Werkstudent - Product Strategy & Business Analytics (x/f/m)

📍 Job Overview

Job Title: Werkstudent - Product Strategy & Business Analytics (x/f/m)

Company: Doctolib

Location: Berlin, Germany

Job Type: Werkstudent (Part-Time)

Category: Product Strategy, Business Analytics, Sales Operations

Date Posted: April 17, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• Support the product strategy and business analytics function within a fast-paced tech environment, focusing on operational excellence and data-driven decision-making.

• Manage and optimize CRM systems, particularly Salesforce, to ensure data integrity and generate actionable insights for sales and product development teams.

• Drive process improvements and operational efficiency for a new product initiative, ensuring seamless integration of product updates, sales strategies, and operational workflows.

• Facilitate cross-functional communication and information flow between technical, sales, and product teams to support the successful launch and evolution of the Doctolib Telephone Assistant.

• Contribute to the strategic direction and continuous development of innovative product solutions within the healthcare technology sector.

📝 Enhancement Note: This role is positioned as a "Werkstudent," which is a German term for a student working part-time to gain practical experience relevant to their studies. The focus on "Product Strategy & Business Analytics" combined with "Operational Excellence" and "Sales Operations" suggests a hybrid role that bridges strategic thinking with hands-on execution and data analysis. The mention of "Salesforce-Management & CRM-Optimierung" and "Sales Operations & Prozessunterstützung" strongly indicates a need for skills and learning related to sales operations and CRM administration.

📈 Primary Responsibilities

• CRM System Management: Maintain and optimize Salesforce and other CRM platforms, ensuring data accuracy, completeness, and consistency for sales and operational reporting.

• Reporting & Data Analysis: Develop, generate, and analyze reports from CRM and other business tools, providing data-based insights and decision-making foundations for product strategy and sales operations.

• Process Coordination & Support: Coordinate various tasks, manage deadlines effectively, and support the structuring and streamlining of workflows related to product launches and ongoing operations.

• Stakeholder Communication: Act as a key liaison between technical, sales, marketing, and product teams, proactively gathering information, facilitating discussions, and ensuring smooth alignment on the Telephone Assistant product.

• Business Understanding: Gain a deep understanding of business operations, product development lifecycles, and how data-driven decisions are made within a rapidly growing technology company.

• Project Support: Assist in the execution of specific projects related to product strategy, operational improvements, and business analytics initiatives.

• Information Gathering: Proactively seek out relevant information from various departments to support strategic planning and operational execution.

📝 Enhancement Note: The responsibilities highlight a blend of administrative tasks (CRM maintenance, task coordination) and analytical/strategic contributions (reporting, data interpretation, process support). The emphasis on "Salesforce-Management & CRM-Optimierung" and "Sales Operations & Prozessunterstützung" suggests that candidates will be actively involved in the day-to-day operations of the sales and product teams, with a strong focus on data and process.

🎓 Skills & Qualifications

Education: Currently enrolled in a full-time Bachelor's or Master's degree program at a university, pursuing studies in fields such as Business Informatics, Business Administration (BWL), Psychology, or a comparable discipline.

Experience: While specific professional experience is not mandatory, prior internships or "Werkstudent" roles in Sales, Marketing, or Customer Success are considered highly beneficial.

Required Skills:

• Structured Work Approach: Ability to manage multiple concurrent tasks, maintain an overview of complex projects, and work systematically and reliably.

• Technical Aptitude: Quick learner for new software tools, with strong proficiency in Microsoft Excel or Google Sheets. Demonstrated interest in CRM systems is essential.

• Analytical Thinking: Capacity to interpret data, generate reports, and derive actionable conclusions to inform business decisions.

• Communication Skills: Proactive engagement with colleagues, effective information gathering, and clear communication to keep stakeholders informed.

• Language Proficiency: Fluent in German and English (minimum C1 level for both) to facilitate effective communication across diverse teams and in a multinational environment.

Preferred Skills:

• CRM Experience: Previous hands-on experience with Salesforce or other CRM systems.

• Data Analysis Tools: Foundational knowledge of data analysis tools such as SQL or similar programming languages.

• Project & Process Management: Prior experience in project and process management gained through internships or student roles, particularly within Sales, Marketing, or Customer Success domains.

📝 Enhancement Note: The required skills emphasize a foundational understanding of analytical tools (Excel/Sheets), a willingness to learn CRM (especially Salesforce), and strong soft skills like structured thinking and communication. The preferred skills point towards candidates who can hit the ground running with CRM or data analysis exposure, indicating a potential for rapid skill development and contribution in these areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• CRM Optimization Case Studies: Examples showcasing how you improved CRM data quality, streamlined data entry processes, or developed insightful reports within a business context.

• Process Improvement Initiatives: Documentation of workflows you have analyzed, redesigned, or supported, demonstrating your ability to enhance efficiency and clarity in business operations.

• Data Analysis Projects: Demonstrations of how you have used data (e.g., from Excel, Sheets, or basic databases) to derive actionable insights, create dashboards, or inform strategic recommendations.

• Cross-functional Collaboration Examples: Projects or tasks where you successfully coordinated with multiple teams, highlighting your communication and information-gathering skills.

Process Documentation:

• Workflow Design & Optimization: Showcase instances where you contributed to the mapping, analysis, and improvement of existing business workflows, focusing on efficiency gains.

• Implementation & Automation Support: Examples of how you supported the implementation of new tools or processes, or identified opportunities for automation within business operations.

• Measurement & Performance Analysis: Demonstrate your ability to track the performance of processes or systems, and how you used data to report on outcomes and identify areas for further refinement.

📝 Enhancement Note: As this is a "Werkstudent" role, a formal portfolio might not be expected. However, candidates should be prepared to discuss relevant academic projects, internship experiences, or personal initiatives that demonstrate the required skills. The focus should be on showcasing analytical capabilities, process thinking, and project coordination experience, even if it's from coursework or extracurricular activities.

💵 Compensation & Benefits

Salary Range: €15.00 per hour.

Benefits:

• Onboarding & Training: Structured onboarding through the Doctolib Academy, with access to a wide range of internal training programs.

• Transportation: A sponsored Deutschlandticket or subsidy for your semester ticket.

• Paid Time Off: 28 days of annual leave, calculated proportionally based on working hours.

• International Work Option: The ability to work from abroad for up to 10 days per year, available after 6 months of employment.

• Health Insurance: Company-sponsored health insurance with additional benefits and subsidies, available after 6 months.

• Flexible Work Model: A hybrid work model that allows for a mix of office-based and remote work.

• Office Perks: Regular office breakfasts and subsidies for grocery purchases.

• Wellness: A subsidized sports program through their partner, Urban Sports Club.

Working Hours: 20 hours per week, with a hybrid work arrangement requiring 1-2 days in the office per week.

📝 Enhancement Note: The stated hourly wage of €15 is competitive for a "Werkstudent" position in Berlin, especially considering the industry and potential for learning. The benefits package is quite comprehensive for a part-time student role, indicating Doctolib's investment in its employees' well-being and professional development. The mention of "1-2 days Office/Woche" clarifies the hybrid expectation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Doctolib operates within the rapidly evolving Healthcare Technology (HealthTech) sector, focusing on digitalizing and improving access to healthcare services.

Company Size: Doctolib is a significant player in the European HealthTech market, indicating a large, established organization with a dynamic startup culture at its core. This size offers both stability and opportunities for impact.

Founded: Doctolib was founded in 2013, meaning it has a solid track record and experience in scaling its operations and product offerings. This history suggests a company that has successfully navigated growth challenges.

Team Structure:

• Product Strategy & Business Analytics Focus: The role is embedded within a team that drives product innovation and performance through strategic planning and data analysis.

• Reporting to Product/Founding Team: You will likely report to a manager or a founding member of the Telephone Assistant initiative, providing direct exposure to leadership and strategic decision-making.

• Cross-functional Collaboration: The role necessitates close collaboration with various departments, including Technology, Sales, Marketing, and potentially Customer Success, ensuring exposure to different facets of the business.

Methodology:

• Data-Driven Decision Making: Doctolib emphasizes using data to inform product development, sales strategies, and operational improvements.

• Agile & Iterative Development: Given the tech industry context and focus on product evolution, an agile and iterative approach to product development and process optimization is likely.

• Customer-Centric Approach: The company's mission to improve healthcare access suggests a strong focus on understanding and serving user needs.

Company Website: https://www.doctolib.fr/

📝 Enhancement Note: Doctolib's mission to improve healthcare access is a strong cultural driver. The "Werkstudent" role is positioned to contribute directly to this mission by supporting product development and operational efficiency, particularly for a new initiative like the Telephone Assistant. The company's established nature combined with its innovative product focus implies a blend of structured processes and a dynamic, growth-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level "Werkstudent" position, designed for students seeking practical experience. It offers a foundational understanding of product strategy, business analytics, and sales operations within a leading HealthTech company.

Reporting Structure: You will report to a manager within the product strategy or founding team for the Telephone Assistant. This structure provides direct mentorship and exposure to experienced professionals.

Operations Impact: As a Werkstudent, your impact will be through supporting critical operational tasks, providing data analysis for decision-making, and facilitating cross-functional alignment. This contribution directly supports the successful launch and growth of a new product, influencing its market performance and user adoption.

Growth Opportunities:

• Skill Development: Gain hands-on experience with Salesforce, CRM optimization, data analysis tools (Excel, Sheets, potentially SQL), project management, and cross-functional communication.

• Industry Exposure: Develop a deep understanding of the HealthTech industry, product strategy, and the operational dynamics of a fast-growing tech company.

• Networking: Build relationships with experienced professionals across various departments, including founders and senior managers, creating a valuable professional network.

• Potential for Future Roles: Successful performance in this role could open doors to future opportunities within Doctolib, potentially in areas like Sales Operations, Business Analytics, Product Management, or Project Management, either as a full-time graduate role or through further internships.

📝 Enhancement Note: The growth opportunities are significant for a student role. The exposure to Salesforce, data analysis, and product strategy within a company like Doctolib provides a strong foundation for a career in operations, analytics, or product management. The mentorship from founders and senior team members is a key differentiator.

🌐 Work Environment

Office Type: Doctolib operates a modern office environment designed to foster collaboration and innovation, supporting a hybrid work model.

Office Location(s): The primary office location for this role is Berlin, Germany. Specific office details would be provided during the onboarding process.

Workspace Context:

• Hybrid Environment: The role allows for a blend of in-office and remote work, typically 1-2 days per week in the office. This setup supports focused work and team collaboration.

• Collaborative Spaces: Offices are likely equipped with meeting rooms, common areas, and potentially quiet zones to accommodate diverse work styles and team interactions.

• Tech-Enabled: Access to modern technology, software tools (including Salesforce, Excel/Sheets), and communication platforms is standard.

• Team Interaction: In-office days are opportunities for direct interaction with colleagues, managers, and cross-functional teams, fostering a sense of community and facilitating spontaneous collaboration.

Work Schedule: A flexible schedule is part of the hybrid model, with a commitment of 20 hours per week. This allows students to balance work with their academic responsibilities.

📝 Enhancement Note: The hybrid model is a key feature, offering flexibility. The emphasis on collaboration within the office suggests that the 1-2 days in office will be strategically used for team meetings, brainstorming sessions, and relationship building, while remote days can be dedicated to focused analytical work.

📄 Application & Portfolio Review Process

Interview Process:

• Manager Interview: An initial conversation with your direct manager to assess your suitability for the role, discuss your motivations, and understand your academic background and relevant experiences.

• Case Study Interview: A practical assessment where you will be presented with a business problem or scenario related to product strategy, business analytics, or sales operations. You will be expected to analyze the situation, propose solutions, and present your findings, demonstrating your analytical and problem-solving skills.

Portfolio Review Tips:

• Academic Projects: Prepare to discuss relevant coursework, research papers, or group projects that showcase your analytical, problem-solving, or process-oriented skills.

• Internship/Werkstudent Experience: If you have prior experience, highlight specific tasks, responsibilities, and achievements, particularly those involving data analysis, CRM use, or process improvement.

• Excel/Sheets Proficiency: Be ready to demonstrate your skills with Excel or Google Sheets, perhaps by discussing a complex spreadsheet you've built or a data analysis you've performed.

• Communication Examples: Prepare to talk about situations where you've had to gather information from multiple sources or communicate complex ideas clearly.

Challenge Preparation:

• Understand Doctolib: Research Doctolib's mission, products, and recent news. Understand their position in the HealthTech market.

• Case Study Familiarization: Practice analyzing business problems. Focus on breaking down issues, identifying key data points, forming hypotheses, and proposing actionable recommendations. Think about how data can drive product strategy and operational improvements.

• CRM & Data Concepts: Refresh your understanding of CRM principles, basic data analysis techniques, and reporting fundamentals. Consider how data can be used to measure success and inform strategy.

📝 Enhancement Note: The case study is a critical component. Candidates should prepare by thinking about how they would approach a typical business analytics or sales operations problem. Demonstrating logical thinking, data interpretation skills, and clear communication will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: This is a core CRM system mentioned. Proficiency or a strong willingness to learn and master Salesforce is expected.

• Microsoft Excel / Google Sheets: Essential for data analysis, reporting, and spreadsheet management. Expect to use these extensively for data manipulation and visualization.

Analytics & Reporting:

• CRM Reporting Features: Utilizing the built-in reporting capabilities of Salesforce for sales pipelines, customer data, and operational metrics.

• Data Visualization: Potentially using Excel/Sheets for basic charting and dashboard creation to present findings.

CRM & Automation:

• CRM System: Salesforce will be the primary CRM. Understanding its structure, data fields, and reporting functions is crucial.

• Internal Communication Tools: Likely platforms such as Slack, Microsoft Teams, or similar for day-to-day communication and collaboration.

📝 Enhancement Note: The explicit mention of Salesforce and Excel/Sheets indicates these are the primary tools. Candidates should highlight any experience with these or similar tools. Knowledge of SQL is listed as a preferred skill, suggesting that exposure to databases and more advanced data querying might be beneficial for certain analytical tasks.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision-Making: Emphasis on using data and analytics to inform strategies, measure performance, and drive improvements in product and operations.

• Customer Focus: A commitment to improving healthcare access and user experience, which translates to a focus on delivering valuable products and services.

• Operational Excellence: Striving for efficiency, process optimization, and seamless execution in all business functions, from product development to sales support.

• Collaboration & Teamwork: Fostering an environment where different teams work together effectively to achieve common goals, with open communication and mutual support.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with individuals from various departments, requiring clear communication and an understanding of different team objectives.

• Proactive Information Exchange: The role involves actively seeking and sharing information to ensure all relevant stakeholders are informed and aligned, particularly concerning the Telephone Assistant product.

• Learning & Development Focus: Doctolib encourages continuous learning and skill development, supporting employees in their professional growth.

📝 Enhancement Note: Doctolib's culture appears to be a blend of a dynamic, mission-driven startup environment with the structure and processes of a growing company. The emphasis on data, customer impact, and collaboration suggests a performance-oriented yet supportive workplace.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Academic and Work Commitments: Managing a 20-hour work week alongside full-time studies requires strong time management and prioritization skills.

• Navigating a Fast-Paced Environment: The HealthTech sector and a growing company like Doctolib can be dynamic, requiring adaptability and the ability to learn quickly.

• Mastering New Tools & Processes: Becoming proficient in Salesforce and understanding complex operational workflows within a short timeframe.

• Contributing Strategically as a Student: Translating academic knowledge into tangible support for product strategy and business analytics.

Learning & Development Opportunities:

• Hands-on CRM and Analytics Experience: Direct application of skills with industry-standard tools like Salesforce, Excel, and potentially SQL.

• Product Development Lifecycle Exposure: Gaining insight into how new products are developed, launched, and iterated upon in a tech company.

• Cross-functional Project Involvement: Participating in projects that span multiple departments, enhancing understanding of business operations.

• Mentorship from Experienced Professionals: Learning from managers and founders, receiving guidance on career development and industry best practices.

📝 Enhancement Note: The primary challenge will be effectively balancing demanding studies with a role that offers significant learning opportunities. The growth potential lies in leveraging this role as a launchpad for a career in operations, analytics, or product management, with direct exposure to key business functions and decision-makers.

💡 Interview Preparation

Strategy Questions:

• Product Strategy: "How would you approach analyzing the potential success factors for a new feature in the Doctolib Telephone Assistant?" (Focus on data sources, market research, user feedback)

• Business Analytics: "If we saw a 10% drop in daily active users for the Telephone Assistant, what steps would you take to investigate the cause?" (Focus on data analysis, identifying key metrics, hypothesis generation)

• Sales Operations: "Describe a process you would implement to ensure better lead qualification for the sales team selling the Telephone Assistant." (Focus on CRM, workflow design, data integrity)

Company & Culture Questions:

• "Why Doctolib, and what interests you about our mission to improve healthcare?" (Showcase research and alignment with company values)

• "How do you see your role as a Werkstudent contributing to the success of the Telephone Assistant product?" (Connect your skills to the role's objectives)

Portfolio Presentation Strategy:

• Case Study Focus: Be prepared to walk through your case study with clear logic, data-driven reasoning, and actionable recommendations. Structure your presentation clearly (e.g., problem, analysis, solution, impact).

• Tool Proficiency Demonstration: If possible, subtly weave in examples of how you've used Excel/Sheets or other tools to solve problems. Be ready to discuss your experience with Salesforce, even if it's theoretical or from online learning.

• Communication Clarity: Speak clearly and concisely. Be ready to answer questions and engage in a discussion about your thought process. Highlight your ability to work with different stakeholders.

📝 Enhancement Note: The case study is likely the most critical part of the interview. Candidates should prepare by practicing problem-solving and presentation skills, focusing on how data and process can drive business outcomes. Understanding Doctolib's mission and the specific product (Telephone Assistant) will be crucial for tailoring responses.

📌 Application Steps

To apply for this operations position:

• Submit your application through Doctolib's Greenhouse portal.

• Resume Optimization: Tailor your resume to highlight experiences and skills relevant to CRM management (especially Salesforce), data analysis (Excel/Sheets), process coordination, and strong communication abilities. Quantify achievements wherever possible.

• Portfolio Preparation: Be ready to discuss academic projects, internships, or personal initiatives that demonstrate your analytical thinking, structured approach, and technical aptitude. If you have prior CRM or data analysis experience, prepare specific examples.

• Interview Practice: Practice answering common interview questions, focusing on behavioral questions, your motivation for applying to Doctolib, and your understanding of the role. Prepare thoroughly for the case study interview by working through sample business problems.

• Company Research: Deeply understand Doctolib's mission, products (especially the Telephone Assistant), and its position in the HealthTech market. Research their values and culture to demonstrate alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.