Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Cincinnati, Ohio, United States

Job Type: Part-time

Category: Retail Operations / Customer Service / Creative Services

Date Posted: November 3, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Focuses on building customer relationships and driving sales through personalized framing solutions and in-store assistance, leveraging Elevated ABC Deliver methodology.

• Custom Framing Expertise: Responsible for completing custom framing orders with a high degree of quality and adherence to timelines, utilizing specialized equipment and techniques.

• Store Operations & Merchandising: Contributes to maintaining a safe, clean, and well-merchandised store environment, including ready-made frame departments, SISO, and directed replenishment.

• Operational Compliance: Adheres strictly to Standard Operating Procedures (SOPs), company programs, safety protocols, and shrink reduction initiatives to ensure compliance and operational excellence.

• Cross-functional Support: Participates in essential store operations such as truck unloads, stocking, and assisting with Omni-channel processes to support overall business objectives.

📝 Enhancement Note: This role, while titled "Framer," encompasses significant customer-facing and operational responsibilities typical of a retail associate with a specialization. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and consultative selling within the framing context. The "Part-time" nature indicates a need for flexibility and adaptability in scheduling.

📈 Primary Responsibilities

• Customer Consultation & Design:

  • Engage customers proactively to understand their framing needs and artistic preferences, acting as a design consultant.
  • Utilize the Elevated ABC Deliver framework to build rapport, identify customer needs, and present tailored custom framing solutions.
  • Educate customers on framing options, materials, preservation techniques, and pricing to facilitate informed purchasing decisions.
  • Drive sales by effectively cross-selling and up-selling complementary products and services.

• Custom Framing Production:

  • Accurately measure, cut, assemble, and finish custom framing orders according to established quality standards and customer specifications.
  • Operate and maintain framing equipment, including mat cutters, saws, and assembly tools, with a focus on precision and safety.
  • Manage production workflow to ensure all framing orders are completed on time and meet Michaels' quality benchmarks.
  • Handle and prepare artwork and framing materials with care to prevent damage.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, ensuring it is appealing and well-organized.
  • Execute SISO (Single Item, Single Out) and Directed Replenishment processes to optimize inventory accuracy and product availability.
  • Assist in the efficient unloading and stocking of merchandise, adhering to truck un-load standards and timelines.
  • Ensure all assigned store areas, including the frame shop, are clean, safe, and clutter-free.

• Customer Service & Transactions:

  • Provide friendly and efficient customer service throughout the store, assisting shoppers in locating products and offering solutions.
  • Operate the cash register accurately, handling cash, credit, and other payment methods according to established cash handling standards.
  • Support Omni-channel fulfillment processes, such as Buy Online, Pick Up In Store (BOPIS) and ship-from-store, as required.

• Compliance & Safety:

  • Adhere to all Standard Operating Procedures (SOPs), company policies, and safety programs to ensure a secure and compliant work environment.

  • Actively participate in shrink prevention initiatives and report any potential security risks.

  • Maintain a positive and respectful attitude, embodying the company's commitment to its vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer interaction and production/operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should be prepared to discuss. The inclusion of "Omni channel processes" indicates a need for understanding modern retail fulfillment.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to handle operational tasks and follow established procedures. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic computer applications for order entry, and internal communication platforms.

• Measuring Skills: Accurate measurement and calculation abilities essential for custom framing and inventory management.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including mat cutters, saws, and potentially a heat press.

• Customer Service Excellence: Proven ability to engage positively with customers, understand their needs, and provide helpful solutions.

• Sales Acumen: Capacity to identify sales opportunities and effectively present product solutions to customers.

• Adherence to Procedures: Strong ability to follow Standard Operating Procedures (SOPs) and company guidelines consistently.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail setting, particularly in sales or consultative selling roles.

• Product/Service Sales Experience: Proven track record of selling products or services, demonstrating persuasive and solution-oriented communication.

• Art and Design Aptitude: A natural interest or basic understanding of art, design principles, and framing aesthetics can be beneficial.

• Experience with Framing Equipment: Familiarity with specialized framing tools and machinery.

📝 Enhancement Note: The "Minimum Type of experience" section clearly outlines the baseline technical skills required, such as operating framing equipment and basic measuring. The "Preferred Type of experience" points towards candidates with prior customer engagement and sales success. The experience level suggests that extensive prior experience is not mandatory, but a foundational understanding of retail operations and customer interaction is valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples demonstrating:
  • Customer Interaction Scenarios: How they have successfully built rapport and solved customer problems in previous roles.
  • Sales Achievements: Quantifiable results from sales interactions, highlighting consultative selling approaches.
  • Process Adherence Examples: Instances where they meticulously followed procedures to ensure quality and accuracy.
  • Problem-Solving in Retail: Examples of how they handled common retail challenges (e.g., stock discrepancies, customer complaints).

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Management: How they would prioritize and manage multiple framing orders to meet deadlines.
  • Quality Control: Their approach to ensuring the quality and accuracy of finished framing projects.
  • Inventory Management: Familiarity with basic inventory tasks like stocking, replenishment, and maintaining department appearance.
  • POS System Usage: Experience with point-of-sale systems for transactions and order processing.

📝 Enhancement Note: For an entry-level, part-time retail role, a formal portfolio is unlikely. However, the emphasis on customer service, sales, and operational adherence means candidates should be ready to speak to specific examples from past experiences that demonstrate these competencies, framed as mini case studies.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $11.75 - $13.80 per hour.

• Explanation: This range is based on the provided "Total Base Pay Range for this Position" and the "HOUR" unit. It reflects an entry-level, part-time retail position in the Cincinnati, Ohio area, considering the cost of living and typical retail wages for similar roles.

Benefits:

• Core Benefits (Eligibility Dependent):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Additional Benefits:

  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• Everyday Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Specific hours will vary based on business needs and scheduling, potentially including nights, weekends, and early mornings, as indicated in the "Work Environment" section. The job description mentions "40" in ai_working_hours, which may refer to a standard full-time workweek for context but this role is explicitly part-time.

📝 Enhancement Note: The provided salary range is directly from the job posting. The benefits listed are comprehensive for a retail environment and are typical for a company of Michaels' size. The mention of "40" for ai_working_hours is noted but superseded by the explicit "Part time" job type.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels operates as the largest specialty arts and crafts retailer in North America.

Company Size: Large (Over 10,000 employees globally, with a significant retail footprint across the US and Canada).

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence and established brand identity in the creative supplies market.

Team Structure:

• Store-Level Operations: This role is part of a store team comprising a Store Manager, Assistant Store Manager(s), Team Leads, and various associates (including framers, cashiers, and general sales associates).

• Reporting: The Framer typically reports to a Team Lead or Assistant Store Manager responsible for the framing department and/or operational duties.

• Cross-functional Collaboration: Works closely with other store associates to ensure seamless customer experience, efficient operations, and effective merchandising across all departments. Collaboration is key for tasks like truck unloads and Omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: Emphasizes building customer relationships and providing personalized solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Relies on Standard Operating Procedures (SOPs) for consistent execution of tasks, from framing production to cash handling and safety compliance.

• Data-Driven Merchandising: Utilizes directed replenishment and SISO principles to maintain optimal stock levels and visual presentation.

• Efficiency & Compliance: Focuses on operational efficiency through structured processes and adherence to safety and shrink reduction programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels is a well-established retail giant. The culture likely balances a creative, passion-driven environment with the structured operational demands of a large retail chain. The emphasis on "fueling the joy of creativity" suggests a positive and encouraging atmosphere for its team members.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, individual contributor level within the retail operations and customer service framework. It provides foundational experience in customer interaction, sales, and operational execution specific to a specialized retail department (framing).

Reporting Structure: The Framer typically reports to a shift supervisor, Team Lead, or Assistant Store Manager who oversees daily store operations and departmental performance. This structure allows for direct guidance and feedback.

Operations Impact: While a part-time role, the Framer significantly impacts the store's success by:

• Driving Revenue: Directly contributing to sales through custom framing orders and general store assistance.

• Enhancing Customer Loyalty: Building relationships and providing memorable experiences that encourage repeat business.

• Maintaining Operational Standards: Ensuring the framing department and store areas are well-maintained, safe, and compliant, contributing to overall store efficiency and brand image.

• Supporting Omni-channel Goals: Assisting with online order fulfillment, which is crucial for modern retail strategies.

Growth Opportunities:

• Skill Development: Opportunity to master custom framing techniques, enhance sales and customer service skills, and gain proficiency in retail operations and POS systems.

• Advancement within Store: Potential to move into lead roles within the framing department or other store functions (e.g., Visual Merchandising Lead, Sales Lead) with demonstrated performance and additional training.

• Cross-Departmental Experience: Exposure to various aspects of store operations, providing a broad understanding of retail management.

• Further Education Support: Michaels offers tuition assistance, which can support employees pursuing degrees or certifications relevant to retail management or creative fields.

📝 Enhancement Note: This role is an excellent entry point into retail operations. Growth is typically lateral within the store or into specialized retail roles, with potential for supervisory positions based on performance and initiative. The company's support for further education is a significant growth enabler.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated framing shop area within the store.

Office Location(s): The specific store is located at 6030 Glenway Ave, Cincinnati, OH. Michaels operates numerous locations across the US and Canada.

Workspace Context:

• Customer Interaction Focus: The environment is dynamic and customer-centric, requiring constant engagement and service.

• Specialized Area: The frame shop is a dedicated workspace equipped with specialized tools and materials, including a glass cutter and heat press, necessitating adherence to specific safety protocols.

• Team Collaboration: Opportunities for interaction and collaboration with fellow store associates are frequent, especially during peak times, truck unloads, and for Omni-channel tasks.

• Physical Demands: The role involves significant standing, bending, lifting, and reaching. Some stock rooms may not be climate-controlled, and outdoor work might be assigned for tasks like retrieving shopping carts or during truck unloads.

Work Schedule:

• This is a part-time position with variable hours. Work can include nights, weekends, and early mornings to meet business demands. Flexibility in scheduling is essential.

📝 Enhancement Note: The work environment is typical for a hands-on retail role, combining customer service on the sales floor with specialized production work in the frame shop. The physical demands and varied schedule are key considerations for potential applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially an automated or recruiter-led phone screen to assess basic qualifications and availability.

• In-Store Interview: Typically includes a one-on-one or panel interview with the hiring manager (e.g., Store Manager, Assistant Manager). This stage will focus on:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adherence to procedures using the STAR method (Situation, Task, Action, Result).
  • Situational Questions: Presenting hypothetical scenarios related to customer interactions, framing challenges, or operational tasks to gauge candidate responses.
  • Skills Assessment: Discussion around basic computer skills, measuring abilities, and comfort with operating equipment.
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Assessment (Potential): May involve a brief demonstration of measuring skills or a discussion about how they would approach a framing consultation.

• Offer & Onboarding: Successful candidates will receive an offer and proceed through onboarding, including background checks and new hire orientation.

Portfolio Review Tips:

• Focus on Examples: Since a formal portfolio isn't required, prepare specific, concise examples from previous work or life experiences that demonstrate:

  • Customer Service Excellence: A time you went above and beyond for a customer.
  • Sales Success: How you identified a customer need and recommended a solution that led to a sale.
  • Problem Solving: How you resolved a customer issue or operational challenge.
  • Attention to Detail: An instance where precision and accuracy were critical.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "Increased framing sales by X%," "Handled Y customer transactions per shift").

• Showcase Process Understanding: Be ready to articulate how you would approach the responsibilities listed, demonstrating an understanding of SOPs and quality standards.

Challenge Preparation:

• Role-Playing Scenarios: Practice how you would handle common customer interactions, such as a customer unsure about framing choices or a complaint about a completed order.

• Product Knowledge: Familiarize yourself with Michaels' general product offerings, especially related to framing, to show initiative.

• Company Values: Understand Michaels' mission ("fuel the joy of creativity") and values, and be prepared to discuss how you align with them.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer interaction abilities, and cultural fit for a retail environment. Candidates should be prepared to provide concrete examples rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Crucial for processing transactions, managing orders, and potentially accessing customer information. Proficiency with retail POS systems is expected.

• Custom Framing Equipment:

  • Mat Cutter: For precise cutting of mats to fit artwork.
  • Framing Saws/Cutters: For cutting frame mouldings to size.
  • Assembly Tools: For joining frames, inserting artwork, and securing backing.
  • Glass Cutter: For sizing glass or acrylic glazing.
  • Heat Press (Potentially): For certain sealing or finishing applications.

• Basic Computer Applications: For internal communication, order entry, and potentially accessing training materials.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role supports data collection through accurate transaction processing and inventory management. Understanding how their actions impact sales figures and inventory accuracy is beneficial. CRM & Automation:

• Elevated ABC Deliver: This is a key methodology for customer relationship building and consultative selling, acting as a form of structured CRM interaction.

• Omni-channel Systems: Familiarity with systems supporting Buy Online, Pick Up In Store (BOPIS) and other online order fulfillment processes.

📝 Enhancement Note: The technology stack is primarily focused on operational tools essential for retail sales and production. The emphasis is on practical, hands-on equipment and standard retail software.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Embraces the company's mission to "fuel the joy of creativity," encouraging a positive and inspiring work environment.

• Customer Focus: Prioritizes exceptional customer service, building relationships, and providing solutions that meet customer needs and expectations.

• Quality & Craftsmanship: Upholds high standards in custom framing production, ensuring attention to detail and timely delivery.

• Teamwork & Collaboration: Fosters a supportive atmosphere where associates work together to achieve store goals and provide a seamless customer experience.

• Integrity & Accountability: Adheres to company policies, safety procedures, and ethical standards in all aspects of the job.

Collaboration Style:

• Proactive Communication: Encourages open and clear communication between team members regarding customer needs, task prioritization, and operational issues.

• Mutual Support: Associates are expected to assist each other, particularly during busy periods or when complex tasks arise, ensuring smooth store operations.

• Feedback Culture: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Shared Responsibility: A collective approach to maintaining store appearance, inventory levels, and achieving sales targets.

📝 Enhancement Note: The company culture emphasizes creativity and customer satisfaction, balanced with operational discipline. The collaborative style is essential for managing the diverse tasks within a retail store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete intricate framing orders while simultaneously providing attentive service to walk-in customers and phone inquiries.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, artistic tastes, and budget constraints for custom framing projects.

• Physical Demands: Sustaining energy and focus throughout shifts that involve prolonged standing, lifting, and repetitive tasks.

• Meeting Sales Targets: Consistently contributing to store sales goals through effective consultative selling and upselling of framing services.

• Adapting to Retail Pace: Thriving in a fast-paced retail environment with varying customer traffic and operational demands.

Learning & Development Opportunities:

• Framing Mastery: Deepen expertise in custom framing techniques, material knowledge, and design principles.

• Sales & Customer Service Enhancement: Develop advanced consultative selling skills and sophisticated customer relationship management techniques.

• Retail Operations Exposure: Gain practical experience in inventory management, visual merchandising, and Omni-channel fulfillment.

• Career Pathing: Potential for growth into lead positions, supervisory roles, or specialized areas within Michaels, supported by company training and tuition assistance programs.

📝 Enhancement Note: This role offers tangible skills development in a hands-on craft and customer-facing capacity. The challenges are typical of specialized retail roles, and the growth opportunities are geared towards advancement within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. What was the situation, what did you do, and what was the outcome?" (Focus on demonstrating empathy, problem-solving, and customer focus).

• Sales Approach: "How would you approach a customer who is unsure about how to frame their artwork?" (Prepare to discuss consultative selling, asking open-ended questions, and presenting options based on the "Elevated ABC Deliver" framework).

• Operational Procedures: "What steps would you take to ensure a custom framing order is completed accurately and on time?" (Highlight attention to detail, process adherence, and time management).

• Teamwork: "Tell me about a time you had to collaborate with a team member to achieve a goal." (Showcase communication, support, and shared responsibility).

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in this framing role?" (Connect your passion for creativity, customer service, or crafting to the company's mission).

• Alignment with Values: "How do you embody Michaels' values of creativity and customer focus in your work?" (Provide specific examples).

• Understanding of Role: "What do you believe are the most important aspects of being a successful Framer at Michaels?" (Demonstrate understanding of both production and customer-facing duties).

Portfolio Presentation Strategy:

• Verbal Examples: Since no formal portfolio is required, be ready to verbally present concise, impactful examples of your past experiences.

• STAR Method: Structure your examples using the STAR method (Situation, Task, Action, Result) to provide clear, compelling narratives.

• Quantify Impact: Use data and metrics where possible to demonstrate the positive outcomes of your actions (e.g., sales increases, customer satisfaction improvements).

• Focus on Key Competencies: Tailor your examples to highlight skills relevant to the job description: customer service, sales, attention to detail, operational adherence, and teamwork.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions, emphasizing practical examples that align with the core responsibilities and company values. Demonstrating an understanding of consultative selling and operational diligence will be key.

📌 Application Steps

To apply for this Part-time Framer position:

• Submit Your Application: Complete the online application form thoroughly via the provided Workday link.

• Tailor Your Resume: Highlight any experience in retail, customer service, sales, or hands-on craftwork. Use keywords from the job description such as "customer service," "sales," "custom framing," "measuring skills," and "operational procedures."

• Prepare Concrete Examples: Think of specific instances from previous roles or experiences that demonstrate your ability to build customer relationships, provide excellent service, handle transactions accurately, and follow procedures meticulously.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to potential interview questions, focusing on the STAR method for behavioral questions and clearly articulating your approach to the role's responsibilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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