Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Lynchburg, Virginia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-02

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• Responsibilities include building customer relationships, executing sales and production targets for custom framing orders, and maintaining store standards.

• Requires hands-on operation of framing equipment and adherence to Standard Operating Procedures (SOPs) for quality and efficiency.

• Involves general retail duties such as cash handling, merchandising, and supporting inventory management initiatives.

📝 Enhancement Note: While the job title is "Part Time Custom Framer," the core responsibilities extend to general retail operations, customer engagement, and sales, indicating a multifaceted role within the store. The "Elevated ABC Deliver" mentioned suggests a specific customer engagement methodology the company uses.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and offering tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and production results for custom framing services.
  • Assist customers in locating products and provide solutions to meet their creative needs.

• Custom Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment, including glass cutters, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Store-Initiated, Store-Ordered) and Directed Replenishment.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free retail environment for customers and team members.
  • Maintain visually appealing merchandising standards in assigned areas.
  • Participate actively in truck un-loading and stocking processes to meet store standards.

• Transaction & Compliance:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.
  • Support shrink and safety programs to minimize loss and ensure a secure work environment.

• Cross-Functional Support:

  • Assist with Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive team environment.

📝 Enhancement Note: The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach is expected, moving beyond transactional customer service to building rapport and offering expert advice on framing solutions.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred, though not explicitly required.

Experience:

• 0-2 years of experience in a retail environment.

• Experience in custom framing or a related creative/craft field is a plus.

• Previous experience in sales or customer-facing roles is preferred. Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Basic measuring skills with accuracy for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation with excellent interpersonal skills.

• Ability to maintain a clean, organized, and well-merchandised workspace. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented capacity.

• Experience selling products and/or services directly to customers.

• Familiarity with inventory management processes and stock replenishment.

• Basic understanding of visual merchandising principles.

📝 Enhancement Note: The "0-2" experience level suggests that candidates with minimal prior retail or specific framing experience can be considered, with emphasis placed on aptitude, customer service skills, and willingness to learn operational procedures and equipment use.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight relevant past projects or experiences that demonstrate:

  • Attention to Detail: Examples of meticulous work in previous roles or personal projects.
  • Customer-Centric Solutions: Instances where you identified customer needs and provided a tailored solution.
  • Skill Application: Showcase any experience with tools, equipment, or creative processes similar to framing.

• Candidates should be prepared to discuss how they would approach a custom framing consultation and order fulfillment. Process Documentation:

• Adherence to Standard Operating Procedures (SOPs) is a key requirement, indicating a need to follow established workflows for sales, production, and store operations.

• Candidates should demonstrate an understanding of following documented processes for quality control and efficiency.

📝 Enhancement Note: For an entry-level role, the "portfolio" aspect will likely translate to how candidates articulate their skills and experiences during the interview, rather than a formal submission. Highlighting instances of problem-solving, customer interaction, and adherence to guidelines will be crucial.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level retail position, the hourly wage is expected to be competitive within the Lynchburg, Virginia retail market. Based on industry benchmarks for similar roles, this could range from approximately $11.00 to $15.00 per hour.

• Actual compensation will be determined by experience, skills, and adherence to company guidelines. Benefits:

• For Part-Time Team Members:

  • Health Insurance (Medical, Dental, and Vision) - Eligibility and specific plan details may vary for part-time roles.

  • Paid Time Off - Accrual rates and eligibility criteria will apply.

  • Tuition Assistance - Program details and eligibility requirements will be provided.

  • Generous Employee Discounts on Michaels products.

  • Opportunities for professional development and skill enhancement.

  • Potential for advancement within the company. Working Hours:

• This is a part-time position.

• Work hours will include nights, weekends, and potentially early mornings, based on store operational needs and scheduling.

• Specific weekly hours will be discussed during the hiring process.

📝 Enhancement Note: The provided benefits list is extensive. For part-time roles, eligibility for health insurance and PTO can vary significantly. Candidates should clarify the specifics of these benefits during the interview process. The mention of "40" for ai_working_hours in the input data seems to contradict the "PART_TIME" employment type and should be treated as an indicator of full-time capacity if needed, rather than the expected hours for this specific role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 1,300 stores across North America). The Michaels Companies, Inc. is a significant player in the arts and crafts retail sector.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of the in-store retail team, reporting to store management (potentially a Framing Department Manager or Store Manager).

• Close collaboration with fellow sales associates, cashiers, and potentially stock associates is expected.

• Cross-functional interaction will involve supporting various store functions and assisting customers across different departments. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions through consultative selling ("Elevated ABC Deliver").

• Process Adherence: Strong focus on Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• Teamwork & Support: Encouragement of positive interaction, respect, and mutual support among team members.

• Operational Efficiency: Focus on maintaining store standards, efficient task completion (e.g., stocking, production), and supporting company programs (shrink, safety).

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in creativity and celebration. The culture likely emphasizes a passion for arts and crafts, customer inspiration, and a supportive, team-oriented retail environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This position serves as a foundational role within the retail operations of Michaels, focusing on specific departmental responsibilities (framing) and general store duties.

Reporting Structure: Typically reports to a Department Lead, Assistant Manager, or Store Manager. Direct interaction with customers and peers is high.

Operations Impact: Directly influences customer satisfaction through framing expertise and service, contributes to store sales targets, and impacts the overall store presentation and operational efficiency.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, sales consultation, and retail POS systems.

• Advancement within Retail: Potential to move into roles like Senior Custom Framer, Department Lead, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of gaining experience in other store departments.

• Industry Exposure: Understanding of the arts, crafts, and custom framing market.

📝 Enhancement Note: For an entry-level role, the primary growth path is typically within the retail store hierarchy. Demonstrating strong performance in customer service, sales, and operational tasks can lead to increased responsibilities and potential promotions.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse customer base.

Office Location(s): 4026 G Wards Rd, Lynchburg, VA.

Workspace Context:

• The primary workspace includes the retail sales floor, the custom framing department (which contains specialized equipment like glass cutters and potentially a heat press), and stockroom areas.

• Climate-controlled public areas are standard; some stock rooms may not be.

• Requires standing for extended periods and the ability to move throughout the store.

• Lifting heavy boxes and frames, and accessing high shelves may be necessary.

• A collaborative atmosphere is fostered, requiring positive interaction with team members and customers. Work Schedule:

• Part-time schedule, including evenings, weekends, and potentially early mornings.

• Flexibility in scheduling is often a requirement for retail roles to cover operational needs.

📝 Enhancement Note: The work environment requires physical stamina and the ability to handle various tasks in a fast-paced retail setting. The framing shop itself is a specialized area within the store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to gauge basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the store manager or department lead.

  • Behavioral Questions: Expect questions about customer service scenarios, handling difficult customers, teamwork, and problem-solving.
  • Situational Questions: Questions like, "How would you approach a customer needing custom framing for a valuable piece of art?" or "How would you handle a customer unhappy with a framing order?"
  • Skills Assessment: Discussion of your experience with measuring, equipment operation, and computer basics.
  • Cultural Fit: Assessment of your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Demonstration (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would use framing equipment.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss relevant experiences:
  • Customer Service Successes: Share specific examples of how you went above and beyond for customers.
  • Problem-Solving Examples: Describe a time you faced a challenge (e.g., a difficult customer, a production issue) and how you resolved it.
  • Creative Aptitude: If you have personal craft or art projects, be ready to discuss them and your approach to detail and execution.
  • Equipment Familiarity: If you have experience with tools or machinery, be prepared to explain your comfort level and safety awareness.

Challenge Preparation:

• Be ready to discuss how you would handle a busy period in the framing department, manage multiple customer requests simultaneously, or ensure quality control on framing orders.

• Think about how you would communicate the value of custom framing to a customer.

📝 Enhancement Note: For this entry-level role, the interview will likely focus on assessing soft skills, customer service aptitude, and teachability rather than extensive prior experience. Polished communication and a positive attitude are key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: Essential for precise glass cutting for frames.
  • Framing Mats Cutter: Equipment for cutting custom-fit mats.
  • Mat Board/Frame Stock: Various materials for creating frames and mats.
  • Assembly Tools: Staplers, glues, fasteners, and hardware for frame construction.
  • Heat Press (Potential): May be used for certain mounting or sealing processes.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially tracking orders.

• Basic Computer Skills: For potential access to internal systems, training modules, or communication tools.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding how sales figures and production metrics contribute to store performance is beneficial. CRM & Automation:

• The "Elevated ABC Deliver" methodology may involve elements of customer relationship management, likely integrated within the POS system or a separate internal tool for tracking customer preferences and interactions.

📝 Enhancement Note: Proficiency with specific framing machinery is a core requirement. Basic computer literacy is assumed for modern retail environments. The custom framing tools are specialized and will require hands-on training.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through service and creative solutions.

• Creativity & Inspiration: Fostering an environment that celebrates and supports artistic expression and crafting.

• Teamwork & Respect: Valuing collaboration, positive interactions, and mutual support among all team members.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing and well-executed projects.

• Integrity & Accountability: Adhering to company policies, safety standards, and ethical practices.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist in various store functions and support colleagues across departments.

• Open Communication: Encouraging clear and respectful communication to resolve issues and share information.

• Shared Responsibility: Contributing to a positive work environment and the overall success of the store.

📝 Enhancement Note: Michaels emphasizes a culture that blends retail operations with a passion for creativity, aiming to inspire customers and team members alike.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, custom framing production, sales, and general store duties simultaneously.

• Customer Expectations: Managing diverse customer needs and expectations, especially for high-value or sentimental items.

• Pace of Retail: Adapting to busy periods, seasonal demands, and the fast-paced nature of a retail environment.

• Learning Specialized Skills: Mastering the operation of framing equipment and techniques to ensure quality and efficiency.

• Physical Demands: Handling the physical requirements of the job, including standing for long periods and lifting heavy items.

Learning & Development Opportunities:

• Framing Expertise: Intensive training on custom framing techniques, materials, and equipment operation.

• Sales & Customer Service Skills: Development of consultative selling techniques and superior customer engagement strategies.

• Retail Operations Knowledge: Gaining a comprehensive understanding of retail store management, merchandising, and inventory control.

• Potential for Advancement: Clear pathways for career progression within the Michaels retail network.

📝 Enhancement Note: This role offers a solid entry point into both retail operations and the specialized craft of custom framing, providing a blend of practical skills and customer-facing experience.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your understanding of "customer service" in a retail context and how you would apply it to custom framing.

• How would you handle a situation where a customer is undecided between several framing options?

• Describe your experience, if any, with measuring, cutting, or assembling materials.

• What are your thoughts on the importance of a clean and organized workspace in a retail environment?

• How do you manage your time when you have multiple tasks to complete? Company & Culture Questions:

• Why are you interested in working for Michaels, and specifically in a custom framing role?

• What does creativity mean to you, and how would you contribute to Michaels' mission of fueling the joy of creativity?

• How do you approach working as part of a team?

• What do you know about Michaels' products or services? Portfolio Presentation Strategy:

• While no formal portfolio is needed, have specific examples ready:

  • Customer Interaction: A time you helped a customer find the perfect solution.
  • Detail-Oriented Work: An instance where your attention to detail made a difference.
  • Problem-Solving: A challenge you overcame in a previous role.
  • Learning New Skills: How you approach learning new tools or processes.

📝 Enhancement Note: Focus on demonstrating enthusiasm for creativity, a strong customer service ethic, reliability, and a willingness to learn specialized skills. Highlight any experience that shows precision, problem-solving, or customer interaction.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, retail, or hands-on experience. Emphasize skills like measuring, attention to detail, and problem-solving.

• Interview Preparation: Practice answering behavioral and situational questions. Prepare specific examples from your past experiences that showcase your customer service skills, reliability, and ability to learn.

• Company Research: Review the Michaels website to understand their brand, values, and product offerings, particularly in custom framing. Be ready to articulate why you are a good fit for their creative and customer-focused culture.

• Prepare Questions: Have thoughtful questions ready to ask the interviewer about the role, team, and training process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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