Medical Assistant II - UI Health Care North Liberty Pediatrics Clinic 80%25

📍 Job Overview

Job Title: Medical Assistant II - UI Health Care North Liberty Pediatrics Clinic (80%)

Company: University of Iowa

Location: North Liberty, IA (with potential to float to other specialties/locations)

Job Type: Part-time, Regular

Category: Healthcare Operations / Clinical Support

Date Posted: November 3, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This 80%25 (32 hours/week) Medical Assistant II position is crucial for patient-centered care within the University of Iowa Community Clinics (UICC), primarily supporting Pediatrics but with flexibility to assist Family Medicine and Specialty/Outreach Clinics.

• The role involves performing essential technical, patient care, and related clerical functions within an ambulatory setting, coordinating all aspects of patient visits under direct supervision.

• Success in this role requires strong patient interaction skills, adherence to clinical protocols, and efficient management of patient flow and administrative tasks.

• This is an excellent opportunity for an early-career medical assistant to gain diverse clinical experience within a comprehensive academic medical center renowned for its patient care and research.

📝 Enhancement Note: While the job title specifies "Medical Assistant II," the "0-2 Years" experience level suggests this is an entry-level to early-career role. The "80%" indicates a part-time commitment, and the potential to float across specialties highlights the need for adaptability and broad clinical knowledge within the operations of outpatient healthcare services.

📈 Primary Responsibilities

• Provide direct patient care, including taking vital signs, patient history, and assisting with examinations and procedures in various pediatric and family medicine settings.

• Perform technical duties such as phlebotomy, administering immunizations, and preparing patients for diagnostic tests, ensuring accuracy and patient comfort.

• Manage patient flow and scheduling, coordinating appointments, referrals, and follow-up care to optimize clinic efficiency.

• Maintain accurate and organized patient records within the Electronic Health Record (EHR) system, ensuring compliance with privacy regulations (HIPAA).

• Prepare examination rooms, sterilize equipment, and manage medical supplies to ensure a safe and efficient clinical environment.

• Communicate effectively with patients, families, physicians, nurses, and other healthcare professionals to ensure seamless care coordination.

• Assist with administrative tasks, including managing patient check-in/check-out, processing paperwork, and utilizing electronic data processing equipment.

• Adhere to all University of Iowa Health Care policies, procedures, and WE CARE Core Values in daily practice.

📝 Enhancement Note: The responsibilities emphasize a blend of direct patient care and operational support, typical for an MA II role. The mention of floating to other specialties indicates a need for broad clinical competency and adaptability, requiring the MA to quickly learn and apply protocols across different patient populations.

🎓 Skills & Qualifications

Education:

• Completion of a recognized one-year Medical Assistant program, OR

• Certification or registration as a Medical Assistant, OR

• Completion of a healthcare profession program with a curriculum incorporating elements of a Medical Assistant program (including pathophysiology, medical terminology, basic pharmacology, medication administration, and dose calculation). Experience:

• 0-2 years of experience in a clinical or medical assistant role. Required Skills:

• Proficiency in patient care techniques and medical procedures relevant to an ambulatory setting.

• Strong understanding of medical terminology, basic pharmacology, and medication administration principles.

• Competency in performing technical skills such as phlebotomy and immunization administration.

• Excellent verbal and written communication skills for effective patient and team interaction.

• Ability to demonstrate teamwork, collaboration, and autonomy in daily tasks.

• Familiarity with electronic health record (EHR) systems and electronic data processing.

• Valid Driver's License and ability to meet UI Fleet Safety Standards. Preferred Skills:

• Previous experience with the EPIC Electronic Health Record (EHR) system.

• Prior experience in a Pediatric Clinic setting.

• Previous experience with phlebotomy.

• Previous experience with immunization administration.

📝 Enhancement Note: The "Minimum Eligibility Requirements" clearly outline the educational pathways. The "Special Qualification/License" and "Highly Desired Requirements" sections provide specific indicators of what will make a candidate stand out, particularly the EPIC EHR experience, which is critical for efficient operations within UI Health Care.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are required to upload a resume that clearly addresses how they meet the listed qualifications. This resume should highlight specific examples of patient care coordination, technical skills performed, and any contributions to process improvement or efficiency in previous roles.

• Demonstrate understanding of patient flow management and the ability to coordinate multiple aspects of a patient visit within an ambulatory care setting.

• Showcase familiarity with EHR systems (especially EPIC, if applicable) and other relevant clinical technology used for patient record management and communication.

• Highlight any experience in handling medical supplies, equipment sterilization, or maintaining clinical environments to ensure operational readiness. Process Documentation:

• Candidates should be prepared to discuss their understanding of clinical workflows and patient care processes during an interview. This includes how they contribute to efficient patient throughput, accurate documentation, and adherence to safety protocols.

• Be ready to articulate how you ensure accuracy in technical procedures like phlebotomy or administering medications, emphasizing process steps taken to prevent errors.

• Demonstrate an awareness of how clerical functions integrate with clinical duties to support overall clinic operations and patient experience.

📝 Enhancement Note: Although not explicitly stated as a "portfolio," the requirement to "clearly address how they meet the listed required and desired qualifications" on the resume implies candidates should prepare to showcase their experience and skills relevant to the operational aspects of a Medical Assistant role. This means highlighting achievements and responsibilities that demonstrate efficiency, accuracy, and patient-centered coordination.

💵 Compensation & Benefits

Salary Range:

• The annual salary range for this 80%25 position is $33,374.59 - $49,577.47, with the exact placement dependent on years of experience.

• This translates to an hourly rate of approximately $16.05 - $23.84 for the 32-hour work week. Benefits:

• Comprehensive Benefit Package: This position is eligible for the University of Iowa's full, comprehensive benefit package.

• Retirement Plans: Generous employer contributions into retirement plans are provided.

• Paid Time Off: Includes paid vacation and sick leave.

• Insurance Options: Health, dental, life, and disability insurance options are available.

• Parking: FREE on-site parking is provided at the clinic location.

Working Hours:

• 80%25 (32 hours per week).

• Schedule is variable, Monday through Friday, between 8:00 AM and 5:00 PM.

📝 Enhancement Note: The salary is provided as a range for 80%25 time, indicating an annual equivalent. The hourly rate has been calculated for clarity. The benefits package is a significant draw for this position, offering robust support typical of a large academic institution. The flexible weekday schedule is common for ambulatory care settings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Academic Medical Center)

Company Size: Over 12,000 employees, students, and volunteers.

Founded: The University of Iowa Health Care has a history spanning over 100 years.

Team Structure:

• The Medical Assistant II will function as a key member of the patient care team, working under the direct supervision of licensed independent practitioners (LIPs), Registered Nurses (RNs), or Nurse Managers.

• Collaboration is expected with physicians, physician assistants, nurse practitioners, and fellow medical assistants to ensure comprehensive patient care.

• The role involves interaction with various departments within UI Health Care to facilitate seamless patient transitions and care coordination. Methodology:

• The University of Iowa Health Care operates with a strong emphasis on patient-centered care, guided by the "WE CARE" Core Values: Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment.

• Data-driven decision-making and continuous improvement are fundamental to their operations, aiming for quality and accessible healthcare.

• Processes are designed to ensure efficient patient flow, accurate clinical support, and a positive patient experience.

Company Website: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26005933&lang=en

📝 Enhancement Note: The "WE CARE" values are central to the company culture and should be considered by applicants. The academic medical center environment implies a commitment to high standards of care, continuous learning, and research, which influences the operational approach to patient services.

📈 Career & Growth Analysis

Operations Career Level:

• This Medical Assistant II position represents an entry-level to early-career opportunity within the healthcare operations sector. It is foundational for developing core clinical and administrative skills required in an ambulatory care setting.

• The role is designed for individuals who are detail-oriented, possess strong patient interaction skills, and are eager to contribute to the efficient functioning of a busy clinic. Reporting Structure:

• The Medical Assistant II reports directly to a Licensed Independent Practitioner (LIP), Registered Nurse (RN), Nurse Manager, or other licensed designee.

• This structure ensures clear guidance and oversight, crucial for patient safety and quality of care in a supervised clinical environment. Operations Impact:

• Medical Assistants are integral to the operational efficiency of clinics. By managing patient flow, performing technical duties, and handling administrative tasks, they directly contribute to patient throughput, satisfaction, and the ability of physicians and nurses to focus on higher-level clinical decision-making.

• This role supports the broader mission of UI Health Care by ensuring patients receive timely, compassionate, and high-quality care, impacting patient outcomes and the overall reputation of the institution. Growth Opportunities:

• Skill Specialization: Opportunity to gain extensive experience in Pediatrics and potentially Family Medicine, building a strong foundation in these specialties.

• EHR Proficiency: Develop advanced skills in using the EPIC EHR system, a highly transferable and sought-after skill in healthcare operations.

• Advanced Certifications: Pursue further certifications or registrations as a Medical Assistant or in related healthcare fields.

• Internal Mobility: Potential for advancement to higher Medical Assistant levels or transitions into other clinical support roles within the vast UI Health Care system based on performance and acquired skills.

📝 Enhancement Note: The growth opportunities highlight the potential for this role to serve as a stepping stone within a large healthcare organization. Emphasizing the development of specialized clinical skills and proficiency in the EPIC system will be key selling points for ambitious candidates.

🌐 Work Environment

Office Type:

• The position is based in an ambulatory care clinic setting, specifically the UICC North Liberty Pediatrics Clinic.

• The environment is dynamic, fast-paced, and requires constant interaction with patients, families, and healthcare team members. Office Location(s):

• Primary location: UICC North Liberty Pediatrics Clinic.

• Potential to float to other UI Health Care patient specialties and clinic locations within the region, based on clinical need and staffing requirements. Workspace Context:

• The workspace involves direct patient care areas, examination rooms, and potentially shared administrative spaces.

• Access to necessary medical equipment, supplies, and the EPIC EHR system is provided.

• The environment fosters collaboration, requiring effective communication and teamwork among diverse healthcare professionals. Work Schedule:

• This is a part-time role, 32 hours per week, with variable hours typically falling between 8:00 AM and 5:00 PM, Monday through Friday.

• The schedule is designed to accommodate the operational needs of the clinic while offering a predictable, though not fixed, daily structure.

📝 Enhancement Note: The "floating" aspect of the role is a key consideration for the work environment, implying a need for adaptability and willingness to work across different clinic settings and potentially with different teams.

📄 Application & Portfolio Review Process

Interview Process:

• Resume Screening: Initial review of submitted resumes to assess qualifications against the minimum and desired requirements. Emphasis will be placed on clearly articulated experience and skills relevant to MA duties and clinic operations.

• Phone/Video Interview: A preliminary interview to discuss experience, motivation, and fit with the role and company culture. Expect questions about patient care scenarios, teamwork, and familiarity with clinical processes.

• On-Site Interview: This stage likely involves meeting with the hiring manager and potentially other team members. It may include a practical demonstration or scenario-based questions related to core MA duties (e.g., vital signs, basic procedures, patient interaction).

• Final Selection: Decision based on overall assessment of qualifications, experience, cultural fit, and performance during the interview process.

Portfolio Review Tips:

• Since a formal portfolio is not explicitly required, ensure your resume is highly detailed and effectively showcases your relevant experience. Use action verbs and quantify achievements where possible (e.g., "Managed patient flow for an average of X patients per day," "Administered Y immunizations weekly").

• Be prepared to discuss specific examples from your experience that demonstrate your ability to perform technical MA duties, handle patient interactions with empathy, and contribute to efficient clinic operations.

• Highlight any experience with EHR systems, particularly EPIC, and be ready to describe your proficiency.

• If you have experience in pediatrics or phlebotomy/immunizations, ensure these are prominently featured. Challenge Preparation:

• Be ready to answer scenario-based questions related to patient care, handling difficult patient interactions, prioritizing tasks in a busy environment, and ensuring patient safety.

• Understand the WE CARE Core Values and be prepared to discuss how you embody them in a professional setting.

• Research the University of Iowa Health Care's mission and its role as an academic medical center to demonstrate your understanding of their commitment to patient care, education, and research.

📝 Enhancement Note: The application process emphasizes a thorough review of the resume and preparedness for scenario-based interview questions. Candidates should focus on articulating their skills and experiences in a way that directly addresses the operational needs of a clinical support role.

🛠 Tools & Technology Stack

Primary Tools:

• Electronic Health Record (EHR) System: Proficiency with the EPIC EHR system is highly desired. This system is critical for managing patient records, scheduling appointments, documenting care, and coordinating with other departments.

• Clinic Equipment: Familiarity with standard medical equipment used in ambulatory care settings, including diagnostic tools, sterilization equipment, and patient examination furniture.

• Office Equipment: Competency in using standard office equipment such as computers, printers, and potentially multi-line phone systems for administrative tasks.

Analytics & Reporting:

• While not a primary focus for an MA, understanding how patient data is captured and impacts clinic operations (e.g., patient wait times, appointment scheduling efficiency) is beneficial. CRM & Automation:

• The EPIC EHR system often incorporates CRM-like functionalities for patient communication and engagement. Automation within EPIC might be used for appointment reminders or follow-up tasks.

📝 Enhancement Note: The explicit mention of EPIC as "highly desired" is a critical keyword for operations professionals. Proficiency in this system is often a prerequisite for many clinical support roles in large healthcare organizations and significantly impacts operational efficiency.

👥 Team Culture & Values

Operations Values:

• Patient-Centered Care: A core value that drives all operational decisions and patient interactions, ensuring the patient's needs and well-being are paramount.

• Excellence: A commitment to delivering the highest quality of care and service in all aspects of the role, from technical procedures to patient communication.

• Collaboration: Strong emphasis on teamwork, working harmoniously with physicians, nurses, and other staff to achieve shared patient care goals.

• Accountability: Taking responsibility for one's actions, ensuring accuracy in tasks, and upholding ethical standards in patient care and data management.

• Respect: Creating an environment where all individuals, including patients and colleagues, feel safe, valued, and treated with dignity.

• Empowerment: Encouraging professional growth and providing opportunities for staff to contribute meaningfully to patient care and clinic operations.

Collaboration Style:

• The role requires a highly collaborative approach, working closely with physicians, RNs, and other MAs to ensure seamless patient flow and comprehensive care.

• Open communication and a proactive approach to problem-solving are essential for effective teamwork in a fast-paced clinic.

• Willingness to support colleagues and adapt to changing clinic needs is expected.

📝 Enhancement Note: The "WE CARE" values are not just corporate slogans but are actively integrated into the operational culture. Candidates should be prepared to demonstrate how their personal work ethic aligns with these values, especially regarding collaboration, respect, and patient focus.

⚡ Challenges & Growth Opportunities

Challenges:

• Adaptability: The need to potentially float to different specialties (Pediatrics, Family Medicine, Specialty/Outreach) requires quick adaptation to new workflows, patient populations, and team dynamics.

• Pace Management: Working in a busy ambulatory clinic environment can be demanding, requiring efficient time management and the ability to multitask effectively while maintaining accuracy and a positive demeanor.

• EHR Learning Curve: For candidates new to EPIC, there will be a learning curve associated with mastering the system's functionalities for optimal operational efficiency.

• Balancing Roles: Juggling direct patient care responsibilities with administrative and technical duties requires strong organizational skills and the ability to prioritize effectively.

Learning & Development Opportunities:

• Clinical Skill Enhancement: Gain hands-on experience across multiple patient age groups and care needs within pediatrics and family medicine.

• EHR Mastery: Become proficient in EPIC, a leading EHR system, significantly enhancing marketability in the healthcare industry.

• Professional Development: Opportunities to attend in-service training sessions and potentially pursue further certifications relevant to medical assisting.

• Exposure to Academic Medicine: Experience the operational environment of a comprehensive academic medical center, offering insights into research and advanced patient care practices.

📝 Enhancement Note: Highlighting the challenges as opportunities for growth is a positive framing. For example, the "challenge" of floating can be presented as an "opportunity" to broaden clinical experience and adaptability.

💡 Interview Preparation

Strategy Questions:

• Patient Care Scenarios: Be prepared to discuss how you would handle common patient interactions, such as comforting an anxious child, explaining a procedure to a parent, or managing a patient with specific needs. For example: "Describe a time you had to de-escalate a situation with a patient or family member."

• Operational Efficiency: Expect questions about how you prioritize tasks in a busy clinic, manage patient flow, and ensure accuracy in your duties. For example: "If you have multiple patients waiting and a physician requests an immediate task, how do you handle it?"

• Teamwork & Collaboration: Prepare examples of how you have effectively collaborated with physicians, nurses, and other staff members. For instance: "Describe a situation where you had to work closely with a nurse or physician to solve a patient care issue."

Company & Culture Questions:

• Research the University of Iowa Health Care's mission, values (especially the WE CARE principles), and its reputation as an academic medical center.

• Be ready to articulate why you are interested in working for UI Health Care and how your personal values align with their stated mission and culture.

• Discuss why you are interested in pediatrics and/or family medicine, and how you see yourself contributing to the team. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your resume as your primary "portfolio." Ensure it is meticulously prepared, highlighting specific achievements and responsibilities that demonstrate your skills in patient care, technical procedures, administrative tasks, and EHR usage.

• Be ready to verbally "walk through" key experiences on your resume, elaborating on your contributions and the outcomes of your work, particularly those related to operational efficiency or patient satisfaction.

• Highlight any projects or initiatives where you contributed to process improvements or demonstrated exceptional teamwork.

📝 Enhancement Note: Emphasize the importance of tailoring responses to the "WE CARE" values and demonstrating an understanding of the academic medical center context. The interview will likely assess not just technical skills but also cultural fit and problem-solving abilities within a healthcare operations framework.

📌 Application Steps

To apply for this Medical Assistant II position:

• Submit Your Resume: Upload your resume through the UI Health Care Taleo career portal. Ensure it is up-to-date and clearly addresses all required and desired qualifications, using specific examples and action verbs.

• Tailor Your Application: Review the job description carefully and tailor your resume to highlight relevant experience, particularly any work in pediatrics, with the EPIC EHR system, or in performing phlebotomy and immunizations.

• Prepare for Interview Questions: Anticipate questions about patient care scenarios, teamwork, problem-solving, and your understanding of the University of Iowa's WE CARE values. Practice articulating your skills and experiences using the STAR method (Situation, Task, Action, Result).

• Research UI Health Care: Familiarize yourself with the University of Iowa Health Care's mission, patient care philosophy, and the "WE CARE" core values. Understand their role as an academic medical center.

• Highlight Flexibility: Be prepared to discuss your willingness and ability to float to other clinic locations and specialties as needed, demonstrating your adaptability and commitment to supporting the overall operational needs of UICC.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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