Lead Product Designer, Powered by TodayTix

📍 Job Overview

Job Title: Lead Product Designer, Powered by TodayTix

Company: TodayTix Group

Location: London, UK

Job Type: Full Time

Category: Product Design Operations / GTM Technology

Date Posted: 2026-06-08

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end product design for complex B2B initiatives within the 'Powered by TodayTix' (PxT) enterprise ticketing and e-commerce platform, focusing on partner portal expansion across various live event sectors.

• Drive user experience (UX) and user interface (UI) design excellence, translating intricate industry concepts into elegant, intuitive user flows, with a strong emphasis on information-dense, dashboard-style products.

• Actively leverage and evolve the company's Design System, ensuring scalability and setting high standards for the broader design team, utilizing AI tools for efficiency and quality.

• Champion a data-driven design approach, informed by user research, and collaborate closely with product managers, engineers, and QA to deliver high-quality, user-centered solutions that empower live event partners.

📝 Enhancement Note: This role is positioned as a "Lead" Product Designer, indicating significant autonomy and responsibility for driving design strategy and execution on complex B2B product initiatives. The mention of AI tools and AI-assisted coding suggests a forward-thinking approach to design processes and a need for candidates who embrace technological advancements in their workflow. The focus on B2B and dashboard design is a critical differentiator for operations-minded candidates.

📈 Primary Responsibilities

• Lead the complete product design lifecycle for critical B2B features and partner portal enhancements, from initial concept and user research through to final delivery and quality assurance.

• Translate complex business logic and nuanced industry requirements into clear, user-friendly workflows and interfaces for live event partners managing their inventory, sales, and operations.

• Collaborate intensely with Product Managers to define product strategy and roadmap, and with Engineering teams to ensure seamless implementation of designs, advocating for user needs throughout the development process.

• Proactively manage stakeholder expectations, communicate design decisions clearly and persuasively, and manage scope changes effectively, ensuring alignment across departments.

• Actively contribute to and advance the company's Design System, ensuring its components are scalable, accessible, and consistently applied, while also pressure-testing its limits for new functionalities.

• Utilize AI tools extensively across the design workflow—including research synthesis, ideation, prototyping, and even AI-assisted coding for frontend component development and design system maintenance—to enhance speed and quality.

• Conduct and synthesize generative and usability research to deeply understand user needs, pain points, and workflows within the B2B ticketing and e-commerce context.

• Mentor and guide other designers, foster a culture of design excellence, and lead by example in advocating for user-centric design principles and high-quality execution.

• Regularly engage with the live product to identify usability issues, uncover bugs, and propose data-informed improvements that enhance partner experience and operational efficiency.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and a strong emphasis on cross-functional collaboration within a B2B SaaS environment. The explicit mention of AI tool fluency and AI-assisted coding for design system contribution is a significant differentiator for this role, requiring candidates to be not only skilled designers but also early adopters of emerging technologies.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent knowledge and experience in Product Design, UX/UI, or a related field is essential.

Experience: 6+ years of dedicated Product Design experience, with a proven track record in a lead or senior capacity, is required.

Required Skills:

• Product Design Leadership: Demonstrated ability to lead complex, end-to-end design initiatives with minimal supervision, managing stakeholders and scope effectively.

• UX/UI Expertise: Strong understanding of UX fundamentals and a highly refined aesthetic sense for UI design, with the ability to simplify intricate concepts into intuitive user flows.

• B2B/Dashboard Design: Significant experience designing for complex, information-dense B2B products, enterprise software, or dashboard interfaces is crucial.

• Design System Proficiency: Proven experience in leveraging, contributing to, and evolving Design Systems with sound judgment and an understanding of scalability.

• Figma Mastery: Advanced proficiency in Figma for design, prototyping, and collaboration.

• Research Acumen: Experience conducting both generative and usability research to inform design decisions.

• AI Tool Fluency: Active and proficient use of AI tools across the design process, including research, ideation, prototyping, and willingness to use AI-assisted coding for frontend components and design system updates.

• Independent Execution: Proven ability to work autonomously, manage multiple projects concurrently, and drive work forward with initiative.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to clearly present and defend design work to diverse stakeholders, including executives.

• Cross-functional Collaboration: Experience working effectively within agile squads, collaborating closely with product managers, engineers, and QA to ensure timely and high-quality product delivery.

Preferred Skills:

• Experience in the live events, ticketing, or e-commerce industries.

• Familiarity with front-end development principles and how designs translate to code.

• Experience mentoring junior designers.

• A strong understanding of how design impacts business metrics and revenue generation.

📝 Enhancement Note: The requirement for AI fluency and AI-assisted coding is a significant, forward-looking qualification that differentiates this role. Candidates should be prepared to showcase examples of how they've integrated AI into their design workflow. The emphasis on B2B and data-heavy products is key for operations-minded candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong track record of user-centered design, beautifully executed UI, and successful product launches.

• Specific case studies demonstrating experience with B2B products, enterprise software, or complex dashboard designs, highlighting the challenges, your process, and the impact of your solutions.

• Examples of how you have translated complex industry concepts and business logic into simple, intuitive user flows and interfaces.

• Demonstrations of your ability to work within, contribute to, and evolve a Design System, showcasing its impact on consistency and efficiency.

• Evidence of your proficiency with Figma and prototyping tools, including examples of complex interactive prototypes. Process Documentation:

• Case studies should detail your end-to-end design process, from initial discovery and research synthesis to ideation, prototyping, user testing, and collaboration with engineering for delivery.

• Clearly articulate how you've used data and user feedback (both qualitative research and quantitative metrics) to drive design decisions and iterate on solutions.

• Showcase examples of how you've managed complex projects, including stakeholder communication, scope management, and problem-solving when faced with constraints.

• Include examples of how you have leveraged AI tools within your design process, detailing the specific tools used and the benefits gained in terms of efficiency, ideation, or output quality.

📝 Enhancement Note: The portfolio is critical for this role, especially given the emphasis on B2B and complex systems. Candidates must be prepared to demonstrate their ability to handle intricate requirements and present their process clearly, with a specific focus on how they integrate AI and maintain design system integrity.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Lead Product Designers with 6-10 years of experience in London, UK, the estimated salary range is between £70,000 - £95,000 per annum. This estimate considers the seniority of the role, the specific technical requirements (AI fluency, B2B design), and the London cost of living.

Benefits:

• Hybrid Work Environment: A flexible blend of in-office and remote work, encouraging collaboration while maintaining personal flexibility.

• Work From Anywhere: Up to 4 weeks per year of flexible 'work from anywhere' policy, offering global flexibility.

• Pension Scheme: Generous pension match and access to a bespoke pension scheme to support long-term financial planning.

• Employee Assistance Programme (EAP): Confidential support services for personal and professional well-being.

• Healthcare: Access to a corporate rate Vitality PMI plan and a healthcare cash plan for medical expenses.

• Perks & Discounts: Complimentary tickets to shows and events, season ticket loans for commuting, and a cycle to work scheme.

• Time Off: Birthday off, and three months of fully paid Parental Leave.

• Development & Recognition: Annual Professional Development Budget for learning and growth, and an Employee Referral Bonus.

• Charitable Giving: Employee Charity Donation Matching to support causes important to employees.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week, with the hybrid model offering flexibility on daily location.

📝 Enhancement Note: Salary is estimated based on typical Lead Product Designer roles in London with significant experience. The benefits package is comprehensive, with a notable emphasis on flexibility (hybrid, WFA) and personal well-being, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: TodayTix Group operates within the dynamic intersection of technology, e-commerce, and the live entertainment industry, serving as a global leader in cultural experiences and ticketing solutions.

Company Size: TodayTix Group is part of MARI, a larger global events and experiences company, indicating a substantial organizational backing with resources for innovation and growth. This size suggests opportunities for impact within a growing division while benefiting from a larger corporate structure.

Founded: TodayTix Group has been in operation long enough to establish itself as a leader, and its recent integration into MARI in 2025 signifies a new phase of accelerated growth and expanded vision.

Team Structure:

• The 'Powered by TodayTix' (PxT) division focuses on enterprise solutions, suggesting a dedicated team of product managers, designers, engineers, and potentially operations specialists working on the B2B platform.

• Designers are part of a broader design function, likely with a Design Lead or Head of Design overseeing the team, and designers embedded within specific product squads.

• Collaboration is a key theme, with designers working closely with Product Managers and Engineers in an agile squad structure, implying regular cross-functional interaction. Methodology:

• Data-Driven Design: The company emphasizes being "powered by vast data and insights," suggesting that design decisions are informed by analytics, user behavior, and market data.

• Agile Development: Working in "squads" and iterating "often" points to an agile development methodology, requiring designers to be adaptable and responsive to changes.

• User-Centricity: The focus on creating "frictionless discovery and purchase journeys" and designing for user needs underscores a commitment to user-centered design principles.

• AI Integration: A significant methodological emphasis is placed on the fluent use of AI tools across the design workflow, including AI-assisted coding, indicating a commitment to leveraging cutting-edge technology for efficiency and innovation.

Company Website: https://www.todaytixgroup.com/

📝 Enhancement Note: The integration into MARI signals significant growth potential and access to resources. The company culture is described as nimble, growth-oriented, and focused on ownership and impact, which is highly relevant for operations professionals seeking roles where they can influence strategic direction and drive tangible results.

📈 Career & Growth Analysis

Operations Career Level: This "Lead Product Designer" role is positioned at a senior/leadership level within the design function. It requires independent execution, strategic thinking, and the ability to mentor others, indicating a significant step beyond individual contributor roles. It’s a critical role for shaping the B2B product experience.

Reporting Structure: The designer will likely report to a Design Manager, Head of Design, or a Director of Product for the PxT division. They will be embedded within agile product squads, collaborating daily with Product Managers and Engineers.

Operations Impact: This role has a direct impact on the success of TodayTix Group's B2B clients (theatres, producers, event organizers) by providing them with the tools to effectively manage their operations, drive sales, and reach audiences. The design of the partner portal directly influences partner satisfaction, operational efficiency, and ultimately, the revenue generated through the PxT platform.

Growth Opportunities:

• Design Leadership: Potential to grow into a Design Manager or Head of Design role, overseeing larger teams and more strategic design initiatives within PxT or across TTG.

• Specialization: Deepen expertise in B2B SaaS design, e-commerce platforms, or specific areas like AI-driven design tools and methodologies.

• Cross-functional Leadership: Opportunities to influence product strategy and lead design efforts for major new feature sets or platform expansions.

• Mentorship & Advocacy: Develop leadership skills through mentoring junior designers and championing design best practices across the organization.

• Industry Influence: Contribute to the evolution of design within the live entertainment ticketing and e-commerce space, potentially presenting at conferences or contributing to industry thought leadership.

📝 Enhancement Note: The "Lead" title signifies a clear path for career progression into management or principal-level design roles. The emphasis on AI and B2B design also offers opportunities for specialization in high-demand areas.

🌐 Work Environment

Office Type: The role operates within a hybrid work environment, requiring a minimum of 2 days per week in the London office, with the remaining days offering flexibility. This model aims to balance in-person collaboration with individual work preferences.

Office Location(s): Based in London, UK, providing access to a vibrant tech and cultural hub. Specific office details (e.g., amenities, location within London) would typically be available upon further inquiry or during the interview process.

Workspace Context:

• Collaborative Spaces: The office environment is designed to foster collaboration, with meeting rooms and common areas conducive to brainstorming and team discussions.

• Technology Access: As a tech-forward company, expect access to modern design tools, hardware, and potentially dedicated spaces for testing and prototyping. The company encourages the use of AI tools, so access to relevant software and platforms is implied.

• Team Interaction: The hybrid model allows for structured in-person interaction with product managers, engineers, and fellow designers, facilitating real-time feedback and problem-solving.

Work Schedule: A standard full-time schedule is expected, with the hybrid arrangement allowing for flexibility in daily work location. The emphasis on AI tools and efficiency suggests a focus on output and impact rather than strict adherence to hours.

📝 Enhancement Note: The hybrid model with a specific office-day requirement is a key aspect of the work environment, offering a structured approach to balancing remote and in-office work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements, particularly B2B design experience and AI fluency.

• Portfolio Presentation & Design Challenge: Expect to present your portfolio, walking through key case studies that highlight your process, problem-solving skills, and impact. A design challenge, potentially focused on simplifying a complex B2B workflow or proposing improvements to an existing interface, may be included, with a focus on your approach to AI integration and Design System usage.

• Cross-functional Interviews: Meetings with Product Managers and Engineering leads to assess collaboration style, technical understanding, and ability to work within an agile team.

• Leadership Interview: A discussion with the hiring manager or Head of Design, focusing on leadership potential, strategic thinking, mentorship capabilities, and cultural fit, including your vision for AI in design.

• Final Round: Potentially a meeting with senior leadership to discuss overall vision and impact.

Portfolio Review Tips:

• Highlight B2B/Dashboard Expertise: Select case studies that specifically showcase your experience with complex, information-dense B2B products or dashboard interfaces.

• Demonstrate AI Integration: Clearly articulate how you've used AI tools in your workflow, the specific challenges addressed, and the tangible benefits achieved (e.g., faster iteration, novel solutions, improved quality).

• Showcase Design System Contributions: Detail your involvement with Design Systems, including how you've applied them, evolved them, and ensured consistency.

• Focus on Process & Impact: For each case study, clearly outline the problem, your design process, your role, the tools used (including AI), and the measurable outcomes or impact on users and the business.

• Practice Your Narrative: Be prepared to articulate your design decisions logically and confidently, explaining the "why" behind your choices.

Challenge Preparation:

• Understand the B2B Context: Familiarize yourself with the challenges of designing for enterprise software and partner portals in the live events/ticketing industry.

• Embrace AI: Think about how AI could be applied to solve the design problem presented in the challenge, and be ready to articulate these ideas.

• Design System Thinking: Consider how existing design system components could be leveraged or adapted for the challenge.

• Communication is Key: Focus on clearly articulating your thought process, assumptions, and proposed solutions, rather than just delivering a final polished design.

📝 Enhancement Note: The interview process will heavily scrutinize your B2B experience, AI fluency, and portfolio. Candidates should prepare specific examples that demonstrate these capabilities and how they contribute to operational efficiency and business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary tool), with proficiency in various prototyping functionalities.

• AI Design Tools: Fluency with a range of AI tools for research synthesis, ideation, content generation, and potentially AI-assisted coding for frontend components and Design System maintenance. Examples might include tools like ChatGPT, Midjourney, or specialized AI design assistants.

• Design System Management: Tools and processes for contributing to and maintaining a robust Design System.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) for understanding user behavior and product performance, though direct use may be less frequent than for a dedicated analyst.

• Ability to interpret data and translate insights into design improvements. CRM & Automation:

• While not a direct CRM role, understanding how design impacts CRM workflows and partner engagement is beneficial.

• Familiarity with SaaS platforms and the interconnectedness of various business systems.

📝 Enhancement Note: Proficiency in Figma is a given. The standout requirement here is AI fluency across the design workflow, including AI-assisted coding. This indicates a company that is at the forefront of adopting new technologies to streamline design processes and potentially reduce reliance on development for certain tasks.

👥 Team Culture & Values

Operations Values:

• Bias for Action & Agility: A culture that moves quickly, iterates often, and embraces change, reflecting the fast-paced nature of the tech and live events industries.

• Ownership & Impact: Employees are expected to take ownership of their work and focus on driving measurable impact, aligning with operations principles of accountability and results.

• Curiosity & Growth Mindset: A strong emphasis on continuous learning, adaptability, and viewing challenges as opportunities for development.

• Collaboration & Kindness: While being challenged to do great work, there's a core value of supporting each other and working collaboratively as "humans who love theatre and live experiences."

• User-Centricity & Data-Driven: A commitment to understanding and serving users, informed by data and insights to guide decision-making.

Collaboration Style:

• Cross-functional Integration: Designers are integral members of product squads, working hand-in-hand with Product Managers and Engineers, fostering a highly integrated and collaborative approach.

• Feedback-Rich Environment: The company values feedback for growth, suggesting an open and constructive communication style for design reviews and critiques.

• Knowledge Sharing: Encouraging the sharing of best practices, especially around new technologies like AI, to elevate the entire team's capabilities.

📝 Enhancement Note: The culture emphasizes a blend of high performance and supportive collaboration. For operations professionals, the focus on "ownership," "impact," and "bias for action" will resonate strongly, as these are core tenets of effective operations teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of B2B Systems: Designing for intricate B2B partner portals with numerous features, data points, and nuanced workflows requires deep analytical thinking and a systematic approach.

• Rapid Technological Evolution: Staying ahead of the curve with AI tools and integrating them effectively into established design processes while maintaining quality and usability.

• Balancing Stakeholder Needs: Effectively managing the expectations and requirements of various internal stakeholders (Product, Engineering, Sales, Leadership) and external partners.

• Driving Design System Adoption: Ensuring consistent application and continued evolution of the Design System across a growing product suite and team.

Learning & Development Opportunities:

• AI Design Specialization: Opportunities to become a recognized expert in leveraging AI for product design within the company and potentially the industry.

• Leadership Development: Gaining experience in mentoring, leading design initiatives, and contributing to design strategy, paving the way for future leadership roles.

• Industry Exposure: Working within the fast-paced live entertainment and e-commerce tech sector offers exposure to unique business models and user behaviors.

• Formal Training: The annual Professional Development Budget can be used for courses, conferences, or certifications relevant to product design, AI, or leadership.

📝 Enhancement Note: The challenges presented are highly relevant to operations roles, involving complexity, technological adoption, stakeholder management, and process standardization. The growth opportunities are clearly defined for career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B product you've designed. What were the key challenges, how did you simplify the user experience, and what was the business impact?" (Focus on process, user-centricity, and measurable outcomes.)

• "How do you see AI transforming product design in the next 1-3 years, and how have you begun incorporating AI tools into your own workflow? Provide specific examples." (Be ready to showcase your AI fluency and forward-thinking approach.)

• "Walk us through your process for contributing to or evolving a Design System. How do you ensure scalability and adoption?" (Highlight your understanding of design systems as a tool for operational efficiency and consistency.)

• "How do you manage conflicting requirements from different stakeholders (e.g., Product vs. Engineering vs. Sales) when designing a feature?" (Demonstrate your negotiation, communication, and problem-solving skills.) Company & Culture Questions:

• "What excites you about TodayTix Group and the 'Powered by TodayTix' mission?" (Research the company's brands, values, and recent news, especially the MARI integration.)

• "How would you foster a culture of design excellence and mentorship within a growing design team?" (Align your answer with their stated values of growth and collaboration.)

• "How do you stay updated on emerging design trends and technologies, particularly in AI?" (Show your proactive learning habits.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process (including AI usage), your key design decisions, and the quantifiable results or impact.

• Emphasize B2B and Complexity: Select case studies that best demonstrate your ability to handle intricate requirements and design for enterprise-level users.

• Show, Don't Just Tell: Use visuals effectively to illustrate your design solutions and user flows. Be prepared to dive deep into the details of your Figma work.

• Articulate AI Value: Explicitly state how AI tools were used, the specific benefits gained (e.g., speed, creativity, efficiency), and how they contributed to the overall success of the project.

• Be Ready for Q&A: Anticipate questions about your design choices, trade-offs made, and how you would handle specific scenarios related to the role.

📝 Enhancement Note: Candidates should prepare to demonstrate not only strong design skills but also strategic thinking, leadership potential, and a clear understanding of how design contributes to business operations and revenue. The AI component is critical and requires specific examples.

📌 Application Steps

To apply for this Lead Product Designer position:

• Submit your application through the provided link on jobs.lever.co.

• Curate Your Portfolio: Ensure your portfolio prominently features B2B/dashboard design case studies and clearly articulates your process, including specific examples of AI tool integration and their impact. Tailor the selection to highlight relevant skills for complex enterprise software.

• Optimize Your Resume: Highlight your 6+ years of experience, leadership roles, proficiency in Figma, AI fluency, and any experience in e-commerce, ticketing, or B2B SaaS environments. Use keywords such as "Product Design," "UX/UI," "B2B," "Design Systems," "AI," and "Figma."

• Prepare for Interview Stages: Practice presenting your portfolio, focusing on your design process, problem-solving approach, and the quantifiable impact of your work. Prepare to discuss your experience with AI tools and their application in design.

• Research TodayTix Group: Understand their mission, brands, and the 'Powered by TodayTix' division's role in the market. Familiarize yourself with their company culture and values to articulate your fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.