Product / UX Designer

📍 Job Overview

Job Title: Product / UX Designer

Company: Genetec

Location: Vienna, Austria

Job Type: Full-time

Category: Product Design / User Experience (UX)

Date Posted: November 5, 2026

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end product design process for next-generation security operations experiences, from initial research and discovery through to final delivery and iteration.

• Design intuitive and effective user experiences for complex, data-intensive B2B software, focusing on security monitoring, investigation, and response workflows.

• Collaborate closely with Product Management, Engineering, and customer-facing teams to translate product vision into tangible interaction models, reusable design system components, and production-ready designs.

• Conduct in-depth customer research and workflow analysis to uncover user needs, identify pain points, and validate design solutions, ensuring a user-centric approach to product development.

• Contribute to the establishment and evolution of UX standards, best practices, and a scalable design system across the operator experience portfolio, fostering consistency and efficiency.

📝 Enhancement Note: This role is positioned as a senior-level Product/UX Designer with significant ownership and strategic influence. The emphasis on "next generation" and "shaping how security professionals interact with complex systems" indicates a high degree of autonomy and impact, typical for experienced operations-focused design roles. The "enterprise UX" and "data-intensive software" context suggests a need for designers adept at handling complexity and visualizing information effectively for operational efficiency.

📈 Primary Responsibilities

• Own the complete UX design lifecycle, encompassing user research, interaction design, wireframing, prototyping, usability testing, and iterative refinement for security operations software.

• Design comprehensive end-to-end workflows that span critical areas such as real-time security monitoring, in-depth investigation, incident response, and system administration functionalities.

• Translate abstract product strategies and user requirements into concrete, testable interaction models, well-defined user flows, and visually coherent, production-ready design specifications.

• Execute rigorous customer research initiatives, including interviews, contextual inquiries, and workflow analysis, to deeply understand user needs, operational challenges, and identify opportunities for UX improvement.

• Develop and present design explorations, interactive prototypes, and proof-of-concept solutions to stakeholders, effectively communicating design rationale and influencing the strategic direction of product features and the overall user experience.

• Partner closely with software engineering teams to define and implement scalable interaction patterns, ensure design feasibility, and contribute to the development and maintenance of a robust, reusable design system.

• Actively contribute to the development and documentation of UX standards, design principles, and best practices, ensuring consistency and a high bar for user experience across the entire operator experience product suite.

📝 Enhancement Note: The responsibilities highlight a deep dive into the operational workflows of security professionals. This implies a need for the designer to understand the critical nature of these tasks and how design can directly impact decision-making speed and accuracy in high-stakes environments. The mention of "reusable patterns" and "design system solutions" points towards an expectation of creating scalable and maintainable design assets, crucial for enterprise software development.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in HCI, Interaction Design, Graphic Design, Computer Science, or a related field is typically expected for roles of this nature. A strong portfolio demonstrating equivalent practical experience will also be considered.

Experience: A minimum of 5 years of progressive experience in product design, with a substantial focus on user experience (UX) design, interaction design, and user research within software development environments.

Required Skills:

• Product Design Expertise: Proven track record of owning and executing the complete product design process from concept to launch, including user research, information architecture, interaction design, wireframing, prototyping, and usability testing.

• Interaction Design: Deep understanding and practical application of interaction design principles to create intuitive, efficient, and engaging user interfaces for complex applications.

• User Research & Workflow Analysis: Demonstrated ability to conduct qualitative and quantitative user research, analyze complex operational workflows, synthesize findings, and translate insights into actionable design decisions.

• Prototyping Proficiency: Strong skills in creating interactive prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD) to effectively communicate design concepts and validate user flows.

• Enterprise/B2B Software Design: Specific experience designing for complex B2B, enterprise-level, operational, or data-intensive software products, understanding the unique challenges and requirements of these environments.

• Design Systems & Component Libraries: Experience working with or contributing to design systems, component libraries, and establishing reusable interaction patterns to ensure design consistency and scalability.

• Collaboration & Communication: Excellent verbal and written communication skills, with a proven ability to collaborate effectively with cross-functional teams, including Product Managers, Engineers, and customer-facing stakeholders.

• Product Thinking: Ability to think strategically about product vision, user needs, and business goals, and to translate these into effective design solutions.

Preferred Skills:

• AI-Assisted Design Tools: Familiarity and experience with modern AI-assisted design tools and technologies that can enhance the design process and outcomes.

• Security Operations Domain Knowledge: Prior experience or a strong interest in understanding the security operations domain, including monitoring, investigation, and incident response processes.

• Visual Design Skills: While primarily focused on interaction, strong visual design sensibilities can be advantageous for creating polished and user-friendly interfaces.

• Agile/Scrum Methodologies: Experience working within Agile or Scrum development frameworks.

📝 Enhancement Note: The requirement for 5+ years of experience in complex B2B/enterprise software design, coupled with a focus on research, interaction design, and design systems, indicates that Genetec is looking for a seasoned designer capable of handling significant product ownership and strategic input. The emphasis on "operational" and "data-intensive" software specifically targets candidates who can translate intricate processes into clear, actionable user interfaces for operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 detailed case studies demonstrating your ownership of the entire design process, from problem identification and user research through to solution design, prototyping, validation, and iteration.

• Complexity Management: Highlight projects where you successfully designed for complex B2B, enterprise, or data-intensive applications, clearly articulating the challenges and your strategic approach to simplifying them.

• Workflow Optimization: Include examples of how your designs have improved user workflows, increased efficiency, reduced errors, or enhanced decision-making for users in operational contexts.

• Research & Validation: Provide evidence of user research methodologies employed and how research findings directly informed design decisions and led to successful product outcomes.

• Design System Contribution: If applicable, demonstrate experience contributing to or utilizing design systems, component libraries, and reusable interaction patterns.

Process Documentation:

• Design Process Articulation: Be prepared to clearly articulate your personal design process, including how you approach discovery, ideation, prototyping, testing, and collaboration with development teams.

• Problem-Solving Methodology: Demonstrate your systematic approach to understanding and solving complex user problems within an enterprise software context.

• Metrics & Impact: Ideally, your portfolio should include examples where you can quantify the impact of your design work, such as improvements in task completion time, user satisfaction scores, or reduction in support tickets.

📝 Enhancement Note: For a role focused on enterprise UX and complex workflows, the portfolio must go beyond visual mockups. It needs to demonstrate a robust understanding of the design process, user research, and the ability to translate complex operational needs into intuitive interfaces. Case studies that show a clear impact on efficiency and decision-making will be highly valued.

💵 Compensation & Benefits

Salary Range: Starting from EUR 60,000 gross annually, with potential for higher compensation based on training, qualifications, and professional experience. The salary is positioned above the collective agreement.

Benefits:

• Corporate Discount Program: Access to a wide range of partner perks and discounts.

• French Language Classes: Opportunity to enhance international collaboration skills through subsidized French language courses.

• International Team Events & Conferences: Participation in global team events and industry conferences to foster cross-regional connections and professional development.

• Employee Performance Bonus Plan: Eligibility for an annual performance-based bonus, recognizing individual and company achievements.

• Subsidized Lunch Vouchers: Financial assistance towards daily meals.

• Public Transport Ticket: Support for commuting through a subsidized public transport pass.

• Hybrid Work Model: Flexibility to work three days per week from the Vienna office, balancing in-office collaboration with remote work.

Working Hours: The role is advertised with an implied 40-hour work week, standard for full-time positions. The hybrid arrangement offers flexibility in structuring these hours.

📝 Enhancement Note: The salary range is a starting point, and the emphasis on "above the collective agreement" suggests room for negotiation based on experience. The benefits package leans towards professional development and work-life balance, with specific offerings like French classes and international event participation highlighting the global nature of Genetec and its operations. The hybrid model with 3 days in-office is a common structure for balancing collaboration and flexibility in enterprise settings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Security & Safety, Software Technology. Genetec operates within a critical sector, providing innovative software technologies that enhance security environments, making them more robust and resilient. This industry context implies a need for reliability, precision, and a deep understanding of operational demands.

Company Size: Genetec is a global leader in its field, indicating a well-established organization with a significant market presence, likely employing hundreds or thousands of individuals worldwide. This size offers opportunities for career growth and exposure to large-scale projects.

Founded: Genetec was founded in 1997, suggesting a company with a long history and deep expertise in its domain, having navigated and adapted to technological advancements and market shifts over several decades.

Team Structure:

• The Product/UX Designer will be part of a product development team focused on creating the next generation of operator experiences for security monitoring, investigation, and response.

• This team likely includes Product Managers, Engineers (front-end and back-end), QA Testers, and potentially other UX/UI specialists.

• Collaboration will be cross-functional, requiring close interaction with product management for vision and strategy, and engineering for implementation and technical feasibility. Methodology:

• Data-Driven Design: The role emphasizes using customer research and workflow analysis to inform design decisions, suggesting a data-driven approach to product development.

• Agile Development: While not explicitly stated, enterprise software development often follows Agile methodologies, implying iterative design and development cycles.

• User-Centricity: The core of the role is transforming complex workflows into intuitive experiences, highlighting a strong commitment to user-centric design principles.

Company Website: https://www.genetec.com/

📝 Enhancement Note: Genetec's long history (since 1997) and global leadership in security technology suggest a stable yet innovative environment. The focus on "security environments robust and resilient" implies that the company values reliability, security, and performance in its products, which will translate into the design expectations for this role. The hybrid model and international elements (French classes, global events) point to a company that embraces modern work practices and global collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level individual contributor position within the Product Design and UX discipline. It requires a high degree of autonomy, strategic thinking, and the ability to influence product direction. The designer is expected to "own UX design from discovery through delivery," indicating significant responsibility and leadership within their domain.

Reporting Structure: While not explicitly stated, a Product/UX Designer at this level typically reports to a Head of Product Design, UX Lead, or a Senior Product Manager. They will work closely with Product Managers and Engineering Leads, often participating in project-specific team structures.

Operations Impact: The designer's impact is crucial for the success of Genetec's strategic product area. By creating intuitive and effective user experiences for security professionals, the designer directly influences:

• Operational Efficiency: Enabling users to make faster, more confident decisions, thereby improving response times and reducing errors in critical situations.

• Product Adoption & Satisfaction: Driving user adoption and satisfaction with the software, leading to stronger customer retention and market competitiveness.

• Product Strategy: Influencing the evolution of the product by uncovering user needs and translating them into innovative features and design solutions.

Growth Opportunities:

• Specialization: Deepen expertise in Enterprise UX, security operations design, or specific areas of interaction design within complex systems.

• Leadership: Transition into a UX Lead or Principal Designer role, mentoring junior designers and taking on more strategic product initiatives.

• Cross-Functional Mobility: Develop a strong understanding of product management or engineering, potentially leading to hybrid roles or opportunities in related fields within Genetec.

• Skill Development: Continuous learning through company-sponsored training, workshops, conferences, and access to AI-assisted design tools.

📝 Enhancement Note: The role's emphasis on "shaping how security professionals interact with complex systems" and "influencing the evolution of a strategic product area" clearly positions this as a senior role with significant impact potential. Growth opportunities are likely to involve deeper specialization within enterprise UX or moving into leadership positions within the design or product organizations.

🌐 Work Environment

Office Type: Genetec operates a campus-style office in Vienna, suggesting a modern, well-equipped, and potentially spacious work environment designed to foster collaboration and innovation. The hybrid model (3 days in-office) indicates a structured approach to balancing in-person interaction with remote flexibility.

Office Location(s): Vienna, Austria. Specific details about the campus location would typically be provided during the interview process, but a campus environment often implies good amenities and potentially a dedicated space for employee well-being and collaboration.

Workspace Context:

• Collaborative Spaces: The campus-style environment likely includes various meeting rooms, breakout areas, and open spaces designed to facilitate teamwork and spontaneous idea exchange between designers, product managers, and engineers.

• Tools & Technology: Access to modern design software, prototyping tools, and potentially advanced hardware necessary for design work and research.

• Cross-Regional Interaction: Opportunities to interact with international teams, leveraging digital collaboration tools and participating in global projects, supported by the company's international benefits like language classes and events.

Work Schedule: The role is full-time, implying a standard 40-hour work week. The hybrid arrangement offers flexibility, allowing employees to structure their workdays and weeks to optimize productivity, with 3 days designated for in-office presence. This structure is conducive to focused design work and collaborative sessions.

📝 Enhancement Note: The "campus-style" office in Vienna, combined with the hybrid model, suggests a company that invests in its physical workspace to encourage collaboration while also recognizing the need for employee flexibility. This environment is well-suited for complex design projects requiring both deep focus and dynamic team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience. Be prepared to highlight your most relevant enterprise/B2B UX design projects.

• Hiring Manager/Team Interview: An in-depth discussion about your experience, design process, problem-solving approach, and understanding of user-centric design principles. Expect questions about how you've handled complex workflows and user research.

• Design Challenge/Portfolio Presentation: You will likely be asked to present one or more case studies from your portfolio, detailing your process, rationale, and the impact of your design solutions. A practical design exercise or whiteboard challenge may also be included to assess your design thinking and problem-solving skills in real-time.

• Cross-Functional Interviews: Interviews with Product Managers and Engineering Leads to assess your collaboration style, communication skills, and ability to work effectively within a cross-functional team.

• Final Interview: Potentially with a senior leader to discuss cultural fit, career aspirations, and overall alignment with Genetec's vision.

Portfolio Review Tips:

• Quantify Impact: Wherever possible, include metrics that demonstrate the success of your designs (e.g., improved task completion rates, user satisfaction scores, reduced error rates).

• Showcase Process: Clearly articulate your design process for each case study. Explain why you made certain decisions, the research that supported them, and how you iterated.

• Focus on Complexity: Since this role involves complex enterprise software, emphasize projects where you tackled intricate problems and designed intuitive solutions for demanding user groups.

• Highlight Collaboration: Mention how you collaborated with stakeholders, engineers, and product managers, showcasing your communication and teamwork skills.

• Tailor to Genetec: Research Genetec's products and target users. If possible, tailor your presentation to show how your skills and experience align with their specific needs in security operations.

Challenge Preparation:

• Understand the User: If given a design challenge, focus on quickly understanding the user and their operational context. Ask clarifying questions.

• Structure Your Thinking: Outline your approach before diving into solutions. Consider different user flows and potential edge cases.

• Prototype Mentally or Visually: Be ready to sketch or wireframe potential solutions, explaining your design rationale as you go.

• Consider Scalability: For enterprise software, think about how your proposed solutions can scale and integrate with existing systems.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge underscores the practical nature of this role. Candidates should prepare to not only talk about their past work but also demonstrate their design thinking and problem-solving abilities directly. The focus on "operational software" and "complex workflows" means case studies should highlight how design enhances efficiency and decision-making in demanding environments.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, Axure RP, or similar industry-standard tools for wireframing, UI design, and interactive prototyping.

• User Research Tools: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey).

• Collaboration Platforms: Jira, Confluence, Asana, Trello for project management, task tracking, and documentation.

• Communication Tools: Slack, Microsoft Teams for real-time team communication.

Analytics & Reporting:

• Product Analytics: Tools like Google Analytics, Mixpanel, Amplitude for tracking user behavior, feature usage, and conversion rates (understanding these is key, even if not directly using them for design).

• Data Visualization: Familiarity with or ability to work with data presented in dashboards (e.g., Tableau, Power BI) to understand user behavior and product performance.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how UX impacts CRM usage and data integrity in B2B contexts is valuable (e.g., Salesforce, Dynamics 365).

• Integration Tools: Awareness of how different software systems integrate and how UX design can facilitate seamless data flow between them.

📝 Enhancement Note: Given the focus on "modern design, prototyping, and AI-assisted design tools," candidates should be proficient in current industry-standard design software like Figma. Experience with tools that facilitate collaboration with engineering and product teams (Jira, Confluence) and an understanding of product analytics platforms are also highly relevant for an operations-focused design role.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong commitment to understanding and solving customer problems, ensuring that designs deliver tangible value and improve operational effectiveness.

• Innovation & Continuous Improvement: A culture that encourages exploring new ideas, challenging the status quo, and constantly seeking ways to enhance product performance and user experience.

• Collaboration & Teamwork: Valuing open communication, mutual respect, and the ability to work effectively across diverse teams (product, engineering, sales, support) to achieve shared goals.

• Data-Driven Decision Making: Utilizing research, analytics, and user feedback to inform design choices and measure the impact of design solutions.

• Reliability & Robustness: In the security industry, there's an inherent value placed on creating dependable and resilient solutions, which translates to a meticulous approach in design and development.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with Product Managers to define strategy and with Engineers to ensure seamless implementation.

• Iterative Feedback Loops: A culture that embraces constructive feedback, regular design reviews, and iterative refinement based on input from various stakeholders and user testing.

• Knowledge Sharing: An emphasis on sharing best practices, design patterns, and lessons learned across the UX team and broader product development organization.

📝 Enhancement Note: The company culture at Genetec, as described, emphasizes innovation, collaboration, and a strong customer focus, which are all critical for success in an enterprise UX role. The inherent need for reliability in the security sector will likely translate into a meticulous and detail-oriented approach to design and development within the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Systems: Designing intuitive user experiences for highly complex, data-intensive B2B software that has a steep learning curve for users can be challenging.

• Balancing User Needs with Technical Constraints: Effectively navigating the trade-offs between ideal user experiences and the technical feasibility, development timelines, and architectural constraints of enterprise software.

• Driving Adoption of New UX Paradigms: Introducing modern design patterns and potentially AI-assisted features into established operational workflows requires careful change management and user education.

• Global Consistency vs. Local Needs: Ensuring a consistent and scalable user experience across a global product while accommodating potential regional nuances or specific operational requirements.

Learning & Development Opportunities:

• Deep Dive into Security Operations: Gain specialized knowledge and expertise in the critical domain of security monitoring, investigation, and response.

• Advanced UX Techniques: Master advanced UX methodologies, including sophisticated user research, complex interaction design, and the application of AI in design.

• Design System Leadership: Contribute to or lead the evolution of a large-scale design system, enhancing skills in component architecture, pattern definition, and governance.

• Cross-Cultural Collaboration: Hone international collaboration skills through working with global teams and participating in company-sponsored international programs.

📝 Enhancement Note: The primary challenge will be simplifying complexity for users in high-stakes operational environments. Growth opportunities are abundant, particularly in specializing within enterprise UX for critical industries and potentially moving into leadership roles within the design organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex workflow from scratch. How do you ensure it's both intuitive and efficient for operational users?" (Focus on your research, ideation, and validation steps, emphasizing efficiency and clarity for operational tasks.)

• "How have you incorporated user feedback and research findings into your designs, especially when dealing with conflicting requirements or technical limitations?" (Provide specific examples of how research influenced design decisions and how you managed stakeholder input.)

• "Can you walk us through a project where you designed for a data-intensive or enterprise B2B application? What were the key challenges, and how did you address them?" (Choose a strong case study from your portfolio that highlights complexity and your problem-solving approach.) Company & Culture Questions:

• "What interests you about Genetec and our mission in security technology?" (Research Genetec's products, market position, and company values. Connect your passion for design and problem-solving to their mission.)

• "How do you approach collaboration with Product Managers and Engineers? Describe a time you had a disagreement and how you resolved it." (Highlight your communication skills, ability to compromise, and focus on finding the best solution for the product and user.)

• "How do you stay updated on the latest UX trends and technologies, especially those relevant to enterprise software or AI-assisted design?" (Showcase your commitment to continuous learning and your awareness of industry advancements.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your role, your process, the solution, and the outcome (with metrics if possible).

• Focus on "Why": Explain the rationale behind your design decisions. Why did you choose a particular interaction pattern? Why did you conduct specific research?

• Demonstrate Impact: Clearly articulate how your design solutions improved the user experience, operational efficiency, or business outcomes.

• Be Prepared for Questions: Anticipate questions about your design choices, alternative solutions you considered, and how you would iterate further.

• Showcase Tools and Techniques: Mention the specific tools and methodologies you used, especially if they align with Genetec's stated requirements (e.g., Figma, AI-assisted tools).

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of enterprise UX challenges, a robust and iterative design process, and the ability to translate complex operational needs into user-friendly interfaces. Quantifiable results and strong communication skills are key.

📌 Application Steps

To apply for this Product / UX Designer position:

• Submit your application: Apply directly through the provided Workable link.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best represent your experience in enterprise/B2B software design, complex workflow simplification, and user research. Ensure each case study clearly outlines the problem, your process, your specific contributions, the design solution, and any measurable outcomes.

• Tailor Your Resume: Highlight keywords from the job description, such as "Product Design," "UX Design," "Interaction Design," "Enterprise UX," "B2B Software," "Workflow Analysis," and "Design Systems." Emphasize quantifiable achievements and your experience in complex software environments.

• Prepare for Presentation: Practice walking through your portfolio case studies, focusing on explaining your design rationale, process, and the impact of your work. Be ready to articulate how your skills align with Genetec's focus on security operations.

• Research Genetec: Familiarize yourself with Genetec's product suite, target market, and company mission. Understand the critical nature of security operations and how your design expertise can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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