UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer Company: ReliaQuest Location: London, United Kingdom Job Type: Full-Time Category: UX/UI Design, Product Design Date Posted: 2025-11-20 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Drive the user-centered design process for ReliaQuest's AI-powered security operations platform, GreyMatter, ensuring an exceptional user experience.
• Collaborate closely with Product Management and Engineering teams to translate complex technical requirements and user needs into intuitive and visually appealing interfaces.
• Conduct in-depth user research, including customer interviews and usability testing, to gather actionable insights that inform design decisions and product strategy.
• Develop and iterate on design concepts through various mediums, from storyboards and sketches to interactive prototypes and high-fidelity mockups.
• Advocate for design best practices across the organization, acting as a subject matter expert in user experience and interface design.

📝 Enhancement Note: While the role is listed as UX/UI Designer, the emphasis on an "AI powered security operations platform" and "hard, technical problems" indicates a strong need for a designer who can simplify complex data and workflows for enterprise users in a cybersecurity context. This transcends typical consumer UX/UI and requires a strategic approach to information architecture and user flow within a specialized domain.

📈 Primary Responsibilities

• Engage directly with customers to deeply understand their needs, pain points, and desired outcomes through interviews, usability testing, and feedback analysis.
• Partner with Product Managers, Developers, and other stakeholders to champion the optimal user experience, bridging the gap between user needs and technical feasibility.
• Create compelling design artifacts, including storyboards, sketches, wireframes, and high-fidelity prototypes, to effectively communicate design vision and iterate on solutions.
• Design intuitive and visually engaging user interfaces (UI) that enhance the overall user journey and align with ReliaQuest's brand identity.
• Proactively identify opportunities for design improvements and advocate for user-centric solutions throughout the product development lifecycle.
• Contribute to the continuous improvement of design processes and methodologies within the UX team.
• Stay abreast of emerging design trends, AI/LLM technologies, and best practices in user experience design within the cybersecurity domain.

📝 Enhancement Note: The responsibility of "educating others about design best practices" suggests the UX/UI Designer will play a mentoring or evangelist role, contributing to the overall design maturity of the organization. This implies a need for strong communication and presentation skills beyond just design execution.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience. Experience: 3+ years of proven experience as a UX/UI Designer, Product Designer, or similar role, with a demonstrated track record of successfully delivering user-centered design solutions.

Required Skills:

• Extensive experience in user research methodologies, including user interviews, surveys, and usability testing.
• Proficient in creating wireframes, user flows, wireframes, and high-fidelity interactive prototypes.
• Expertise in industry-standard design and prototyping tools, with a strong emphasis on Figma.
• Ability to translate complex requirements into clear, intuitive, and visually appealing user interfaces.
• Strong understanding of design principles, typography, color theory, and layout.
• Excellent communication, presentation, and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
• A passion for designing solutions to challenging, technical problems, particularly within complex software platforms.
• Experience advocating for user needs and design best practices within a product development environment.

Preferred Skills:

• Prior experience designing for AI/LLM-powered applications or complex technical platforms.
• A strong portfolio showcasing design projects, ideally with a focus on AI/LLMs or enterprise software.
• Foundational knowledge of HTML, CSS, and JavaScript to understand technical constraints and possibilities.
• Experience working within an Agile development environment.
• Familiarity with cybersecurity concepts and the security operations landscape.

📝 Enhancement Note: The mention of "ideally in AI/LLM's" for portfolio projects, combined with the platform being "AI powered," suggests that candidates with experience in simplifying complex data, abstract concepts, or machine learning outputs into user-friendly interfaces will be highly valued. This is a key differentiator for operations-focused design roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong understanding of the end-to-end UX design process, from research and ideation to prototyping and final UI design.
• Case studies that clearly articulate the problem, your role, the design process, key decisions, and the quantifiable impact of your solutions.
• Examples showcasing your ability to tackle complex technical problems and translate them into elegant user experiences.
• Demonstrations of proficiency in Figma or similar design tools, including interactive prototypes and UI design.
• Ideally, include projects that highlight experience with AI/LLM interfaces, data visualization, or complex enterprise software.

Process Documentation:

• Ability to articulate your design process clearly and concisely, explaining your rationale behind design decisions.
• Experience documenting user flows, wireframes, and UI specifications for handoff to development teams.
• Evidence of iterative design processes, including how user feedback and testing informed design refinements.

📝 Enhancement Note: For a role involving an AI platform, the portfolio should ideally showcase how the candidate approaches designing for data-driven insights, complex dashboards, or user interfaces that manage sophisticated technical functionalities. The "hard, technical problems" aspect means demonstrating problem-solving skills through design is paramount.

💵 Compensation & Benefits

Salary Range: £45,000 - £70,000 per annum (estimated) Note: This is an estimated range based on industry benchmarks for experienced UX/UI Designers in London, UK, considering the company's industry and the role's responsibilities. Actual compensation will be determined by experience, skills, and qualifications.

Benefits:

• Generous Paid Time Off Plan
• Competitive Compensation Plans
• Tuition And Certification Reimbursement
• Employer Supplemented Medical, Dental, And Vision Coverage
• In-Depth Technical And Leadership Training
• Additional Mental And Physical Wellness Benefits
• Free Lunch On Fridays

Working Hours: 40 hours per week (standard for full-time roles, with potential for flexibility depending on project needs and team collaboration).

📝 Enhancement Note: The estimated salary range is based on research from reputable UK job boards and salary aggregators for UX/UI Designers with 3-5 years of experience in London. Factors considered include the cost of living in London, the tech industry's compensation trends, and ReliaQuest's likely competitive standing as a growing cybersecurity company. The benefits listed are directly from the provided data and are presented to highlight value beyond base salary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Cybersecurity, Software Development. ReliaQuest operates in the rapidly evolving cybersecurity sector, providing an AI-powered platform that integrates and simplifies security operations. Company Size: ReliaQuest is a growing company, likely falling into the mid-to-large enterprise category based on its global presence and product sophistication, suggesting a dynamic and resource-rich environment. Founded: ReliaQuest was founded in 2007, indicating a mature company with established processes but also a culture that has evolved with technology and market demands.

Team Structure:

• The UX team is part of a larger product development organization, working in close collaboration with Product Management and Engineering.
• The UX/UI Designer will likely report to a UX Lead or Head of Design, with direct interaction with Product Managers responsible for specific features or modules of the GreyMatter platform.
• Cross-functional collaboration is a key element, requiring designers to work closely with developers, QA, and potentially customer success or sales engineers to gather insights and ensure successful implementation.

Methodology:

• ReliaQuest emphasizes a data-driven approach to product development, leveraging AI and analytics to inform decisions.
• The design process is expected to be iterative and user-focused, incorporating feedback loops and continuous improvement.
• A strong emphasis is placed on ownership, self-starting, and tackling complex challenges, indicating a culture that values initiative and problem-solving.

Company Website: https://www.reliaquest.com/

📝 Enhancement Note: The company's focus on AI in cybersecurity suggests a culture that values innovation, technical expertise, and a proactive approach to problem-solving. For a UX/UI Designer, this means being comfortable with complex data, technical jargon, and the mission-critical nature of security operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level individual contributor (2-5 years of experience). It offers the opportunity to take ownership of significant design challenges and contribute directly to the core product offering. The role requires a blend of strong execution skills and strategic thinking in user experience design. Reporting Structure: The UX/UI Designer will report to a design leadership role, such as a UX Manager or Lead Designer, and will work closely with Product Managers and engineering teams on a daily basis. This structure allows for guidance while fostering autonomy. Operations Impact: The UX/UI Designer will have a direct impact on the usability, adoption, and effectiveness of ReliaQuest's GreyMatter platform. By translating complex security operations data and workflows into intuitive interfaces, they will enhance customer productivity, reduce operational friction, and contribute to the platform's competitive advantage and market success.

Growth Opportunities:

• Specialization: Deepen expertise in designing for AI/LLMs, complex data visualization, or enterprise security platforms.
• Leadership: Progress to a Senior UX/UI Designer role, leading design initiatives, mentoring junior designers, or contributing to design strategy.
• Cross-functional Mobility: Develop a broader understanding of product management, engineering, or even specific cybersecurity domains, opening doors to related roles.
• Skill Development: Access to "In-Depth Technical And Leadership Training" and "Tuition And Certification Reimbursement" provides formal avenues for skill enhancement.

📝 Enhancement Note: The emphasis on "direct contribution to the growth and success of ReliaQuest" and the opportunity to "work and learn from some of the most talented people" points to a company that invests in its employees' development and offers clear pathways for career advancement within the design and product functions.

🌐 Work Environment

Office Type: The role is designated as "On-site" at the London Office, indicating a traditional office-based work environment. Office Location(s): London Office, United Kingdom. Specific details regarding office amenities, accessibility, and proximity to public transport would typically be available on the company's careers page or provided during the interview process.

Workspace Context:

• The workspace is designed for collaboration, with opportunities to interact with Product Managers, Developers, and fellow UX team members.
• Access to necessary design software and technology (e.g., Figma) will be provided to facilitate efficient workflow.
• The environment is likely fast-paced and dynamic, common in the technology and cybersecurity sectors, requiring adaptability and proactive engagement.

Work Schedule: A standard 40-hour work week is outlined, typical for full-time positions. While on-site, there might be some flexibility for project needs, but the core expectation is regular in-office presence for collaborative work.

📝 Enhancement Note: An on-site role in London implies a collaborative atmosphere where spontaneous discussions and team-building activities are encouraged. For a UX/UI Designer, this can be beneficial for brainstorming sessions, design critiques, and fostering a strong team dynamic with colleagues.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. Those who align with the requirements will be invited for an initial conversation.
• Portfolio Presentation & Technical Interview: Candidates will likely present their portfolio, discussing their process, design decisions, and impact on past projects. This will be followed by technical questions related to UX/UI principles, design tools, and problem-solving.
• Team/Stakeholder Interviews: Interviews with Product Managers, fellow designers, and potentially engineers to assess collaboration skills, cultural fit, and ability to work within a cross-functional team.
• Final Interview: A discussion with senior leadership to finalize the decision, potentially covering strategic thinking and long-term career aspirations.

Portfolio Review Tips:

• Storytelling: Structure your case studies to tell a compelling story about the problem, your process, and the solution's impact. Clearly define your role and contributions.
• Process Clarity: Detail your UX process, highlighting your research methods, ideation techniques, and iterative design approach.
• Impact Metrics: Quantify the success of your designs whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).
• Tool Proficiency: Showcase your mastery of Figma and other relevant design tools through interactive prototypes and well-organized design files.
• Relevance: Emphasize projects most relevant to complex technical products, AI/LLMs, or enterprise software if available.

Challenge Preparation:

• Be prepared for a design challenge, which might involve solving a specific problem related to the GreyMatter platform or a general UX/UI scenario.
• Practice articulating your design thinking, trade-offs, and rationale under time constraints.
• Consider how you would approach user research and validation for any proposed solution.

📝 Enhancement Note: Given the emphasis on "hard, technical problems" and an "AI powered security operations platform," expect interview questions to probe your ability to simplify complexity, design for data-heavy interfaces, and understand the security context. Be ready to discuss how you'd approach designing for users under pressure.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Core tool for UI design, wireframing, prototyping, and collaboration. Proficiency is essential.
• Prototyping Tools: While Figma is primary, experience with other prototyping tools (e.g., InVision, Adobe XD) may be beneficial.
• User Research Platforms: Tools for conducting remote interviews, usability testing, and surveys (e.g., UserTesting.com, Maze, SurveyMonkey).

Analytics & Reporting:

• Understanding of how user behavior data is tracked and analyzed to inform design decisions. Familiarity with analytics platforms like Google Analytics, Amplitude, or Mixpanel might be advantageous.
• Ability to interpret data to identify user pain points and opportunities for design improvement.

CRM & Automation:

• While not directly a CRM/Automation role, understanding how user feedback from CRM systems or customer support channels can inform design is valuable.
• Knowledge of how design elements integrate with broader platform workflows and automation capabilities.

📝 Enhancement Note: The explicit mention of Figma is critical. Candidates should be prepared to demonstrate advanced Figma skills during the interview process, including complex component systems, interactive prototypes, and collaborative workflows. Knowledge of HTML/CSS/JavaScript is listed as a "plus," suggesting an appreciation for front-end development constraints without requiring deep coding expertise.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user's needs, making their experience intuitive and effective.
• Innovation: A drive to explore new solutions and leverage cutting-edge technologies like AI to solve complex problems.
• Collaboration: A belief in the power of teamwork, where diverse perspectives are valued and contribute to better outcomes.
• Ownership & Initiative: A culture that encourages individuals to take responsibility for their work and proactively drive projects forward.
• Continuous Improvement: A commitment to learning, adapting, and refining processes and products based on feedback and data.

Collaboration Style:

• The team fosters a collaborative environment where designers work hand-in-hand with Product Managers and Engineers.
• Open communication and constructive feedback are encouraged to ensure designs are technically feasible and meet business objectives.
• Designers are expected to be proactive in seeking out information and engaging with stakeholders across departments.

📝 Enhancement Note: ReliaQuest's emphasis on "ownership" and "self-starter" mentality suggests a culture where individuals are empowered to make decisions and drive initiatives. For a UX/UI Designer, this means being comfortable with ambiguity, proposing solutions, and owning the design process from conception to delivery.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: The primary challenge will be designing intuitive user experiences for a sophisticated AI-powered cybersecurity platform, translating complex data and technical functionalities into easily digestible interfaces for users who may be under pressure.
• Balancing User Needs with Technical Constraints: Effectively navigating the trade-offs between ideal user experiences and the realities of technical implementation within a complex software architecture.
• Designing for AI/LLMs: Staying current with and effectively applying design principles for AI-driven features, ensuring transparency, trustworthiness, and usability.
• Cross-functional Alignment: Ensuring design vision is understood and adopted by product and engineering teams, requiring strong communication and negotiation skills.

Learning & Development Opportunities:

• AI/LLM Design Expertise: Gaining specialized experience in designing for cutting-edge AI technologies within a critical industry.
• Technical Training: Access to "In-Depth Technical And Leadership Training" to expand skills in product development, cybersecurity, or leadership.
• Industry Exposure: Working on a world-class security operations platform provides exposure to the latest trends and challenges in cybersecurity.
• Mentorship: Learning from experienced professionals within ReliaQuest's talented team.

📝 Enhancement Note: The "hard, technical problems" mentioned in the job description are the core challenges. Candidates should be prepared to discuss how they approach designing for users who need to make critical decisions quickly based on complex information, a common scenario in cybersecurity operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly technical or complex domain. What were the biggest challenges, and how did you overcome them?" (Focus on your process, research, and ability to simplify complexity.)
• "How would you approach designing a feature for an AI-powered security platform that needs to alert users to potential threats while minimizing false positives?" (Assess your understanding of AI/LLMs, user trust, and information hierarchy.)
• "Walk me through your process for gathering user requirements and translating them into design solutions for a new product feature." (Demonstrate your research methodologies and iterative design approach.)

Company & Culture Questions:

• "What interests you about ReliaQuest and our AI-powered security operations platform, GreyMatter?" (Showcase your research into the company and your understanding of their mission.)
• "How do you incorporate design best practices into your work, and how would you advocate for them within a cross-functional team?" (Highlight your evangelist and collaborative skills.)
• "Describe your experience working on teams with Product Managers and Engineers. How do you ensure alignment and effective collaboration?" (Focus on your teamwork and communication skills.)

Portfolio Presentation Strategy:

• Select impactful case studies: Choose 2-3 projects that best showcase your skills, process, and ability to solve complex problems. Prioritize those with technical or AI/LLM relevance if possible.
• Tell a story: For each case study, clearly articulate the problem statement, your role, the target users, your process (research, ideation, design, testing), key decisions made, and the outcomes/impact.
• Highlight collaboration: Explain how you worked with stakeholders (PMs, Engineers, users) and incorporated their feedback.
• Showcase Figma proficiency: Be ready to demonstrate your interactive prototypes and explain your design system approach if applicable.
• Focus on “why”: Be prepared to justify your design decisions and explain the rationale behind them.

📝 Enhancement Note: Expect to be asked about your experience with AI/LLM design, even if it's not extensive. Frame any related experiences in terms of designing for complex data, automation, or predictive insights. Be ready to discuss how you ensure user trust and transparency in AI-driven features.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Workday link.
• Portfolio Customization: Ensure your portfolio prominently features projects that demonstrate your ability to tackle complex technical challenges and ideally, any experience with AI/LLMs or enterprise software. Tailor your case studies to highlight your process and impact.
• Resume Optimization: Align your resume with the job description, emphasizing keywords such as UX Design, UI Design, Figma, User Research, Prototyping, Wireframing, AI/LLM, and problem-solving for technical products. Quantify achievements where possible.
• Prepare Your Pitch: Practice articulating your design process and the impact of your work concisely. Be ready to explain the "why" behind your design decisions and how you collaborate with cross-functional teams.
• Company Research: Familiarize yourself with ReliaQuest's mission, the GreyMatter platform, and their position in the cybersecurity market. Understand their focus on AI and innovation to tailor your responses and express genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.