Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Coeur D'Alene, Idaho, United States

Job Type: Part Time

Category: Retail Operations / Art & Design Services

Date Posted: July 31, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically through custom framing solutions.

• It involves direct customer interaction, sales, and the creation of visually appealing products.

• Key responsibilities include managing sales transactions, maintaining store presentation, and supporting operational efficiency.

• The position requires hands-on work with framing equipment and materials, emphasizing quality and timeliness in order fulfillment.

📝 Enhancement Note: While this role is not a traditional Revenue Operations or Sales Operations role, it heavily involves customer-facing sales and operational execution within a retail context. The "Revenue Operations" aspect comes from driving sales and ensuring efficient store operations that contribute directly to revenue. The "Sales Operations" aspect is present in managing the sales process for custom framing, from consultation to order completion.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and providing tailored custom framing solutions.
  • Utilize sales techniques and product knowledge to upsell and cross-sell framing products and services.
  • Achieve sales and production targets through effective customer interaction and service.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.
  • Ensure adherence to Standard Operating Procedures (SOPs) for all framing processes.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised and stocked.
  • Assist with inventory management tasks, including truck unloads, stocking, and directed replenishment.
  • Ensure a safe, clean, and clutter-free store environment for both customers and team members.

• Customer Service & Transactional Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register, execute cash handling procedures to company standards, and support Omni-channel processes (e.g., buy online, pick up in-store).

• Teamwork & Compliance:

  • Collaborate with team members to support store goals and maintain operational standards.

  • Adhere to all company policies, programs, and safety regulations.

  • Participate in team activities such as truck unloads and stocking to ensure efficient store operations.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, operational execution, and customer service within a specialized retail function (custom framing). The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on relationship building and solution selling, directly impacting revenue generation.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions.

• While no specific degree is mandated, an understanding of design principles or art appreciation can be beneficial for custom framing. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to learn and apply new skills related to product knowledge and operational procedures. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and basic computer applications.

• Measuring Skills: Accurate measurement capabilities for custom framing projects.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, meeting sales targets.

• Operational Execution: Ability to follow Standard Operating Procedures (SOPs) and company programs.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

• Attention to Detail: Critical for precise custom framing and maintaining store standards.

• Teamwork & Collaboration: Ability to work effectively with colleagues to achieve common goals.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting.

• Sales Experience: Proven track record of selling products or services, ideally in a consultative manner.

• Framing or Art Knowledge: Familiarity with framing techniques, materials, or art presentation.

• Visual Merchandising: Experience in arranging and presenting products to enhance sales appeal.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level role, making the "Required Skills" more foundational. The preferred skills indicate areas where candidates can stand out and potentially accelerate their development within the company's framing specialization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: While a formal portfolio isn't explicitly required, be prepared to discuss instances where you successfully built customer relationships and provided solutions.

• Sales Achievement Documentation: Quantifiable examples of sales performance or contributions to team sales goals.

• Operational Process Adherence: Anecdotal evidence of following procedures, maintaining standards, and contributing to a safe and organized work environment.

• Problem-Solving Scenarios: Examples of how you have handled customer inquiries or operational challenges effectively.

Process Documentation:

• Candidates are expected to learn and adhere to Michaels' Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Demonstrated ability to follow established workflows for custom framing order processing, from consultation to completion.

• Understanding of how to document customer interactions and sales in the POS system.

📝 Enhancement Note: For an entry-level retail role like this, a formal "portfolio" is less common. The emphasis will be on demonstrating learned skills and adherence to established processes during the interview and training phases. Candidates should be ready to articulate their experiences in relation to the job responsibilities.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level position, the hourly wage is likely to be competitive within the Coeur d'Alene, Idaho retail market. Based on industry benchmarks for similar roles, the estimated range is between $13.00 - $17.00 per hour.

• Actual compensation will depend on experience, skills, and local market conditions. Benefits:

• Employee Discounts: Significant discounts on Michaels products.

• Part-Time Benefits:

  • 401(k) with employer match (eligibility requirements may apply).

  • Employee Assistance Program (EAP) for confidential support.

• Access to Telemedicine services.

• Tuition assistance programs.

• Adoption assistance.

• Various voluntary insurance options.

• Potential for Full-Time Benefits: While this is a part-time role, consistent performance and opportunities may arise for full-time positions with access to a broader benefits package including:

  • Medical, Dental, and Vision coverage.

  • Flexible Spending Accounts (FSAs).

  • Commuter benefits. Working Hours:

• Part-time schedule, likely requiring availability for nights, weekends, and early mornings, including peak retail periods.

• Total weekly hours may vary but are generally less than 30-35 hours per week.

📝 Enhancement Note: The salary range is an estimate based on general retail part-time positions in Idaho. The benefits listed are comprehensive for a retail organization, with specific eligibility criteria for certain programs. The emphasis on "part-time" is key, impacting the scope of benefits and expected working hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores across North America).

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The framing team is typically part of the larger store staff, working under a Store Manager and potentially Assistant Managers or Department Specialists.

• Collaboration is essential, with framers working alongside sales associates, cashiers, and other operational staff.

• Reporting lines are generally direct within the store hierarchy. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for quality, safety, and efficiency.

• Sales-Driven Environment: Focus on achieving sales targets and contributing to store revenue.

• Team-Oriented Operations: Shared responsibility for store upkeep, merchandising, and customer service.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates on a large scale, meaning standardized processes and a strong emphasis on customer experience and sales are critical. The culture likely balances a creative and artistic aspect with the rigorous demands of retail operations and sales targets.

📈 Career & Growth Analysis

Operations Career Level: Entry Level (Part-Time Associate)

• This role is foundational, providing experience in retail sales, customer service, and specialized craft services (framing). It's an opportunity to learn operational basics and customer engagement strategies. Reporting Structure:

• Reports directly to store management (e.g., Store Manager, Assistant Manager, or Framing Specialist/Manager if applicable).

• Works collaboratively with other store associates. Operations Impact:

• Directly impacts store revenue through custom framing sales and general store sales.

• Contributes to customer satisfaction and loyalty, which are key drivers of repeat business and positive word-of-mouth.

• Maintains store presentation and operational efficiency, supporting the overall customer shopping experience. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement within Store: Potential to move into roles like Sales Associate, Key Holder, Assistant Manager, or Manager within Michaels retail stores.

• Specialization: Develop expertise in custom framing, potentially leading to lead framer or specialized design roles.

• Cross-Functional Exposure: Gain experience in various store operations, including merchandising, inventory, and customer service.

📝 Enhancement Note: For an entry-level part-time role, growth is typically within the retail store structure. The framing specialization offers a unique path for skill development that can differentiate candidates for future opportunities.

🌐 Work Environment

Office Type: Public Retail Store Setting

• The primary workspace is the retail floor and the dedicated frame shop area within a Michaels store. Office Location(s):

• Coeur D'Alene, ID - 225 W Canfield Ave Ste B.

• The store environment is customer-facing, climate-controlled, with potential for less climate-controlled stock rooms. Workspace Context:

• Collaborative Environment: Work closely with a team of retail associates.

• Tools & Technology: Access to POS systems, framing equipment (mat cutters, saws, presses), glass cutters, and potentially basic computer systems for order management.

• Interaction Opportunities: Frequent interaction with customers and team members, requiring strong communication and interpersonal skills.

Work Schedule:

• Flexible scheduling, typical for part-time retail roles. Requires availability for nights, weekends, and early mornings. This flexibility allows for the execution of operational tasks that may occur outside peak customer hours.

📝 Enhancement Note: The work environment is dynamic and customer-focused. The frame shop itself is a specialized workspace requiring technical skill and attention to detail, distinct from the general retail floor.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief phone screen.

• In-Person Interview: Typically with the Store Manager or a designated leader. This may involve:

  • Behavioral questions to assess customer service, teamwork, and problem-solving skills.
  • Situational questions related to handling customer requests or operational challenges.
  • A discussion about your interest in custom framing and retail sales.
  • A brief overview of the role's physical requirements and work environment.

• Skills Assessment (Informal): May involve observing your interaction or discussing your ability to learn new technical skills like operating framing equipment.

• Final Offer: Based on interview performance and fit.

Portfolio Review Tips:

• While no formal portfolio is required, be prepared to discuss relevant experiences:
  • Customer Service Successes: Share specific examples of how you've delighted customers or resolved issues.
  • Sales Contributions: If you have sales experience, highlight achievements and how you approached selling.
  • Problem-Solving: Describe a time you encountered a challenge and how you addressed it.
  • Technical Aptitude: Discuss any experience you have with tools, equipment, or hands-on tasks.
  • Artistic Interest: Express your interest in art, design, and the creative process.

Challenge Preparation:

• Scenario-Based Questions: Be ready for hypothetical situations: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer browsing the frame selection?"

• Demonstrate Enthusiasm: Show genuine interest in Michaels, its products, and the art of custom framing.

• Highlight Key Skills: Emphasize your customer service, sales potential, attention to detail, and willingness to learn.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, customer service orientation, and the potential to learn the technical aspects of framing. Being able to articulate past experiences relevant to these areas will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales, managing transactions, and potentially customer order entry.

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Frame saws
  • Mounting presses / Heat presses
  • Glass cutters
  • Various hand tools for assembly

• Measuring Tools: Tape measures, rulers, calipers.

Analytics & Reporting:

• Basic reporting capabilities integrated into the POS system for sales tracking.

• Store-level performance metrics related to sales, production, and customer satisfaction. CRM & Automation:

• Customer relationship management might be basic, primarily through the POS system to track purchase history.

• No complex CRM or automation tools are expected for this role; processes are standardized and SOP-driven.

📝 Enhancement Note: Proficiency in operating specialized framing equipment and a POS system is essential. While not complex, understanding how these tools contribute to the sales and production process is important.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions.

• Creativity & Inspiration: Fostering an environment that celebrates and supports creative expression.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Efficiency & Productivity: Adhering to processes that ensure timely order fulfillment and store operations.

Collaboration Style:

• Cross-Functional Integration: Framers work closely with sales associates to consult with customers and with management for operational oversight.

• Process Review: Adherence to established workflows and SOPs is key. Feedback on process improvements may be welcomed.

• Knowledge Sharing: Sharing best practices for customer service, sales techniques, and framing tips among team members.

📝 Enhancement Note: Michaels emphasizes values that blend creativity with operational excellence. Team members are expected to be both customer-centric and efficient, contributing to a positive and productive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations, sales, and timely order fulfillment simultaneously.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and using specialized tools, which can be physically demanding.

• Learning Technical Skills: Mastering the operation of framing equipment and understanding various framing materials and techniques.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing projects.

• Pace of Retail: Adapting to busy periods, seasonal demands, and the general fast-paced nature of retail.

Learning & Development Opportunities:

• Framing Certification: Potential to gain recognized skills and certifications in custom framing.

• Sales Training: Development of consultative sales techniques and customer engagement strategies.

• Product Knowledge: Deepening understanding of art materials, preservation techniques, and design principles.

• Retail Operations: Gaining foundational experience in merchandising, inventory management, and customer service within a large retail organization.

• Career Pathing: Opportunities for advancement into leadership roles within Michaels stores.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside essential retail competencies. Overcoming the physical demands and mastering the technical aspects are key to success and growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." "How would you handle a customer who is unsure about their framing choices?"

• Sales Approach: "How would you approach a customer who is browsing the custom framing section?" "What techniques would you use to sell a premium framing package?"

• Problem-Solving: "Imagine a customer receives their framed artwork and it's not quite right. What steps would you take?"

• Motivation & Fit: "Why are you interested in working at Michaels, specifically in custom framing?" "What do you know about our company values?"

Company & Culture Questions:

• Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand the "joy of creativity" aspect.

• Team Dynamics: Be prepared to discuss how you contribute to a team and handle collaborative tasks.

• Operational Awareness: Show an understanding of the importance of following procedures and maintaining a safe, organized store.

Portfolio Presentation Strategy:

• Focus on Transferable Skills: Highlight customer service, sales, problem-solving, and hands-on experience from previous roles or personal projects.

• Articulate Learning Aptitude: Emphasize your ability and eagerness to learn new technical skills, particularly related to framing equipment and processes.

• Express Passion: Convey genuine interest in art, design, and helping customers create meaningful custom framing solutions.

📝 Enhancement Note: The interview will assess your ability to connect with customers, drive sales, and adhere to operational standards, all within the context of Michaels' creative brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight any customer service, sales, hands-on experience, or creative interests. Use keywords from the job description like "customer service," "sales," "framing," and "attention to detail."

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that demonstrate your skills in customer interaction, problem-solving, teamwork, and sales.

• Research Michaels: Understand their brand, products (especially custom framing), and company values. This will help you articulate your interest and cultural fit.

• Practice Your "Pitch": Be ready to briefly and enthusiastically explain why you're a good fit for the role, focusing on your willingness to learn and your customer-centric approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.