Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Multiplica

Location: Santiago, Chile

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: November 4, 2026

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the user experience strategy for digital products within a banking sector cell, ensuring alignment between user needs and business objectives.

• Design and continuously optimize complex digital product flows, focusing on simplification, efficiency, and scalability, with a keen eye for incorporating Artificial Intelligence (AI) for enhanced user journeys.

• Drive product discovery initiatives, critically evaluating problems and priorities to propose well-founded, innovative design solutions.

• Foster collaborative relationships across product, technology, business, and stakeholder teams to deliver impactful digital experiences.

📝 Enhancement Note: This role is positioned as a senior contributor and potential thought leader within the product design discipline, specifically within a financial services context. The emphasis on AI integration and complex problem-solving suggests a need for a candidate who can not only execute but also strategize and influence design direction. The hybrid nature implies a requirement for strong remote collaboration skills alongside in-office presence.

📈 Primary Responsibilities

• Conduct comprehensive benchmarking analyses to identify opportunities for product enhancement and competitive advantage within the banking sector.

• Design and execute qualitative and quantitative UX research methodologies, including user interviews, surveys, and usability testing, to translate insights into actionable design improvements.

• Develop end-to-end user flows, wireframes, and low-to-high fidelity prototypes using Figma, ensuring intuitive and efficient user journeys.

• Document design solutions, decisions, and rationale clearly to facilitate knowledge sharing and maintain project integrity.

• Leverage and contribute to Design Systems to ensure consistency, scalability, and adherence to brand guidelines across all digital products and platforms.

• Analyze key product and UX metrics to identify trends, diagnose issues, and drive continuous improvement cycles for digital offerings.

• Explore and propose innovative applications of Artificial Intelligence (AI) to simplify and optimize user flows, enhancing overall product efficiency and user satisfaction.

• Facilitate design thinking workshops and brainstorming sessions to foster innovation and collaborative problem-solving.

📝 Enhancement Note: The responsibilities highlight a blend of deep UX expertise and strategic product thinking. The explicit mention of AI optimization and the need to question priorities indicate a role that requires proactive problem identification and solution proposal, rather than just task execution. The emphasis on metrics and data analysis underscores the importance of a data-driven approach to design.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Industrial Design, Graphic Design, Communication, Engineering, Advertising, Social Sciences, or a related field.

• A postgraduate degree, diploma, or certification in UX/Product Design is highly valued and will be considered a significant advantage. Experience:

• A minimum of 4 years of professional experience in UX/UI design or Product Design, with a strong focus on digital products and proven experience working within Agile development environments.

• Demonstrated experience in designing and optimizing end-to-end digital user flows and experiences.

• Proven ability to work effectively within multidisciplinary teams, collaborating closely with product managers, engineers, and business stakeholders. Required Skills:

• Figma: Advanced proficiency for wireframing, prototyping, and collaborative design.

• User Flows & Information Architecture: Expertise in mapping out complex user journeys and structuring digital content logically.

• Product Discovery: Strong understanding and practical application of methodologies to identify and validate user needs and business opportunities.

• UX Research (Qualitative & Quantitative): Proficiency in designing and conducting research, analyzing data, and deriving actionable insights.

• Usability Testing: Experience in planning, executing, and analyzing usability tests to identify and resolve user friction points.

• Design Systems: Ability to work with, maintain, and contribute to design systems for consistency and scalability.

• Product & UX Metrics: Understanding of key performance indicators and the ability to use data to inform design decisions.

• Facilitation: Skilled in leading workshops and design sprints to drive consensus and innovation.

• Communication & Stakeholder Management: Excellent ability to articulate design decisions, manage expectations, and build relationships with diverse stakeholders.

• Agile Mindset: Adaptability and experience working within agile frameworks and iterative development cycles.

• Critical Thinking & Product Orientation: A proactive approach to problem-solving with a strong focus on delivering valuable product outcomes.

Preferred Skills:

• AI Flow Optimization: Experience or a strong understanding of how to design user flows that effectively incorporate Artificial Intelligence features.

• Prototyping: Advanced skills in creating interactive prototypes to simulate user experiences.

• Benchmarking: Experience in competitive analysis and identifying best practices.

• Claude: Familiarity with AI models like Claude for research or design exploration (specific application context may vary).

• Retail, Media, Marketplace, E-commerce, or B2B Product Experience: Prior exposure to these specific industries can be beneficial.

• AI Product Design Experience: Specific experience designing products that leverage Artificial Intelligence.

📝 Enhancement Note: The required skills list is extensive, indicating a need for a well-rounded designer. The blend of technical design skills (Figma, Prototyping), research capabilities, and soft skills (Facilitation, Stakeholder Management) is crucial. The explicit mention of AI optimization, even as a preferred skill, signals a forward-thinking approach to product design and a significant differentiator for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your end-to-end product design process, from initial problem definition and research through to solution design, iteration, and impact measurement.

• Problem Solving: Clearly articulate the complex problems you addressed, your thought process, and the rationale behind your design decisions, emphasizing how you questioned assumptions and proposed alternatives.

• User-Centricity: Provide evidence of how user needs and business goals were balanced, including examples of UX research conducted and how insights influenced the final design.

• Impact & Metrics: Quantify the impact of your designs using relevant product and UX metrics (e.g., conversion rates, task completion times, user satisfaction scores). Demonstrate how you measured success and iterated based on data.

• Tool Proficiency: Highlight your proficiency with key design tools, especially Figma, and any experience with design systems or AI integration in your work.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map, analyze, and redesign complex user flows to improve efficiency, reduce friction, and enhance user experience.

• Research & Validation: Show evidence of your process for conducting UX research, synthesizing findings, and validating design solutions through testing.

• System Implementation: If applicable, illustrate your experience in contributing to or utilizing design systems and ensuring design consistency across platforms.

• Collaboration & Iteration: Describe your process for collaborating with cross-functional teams (product, engineering, business) and how you incorporated feedback throughout the design lifecycle.

📝 Enhancement Note: For a Product Designer role, especially at a mid-senior level, a robust portfolio is non-negotiable. The emphasis here is on demonstrating a strategic and data-driven approach to design, with a clear articulation of the "why" behind design choices and measurable outcomes. The inclusion of AI in optimization within the portfolio requirements is a key differentiator for this role.

💵 Compensation & Benefits

Salary Range:

• For a Product Designer with 4+ years of experience in Santiago, Chile, a competitive salary range can be estimated between CLP 2,000,000 to CLP 3,500,000 per month (gross). This range is based on industry benchmarks for experienced UX/Product Designers in major Chilean cities, considering the hybrid work model and the specialized skills required (including AI integration). Factors such as specific company size, the exact complexity of the banking product, and the candidate's negotiation skills will influence the final offer. Benefits:

• Legal Benefits: Standard benefits mandated by Chilean labor law.

• Superior Benefits: Additional benefits provided by Multiplica, which may include enhanced health coverage, performance bonuses, or other perks beyond legal requirements.

• Health Benefits: Comprehensive health insurance or access to private healthcare services.

• Continuous Learning: Free access to a wide array of courses and professional development opportunities, supporting ongoing skill enhancement and career growth.

• Payment in Local Currency: Salary disbursed in Chilean Pesos (CLP).

Working Hours:

• The role is expected to adhere to a standard 40-hour work week, typical for full-time positions in Chile. While the role is hybrid, specific in-office days will likely be determined by team needs and company policy, allowing for flexibility in balancing remote and on-site work.

📝 Enhancement Note: Salary estimation for Santiago, Chile, is based on aggregated data from local job boards, salary comparison websites (e.g., Glassdoor, LinkedIn Salary), and industry reports for tech and design roles. The range accounts for the mid-senior level experience and the specific demands of the role within the financial sector. The benefits listed are directly from the job description, with added context on what "superior benefits" might entail for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting / Digital Transformation / Staffing & Recruitment. Multiplica operates at the intersection of digital talent acquisition and consulting, placing professionals within client organizations to drive digital transformation initiatives.

Company Size: Multiplica is a growing company, likely employing between 51-200 employees, focusing on specialized digital talent. This size suggests a dynamic environment with opportunities for impact, but potentially fewer established, rigid processes than a large corporation.

Founded: Founded over 26 years ago, Multiplica has a long-standing presence in the market, indicating stability, experience, and a deep understanding of the digital talent landscape across LATAM and Europe.

Team Structure:

• Client Cell Model: The Product Designer will be part of a "célula" (cell) dedicated to a specific client in the banking sector. This implies a highly integrated, cross-functional team working closely with the client's internal teams.

• Reporting: While not explicitly stated, the designer will likely report to a Design Lead or Head of UX within Multiplica, or potentially a Product Manager or Lead within the client's banking organization, depending on the specific engagement structure.

• Cross-functional Collaboration: Expect close collaboration with Product Managers, Software Engineers, Business Analysts, Data Scientists, and client stakeholders. The emphasis is on a unified team approach to product development.

Methodology:

• Agile & Lean Principles: The company and its clients operate with Agile methodologies, emphasizing iterative development, continuous feedback, and rapid adaptation.

• Data-Driven Design: Decisions are expected to be grounded in user research, product analytics, and UX metrics.

• User-Centricity: A core philosophy of understanding and prioritizing user needs in all design and development efforts.

• Digital Transformation Focus: The overarching goal is to leverage digital talent and solutions to modernize and improve business processes and customer experiences.

Company Website: https://www.multiplica.com/

📝 Enhancement Note: Understanding Multiplica's role as a talent consultant is key. The designer isn't just working for "Multiplica" but is embedded within a client's team. This requires adaptability, strong client-facing skills, and the ability to integrate into different organizational cultures while representing Multiplica's expertise. The long company history suggests a mature but likely evolving approach to digital transformation.

📈 Career & Growth Analysis

Operations Career Level: This role is firmly positioned at the Mid-Senior Product Designer level. It requires a strong foundation in core UX/Product Design principles and methodologies, coupled with the ability to operate with a high degree of autonomy, lead design initiatives within a specific product area, and mentor junior team members. The expectation is for the designer to be a key contributor and a source of design expertise within their assigned client cell.

Reporting Structure: The designer will likely report to a Design Manager or Lead within Multiplica, who oversees multiple client engagements, and will work directly under the guidance of a Product Manager or equivalent within the banking client's team. This dual reporting/collaboration structure is common in consulting engagements.

Operations Impact: The Product Designer's impact is directly tied to enhancing the user experience of critical digital products within the banking sector. This includes improving customer acquisition and retention, streamlining complex financial transactions, increasing user engagement, and ultimately contributing to the bank's digital revenue growth and operational efficiency through intuitive and effective design solutions. Their work directly influences customer satisfaction and the adoption of digital banking services.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven product design, complex financial product UX, or user research methodologies.

• Leadership: Progress into Senior Product Designer roles, Lead Product Designer positions, or even UX Manager roles within Multiplica, overseeing teams and client strategies.

• Cross-Industry Exposure: Gain experience across various industries (Retail, Media, E-commerce, B2B) as Multiplica engages with different clients.

• Mentorship: Opportunity to mentor junior designers and contribute to Multiplica's internal design community and best practices.

• Continuous Learning: Access to ongoing training and certifications to stay at the forefront of design trends and technologies.

📝 Enhancement Note: The growth path for a Product Designer in a consulting context like Multiplica often involves both deepening domain expertise (e.g., FinTech UX) and broadening strategic influence. The ability to manage client relationships and effectively translate business needs into design solutions will be key to career progression.

🌐 Work Environment

Office Type: The role is specified as Hybrid. This means the designer will be expected to work from a client's office location in Santiago for a portion of the week, likely collaborating directly with the client's team, and also work remotely. The exact balance will depend on the client's policy and team requirements.

Office Location(s): The primary work location is Santiago, Chile, specifically within the premises of the banking client. Details about the specific office building or amenities are not provided but can be assumed to be standard corporate office environments in a major city.

Workspace Context:

• Collaborative Environment: Expect a dynamic and collaborative workspace, both within the client's dedicated "cell" and potentially within Multiplica's broader network. This involves frequent interaction with diverse teams.

• Tools & Technology: Access to industry-standard design and collaboration tools is essential. The role will heavily utilize Figma, along with other potential tools for research, prototyping, and project management. The client's specific tech stack will also be relevant.

• Team Interaction: Opportunities for face-to-face interaction with designers, product managers, engineers, and business stakeholders within the client's team, fostering rapid communication and problem-solving.

Work Schedule: A standard 40-hour work week is expected. The hybrid arrangement offers flexibility in managing work location, but the core working hours will align with the client's operational needs and team collaboration requirements, ensuring availability for key meetings and synchronous work sessions.

📝 Enhancement Note: The hybrid nature requires a candidate who can effectively manage their time and communication across different work settings and potentially different team cultures (client vs. Multiplica). Adaptability to client-specific office environments and protocols is also a consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio by a Multiplica recruiter to assess alignment with the core requirements.

• Portfolio Presentation & Discussion: A session with a Design Lead or Senior Designer from Multiplica to present your case studies, discuss your design philosophy, process, and problem-solving approach. Be prepared to elaborate on your contributions and decision-making.

• Client Interview: An interview with the client's Product Manager, Engineering Lead, or other key stakeholders. This will focus on your experience with similar products, your ability to integrate into their team, and your understanding of their business challenges.

• Technical/Practical Exercise: Potentially a design challenge or a discussion around a hypothetical problem relevant to the banking sector or AI integration, assessing your critical thinking and design skills in real-time.

• Final Interview: May involve meeting with a senior member of Multiplica or the client's management team for a final assessment of fit and strategic alignment.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant case studies that showcase end-to-end product design, complex problem-solving, and quantifiable results.

• Tell a Story: Structure each case study as a narrative: the problem, your approach, the solutions you designed, the process you followed (research, iteration), and the outcomes/impact.

• Highlight Your Role: Clearly define your specific contributions, especially if working in a team environment. Use "I" for your individual work and "We" for team efforts, specifying your part.

• Emphasize Process & Rationale: Detail why you made certain design decisions. Explain the research, data, or user feedback that informed your choices.

• Showcase AI Integration (if applicable): If you have relevant projects, clearly explain how you approached designing with or optimizing for AI features.

• Quantify Impact: Use data and metrics wherever possible to demonstrate the success of your designs.

Challenge Preparation:

• Understand the Context: Research the banking industry and current trends, particularly around digital transformation and AI in finance.

• Practice Problem-Solving: Be ready to dissect a problem, ask clarifying questions, define scope, brainstorm solutions, and outline a design process.

• Articulate Trade-offs: Demonstrate an understanding that design involves compromise. Be prepared to discuss trade-offs between user experience, business goals, and technical constraints.

• Prepare Questions: Have thoughtful questions ready for the interviewers about the product, the team, the challenges, and the company culture.

📝 Enhancement Note: The interview process is likely multi-stage, involving both Multiplica and the client. Candidates should prepare to showcase not only their design skills but also their ability to collaborate, communicate effectively, and understand business objectives within a specific industry context. The portfolio is critical for demonstrating practical application of skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool for wireframing, prototyping, and UI design. Advanced proficiency is expected.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with specialized tools for advanced prototyping might be beneficial.

• User Flow & IA Tools: Tools like Miro, Lucidchart, or similar for mapping complex user journeys and information architecture.

Analytics & Reporting:

• Product Analytics Platforms: Experience with tools like Google Analytics, Mixpanel, Amplitude, or similar for tracking user behavior and product performance.

• UX Research Tools: Platforms for surveys (e.g., SurveyMonkey, Typeform), usability testing (e.g., UserTesting.com, Lookback), and data analysis.

• Data Visualization Tools: While not explicitly mentioned, familiarity with tools like Tableau or Power BI could be advantageous for interpreting and presenting UX metrics.

CRM & Automation:

• CRM Systems: Understanding of how product design impacts CRM data and user journeys within systems like Salesforce (common in banking).

• Collaboration Tools: Slack, Microsoft Teams for daily communication and team collaboration.

• Project Management Tools: Jira, Asana, Trello for managing design tasks within Agile sprints.

📝 Enhancement Note: The technology stack emphasizes design execution and collaboration. While specific analytics or CRM tools aren't core requirements for the designer, understanding how their designs impact these systems and how data from them informs design decisions is crucial. Familiarity with AI-related platforms or tools that facilitate AI integration in design workflows would be a significant plus.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using research, analytics, and metrics to inform and validate design choices, moving beyond subjective preferences.

• User-Centricity: Placing the user at the heart of all product development efforts, striving to create intuitive, valuable, and delightful experiences.

• Collaboration & Teamwork: Valuing open communication, knowledge sharing, and collective problem-solving across multidisciplinary teams and with clients.

• Innovation & Continuous Improvement: Encouraging proactive identification of opportunities for enhancement, embracing new technologies (like AI), and fostering a mindset of constant evolution.

• Impact & Value Creation: Focusing on delivering tangible business value and measurable improvements through design solutions.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with product managers, engineers, and business stakeholders, acting as a bridge between user needs and technical/business realities.

• Agile & Iterative: A culture that embraces agile principles, involving frequent feedback loops, iterative design, and adaptability to changing requirements.

• Knowledge Sharing: Encouraging designers to share best practices, insights, and learnings within the team and the broader Multiplica community.

• Open Communication: Fostering an environment where constructive feedback is welcomed and encouraged to drive better design outcomes.

📝 Enhancement Note: The culture at Multiplica, as reflected in the job description, emphasizes a modern, agile, and user-focused approach to digital product development, often within client-facing consulting engagements. The values highlight a blend of technical proficiency, strategic thinking, and strong interpersonal skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Integrating AI Effectively: Designing intuitive and valuable user experiences that leverage AI capabilities without overwhelming or confusing users will be a significant challenge. This requires understanding AI's potential and limitations.

• Complex Domain: Navigating the intricacies of the banking sector, its regulations, and user expectations for financial products demands careful consideration and deep understanding.

• Stakeholder Alignment: Balancing the needs and priorities of various stakeholders (users, business, technology) within a client organization can be complex and require strong negotiation and communication skills.

• Hybrid Work Management: Effectively collaborating and maintaining strong team cohesion while working in a hybrid model requires proactive communication and time management.

Learning & Development Opportunities:

• AI in Design Specialization: Opportunities to become an expert in designing AI-powered features and optimizing flows with AI.

• Financial Services UX Mastery: Deepen expertise in the specific challenges and best practices of UX design within the FinTech/banking industry.

• Cross-Functional Leadership: Develop skills in leading design efforts within multidisciplinary teams and influencing product strategy.

• Consulting Skills: Enhance client management, presentation, and strategic advisory skills through direct client engagement.

• Access to Training: Continuous access to courses and certifications to stay current with design tools, methodologies, and emerging technologies.

📝 Enhancement Note: The challenges highlight the cutting-edge nature of the role, particularly with AI integration and the complexities of the financial sector. The growth opportunities are geared towards developing specialized expertise and leadership capabilities within a consulting framework.

💡 Interview Preparation

Strategy Questions:

• Problem Framing: "Describe a complex user problem you encountered in a previous digital product. How did you approach understanding its root cause, and what alternative solutions did you explore before arriving at your final design?" (Focus on your critical thinking, research process, and ability to question priorities.)

• AI Integration: "Imagine we want to integrate an AI feature to help users manage their banking transactions more efficiently. How would you approach designing this experience, considering user trust, transparency, and ease of use?" (Prepare to discuss AI design principles, user education, and potential challenges.)

• Collaboration & Influence: "Tell me about a time you had to influence stakeholders with differing opinions on a design direction. What was your strategy, and what was the outcome?" (Highlight your communication, negotiation, and stakeholder management skills.)

Company & Culture Questions:

• Multiplica's Role: "How do you see yourself contributing to Multiplica's mission of connecting talent with digital transformation opportunities, particularly within a client-facing role?" (Show understanding of Multiplica's business model and your role within it.)

• Team Dynamics: "Describe your ideal collaborative environment when working on a product team. How do you ensure effective communication and alignment in a hybrid setting?" (Focus on your adaptability and teamwork in hybrid/agile contexts.)

• Impact Measurement: "How do you measure the success of your design work beyond usability? What product or business metrics do you prioritize, and how do you use them to drive iteration?" (Demonstrate a data-driven and results-oriented mindset.)

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem and user need your project addressed.

• Detail Your Process: Walk through your key research methods, design iterations, and decision-making rationale. Use visuals effectively.

• Showcase Your Role: Be specific about your individual contributions and how you collaborated with others.

• Highlight Outcomes: Quantify the impact of your design using metrics and explain what you learned.

• Address AI (if applicable): If a project involved AI, explain your specific approach and any unique challenges or solutions.

• Be Prepared for Deep Dives: Anticipate detailed questions about any aspect of your portfolio.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, a strong understanding of the design process, excellent communication skills, and the ability to adapt to client-specific environments. Highlighting experience with AI and data-driven decision-making will be crucial.

📌 Application Steps

To apply for this Product Designer position:

• Submit Your Application: Complete the application through the provided Workable link, ensuring all fields are accurately filled.

• Tailor Your Resume: Highlight your 4+ years of experience in UX/Product Design, specific skills like Figma, UX Research, AI optimization, and experience in Agile environments. Quantify achievements wherever possible.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases 2-3 strong case studies detailing your end-to-end design process, problem-solving approach, user impact, and quantifiable results. Pay special attention to projects demonstrating AI integration or complex flow optimization.

• Research Multiplica & the Banking Sector: Understand Multiplica's business model and values. Research current trends in digital banking and the use of AI in financial services to inform your interview responses and questions.

• Practice Your Presentation: Rehearse presenting your portfolio case studies, focusing on clarity, conciseness, and effectively communicating your design rationale and impact. Be ready to discuss your contributions in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.