Product Management UX Intern (Hayu)

📍 Job Overview

Job Title: Product Management UX Intern (Hayu)

Company: NBCUniversal

Location: London, England, United Kingdom

Job Type: Intern

Category: Product Management / UX Design / Streaming Operations

Date Posted: 2026-11-04T16:46:21.957

Experience Level: 0-2 Years

Remote Status: Hybrid (4 days in office)

🚀 Role Summary

• This internship offers a foundational experience in Product Management and UX Design within the dynamic streaming media industry, specifically focusing on the Hayu reality TV service.

• You will gain exposure to the end-to-end product development lifecycle, from ideation and research to testing and optimization across multiple platforms.

• The role involves collaborating with cross-functional teams, including Product, Design, Engineering, Marketing, and Data, to enhance customer journeys and product features.

• Key areas of focus include customer acquisition, retention, content discovery, personalization, and leveraging data-driven insights and A/B testing for continuous improvement.

📝 Enhancement Note: This role is specifically for an internship, targeting individuals currently pursuing higher education or those seeking foundational work experience post-A-levels or apprenticeship. The focus is on learning and development within a real-world product environment, rather than expecting prior specialized operations experience. The hybrid work model requires a significant on-site commitment.

📈 Primary Responsibilities

• Support the development and launch of new product features for the Hayu streaming service, engaging in early-stage research, competitor analysis, testing, and optimization phases.

• Assist in improving customer journeys across acquisition, engagement, and retention, with exposure to marketing technology platforms like Braze and Google Ad Manager, and supporting technology partner management.

• Collaborate with Product and UX teams to explore and implement enhancements for content discovery, search functionality, and personalized user experiences.

• Contribute to the development of test hypotheses, definition of success metrics, and participation in A/B testing initiatives to inform product improvements and customer experience decisions.

• Work with UX Design and Research teams to understand customer needs through user interviews, usability testing, and research platforms such as UserTesting.

• Synthesize quantitative product data with qualitative customer feedback to identify opportunities, evaluate feature performance, and recommend actionable improvements.

• Facilitate cross-functional collaboration with developers, designers, technology partners, and stakeholders across Marketing, Content, Finance, and Legal to bring product improvements to market.

📝 Enhancement Note: The responsibilities are framed around support and collaboration, aligning with an intern's learning objectives. While direct ownership of complex operations is not expected, the intern will be integral to the data gathering, analysis, and execution phases of product development and optimization initiatives.

🎓 Skills & Qualifications

Education: Pursuing a Bachelor's degree or equivalent, with a commitment to returning to full-time education in Autumn 2028, or seeking work experience post-A-Levels or an Apprenticeship.

Experience: No prior specific experience with the tools or technologies is required, but a genuine interest and proactive approach are essential for learning and contributing.

Required Skills:

• A strong passion for creating engaging digital products and improving customer experiences.

• An inquisitive and analytical mindset, with a genuine interest in understanding customer technology interaction.

• Proficient problem-solving skills and a proactive attitude towards exploring new ideas.

• Keen interest in UX design, customer research, digital marketing, and data-driven decision-making.

• Excellent communication and interpersonal skills, with a demonstrated enthusiasm for cross-functional collaboration.

• Eagerness to learn new tools and technologies, including product analytics, experimentation, and marketing platforms.

• Adaptability and enthusiasm for working in a fast-paced, evolving environment. Preferred Skills:

• Familiarity with concepts in Product Management, UX/UI Design, or digital product development.

• Exposure to or understanding of Agile methodologies.

• An interest in the streaming media industry, particularly SVOD services.

• Basic understanding of data analysis principles and how they inform decision-making.

📝 Enhancement Note: The emphasis is on transferable skills and a strong learning aptitude, rather than specific technical proficiencies. The "0-2 Years" experience level indicates that candidates are expected to be at the early stages of their career, with the internship serving as a primary development opportunity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not strictly required, candidates are encouraged to showcase projects demonstrating problem-solving, user-centric design thinking, or analytical skills through academic work, personal projects, or volunteer experiences.

• Examples could include user journey mapping exercises, wireframing of app features, analysis of app usability, or a mock-up of a marketing campaign strategy for a digital product.

• The ability to articulate the process and rationale behind any showcased work is crucial. Process Documentation:

• Understanding of or willingness to learn about process documentation within a Product Development context, including user story creation, feature requirement documentation, and A/B test design.

• Exposure to how processes are managed within an Agile framework, including sprint planning, daily stand-ups, and retrospective meetings.

📝 Enhancement Note: For an internship, the "portfolio" is less about polished professional work and more about demonstrating potential and a foundational understanding of product development processes and user-centric design principles. The focus will be on the candidate's thought process and ability to learn and apply these concepts.

💵 Compensation & Benefits

Salary Range: As this is an internship, specific salary details are typically provided separately or during the offer stage. For a 12-month internship in London, UK, interns can generally expect a competitive stipend in the range of £20,000 - £28,000 per annum, depending on the specific program and company policies.

Benefits:

• Competitive benefits package designed to support physical, financial, and emotional wellbeing.

• Exclusive employee discounts.

• Access to 'myPerks' NBCU employee programme, offering opportunities for prizes, swag bundles, and event tickets.

• Free streaming access to platforms like Hayu and NOW TV.

• Valuable hands-on experience in Product Management and UX Design within the global streaming industry.

• Opportunity to learn about Agile methodologies and cross-functional team collaboration.

Working Hours: The internship requires working on-site at NBCUniversal's Central London office four days per week. Standard full-time working hours (approximately 40 hours per week) are expected, with potential for some flexibility depending on project needs and team schedules.

📝 Enhancement Note: Salary estimates are based on typical UK internship compensation for large media companies in London and the provided 12-month duration. The benefits highlight the perks associated with working for a major media conglomerate, emphasizing both professional development and employee lifestyle support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media & Entertainment, Direct-to-Consumer (DTC) Streaming Services. NBCUniversal is a global leader in media and entertainment, operating a diverse portfolio including film, television, theme parks, and streaming services like Peacock, Universal+, and Hayu.

Company Size: NBCUniversal is a subsidiary of Comcast Corporation, a large multinational corporation. The specific division, International Networks & Direct-to-Consumer, is substantial, operating across numerous territories and employing a significant global workforce. This size offers stability and extensive resources.

Founded: NBCUniversal's origins trace back to the early 20th century, with its current structure formed through mergers and acquisitions. The company has a long-standing history of innovation in media and entertainment.

Team Structure:

• The intern will be part of the Hayu Product Management and UX Design team, which operates within the broader International Networks & Direct-to-Consumer division.

• This team is inherently cross-functional, comprising Product Managers, UX/UI Designers, Researchers, Engineers, Data Analysts, and Marketing specialists.

• Reporting structure likely involves a direct manager (e.g., Senior Product Manager or UX Lead) who oversees the intern's development and project work. Methodology:

• The team operates using Agile methodologies, emphasizing iterative development, collaboration, and continuous improvement.

• Data-driven decision-making is a core principle, utilizing product analytics, A/B testing, and customer research to inform product strategy and feature development.

• A strong focus on customer experience (CX) is paramount, aiming to create intuitive, engaging, and personalized user journeys.

Company Website: www.nbcuniversal.com

📝 Enhancement Note: The company culture is shaped by NBCUniversal's extensive media heritage and its current strategic focus on DTC and digital platforms. The mention of "Media Group Values" (Teamwork, Trust, Transparency, Test & Learn) provides insight into expected behaviors and operational philosophies.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship position, designed to provide foundational knowledge and practical experience in Product Management and UX Design within a commercial streaming environment. It's a stepping stone for individuals aspiring to careers in product development, user experience, or digital strategy within the media and technology sectors.

Reporting Structure: The intern will report to a manager within the Hayu Product or UX team, likely a Senior Product Manager or Lead UX Designer. This manager will provide day-to-day guidance, project assignments, and mentorship. Collaboration will extend to peers within the Product, Design, Engineering, Marketing, and Data teams.

Operations Impact: Although an intern, your contributions will directly impact the user experience of the Hayu streaming service. By supporting feature development, optimization efforts, and customer research, you will help enhance user engagement, retention, and overall satisfaction, which are critical KPIs for a DTC business. Your work on improving content discovery and personalization can directly influence viewing hours and subscriber loyalty.

Growth Opportunities:

• Skill Development: Gain hands-on experience with Product Management principles, UX/UI design tools and methodologies, A/B testing frameworks, customer research techniques, and data analysis.

• Industry Exposure: Learn the intricacies of operating a global SVOD service, understanding customer acquisition, engagement, and retention strategies in the competitive streaming market.

• Cross-Functional Learning: Develop a comprehensive understanding of how various departments (Product, Design, Engineering, Marketing, Data, Legal, Finance) collaborate to bring digital products to market.

• Networking: Build professional relationships with experienced individuals across different functions within a leading media and entertainment company.

• Potential Future Opportunities: Successful interns may be considered for future graduate programs or entry-level roles within NBCUniversal, depending on performance and business needs.

📝 Enhancement Note: The growth opportunities are framed around learning and exposure, which is typical for an internship. The emphasis is on building a strong foundation for a career in product and UX, rather than immediate advancement into senior operational roles.

🌐 Work Environment

Office Type: The role is based at NBCUniversal's Central London office. This is expected to be a modern, professional office environment designed to foster collaboration and innovation.

Office Location(s): The primary work location will be NBCUniversal's Central London office. Specific details regarding the exact address are provided during the application process or offer stage, but it is situated in a well-connected area of London.

Workspace Context:

• Collaborative Environment: The office space is designed to encourage teamwork, with opportunities for informal and formal interactions with colleagues from various departments.

• Tools and Technology: Interns will have access to the necessary hardware and software to perform their duties, including company laptops, access to relevant internal systems, and potentially specialized design or analytics tools.

• Team Interaction: Daily interaction with the immediate Product and UX team members will be integral to the role, facilitating learning and project execution. Opportunities to engage with broader teams will also exist through project work and company events.

Work Schedule: The internship requires a hybrid work arrangement, with four days per week spent in the Central London office. This structure aims to balance the benefits of in-person collaboration and learning with some degree of flexibility. Standard working hours are expected, typically around 40 hours per week.

📝 Enhancement Note: The hybrid model emphasizes the importance of in-office presence for collaboration and mentorship, which is crucial for an intern's learning and integration into the team.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit your application with a CV and any requested supplementary materials.

• Initial Screening: Applications will be reviewed based on eligibility criteria and demonstrated interest/qualifications.

• Assessment/Online Tests: Candidates may be asked to complete online assessments related to problem-solving, logical reasoning, or situational judgment.

• Video Interview: A pre-recorded or live video interview may be conducted to assess communication skills, motivation, and initial fit.

• In-Person Interview: Shortlisted candidates will likely attend an in-person interview at the NBCUniversal London office. This will involve meeting with hiring managers and team members, discussing your background, motivations, and how you would approach hypothetical scenarios related to product management and UX.

• Case Study/Presentation: You may be asked to prepare and present a brief case study or solution to a problem relevant to the Hayu service, demonstrating your analytical and problem-solving abilities.

• Final Decision: Successful candidates will receive an offer of internship.

Portfolio Review Tips:

• Focus on Process: If you have academic projects, personal projects, or volunteer work that showcases your design thinking, problem-solving, or analytical skills, be prepared to discuss your thought process, the challenges you faced, and how you arrived at your solutions.

• Showcase Curiosity: Highlight projects where you've explored new ideas, researched user needs, or experimented with different approaches, even if they are not fully polished products.

• Demonstrate Enthusiasm: Express your passion for digital products, user experience, and the media industry.

• Articulate Learning: Be ready to talk about what you learned from any projects you present and how you would apply that learning in this internship.

Challenge Preparation:

• Understand Hayu: Familiarize yourself with the Hayu streaming service, its target audience, content offering, and its competitive landscape.

• Product Thinking: Prepare to discuss your thoughts on improving user experience, content discovery, or engagement for a streaming service. Consider how data and user research could inform these decisions.

• Cross-Functional Awareness: Think about how different teams (product, design, engineering, marketing) work together and potential challenges in bringing product changes to life.

• Behavioral Questions: Be ready to answer questions about teamwork, problem-solving, adaptability, and your motivation for pursuing this internship.

📝 Enhancement Note: The interview process emphasizes assessing a candidate's potential, learning ability, and cultural fit, rather than deep technical expertise, which is appropriate for an internship. The inclusion of an in-person interview suggests a strong focus on candidate engagement and team integration.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management & Collaboration: While specific tools are not listed, expect exposure to project management software (e.g., Jira, Asana), collaboration platforms (e.g., Slack, Microsoft Teams), and documentation tools (e.g., Confluence).

• UX/UI Design: Familiarity with or exposure to design tools like Figma, Sketch, or Adobe Creative Suite may be beneficial, though not required.

• Customer Research Platforms: Exposure to UserTesting.com or similar platforms for usability testing and customer feedback collection.

Analytics & Reporting:

• Product Analytics: Understanding of or willingness to learn product analytics tools (e.g., Google Analytics, Amplitude, Mixpanel) to track user behavior and feature performance.

• Data Visualization: Exposure to tools that help visualize data and report on key metrics.

CRM & Automation:

• Marketing Technology (MarTech): Exposure to platforms such as Braze (customer engagement) and Google Ad Manager (advertising management).

• Integration & Data Synchronization: Understanding the importance of seamless data flow between different systems.

📝 Enhancement Note: The internship will likely provide opportunities to learn and work with these types of tools. The emphasis is on the candidate's willingness to learn and adapt to the technology stack used by the team.

👥 Team Culture & Values

Operations Values:

• Teamwork: A strong emphasis on collaboration and mutual support across all functions to achieve common goals.

• Trust: Building confidence in colleagues and fostering an environment where open communication and feedback are valued.

• Transparency: Openness in communication, decision-making, and sharing information to ensure everyone is aligned.

• Test & Learn: A culture that encourages experimentation, data-driven hypothesis testing, and learning from both successes and failures to drive continuous improvement.

Collaboration Style:

• Cross-Functional Integration: High degree of collaboration between Product, Design, Engineering, Marketing, and Data teams is essential for successful product development and optimization.

• Agile Practices: Collaboration is structured around Agile ceremonies, promoting iterative development and frequent feedback loops.

• Data-Informed Culture: Discussions and decisions are heavily influenced by data insights and customer feedback, encouraging a shared understanding of performance and opportunities.

📝 Enhancement Note: The explicitly stated Media Group Values are central to the company's operational philosophy and are expected to guide the behavior and interactions of all employees, including interns.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Environment: The streaming industry and digital product development are rapidly evolving, requiring adaptability and quick learning.

• Cross-Functional Coordination: Effectively collaborating with diverse teams, each with their own priorities and working styles, can be challenging.

• Data Interpretation: Translating complex quantitative and qualitative data into actionable product insights requires analytical rigor.

• Balancing Priorities: Learning to manage multiple tasks and projects, understanding how to prioritize based on business impact and learning objectives.

Learning & Development Opportunities:

• Product & UX Fundamentals: Deepen understanding of core product management and UX design principles through practical application.

• Industry Insights: Gain invaluable knowledge about the business operations of a global SVOD service, including market dynamics, content strategy, and subscriber management.

• Tool Proficiency: Develop familiarity with industry-standard tools for product analytics, A/B testing, customer research, and MarTech platforms.

• Mentorship: Benefit from guidance and feedback from experienced professionals in the field.

📝 Enhancement Note: The challenges are framed as opportunities for growth and learning, aligning with the internship's purpose. The company actively promotes a "Test & Learn" environment, which encourages tackling challenges as learning experiences.

💡 Interview Preparation

Strategy Questions:

• Product Improvement: "If you were tasked with improving content discovery on Hayu, what would be your first steps and what data would you look at?" (Focus on your process, data points, and user-centric thinking).

• User Experience: "Describe a digital product you find particularly intuitive or frustrating. What makes it so, and how would you improve it from a UX perspective?" (Demonstrate your analytical skills and understanding of UX principles).

• Collaboration Scenarios: "Imagine you have conflicting feedback from the Marketing team and the Data team on a new feature. How would you approach resolving this?" (Showcase your communication, negotiation, and problem-solving skills).

Company & Culture Questions:

• "What interests you specifically about Hayu and the reality TV streaming market?" (Research Hayu's offering, target audience, and competitors).

• "How do you align with NBCUniversal's values of Teamwork, Trust, Transparency, and Test & Learn?" (Provide specific examples from your past experiences or academic work).

• "Describe a time you had to adapt to a rapidly changing situation or learn a new skill quickly." (Highlight your adaptability and learning agility). Portfolio Presentation Strategy:

• Conciseness is Key: If presenting a project, keep it focused on the core problem, your approach, and the outcome or learning. Aim for a 5-7 minute presentation.

• Highlight Your Role: Clearly articulate what you did within the project, especially if it was a team effort.

• Focus on Process & Learning: Emphasize your thought process, the challenges you overcame, and what you learned, rather than just showing a polished final product.

• Connect to the Role: Briefly explain how the skills or insights gained from your project are relevant to a Product Management UX internship at Hayu.

📝 Enhancement Note: The suggested interview questions aim to probe the candidate's understanding of product development, user experience, problem-solving, and alignment with company values, all within the context of a media/streaming internship.

📌 Application Steps

To apply for this Product Management UX Internship position:

• Submit your Application: Complete the online application form through the provided link, ensuring all fields are filled accurately and thoughtfully.

• Tailor Your CV: Highlight any academic projects, coursework, or extracurricular activities that demonstrate your interest in product management, UX design, customer research, data analysis, or the media industry. Use keywords from the job description where appropriate.

• Prepare Your Story: Be ready to articulate your motivation for applying, what you hope to learn, and why you are a good fit for NBCUniversal and the Hayu brand. Practice explaining your experiences clearly and concisely.

• Research Hayu: Thoroughly research the Hayu streaming service, its features, target audience, and its position in the global streaming market. Understand its unique value proposition.

• Understand the Values: Familiarize yourself with NBCUniversal's core values (Teamwork, Trust, Transparency, Test & Learn) and be prepared to discuss how you embody them.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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