OneERP Process & Design Director

📍 Job Overview

Job Title: OneERP Process & Design Director

Company: Frasers Property

Location: Singapore

Job Type: Full-time Contract

Category: Enterprise Resource Planning (ERP) Operations / Digital Transformation

Date Posted: September 9, 2026

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Lead enterprise-wide digital transformation initiatives focused on SAP S/4HANA and Yardi, driving the definition and evolution of the Target Operating Model (TOM).

• Champion business process standardization and optimization across all business units, ensuring alignment with industry-leading practices and maximizing native SAP capabilities.

• Co-lead the strategic roadmap for system integration and data migration/cleansing, ensuring seamless connectivity and data integrity for the OneERP program.

• Establish and manage a robust governance framework for system customization, minimizing technical debt and ensuring strategic alignment of all modifications.

• Act as a key architectural advisor, partnering with Solution Architects to ensure the long-term sustainability, scalability, and simplification of the ERP landscape.

📝 Enhancement Note: This role is positioned as a senior leadership function within a significant digital transformation program, specifically focused on the core ERP system. The emphasis on SAP S/4HANA, Yardi, Target Operating Model (TOM), and process standardization strongly indicates a Revenue Operations or broader GTM Operations focus, as these systems and processes directly impact how a company manages its revenue streams, customer interactions, and operational efficiency. The "Director" title and 10+ years of experience suggest a strategic and hands-on leadership role.

📈 Primary Responsibilities

• Define and continuously evolve the Target Operating Model (TOM) for the OneERP program, ensuring it reflects industry-leading practices and supports Frasers Property's strategic objectives.

• Drive the adoption of standardized, efficient, and scalable business processes across all business units, fostering a culture of operational excellence.

• Promote and enforce the use of native SAP S/4HANA functionalities to minimize custom developments, reduce technical debt, and ensure long-term system maintainability.

• Collaborate closely with the S/4HANA Solution Architect and Group Digital & Technology teams to provide strategic direction on SAP S/4HANA architecture, ensuring optimal configuration and integration.

• Co-lead the development and execution of the comprehensive system integration and data migration roadmap for the OneERP program, ensuring seamless integration with existing and future applications.

• Establish and maintain robust protocols and best practices for data quality, mapping, cleansing, and validation throughout the data integration and migration phases.

• Design, implement, and manage a strict governance framework for assessing and approving all system customization requests, ensuring business value and alignment with the TOM.

• Lead a cross-functional review board for customization requests, ensuring all modifications are justified, minimal, and strategically aligned with program goals.

• Monitor integration performance and proactively address any challenges during and post-implementation, ensuring system reliability and efficiency.

• Provide thought leadership and mentorship to internal teams, business unit stakeholders, and external consultants involved in the OneERP program.

• Partner with the Program Director, Process Leads, Global Process Owners, and Business Unit Stakeholders to ensure timely and successful delivery of the OneERP program objectives.

📝 Enhancement Note: The responsibilities highlight a deep dive into process design, system architecture, and data governance, which are critical for any GTM or Revenue Operations function aiming for efficiency and scalability. The emphasis on minimizing customization and maximizing native SAP capabilities is a common strategic goal in modern ERP implementations to reduce long-term costs and increase agility.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field. Master's degree or relevant certifications (e.g., PMP, ITIL, SAP certifications) are highly desirable.

Experience: Minimum of 10 years of progressive experience in Enterprise Resource Planning (ERP) transformation, with a significant focus on large-scale SAP S/4HANA implementations. Proven track record in defining and evolving Target Operating Models (TOMs), driving business process standardization, and providing enterprise architecture advisory services. Demonstrated success in co-leading system integration and complex data migration initiatives for global organizations.

Required Skills:

• Deep expertise in SAP S/4HANA architecture, functionalities, and best practices.

• Proven experience in developing and implementing Target Operating Models (TOMs).

• Strong capabilities in business process standardization, re-engineering, and optimization.

• Expertise in system integration strategies and methodologies for large-scale ERP deployments.

• Proficient in data migration planning, execution, data cleansing, and validation processes.

• Experience in designing and implementing robust governance frameworks for ERP customizations.

• Strong architecture advisory skills, with the ability to guide technical and functional teams.

• Familiarity with Fiori UX principles and their application within S/4HANA.

• Excellent strategic planning and execution capabilities.

• Proven ability to challenge legacy thinking and drive innovation within complex organizational structures.

• Strong stakeholder management and cross-functional collaboration skills.

• Understanding of technical debt reduction strategies within ERP landscapes.

• Proficiency in project management methodologies and tools. Preferred Skills:

• Familiarity with Yardi ERP system and its integration points.

• Experience within the real estate industry domain.

• Knowledge of change management principles and their application in ERP transformations.

• Experience with Agile or Hybrid project delivery methodologies.

• Additional SAP certifications (e.g., SAP Certified Application Associate, SAP Certified Technology Associate).

📝 Enhancement Note: The emphasis on SAP S/4HANA, Yardi, TOM, and process standardization suggests this role is pivotal for a GTM or Revenue Operations function. The requirement for 10+ years of experience and strategic advisory skills points to a senior-level position focused on optimizing how the business operates and generates revenue through its core systems. The mention of "technical debt" and "minimizing customization" directly aligns with operations goals of efficiency and cost-effectiveness.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate successful leadership in at least two large-scale ERP transformation projects (ideally SAP S/4HANA), highlighting your role in process standardization and TOM definition.

• Provide case studies showcasing your experience in designing and implementing robust governance frameworks for system customizations, including examples of how you assessed business value and impact.

• Showcase examples of strategic architecture advisory, particularly concerning SAP S/4HANA, illustrating how you ensured scalability, sustainability, and simplification of the ERP landscape.

• Present evidence of your involvement in system integration and data migration strategies, detailing your approach to data quality, cleansing, and validation for complex projects. Process Documentation:

• Illustrate your approach to defining and documenting Target Operating Models (TOMs), including key components, stakeholder engagement, and evolution strategies.

• Provide documentation samples or detailed descriptions of your methods for standardizing business processes across diverse business units, emphasizing efficiency gains and user adoption.

• Detail your framework for evaluating and approving system customization requests, including criteria, review processes, and decision-making protocols.

• Showcase your methodology for developing and executing system integration roadmaps, including integration monitoring and issue resolution strategies.

📝 Enhancement Note: For a role of this seniority and focus on ERP transformation, a portfolio demonstrating strategic thinking, process design, and governance implementation is crucial. The emphasis on SAP S/4HANA, TOM, and system integration directly relates to optimizing the operational backbone that supports GTM and revenue generation.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Director-level role with 10+ years of specialized ERP transformation experience in Singapore, the estimated annual salary range is SGD 180,000 - SGD 250,000. This range accounts for the seniority, strategic impact, and technical depth required, including expertise in SAP S/4HANA and digital transformation initiatives.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision) for employees and dependents.

• Performance-based bonuses and potential for long-term incentives.

• Generous paid time off, including annual leave, sick leave, and public holidays.

• Professional development opportunities, including training, certifications, and conference attendance related to SAP S/4HANA and ERP best practices.

• Contribution to statutory retirement funds (e.g., Central Provident Fund - CPF in Singapore).

• Opportunities for international travel and exposure to global projects within the Frasers Property network.

• Access to employee well-being programs and resources.

Working Hours: Standard full-time hours are typically 40 hours per week, Monday to Friday. However, given the project-driven nature and critical role in a major transformation, flexibility may be required to meet program deadlines and critical project milestones.

📝 Enhancement Note: The salary estimate is based on typical compensation for senior IT/Operations leadership roles in Singapore, considering the specialized nature of SAP S/4HANA transformation and the Director title. Singapore's competitive market for IT talent, particularly in digital transformation and ERP expertise, supports this range. The benefits package is assumed to be competitive for a large, international organization like Frasers Property.

🎯 Team & Company Context

🏢 Company Culture

Industry: Frasers Property operates within the Real Estate industry, encompassing property development, investment, and management across diverse sectors including residential, commercial, retail, and hospitality. This industry context is crucial as it implies specific operational processes and system requirements that an ERP transformation must address.

Company Size: Frasers Property is a large, multinational organization, likely employing thousands of individuals globally. This scale suggests a complex organizational structure, diverse business units, and a significant volume of transactions, making robust ERP systems and standardized processes essential for efficient operations.

Founded: Frasers Property was founded in 1997. Its history as a well-established player in the real estate sector means it likely has a legacy of existing systems and processes that the OneERP transformation aims to modernize and streamline.

Team Structure:

• The OneERP program likely involves a dedicated transformation team, comprising program directors, solution architects, process leads, functional consultants, and IT specialists.

• This role will report directly to the Program Director, OneERP, and will work in close partnership with the S/4HANA Solution Architect and dedicated Process Leads for various functional areas.

• Collaboration will extend across Group Digital & Technology, business unit stakeholders, and potentially external implementation partners. Methodology:

• Data-driven decision-making is paramount, utilizing analytics to inform process design and TOM evolution.

• A focus on continuous improvement and agile methodologies is expected to manage the complexities of a large-scale ERP transformation.

• Emphasis on rigorous process mapping, standardization, and optimization to ensure efficiency and scalability.

• Strong governance and change management practices will be employed to ensure successful adoption and minimize disruption.

Company Website: https://www.frasersproperty.com/

📝 Enhancement Note: Understanding Frasers Property's industry (Real Estate) is key, as it dictates the specific business processes (e.g., property management, leasing, development lifecycle) that the OneERP system must support. The company's large size and multinational presence imply a need for highly scalable and standardized operations, making this role critical for GTM and revenue enablement.

📈 Career & Growth Analysis

Operations Career Level: This role is at a senior leadership level, a "Director" position within a major ERP transformation program. It signifies responsibility for strategic direction, process design, and architectural integrity of a critical business system. This role is pivotal for shaping the operational backbone that supports the company's GTM and revenue generation capabilities.

Reporting Structure: The OneERP Process & Design Director reports to the Program Director, OneERP. This structure places the role at a high level within the program, with direct influence on strategic decisions and close collaboration with other key program leaders like the S/4HANA Solution Architect and Process Leads.

Operations Impact: The impact of this role is profound. By defining the Target Operating Model and driving process standardization, the Director directly influences how Frasers Property operates, enhances efficiency, reduces costs, and improves data accuracy. This, in turn, has a direct impact on the effectiveness of sales, marketing, and customer service operations, ultimately driving revenue growth and profitability. The focus on minimizing customization and technical debt ensures long-term operational health and agility.

Growth Opportunities:

• Leadership Expansion: Potential to lead subsequent phases of the OneERP program or other major digital transformation initiatives within Frasers Property.

• Strategic Influence: Opportunity to influence broader enterprise strategy and technology roadmaps based on deep understanding of operational capabilities and limitations.

• Specialized Expertise: Deepen expertise in SAP S/4HANA and real estate industry ERP solutions, becoming a recognized subject matter expert.

• Cross-Functional Development: Gain exposure to various business functions and their operational needs, fostering a holistic understanding of the enterprise.

• Mentorship: Opportunity to mentor junior team members and consultants, developing leadership and coaching skills.

📝 Enhancement Note: This role offers significant growth potential beyond the immediate project. The strategic nature of ERP transformation means the insights and experience gained are highly transferable and valuable for future leadership roles in operations, technology, or general management within a large, global organization like Frasers Property.

🌐 Work Environment

Office Type: This is an on-site role, requiring the Director to be physically present at the Frasers Property office in Singapore. This facilitates direct collaboration, team engagement, and hands-on involvement in critical project discussions and workshops.

Office Location(s): The primary work location will be in Singapore, a major business hub offering excellent connectivity and amenities. Specific office address details would be provided upon engagement.

Workspace Context:

• The work environment will be dynamic and collaborative, typical of a large-scale digital transformation program.

• Expect to work within a dedicated project team space, fostering close interaction with other program leaders, functional experts, and IT professionals.

• Access to modern office facilities, IT infrastructure, and collaboration tools will be provided to support effective project execution.

• Opportunities for direct engagement with senior leadership and diverse business stakeholders will be frequent.

Work Schedule: The standard work schedule is Monday to Friday, reflecting a typical 40-hour work week. However, the intensity of an ERP transformation project may necessitate flexibility, including occasional extended hours or weekend work to meet critical deadlines, resolve urgent issues, or lead key workshops and stakeholder meetings.

📝 Enhancement Note: The on-site requirement in Singapore for a senior role like this emphasizes the need for strong interpersonal collaboration, presence in critical decision-making forums, and direct engagement with local and regional teams. This is typical for roles that shape core business processes and technology.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will conduct an initial review of applications and resumes to assess alignment with core requirements, particularly the 10+ years of ERP transformation experience and SAP S/4HANA expertise.

• Hiring Manager/Program Director Interview: A deep dive into your experience, leadership style, strategic approach to process design, TOM development, and governance implementation. Expect questions on how you've managed complex ERP projects and stakeholder relationships.

• Technical/Architectural Interview: This stage will focus on your SAP S/4HANA architectural knowledge, system integration strategies, data migration approaches, and ability to minimize customization. You may be asked to discuss specific technical challenges you've overcome.

• Cross-Functional Stakeholder Interview: An opportunity to meet with key business unit leaders or Global Process Owners to assess your ability to collaborate, influence, and understand diverse business needs. Your communication and change management skills will be evaluated.

• Final Interview: Typically with a senior executive (e.g., CIO, CTO, or Head of Digital Transformation) to discuss strategic fit, cultural alignment, and overall vision for the OneERP program.

Portfolio Review Tips:

• Structure: Organize your portfolio by key responsibility areas: TOM Definition, Process Standardization, Architecture Advisory, System Integration/Data Migration, and Governance Frameworks.

• Quantify Impact: For each project or case study, clearly articulate the business challenge, your specific role and actions, the solutions implemented, and the quantifiable results (e.g., % reduction in customization, % improvement in process efficiency, cost savings, data accuracy improvements).

• SAP S/4HANA Focus: Highlight specific SAP S/4HANA projects, detailing your contributions to leveraging its native capabilities and minimizing custom developments.

• Governance Examples: Showcase examples of governance frameworks you've designed and implemented, including criteria for customization approval and how you managed related challenges.

• Visual Aids: Use diagrams, flowcharts, and dashboards (anonymized where necessary) to illustrate complex processes, system integrations, and data flows.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on the most relevant and impactful examples for this specific role.

Challenge Preparation:

• Process Design Challenge: Be prepared to discuss how you would approach standardizing a specific business process within the real estate domain using SAP S/4HANA, or how you would design a governance framework for a new customization request.

• Strategic Scenario: You might be presented with a scenario related to technical debt or integration challenges and asked to outline your strategic approach and recommended solutions.

• Stakeholder Management: Prepare examples of how you've managed conflicting stakeholder requirements or driven consensus on complex process and design decisions.

📝 Enhancement Note: The interview process is designed to assess not only technical expertise but also strategic thinking, leadership, and stakeholder management skills, crucial for a Director-level role in a large transformation. The portfolio review is a critical component for demonstrating practical experience and impact.

🛠 Tools & Technology Stack

Primary Tools:

• SAP S/4HANA: Deep expertise in its architecture, modules (e.g., Finance, Controlling, Logistics, Asset Management), Fiori UX, and best practices for configuration and integration.

• Yardi: Familiarity with its functionalities and integration capabilities, especially within the real estate domain, to understand how it complements SAP S/4HANA.

• ERP Implementation Methodologies: Experience with SAP Activate, Agile, Waterfall, or Hybrid methodologies.

• Process Modeling Tools: Proficiency in tools like SAP Signavio, ARIS, Lucidchart, or Visio for documenting and designing business processes and TOMs.

Analytics & Reporting:

• SAP Analytics Cloud (SAC): For dashboarding, reporting, and business intelligence related to ERP performance and transformation progress.

• Microsoft Power BI / Tableau: General-purpose business intelligence tools that may be used for cross-functional reporting and analysis.

• Excel/Advanced Excel: For data analysis, manipulation, and ad-hoc reporting.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding how the ERP integrates with CRM systems to support GTM and revenue operations.

• Integration Platforms (e.g., SAP Integration Suite, MuleSoft): Knowledge of how to design and manage integrations between SAP S/4HANA, Yardi, and other enterprise applications.

• Data Management & ETL Tools: Familiarity with tools and techniques for data extraction, transformation, and loading during migration and integration projects.

📝 Enhancement Note: The technology stack emphasizes SAP S/4HANA as the core ERP, with Yardi as a complementary system. The role requires not just functional knowledge but also expertise in process modeling, integration, and data management tools, all critical for effective operations and GTM strategy execution.

👥 Team Culture & Values

Operations Values:

• Excellence & Efficiency: A commitment to driving operational excellence through streamlined processes, minimized technical debt, and maximized native system capabilities.

• Collaboration & Partnership: Fostering strong working relationships with cross-functional teams, business units, and technology partners to achieve shared goals.

• Innovation & Continuous Improvement: A forward-thinking approach to leveraging technology and best practices to continuously enhance operational performance.

• Integrity & Governance: Upholding high standards of data integrity and process governance to ensure system reliability and strategic alignment.

• Customer Centricity (Internal): Focusing on delivering value to internal business stakeholders by providing robust, user-friendly, and efficient ERP solutions.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with stakeholders from IT, Finance, Real Estate Operations, and other business units to ensure the OneERP solution meets diverse needs.

• Process Review Culture: Promoting open dialogue and constructive feedback on process designs and system configurations to ensure optimal outcomes.

• Knowledge Sharing: Encouraging the sharing of best practices, lessons learned, and expertise across the project team and with business users.

• Strategic Alignment: Ensuring all process and design decisions are aligned with Frasers Property's overarching business strategy and digital transformation objectives.

📝 Enhancement Note: The emphasis on collaboration, efficiency, and strategic alignment suggests a culture that values data-driven decision-making and cross-functional teamwork, which are hallmarks of effective GTM and Revenue Operations environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Complexity: Navigating the intricate landscape of a large, multinational real estate organization with diverse business units and legacy systems.

• Resistance to Change: Overcoming potential resistance to process standardization and the adoption of new technologies from established business units.

• Balancing Customization vs. Standardization: Effectively managing requests for customizations while rigorously adhering to the strategy of minimizing technical debt and maximizing native SAP S/4HANA capabilities.

• Integration Hurdles: Ensuring seamless and reliable integration between SAP S/4HANA, Yardi, and potentially numerous other enterprise applications.

• Data Migration Integrity: Guaranteeing the accuracy, completeness, and consistency of data migrated from legacy systems to the new OneERP platform.

Learning & Development Opportunities:

• Deep SAP S/4HANA Mastery: Gaining unparalleled expertise in SAP S/4HANA architecture, configuration, and best practices for large-scale enterprise deployments.

• Real Estate ERP Specialization: Becoming a subject matter expert in ERP solutions tailored for the real estate industry, understanding its unique operational nuances.

• Digital Transformation Leadership: Developing advanced skills in leading complex, enterprise-wide digital transformation programs.

• Strategic Program Management: Enhancing capabilities in strategic planning, execution, and governance of multi-year, multi-million dollar technology programs.

• Cross-Industry Exposure: Gaining insights into various facets of the real estate business (development, investment, management, hospitality) through cross-functional collaboration.

📝 Enhancement Note: The challenges are typical for large-scale ERP transformations, requiring strong problem-solving, change management, and strategic thinking skills. The growth opportunities are significant, offering a path to specialized expertise and senior leadership within a global organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to defining a Target Operating Model (TOM) for a global ERP transformation, specifically within the real estate sector." (Focus on stakeholder engagement, process mapping, and technology alignment.)

• "How would you establish and enforce a governance framework to minimize system customization in a large organization like Frasers Property, balancing business needs with technical debt reduction?" (Highlight criteria, review processes, and communication strategies.)

• "Walk me through a complex system integration challenge you've faced in an ERP implementation. What was your strategy, and what were the outcomes?" (Emphasize problem-solving, technical understanding, and collaboration.)

• "How do you ensure that a new ERP system like SAP S/4HANA is adopted effectively by diverse business units with varying legacy processes?" (Discuss change management, training, and stakeholder buy-in.) Company & Culture Questions:

• "What do you see as the biggest operational challenges and opportunities for a real estate company like Frasers Property in leveraging SAP S/4HANA?" (Demonstrate industry understanding and strategic foresight.)

• "How do you align technology strategy with broader business objectives, especially in a company with a long history and diverse portfolio?" (Showcase strategic thinking and business acumen.)

• "Describe a time you had to challenge legacy thinking or a deeply entrenched business practice. How did you approach it, and what was the result?" (Assess your ability to drive innovation and manage resistance.) Portfolio Presentation Strategy:

• Executive Summary: Begin with a high-level overview of your most relevant projects, emphasizing your role, impact, and key achievements.

• STAR Method: For each case study, use the Situation, Task, Action, Result (STAR) method to clearly articulate your contributions and quantify outcomes.

• Focus on Process & Design: Emphasize your work on TOMs, process standardization, and architectural design principles.

• Governance Depth: Detail your experience in establishing and managing governance frameworks, providing concrete examples.

• SAP S/4HANA Expertise: Clearly articulate your experience with SAP S/4HANA, particularly in leveraging its native capabilities and managing customizations.

• Concise Storytelling: Be prepared to present your portfolio within a defined timeframe, focusing on the most impactful and relevant examples for this role.

📝 Enhancement Note: Preparing for these types of strategic and scenario-based questions, along with a well-structured portfolio presentation, will be key to demonstrating your suitability for this senior leadership role in ERP transformation.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Frasers Property careers portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight 10+ years of ERP transformation experience, specifically mentioning SAP S/4HANA, Target Operating Model (TOM) development, process standardization, system integration, data migration, and governance framework design. Quantify achievements wherever possible.

• Portfolio Preparation: Curate a concise portfolio showcasing your most impactful projects related to ERP transformation, process design, and architectural advisory. Be ready to present specific case studies demonstrating your ability to drive standardization and manage customizations.

• Interview Practice: Prepare to discuss your strategic approach to ERP implementation, change management, and stakeholder collaboration. Practice articulating your experience using the STAR method for behavioral questions.

• Company Research: Familiarize yourself with Frasers Property's business model, industry presence (real estate), and recent digital transformation initiatives. Understand their strategic objectives to align your responses during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.