Pt. Framer

📍 Job Overview

Job Title: Pt. Framer

Company: Michaels Stores

Location: Tempe, Arizona, United States

Job Type: Part time

Category: Retail Operations / Sales Support

Date Posted: November 4, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is integral to the retail operations of Michaels Stores, focusing on customer engagement and specialized custom framing services.

• Responsibilities include driving sales through personalized customer interactions and delivering high-quality custom framing solutions.

• Key operational duties involve maintaining store standards, managing inventory for the framing department, and supporting overall store operations.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

📝 Enhancement Note: This role is positioned as a "Pt. Framer," indicating a part-time capacity. The description emphasizes a blend of direct customer service, sales, and specialized production (framing), requiring a candidate comfortable with both client-facing interactions and hands-on work. It's a foundational role within the retail operations structure, focusing on customer experience and operational execution at the store level.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations for custom framing solutions, aligning with the "Elevated ABC Deliver" methodology to drive sales and production targets.

• Execute custom framing orders with a high degree of quality and timeliness, ensuring customer satisfaction and adherence to production schedules.

• Maintain the visual presentation and stock levels of the ready-made frame department, including managing SISO (Store-Initiated, Store-Ordered) items and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational compliance, safety, and quality standards are consistently met.

• Support company-wide shrink and safety initiatives through diligent practice and awareness in daily tasks.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget constraints.

• Operate the cash register accurately and execute cash handling procedures to company standards, managing transactions efficiently and securely.

• Engage with customers proactively by acknowledging them, assisting with product location, and offering relevant solutions to meet their needs.

• Support and execute various Omni-channel processes to provide a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer interaction and production/operational tasks. The mention of "Elevated ABC Deliver" suggests a specific sales methodology the company utilizes, which candidates should research. The inclusion of "SISO and Directed Replenishment" points to inventory management responsibilities within the framing department.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, suggesting a focus on practical skills and on-the-job training.

Experience: A minimum of 0-2 years of experience is required, with a preference for retail environments and customer-facing sales roles.

Required Skills:

• Basic computer skills for system navigation, order entry, and potential POS operations.

• Basic measuring skills essential for accurate custom framing design and production.

• Proficiency in operating framing equipment and glass cutters, demonstrating technical aptitude for the core production task.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Strong interpersonal and communication skills for customer interaction and team collaboration.

• Basic cash handling and transaction processing capabilities. Preferred Skills:

• Prior retail experience, demonstrating familiarity with store operations, merchandising, and customer service in a retail setting.

• Proven experience in selling products and/or services, indicating a capacity for consultative selling and achieving sales targets.

• Experience with inventory management principles, particularly within a specialized department like custom framing.

• Familiarity with Omni-channel retail processes.

📝 Enhancement Note: The required skills are practical and hands-on, emphasizing the ability to perform the core framing tasks and interact with customers. The preferred skills indicate that candidates with prior retail sales experience will be better equipped to succeed in driving sales and managing the department effectively.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to showcase examples of successful customer interactions and sales achievements, particularly in a custom or consultative sales environment.

• Demonstrated ability to follow and execute Standard Operating Procedures (SOPs) is critical, implying a need to articulate how one adheres to established processes.

• Examples of effective inventory management or merchandising within a retail context would be beneficial.

• Ability to demonstrate proficiency with basic computer systems and potentially POS systems is key. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with following established workflows for custom framing orders, from initial consultation to final production and delivery.

• The ability to describe how they would ensure quality control and on-time delivery for framing projects is important.

• Understanding of how to maintain a clean, organized, and well-merchandised retail space, including stock management, will be assessed.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is less likely to be a strict requirement. However, candidates can bolster their application by preparing examples of how they've successfully handled customer service, sales, and operational tasks in previous roles, demonstrating an understanding of process adherence and quality output.

💵 Compensation & Benefits

Salary Range: Based on the part-time nature, entry-level experience (0-2 years), and the location (Tempe, Arizona), the estimated hourly wage for a Pt. Framer at Michaels Stores typically ranges from $14.00 to $18.00 per hour. This estimate is derived from industry benchmarks for similar retail associate and custom framing roles in the Phoenix metropolitan area, considering cost of living and typical retail compensation structures.

Benefits:

• 401(k) with employer match: Provides retirement savings support with company contributions.

• Employee Assistance Program (EAP): Offers confidential counseling and support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial aid for team members adopting a child.

• Various Voluntary Insurance Options: Supplemental