing hands-on experience in retail operations with a specific skill set in custom framing and customer sales. It's an excellent starting point for individuals interested in retail or the arts and crafts industry.

Reporting Structure: Typically reports to a Department Manager (e.g., Framing Manager) or a Store Manager/Assistant Manager, providing direct oversight and guidance on daily tasks and performance.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing excellent service and product solutions. Their work in maintaining store presentation and inventory also supports broader operational goals.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in advanced framing techniques, material selection, and operating specialized equipment, potentially leading to a "Lead Framer" or similar role.

• Retail Advancement: Potential to move into other store roles such as Sales Associate, Key Holder, or Assistant Manager, gaining broader retail management experience.

• Cross-Training: Possibility of cross-training in other store departments to develop a more comprehensive understanding of retail operations.

• Specialization: With experience, could specialize further in custom framing design or pursue opportunities within Michaels' manufacturing arm (Artistree).

📝 Enhancement Note: This role offers a clear path for growth within Michaels' retail structure, emphasizing skill acquisition and progression through demonstrated performance and commitment to company values.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing shop within the store.

Office Location(s): Shelby Township, Michigan - a suburban retail hub. The specific store location is 13821 Hall Rd.

Workspace Context:

• Customer Interaction Zone: The framing counter and sales floor are areas of high customer traffic, requiring a professional and welcoming demeanor.

• Production Area: The framing shop is a workshop environment where tools, materials, and equipment for cutting, assembly, and finishing are used. This area may involve specific safety protocols.

• Collaborative Space: Team members work closely together to manage store operations, assist customers, and maintain the store environment.

• Tools and Technology: Access to framing equipment (mat cutters, saws, heat presses, glass cutters), POS systems, and potentially inventory management software.

Work Schedule:

• Part-time schedule, with flexibility required to cover store hours, including nights, weekends, and early mornings. Scheduling will be based on business needs and team coverage.

📝 Enhancement Note: The work environment is a blend of customer-facing sales and hands-on production. Candidates should be comfortable in a dynamic retail setting that requires both interpersonal skills and the ability to work with tools and materials in a workshop environment.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Initial application submitted online via the Workday portal.

• Screening: HR or hiring manager reviews applications for basic qualifications and relevant experience.

• Initial Interview: Typically a phone or video interview to assess customer service skills, basic understanding of the role, and cultural fit. Questions may focus on past retail experiences and problem-solving scenarios.

• In-Store Interview/Practical Assessment: Candidates may be invited for an in-person interview at the store. This could include a tour, meeting the team, and potentially a practical demonstration of measuring skills or a discussion about how they would handle customer inquiries.

• Final Interview: May involve meeting with the Store Manager or Department Manager for a final assessment of skills, fit, and career aspirations.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "consistently met/exceeded sales targets," "received positive customer feedback").

• Articulate Experience: Be prepared to discuss specific examples of how you've handled customer interactions, resolved issues, managed tasks efficiently, and worked with tools or equipment.

• Demonstrate Enthusiasm: Express genuine interest in the arts and crafts industry and the opportunity to learn custom framing.

• Showcase Relevant Skills: Even without direct framing experience, emphasize transferable skills like precision, attention to detail, problem-solving, and customer focus.

Challenge Preparation:

• Customer Scenario Questions: Practice how you would respond to common customer service scenarios (e.g., a customer unsure about framing options, a customer with a complaint, assisting multiple customers simultaneously).

• Problem-Solving: Be ready to discuss how you approach tasks that require precision and adherence to instructions.

• Product Knowledge (Basic): While extensive product knowledge isn't expected initially, showing a willingness to learn about different types of art, matting, and framing materials will be beneficial.

📝 Enhancement Note: For this entry-level role, the "portfolio" is primarily demonstrated through the resume and interview responses. Candidates should focus on articulating their transferable skills and enthusiasm for learning.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Framing Saws (e.g., Morso, ITM)
  • Assembly Tools (e.g., V-nailers, staple guns)
  • Glass Cutters & Safety Equipment
  • Heat Presses (for certain types of mounting or finishing)

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially tracking customer orders.

• Basic Measuring Tools: Tape measures, rulers, calipers.

Analytics & Reporting:

• Inventory Management Systems: Potentially used for tracking frame stock, mat boards, and other framing supplies.

• Sales Reporting: POS systems typically provide basic sales data and performance metrics.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-centric approach that may be supported by basic customer data within the POS or a separate system.

• Omni-channel Support: Systems that facilitate "Ship-from-Store" (SISO) and in-store pickup processes.

📝 Enhancement Note: Proficiency with specialized framing tools is a key technical requirement that will be trained. Familiarity with POS systems and basic computer operations is expected. The emphasis is on learning and safely operating the specific tools of the trade.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated, and team members are encouraged to share ideas.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and tailored solutions.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure a positive store environment.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and fostering an inclusive workplace.

• Efficiency & Quality: Striving for operational excellence, timely task completion, and high-quality craftsmanship in all aspects of the job.

Collaboration Style:

• Supportive: Team members are encouraged to assist each other, especially during busy periods or when complex customer needs arise.

• Process-Oriented: A shared understanding and adherence to SOPs ensure consistent operations and minimize errors, facilitating smooth collaboration.

• Communication-Focused: Open communication channels are important for coordinating tasks, sharing customer feedback, and ensuring all team members are informed.

📝 Enhancement Note: The culture values both individual creativity and collective operational success. Team members are expected to be supportive of each other and adhere to established processes to ensure a high-performing and positive retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales targets while also fulfilling framing orders accurately and on time.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding the nuances of matting, framing, and glass cutting requires dedicated learning and practice.

• Customer Expectations Management: Handling diverse customer needs and expectations for custom artwork preservation and aesthetic appeal.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and equipment operation, leading to a specialized skill set.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and providing exceptional customer experiences.

• Retail Operations Knowledge: Gaining practical experience in store management, inventory control, merchandising, and POS systems.

• Career Progression: Opportunities for advancement within Michaels' retail division, potentially into leadership roles or specialized positions.

📝 Enhancement Note: The challenges presented are typical for a hands-on retail role with specialized service components. Michaels provides structured training to help employees overcome these challenges and develop new skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their framing choice?" "How do you approach selling a product or service?"

• Problem-Solving & Precision: "How do you ensure accuracy when taking measurements or completing a multi-step task?" "Describe a time you had to follow detailed instructions to complete a task."

• Teamwork & Adaptability: "How do you contribute to a team environment?" "How do you adapt to changing priorities or busy periods in a retail setting?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our products and services, specifically custom framing?"

• "How do you align with our company values of creativity, customer focus, and teamwork?" Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to discuss your resume in detail, highlighting experiences relevant to customer service, sales, attention to detail, and any practical/hands-on work.

• Behavioral Examples: Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, providing concrete examples of your skills and experiences.

• Enthusiasm for Framing: Clearly articulate your interest in learning the craft of custom framing and contributing to the creative solutions Michaels offers.

📝 Enhancement Note: Interviewers will be looking for candidates who demonstrate strong customer service skills, a willingness to learn, attention to detail, and an ability to work effectively in a team-oriented retail environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday application link.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any relevant technical or craft skills, and your ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "computer skills."

• Prepare Behavioral Examples: Think of specific instances from past roles that demonstrate your customer engagement, problem-solving abilities, teamwork, and attention to detail. Use the STAR method for clear and concise answers.

• Research Michaels: Familiarize yourself with Michaels' product offerings, especially the custom framing services. Understand their mission and values related to creativity and customer experience.

• Practice Interview Questions: Review common retail interview questions and practice articulating your responses confidently, focusing on how your skills and enthusiasm align with the PT Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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