UX/UI Delivery Lead

📍 Job Overview

Job Title: UX/UI Delivery Lead Company: Manulife Location: Makati City, Metro Manila, Philippines Job Type: Full-time Category: User Experience (UX) / User Interface (UI) Design Operations Date Posted: 2025-09-18 Experience Level: 10+ Years (Senior/Lead) Remote Status: Hybrid

🚀 Role Summary

• Leads a UX/UI design team to deliver high-quality, user-centered digital solutions aligned with business objectives and technical feasibility, embodying core operational principles of efficiency and quality assurance.
• Drives design execution across multiple projects, ensuring scalability and consistency by translating regional design strategies into local contexts, focusing on process optimization and resource management.
• Facilitates cross-functional collaboration with product, engineering, and CX teams to solve complex business and user challenges through design thinking and data-informed decision-making, demonstrating GTM operational alignment.
• Mentors and guides design team members to foster professional growth and impactful design outcomes, emphasizing a culture of continuous improvement and knowledge sharing within the operations framework.
• Champions innovation and new ideas within the design function, ensuring outputs reflect brand identity and meet business value objectives, crucial for operational excellence in product development.

📝 Enhancement Note: This role, while focused on UX/UI Design, has significant operational responsibilities. The "Delivery Lead" aspect implies a strong focus on process management, team leadership, stakeholder coordination, and ensuring successful project execution, which are key tenets of operations roles. The emphasis on "quality," "scalability," "alignment with business goals," and "cross-functional collaboration" directly maps to operational objectives in a GTM or product development context.

📈 Primary Responsibilities

• Lead and mentor the MITDC design team in the execution of user-centered design strategies across various digital platforms (mobile, tablet, desktop).
• Manage design resources and project timelines effectively, ensuring the timely delivery of high-quality design outputs that meet business requirements and value objectives.
• Collaborate closely with product management, engineering, CX, and service design teams to define problem statements, validate assumptions, and translate user research insights into actionable design strategies and solutions.
• Oversee the quality assurance of design delivery through structured checkpoints and feedback loops, ensuring alignment with regional standards and stakeholder expectations.
• Facilitate design review milestones, consolidating feedback from diverse stakeholders across regions and markets to drive continuous improvement in design processes and outcomes.
• Translate regional design standards and best practices into practical execution guidance for local teams, ensuring consistency, scalability, and adherence to accessibility standards.
• Identify and proactively escalate delivery risks, misalignments, and blockers to ensure smooth project progress and maintain stakeholder alignment throughout the product development lifecycle.
• Champion design thinking, systems thinking, and data-informed decision-making, guiding the team in addressing complex business and user challenges with holistic and effective solutions.
• Ensure all design outputs consistently reflect the company’s brand identity and maintain a high standard of quality across all customer touchpoints.

📝 Enhancement Note: The responsibilities highlight a strong operational focus on project delivery, quality assurance, process adherence, risk management, and cross-functional coordination, which are critical in a GTM or product operations context.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Design, Psychology, Human-Factors, or a closely related discipline.

Experience:

• A minimum of 10 years of dedicated UX design experience, with a proven track record of designing complex solutions for complete digital environments.
• At least 3 years of experience in leading and guiding design teams, fostering strong design outputs and professional development among team members.

Required Skills:

• UX/UI Design Expertise: Proficient in end-to-end UX/UI design processes, including user research, wireframing, prototyping, and user testing.
• Systems Thinking: Ability to understand and design complex digital solutions within a larger system context, considering interdependencies and scalability.
• Design Principles & Standards: Strong expertise in core design principles, usability testing methodologies, accessibility standards (e.g., WCAG), and design system implementation.
• Cross-Functional Collaboration: Proven ability to lead and facilitate collaboration with diverse stakeholders, including product managers, engineers, CX, and service design teams.
• Communication & Persuasion: Excellent command of spoken and written English, with strong communication and persuasive skills to effectively convey design rationale and influence stakeholders.
• Problem Solving: Demonstrates advanced problem-solving skills, capable of guiding teams to address the right challenges and develop effective, holistic solutions.
• Design Quality Assurance: Experience in overseeing design delivery quality through structured QA checkpoints and feedback loops.

Preferred Skills:

• Design Leadership & Mentorship: Experience in providing professional design guidance and technical mentorship to junior and mid-level designers.
• Market & Trend Awareness: Understanding of current market trends and design language to influence and optimize design direction.
• Agile/Scrum Methodologies: Familiarity with agile development processes for efficient project execution.
• Data-Informed Decision Making: Ability to leverage data and insights to inform design choices and measure impact.

📝 Enhancement Note: The emphasis on "systems thinking," "design principles," "usability testing," "accessibility standards," "cross-functional collaboration," and "quality assurance" are all critical components of operational excellence within a product development or GTM framework. The leadership and mentorship aspects also align with operations team management.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 complex digital design projects that demonstrate end-to-end UX/UI process, problem-solving, and impactful outcomes.
• Projects should highlight your leadership in guiding design teams and collaborating with cross-functional partners.
• Include examples of how you translated user research and business requirements into tangible design solutions.
• Demonstrate proficiency in designing for multiple platforms (mobile, tablet, desktop) and adherence to design principles, usability, and accessibility standards.
• Clearly articulate your role, the challenges faced, the design decisions made, and the measurable impact of your work on user experience and business objectives.

Process Documentation:

• Evidence of developing or refining design processes to improve team efficiency, collaboration, and output quality.
• Examples of how you facilitated design reviews, consolidated feedback, and ensured adherence to regional design standards and company brand identity.
• Documentation of your approach to managing design resources, balancing priorities, and mitigating delivery risks.
• Case studies demonstrating how you've utilized design thinking, systems thinking, and data insights to solve complex user and business challenges.

📝 Enhancement Note: The requirement for a portfolio demonstrating end-to-end process, problem-solving, collaboration, and measurable impact, along with process documentation for efficiency and quality, directly aligns with the expectations for operations professionals who must prove their ability to manage and optimize workflows.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX/UI Delivery Lead with 10+ years of experience in a major financial hub like Makati City, Philippines, the estimated annual salary range is PHP 2,200,000 - PHP 3,500,000. This range accounts for the senior leadership responsibilities, extensive experience, and the strategic impact expected in this role within the financial services sector.

Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage for employees and eligible dependents.
• Retirement Savings Plan: Company-sponsored retirement or pension plan with potential matching contributions.
• Paid Time Off: Generous vacation days, sick leave, and holidays, often with provisions for personal or wellness days.
• Professional Development: Opportunities for training, certifications, conferences, and workshops to enhance UX/UI and leadership skills.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related issues.
• Life Insurance and Disability Coverage: Providing financial security for employees and their families.
• Hybrid Work Arrangement: Flexibility with a blend of in-office collaboration and remote work.
• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.
• Commuting Assistance: Potential support for transportation or parking if required for office days.

Working Hours: Standard full-time working hours are typically 40 hours per week, with flexibility often provided to accommodate project needs and team collaboration, aligning with typical operations demands for responsiveness.

📝 Enhancement Note: The salary estimate is based on research of senior design leadership roles in the Philippines' financial sector, considering the extensive experience required. Benefits are typical for large multinational corporations like Manulife, focusing on employee well-being and professional growth, which are crucial for retaining talent in operations-focused roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance Company Size: Large (Manulife is a global company with tens of thousands of employees worldwide). This size implies structured processes, established career paths, and significant resources, offering opportunities for large-scale impact and operational influence. Founded: 1887 (Manulife has a long history, suggesting stability, established practices, and a deep understanding of its market, which influences the operational environment.)

Team Structure:

• The UX/UI Delivery Lead will manage the MITDC (Manulife Innovation Technology Design Center) design team.
• This team likely comprises UX designers, UI designers, and possibly researchers.
• The role involves close collaboration with Product Managers, Engineering Leads, CX Specialists, and Service Designers within the Asia Segment Experience Design community.
• Reporting structure will likely place the Lead under a Director or Head of Design/Experience Design for the region or specific business unit.

Methodology:

• The team is expected to employ user-centered design (UCD) methodologies, incorporating user research, design thinking, and data-informed decision-making.
• Agile or hybrid agile methodologies are likely used for project execution, requiring strong process management and adaptability.
• Emphasis will be placed on translating regional design strategies into local contexts, suggesting a need for adaptable operational frameworks.
• Quality assurance and continuous improvement through structured feedback loops are integral to the team's operational approach.

Company Website: https://www.manulife.com/en/about/our-story.html

📝 Enhancement Note: Manulife's status as a large, established financial services provider indicates a professional environment with mature operational processes. The MITDC designation suggests a focus on innovation, which will be balanced with delivery rigor. The emphasis on regional strategies implies a need for operational flexibility and localization.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership position within the design function, equivalent to a lead or principal role in operations. It carries significant responsibility for team performance, project delivery, and strategic alignment. Reporting Structure: The UX/UI Delivery Lead will report to a higher-level design or experience design leader, likely within the Asia Segment. They will manage a team of designers and collaborate extensively with peers in Product Management, Engineering, and other GTM functions. Operations Impact: This role directly impacts the success of digital products by ensuring user-centricity, usability, and brand consistency. Effective UX/UI delivery is critical for customer acquisition, retention, and overall business growth, making this role pivotal to the company's go-to-market strategy and operational efficiency in product development.

Growth Opportunities:

• Leadership Advancement: Potential to move into a Director-level role overseeing a larger design organization or a broader experience design function.
• Specialization: Opportunity to deepen expertise in specific areas like design systems, accessibility, or user research methodologies.
• Cross-Functional Leadership: Transition into broader product management or GTM operations leadership roles by leveraging strong collaboration and delivery skills.
• Strategic Influence: Contribute to the evolution of design strategy and operational processes across the Asia Segment.
• Global Mobility: Potential opportunities within Manulife's global network.

📝 Enhancement Note: The career path clearly indicates a move towards broader leadership and strategic influence within operations, leveraging design expertise as a foundation for managing complex projects and teams.

🌐 Work Environment

Office Type: Hybrid work environment, suggesting a mix of in-office collaboration and remote work. Office Location(s): Makati City, Metro Manila, Philippines. This is a prime business district, likely offering modern office facilities and easy access to public transportation and amenities.

Workspace Context:

• Collaborative Hub: The office likely serves as a central point for team meetings, workshops, stakeholder presentations, and collaborative design sessions.
• Technology Enabled: Expect access to modern design software, collaboration tools, and potentially advanced prototyping or testing equipment.
• Team Interaction: Ample opportunities for direct interaction with design team members, product managers, engineers, and other key stakeholders to foster alignment and efficient problem-solving.

Work Schedule: While standard working hours are 40 hours per week, the nature of a delivery lead role in a dynamic environment may require flexibility to meet project deadlines, facilitate cross-time-zone collaboration, and ensure continuous operational support.

📝 Enhancement Note: The hybrid model and location in a major business hub suggest a professional, collaborative, and well-equipped workspace, conducive to the operational demands of managing design delivery.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter will review applications and resumes for basic qualifications and experience.
• Hiring Manager Interview: Discussion focused on leadership experience, team management, and strategic approach to design delivery.
• Technical/Portfolio Review: In-depth presentation and discussion of candidate's portfolio, focusing on past projects, problem-solving methodologies, and leadership in design execution. This is a critical stage for assessing operational capabilities.
• Cross-Functional Stakeholder Interviews: Interviews with key partners (Product, Engineering, CX) to assess collaboration skills, communication effectiveness, and ability to integrate design into broader business processes.
• Final Interview: May involve senior leadership to assess cultural fit, strategic alignment, and overall potential impact.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio by case study. For each project, clearly define the problem, your role, the process followed (highlighting operational aspects like planning, collaboration, QA), the solutions, and the measurable results.
• Highlight Leadership: Showcase instances where you led a team, mentored designers, or managed design resources and timelines effectively.
• Demonstrate Collaboration: Include examples of how you worked with product, engineering, and other stakeholders, and how you resolved challenges through communication and partnership.
• Showcase Process & Tools: Briefly mention the tools and methodologies used, but focus more on why certain processes were chosen and how they led to successful outcomes.
• Quantify Results: Wherever possible, use metrics to demonstrate the impact of your design work (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores). This is crucial for operations roles.

Challenge Preparation:

• Be prepared for a potential design exercise or case study that assesses your ability to approach a complex problem, think systemically, and outline a delivery plan.
• Practice articulating your design philosophy, leadership style, and how you manage team performance and operational delivery.
• Prepare to discuss how you handle constructive feedback, manage conflicting priorities, and drive continuous improvement within a design team.

📝 Enhancement Note: The interview and portfolio review process heavily emphasizes practical application, leadership, collaboration, and measurable results—all key indicators of operational effectiveness. Candidates should prepare to demonstrate not just design skill, but also project management and team leadership capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, XD), InVision, or Axure RP. Figma is often preferred for its collaborative features.
• User Research Platforms: Experience with tools for user interviews, surveys, usability testing (e.g., UserTesting.com, Lookback, Maze).
• Project Management & Collaboration: Familiarity with tools like Jira, Confluence, Asana, Trello, or Monday.com for managing tasks, workflows, and team collaboration.
• Communication Platforms: Proficiency in Slack, Microsoft Teams, and email for internal and cross-functional communication.

Analytics & Reporting:

• Web/App Analytics: Understanding of tools like Google Analytics, Adobe Analytics, or Mixpanel to track user behavior and product performance.
• Data Visualization: Experience with tools like Tableau, Power BI, or even advanced Excel for presenting data and insights.

CRM & Automation:

• While not a direct CRM role, understanding how UX/UI design impacts customer journeys within a CRM context is beneficial. Familiarity with Salesforce or similar platforms could be a plus.
• Integration Tool Concepts: Understanding how design outputs integrate with development pipelines and release cycles.

📝 Enhancement Note: Proficiency in collaborative design tools like Figma, coupled with project management software and analytics platforms, is essential for managing design delivery operations effectively. The emphasis is on tools that facilitate collaboration, streamline workflows, and enable data-driven decision-making.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving user needs to drive business value.
• Excellence & Quality: Striving for high standards in design execution, process adherence, and team output.
• Collaboration & Teamwork: Fostering a supportive environment where teamwork and cross-functional partnership are paramount.
• Innovation & Continuous Improvement: Encouraging new ideas and a proactive approach to refining processes and solutions.
• Accountability & Ownership: Taking responsibility for design delivery, outcomes, and team performance.
• Data-Driven Decisions: Utilizing insights from user research and analytics to inform design strategies and validate effectiveness.

Collaboration Style:

• Proactive & Transparent: Open communication regarding project status, challenges, and decisions.
• Partnership-Oriented: Working closely with product management, engineering, and other business units as true partners to achieve shared goals.
• Constructive Feedback: A culture that encourages giving and receiving feedback constructively to drive mutual growth and improve outcomes.
• Agile & Iterative: Embracing iterative development and quick feedback loops to adapt to evolving requirements and insights.

📝 Enhancement Note: The values and collaboration style emphasize a results-oriented, team-driven, and customer-focused operational culture, aligning with best practices in product development and GTM operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Delivery: Ensuring the team produces innovative, high-quality designs while meeting aggressive project timelines and business objectives.
• Cross-Regional Alignment: Translating broad regional design strategies into locally relevant and executable designs for diverse markets within Asia.
• Stakeholder Management: Effectively managing expectations and driving consensus among diverse stakeholders with varying priorities and perspectives.
• Resource Optimization: Maximizing the effectiveness of the design team and resources across multiple concurrent projects.
• Measuring Design Impact: Quantifying the business value and ROI of design initiatives, a common challenge in operations roles.

Learning & Development Opportunities:

• Advanced Leadership Training: Developing skills in strategic planning, team building, and operational management.
• Industry Best Practices: Staying abreast of emerging UX/UI trends, design technologies, and operational methodologies.
• Cross-functional Exposure: Gaining deeper understanding of product management, engineering, marketing, and sales operations to enhance strategic contribution.
• Mentorship Programs: Participating in or leading mentorship initiatives within the organization.
• Global Projects: Opportunity to work on international projects and gain exposure to diverse market needs and operational approaches.

📝 Enhancement Note: The challenges are typical of leadership roles in operations-focused functions, requiring strong problem-solving, strategic thinking, and execution capabilities. The growth opportunities focus on expanding leadership scope and strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to leading a design team through a complex project with tight deadlines. How do you ensure both quality and timely delivery?" (Focus on process, resource management, and risk mitigation).
• "How do you translate overarching regional design strategies into actionable guidance for a local design team, ensuring consistency and cultural relevance?" (Focus on operationalization and localization).
• "Walk us through a situation where you had to manage conflicting priorities or stakeholder feedback. How did you navigate it to reach a successful design outcome?" (Focus on collaboration, communication, and problem-solving).
• "How do you leverage user research and data to inform design decisions and measure the impact of your team's work?" (Focus on data-driven operations and ROI).

Company & Culture Questions:

• "Based on your understanding of Manulife, how would you ensure the MITDC design team's work aligns with the company's customer-centric mission and business goals?" (Show research and strategic alignment).
• "How would you foster a collaborative and innovative culture within your design team, and how would you integrate with other departments like Product and Engineering?" (Focus on team dynamics and cross-functional operations).

Portfolio Presentation Strategy:

• Narrative Flow: Structure your portfolio presentation like a story for each key project: the challenge, your strategic approach (including process steps), the execution, and the measurable results.
• Highlight Operational Aspects: Emphasize your role in planning, managing resources, collaborating with stakeholders, ensuring quality, and mitigating risks within each project.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) effectively, but be ready to explain the rationale behind your design decisions and the process that led to them.
• Conciseness: Be prepared to present key projects within a defined timeframe, focusing on the most impactful aspects of your leadership and operational contribution.
• Q&A Readiness: Anticipate questions about your decision-making process, how you handle challenges, and how you measure success.

📝 Enhancement Note: Interview preparation should focus on demonstrating leadership, process management, collaborative problem-solving, and the ability to deliver tangible results, mirroring the expectations of a project or delivery lead in any operations function.

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📌 Application Steps

To apply for this UX/UI Delivery Lead position:

• Submit your application through the Manulife careers portal link provided.
• Portfolio Customization: Tailor your resume and portfolio to specifically highlight your experience in leading design teams, managing project delivery, cross-functional collaboration, and driving user-centered design processes. Quantify achievements whenever possible.
• Resume Optimization: Ensure your resume clearly outlines your 10+ years of UX design experience, leadership roles, and proficiency in relevant design and collaboration tools. Use keywords from the job description, such as "design leadership," "delivery," "stakeholder management," "user-centered design," and "cross-functional collaboration."
• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result), focusing on examples that showcase your operational leadership, problem-solving skills, and ability to deliver high-quality outcomes. Prepare your portfolio presentation to be concise and impactful.
• Company Research: Familiarize yourself with Manulife's mission, values, and recent digital initiatives. Understand the company's commitment to customer experience and innovation to better align your responses with their strategic objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.