Lead Designer

📍 Job Overview

Job Title: Lead Designer

Company: MiniMed

Location: Texas, United States

Job Type: FULL_TIME

Category: UX/UI Design & Digital Transformation

Date Posted: 2026-04-07

Experience Level: 10+ Years

Remote Status: Remote OK

🚀 Role Summary

• Lead the strategic vision and execution of user experience (UX) and user interface (UI) design for MiniMed's direct-to-consumer (D2C) and e-commerce platforms, focusing on enhancing customer journeys and driving measurable business outcomes.

• Drive the transformation of digital touchpoints for customers, from initial product discovery and evaluation through purchase, onboarding, and ongoing engagement, ensuring a seamless and intuitive experience.

• Collaborate closely with cross-functional teams, including Product Management, Engineering, Marketing, and senior leadership, to define experience strategy, prioritize initiatives, and accelerate the delivery of innovative digital solutions.

• Utilize a deep understanding of user research, data analysis, and customer insights to inform design decisions, continuously optimize user experiences, and improve key performance indicators (KPIs) such as conversion rates and customer engagement.

📝 Enhancement Note: This role is positioned as a Lead Designer with a strong emphasis on strategic thinking and hands-on execution within a digital transformation context, specifically for D2C and e-commerce initiatives. The focus on "transformation" and "complex digital ecosystems" suggests a need for deep expertise in user-centered design principles applied to business-critical areas.

📈 Primary Responsibilities

• Spearhead the design strategy and execution for critical D2C and e-commerce initiatives on MiniMed.com, encompassing product discovery, consideration, conversion, onboarding, retention, and account management experiences.

• Translate complex business objectives, evolving customer needs, technical limitations, and emerging platform opportunities into clear, user-friendly, and impactful digital experiences.

• Develop comprehensive customer journey maps, service blueprints, wireframes, interactive prototypes, and high-fidelity designs to enhance usability, boost conversion rates, and foster long-term customer loyalty.

• Design and implement scalable interaction models and experience frameworks that can effectively support diverse touchpoints, a wide range of user needs, and future digital capabilities within the MiniMed ecosystem.

• Forge strong partnerships with product managers, engineers, marketing specialists, and senior business leaders to collaboratively define strategic vision, prioritize design opportunities, and expedite the execution of digital projects.

• Lead and conduct user research, in-depth interviews, and usability testing sessions to validate design concepts, pinpoint user friction points, and provide critical data to inform product roadmap development.

• Contribute significantly to shaping the overarching end-to-end experience strategy for the company's e-commerce transformation, ensuring a consistent and cohesive customer experience across the entire customer lifecycle.

• Actively participate in and contribute to the development and refinement of design systems, interaction patterns, and established best practices to promote speed, consistency, and scalability across all design and development teams.

• Present compelling design rationales, strategic recommendations, and prototype demonstrations to senior stakeholders, leveraging clear storytelling and customer-centric arguments to influence decision-making.

• Leverage quantitative data, qualitative research findings, and deep customer insights to drive continuous improvement and optimization of digital experiences, directly impacting key business performance metrics.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on design work, emphasizing the creation of scalable systems and the use of data to inform decisions within a complex digital transformation. This indicates a need for a candidate who can both architect future-state experiences and manage the tactical implementation.

🎓 Skills & Qualifications

Education:

• Requires a Baccalaureate Degree with a minimum of 10 years of relevant professional experience.

Experience:

• Minimum of 6 years of dedicated experience in digital product design, UX/UI design, service design, or specialized e-commerce experience design.

• Proven track record in designing for Direct-to-Consumer (D2C) models, e-commerce platforms, customer experience transformation initiatives, or complex digitally enabled service ecosystems.

• Demonstrated ability to transition seamlessly from strategic conceptualization to tactical execution, including journey mapping, concept development, prototyping, user testing, and final design delivery.

• Strong aptitude for systems thinking, enabling the simplification of complex challenges into intuitive, scalable, and user-friendly experiences.

• Experience in developing interaction models, experience frameworks, or reusable design patterns that can be effectively scaled across broader platforms or organizational ecosystems.

• Proven ability to improve multi-step customer flows such as product discovery, comparison shopping, online sign-up, checkout processes, user onboarding, or account management.

• Experience in service design and leading journey-based transformation projects for large-scale digital experiences.

• Familiarity with A/B testing, conversion rate optimization (CRO) strategies, and digital growth initiatives.

• Experience contributing to or evolving robust design systems within large, complex organizational structures.

• Experience translating emerging technologies, including AI-enabled capabilities, into intuitive and high-value user experiences.

Required Skills:

• Experience Design Leadership: Ability to lead and mentor design teams, define design strategy, and drive the end-to-end design process for complex digital products.

• E-commerce & D2C Expertise: Deep understanding of user behaviors, conversion funnels, and engagement strategies specific to direct-to-consumer and e-commerce environments.

• User Research & Testing: Proficiency in planning, conducting, and synthesizing user research, usability testing, and gathering customer insights to validate design decisions.

• Wireframing & Prototyping: Mastery of creating detailed wireframes, interactive prototypes (low to high fidelity), and mockups to communicate design concepts effectively.

• Journey Mapping & Service Blueprinting: Skill in developing comprehensive customer journey maps and service blueprints to visualize and optimize user experiences across touchpoints.

Preferred Skills:

• Figma Proficiency: Advanced skills in using Figma for UI design, prototyping, and collaboration, including leveraging its component and auto-layout features.

• Design Systems Management: Experience in building, maintaining, or contributing to design systems to ensure consistency and efficiency across digital products.

• Conversion Optimization: Familiarity with conversion rate optimization techniques, A/B testing frameworks, and data-driven approaches to improve user flow performance.

• Data Analysis & Insights: Ability to interpret user analytics, behavioral data, and A/B test results to inform design iterations and strategic decisions.

• Cross-functional Collaboration: Exceptional ability to partner effectively with Product Management, Engineering, Marketing, and business stakeholders to achieve shared goals.

• Storytelling & Presentation: Strong communication skills to articulate design rationale, influence stakeholders, and present complex ideas through compelling narratives and visual aids.

• Healthcare/Regulated Environments: Experience designing for industries with regulatory considerations or complex consumer decision-making processes (e.g., healthcare, wellness) is advantageous.

📝 Enhancement Note: The qualifications emphasize a senior-level designer with a blend of strategic vision, hands-on execution skills, and experience in complex digital environments. The explicit mention of Figma, design systems, and conversion optimization, alongside a strong portfolio requirement, indicates a need for a candidate who is both technically proficient and strategically minded.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end design work across complex digital products, demonstrating a deep understanding of customer journeys and transactional or account-based e-commerce experiences.

• Case studies that clearly illustrate the problem statement, your design process, the solutions implemented, and quantifiable outcomes or impact achieved.

• Examples of designing for Direct-to-Consumer (D2C), e-commerce transformation, or sophisticated digitally enabled service ecosystems, highlighting scalability and user-centricity.

• Demonstrations of your ability to translate strategic vision into tangible design deliverables, including journey maps, wireframes, prototypes, and polished UI designs.

Process Documentation:

• Showcase your process for creating and utilizing customer journey maps and service blueprints to identify pain points and opportunities for improvement.

• Detail your approach to user research and testing, including methodologies used, how insights were gathered, and how they directly informed design decisions and iterative improvements.

• Provide examples of how you have contributed to or managed design systems, including documentation of components, patterns, and their application for consistency and efficiency.

• Illustrate your methods for integrating user feedback, analytics, and A/B testing results into the design iteration cycle to optimize user flows and drive business performance.

📝 Enhancement Note: The portfolio requirements are highly specific, demanding evidence of strategic thinking, end-to-end design execution, and demonstrable impact within complex digital environments. Candidates must be prepared to showcase their process and results, particularly relating to D2C, e-commerce, and scalable design systems.

💵 Compensation & Benefits

Salary Range:

• The provided base salary range for this role in the United States (excluding Puerto Rico and specific California locations) is $171,200 to $256,800 USD per year.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.

• Health & Wellness Accounts: Access to a Health Savings Account (HSA) and Healthcare Flexible Spending Account (FSA) for eligible medical expenses.

• Financial Security: Life insurance, long-term disability leave, and a 401(k) plan with a company match.

• Work-Life Balance: Paid time off (PTO), observed holidays, and employee assistance program (EAP) for confidential support.

• Additional Benefits: Dependent daycare spending account, employee stock purchase plan (ESPP), short-term disability coverage.

• Long-Term Incentives: Eligibility for a short-term incentive (STI) plan.

• Retirement & Investment: Non-qualified Retirement Plan Supplement and Capital Accumulation Plan (subject to IRS minimum earnings requirements).

Working Hours:

• Standard full-time engagement is expected, typically around 40 hours per week, with potential for flexibility depending on project needs and team collaboration requirements.

📝 Enhancement Note: The salary range is clearly defined for U.S. locations, with the stated caveat about variations based on experience, market, and location. The benefits package is extensive, covering health, financial, and work-life balance aspects, which is standard for senior roles in established companies. The mention of STI and other long-term incentives indicates a performance-driven compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Medical Devices (specifically diabetes care devices and digital platforms).

Company Size: MiniMed is a significant player in the healthcare sector, indicated by its focus on a global mission and comprehensive benefits, suggesting a large, established organization.

Founded: MiniMed has a history of over 40 years, signifying a well-established company with deep expertise and a long-term commitment to innovation in diabetes management.

Team Structure:

• The design team likely operates within a Product or Digital division, working closely with Product Management, Engineering, and Marketing.

• The Lead Designer will report into a higher-level design or product leadership role, with direct or indirect oversight of other designers or design initiatives.

Methodology:

• Data-driven decision-making is a core tenet, with an emphasis on using customer research, behavioral insights, and analytics to inform design strategies and optimize user experiences.

• A focus on iterative design and continuous improvement, leveraging experimentation and optimization techniques to enhance business performance.

• Design systems and scalable interaction models are critical for ensuring consistency, efficiency, and adaptability across a growing digital ecosystem.

Company Website: https://www.minimed.com/

📝 Enhancement Note: MiniMed operates in the highly regulated and impactful healthcare technology sector, focusing on diabetes care. This context implies a culture that values innovation, patient well-being, and rigorous adherence to quality standards, alongside a business focus on e-commerce and D2C strategies for broader reach and engagement.

📈 Career & Growth Analysis

Operations Career Level: This role is a senior-level individual contributor position, often referred to as a Lead Designer or Principal Designer. It signifies a high degree of autonomy, strategic influence, and the ability to mentor junior team members or guide design direction for significant product areas. The expectations include not only hands-on design but also strategic input into product roadmaps and business objectives.

Reporting Structure: The Lead Designer will likely report to a Director or VP of Design, Product Design, or Digital Experience. They will collaborate extensively with Product Managers, Engineering Leads, and Marketing Directors, acting as a key design partner in strategic initiatives.

Operations Impact: The role has a direct and significant impact on revenue generation and customer engagement through the optimization of the MiniMed.com e-commerce platform and D2C initiatives. By improving the customer journey, conversion rates, and user satisfaction, this role directly contributes to business growth, customer retention, and the overall success of MiniMed's digital strategy.

Growth Opportunities:

• Leadership Advancement: Potential to move into a Design Manager or Director role, overseeing larger teams and broader design portfolios.

• Specialization: Deepen expertise in areas like e-commerce strategy, service design, or leading design for emerging technologies (e.g., AI applications in healthcare).

• Strategic Influence: Increased involvement in company-wide digital strategy, innovation initiatives, and cross-functional leadership forums.

• Mentorship: Opportunity to formally or informally mentor junior designers, contributing to the growth of the design function within MiniMed.

📝 Enhancement Note: This role is positioned at a senior individual contributor level, offering significant strategic influence and potential for leadership growth, particularly within the expanding digital health and e-commerce space. The impact on revenue and customer engagement is substantial.

🌐 Work Environment

Office Type: While the position is listed as "TELECOMMUTE" and "Remote OK," the company operates in a hybrid or office-based model for many roles, implying that the remote work flexibility is a key aspect of this specific position. The company culture likely supports collaboration both in-person and virtually.

Office Location(s): The primary derived location is Texas, United States. MiniMed may have multiple office locations, but this role is remote within the US, with a focus on candidates in or willing to work within the Texas time zones (e.g., America/Chicago).

Workspace Context:

• Collaborative Environment: The role requires close collaboration with product managers, engineers, marketers, and senior stakeholders, necessitating effective communication and teamwork across distributed or hybrid teams.

• Tools and Technology: Access to modern design and prototyping tools (e.g., Figma) is essential, along with standard productivity software for remote work. The company will likely provide necessary software licenses and potentially hardware.

• Team Interaction: Opportunities for team interaction will occur through regular virtual meetings, design critiques, brainstorming sessions, and potentially occasional in-person team gatherings or offsites.

Work Schedule: The standard work schedule is likely around 40 hours per week. While remote, maintaining consistent availability during core business hours for the relevant time zones (e.g., Central Time) is crucial for effective collaboration and responsiveness. Flexibility may be offered, but project deadlines and team syncs will dictate the primary working hours.

📝 Enhancement Note: The "Remote OK" status with a specific state (Texas) suggests a preference for candidates within that region or time zone for easier coordination, although full remote work is supported. The emphasis on collaboration implies a need for strong virtual communication skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, cultural fit, and understanding of the role's scope.

• Hiring Manager Interview: Discussion with the hiring manager (likely a design lead or director) to delve into experience, design philosophy, and strategic thinking.

• Portfolio Presentation & Design Challenge: A critical stage where candidates present their portfolio, showcasing key projects, and may be given a design challenge or case study to solve, demonstrating problem-solving skills and design process.

• Cross-functional Stakeholder Interviews: Meetings with Product Managers, Engineers, and Marketing leads to assess collaboration skills, communication, and ability to work within a cross-functional team.

• Final Interview: Potentially with a senior leader for final approval, focusing on strategic impact and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects. Prioritize those demonstrating end-to-end design, e-commerce/D2C experience, and quantifiable results.

• Structure Your Narratives: For each project, clearly articulate the business problem, your role, the design process (research, ideation, iteration), key decisions, challenges overcome, and the measurable impact (e.g., conversion lift, engagement increase).

• Showcase Systems Thinking: Highlight instances where you designed scalable interaction models, contributed to design systems, or created reusable patterns.

• Demonstrate Strategic Thinking: Explain how your design solutions aligned with business goals and customer needs, and how you used data to drive decisions.

• Be Ready for Deep Dives: Anticipate questions about your process, rationale, and how you would approach specific challenges at MiniMed.

Challenge Preparation:

• Understand the Context: If a design challenge is given, thoroughly research MiniMed's current digital presence, target audience, and business objectives (especially D2C and e-commerce).

• Focus on Process: Demonstrate your structured approach to problem-solving, not just the final solution. This includes defining the problem, identifying constraints, brainstorming, and iterating.

• Prioritize and Justify: Explain your assumptions, the trade-offs you considered, and why you prioritized certain solutions or features.

• Presentation Clarity: Practice presenting your findings and recommendations concisely and persuasively, as if presenting to senior stakeholders.

📝 Enhancement Note: The interview process is standard for senior design roles, with a strong emphasis on portfolio presentation and the ability to demonstrate strategic thinking and quantifiable impact. Candidates should prepare to articulate their process and its business value.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required proficiency for modern design and prototyping. This will be the primary tool for UI design, wireframing, prototyping, and collaboration.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, Axure) might be beneficial for specific use cases or legacy projects.

• Design System Management Tools: Experience with tools or methodologies for building and maintaining design systems (e.g., Zeroheight, Storybook integration) is highly valued.

Analytics & Reporting:

• Web Analytics Platforms: Proficiency in using tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior, track conversions, and measure the impact of design changes.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or Looker for interpreting data and creating reports that inform design decisions.

• A/B Testing Platforms: Experience with platforms like Optimizely, VWO, or Google Optimize for experimentation and conversion rate optimization.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how design impacts customer journeys within CRM systems (e.g., Salesforce, HubSpot) is beneficial for context.

• Marketing Automation Platforms: Awareness of how digital experiences integrate with marketing automation efforts.

• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing design tasks, tracking progress, and collaborating with engineering teams.

📝 Enhancement Note: The technology stack is centered around modern design tools, particularly Figma, and requires a strong understanding of analytics and experimentation platforms to drive data-informed design decisions in an e-commerce context.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of people living with diabetes, ensuring all digital experiences are intuitive, supportive, and empowering.

• Innovation & Exploration: Encouraging a mindset of continuous learning, embracing new technologies (like AI), and finding novel solutions to improve diabetes management and customer engagement.

• Purpose-Driven Impact: A focus on making a tangible difference in the lives of patients, aligning individual contributions with the company's mission to make every day a better day for people with diabetes.

• Collaboration & Teamwork: Fostering an environment where cross-functional teams work together effectively, sharing knowledge and supporting each other to achieve common goals in a fast-paced transformation.

• Data-Driven Excellence: Valuing the use of data, research, and customer insights to inform decisions, measure success, and drive continuous optimization of digital experiences.

Collaboration Style:

• Partnership-Oriented: Design is viewed as a strategic partner to Product, Engineering, and Marketing, working collaboratively to define strategy and execute solutions.

• Iterative & Feedback-Driven: A culture that embraces iterative design processes, actively seeks and provides constructive feedback, and learns from experimentation.

• Transparent Communication: Open dialogue and clear communication are prioritized to ensure alignment across teams, especially in remote or hybrid work environments.

📝 Enhancement Note: MiniMed's culture appears to be deeply rooted in its mission to support individuals with diabetes, emphasizing patient impact, innovation, and a collaborative, data-informed approach to digital transformation.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Designing for a complex digital ecosystem that spans product discovery, e-commerce, customer accounts, and patient support requires sophisticated systems thinking and the ability to simplify intricate user flows.

• Balancing Strategy and Execution: The role demands both defining future-state visions and driving hands-on design work, requiring effective time management and the ability to switch between strategic and tactical mindsets.

• Driving Transformation: Operating within a transformation environment means embracing ambiguity, iterating rapidly, and influencing stakeholders to adopt new digital experiences and processes.

• Integrating Emerging Technologies: Translating new capabilities, such as AI, into intuitive and valuable user experiences for a healthcare-focused audience presents a unique design challenge.

Learning & Development Opportunities:

• Advanced UX/UI Skills: Opportunities to hone expertise in areas like advanced interaction design, complex journey mapping, and e-commerce conversion optimization.

• Industry Trends & Technology: Staying abreast of advancements in digital health, AI, and e-commerce best practices through company-sponsored training, conferences, or industry publications.

• Leadership & Mentorship: Gaining experience in leading design initiatives, mentoring junior designers, and potentially growing into management roles.

• Cross-functional Acumen: Deepening understanding of product management, engineering, and marketing functions through close collaboration, enhancing overall business acumen.

📝 Enhancement Note: The role presents challenges common in digital transformation initiatives, requiring adaptability, strong problem-solving skills, and the ability to influence change. Growth opportunities are focused on deepening design expertise and expanding leadership capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the design strategy for a significant e-commerce or D2C initiative. What was your approach, and what were the key outcomes?" (Focus on strategic thinking, process, and quantifiable results.)

• "How do you approach balancing immediate business needs with long-term strategic vision in your design work?" (Demonstrate an understanding of prioritization and future-proofing designs.)

Company & Culture Questions:

• "What excites you about MiniMed's mission and our role in diabetes care?" (Research the company's mission and reflect on how your values align.)

• "How do you ensure your design decisions are user-centered while also meeting business objectives?" (Highlight your data-driven approach and collaboration skills.)

Portfolio Presentation Strategy:

• Storytelling is Key: Frame each project as a narrative: the challenge, your role, your process, the solution, and the impact. Use visuals effectively to support your story.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your designs (e.g., "increased conversion by X%", "reduced task completion time by Y%").

• Showcase Your Process: Clearly articulate why you made certain design decisions, referencing user research, data, or strategic goals.

• Tailor to MiniMed: Briefly explain how your experience and approach align with MiniMed's specific needs in e-commerce and D2C transformation.

📝 Enhancement Note: Interview preparation should focus on articulating strategic design thinking, demonstrating a user-centric yet business-aware approach, and showcasing quantifiable impact through portfolio examples. Understanding MiniMed's mission is crucial for cultural alignment.

📌 Application Steps

To apply for this Lead Designer position:

• Submit your application through the provided link on the MiniMed Careers portal.

• Curate Your Portfolio: Select 3-5 of your most impactful projects that best demonstrate your expertise in e-commerce, D2C, complex digital journeys, and measurable outcomes. Ensure each case study clearly outlines the problem, your process, your role, the solution, and the results.

• Optimize Your Resume: Tailor your resume to highlight keywords and experiences directly relevant to the job description, such as "Lead Designer," "E-commerce," "D2C," "UX/UI," "Figma," "Journey Mapping," "Conversion Optimization," and "Digital Transformation." Quantify your achievements wherever possible.

• Prepare Your Presentation: Practice presenting your portfolio with a clear narrative structure. Be ready to articulate your design rationale, process, and the business impact of your work, anticipating questions about strategy, collaboration, and problem-solving.

• Research MiniMed: Thoroughly understand MiniMed's mission, products, target audience, and current digital presence, particularly their e-commerce and D2C strategies. This will enable you to speak knowledgeably about their business and tailor your responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.