Product Associate - UX/UI

📍 Job Overview

Job Title: Product Associate - UX/UI

Company: Bridgit

Location: Sydney, New South Wales, Australia

Job Type: Full-time

Category: Product Management / UX/UI Design

Date Posted: 2026-10-01

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the enhancement of digital customer and broker experiences through the creation of detailed process flows, wireframes, and user stories.

• Facilitate cross-functional collaboration between development, design, operations, and stakeholders to ensure timely and efficient product delivery.

• Contribute to an iterative product development lifecycle, breaking down complex features into manageable components for incremental value delivery.

• Translate customer feedback, user behavior data, and internal insights into clear, actionable requirements and acceptance criteria for development teams.

• Conduct thorough testing and quality assurance, including bug identification, edge case analysis, and usability gap resolution to ensure a polished user experience.

📝 Enhancement Note: This role sits within the "Experience team" and focuses on "digital journeys" for both "customers and brokers," indicating a strong emphasis on user-centric design and end-to-end process optimization within the fintech product lifecycle. The Product Associate will be instrumental in bridging the gap between high-level product strategy and granular development tasks.

📈 Primary Responsibilities

• Support solution design by developing detailed process flows, wireframes, and user stories that translate high-level concepts into scoped, developer-ready features.

• Design and iteratively improve end-to-end customer and broker journeys across Bridgit's digital platforms, prioritizing simplicity and ease of use.

• Contribute to an agile, iterative delivery approach by dissecting larger work items into smaller, self-contained components for phased releases.

• Collaborate with Product Managers to track ideas, feature requests, and roadmap improvements, and assist in scoping new initiatives into actionable tasks with defined timelines and deliverables.

• Coordinate daily cross-functional activities with developers, designers, operations teams, and other stakeholders to maintain product delivery momentum.

• Translate customer feedback, user analytics, and internal insights into precise requirements, user stories, and acceptance criteria for the engineering team.

• Execute testing and QA activities, including test scenario execution, bug identification, edge case analysis, usability gap detection, and issue troubleshooting.

• Coordinate with the development squad to ensure timely fixes and a high-quality user experience at the point of launch.

• Identify opportunities for enhancing customer experience, usability, and operational efficiency across digital journeys, and assist in scoping and implementing these improvements.

• Maintain organized product documentation, ensuring tools like Jira or Notion are updated with relevant tasks, project notes, and development progress.

• Act as a customer and broker advocate throughout the development process, ensuring the team remains focused on solving genuine user problems.

• Support new feature rollouts by coordinating internal communications, developing training materials, and managing stakeholder updates for seamless handover to operational teams.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to product development, emphasizing the creation of tangible design assets (wireframes, user stories) and active participation in the QA process. The role requires strong coordination skills to manage cross-functional teams and a deep understanding of translating user needs into technical specifications.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong academic foundation in Design, Computer Science, Business, or a related field is advantageous.

Experience: 3-5 years of progressive experience in product management, UX/UI design, delivery management, business analysis, or a closely related digital product development role. Demonstrable experience in a fast-paced, high-growth environment is highly valued.

Required Skills:

• Proven experience in creating process flows, wireframes, and user stories to define product features and user journeys.

• Strong understanding of UX/UI principles and best practices for digital product design.

• Excellent organizational skills with the ability to manage and prioritize multiple tasks, projects, and deadlines effectively.

• Clear, concise, and confident written and verbal communication skills for stakeholder engagement and documentation.

• Proactive, self-motivated attitude with a strong curiosity and comfort working in ambiguous environments.

• Ability to quickly learn and adapt to new tools, technologies, and processes.

• Keen attention to detail with a strong capacity for analytical thinking and problem-solving.

• Proficiency in using customer feedback, product analytics, and data to inform product decisions and identify opportunities. Preferred Skills:

• Familiarity with project management and documentation tools such as Jira and Notion.

• Experience with design and prototyping tools like Figma.

• Exposure to CRM platforms like HubSpot.

• Experience with product analytics tools (e.g., LogRocket, Google Analytics).

• Experience in mapping detailed customer journeys.

• Understanding of agile development methodologies and iterative delivery.

• Experience in financial services, particularly mortgage lending or fintech.

📝 Enhancement Note: The "3-5 years" experience requirement positions this as a mid-level role, demanding a solid foundation in product development principles and practical application. The emphasis on "transferable experience" suggests flexibility for candidates with strong skill sets from adjacent roles. "Comfort with ambiguity" and "picking things up quickly" are key cultural indicators for success in a high-growth fintech environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing end-to-end product development lifecycle contributions, with a focus on UX/UI design and process optimization.

• Include case studies that detail your role in conceptualizing, designing, and launching digital features or products, highlighting problem-solving approaches.

• Showcase examples of wireframes, process flows, user stories, and prototypes that illustrate your ability to translate requirements into intuitive user experiences.

• Present evidence of using data (customer feedback, analytics) to inform design decisions and measure the impact of implemented solutions.

• Clearly articulate your involvement in cross-functional collaboration and how you managed stakeholder expectations and feedback. Process Documentation:

• Provide examples of well-structured user stories with clear acceptance criteria, suitable for agile development teams.

• Include documented process flows that map out complex user journeys and system interactions.

• Showcase examples of how you've contributed to or maintained product documentation in tools like Jira or Notion, demonstrating organizational rigor.

• Present any experience with QA test plans, execution, and bug tracking processes.

📝 Enhancement Note: For a Product Associate role, the portfolio should emphasize the tangible outputs of their work (wireframes, user stories, process flows) and their ability to contribute to the entire product lifecycle, from ideation through to QA and launch. The ability to demonstrate a structured approach to problem-solving and documentation is crucial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Associate with 2-5 years of experience in Sydney, Australia, the estimated annual salary range is AUD $75,000 - $100,000. This range accounts for the mid-level experience, specialized UX/UI skills, and the competitive fintech market in Sydney.

Benefits:

• Birthday leave: An extra day of paid leave to celebrate your birthday.

• Additional Paid Leave: An extra day of paid leave for life events, celebrations, or mental health resets.

• Two weeks from anywhere: Opportunity to work remotely from a location of your choice for two weeks annually.

• Learning and Development: Encouragement and empowerment for professional development, including internal learning initiatives.

• Social events: Active social calendar with regular company-organized events.

• Competitive remuneration package.

• Opportunity to be part of an innovative, agile fintech company.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility offered through the hybrid work model and the "two weeks from anywhere" policy, allowing for effective work-life integration.

📝 Enhancement Note: The salary estimate is based on research from Australian job boards and salary aggregators for similar roles in Sydney, considering the fintech industry's compensation trends and the specified experience level. The benefits package is directly sourced from the job description and highlights Bridgit's commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech (Financial Technology), specifically Non-Bank Lending, focused on property equity solutions and Buy Now, Sell Later for homeowners. Bridgit is positioned as an innovator in making property finance faster and more accessible.

Company Size: Bridgit is a high-growth fintech, recognized by Deloitte's Tech Fast 50 and LinkedIn's Top 20 Startups in Australia. This suggests a dynamic, scaling organization likely employing between 50-200 individuals, offering a blend of startup agility and established processes.

Founded: Founded five years ago, Bridgit is a relatively young but rapidly expanding company, indicating a modern, forward-thinking culture.

Team Structure:

• The role is part of the "Experience team," which likely comprises product managers, UX/UI designers, and potentially user researchers.

• This team collaborates closely with engineering, operations, marketing, and sales teams to deliver seamless digital products.

• The reporting structure likely involves a direct report to a Product Manager or Head of Experience, with significant interaction across various departments. Methodology:

• Bridgit emphasizes an iterative delivery approach, suggesting adoption of agile methodologies.

• The company leverages customer feedback, user behavior analytics, and data-driven insights to inform product development and improvements.

• There's a clear focus on designing intuitive digital journeys that simplify complex financial processes.

Company Website: https://www.gobridgit.com/

📝 Enhancement Note: Bridgit's awards and partnerships (Connective, Aussie Home Loans, etc.) underscore its significant market traction and innovation. The "high-growth fintech" context implies a fast-paced, collaborative environment where employees can have a tangible impact. The "Experience team" focus points to a strong user-centric design philosophy.

📈 Career & Growth Analysis

Operations Career Level: This Product Associate role is positioned at a mid-level, serving as a crucial link between product strategy and execution. It's ideal for individuals with 2-5 years of experience looking to deepen their expertise in product development, UX/UI design, and cross-functional collaboration within a dynamic fintech environment.

Reporting Structure: The Product Associate will likely report to a Product Manager or a lead within the Experience team. They will work closely with designers, developers, operations personnel, and other business stakeholders, requiring strong communication and coordination skills.

Operations Impact: The role has a direct impact on Bridgit's success by shaping the digital experiences that customers and brokers interact with. By improving usability, efficiency, and clarity of the application and loan management processes, this role directly contributes to customer acquisition, retention, and operational efficiency, thereby influencing revenue growth and market competitiveness.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX/UI design, product management methodologies, agile development, and specific fintech product areas.

• Career Progression: Potential to advance into a Product Manager, Senior Product Associate, or specialized UX/UI Designer roles within Bridgit.

• Leadership Potential: Opportunity to lead feature development initiatives, mentor junior team members, and contribute to strategic product roadmap discussions as experience grows.

• Cross-functional Exposure: Gain broad exposure to various business functions, enhancing understanding of the entire fintech ecosystem.

• Learning & Development: Access to internal learning initiatives and encouraged professional development to stay abreast of industry trends and technologies.

📝 Enhancement Note: The growth trajectory for a Product Associate in a scaling fintech like Bridgit is typically robust. The role offers a solid foundation for specializing in product or design, with clear pathways towards leadership and strategic involvement in product decision-making.

🌐 Work Environment

Office Type: Bridgit offers a hybrid work environment, combining the benefits of in-office collaboration with the flexibility of remote work. The Sydney office is likely modern and designed to foster collaboration and innovation.

Office Location(s): The primary office is located at 279 Clarence St, Sydney, NSW 2000, Australia. This central Sydney location is accessible via public transport and is situated in a bustling business district.

Workspace Context:

• Collaborative Environment: The office space is designed to encourage interaction and teamwork, essential for cross-functional product development.

• Tools & Technology: Access to essential product development tools and technologies, including Jira, Notion, Figma, and potentially product analytics platforms, will be available.

• Team Interaction: Regular face-to-face and virtual interactions with designers, developers, product managers, and other stakeholders will be part of the daily routine, promoting knowledge sharing and problem-solving.

Work Schedule: While a standard 40-hour work week is typical, the hybrid model and the "two weeks from anywhere" policy offer significant flexibility, allowing team members to manage their schedules effectively while ensuring project deliverables are met.

📝 Enhancement Note: The hybrid model is a key feature, balancing the need for in-person collaboration on design and development with the flexibility valued by modern professionals. The Sydney CBD location is a significant draw for talent in the region.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, with a focus on relevant experience in product development, UX/UI, and cross-functional collaboration.

• Technical/Skills Assessment: Likely includes a portfolio review and potentially a practical exercise or case study focused on product design, user journey mapping, or problem-solving. This stage assesses your ability to translate concepts into tangible deliverables.

• Behavioral & Cultural Fit Interview: An interview with the hiring manager and potential team members to assess your proactivity, communication style, problem-solving approach, and alignment with Bridgit's values and culture.

• Final Interview: May involve senior leadership to discuss your strategic thinking, impact potential, and long-term career aspirations within Bridgit.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your UX/UI design, process flow creation, user story writing, and problem-solving abilities. Prioritize projects relevant to fintech or complex digital journeys.

• Structure for Impact: For each project, clearly outline the problem statement, your role and responsibilities, the process you followed, the challenges encountered, the solutions you designed (showcasing wireframes, flows, user stories), and the measurable outcomes or impact.

• Demonstrate Process: Clearly articulate your design process, from initial research and ideation through to testing and iteration. Highlight how you used data and user feedback to inform your decisions.

• Quantify Results: Where possible, present metrics that demonstrate the success of your work (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Tailor to Bridgit: Briefly explain how your skills and experience align with Bridgit's mission and the requirements of this specific role.

Challenge Preparation:

• Process Flow & Wireframing: Be prepared to sketch out user flows or wireframes for a given scenario, demonstrating your ability to think through user journeys and interface design.

• User Story Writing: Practice writing clear, concise user stories with well-defined acceptance criteria.

• Problem-Solving: Anticipate questions about how you would approach a specific product challenge or how you would use data to solve a user problem. Focus on structured problem-solving methodologies.

• Stakeholder Communication: Prepare to discuss how you manage feedback from diverse stakeholders (developers, designers, business teams) and resolve conflicting priorities.

📝 Enhancement Note: The emphasis on a portfolio that includes wireframes, process flows, and user stories is critical. Candidates should be ready to walk through their projects, explaining their rationale and the impact of their contributions, especially in the context of simplifying complex financial processes.

🛠 Tools & Technology Stack

Primary Tools:

• Jira: Essential for project management, task tracking, backlog management, and sprint planning within an agile framework. Proficiency in creating and managing tickets, epics, and stories is expected.

• Notion: Likely used for product documentation, knowledge base, roadmap planning, and team collaboration. Ability to organize and maintain comprehensive product information is key.

• Figma: A leading design tool for wireframing, prototyping, and UI design. Experience creating interactive prototypes and collaborating on design systems is highly beneficial.

• HubSpot: Potentially used for CRM and marketing automation, requiring an understanding of how product features integrate with customer engagement strategies.

Analytics & Reporting:

• Product Analytics Tools (e.g., LogRocket, Google Analytics, Amplitude): Crucial for understanding user behavior, identifying pain points, and measuring the impact of product changes. Ability to interpret data and translate insights into actionable requirements is vital.

• Reporting Tools: Familiarity with generating reports or dashboards to communicate product performance and user insights to stakeholders.

CRM & Automation:

• CRM (e.g., HubSpot): Understanding of how product interfaces with customer relationship management systems.

• Automation Tools: While not explicitly listed, familiarity with how automation can improve user journeys or operational efficiency within a product context is valuable.

• Integration Tools: Basic understanding of how different systems (CRM, product platforms, analytics) connect and share data is advantageous.

📝 Enhancement Note: The explicit mention of Jira, Notion, and Figma, along with "bonus points" for product analytics tools and LogRocket, indicates these are core components of Bridgit's product development workflow. Candidates should be prepared to discuss their experience and proficiency with these technologies.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and solving real user problems for both customers and brokers, advocating for their needs throughout the development process.

• Innovation & Agility: Embracing a fast-paced, iterative approach to product development, with a willingness to experiment and adapt to market changes.

• Collaboration: Fostering a highly collaborative environment where cross-functional teams work together seamlessly, sharing knowledge and insights.

• Data-Driven Decision Making: Utilizing customer feedback, product analytics, and other data sources to inform product strategy and design choices.

• Efficiency & Simplicity: A commitment to making complex financial processes simple and easy to use through intuitive digital experiences.

Collaboration Style:

• Cross-functional Integration: Actively working with developers, designers, operations, and stakeholders to ensure alignment and smooth product delivery.

• Open Communication: Encouraging open dialogue, constructive feedback, and transparent sharing of progress and challenges.

• Shared Ownership: Promoting a sense of collective responsibility for product success, where all team members contribute to achieving common goals.

• Continuous Improvement: Embracing a culture of learning and refinement, where processes and products are constantly evaluated and improved.

📝 Enhancement Note: Bridgit's stated values and the "Experience team" focus strongly suggest a culture that prioritizes user empathy, rapid iteration, and collaborative problem-solving, all within the context of a high-growth fintech environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Managing diverse requirements and priorities from customers, brokers, internal operations, and the business.

• Rapid Iteration in a Fast-Paced Environment: Adapting quickly to new information, market shifts, and the demands of a high-growth company while maintaining quality.

• Simplifying Complex Financial Processes: Translating intricate mortgage lending and equity release processes into intuitive and user-friendly digital experiences.

• Keeping Pace with Technology: Continuously learning and adapting to new product development tools, methodologies, and fintech trends.

Learning & Development Opportunities:

• Deep Dive into Fintech: Gaining in-depth knowledge of the mortgage lending and property finance sectors.

• Advanced UX/UI Skills: Developing expertise in user research, interaction design, prototyping, and usability testing.

• Product Management Acumen: Enhancing skills in roadmap planning, feature prioritization, and go-to-market strategies.

• Agile Methodologies: Mastering agile frameworks and contributing to process improvements within the development cycle.

• Cross-functional Expertise: Broadening understanding of business operations, marketing, and sales functions within a fintech context.

📝 Enhancement Note: The challenges are inherent to a scaling fintech, requiring adaptability and a problem-solving mindset. The growth opportunities are significant, offering a clear path for professional development and career advancement within a rapidly evolving industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated complex user needs into a clear set of user stories and acceptance criteria. What was the outcome?"

• "How would you approach designing a feature to simplify the initial stage of a loan application process for first-time homebuyers?"

• "Walk us through your process for creating wireframes and user flows. What tools do you prefer and why?"

• "How do you balance feedback from different stakeholders (e.g., developers, sales, customers) when designing a feature?"

• "Imagine you've identified a usability issue in a live product. What steps would you take to diagnose and propose a solution?" Company & Culture Questions:

• "What excites you about Bridgit's mission and its impact on the Australian property market?"

• "How do you stay updated on UX/UI trends and fintech innovations?"

• "Describe your ideal team environment and how you contribute to a collaborative culture."

• "How do you handle ambiguity and changing priorities in a fast-paced work environment?"

• "What does 'customer-centricity' mean to you in the context of a financial product?" Portfolio Presentation Strategy:

• Start with the Problem: Clearly articulate the user problem or business challenge your project aimed to solve.

• Define Your Role & Process: Explain your specific contributions and the methodologies you employed (e.g., user research, wireframing, prototyping, testing).

• Show, Don't Just Tell: Use visual aids (wireframes, flows, screenshots) to illustrate your design decisions and the user experience you created.

• Highlight Impact: Quantify the results of your work whenever possible. If direct metrics aren't available, discuss the qualitative improvements or learnings.

• Connect to Bridgit: Briefly explain why this project is relevant to the Product Associate role at Bridgit and how your skills can benefit the company.

• Be Ready for Questions: Anticipate detailed questions about your design choices, technical constraints, and trade-offs you made.

📝 Enhancement Note: Candidates should prepare to discuss specific examples from their portfolio that demonstrate their ability to create tangible design assets, manage cross-functional input, and contribute to a user-centric product development process within a fintech context.

📌 Application Steps

To apply for this Product Associate - UX/UI position:

• Submit your application through the provided link on the Bridgit careers page.

• Tailor Your Resume: Highlight your experience in product development, UX/UI design, wireframing, process flows, and user story creation. Use keywords from the job description and quantify your achievements with specific metrics where possible.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your relevant skills. Ensure your portfolio clearly demonstrates your process, deliverables (wireframes, user stories, flows), and the impact of your work. Be prepared to present and discuss these projects in detail.

• Prepare for Interviews: Research Bridgit's products, mission, and recent achievements. Practice answering behavioral and situational questions, focusing on your problem-solving skills, collaboration style, and understanding of UX/UI principles in a fintech context.

• Understand Bridgit's Context: Familiarize yourself with Bridgit's position in the Australian fintech market, their focus on property equity, and their customer/broker-centric approach. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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