Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Frederick, MD (5541 Urbana Pike)

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 05, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions to build strong customer relationships and drive sales within the retail environment.

• Maintain operational standards for store presentation, including merchandising and stock replenishment to enhance the customer shopping experience.

• Safely and efficiently operate framing equipment, including glass cutters and heat presses, adhering to all Standard Operating Procedures (SOPs).

• Provide exceptional customer service by assisting shoppers, processing transactions accurately, and supporting omni-channel fulfillment.

📝 Enhancement Note: While the title is "Framer," the responsibilities extend significantly into retail operations, customer service, and sales. The role requires a blend of technical framing skills and general retail proficiency, positioned as an entry-level opportunity with growth potential within the retail sector.

📈 Primary Responsibilities

• Customer Engagement & Sales: Build and nurture customer relationships by understanding their needs and proposing tailored custom framing solutions, directly contributing to sales and production targets using Elevated ABC Deliver methodology.

• Framing Production: Complete custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Store Merchandising & Inventory: Maintain the ready-made frame department, SISO (Sales In, Stock Out) areas, and Directed Replenishment zones to ensure visual appeal and product availability.

• Customer Service Excellence: Deliver friendly and helpful customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Operational Adherence: Follow all Standard Operating Procedures (SOPs) and Company programs related to sales, production, safety, shrink prevention, and cash handling.

• Team Collaboration: Participate actively in truck un-loads and stocking processes, adhering to established standards and timelines.

• Transaction Processing: Operate the cash register accurately and execute all cash handling procedures to company standards.

• Omni-Channel Support: Assist with and execute omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

• Workplace Conduct: Interact positively and respectfully with colleagues and customers, promoting organizational values and serving as a role model.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom framing and broad retail operational duties. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be aware of. "SISO" and "Directed Replenishment" are specific inventory management terms relevant to retail operations.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred, but not explicitly required for entry-level candidates. Emphasis is placed on practical skills.

Experience:

• Required: Basic computer skills and basic measuring skills. Ability to operate framing equipment and a glass cutter.

• Preferred: Previous retail experience. Experience selling products and/or services to customers.

Required Skills:

• Custom Framing Execution: Proficiency in operating framing equipment and glass cutters to produce quality framed items.

• Customer Service: Ability to engage customers, understand their needs, and provide solutions in a friendly and helpful manner.

• Sales Acumen: Aptitude for selling products and services, potentially through a structured sales approach like Elevated ABC Deliver.

• Basic Measurement & Computation: Accurate measuring skills are critical for framing accuracy.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Merchandising Standards: Understanding of how to maintain visually appealing and well-stocked retail displays.

• Adherence to SOPs: Ability to follow established procedures for operations, safety, and compliance.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, especially in art, craft, or home decor.

• Advanced Framing Techniques: Familiarity with various framing techniques, materials, and design principles.

• Inventory Management: Experience with stock replenishment and maintaining inventory accuracy.

• Point-of-Sale (POS) Systems: Experience with various retail POS systems.

• Omni-Channel Operations: Understanding of how to support online order fulfillment and in-store pickup processes.

📝 Enhancement Note: The requirement for "basic measuring skills" and the ability to operate specific equipment like a "glass cutter" are crucial technical proficiencies. The preferred skills point towards candidates who can hit the ground running with sales and retail operations experience, suggesting a preference for those who can quickly adapt to the sales methodologies and merchandising expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Samples: Showcase examples of completed framing projects, demonstrating quality of work, attention to detail, and variety of styles.

• Sales Performance Metrics: If available, provide examples of personal sales achievements or contributions to team sales goals, illustrating sales effectiveness.

• Customer Service Case Studies: Briefly describe scenarios where exceptional customer service led to a positive outcome or a successful framing sale.

• Process Documentation Examples: (Optional, for demonstrating understanding) Illustrate simple process flows for tasks like order taking or inventory checking, showing an understanding of operational efficiency.

Process Documentation:

• Order Fulfillment Workflow: Candidates should be prepared to discuss their understanding of a typical framing order process, from initial customer consultation to final product delivery.

• Inventory Management Practices: Demonstrate awareness of how to maintain stock levels, organize merchandise, and contribute to replenishment processes.

• Customer Interaction Protocols: Be ready to explain how they would handle customer inquiries, consultations, and transaction processing according to company standards.

📝 Enhancement Note: For an entry-level role, a formal portfolio might not be strictly required, but candidates can significantly strengthen their application by preparing examples of their work (if any framing experience) and articulating their understanding of customer service and sales processes. Demonstrating an ability to follow established workflows is key.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings: (Likely available, though not explicitly detailed in the provided text, common for retail roles).

• Other Perks: Potential for other benefits as detailed on mikbenefits.com.

Working Hours: Part-time schedule, with potential for nights, weekends, and early mornings. The total hours per week are not specified but are characteristic of part-time retail employment.

📝 Enhancement Note: The salary range falls within the typical hourly rates for part-time retail associates in the US, especially considering cost of living in many areas and the specific skills required for a framer. The benefits package is robust for a part-time role, with a strong emphasis on health and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America.

Company Size: Over 1,300 stores across the US and Canada, plus online presence. This indicates a large, established retail organization with significant operational infrastructure.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-defined corporate structure.

Team Structure:

• Store-Level Operations: This role is part of a store-based team. The immediate team likely includes a Store Manager, Assistant Store Manager(s), and fellow Team Members (Sales Associates, Framers, etc.).

• Reporting: Reports directly to store management (e.g., Store Manager or a designated department lead).

• Cross-functional Collaboration: Works closely with other store associates to ensure overall store operations run smoothly, including supporting sales, inventory, and customer service across departments.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing memorable solutions, aligning with the company's purpose of "fueling the joy of creativity and celebration."

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is a core aspect of maintaining consistency and compliance across all stores.

• Sales & Service Integration: The role integrates direct sales responsibilities with customer service and operational tasks.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The culture is likely fast-paced, customer-focused, and emphasizes teamwork within a structured retail environment. The large store footprint means standardization is key, hence the emphasis on SOPs. The company's mission around creativity and celebration influences the customer interaction style.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior-level position within the retail operations and specialized framing domain. It serves as a foundational role for individuals interested in retail, customer service, and craft/art-related fields.

Reporting Structure: Typically reports to a Store Manager or Assistant Manager, with direct supervision and guidance on daily tasks and performance.

Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Contributes to the overall store operational efficiency and customer experience by maintaining merchandising standards and supporting inventory processes.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, becoming a go-to specialist for complex projects.

• Retail Advancement: Potential to move into senior associate roles, department lead positions, or assistant management within Michaels stores.

• Cross-Training: Opportunities to gain experience in other store departments, broadening retail operational knowledge.

• Leadership Development: For high performers, there may be pathways to leadership training and development programs within the company.

📝 Enhancement Note: This role is a stepping stone. For ambitious individuals, focusing on mastering framing skills, excelling in sales, and demonstrating strong operational capabilities can open doors to further career progression within Michaels' extensive retail network.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing area within the store.

Office Location(s): Frederick, MD (5541 Urbana Pike). The work is performed in a physical store accessible to the public.

Workspace Context:

• Customer Interaction Zone: The sales floor requires constant engagement with customers, requiring a friendly and approachable demeanor.

• Framing Production Area: This area involves specialized equipment (glass cutter, heat press) and materials, requiring attention to detail and safety protocols. It may have specific climate control or ventilation considerations.

• Stock Room/Receiving: May involve some work in non-climate-controlled areas during truck un-loads and stocking.

• Collaborative Environment: Works alongside other store team members, requiring effective communication and teamwork.

Work Schedule: Flexible part-time hours, including potential for nights, weekends, and early mornings, as is standard in the retail industry. This schedule requires adaptability.

📝 Enhancement Note: The work environment is dynamic, combining direct customer interaction with hands-on production tasks. Candidates should be comfortable with the physical demands and the varied nature of a retail setting, including potential exposure to different climate conditions in non-public areas.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and retail interest.

• In-Person Interview: Typically involves an interview with store management (Store Manager or Assistant Manager). This will assess customer service skills, attitude, and basic understanding of the role.

• Skills Assessment: May include a brief practical demonstration or discussion around measuring skills, operating simple tools, or handling customer scenarios.

• Cultural Fit: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

• Offer & Onboarding: If successful, an offer will be extended, followed by onboarding and training.

Portfolio Review Tips:

• Framing Experience: If you have prior framing experience, bring photos or actual examples of your work. Highlight the complexity, materials used, and problem-solving involved.

• Customer Service Scenarios: Be prepared to describe how you've handled challenging customer situations or gone above and beyond to ensure customer satisfaction. Use the STAR method (Situation, Task, Action, Result).

• Sales Approach: Talk about how you approach sales – focus on understanding customer needs and offering solutions rather than just transactional selling.

• Enthusiasm for Crafts/Art: Express genuine interest in the creative aspect of Michaels and custom framing.

Challenge Preparation:

• Customer Interaction Role-Play: Be ready for a scenario where you must assist a customer with a framing inquiry, demonstrating product knowledge and salesmanship.

• Problem-Solving: Prepare to discuss how you would handle a situation where a customer is unhappy with a framing order or if there's a delay in production.

• Operational Awareness: Be prepared to discuss your understanding of retail operations, such as merchandising, inventory management, and cash handling.

📝 Enhancement Note: The interview process is likely hands-on and practical, given the nature of the role. Emphasis will be placed on attitude, customer service skills, and a willingness to learn the technical aspects of framing and retail operations. Demonstrating a proactive approach to learning and problem-solving will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specifically, a glass cutter and potentially a heat press, along with various framing tools (e.g., mat cutters, saws, staple guns, mounting equipment).

• Measuring Tools: Tape measures, rulers, and other precision measuring devices.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially inventory lookups.

• Computer/Tablet: For basic computer tasks, accessing training modules, and potentially using internal systems for order management or inventory.

Analytics & Reporting:

• Sales Data: While not directly managing analytics, the role contributes to sales data collected through the POS system. Understanding basic sales metrics (e.g., units sold, average transaction value) is beneficial.

• Inventory Systems: May involve using basic inventory lookup tools or participating in cycle counts and stock checks.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interactions, focusing on building relationships and personalizing solutions.

• Omni-Channel Platforms: Used to manage and fulfill online orders that are picked up or completed in-store.

📝 Enhancement Note: Proficiency with specialized framing tools is essential. Familiarity with standard retail POS systems and a basic understanding of CRM principles for customer engagement will be advantageous. The role involves using technology to facilitate sales and operational tasks.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value, encouraging employees to embrace and share the joy of creating and celebrating.

• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable experience through excellent service and tailored solutions.

• Integrity & Respect: Maintaining ethical conduct, fostering a positive and inclusive environment for all team members and customers.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support one another.

• Efficiency & Quality: Striving for high-quality outcomes in framing production and operational tasks, while adhering to established procedures.

Collaboration Style:

• Supportive Retail Environment: Team members are expected to assist each other across departments to ensure smooth store operations and excellent customer service.

• Process-Oriented: Collaboration often involves following standardized procedures and communicating effectively to ensure tasks are completed correctly and on time.

• Knowledge Sharing: Encouragement to share knowledge about products, framing techniques, and customer service best practices.

📝 Enhancement Note: The culture is likely upbeat and centered around creativity and customer satisfaction. Team members are expected to be adaptable, collaborative, and committed to upholding company standards in both their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Tasks: Juggling customer service, sales consultations, framing production, and general store duties simultaneously.

• Meeting Sales Targets: Pressure to achieve personal and store sales goals, particularly for custom framing services.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and potentially working with sharp tools and equipment.

• Learning Curve: Mastering framing techniques, operating equipment safely, and understanding the breadth of custom framing options can take time.

Learning & Development Opportunities:

• Framing Skill Development: Continuous learning in custom framing techniques, design principles, and material knowledge.

• Sales Training: Opportunities to hone sales skills through company-provided training and practical experience.

• Retail Operations Knowledge: Gaining experience in various aspects of retail, from inventory management to visual merchandising.

• Customer Service Excellence: Developing advanced customer service and conflict resolution skills.

📝 Enhancement Note: The role offers a practical learning experience in a specialized trade within a large retail framework. Overcoming the initial challenges can lead to significant personal and professional growth within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Assesses customer service and problem-solving).

• "How would you approach selling a custom framing solution to a customer who might be hesitant about the cost?" (Assesses sales approach and value proposition articulation).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Assesses motivation and cultural alignment).

• "How do you stay organized when managing multiple tasks and priorities?" (Assesses time management and operational efficiency).

Portfolio Presentation Strategy:

• Showcase Versatility: If you have framing examples, highlight different types of projects and the skills used for each.

• Quantify Achievements: If discussing sales or customer service successes, use numbers or specific outcomes whenever possible (e.g., "Increased framing sales in my department by X%").

• Articulate Process: Be ready to walk through your process for taking a framing order, from consultation to completion, emphasizing accuracy and customer focus.

• Demonstrate Enthusiasm: Convey your passion for art, crafts, and helping customers bring their creative visions to life.

📝 Enhancement Note: Prepare to discuss both your technical framing abilities (if any) and your customer service/sales aptitude. Demonstrating an understanding of the company's mission and values will be crucial. Be ready for practical scenarios and to articulate your thought process clearly.

📌 Application Steps

To apply for this Part-Time Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in custom framing, art, retail sales, customer service, or merchandising. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "SOPs."

• Portfolio Preparation: If you have prior framing work, prepare photos or examples to showcase your skills. For customer service or sales experience, prepare specific examples using the STAR method.

• Interview Practice: Rehearse answers to common interview questions related to customer service, sales, problem-solving, and teamwork. Practice articulating your understanding of the framing process and Michaels' values.

• Company Research: Familiarize yourself with Michaels' product offerings, company mission, and values. Understand the importance of custom framing as a key service within their retail strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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