Lead UX Designer

📍 Job Overview

Job Title: Lead UX Designer

Company: Comcast

Location: Philadelphia, Pennsylvania, United States

Job Type: Full-Time

Category: UX/UI Design & Digital Experience

Date Posted: October 3, 2025

Experience Level: 7-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead Digital Experience Design: Spearhead the creation and delivery of intuitive, innovative, and seamless omnichannel digital services and applications for Xfinity customers.

• Customer-Centric Design Strategy: Champion a user-obsessed approach, ensuring that all digital experiences, particularly for Xfinity.com, prioritize customer needs while aligning with core business objectives in sales, existing customer engagement, marketing, product development, and brand experience.

• Holistic Design Ownership: Take responsibility for the end-to-end user experience, from initial concept and strategy to detailed design artifacts, driving breakthrough digital solutions that enhance customer acquisition and retention.

• Cross-Functional Collaboration & Leadership: Serve as a key contributor and potential lead on complex projects, fostering a collaborative environment with product managers, UX researchers, business teams, and development teams to translate user needs and business vision into impactful digital products.

📝 Enhancement Note: This role is positioned as a Lead UX Designer within Comcast's Digital Experience Design (DXD) team. The emphasis on "builders and impactful leaders" and "accountability in creativity" suggests a hands-on leadership role that drives innovation and execution within a dynamic, customer-focused environment. The scope includes Xfinity.com, indicating a significant impact on a primary customer touchpoint.

📈 Primary Responsibilities

• Design & Development: Design, develop, and produce holistic digital experiences across web and mobile platforms, ensuring a cohesive and engaging user journey.

• User Advocacy & Problem Solving: Act as a primary advocate for the user, strategically collaborating with product managers to identify and solve complex user problems through thoughtful design solutions.

• Design Artifact Creation: Produce comprehensive design artifacts, including flows, sketches, wireframes, and interactive prototypes, to clearly define and communicate end-to-end user experiences.

• Project & Team Leadership: Contribute significantly to complex projects and potentially lead smaller initiatives or junior designers, guiding them through the design process.

• Iterative & User-Centric Process: Drive a user-centric, iterative, and collaborative design process that incorporates rapid prototyping, user research, continuous improvement, and agile deployment methodologies.

• Visual & Interaction Design Consistency: Ensure coherence and consistency in visual and interaction designs across various user flows and digital channels.

• User Research Integration: Partner with UX research teams to plan and execute user testing sessions, translating research findings into actionable design improvements and future deliverables.

• Data-Driven Enhancements: Conduct stakeholder interviews, analyze customer feedback, and review user behavior and usability data to continuously enhance existing products and experiences.

• Feature Prioritization: Collaborate with product teams to evaluate and prioritize features, effectively balancing business requirements with end-user needs.

• Design Workshop Facilitation: Participate in and/or organize design workshops to facilitate discovery, deepen understanding of user needs, and foster creative problem-solving.

• Stakeholder Presentation: Confidently present UX/UI designs, design rationale, and research findings to stakeholders, users, and development teams in both formal and informal settings.

• Independent Judgment: Consistently exercise independent judgment and discretion in significant matters related to user experience design and strategy.

• Operational Attendance: Maintain regular, consistent, and punctual attendance; be available to work nights, weekends, variable schedules, and overtime as necessary.

📝 Enhancement Note: Responsibilities highlight a blend of hands-on design work, strategic thinking, and leadership. The emphasis on "holistic digital experiences," "end-to-end user experiences," and "omnichannel digital services" indicates a focus on integrated customer journeys. Collaboration with product management and UX research is a recurring theme, underscoring the importance of a data-driven and user-focused approach.

🎓 Skills & Qualifications

Education:

Experience:

• 7-10 years of relevant professional experience in UX/UI design.

Required Skills:

• UI/UX Design Expertise: Deep understanding and practical application of user interface (UI) and user experience (UX) design principles and methodologies.

• Design Processes: Proficiency in a variety of design processes, including user research, wireframing, prototyping, usability testing, and iterative design.

• Prototyping Tools: Hands-on experience with industry-standard design and prototyping tools, with a specific mention of Figma.

• Customer Experience (CX) Focus: A strong commitment to understanding and advocating for the customer experience, translating user needs into effective design solutions.

• E-Commerce & Marketing Acumen: Solid understanding of e-commerce principles and marketing strategies, particularly as they relate to driving customer acquisition and engagement online.

• Communication & Collaboration: Excellent written and verbal communication skills, with the ability to articulate design decisions clearly and collaborate effectively with diverse teams and stakeholders.

• Analytical & Organized Approach: A proactive, analytical, and organized mindset to manage complex projects and problem-solve effectively.

• Dynamic Environment Adaptability: Demonstrated success in thriving within dynamic, deadline-driven environments while managing multiple concurrent projects.

Preferred Skills:

• Adobe Experience Suite: Experience with Adobe Experience products, likely in relation to content management or digital experience platforms.

• Web Development & CMS: Familiarity with web development concepts and Content Management Systems (CMS), understanding how designs are implemented and managed.

📝 Enhancement Note: The required experience level of 7-10 years for a "Lead" role is standard. The emphasis on practical skills like prototyping (Figma mentioned) and understanding e-commerce/marketing is critical for a role focused on customer acquisition and retention. The mention of Adobe Experience suggests potential integration with Comcast's existing digital marketing and content platforms.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX/UI Expertise: A portfolio showcasing a strong track record of designing intuitive and impactful digital experiences across web and mobile platforms.

• End-to-End Project Examples: Showcase projects that illustrate the full design lifecycle, from initial concept and user research to final implementation and iteration.

• Problem-Solution Articulation: Clearly articulate the user problems addressed, the design solutions proposed, and the rationale behind key design decisions.

• Prototyping & Interaction Design: Include examples of interactive prototypes and detailed interaction designs that demonstrate a deep understanding of user flow and engagement.

• Cross-Functional Project Collaboration: Highlight projects where collaboration with product managers, developers, and other stakeholders was crucial to success.

Process Documentation:

• User-Centric Design Workflow: Demonstrate experience with user-centric design workflows, including user research methodologies, persona development, journey mapping, and usability testing.

• Agile/Iterative Design Practices: Showcase how you've applied agile or iterative design principles to rapidly prototype, gather feedback, and refine designs.

• Design System Contribution: Evidence of experience working with or contributing to design systems to ensure consistency and efficiency across digital products.

• Metrics-Driven Design Impact: Present how design decisions have been informed by data (e.g., analytics, user feedback) and how their impact can be measured (e.g., improved conversion rates, reduced task completion times).

📝 Enhancement Note: For a Lead UX Designer role, a robust portfolio is paramount. The emphasis should be on showcasing strategic thinking, problem-solving abilities, and the tangible impact of design work on user experience and business goals. The ability to articulate the design process and demonstrate collaboration is key.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $110,000 - $160,000 annually.

• Methodology: This estimate is based on industry benchmarks for Lead UX Designers in major US metropolitan areas like Philadelphia, considering the experience level (7-10 years), the company's size and industry (Comcast, a Fortune 50 leader in media and technology), and the responsibilities outlined. Compensation can vary based on specific skills, performance, and negotiation.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.

• Financial Well-being: Options for retirement savings plans (e.g., 401(k) with company match), potential stock purchase programs, and financial planning resources.

• Work-Life Balance: Paid time off (PTO), holidays, and potential for flexible work arrangements to support physical, financial, and emotional well-being.

• Professional Development: Access to learning resources, training programs, and opportunities for skill advancement relevant to design and technology.

• Employee Discounts: Potential discounts on Comcast products and services.

• Wellness Programs: Resources and programs focused on physical and mental health.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• Flexibility: While an on-site role, there may be some flexibility in daily scheduling, but availability for variable hours, nights, weekends, and overtime is explicitly mentioned as a requirement.

📝 Enhancement Note: Given Comcast's status as a Fortune 50 company, a comprehensive benefits package is expected. The salary range is an estimation based on market data for similar roles and experience levels in a high cost-of-living area like Philadelphia. The explicit mention of variable hours and overtime indicates the demanding nature of the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media & Technology. Comcast is a leading provider of entertainment, information, and communications products and services, operating at the intersection of cutting-edge technology and media content delivery.

Company Size: Large Enterprise (Fortune 50). As a major global corporation, Comcast offers extensive resources, structured career paths, and opportunities for large-scale impact.

Founded: 1963. With a long history, Comcast has evolved significantly, demonstrating adaptability and a sustained commitment to innovation and growth in the rapidly changing media and technology landscape.

Team Structure:

• Digital Experience Design (DXD) Team: This team operates at the forefront of Comcast's digital innovation, blending artistic creativity with scientific rigor to craft imaginative products and services.

• Reporting Structure: The Lead UX Designer will likely report to a Director or Senior Manager within the DXD team, with potential indirect reporting lines or strong collaboration with Product Management leadership.

• Cross-functional Collaboration: The role demands close collaboration with Product Managers, UX Researchers, Brand teams, Marketing, Sales, Customer Experience, and Development teams to ensure seamless integration of design across all customer touchpoints.

Methodology:

• Entrepreneurial & Collaborative: The DXD team fosters an environment that encourages new ideas, teamwork, and a shared sense of ownership in developing breakthrough digital solutions.

• Data-Driven Design: Emphasis is placed on using data (customer feedback, user research, analytics) to inform design decisions and drive continuous improvement.

• Agile & Iterative Development: The team likely employs agile methodologies, focusing on rapid prototyping, user testing, and iterative deployment to quickly adapt to user needs and market changes.

Company Website: https://www.comcast.com/

📝 Enhancement Note: Comcast's culture is described as fast-paced and innovative. The DXD team specifically is positioned as a hub for creativity and impact, focusing on customer-centric digital solutions. The "Operating Principles" mentioned in the job description (Own the customer experience, Know your stuff, Win as a team, etc.) are key to understanding their cultural expectations.

📈 Career & Growth Analysis

Operations Career Level: Lead. This level signifies a senior individual contributor role with the expectation of technical leadership, strategic input, and mentorship. It's a step beyond mid-level, requiring a deep understanding of design principles and the ability to influence project direction.

Reporting Structure: The Lead UX Designer will report to a leadership position within the DXD team, likely a Director or Senior Manager. This structure provides guidance and oversight while allowing for significant autonomy in design execution and strategy.

Operations Impact: This role has a direct and significant impact on revenue and business decisions by designing user experiences that drive customer acquisition, retention, and engagement for Xfinity.com. The quality of the UX directly influences customer satisfaction, conversion rates, and overall brand perception.

Growth Opportunities:

• Leadership Expansion: Potential to advance into Senior Lead UX Designer, Principal UX Designer, or UX Manager roles, taking on greater strategic responsibility and team leadership.

• Specialization Deepening: Opportunity to specialize in specific areas of UX, such as service design, interaction design for complex systems, or user research leadership.

• Cross-Functional Mobility: Potential to move into product management, program management, or other strategic roles within Comcast's diverse business units, leveraging a deep understanding of customer experience.

• Continuous Learning: Access to Comcast's extensive learning resources, industry conferences, and internal training programs to stay abreast of the latest UX trends, tools, and technologies.

📝 Enhancement Note: The "Lead" title indicates a strong potential for career progression within Comcast. The role offers opportunities to hone leadership skills, deepen technical expertise in UX, and potentially transition into management or broader strategic roles within a large organization.

🌐 Work Environment

Office Type: On-site. This role is based in Comcast's Philadelphia headquarters, indicating a traditional office-based work environment.

Office Location(s): 1701 John F Kennedy Blvd, Philadelphia, PA. This central Philadelphia location offers accessibility and proximity to urban amenities.

Workspace Context:

• Collaborative Hub: The Philadelphia office likely features modern collaborative spaces designed to foster teamwork and cross-functional interaction, essential for the DXD team's approach.

• Tools & Technology: Access to industry-standard design software, hardware, and potentially Comcast's proprietary tools and platforms to support design and prototyping efforts.

• Team Interaction: Opportunities for regular face-to-face interaction with design colleagues, product managers, researchers, and other stakeholders, promoting efficient communication and idea exchange.

Work Schedule: While a standard 40-hour work week is typical, the role requires flexibility with variable schedules, nights, weekends, and overtime as needed, reflecting the dynamic nature of project deadlines and product launches in the media and technology sector.

📝 Enhancement Note: The on-site requirement in a major corporate headquarters suggests a structured work environment with access to extensive resources. The emphasis on collaboration and potential for flexible arrangements (within the on-site context) aligns with modern corporate design team operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: A critical stage where candidates present their portfolio, detailing specific projects, their role, design process, challenges, and outcomes. Expect to discuss your approach to user advocacy, problem-solving, and collaboration.

• Design Challenge/Exercise: A practical exercise or case study to evaluate design thinking, problem-solving skills, creativity, and ability to work under time constraints. This may simulate a real-world design problem relevant to Comcast.

• Stakeholder Interviews: Interviews with hiring managers, potential peers (other UX designers, product managers), and cross-functional team members to assess technical skills, leadership potential, communication style, and cultural alignment. You'll likely be asked about your experience with specific tools and methodologies.

• Executive/Final Interview: Potentially a final interview with senior leadership to assess strategic thinking, vision, and overall fit for the Lead role.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase leadership, impact, and a diverse range of skills (web, mobile, e-commerce, complex problem-solving).

• Tell a Story: For each project, clearly outline the problem, your role, the process, key decisions, challenges, solutions, and quantifiable results. Emphasize your strategic contributions and design rationale.

• Demonstrate Process: Show your thinking: user research, personas, journey maps, wireframes, prototypes, usability testing insights, and iterations.

• Quantify Impact: Where possible, use data (e.g., conversion rates, engagement metrics, task success rates) to demonstrate the business value and user impact of your designs.

• Highlight Leadership: For a Lead role, showcase instances where you mentored junior designers, influenced product strategy, or led design initiatives.

• Tailor to Comcast: Research Comcast's products (Xfinity, Peacock, etc.) and consider how your experience aligns with their strategic goals and customer base.

Challenge Preparation:

• Understand Comcast's Business: Familiarize yourself with Comcast's services, target audience, and competitive landscape, particularly in the digital realm.

• Practice Problem-Solving: Be prepared to tackle a design challenge that requires you to define the problem, ask clarifying questions, outline your approach, and propose solutions with clear rationale.

• Think Iteratively: Demonstrate how you would approach the problem using an iterative process, considering user feedback and potential pivots.

• Articulate Your Rationale: Clearly explain why you're making certain design choices, linking them back to user needs and business objectives.

📝 Enhancement Note: The interview process is designed to thoroughly assess both design craft and leadership capabilities. A strong portfolio presentation that highlights strategic thinking, problem-solving, and quantifiable results is crucial for this Lead position.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a key tool for UI/UX design, wireframing, and prototyping. Proficiency is expected.

• Adobe Creative Suite: Likely required for broader design tasks, image editing, and potentially integration with Adobe Experience platforms.

• Prototyping Tools: Beyond Figma, experience with other prototyping tools (e.g., InVision, Sketch) may be beneficial.

• Collaboration Platforms: Tools like Jira, Confluence, Slack, or Microsoft Teams for project management, communication, and team collaboration.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track key performance indicators (KPIs).

• User Feedback/Survey Tools: Experience with platforms for collecting and analyzing customer feedback (e.g., SurveyMonkey, Qualtrics, internal feedback mechanisms).

• Data Visualization Tools: Ability to interpret and potentially create dashboards using tools like Tableau or Power BI, or through reporting features within analytics platforms.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how UX design impacts CRM data and customer journeys is valuable. Experience with Salesforce or similar CRM platforms is a plus.

• CMS Systems: Experience with Content Management Systems (CMS) is listed as a plus, indicating interaction with platforms used to publish and manage web content.

• Integration Concepts: A general understanding of how different digital systems (CRM, CMS, analytics, design tools) integrate to create a cohesive customer experience.

📝 Enhancement Note: Proficiency in Figma is a must. The broader tech stack suggests a need for a UX designer who can not only create beautiful interfaces but also understand the data behind user behavior and contribute to the seamless delivery of digital experiences across various integrated platforms.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing putting customers first, providing seamless digital options, and making them advocates for Comcast's products and services.

• Continuous Learning & Expertise: Encouraging employees to be enthusiastic learners, users, and advocates of their "game-changing technology, products and services," particularly focusing on digital tools and experiences.

• Teamwork & Collaboration: Fostering an environment where "big things happen by working together" and individuals are open to new ideas and diverse perspectives.

• Accountability & Results: Driving results and growth, with an emphasis on accountability in creativity and delivering breakthrough digital solutions.

• Inclusion & Respect: Promoting a culture of inclusion in how individuals work and lead, and doing what's right for everyone involved.

Collaboration Style:

• Cross-Functional Integration: The DXD team actively collaborates with Product, Marketing, Sales, and Brand teams, requiring designers to bridge gaps and translate needs across different departments.

• Iterative Feedback Loops: A culture that embraces feedback from stakeholders, users, and development teams to refine designs continuously.

• Workshop Facilitation: Leading and participating in design thinking workshops to foster shared understanding and co-create solutions.

• Open Communication: Encouraging open dialogue and transparency in design discussions and decision-making.

📝 Enhancement Note: Comcast's stated values, particularly around customer experience, teamwork, and continuous learning, are central to the DXD team's ethos. A candidate should demonstrate an ability to embody these values in their daily work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating the diverse and sometimes conflicting priorities of various business units (Sales, Marketing, Product, Brand) to deliver a cohesive and user-centric experience.

• Pace of Innovation: Keeping up with rapid technological advancements and evolving customer expectations in the fast-paced media and technology industry.

• Large-Scale Impact: Designing for millions of customers requires a deep understanding of scalability, accessibility, and the potential ripple effects of design decisions.

• Integration Complexity: Ensuring seamless user experiences across multiple platforms and touchpoints within Comcast's extensive product ecosystem.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like service design, behavioral economics in UX, advanced prototyping, and inclusive design.

• Industry Trends & Technologies: Access to training, conferences (e.g., NN/g, UXPA), and resources to stay current with emerging UX trends, AI in design, and new digital technologies.

• Leadership Development: As a Lead, opportunities to hone mentoring, coaching, and strategic planning skills, preparing for future management roles.

• Cross-Disciplinary Exposure: Learning from experts in product management, marketing, data analytics, and engineering within Comcast to gain a holistic understanding of product development.

📝 Enhancement Note: The challenges presented are typical for a lead role in a large, complex organization. The growth opportunities emphasize continuous skill development and potential for career advancement within Comcast's expansive structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder demands while designing a digital experience. How did you manage it, and what was the outcome?" (Focus on negotiation, compromise, and user advocacy.)

• "Walk us through a complex UX problem you solved. What was your process, what tools did you use, and what was the measurable impact on the user or business?" (Prepare a case study highlighting your problem-solving methodology and results.)

• "How do you ensure accessibility and inclusivity are integrated into your design process from the outset?" (Demonstrate understanding of WCAG guidelines and inclusive design principles.)

Company & Culture Questions:

• "What do you know about Comcast's digital products and services, and how do you see UX playing a role in their success?" (Research Xfinity.com, Peacock, and other digital offerings.)

• "How do you align your design philosophy with a company's core values, such as customer obsession and teamwork?" (Connect your personal values and work style to Comcast's stated principles.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear structure: Context/Problem -> Your Role -> Process/Methodology -> Key Decisions/Challenges -> Solution -> Results/Impact.

• Visual Storytelling: Use visuals (screenshots, wireframes, prototypes, user flows) to illustrate your points. Don't just show the final design; show the journey.

• Quantify Everything Possible: Use metrics to demonstrate the success of your designs. If exact numbers aren't available, discuss the metrics you would track.

• Be Ready for Deep Dives: Anticipate questions about your specific contributions, design rationale, trade-offs made, and how you handled feedback or criticism.

• Lead with Confidence: As a Lead candidate, project confidence in your abilities, decision-making, and leadership potential.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skill but also strategic thinking, leadership potential, and cultural fit. Preparing specific examples that align with Comcast's values and business objectives will be key.

📌 Application Steps

To apply for this Lead UX Designer position:

• Submit your application through the provided link on the Comcast Careers portal.

• Customize Your Resume: Tailor your resume to highlight the 7-10 years of relevant UX/UI design experience, specific accomplishments in digital web and mobile projects, and proficiency in required skills like Figma, Customer Experience, and E-Commerce. Use keywords from the job description.

• Prepare Your Portfolio: Curate 3-5 of your strongest projects that showcase end-to-end UX design, problem-solving, leadership, and quantifiable impact. Ensure each project clearly articulates the problem, your role, process, solution, and results. Be ready to present this virtually or in person.

• Research Comcast: Familiarize yourself with Comcast's products (especially Xfinity.com), their brand, recent news, and their stated operating principles. Understand their customer base and market position in media and technology.

• Practice Interview Questions: Rehearse answers to common UX interview questions, focusing on behavioral examples that demonstrate your skills, experience, and alignment with Comcast's values. Prepare for potential design challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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