UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer
Company: SPOTIO
Location: Addison, Texas, United States
Job Type: FULL_TIME
Category: Product Design & User Experience
Date Posted: 2025-09-26
Experience Level: 5-10 Years
Remote Status: Hybrid

🚀 Role Summary

• Spearhead the design of innovative, mobile-first user experiences for field sales professionals, translating complex data into intuitive and actionable interfaces.
• Lead comprehensive user research initiatives, including field studies, to deeply understand user needs and inform product strategy.
• Drive customer adoption and enhance the user journey through optimized onboarding and feature discovery flows.
• Contribute to and expand a scalable design system across web and mobile applications, ensuring design consistency and platform stability.
• Collaborate closely with Engineering, Sales, and Customer Success teams to deliver cohesive and high-impact user experiences within a fast-growing SaaS environment.

📝 Enhancement Note: While the title is UX/UI Designer, the responsibilities heavily lean into Product Design, emphasizing user research, strategy, and end-to-end experience ownership. The focus on "transforming field sales" and "market-leading platform" suggests a role with significant strategic influence on the product's direction and user adoption metrics, aligning with a Product Designer's scope.

📈 Primary Responsibilities

• Design and develop exceptional, mobile-first user interfaces and experiences tailored for field sales representatives, prioritizing speed, efficiency, and ease of use in on-the-go scenarios.
• Create intuitive dashboards and compelling data visualizations that transform complex sales metrics and analytics into clear, actionable insights, providing "X-ray vision" into sales activity and performance.
• Conduct and lead comprehensive user research projects, including user interviews, usability testing, surveys, and on-site field studies, to gather deep insights into the needs, pain points, and workflows of field sales professionals.
• Translate user research findings into actionable design recommendations, user personas, journey maps, and strategic product decisions that directly inform the product roadmap.
• Design and optimize onboarding flows and feature discovery experiences to accelerate user time-to-value and drive higher customer adoption rates for the SPOTIO platform.
• Contribute to the expansion and maintenance of a scalable design system across web and mobile applications, ensuring design consistency, brand integrity, and platform stability.
• Drive the development of innovative product features and emerging technologies, including AI-powered functionalities, that differentiate SPOTIO in the competitive field sales market.
• Foster strong collaborative relationships with Product Management, Engineering, Sales, and Customer Success teams to ensure cohesive user experiences and successful product launches.

📝 Enhancement Note: The "Lead User Research Initiatives" section explicitly mentions the requirement for on-site field studies, indicating a hands-on research approach beyond typical remote methods. This is a critical differentiator for candidates applying to this role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience, is generally expected for roles requiring this level of strategic design thinking and research.

Experience: 5+ years of UX/UI design experience with a strong background as a Product Designer, specifically in designing for SaaS platforms, particularly B2B enterprise software. Candidates with less experience must provide strong proof of competency.

Required Skills:

• UX/UI Design Expertise: Proven ability to design user-centric interfaces and intuitive workflows for complex applications.
• Mobile-First Design: Demonstrated experience in creating exceptional mobile experiences, understanding iOS and Android patterns, and optimizing for on-the-go users.
• Data Visualization: Skill in transforming complex sales metrics and analytics into clear, actionable visual interfaces and dashboards.
• User Research Leadership: Hands-on experience creating, executing, and reporting on user research projects, including user interviews, usability testing, surveys, and on-site field studies.
• Design Systems: Experience in creating, contributing to, and expanding scalable design systems for web and mobile applications.
• Figma Proficiency: Advanced proficiency in Figma, along with other design and collaboration tools such as Photoshop, Illustrator, and Miro.
• AI Tool Integration: Strong understanding and practical experience using multiple AI tools (e.g., Figma's AI features, ChatGPT, Gemini) to enhance design processes and outcomes.
• SaaS & B2B Design: Proven experience designing for Software-as-a-Service (SaaS) platforms, with a focus on B2B enterprise software.
• Field Sales Context: Understanding of field sales workflows, territory management, or outside sales processes is highly beneficial.
• Customer Obsession: A deep empathy for end-users, particularly field sales professionals, and a commitment to solving their high-pressure environment challenges.
• Positive Attitude & Soft Skills: A proactive, positive mindset and strong interpersonal skills to foster effective collaboration.

Preferred Skills:

• Experience designing for CRM or sales engagement software platforms.
• Background in designing innovative features or exploring emerging technologies.
• Experience with performance-focused design and mobile optimization techniques.
• Understanding of sales methodologies and pipeline management.

📝 Enhancement Note: The requirement for "proof of strong competency" if under 5 years of experience highlights the importance of a robust portfolio as a primary evaluation criterion, especially for candidates with slightly less tenure. The emphasis on AI tools is a forward-looking requirement, indicating the company's commitment to leveraging new technologies in their design process.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a strong Product Designer background, with a minimum of 5 years of relevant experience.
• Clear demonstration of mobile-first design principles and execution across various platforms (mobile, tablet, desktop).
• Case studies highlighting the design of complex workflow solutions and intuitive data visualizations for B2B SaaS products.
• Evidence of user research initiatives, including methodologies used (interviews, usability testing, field studies), research findings, and how these insights directly informed design decisions.
• Examples of contributions to or creation of design systems, demonstrating an understanding of scalability, consistency, and component-based design.
• Specific examples of how you've used AI tools to enhance the design process, improve efficiency, or generate new design concepts.
• Projects that illustrate your ability to improve customer adoption, reduce time-to-value, and impact business outcomes.

Process Documentation:

• Documentation of your user research process, from planning and execution to analysis and reporting.
• Examples of how you create and utilize user personas and journey maps to guide design strategy.
• Demonstrations of your workflow for translating research findings into actionable design recommendations and product requirements.
• Evidence of your approach to design system development and maintenance, including component libraries, style guides, and governance.
• Case studies detailing the end-to-end design process for a specific feature or product, from concept to implementation, highlighting problem definition, ideation, prototyping, testing, and iteration.

📝 Enhancement Note: The portfolio is not just a collection of work but a critical tool for demonstrating a structured, research-driven, and outcome-oriented design process. Candidates should focus on telling a story for each project, emphasizing their role, the problem, their solution, and the measurable impact.

💵 Compensation & Benefits

Salary Range: For a UX/UI Designer with 5-10 years of experience in Addison, Texas, a competitive salary range would typically fall between $95,000 and $130,000 annually. This estimate is based on industry benchmarks for experienced product designers in the tech sector within a major metropolitan area like Dallas-Fort Worth, considering the company's SaaS focus and growth stage.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision Insurance provided by the Company.
• Retirement Savings: 401K plan with a 3% Company match, supporting long-term financial planning.
• Professional Development: Annual Learning and Development Stipend of $750 to foster continuous skill enhancement and career growth.
• Work-Life Balance: Generous Paid Holidays & Paid Time Off (PTO) for rest and rejuvenation.
• Voluntary Benefits: Access to a range of voluntary benefits, including pet insurance and legal services, allowing for personalized coverage.
• Employee Assistance Program (EAP): 24/7 EAP offering free professional counseling services for mental and emotional well-being.

Working Hours: The role is based on a 40-hour work week, with a hybrid work schedule that allows for flexibility. Employees are expected to be in the office on Tuesdays and Wednesdays, with the remainder of the week optional for remote work. This structure balances in-person collaboration with individual focus time.

📝 Enhancement Note: The salary range is an estimate based on general market data for similar roles in the specified location and experience level. Actual compensation may vary based on specific qualifications, interview performance, and the company's compensation philosophy. The benefits package is robust, with a strong emphasis on professional development and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS), specifically a leading Field Sales Engagement Platform. SPOTIO operates within the B2B technology sector, aiming to revolutionize how field sales teams operate. Company Size: SPOTIO is a privately held SaaS company, likely in the mid-size range given its recognition as a "Best Place to Work" multiple times and its substantial customer base. This size often offers a balance between the agility of a startup and the structure of a larger organization. Founded: SPOTIO was founded at an unspecified date but has established itself as a market leader, evidenced by its #1 ranking on G2 reviews and consistent inclusion in "Best Places to Work" lists since at least 2019 (given the "five times overall" mention).

Team Structure:

• The UX/UI Designer will likely be part of a Product team, which typically includes Product Managers, UX/UI Designers, and potentially UX Researchers.
• This team collaborates closely with Engineering (Frontend and Backend Developers), Sales, and Customer Success departments to ensure a cohesive product experience and successful customer outcomes.
• The reporting structure is expected to be within the Product or Design department, potentially reporting to a Head of Product, Design Lead, or similar leadership role.

Methodology:

• Customer-Centric Design: A core principle, focusing on understanding and solving the problems of field sales professionals to deliver 10x ROI.
• Data-Driven Decision Making: Utilizing sales metrics, analytics, and user research to inform product strategy and design choices.
• Agile Development: Likely employing agile methodologies for rapid iteration, continuous delivery, and cross-functional collaboration.
• Innovation Focus: Encouraging the exploration of new technologies, including AI, to create market-differentiating features.

Company Website: https://spotio.com/

📝 Enhancement Note: The company's emphasis on being a "Best Place to Work" and its mission to transform field sales suggest a culture that values employee growth, customer success, and innovative problem-solving. The "Play to Win" value highlights a competitive and results-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Designer. It requires significant independent contribution, leadership in research initiatives, and the ability to influence product strategy. The "5+ years of experience" benchmark firmly places it beyond an entry-level or junior position, demanding a proven track record and strategic thinking.

Reporting Structure: The UX/UI Designer will likely report to a Product Manager, Head of Product, or a Design Lead. This structure provides guidance and oversight while allowing for significant autonomy in design execution and research. Collaboration with Engineering, Sales, and Customer Success is integral to the role's success.

Operations Impact: The impact of this role is substantial, directly influencing:

• User Adoption & Retention: By creating intuitive and valuable experiences, the designer helps users quickly see SPOTIO's value, increasing adoption and reducing churn.
• Sales Productivity: Designing features that help field reps "move faster, work smarter, and achieve better results" directly impacts customer ROI and satisfaction.
• Product Differentiation: Innovative design, especially with AI integration, can be a key competitive advantage in the SaaS market.
• Customer Success: Seamless onboarding and feature discovery contribute to customers realizing SPOTIO's full potential, leading to higher satisfaction and advocacy.

Growth Opportunities:

• Specialization: Deepen expertise in field sales technology, data visualization, or AI-driven design within the SaaS context.
• Leadership: Potential to lead design initiatives, mentor junior designers, or take on more strategic product ownership roles as the company grows.
• Skill Expansion: Opportunities to learn and apply new design tools, methodologies, and emerging technologies like AI through the annual Learning and Development Stipend.
• Cross-functional Mobility: Gain deep insights into Sales, Engineering, and Customer Success operations, potentially opening doors to product management or other strategic roles within the company.
• Career Advancement: Advance to Senior Product Designer, Lead Designer, or even management positions within SPOTIO's expanding product organization.

📝 Enhancement Note: The emphasis on "career-defining opportunities" and "abundant opportunities for career advancement" suggests a company that actively invests in its employees' growth and provides clear paths for progression. The role is not just about execution but about contributing to the strategic direction of the product.

🌐 Work Environment

Office Type: The company offers a Hybrid work schedule. Employees are expected to be in the office on Tuesdays and Wednesdays, with the option to work remotely for the remainder of the week. This model aims to balance in-person collaboration and team building with the flexibility of remote work.

Office Location(s): The primary office is located in Addison, Texas, a suburb of Dallas. This location provides access to the Dallas-Fort Worth metropolitan area's talent pool and business ecosystem.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional collaboration suggest a workspace designed to encourage interaction, brainstorming, and knowledge sharing on in-office days.
• Tools & Technology: Access to industry-standard design tools (Figma, Adobe Creative Suite, Miro) and potentially internal systems for project management and communication.
• Team Interaction: Opportunities for direct engagement with designers, product managers, engineers, and other stakeholders during in-office days, fostering strong working relationships.

Work Schedule: The standard work schedule is 40 hours per week. The hybrid arrangement allows for flexibility in choosing where to work on non-mandatory office days, accommodating personal preferences and optimizing productivity for different types of tasks (e.g., focused design work at home, collaborative sessions in the office).

📝 Enhancement Note: The hybrid model with specific in-office days (Tuesday/Wednesday) is a key detail for candidates to note. It indicates a structured approach to hybrid work, designed to maximize the benefits of both in-person and remote collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements and SPOTIO's needs.
• Hiring Manager Interview: A discussion focused on your experience, design philosophy, and how you approach problem-solving. This stage will likely delve into your portfolio.
• Portfolio Presentation & Design Challenge: You will likely be asked to present specific case studies from your portfolio, highlighting your process, research, and impact. A design challenge, possibly related to field sales scenarios or data visualization, may be given to assess your practical skills and problem-solving approach.
• Cross-functional Interviews: Meetings with members of the Product, Engineering, and potentially Sales or Customer Success teams to evaluate your collaborative skills and understanding of the broader business context.
• Final Interview: Potentially with senior leadership to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your mobile-first, data visualization, user research, and SaaS B2B design expertise. Prioritize projects with measurable outcomes.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (emphasizing research and iteration), your design solutions, and the impact/results. Use visuals effectively.
• Highlight Research: Explicitly detail your user research methodologies, insights gained, and how those insights directly influenced your design decisions. If you conducted field studies, make this prominent.
• Showcase System Thinking: Include examples of your involvement with design systems, illustrating your understanding of scalability and consistency.
• Demonstrate AI Proficiency: If possible, include a project where you utilized AI tools to enhance your design process or outcome.
• Address the "Why": Be prepared to explain the strategic reasoning behind your design choices and how they align with business goals and user needs.

Challenge Preparation:

• Understand the User: Familiarize yourself with the challenges and workflows of field sales representatives. Research common CRM and sales engagement platform features.
• Focus on Process: For any design challenge, clearly outline your approach, including how you would gather information, define the problem, ideate solutions, prototype, and test.
• Data Visualization Skills: Practice translating abstract data points into clear, visually appealing, and actionable charts or dashboards.
• Mobile Constraints: Design with mobile-first principles in mind, considering screen real estate, touch interactions, and connectivity limitations.
• Communicate Clearly: Be prepared to articulate your thought process, design decisions, and any assumptions made during the challenge.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on portfolio review and practical application of skills through a design challenge. Candidates should prepare to demonstrate not just design execution but also strategic thinking, research rigor, and collaborative capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool, expected to be used extensively for UI design, collaboration, and potentially design system management.
• Adobe Creative Suite: Photoshop and Illustrator are listed, likely for asset creation, image editing, and potentially more complex graphic design tasks.
• Miro: A collaborative whiteboard tool, essential for brainstorming, user journey mapping, wireframing, and cross-functional ideation sessions.

Analytics & Reporting:

• While not explicitly listed as design tools, candidates should be aware that understanding and visualizing data from analytics platforms is crucial. Familiarity with tools that generate data for dashboards (e.g., Tableau, Power BI, or internal BI tools) is beneficial.

CRM & Automation:

• Design for CRM/Sales Platforms: While not a design tool, experience designing for CRM or sales software is a bonus point, indicating an understanding of the ecosystem SPOTIO operates within.
• AI Tools: Proficiency in AI tools such as Figma's AI features, ChatGPT, and Gemini is explicitly required, indicating their integration into the design workflow for ideation, content generation, or process enhancement.

📝 Enhancement Note: The tech stack emphasizes modern collaborative design tools. Proficiency in Figma is paramount. The explicit mention of AI tools signifies their strategic importance in the company's design process.

👥 Team Culture & Values

Operations Values:

• Solve for the Customer: A deep understanding of customer goals and business needs is paramount, with a focus on helping them achieve significant ROI (10x). This means designing solutions that are not just aesthetically pleasing but functionally impactful.
• Relationships Matter: Emphasis on building strong collaborative relationships with team members, customers, and partners to foster mutual success and accelerate progress.
• Play to Win: A competitive and results-oriented mindset, driving ownership, urgency, and a proactive approach to achieving goals and leading the way.
• We Know Where We Stand: A culture of open, honest, and timely feedback, coupled with clear visibility into key metrics that matter for performance and decision-making.
• Make it Great: A commitment to personal excellence and continuous improvement, bringing the best version of oneself to work for the benefit of the team, customers, and company.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with Product, Engineering, Sales, and Customer Success teams. Expect active participation in cross-functional meetings, workshops, and feedback sessions.
• Feedback Exchange: A culture that encourages giving and receiving constructive feedback openly and regularly to improve designs and processes.
• Knowledge Sharing: Opportunities to share insights from user research and design explorations, contributing to a collective understanding of user needs and product opportunities.

📝 Enhancement Note: The company's values are a strong indicator of the desired work environment. Candidates should be prepared to demonstrate how their approach aligns with these values, particularly customer obsession, a results-driven mindset, and open communication.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Diverse Field Scenarios: Creating a seamless and effective user experience for field reps who operate in varied and often challenging environments (e.g., poor connectivity, limited screen time, diverse geographical locations).
• Translating Complex Data: Effectively visualizing and simplifying intricate sales data and analytics into easily digestible and actionable insights for users who may not be data experts.
• Balancing Innovation with Usability: Pushing the boundaries with new technologies like AI while ensuring the product remains intuitive, stable, and easy to adopt for a broad user base.
• Cross-functional Alignment: Navigating the needs and priorities of multiple departments (Product, Engineering, Sales, CS) to deliver cohesive and impactful design solutions.
• Onboarding and Adoption: Designing effective onboarding flows that quickly demonstrate value and drive sustained user engagement with a feature-rich platform.

Learning & Development Opportunities:

• Skill Advancement: Deepen expertise in mobile-first design, advanced data visualization techniques, and the application of AI in UX/UI.
• Industry Exposure: Gain in-depth knowledge of the field sales technology landscape and B2B SaaS product development.
• Mentorship: Potential to learn from experienced Product Managers, Engineers, and Design leaders within a growing company.
• Formal Training: Utilize the annual $750 Learning and Development Stipend for courses, workshops, conferences, or certifications relevant to UX/UI design, product management, or emerging technologies.

📝 Enhancement Note: Successfully navigating these challenges will require strong problem-solving skills, adaptability, and a proactive approach to continuous learning, all of which are supported by the company's commitment to growth and development.

💡 Interview Preparation

Strategy Questions:

• Design Process & Research: "Walk me through a complex product you designed from concept to launch. What was your process, especially regarding user research, and how did you handle challenges?" (Focus on methodology, research rigor, and problem-solving).
• Data Visualization: "How would you approach designing a dashboard to visualize real-time sales activity for field reps? What key metrics would you prioritize, and how would you ensure clarity and actionability?" (Demonstrate understanding of sales data and visualization best practices).
• Mobile-First Design: "Describe a mobile-first feature you designed. What were the specific constraints and considerations for the mobile platform, and how did you ensure a great user experience?" (Highlight mobile UX principles and iterative design).
• AI in Design: "How have you integrated AI tools into your design workflow, or how would you propose using AI to enhance the SPOTIO platform?" (Showcase awareness of AI's potential and practical application).

Company & Culture Questions:

• Customer Empathy: "How do you ensure you're designing with deep empathy for your users, especially those in high-pressure environments like field sales?" (Connect to the "Solve for the Customer" value).
• Collaboration: "Describe a time you worked cross-functionally to achieve a product goal. What was your role, and how did you manage differing perspectives?" (Align with "Relationships Matter" and teamwork).
• Impact & Metrics: "How do you measure the success of your designs, particularly regarding user adoption and business outcomes?" (Relate to "We Know Where We Stand" and performance focus).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, use a clear problem-solution-outcome framework.
• Emphasize Your Role: Clearly define your contributions, especially in research, strategy, and problem-solving.
• Show, Don't Just Tell: Use high-fidelity mockups, prototypes, and user flow diagrams. If possible, include short video demonstrations or interactive prototypes.
• Quantify Impact: Present metrics whenever possible (e.g., increased conversion rates, improved task completion times, higher user satisfaction scores).
• Be Ready for Deep Dives: Anticipate questions about your design decisions, trade-offs made, and how you would iterate or improve upon the presented work.

📝 Enhancement Note: Candidates should prepare to articulate their design process, demonstrate strategic thinking, and showcase a clear understanding of how their work impacts business objectives and user success, aligning with SPOTIO's core values.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit Your Application: Apply through the provided Workable link, ensuring all required fields are completed accurately.
• Tailor Your Resume: Highlight your experience in SaaS, B2B enterprise software, mobile-first design, data visualization, and user research. Quantify your achievements with metrics where possible, focusing on impact on user adoption, efficiency, and business outcomes.
• Curate Your Portfolio: Select 3-4 of your strongest projects that best represent your skills in mobile-first design, data visualization, user research (especially field studies), and design systems for B2B SaaS products. Ensure each case study clearly outlines the problem, your process, your solution, and the measurable results.
• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, explaining your design decisions, and articulating the impact of your work. Be ready to discuss your experience with AI tools and how you approach user research in challenging environments.
• Research SPOTIO: Understand their mission, their product (especially its field sales focus), their target audience, and their company values. This research will be invaluable for tailoring your application and preparing for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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