PT framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Mississauga, Ontario, Canada (3105 Argentia Rd)

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: November 4, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by building strong customer relationships and understanding their artistic needs, directly contributing to revenue generation.

• Manage and fulfill framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction and repeat business.

• Maintain a safe, clean, and well-merchandised store environment, including ready-made frame displays and inventory replenishment, to enhance the customer shopping experience.

• Operate as a brand ambassador by providing friendly and proactive customer service, assisting with product location, and supporting omnichannel fulfillment processes.

📝 Enhancement Note: This role is positioned within a retail operations context, focusing on specialized custom framing services. The "PT" designation signifies a part-time, on-site role. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales within the framing department, requiring strong interpersonal and sales skills alongside technical framing abilities.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships through proactive engagement, identifying their framing needs and offering personalized design solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales within the custom framing department, meeting or exceeding personal sales and production targets.
  • Acknowledge customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Custom Framing Operations:

  • Complete custom framing orders with meticulous attention to quality and adherence to established production timelines.
  • Operate and maintain specialized framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure the ready-made frame department, as well as assigned areas like SISO (Sale In Store Only) and Directed Replenishment, are well-organized, merchandised, and in stock.

• Store Operations & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational consistency.
  • Execute company policies and standards across all job functions.
  • Support company-wide shrink prevention and safety programs to maintain a secure and safe working environment for both team members and customers.

• Inventory & Merchandising:

  • Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Maintain visual merchandising standards for the ready-made frame department and other assigned areas.

• Point of Sale & Customer Service:

  • Operate the cash register accurately and execute cash handling procedures to company standards.
  • Provide friendly and helpful customer service, ensuring customers can easily shop and find desired products.

• Omnichannel Support:

  • Assist with the execution of omnichannel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store orders, as required.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, specialized craft skills, and general retail operations. The emphasis on SOPs, compliance, and safety indicates a structured operational environment. The mention of "Elevated ABC Deliver" suggests a specific sales training program focused on customer interaction and relationship building, crucial for the custom framing aspect of the role.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills. Experience:

• Demonstrated experience in a retail environment, preferably with a focus on customer interaction and sales.

• Proven ability to sell products and/or services to customers, with a track record of meeting sales goals. Required Skills:

• Basic Computer Skills: Ability to navigate store systems, POS, and potentially basic design software for order input.

• Basic Measuring Skills: Precision in measuring for custom framing projects is critical.

• Framing Equipment Operation: Proficiency or ability to quickly learn to operate framing equipment and a glass cutter.

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for identifying sales opportunities and closing sales for custom framing services.

• Adherence to Procedures: Strong ability to follow Standard Operating Procedures (SOPs) and company policies diligently.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales role, particularly in custom services or creative products.

• Art & Design Aptitude: A natural inclination towards art, design, and aesthetics to better assist customers with framing choices.

• Inventory Management Basics: Familiarity with merchandising and inventory replenishment principles.

• Cash Handling Proficiency: Experience with POS systems and accurate cash management.

📝 Enhancement Note: The distinction between required and preferred skills emphasizes that while technical framing and basic operational skills are essential, prior direct retail sales and customer service experience are highly valued. The mention of "basic computer skills" suggests that advanced technical proficiency is not a prerequisite, but the ability to learn and use store-specific systems is necessary.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Documentation: While not explicitly stated as a formal portfolio requirement for this entry-level role, candidates are strongly encouraged to prepare examples of past work, particularly if they have custom framing experience. This could include photos of completed projects, showcasing quality and creativity.

• Process Improvement Examples: Be prepared to discuss instances where you identified a process that could be improved (e.g., in customer service, organization, or workflow) and how you contributed to or suggested a solution.

• Customer Interaction Case Studies: Have a few brief examples ready of how you successfully handled challenging customer interactions, upsold a product or service, or went above and beyond to ensure customer satisfaction.

• System Familiarity: Be ready to discuss any POS systems or inventory management tools you have used previously and your ability to learn new systems quickly.

Process Documentation:

• The role requires strict adherence to established Standard Operating Procedures (SOPs) for framing, customer service, sales, and store operations. Candidates should demonstrate an understanding of the importance of following documented processes for consistency and quality.

• Familiarity with inventory management processes like SISO and Directed Replenishment, and the ability to contribute to their effective execution.

📝 Enhancement Note: For an entry-level PT Framer role, a formal "portfolio" in the traditional sense might not be mandatory. However, the emphasis on "Elevated ABC Deliver" and custom framing implies that candidates should be able to articulate their skills and experience through examples. The "Process & Systems" section highlights the importance of understanding and adhering to documented operational procedures within a retail setting.

💵 Compensation & Benefits

Salary Range:

• CAD $18.20 - $21.20 per hour.

• This range reflects an entry-level to intermediate part-time position within the retail sector, considering the specialized nature of custom framing and the location in Mississauga, Ontario, which has a moderate to high cost of living. The upper end of the range may be accessible for candidates with proven sales experience or prior framing expertise. Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Accrued paid time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continued education, beneficial for career development.

• Generous Employee Discounts: Significant discounts on Michaels products and services, highly valuable for individuals interested in arts and crafts.

• Other Benefits: Additional benefits as detailed on mikbenefits.com, likely including retirement savings plans, employee assistance programs, and potential for performance-based incentives.

Working Hours:

• This is a part-time position. While the total potential working hours are listed as 40 (likely a maximum for full-time roles), specific part-time schedules will vary.

• Work hours include nights, weekends, and early mornings, requiring flexibility to meet store operational needs and customer demand.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in the Greater Toronto Area, especially for a position involving specialized skills. The benefits package is robust for a part-time position, indicating Michaels' commitment to employee well-being and development. The flexible working hours are typical for retail environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading North American retailer specializing in arts, crafts, home décor, and custom framing.

Company Size: Large (Over 10,000 employees globally, with a significant presence in Canada and the US). This implies established corporate structures, standardized training programs, and opportunities for internal mobility.

Founded: 1973. A long-standing company with a well-established brand presence and operational history.

Team Structure:

• Store Level: Typically comprises a Store Manager, Assistant Store Managers, Team Leads (specializing in areas like Framing, Floral, etc.), and Part-Time Team Members. The PT Framer would likely report to a Framing Team Lead or an Assistant Store Manager.

• Cross-Functional Collaboration: Operates closely with other store departments (e.g., sales floor, cashiers, receiving) and potentially corporate support for operations, marketing, and HR.

• Customer-Centric Approach: Emphasizes building customer relationships and providing excellent service, which is a core tenet across all roles.

Methodology:

• Process-Oriented: Relies heavily on Standard Operating Procedures (SOPs) for consistency in sales, operations, safety, and customer service.

• Sales-Driven: Focuses on achieving sales targets through effective merchandising, customer engagement, and specialized services like custom framing.

• Data-Informed: Utilizes sales data, inventory metrics, and customer feedback to inform operational decisions and merchandising strategies.

Company Website: www.michaels.com, www.michaels.ca

📝 Enhancement Note: Michaels operates as a large, established retail chain with a strong focus on customer experience and operational efficiency. The framing department is a specialized service offering, requiring a team member with both artistic aptitude and a commitment to structured retail processes.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations framework, specifically within the custom framing department. It's a hands-on, customer-facing role that builds foundational skills in sales, customer service, technical craft, and retail operations.

Reporting Structure: The PT Framer typically reports to a Framing Team Lead or an Assistant Store Manager. This structure provides direct supervision and mentorship.

Operations Impact: Directly impacts store revenue through custom framing sales and contributes to overall store presentation and customer satisfaction by maintaining departments and providing excellent service. Efficient order fulfillment and quality craftsmanship are key to driving repeat business and positive reviews.

Growth Opportunities:

• Framing Specialist Path: Potential to advance to a Full-Time Framer, Framing Team Lead, or even manage a framing department, requiring deeper expertise in design, materials, and potentially team supervision.

• Retail Management Path: With strong performance in sales, customer service, and operational tasks, opportunities exist to move into Assistant Store Management or Store Management roles.

• Cross-Departmental Roles: Skills developed in customer service and operations can be transferable to other areas within Michaels or the broader retail industry.

• Skill Development: Continuous learning in framing techniques, design trends, and sales strategies. Access to company training programs and potential for certifications in custom framing.

📝 Enhancement Note: While an entry-level role, Michaels offers clear pathways for growth within specialized departments like framing or into broader retail management. The emphasis on customer service and sales skills makes this a solid stepping stone for careers in retail operations and management.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated custom framing area within the store.

Office Location(s): Mississauga, Ontario (3105 Argentia Rd). This location serves a local customer base and is part of the broader retail landscape in the region.

Workspace Context:

• Customer Interaction Hub: The store environment is designed for customer engagement, requiring a friendly and approachable demeanor.

• Specialized Craft Area: The frame shop contains specific tools like glass cutters and heat presses, requiring careful operation and adherence to safety protocols. Some stock rooms may not be climate-controlled, indicating potential variations in comfort.

• Dynamic Pace: The environment can be fast-paced, especially during peak shopping seasons or when managing multiple customer orders and tasks simultaneously.

• Team Collaboration: Opportunities to work closely with other team members to ensure smooth store operations, from stocking to customer assistance.

Work Schedule:

• Requires flexibility to work nights, weekends, and early mornings. This is typical for retail roles and is essential for covering store operating hours and customer availability.

📝 Enhancement Note: The work environment is a typical retail setting with the added complexity of a specialized framing workshop. Candidates should be comfortable with varied working hours and the physical demands of retail and craft work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: Typically conducted by a Store Manager or Assistant Store Manager. Expect questions focused on:

  • Customer Service Philosophy: How you handle customer interactions, resolve issues, and build rapport.
  • Sales Aptitude: Your approach to selling and upselling, and experience meeting sales targets.
  • Technical Skills: Your comfort with measuring, operating equipment, and learning new processes.
  • Situational Questions: How you would handle specific scenarios (e.g., a difficult customer, a rush order, an inventory issue).
  • Availability & Flexibility: Confirmation of your ability to work nights, weekends, and varied shifts.

• Practical Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a simple framing consultation.

• Final Steps: Reference checks and offer of employment.

Portfolio Review Tips:

• Prepare Visual Examples: If you have any photos of custom framing projects you've completed (even personal ones), have them ready to show on your phone or as printed copies. Highlight the quality of craftsmanship and design choices.

• Articulate Sales Successes: Be ready to discuss specific instances where your sales efforts led to a successful transaction or exceeded targets. Quantify achievements where possible (e.g., "Increased custom framing sales by X% in my previous role").

• Demonstrate Problem-Solving: Prepare examples of how you've solved customer issues or improved a process in a previous role. Focus on clear, concise storytelling.

• Showcase Enthusiasm for Craft: Express your passion for art, creativity, and the framing process. This is key for a specialized role like this.

Challenge Preparation:

• Customer Scenario: Be ready to walk through how you would consult with a customer looking to frame a valuable piece of art, from initial consultation to final product.

• Process Adherence: Understand the importance of following SOPs and be prepared to discuss how you ensure accuracy and quality in your work.

📝 Enhancement Note: For an entry-level retail role like this, the interview process will likely focus more on behavioral and situational questions, assessing personality, customer service skills, and trainability, rather than a formal portfolio review. However, showcasing relevant experience and enthusiasm for the craft is highly recommended.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutters, framing saws, staple guns, heat presses, framing hardware.

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially customer order entry. (Specific system not named, but likely a standard retail POS).

• Basic Computer Skills: For accessing store systems, email, and potentially internal training modules.

Analytics & Reporting:

• While not a primary analyst role, understanding basic sales reports and inventory levels (SISO, Directed Replenishment) is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely involves some form of customer data tracking or relationship management within the POS or a dedicated system to build customer profiles and track preferences.

📝 Enhancement Note: The technology stack is primarily focused on specialized craft equipment and standard retail operational tools (POS, inventory systems). The emphasis is on practical, hands-on use rather than complex software analysis.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount. This extends to building relationships and providing solutions.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, which aligns with the company's core mission.

• Quality & Craftsmanship: Upholding high standards in custom framing and product presentation.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support each other.

• Integrity & Respect: Maintaining ethical practices and fostering a respectful environment for all team members and customers.

Collaboration Style:

• Supportive: Team members are expected to assist each other across departments to ensure smooth operations and excellent customer service.

• Process-Driven: Collaboration often involves following established procedures to ensure consistency and efficiency.

• Open Communication: Encouraging team members to communicate openly about tasks, challenges, and customer needs.

📝 Enhancement Note: Michaels fosters a culture that values creativity, customer satisfaction, and teamwork. For a PT Framer, demonstrating an appreciation for the arts and a collaborative spirit is key to fitting into the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales, production, and general store duties simultaneously.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail environment.

• Handling Diverse Customer Needs: Accommodating a wide range of artistic tastes, budgets, and framing requirements.

• Physical Demands: Standing for long periods, lifting heavy items, and working with tools that require precision and care.

• Learning Curve: Mastering framing equipment, design principles, and company-specific sales methodologies.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, design principles, and preservation methods.

• Sales Skills Enhancement: Develop advanced sales and customer relationship management skills through company training.

• Retail Operations Knowledge: Gain experience in inventory management, visual merchandising, and point-of-sale operations.

• Career Advancement: Potential to progress into leadership roles within Michaels stores.

📝 Enhancement Note: The role offers significant opportunities for skill development in a specialized craft and customer-facing sales within a supportive retail environment. The challenges are typical of a hands-on retail position but are balanced by growth potential.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or any related craft. What do you enjoy most about it?" (Focus on passion and any technical skills.)

• "How would you approach a customer who is unsure about how to frame their artwork?" (Highlight consultative selling and problem-solving.)

• "Imagine a customer wants a very high-end, complex framing job but has a limited budget. How would you handle this?" (Assess creativity, upselling ability, and budget management.)

• "What does excellent customer service mean to you in a retail environment?" (Showcase customer-centric approach.)

• "How do you prioritize tasks when you have multiple customers waiting and framing orders to complete?" (Demonstrate organizational and time management skills.)

• "Are you comfortable with operating machinery like a glass cutter and heat press? Have you had any training?" (Be honest about experience and willingness to learn.) Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Research company values, mission, and product offerings.)

• "What do you know about our custom framing services?" (Show you've done your homework.)

• "How do you handle constructive feedback or criticism?" (Demonstrate coachability.)

• "Describe a time you worked effectively as part of a team." (Highlight collaboration.) Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio might not be required, prepare concise, impactful stories of your achievements. Use the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Showcase Enthusiasm: Let your passion for creativity and helping customers shine through.

• Ask Insightful Questions: Prepare questions about the team, daily responsibilities, training, and opportunities for growth within the framing department or the store.

📝 Enhancement Note: The interview will likely focus on assessing your customer service skills, sales potential, willingness to learn technical aspects of framing, and cultural fit with Michaels. Prepare specific examples that highlight these qualities.

📌 Application Steps

To apply for this PT Framer position:

• Submit your application through the provided Workday link on the Michaels Stores careers page.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, crafting, or retail experience. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "teamwork."

• Prepare Your Narrative: Be ready to verbally articulate your skills and experiences during an interview, especially focusing on examples of customer interaction, problem-solving, and any creative or technical abilities.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and recent initiatives. This will help you tailor your responses and ask informed questions.

• Confirm Availability: Be clear and upfront about your availability, ensuring it aligns with the store's operational needs, particularly regarding nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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