Web & Digital Interface Designer (Jira & Power Platform) | Active Secret Clearance Required

📍 Job Overview

Job Title: Web & Digital Interface Designer (Jira & Power Platform) | Active Secret Clearance Required

Company: Loch Harbour Group, Inc.

Location: San Diego, CA

Job Type: Full-Time

Category: Operations Technology & Design / Process Management

Date Posted: March 18, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Design, develop, and maintain user-centric digital interfaces, complex workflows, and insightful dashboards to streamline enterprise operations.

• Administer and optimize Atlassian Jira for enterprise-wide ticketing systems, supporting critical functions like HR, finance, and access management.

• Leverage the Microsoft Power Platform (Power Apps, Power BI) to build custom applications and generate actionable operational metrics.

• Collaborate with cross-functional teams to translate business requirements into efficient, automated, and visually appealing digital solutions.

📝 Enhancement Note: This role blends technical administration and development with user experience design. While not a traditional Revenue Operations (RevOps) or Sales Operations role, it is crucial for overall GTM and enterprise operational efficiency by improving internal processes and data visibility. The emphasis on Jira and Power Platform suggests a focus on internal process optimization, project management, and data analytics to support business functions.

📈 Primary Responsibilities

• Administer and configure Atlassian Jira workflows, automation rules, issue types, screens, and permissions to support diverse enterprise ticketing needs.

• Develop and maintain user-friendly digital interfaces and dashboards using Power BI and Jira dashboards to visualize key operational metrics such as throughput, cycle time, and backlog status.

• Design, build, and deploy custom business applications using Microsoft Power Apps to automate manual processes and enhance user experience for HR, finance, access management, and program execution.

• Collaborate with process owners and stakeholders to gather requirements, identify pain points, and design innovative solutions that improve system usability, efficiency, and decision-making.

• Generate clear and concise reports on system status, operational impacts, and performance metrics, communicating findings effectively to technical and non-technical audiences.

• Integrate Jira and Power Platform with other enterprise systems (e.g., SharePoint Online) to ensure seamless data flow and unified user experiences.

• Apply web design principles, usability best practices, and accessibility standards to all digital interface designs.

• Troubleshoot and resolve issues related to Jira configurations, Power Platform applications, and system integrations.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to system administration, development, and design. For operations professionals, this means focusing on how these tools directly impact internal efficiency, data visibility, and process automation, which are core tenets of operations roles.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Jira Administration & Development: In-depth, hands-on experience not just as a user, but as an administrator and developer, including workflow design, automation rule creation, dashboard configuration, and user/group management.

• Microsoft Power Platform: Proven expertise in developing applications using Power Apps and creating sophisticated data visualizations and reports with Power BI.

• System Integration & Data Models: Strong understanding of data models, connectors, and how to effectively integrate different systems and platforms.

• User Interface (UI) & User Experience (UX) Design: Solid grasp of web design principles, usability standards, and accessibility guidelines to create intuitive and effective digital interfaces.

• Process Analysis & Improvement: Demonstrated ability to analyze existing workflows, identify bottlenecks, and design/implement solutions that enhance operational efficiency.

• Reporting & Analytics: Experience generating and analyzing operational metrics and providing clear, actionable reports on system status and performance.

• Stakeholder Collaboration: Excellent communication and interpersonal skills to effectively collaborate with process owners, analytics teams, and other stakeholders.

Preferred Skills:

• SharePoint Online: Experience with SharePoint Online for content management, collaboration, and potentially integration points.

• Atlassian Confluence: Familiarity with Confluence for knowledge management and documentation, often used in conjunction with Jira.

• Agile Methodologies: Experience working within Agile or Scrum frameworks for project delivery.

• Security Clearance: Active Secret Security Clearance is a mandatory requirement.

📝 Enhancement Note: The emphasis on "Jira Administrator/Developer experience (not just a power user)" highlights the need for deep technical proficiency. For operations candidates, this translates to understanding how to architect and build robust, scalable solutions within these platforms, rather than just utilizing them. The combination of Jira and Power Platform skills is highly sought after in organizations looking to modernize their internal operations and knowledge management.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Jira Workflow & Automation Case Studies: Demonstrations of complex Jira workflows designed and implemented for various business processes (e.g., HR onboarding, IT support, project intake) including examples of automation rules that reduced manual effort.

• Power Apps Application Prototypes/Demos: Showcase of custom Power Apps built to solve specific business problems, illustrating user interface design, data connectivity, and functional automation.

• Power BI Dashboard Examples: Visualizations of operational metrics (throughput, cycle time, backlog, etc.) created in Power BI, highlighting data sources, transformations, and key insights derived.

• System Integration Examples: Documentation or diagrams illustrating how different systems were connected or how data flowed between platforms (e.g., Jira to Power BI, SharePoint to Power Apps).

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have documented existing processes and then redesigned them for improved efficiency and user experience, potentially using flowcharts or process maps.

• Implementation & Automation Strategy: Showcase your approach to implementing new system configurations or automation features, including testing, deployment, and user training strategies.

• Performance Measurement & Analysis: Demonstrate how you have defined metrics, tracked system performance post-implementation, and used data to iterate and improve solutions.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should focus on demonstrating not just technical skills, but also their ability to understand business needs, design effective solutions, and quantify the impact of their work. For operations professionals, this means framing portfolio pieces around process improvement, efficiency gains, and data-driven decision-making.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive salaries.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) to support work-life balance.

• Company-paid short-term and long-term disability insurance.

• Company-paid Life and Accidental Death & Dismemberment (AD&D) insurance for added financial security.

• 401(k) retirement savings plan with up to 5% company matching.

• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.

Working Hours:

• Standard full-time hours, approximately 40 hours per week, with potential for occasional overtime depending on project needs and deadlines.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for specialized IT and operations design roles in high-cost-of-living areas like San Diego, factoring in the requirement for an active Secret Security Clearance, which typically commands a premium. Research from sources like Glassdoor, LinkedIn Salary, and industry-specific compensation surveys for San Diego, CA, for roles involving Jira Administration, Power Platform Development, and UI/UX Design, was considered.

🎯 Team & Company Context

🏢 Company Culture

Industry: Defense Contracting / Professional Services

Company Size: Loch Harbour Group, Inc. falls into the small to medium-sized business (SMB) category, likely between 50-250 employees, based on typical company sizes for defense contractors of this nature. This size often allows for more direct impact and closer collaboration.

Founded: While the founding date isn't provided, Loch Harbour Group is established in the defense sector, suggesting a mature operational framework and a focus on long-term client relationships.

Team Structure:

• The role likely sits within an IT, Operations, or Knowledge Management department.

• The team may consist of other designers, developers, system administrators, and process analysts.

Methodology:

• Emphasis on user-centered design principles to create intuitive and efficient digital tools.

• Adoption of Agile or iterative development methodologies for system implementation and updates.

• Data-driven approach to performance monitoring and continuous process improvement.

• Strong focus on security protocols and compliance, given the defense industry context and clearance requirement.

Company Website: https://www.lochharbour.com/ (Assuming this is the correct URL based on domain)

📝 Enhancement Note: As a defense contractor, Loch Harbour Group likely operates with a high degree of professionalism, adherence to process, and a focus on client satisfaction and security. The company culture will likely value reliability, attention to detail, and strong technical execution.

📈 Career & Growth Analysis

Operations Technology & Design Career Level: This role is positioned at a mid-to-senior level, requiring significant independent contribution and expertise. It bridges technical system administration, application development, and user experience design, offering a unique career path.

Reporting Structure:

• Likely reports to a Manager or Director of IT, Operations, or Knowledge Management.

Operations Technology Impact:

Growth Opportunities:

• Specialization: Deepen expertise in Jira administration, Power Platform development, or UI/UX design within complex enterprise environments.

• Leadership: Transition into a lead designer, senior administrator, or team lead role overseeing other technical operations staff.

• Broader Operations Scope: Move into a more comprehensive operations management role, leveraging the understanding of systems and processes gained in this position.

• Federal Sector Advancement: Develop a strong track record in a cleared environment, opening doors to more senior roles within defense contracting or government agencies.

📝 Enhancement Note: This role offers a blend of technical mastery and business process influence. Growth opportunities are strong for individuals who can demonstrate a clear impact on operational efficiency and stakeholder satisfaction.

🌐 Work Environment

Office Type: This is an on-site position, indicating a traditional office environment, likely within a secure facility given the clearance requirement.

Office Location(s): San Diego, California, USA. This location is a hub for defense and technology companies.

Workspace Context:

• Collaborative Environment: Expect a professional office setting with opportunities for in-person collaboration with colleagues and stakeholders.

• Technology & Tools: Access to a standard corporate IT infrastructure, including necessary software licenses for Jira, Microsoft Power Platform, SharePoint, Confluence, and potentially design tools.

• Team Interaction: Regular team meetings, design reviews, and stakeholder consultations will be part of the daily routine.

Work Schedule:

• Primarily standard business hours (e.g., 8 AM - 5 PM PST), Monday through Friday. Flexibility may be available, but the on-site requirement and potential project deadlines will dictate the need for consistent presence and possibly extended hours.

📝 Enhancement Note: The on-site requirement suggests a culture that values face-to-face interaction and adherence to facility security protocols, common in defense contracting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, experience, and security clearance status.

• Technical Interview: A panel interview with hiring managers and potential team members focusing on Jira administration, Power Platform development, UI/UX design principles, and problem-solving scenarios. Expect technical questions and potentially a live coding/configuration exercise.

• Portfolio Review: A dedicated session to present and discuss portfolio examples. Be prepared to walk through your projects, explain your design decisions, the challenges faced, and the impact of your work.

• Behavioral Interview: Questions designed to assess your soft skills, collaboration style, problem-solving approach, and cultural fit within the organization.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate for Impact: Select 3-5 of your strongest projects that best showcase your skills in Jira administration, Power

Platform development, and UI/UX design, focusing on those with quantifiable results.

• Structure Your Case Studies: For each project, clearly outline:

  • The Problem: What business challenge or user need did you address?
  • Your Role: What specific contributions did you make?
  • The Solution: Describe the design, configuration, or development process.
  • The Tools Used: Highlight Jira, Power Platform, SharePoint, etc.
  • The Results: Quantify the impact (e.g., % increase in efficiency, % reduction in cycle time, user adoption rates).

• Technical Depth: Be ready to discuss the technical details of your configurations, data models, and integrations.

• Visual Presentation: Use clear visuals, mockups, screenshots, and short demo videos where appropriate.

Challenge Preparation:

• Process Design Exercise: You might be given a hypothetical business process and asked to design a Jira workflow or Power App solution for it. Focus on understanding the requirements, breaking down the process, and proposing a logical, efficient, and user-friendly solution.

• Jira Configuration Challenge: Be prepared to explain how you would configure specific Jira features (e.g., custom fields, automation rules, complex workflows) to meet a given requirement.

• Power BI Dashboard Design: You may be asked to outline how you would create a dashboard to visualize specific operational data.

📝 Enhancement Note: The interview process will heavily scrutinize your technical skills and your ability to articulate your contributions. A well-prepared portfolio that clearly demonstrates your impact on process optimization and efficiency is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Atlassian Jira: Core tool for workflow management, ticketing, and project tracking. Expertise in Jira Administration (Cloud/Server/Data Center) is essential.

• Microsoft Power Platform:

  • Power Apps: For building custom business applications and mobile interfaces.
  • Power BI: For data visualization, dashboard creation, and business intelligence reporting.

• SharePoint Online: For document management, team collaboration, and potential integration with Power Platform.

• Atlassian Confluence: For knowledge base management, documentation, and team collaboration.

Analytics & Reporting:

• Jira Dashboards: Native reporting capabilities within Jira.

• Power BI: Advanced analytics and dashboarding.

• Excel/Google Sheets: For ad-hoc analysis and data manipulation.

CRM & Automation:

• While not a CRM role, understanding how these tools interface with CRM systems (if applicable) is beneficial.

• Jira Automation: Built-in automation features.

• Power Automate (part of Power Platform): For broader workflow automation across Microsoft services and third-party applications.

📝 Enhancement Note: Proficiency across the Atlassian suite (Jira, Confluence) and the Microsoft Power Platform (Power Apps, Power BI, potentially Power Automate) is key. Understanding how these tools integrate and complement each other is crucial for success in this role.

👥 Team Culture & Values

Operations Technology Values:

• Efficiency & Automation: A drive to streamline processes and reduce manual effort through effective system design.

• User-Centricity: Prioritizing the end-user experience to ensure tools are intuitive and adopted easily.

• Data-Driven Improvement: Commitment to using data and metrics to inform design decisions and measure success.

• Collaboration & Communication: Openness to sharing knowledge, providing constructive feedback, and working effectively with diverse teams.

• Security & Compliance: Adherence to organizational security policies and industry best practices.

Collaboration Style:

• Cross-functional Partnership: Proactive engagement with stakeholders from various departments to understand their needs and co-create solutions.

• Iterative Design: Willingness to receive feedback and iterate on designs and configurations based on user input and performance data.

• Knowledge Sharing: Contributing to internal documentation and potentially training sessions to empower users.

📝 Enhancement Note: In a defense contracting environment, expect a culture that values precision, reliability, and a collaborative yet structured approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Technical Capabilities with User Needs: Ensuring that powerful features in Jira and Power Platform are translated into user-friendly interfaces that meet business requirements without over-complication.

• Managing Diverse Stakeholder Expectations: Juggling requests and priorities from multiple departments with varying needs and technical understanding.

• Maintaining System Integrity with Rapid Development: Ensuring that quick application development or configuration changes don't compromise system stability, security, or data integrity.

• Adapting to Evolving Technologies: Staying current with updates and new features within the Atlassian and Microsoft ecosystems.

Learning & Development Opportunities:

• Advanced Certifications: Pursuing official certifications for Jira Administration, Power Platform Developer, or Power BI.

• Specialized Training: Attending workshops or courses focused on advanced UI/UX design, data modeling, or specific integration techniques.

• Industry Conferences: Participating in events related to Atlassian products, Microsoft technologies, or UX design.

• Mentorship: Learning from senior technical leaders within the organization or industry.

📝 Enhancement Note: This role provides an excellent opportunity to become a subject matter expert in critical operational platforms, with potential for significant impact on organizational efficiency.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex Jira workflow you designed and implemented. What were the key challenges, and how did you measure its success?" (Focus on process mapping, automation, and quantifiable results).

• "Walk me through a Power App you built. What problem did it solve, what was your design process, and what integrations did you implement?" (Emphasize user-centric design, data sources, and functional outcomes).

• "How would you approach designing a Power BI dashboard to track [specific operational metric, e.g., ticket resolution time] for the HR department?" (Discuss data sources, KPIs, visualization choices, and interactivity).

Company & Culture Questions:

• "Why are you interested in Loch Harbour Group and this specific role?" (Research the company's mission and values; connect your skills to their needs).

• "How do you ensure your designs are accessible and user-friendly for a diverse user base?" (Discuss adherence to standards and user testing).

Portfolio Presentation Strategy:

• Start with Impact: Begin each portfolio piece by clearly stating the business problem and the positive outcome achieved.

• Show, Don't Just Tell: Use screenshots, mockups, and brief demo clips to illustrate your work.

• Quantify Everything: For each project, provide specific metrics demonstrating efficiency gains, time savings, cost reductions, or user satisfaction improvements.

• Explain Your 'Why': Articulate the rationale behind your design choices, configuration decisions, and technical solutions.

• Be Prepared for Deep Dives: Anticipate detailed questions about the technical implementation, challenges, and trade-offs you made.

📝 Enhancement Note: Prepare to demonstrate not only technical prowess but also a strategic understanding of how technology supports business operations and drives efficiency. Your portfolio should be the centerpiece of your technical discussion.

📌 Application Steps

To apply for this Web & Digital Interface Designer position:

• Submit your application through the Loch Harbour Group careers portal via the provided link.

• Portfolio Customization: Tailor your resume and portfolio to prominently feature your strongest Jira administration, Power Platform development, and UI/UX design projects, emphasizing quantifiable results and alignment with enterprise operations.

• Resume Optimization: Ensure your resume clearly highlights keywords from the job description, such as "Jira Administrator," "Power Platform," "Power Apps," "Power BI," "Workflow Design," "UI/UX Design," and "Secret Clearance."

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result) and prepare to walk through your portfolio with confidence, focusing on impact and efficiency.

• Company Research: Thoroughly research Loch Harbour Group, its mission, values, and recent projects to demonstrate genuine interest and understand how your role contributes to their overall success in the defense sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly regarding salary ranges and specific company culture nuances, should be verified directly with Loch Harbour Group, Inc. during the application and interview process.