Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Hike Medical

Location: San Francisco, California, United States

Job Type: Full-Time

Category: Product Design / GTM Operations

Date Posted: November 04, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping the user experience of Hike Medical's innovative AI, robotics, and healthcare solutions, impacting clinicians and patients directly.

• You will be instrumental in translating complex AI and manufacturing technologies into intuitive and trustworthy user interfaces, driving adoption and user satisfaction.

• The position requires end-to-end ownership of product experiences, from initial customer discovery and research through to the final shipped product, fostering a strong sense of accountability and impact.

• You will play a foundational role in establishing Hike Medical's design language and system, setting the visual and interactive standards for a company at the forefront of redefining musculoskeletal care.

📝 Enhancement Note: While the role is titled "Product Designer," its emphasis on workflow automation, B2B products, and AI-powered systems suggests a strong connection to Go-To-Market (GTM) Operations and the operational efficiency of healthcare processes. The candidate will likely need to understand and design for operational workflows, data-heavy systems, and the seamless integration of technology into clinical and manufacturing environments, which are core tenets of GTM and Revenue Operations.

📈 Primary Responsibilities

• Lead comprehensive customer discovery initiatives, engaging directly with clinicians and patients to deeply understand their real-world workflows, pain points, and unmet needs.

• Translate research findings into actionable product requirements and design strategies, identifying critical problems to solve within the musculoskeletal care ecosystem.

• Design and iterate on end-to-end user experiences across multiple platforms, including mobile applications, web interfaces, and internal operational tools, ensuring a cohesive and intuitive journey from concept to launch.

• Develop and refine AI-powered workflows, focusing on building trust, enabling clear review, and facilitating effective action by users, particularly clinicians managing patient care and operational processes.

• Establish, evolve, and maintain Hike Medical's design system, ensuring consistency, scalability, and a high standard of visual and interaction design quality across all product lines.

• Collaborate closely and continuously with engineering teams to facilitate rapid prototyping, fast shipping cycles, and data-driven iteration based on user feedback and performance metrics.

• Design for critical operational processes such as Durable Medical Equipment (DME) workflow automation, claims processing, and revenue cycle management, ensuring efficiency and accuracy.

📝 Enhancement Note: The responsibilities highlight a deep involvement in operational efficiency, particularly concerning DME workflows, claims, and revenue cycle management. This indicates a need for the Product Designer to understand and optimize business processes, aligning the role closely with GTM Operations and Revenue Operations functions, beyond traditional product design.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 5 years of professional product design experience, with a proven track record of successfully shipping complex products.

Required Skills:

• A robust portfolio showcasing a strong design process, from initial research and ideation through to final shipped work, with a focus on user-centered design principles.

• Demonstrated experience designing complex B2B products, intricate workflows, or data-heavy applications, with an understanding of enterprise user needs and operational constraints.

• Exceptional interaction design skills, with the ability to create intuitive, efficient, and engaging user flows.

• Strong visual design craft, including typography, layout, color theory, and a keen eye for detail.

• Proven ability to lead customer research, conduct user interviews, synthesize findings, and translate them into clear design direction and strategic product decisions.

• Excellent communication skills, with a candid and constructive approach to giving and receiving design critique, fostering a collaborative team environment.

• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, or similar industry-standard software. Preferred Skills:

• Experience designing for AI-powered systems, with an understanding of how to build trust and transparency in automated workflows.

• Familiarity with healthcare technology, musculoskeletal care, or medical device industries, including an understanding of clinical workflows and regulatory considerations.

• Experience in building and scaling design systems, ensuring consistency and efficiency across multiple products and teams.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineering teams.

• Experience with user research methodologies, including usability testing, surveys, and ethnographic studies.

📝 Enhancement Note: The emphasis on B2B, workflow, and data-heavy products, coupled with AI-powered workflows and operational processes like DME, suggests that candidates with experience in SaaS, FinTech, or other complex enterprise software environments will be highly valued. This role bridges product design with operational effectiveness, requiring an understanding of business process optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, demonstrating a strong understanding of the end-to-end product design process.

• Showcase at least 2-3 detailed case studies detailing complex B2B, workflow-intensive, or data-heavy product design challenges.

• Each case study should clearly articulate the problem, your role, the discovery and research methodologies employed, the design solutions, and the measurable impact of your work.

• Include examples of how you translated complex AI or technical capabilities into user-friendly interfaces and workflows.

• Demonstrate experience in developing or contributing to design systems, highlighting consistency and scalability in your design approach. Process Documentation:

• Portfolios should detail the user research and customer discovery processes undertaken, including methodologies and key insights derived.

• Showcase the iterative design process, including wireframing, prototyping, and user testing, with examples of how feedback influenced design decisions.

• Provide evidence of collaboration with engineering and product management, illustrating how cross-functional partnerships contributed to successful product launches and operational efficiency.

• Demonstrate how you measured the success of your designs, including any metrics related to user adoption, task completion rates, or operational improvements.

📝 Enhancement Note: For this role, a portfolio that emphasizes process optimization, workflow efficiency, and the successful integration of technology into operational environments will be particularly strong. Candidates should highlight how their designs directly contributed to tangible business outcomes, such as improved operational throughput, reduced error rates, or enhanced revenue cycle performance within a B2B context.

💵 Compensation & Benefits

Salary Range: $175,000 - $225,000 USD per year.

Benefits:

• Equity: Significant stock options in a well-funded, high-growth startup.

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Paid Time Off: Generous paid time off policy, including holidays and personal leave.

• Professional Development: Opportunities for continuous learning, skill enhancement, and career growth.

• Impactful Work: The chance to work on cutting-edge technology that directly improves patient care and operational efficiency in healthcare.

• Office Perks: Access to a modern office space in San Francisco's Rincon Hill, with potential for team events and collaborative workspaces.

Working Hours: Full-time, 40 hours per week. The company culture emphasizes results and high ownership, which may involve long hours, especially during critical project phases, but with the reward of seeing rapid impact.

📝 Enhancement Note: The salary range provided is competitive for a Product Designer with 5-10 years of experience in the San Francisco Bay Area, a region known for its high cost of living and high demand for tech talent. The equity component is particularly significant for a startup, offering substantial upside potential. The "long hours" note indicates a demanding work environment, common in early-stage startups focused on rapid growth and innovation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology, Artificial Intelligence, Robotics, Manufacturing. Hike Medical operates at the nexus of these cutting-edge fields, aiming to revolutionize musculoskeletal care.

Company Size: While not explicitly stated, the mention of Series A funding and building a design foundation from the ground up suggests a growing, agile startup environment, likely between 50-150 employees.

Founded: The company is actively growing and building its foundational elements, indicating a relatively young, dynamic organization focused on rapid innovation and market disruption.

Team Structure:

• The Product Design team is likely small and foundational, offering significant influence over its development and processes.

• This role will report into a Head of Product or Design Lead, with close collaboration across Product Management, Engineering, AI/ML, and Manufacturing teams.

• Cross-functional collaboration is paramount, requiring designers to work seamlessly with technical experts and operational stakeholders to bring complex solutions to life. Methodology:

• Hike Medical employs a results-first, high-ownership culture, prioritizing impact and efficiency.

• Data analysis and insights are crucial, driving product decisions and workflow optimizations.

• Workflow planning and optimization strategies are central to their AI and manufacturing platforms.

• Automation and efficiency practices are core to their business model, from AI-driven DME workflows to 3D printing manufacturing.

Company Website: https://www.hikemedical.com/

📝 Enhancement Note: The company's focus on AI, robotics, and manufacturing within healthcare implies a culture that values innovation, technical excellence, and a data-driven approach. The "results-first, high-ownership" culture suggests a fast-paced environment where initiative and accountability are highly rewarded.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior level Product Designer, indicating a significant degree of autonomy and responsibility. It requires not just design execution but also strategic input, customer discovery leadership, and the ability to influence product direction and design system development. It's a foundational role for building out the company's design capabilities.

Reporting Structure: The Product Designer will likely report to a Head of Product or a Design Lead. They will work closely with Product Managers, Engineers, AI/ML Specialists, and stakeholders in operations and manufacturing. This collaborative structure allows for direct exposure to various facets of the business and technology.

Operations Impact: The Product Designer's work will have a direct and measurable impact on Hike Medical's core operations. By designing intuitive interfaces for AI-powered workflows, optimizing DME processes, and ensuring trust in automated systems, the designer will directly contribute to the company's ability to scale its manufacturing, improve claims processing efficiency, and enhance revenue cycle management. This role is critical for operational scalability and user adoption of Hike's unique technology.

Growth Opportunities:

• Design Leadership: As the company grows, there will be opportunities to lead design initiatives, mentor junior designers, and shape the future of the design team and its processes.

• Specialization: Deepen expertise in designing for complex AI systems, healthcare technology, or advanced manufacturing interfaces.

• Cross-Functional Mastery: Gain in-depth knowledge of AI, robotics, healthcare operations, and manufacturing processes, leading to a unique hybrid skill set.

• Strategic Influence: Contribute significantly to product strategy and roadmap planning, leveraging design thinking to identify new opportunities and solve critical business challenges.

📝 Enhancement Note: This role offers substantial growth potential, particularly for individuals who thrive in a startup environment and are eager to build out design functions. The blend of product design with operational and technical considerations provides a unique career path, moving beyond pure UX/UI into strategic operational design.

🌐 Work Environment

Office Type: The role requires being in person in the San Francisco Rincon Hill office, 5 days a week. This suggests a collaborative, in-person work environment designed to foster quick communication and teamwork.

Office Location(s): San Francisco, California (Rincon Hill). This location offers access to a vibrant tech ecosystem and talent pool.

Workspace Context:

• The office environment is likely set up to encourage collaboration, with shared workspaces, meeting rooms, and areas for brainstorming.

• Designers will have access to the necessary tools and technology for design and prototyping, with close proximity to engineering and product teams for seamless integration.

• Opportunities for direct interaction with cross-functional teams (engineering, product, AI, manufacturing) will be frequent, facilitating rapid feedback loops and problem-solving.

Work Schedule: The standard work week is 40 hours, but the company culture emphasizes "results first" and "high ownership," which implies flexibility but also the expectation of dedication and potentially longer hours when project demands require it. This structure allows for focused work on complex design challenges.

📝 Enhancement Note: The mandatory on-site presence indicates a company culture that values in-person collaboration, spontaneous problem-solving, and team cohesion, which can be highly beneficial for complex, multi-disciplinary projects common in startups.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements.

• Portfolio Presentation: A dedicated session where you will walk through 1-2 key case studies from your portfolio, explaining your process, design decisions, and impact. Be prepared to discuss your contributions in detail.

• Design Challenge: Potentially a take-home assignment or an in-person whiteboarding session focusing on a specific design problem relevant to Hike Medical's products or operational workflows.

• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially members of the AI/ML or operations teams to assess collaboration skills and technical understanding.

• Hiring Manager/Leadership Interview: A final discussion to evaluate cultural fit, strategic thinking, and long-term potential within the company.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process – how you approach problem-solving, conduct research, iterate on solutions, and collaborate with teams.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your designs. This could include user adoption rates, task completion times, error reduction, or improvements in operational efficiency.

• Showcase B2B/Workflow Expertise: Highlight projects that demonstrate your ability to design for complex business needs, intricate workflows, and data-intensive environments.

• Explain Your Role: Be explicit about your specific contributions to each project, especially in team-based settings.

• Address AI/Trust: If possible, include examples of how you've designed for AI or complex technical systems, focusing on building user trust and understanding.

Challenge Preparation:

• Understand the Business: Research Hike Medical's mission, products (AI-vision platform, AI agent for DME, SoleForge), target users (clinicians, patients), and market.

• Think Operationally: Consider how design impacts operational efficiency. For example, how can design simplify claims processing or improve the accuracy of AI-generated orthotics?

• Practice Communication: Be ready to articulate your thought process clearly and concisely, especially during a design challenge. Practice explaining trade-offs and design decisions.

• Embrace Ambiguity: Startups often have evolving requirements. Demonstrate your ability to adapt and make reasoned decisions with incomplete information.

📝 Enhancement Note: The interview process will likely heavily weigh the candidate's ability to translate complex technical and operational requirements into user-friendly experiences, with a strong emphasis on portfolio and case study presentations that demonstrate this capability.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• User Research & Testing: Tools for conducting remote and in-person user interviews, usability testing (e.g., UserTesting.com, Lookback), and survey platforms (e.g., SurveyMonkey, Typeform).

• Design System Management: Tools for documenting and managing design system components and guidelines.

Analytics & Reporting:

• While not directly a design tool, familiarity with how product analytics are tracked and reported (e.g., Amplitude, Mixpanel, Google Analytics) is beneficial for understanding user behavior and iteration impact. CRM & Automation:

• Understanding of how CRM systems (e.g., Salesforce) and workflow automation tools are used within a B2B context, particularly in healthcare and DME, would be advantageous for designing integrated experiences.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern product design roles. Candidates should also be prepared to discuss how they integrate design insights with data from analytics platforms to inform their design decisions and measure the impact of their work.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on delivering tangible results that directly contribute to Hike Medical's mission of revolutionizing musculoskeletal care and streamlining operations.

• High Ownership: Team members are expected to take initiative, drive projects forward, and be accountable for outcomes, fostering a proactive and entrepreneurial spirit.

• Collaboration: A commitment to working closely across disciplines (product, engineering, AI, manufacturing, operations) to achieve shared goals.

• Innovation & Excellence: A drive to push the boundaries of AI, robotics, and healthcare technology, maintaining a high bar for quality in both product and process.

• User-Centricity: A dedication to understanding and solving the real problems faced by clinicians and patients, ensuring that technology serves human needs effectively.

Collaboration Style:

• Cross-Functional Integration: The design team will work closely with engineering and product management on a daily basis, ensuring designs are feasible and effectively implemented.

• Process Review Culture: Openness to sharing work-in-progress, receiving constructive feedback, and iterating based on input from various stakeholders, including operational teams.

• Knowledge Sharing: A culture that encourages sharing best practices, design patterns, and insights gained from customer research or technical explorations to benefit the entire team and improve operational workflows.

📝 Enhancement Note: The emphasis on "high ownership" and "results first" suggests a culture that values proactivity, self-direction, and a strong work ethic. Designers will need to be comfortable driving initiatives and demonstrating their value through concrete contributions to business and operational objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Usability: Designing cutting-edge AI and robotics technology that is also intuitive, trustworthy, and easy for clinicians and patients to use.

• Integrating Complex Workflows: Creating seamless user experiences across disparate systems (AI vision, DME workflow automation, 3D printing manufacturing) that must function cohesively.

• Data-Heavy Design: Effectively visualizing and interacting with complex datasets to support clinical decision-making and operational efficiency.

• Fast-Paced Startup Environment: Adapting to rapidly changing priorities, evolving product roadmaps, and the inherent ambiguity of a high-growth startup.

Learning & Development Opportunities:

• Mastery in AI/Healthcare Design: Deepen expertise in designing for AI-driven healthcare solutions, a rapidly growing and impactful field.

• End-to-End Product Ownership: Gain extensive experience managing the entire product lifecycle from discovery to launch and iteration.

• Building Design Infrastructure: Contribute significantly to establishing and scaling a design system and design processes within a growing company.

• Cross-Disciplinary Knowledge: Develop a strong understanding of AI, robotics, medical device manufacturing, and healthcare operations, fostering a unique and valuable skill set.

📝 Enhancement Note: The challenges presented are typical for a role at the intersection of advanced technology and complex industries. Success will require strong problem-solving skills, adaptability, and a proactive approach to learning and development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led customer discovery for a complex B2B product. What was your process, and how did it influence your design decisions?" (Focus on your methodology, stakeholder management, and the impact of your findings.)

• "Walk us through a challenging workflow you designed. How did you ensure it was efficient, trustworthy, and integrated smoothly with existing systems?" (Highlight your problem-solving skills, attention to detail in process design, and consideration for operational impact.)

• "How do you approach designing AI-powered features to build user trust and ensure clear understanding of automated outputs?" (Emphasize transparency, explainability, and user control in AI design.) Company & Culture Questions:

• "Based on what you know about Hike Medical, what do you see as the biggest design challenges for our AI-vision platform or DME workflow automation?" (Demonstrate your research and strategic thinking about the company's specific context.)

• "How do you handle constructive critique from engineers or product managers who may have different perspectives on a design?" (Showcase your communication, collaboration, and receptiveness to feedback.)

• "Describe a project where your design significantly impacted business operations or user efficiency. What metrics did you use to measure success?" (Prepare a case study that quantifies your impact, ideally related to operational improvements.) Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives, explaining the problem, your journey, the solutions, and the outcome.

• Focus on Your Role: Be clear about your specific contributions, especially in collaborative projects.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design process and solutions.

• Highlight Operational Impact: For this role, emphasize how your designs improved efficiency, reduced errors, or streamlined complex processes.

• Be Prepared for Deep Dives: Expect questions about your technical choices, research methodologies, and decision-making rationale.

📝 Enhancement Note: Candidates should prepare to discuss their experience with B2B products, complex workflows, and data-heavy applications. Demonstrating an understanding of operational efficiency and the ability to build trust in AI systems will be crucial.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application, including your resume and a link to your online portfolio, through the provided application portal.

• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating experience with B2B products, complex workflows, data-heavy applications, or AI-driven systems. Tailor the presentation to highlight your process, problem-solving skills, and quantifiable impact on user experience and operational efficiency.

• Resume Optimization: Highlight keywords and experiences relevant to product design, user research, workflow design, B2B products, and any experience with AI, healthcare, or manufacturing technologies. Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process, decision-making, and the impact of your work. Prepare specific examples for behavioral questions and be ready to discuss your approach to challenging design problems.

• Company Research: Thoroughly research Hike Medical's mission, products, target market, and company culture. Understand their vision for musculoskeletal care and the role of AI, robotics, and manufacturing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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