Learning Design Consultant

📍 Job Overview

Job Title: Learning Design Consultant

Company: Suncorp

Location: Brisbane, Queensland, Australia

Job Type: Contract (Max Term Contract to 25 June 2027)

Category: Learning & Development Operations / Workforce Capability

Date Posted: 2026-09-25

Experience Level: 2-5 Years

Remote Status: Hybrid (2 days/week in office)

🚀 Role Summary

• Design and develop impactful learning solutions to enhance workforce capability within Suncorp's Motor Insurance division.

• Manage end-to-end instructional design projects, ensuring timely and high-quality delivery of learning assets.

• Collaborate with cross-functional stakeholders and Subject Matter Experts (SMEs) to create relevant and effective learning experiences.

• Leverage a range of learning design tools and adult learning principles to optimize learner engagement and performance.

• Contribute to a continuous improvement mindset within the learning community, driving innovation in learning delivery.

📝 Enhancement Note: While the title is "Learning Design Consultant," the core responsibilities and required skills align with a Senior Instructional Designer role focused on operationalizing learning within a specific business unit (Motor Insurance). The emphasis on "workforce capability" and "job-ready" suggests a direct impact on operational efficiency and customer experience.

📈 Primary Responsibilities

• Design and develop engaging, fit-for-purpose learning solutions using Suncorp’s established methodologies, tools, and resources to achieve strategic outcomes and build technical capability.

• Create comprehensive learning designs, including clearly defined learning objectives, robust evaluation strategies, detailed content structures, and compelling visual designs, all aligned with critical business needs.

• Execute instructional design projects from initiation to completion, effectively managing project timelines, engaging stakeholders, mitigating risks, and overseeing vendor relationships to ensure successful and quality delivery.

• Provide expert, best-practice advice on learning design principles and methodologies to elevate the quality, consistency, and overall learner experience across the Motor Insurance team.

• Cultivate and maintain strong, collaborative relationships with key stakeholders and Subject Matter Experts (SMEs) to ensure all learning solutions are directly relevant, impactful, and address identified business challenges.

• Proactively evaluate the effectiveness of learning programs through data analysis and learner feedback, identifying areas for enhancement and implementing necessary improvements.

• Actively participate in and contribute to a collaborative learning community, fostering knowledge sharing, supporting team engagement, and promoting a culture of shared learning and development.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and tactical project execution. The emphasis on "business needs," "strategic outcomes," and "technical capability" underscores the operational impact of this role, requiring a strong understanding of how learning directly supports business objectives.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Education, Instructional Design, Human Resources, or a related field is highly beneficial.

Experience: Minimum of 2 years of progressive experience in Learning and Development, with a demonstrated specialization in instructional design and the creation of blended learning approaches.

Required Skills:

• Minimum of 2 years of hands-on experience in learning and development, with a strong focus on instructional design methodologies.

• Proven proficiency in utilizing leading learning design tools such as Lectora, Adobe Captivate, or Articulate Storyline.

• Demonstrated experience with graphic design and multimedia tools, specifically Canva and Adobe Premier Pro, for enhanced learning asset creation.

• Advanced proficiency in Microsoft Office Suite, including Word, PowerPoint, and SharePoint, with an understanding of collaborative features.

• Familiarity with Microsoft CoPilot for enhanced productivity in content creation and task management.

• Demonstrated ability to manage instructional design projects end-to-end, encompassing stakeholder engagement, risk management, and, where applicable, vendor coordination.

• Solid understanding of adult learning principles and their practical application in designing effective learning experiences.

• Experience working with Learning Management Systems (LMS) for content deployment and tracking.

• A strong commitment to continuous improvement and a proactive approach to identifying and implementing enhancements in learning design and delivery. Preferred Skills:

• Experience in the financial services or insurance industry.

• Familiarity with Suncorp's specific learning methodologies and tools.

• Experience in creating learning content for technical capabilities or operational processes.

• Knowledge of evaluation models beyond Level 1 (e.g., Kirkpatrick's Levels 2-4).

📝 Enhancement Note: The requirement for specific software proficiency (Lectora/Captivate/Storyline, Canva, Adobe Premier Pro) is critical for this role. Candidates should be prepared to demonstrate their skills with these tools. The inclusion of "CoPilot" suggests a forward-looking approach to leveraging AI in content creation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 comprehensive instructional design projects that demonstrate a full project lifecycle, from needs analysis to evaluation.

• Include examples of blended learning solutions, illustrating how different modalities (e.g., e-learning, instructor-led, job aids) were integrated.

• Present case studies detailing the process of stakeholder engagement and SME collaboration, highlighting how feedback was incorporated.

• Demonstrate the application of adult learning principles and how they informed design decisions, with specific examples.

• Include evidence of performance improvement or business impact resulting from the learning solutions developed. Process Documentation:

• Provide documentation or case studies on workflow design and optimization for learning projects, illustrating efficiency gains.

• Showcase examples of learning asset creation, from initial content structuring to final output, highlighting the use of specified design tools.

• Detail how learning effectiveness was measured and how feedback loops were used to refine and enhance learning programs.

📝 Enhancement Note: A strong portfolio is paramount. Candidates should be ready to discuss the "why" behind their design choices, the processes they followed, and the measurable impact of their work. The emphasis on "Suncorp's methodologies" suggests tailoring portfolio examples to align with their approach if possible.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Learning Design Consultant with 2-5 years of experience in Brisbane, Australia, a competitive salary range is estimated between AUD $80,000 - $110,000 annually. This estimate considers the contract nature of the role, the specialized skill set required, and the cost of living in Brisbane.

Benefits:

• Access to Suncorp's award-winning "Shine" platform, offering exclusive perks, wellbeing support, career development resources, and recognition programs.

• Hybrid working model, allowing for a balance between office collaboration and remote flexibility.

• Generous flexible leave options.

• 20 weeks of paid parental leave for eligible employees.

• Paid study support to encourage ongoing professional development.

• Opportunities for career breaks and on-the-job learning.

• A $1,000 referral bonus for eligible employees.

• Free wellbeing coaching and confidential Employee Assistance Program (EAP) access.

• Membership in a dedicated Employee Council.

• Access to discounts at over 900 retailers and the Fitness Passport program.

• Reduced superannuation (pension) fees.

• Paid volunteer leave and donation matching initiatives.

• Unlimited emergency response leave for eligible employees.

Working Hours: The role is based on a standard full-time workload, typically around 40 hours per week. The hybrid arrangement offers some flexibility in managing work hours, with 2 days required in the Brisbane office.

📝 Enhancement Note: The salary range is an estimate. Given this is a contract role, candidates should also consider the rate of pay or the overall contract value. The extensive list of benefits provided through the "Shine" platform is a significant drawcard and should be highlighted.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services and Insurance. Suncorp is a leading financial services group in Australia and New Zealand, providing a broad range of products and services including banking, insurance, and wealth management. This context means the learning solutions will likely be tied to regulatory compliance, customer service excellence, and operational efficiency within a highly regulated sector.

Company Size: Suncorp is a large, established organization with a significant employee base, indicating robust internal processes and a structured approach to learning and development. This size offers opportunities for exposure to diverse projects and a large network of professionals.

Founded: Suncorp was founded in 1902, giving it a long history and deep roots in the Australian financial landscape. This longevity suggests stability and a commitment to long-term strategic development, including investment in its people.

Team Structure:

• The Learning Design Consultant will be part of the Motor Insurance team, likely within a broader Learning & Development or Workforce Capability function.

• The team is described as "highly collaborative," suggesting an environment where knowledge sharing and teamwork are valued.

• Reporting will likely be to a Learning Design Manager or a Head of Learning and Development, with close interaction with business unit leaders and SMEs within Motor Insurance. Methodology:

• Suncorp emphasizes creating "impactful learning solutions that shape workforce capability." This suggests a focus on measurable outcomes and direct links to business performance.

• The company utilizes its own "methodologies, tools, and resources," implying a need for adaptability and adherence to internal standards.

• A "continuous improvement mindset" is expected, indicating a culture that values feedback and iterative development of learning programs.

Company Website: https://www.suncorpgroup.com.au/

📝 Enhancement Note: Understanding Suncorp's position as a major financial services provider is key. Learning solutions will need to be robust, compliant, and focused on tangible business results, particularly in customer-facing roles within Motor Insurance. The collaborative nature of the team is a significant cultural aspect for candidates to consider.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a specialist consultant, likely at a mid-to-senior level within the L&D function. It requires proven expertise in instructional design and project management, with the ability to influence and advise stakeholders. The "consultant" title implies a degree of autonomy and responsibility for driving learning initiatives.

Reporting Structure: The role reports into a management layer within the Learning & Development or Workforce Capability team, specifically supporting the Motor Insurance business unit. This structure allows for focused support of a strategic business area while benefiting from the broader L&D function's resources and standards.

Operations Impact: The Learning Design Consultant's work directly impacts operational effectiveness by ensuring employees are "job-ready and confident in delivering exceptional customer experiences." This role is critical for driving performance improvements, enhancing technical skills, and supporting strategic business objectives within Motor Insurance.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific learning design tools (e.g., advanced Storyline, emerging AI tools) and methodologies.

• Project Leadership: Take on more complex and strategic learning projects, potentially leading small project teams.

• Industry Exposure: Gain in-depth knowledge of the financial services and insurance sector, understanding its unique learning challenges and compliance requirements.

• Cross-Functional Collaboration: Expand networks and understanding by working with various departments beyond Motor Insurance.

• Potential for Permanent Roles: While this is a contract position, successful performance could lead to opportunities for permanent roles within Suncorp's L&D or related departments.

📝 Enhancement Note: This contract role offers a significant opportunity to gain experience within a large, reputable financial institution. Candidates should view it as a stepping stone, leveraging the experience and network built to potentially secure future permanent positions or advanced contract roles.

🌐 Work Environment

Office Type: Hybrid. The role requires 2 days per week in the Brisbane office, indicating a blended work model that combines in-office collaboration with remote flexibility. This setup is designed to foster team cohesion and efficient project work.

Office Location(s): Brisbane, Queensland, Australia. Specific office address details would typically be provided upon engagement, but it is a central Brisbane location.

Workspace Context:

• Collaborative Environment: The office days are intended for highly collaborative work, team meetings, workshops, and face-to-face interactions with stakeholders and SMEs.

• Tools and Technology: Employees will have access to Suncorp's standard IT infrastructure, including Microsoft applications and potentially specialized learning design software installed on company devices.

• Team Interaction: The hybrid model allows for structured opportunities to engage with the learning team and business stakeholders, facilitating knowledge transfer and problem-solving.

Work Schedule: The standard working hours are approximately 40 hours per week. The hybrid nature allows for some flexibility in structuring the work week, balancing in-office presence with remote workdays, which can be beneficial for focused design tasks.

📝 Enhancement Note: Candidates should be comfortable with a structured hybrid model. The 2 days in the office are crucial for collaboration and relationship-building, which are key aspects of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the required skills and experience.

• First Interview: Likely with the hiring manager (Melissa Turkington) and potentially a senior member of the L&D team. This will focus on your experience, skills, and understanding of instructional design principles. Be prepared to discuss your portfolio.

• Skills Assessment/Case Study: A practical exercise or case study that may involve designing a learning module outline, critiquing an existing learning solution, or demonstrating proficiency with a specific design tool.

• Final Interview: May involve meeting with key stakeholders from the Motor Insurance business unit to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects. Prioritize those that showcase your ability to create impactful, blended learning solutions for operational or technical skill development.

• Tell a Story: For each project, clearly articulate the business problem, your role, the design process you followed (including stakeholder engagement), the tools used, and the measurable outcomes or impact.

• Highlight Tool Proficiency: Be ready to discuss your experience with Lectora, Captivate, Articulate Storyline, Canva, and Adobe Premier Pro. If possible, include examples showcasing your skills in these tools.

• Focus on Impact: Quantify results wherever possible. Use metrics to demonstrate how your learning solutions improved performance, efficiency, or customer satisfaction.

• Tailor to Suncorp: If you have experience in financial services or insurance, draw parallels. Mention how your approach aligns with creating robust, compliant learning for regulated industries.

Challenge Preparation:

• Instructional Design Fundamentals: Refresh your knowledge of adult learning theories (e.g., ADDIE, SAM, Bloom's Taxonomy), learning objectives, and evaluation methods.

• Tool Proficiency: Practice using your primary design tools. Be prepared for a hands-on assessment or to discuss your workflow in detail.

• Stakeholder Management: Prepare examples of how you've managed difficult stakeholders, negotiated priorities, or gained buy-in for your design recommendations.

• Business Acumen: Understand the typical challenges and objectives of a Motor Insurance business unit (e.g., customer service, claims processing, sales).

📝 Enhancement Note: The portfolio is critical for this role. It's not just about showing what you've done, but how you've done it and the results you've achieved. Be prepared to discuss your design rationale in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Authoring Tools: Lectora, Adobe Captivate, or Articulate Storyline (proficiency in at least one is mandatory).

• Graphic Design & Multimedia: Canva, Adobe Premier Pro.

• Productivity Suite: Microsoft Office (Word, PowerPoint, SharePoint), Microsoft CoPilot.

Analytics & Reporting:

• LMS Platforms: Experience with Learning Management Systems for content deployment and tracking is required. Specific platform knowledge may be beneficial but general understanding is key.

• Evaluation Tools: Familiarity with tools or methods for gathering learner feedback and performance data.

CRM & Automation:

• While not explicitly mentioned as a primary requirement for this role, understanding how learning integrates with broader business systems (like CRM for sales training) can be an advantage.

📝 Enhancement Note: The specific software requirements are a critical filter. Candidates must possess demonstrable proficiency in the listed authoring and multimedia tools. Familiarity with CoPilot is also a key indicator of technological adaptability.

👥 Team Culture & Values

Operations Values:

• Capability Enhancement: A core focus on building and improving the skills and knowledge of the workforce to drive business success.

• Impactful Learning: Commitment to creating learning experiences that have a measurable positive effect on individual performance and business outcomes.

• Collaboration: Valuing teamwork, knowledge sharing, and collective problem-solving within the L&D team and with business stakeholders.

• Continuous Improvement: An ongoing drive to refine processes, enhance learning solutions, and adapt to new methodologies and technologies.

• Customer Focus: Understanding that effective learning ultimately supports better customer experiences, particularly within the Motor Insurance context.

Collaboration Style:

• Cross-Functional Integration: The role requires working closely with SMEs, business leaders, and potentially other L&D specialists (e.g., facilitators, LMS administrators).

• Feedback Exchange: A culture that encourages constructive feedback on learning designs and project processes to ensure quality and relevance.

• Knowledge Sharing: Active participation in team discussions, sharing best practices, and learning from peers to collectively elevate the team's capabilities.

📝 Enhancement Note: Suncorp's emphasis on "workforce capability" and "impactful learning solutions" points to an operations-oriented L&D function. The team values practical application and measurable results, aligning with typical GTM and operational support functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Maximizing Impact within a Contract: Delivering significant value and demonstrating ROI within a fixed-term contract (ending June 2027) requires efficient project management and a focus on high-priority initiatives.

• Adapting to Suncorp's Methodologies: Quickly learning and effectively applying Suncorp's specific learning design processes, tools, and brand guidelines.

• Balancing Stakeholder Needs: Managing competing priorities and expectations from various stakeholders within the Motor Insurance business unit.

• Keeping Pace with Technology: Continuously evolving learning design approaches and toolsets, especially with the inclusion of AI tools like CoPilot.

Learning & Development Opportunities:

• Advanced Tool Mastery: Opportunities to become an expert in specific learning design software or explore new tools.

• Industry Insight: Gaining deep knowledge of the financial services and insurance sectors, understanding regulatory requirements and customer journey complexities.

• Project Management Skills: Enhancing end-to-end project management capabilities in a large corporate environment.

• Networking: Building a strong professional network within Suncorp, particularly within the Motor Insurance division and the broader L&D community.

📝 Enhancement Note: This role presents an excellent opportunity to hone project management skills within a structured environment and deepen expertise in a critical industry. Candidates should be proactive in seeking out learning opportunities and demonstrating their value.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex learning design project you managed from start to finish. What were the biggest challenges, and how did you overcome them?" (Focus on process, stakeholder management, and problem-solving)

• "How do you ensure your learning solutions are not only engaging but also demonstrably impact business objectives, particularly in a customer-facing role like Motor Insurance?" (Highlight ROI focus, metrics, and business alignment)

• "Walk us through your process for designing a blended learning solution for a new technical process or product." (Detail your ADDIE/SAM application, content structuring, and tool selection) Company & Culture Questions:

• "What do you know about Suncorp and the financial services industry, and how do you see learning design contributing to our success in Motor Insurance?" (Demonstrate research and strategic thinking)

• "How do you approach collaboration with Subject Matter Experts who may have limited time or varying levels of technical expertise?" (Showcase interpersonal and influencing skills)

• "Describe a time you had to adapt your learning design approach based on feedback or changing business requirements." (Highlight flexibility and continuous improvement) Portfolio Presentation Strategy:

• Structure for Impact: For each project, use a clear narrative: Problem -> Solution (your design) -> Process -> Tools -> Results.

• Quantify Results: Use specific numbers and metrics to showcase the impact of your work (e.g., "reduced error rates by 15%", "improved customer satisfaction scores by 10%").

• Tool Demonstration: Be prepared to briefly showcase how you used specific tools (e.g., a specific feature in Storyline, a Canva design element) if asked.

• Conciseness: Keep your presentation focused and within the allotted time. Highlight the most relevant aspects for the role.

📝 Enhancement Note: Be prepared to discuss your experience with the specific tools mentioned. Your portfolio should be your primary talking point, so ensure you can articulate your design decisions and their outcomes clearly and confidently.

📌 Application Steps

To apply for this Learning Design Consultant position:

• Submit your application through the Suncorp careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight your 2+ years of instructional design experience, proficiency in Lectora/Captivate/Storyline, Canva, Adobe Premier Pro, and Microsoft applications. Emphasize project management skills and experience with adult learning principles.

• Portfolio Preparation: Curate 2-3 strong instructional design projects that showcase your end-to-end process, blended learning approaches, stakeholder collaboration, and measurable impact. Be ready to present these clearly and concisely.

• Company Research: Familiarize yourself with Suncorp's business, its values, and the financial services industry. Understand the importance of learning in driving operational efficiency and customer experience in Motor Insurance.

• Interview Practice: Prepare to discuss your portfolio, answer behavioral questions, and potentially complete a practical skills assessment. Practice articulating your design rationale and the business impact of your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.