UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer
Company: AMP
Location: Sydney, New South Wales, Australia
Job Type: Full time
Category: User Experience (UX) / User Interface (UI) Design, Product Design
Date Posted: 2025-10-20
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site

🚀 Role Summary

• Design and enhance customer experiences across digital assets, including websites and mobile applications, ensuring a user-centered approach.
• Collaborate with cross-functional teams including product, marketing, IT, data, and insights to translate business needs into intuitive and effective user interfaces.
• Apply user research methodologies, journey mapping, and prototyping to optimize user flows and meet evolving customer needs.
• Contribute to the development and maintenance of design systems to ensure consistency, efficiency, and brand alignment across all digital touchpoints.
• Leverage AI tools to enhance design efficiency and creativity, while strictly adhering to business privacy and security policies.

📝 Enhancement Note: While the title is UX/UI Designer, the responsibilities and required skills strongly indicate a Product Design focus, with a significant emphasis on the end-to-end design process from research to implementation support. The role operates within a Digital Acquisition, Product, and Performance team, suggesting a direct impact on customer acquisition and engagement strategies.

📈 Primary Responsibilities

• Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions.
• Create and refine user journey maps to visualize customer interactions and identify key touchpoints for improvement.
• Develop wireframes, mockups, and interactive prototypes using industry-standard design tools to effectively communicate design concepts.
• Collaborate closely with Product Managers and Developers to ensure seamless implementation of designs and provide ongoing design support.
• Maintain and evolve the company's design system, ensuring consistency in UI elements, design patterns, and brand guidelines.
• Analyze user feedback and performance data to iterate on designs and continuously optimize customer experiences.
• Support the planning, organization, and execution of user testing initiatives, utilizing best-practice online research and recruitment tools.
• Proactively explore and integrate AI tools to streamline design workflows and enhance creative output, ensuring compliance with data security and privacy regulations.
• Manage personal tasks and contribute to project management efforts, with the potential to lead smaller design initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and practical execution. The emphasis on "supporting the creation and enhancement" and "optimizing customer experiences" suggests a role focused on iterative improvement and user advocacy within the digital product lifecycle.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for UX/UI and Product Design roles. Equivalent practical experience will also be considered.

Experience: Demonstrated experience in a UX/UI or Product Design role, with a proven track record of supporting successful projects. Experience within the financial sector is highly preferred, and experience in consulting or large organizations is a plus.

Required Skills:

• Proven experience in UX/UI design or Product Design.
• Strong portfolio showcasing a range of experience design projects for web and mobile applications.
• Intermediate proficiency in design and prototyping tools, specifically Figma and the Adobe Creative Suite.
• Developing understanding of user-centered design principles, customer research methodologies, and usability testing.
• Ability to collaborate effectively with cross-functional teams, including product, marketing, and IT.
• Capability to manage own tasks across multiple projects and contribute to project management.
• Growing capability in leveraging AI tools for design efficiency and creativity, with an understanding of privacy and security policies.

Preferred Skills:

• Experience specifically within the financial services sector.
• Familiarity with design systems and component-based design.
• Experience with various user research techniques and tools.
• Understanding of agile development methodologies.
• Strong presentation and communication skills.

📝 Enhancement Note: The "developing understanding" for research and testing, coupled with "intermediate proficiency" in tools, suggests this role is suitable for a designer with a solid foundation and a desire to grow into more complex problem-solving and strategic input. The explicit mention of AI tools indicates a forward-looking approach to design processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is critical, showcasing a diverse range of experience design projects for both web and mobile applications.
• Projects should demonstrate a clear understanding of user-centered design principles, from initial research and ideation through to final design and iteration.
• Include case studies that detail the problem statement, your design process, the solutions you proposed, and the impact of your designs (quantifiable metrics are highly valued).
• Showcase proficiency in core design tools like Figma and Adobe Creative Suite, with examples of wireframes, user flows, high-fidelity mockups, and interactive prototypes.
• Highlight any contributions to design systems, including examples of component libraries and style guides.

Process Documentation:

• Demonstrate your ability to articulate your design process clearly and concisely.
• Provide examples of how you've used user research, journey mapping, and usability testing to inform your design decisions.
• Showcase how you've collaborated with stakeholders and development teams throughout the design lifecycle.
• Examples of how you've iterated on designs based on feedback and data are highly beneficial.

📝 Enhancement Note: The emphasis on a "strong portfolio" is a key indicator for this role. Candidates should curate their portfolio to highlight projects that align with the responsibilities outlined, particularly those involving digital assets in a financial or corporate context. Demonstrating the process behind the designs is as important as the final output.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX/UI Designer with 2-5 years of experience in Sydney, Australia, the estimated annual salary range is AUD $85,000 - $120,000. This range accounts for the cost of living in Sydney, the specific requirements of the role, and the competitive nature of the design talent market.

Benefits:

• Competitive salary package.
• Opportunities for professional development and continuous learning.
• Access to AI tools and modern design technologies.
• Inclusive and flexible work environment.
• Opportunities for community involvement and volunteering.
• First-class leaders invested in employee success.
• Potential for career advancement within an iconic Australian brand.

Working Hours: The role is full-time, typically around 40 hours per week. While the role is on-site, AMP emphasizes flexibility in its work culture, which may extend to some aspects of daily scheduling within the standard working week.

📝 Enhancement Note: The salary range is an estimate based on typical market rates for this role and location. Specific compensation will depend on the candidate's experience, skills, and performance during the interview process. AMP's emphasis on flexibility suggests that while the role is on-site, there might be some latitude in how the 40 hours are structured, subject to team and business needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking, Superannuation, Retirement, Finances). AMP is a well-established financial services provider with a long history in Australia, undergoing transformation to meet future market demands.

Company Size: AMP is a large, publicly listed company, indicating a structured organizational environment with established processes and a significant employee base. This size offers stability and diverse career pathways.

Founded: Founded over 175 years ago, AMP has a deep-rooted history in Australia, evolving significantly over time. This longevity suggests a company with resilience and a commitment to long-term growth and customer service.

Team Structure:

• The UX/UI Designer is part of the Digital Experience and Design team, which sits within the broader Digital Acquisition, Product, and Performance division.
• This team is responsible for the customer experience across key digital assets like AMP.com.au, My AMP, and AMP Super portals and apps.
• The role involves close collaboration with stakeholders across product, marketing, IT, data, and insights, indicating a matrixed or highly cross-functional reporting structure.

Methodology:

• The team focuses on a user-centered design approach, integrating user research, journey mapping, and usability testing.
• There is a strong emphasis on data-driven optimization of customer experiences.
• The use of design systems promotes consistency and efficiency in design and development processes.
• A forward-thinking approach is evident with the integration of AI tools into the design workflow.

Company Website: https://www.amp.com.au/

📝 Enhancement Note: AMP's emphasis on transformation and innovation within a long-standing financial institution suggests a culture that values both tradition and progress. The Digital Experience and Design team is positioned at the forefront of this transformation, driving customer-centric digital evolution.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Designer role is positioned at a Mid-Level. It requires demonstrated experience and the ability to independently manage tasks, but also indicates opportunities for growth and learning from senior designers. The role involves supporting and enhancing existing experiences, with potential to lead smaller projects.

Reporting Structure: The UX/UI Designer will likely report to a Senior UX/UI Designer, Design Lead, or Head of Digital Experience within the Digital Acquisition, Product, and Performance division. Collaboration will be extensive with peers in Product Management, Marketing, IT, and Data/Insights teams.

Operations Impact: The role directly impacts customer acquisition and engagement through the optimization of digital platforms. By improving user experience, the designer contributes to increased customer satisfaction, conversion rates, and overall digital adoption, which are critical metrics for the company's growth and success in the digital sphere.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX/UI design, user research, or interaction design.
• Leadership Development: Progress to a Senior Designer role, potentially leading design initiatives or mentoring junior designers.
• Cross-functional Exposure: Gain broader experience by working closely with product management, marketing, and technology teams, understanding the full product lifecycle.
• Industry Knowledge: Develop specialized knowledge within the financial services sector, becoming an expert in designing for banking, superannuation, and retirement products.
• AI Tool Proficiency: Become a subject matter expert in leveraging AI tools for design, a rapidly growing and valuable skill.

📝 Enhancement Note: The mid-level positioning is ideal for a designer looking to solidify their skills in a structured environment while still having room to grow. The financial sector context provides unique challenges and opportunities for specialization.

🌐 Work Environment

Office Type: On-site. The role is based in Sydney, Australia, indicating a traditional office environment where in-person collaboration is prioritized.

Office Location(s): Sydney, New South Wales, Australia. Specific office address details would be provided upon application or during the interview process.

Workspace Context:

• The work environment is collaborative, fostering interaction with a diverse range of stakeholders across different departments.
• Access to modern design tools and technologies, including Figma, Adobe Creative Suite, and AI tools, is provided.
• Opportunities exist for direct interaction with senior designers and cross-functional teams, facilitating knowledge sharing and mentorship.
• The company culture emphasizes inclusion and diversity, suggesting an environment where different perspectives are valued.

Work Schedule: The role is full-time (approximately 40 hours per week). While on-site, AMP's culture notes suggest a degree of flexibility may be possible within the standard working week, subject to operational needs and team agreements.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which can be beneficial for design sprints, brainstorming sessions, and team cohesion. Candidates should be prepared for a structured office setting with opportunities for direct team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess qualifications and experience alignment.
• Hiring Manager Interview: Discussion about your background, experience, and understanding of UX/UI principles, particularly in relation to AMP's digital products.
• Portfolio Presentation & Design Challenge: A session where you present your portfolio, highlighting key projects and your design process. You may also be given a small design challenge to assess your problem-solving skills and approach.
• Team/Stakeholder Interviews: Meetings with potential colleagues from product, marketing, or IT teams to assess cultural fit and collaboration style.
• Final Interview: May involve senior leadership for a final assessment.

Portfolio Review Tips:

• Curate for Relevance: Select 3-5 of your strongest projects that best demonstrate your skills in web and mobile application design, user research, and problem-solving. Prioritize projects similar to AMP's digital offerings if possible.
• Tell a Story: For each project, clearly articulate the problem, your role, your process, the challenges faced, your solutions, and importantly, the outcomes or impact. Use visuals effectively to support your narrative.
• Showcase Your Process: Detail your methodology – how you conducted research, mapped user journeys, iterated on designs, and collaborated with teams.
• Highlight Tool Proficiency: Demonstrate your mastery of Figma and Adobe Creative Suite, and explain how you leverage prototyping tools.
• Address AI Integration: If you have examples of using AI tools to enhance your workflow or creativity, be prepared to discuss them, emphasizing ethical considerations and adherence to policies.

Challenge Preparation:

• Be ready to discuss your approach to common UX/UI challenges, such as improving user engagement, simplifying complex workflows, or designing for accessibility.
• Practice articulating your thought process clearly and concisely, as if you were explaining it to a non-designer.
• Prepare questions to ask the interviewers that demonstrate your interest in AMP's products, users, and design culture.

📝 Enhancement Note: The portfolio is a critical component of this application. Candidates should invest significant time in preparing a compelling presentation that clearly articulates their design thinking and problem-solving capabilities within the context of digital product development.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration.
• Adobe Creative Suite (Photoshop, Illustrator): For image editing, asset creation, and graphic design tasks.
• Prototyping Tools: Proficiency with tools integrated into Figma or standalone options for creating interactive prototypes.
• AI Tools: Growing capability expected in leveraging AI for design, such as generative design tools, AI-powered research assistants, or content generation aids.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and performance metrics.
• Ability to interpret data to inform design decisions and measure the impact of design changes.

CRM & Automation:

• While not a primary focus for a UX/UI Designer, an understanding of how CRM systems (like Salesforce) and marketing automation platforms influence customer journeys can be beneficial.
• Awareness of how digital experiences integrate with broader customer relationship management strategies.

📝 Enhancement Note: Proficiency in Figma is paramount. The expectation around AI tools signifies a need for candidates to be adaptable and open to integrating emerging technologies into their daily workflow.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs through thoughtful design.
• Innovation & Transformation: An embrace of new ideas and technologies to evolve and improve digital offerings.
• Collaboration & Inclusion: Working effectively with diverse teams and valuing different perspectives.
• Efficiency & Effectiveness: Striving for streamlined processes and impactful design solutions.
• Continuous Improvement: A mindset of iterating and enhancing based on feedback and data.

Collaboration Style:

• Highly collaborative, working closely with product managers, developers, marketers, and data analysts.
• Open to feedback and constructive criticism, using it to refine designs.
• Proactive in communicating design decisions and rationale to stakeholders.
• Willingness to share knowledge and best practices within the design team and across departments.

📝 Enhancement Note: AMP's stated values of inclusion, diversity, and fostering a sense of belonging are key to understanding the team's collaborative approach. Candidates should demonstrate an ability to work harmoniously in a diverse team and contribute positively to the company culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user desires into designs that also meet business objectives and technical constraints, particularly within the regulated financial sector.
• Designing for Complex Financial Products: Simplifying intricate financial concepts and product offerings into intuitive and accessible digital experiences.
• Evolving Digital Landscape: Keeping pace with rapid advancements in technology, design trends, and user expectations, especially with the integration of AI.
• Cross-functional Alignment: Ensuring consistent understanding and buy-in from various departments with potentially differing priorities on design decisions.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Opportunities to attend workshops or training on specialized UX/UI methodologies, accessibility standards, or interaction design patterns.
• Financial Services Design Mastery: Gaining deep expertise in designing for the unique needs of banking, superannuation, and retirement customers.
• AI in Design: Learning to effectively integrate AI tools into the design process, enhancing efficiency and exploring new creative avenues.
• Mentorship: Potential to be mentored by senior designers or leaders within AMP's digital teams.

📝 Enhancement Note: The financial services industry presents unique challenges related to compliance, security, and the complexity of products. Candidates who can demonstrate an ability to navigate these complexities while prioritizing user experience will be well-positioned.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements or user needs with business objectives. How did you approach it, and what was the outcome?" (Focus on your negotiation, compromise, and problem-solving skills).
• "Walk me through a complex user journey you've designed. What were the key pain points, and how did your design address them? What metrics did you use to measure success?" (Prepare a specific case study from your portfolio).
• "How do you stay updated with the latest UX/UI trends and technologies, especially AI tools? Can you give an example of how you've applied a new trend or tool in your work?" (Demonstrate your commitment to continuous learning and innovation).

Company & Culture Questions:

• "What interests you about AMP and our mission to help people create their tomorrow?" (Research AMP's values, history, and recent initiatives).
• "How do you approach collaboration with product managers, developers, and marketing teams? Describe your ideal cross-functional working relationship." (Align your collaboration style with the company's emphasis on teamwork).
• "AMP emphasizes creating a sense of belonging. How do you contribute to an inclusive team environment?" (Reflect on your personal values and experiences).

Portfolio Presentation Strategy:

• Start Strong: Begin with your most relevant and impactful project.
• Focus on Process: Clearly articulate how you arrived at your solutions, not just what the solutions are. Use visuals to support every step.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. If direct metrics aren't available, discuss anticipated outcomes or lessons learned.
• Be Concise: Respect the interviewer's time. Aim for 3-5 minutes per project, allowing ample time for discussion.
• Be Prepared for Questions: Anticipate follow-up questions about your design choices, challenges, and alternative solutions.

📝 Enhancement Note: Prepare to articulate your design process using the STAR method (Situation, Task, Action, Result) for behavioral questions. For portfolio presentations, focus on telling a clear, concise story that highlights your problem-solving skills and impact.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on the AMP Career Site.
• Portfolio Customization: Ensure your portfolio is up-to-date and tailored to showcase your strongest web and mobile application design projects. Highlight any financial sector experience or projects involving complex user journeys.
• Resume Optimization: Update your resume to clearly list your proficiency in Figma, Adobe Creative Suite, and any experience with AI tools. Quantify achievements and responsibilities using action verbs relevant to UX/UI and product design.
• Interview Preparation: Practice presenting your portfolio projects, focusing on your design process, problem-solving approach, and the impact of your work. Prepare thoughtful questions to ask the interviewers.
• Company Research: Familiarize yourself with AMP's mission, values, recent news, and its digital presence to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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