UX Writer / Content Designer (English speaking)

📍 Job Overview

Job Title: UX Writer / Content Designer (English speaking) Company: Lightspeed Commerce Location: Yerevan, Armenia Job Type: Full-Time Category: UX Writing / Content Design Date Posted: 2025-09-29 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid (Remote work from Armenia possible)

🚀 Role Summary

• This role focuses on crafting user-centered content for the E-Series product interface, directly impacting user experience and engagement.
• Responsibilities include developing UX scenarios, contributing to content strategy, and upholding high standards for product text quality.
• The position requires strong collaboration with product managers, designers, and developers to solve product problems through effective writing.
• The UX Writer will also play a role in mentoring junior team members and maintaining team documentation, fostering a culture of excellence in content creation.

📝 Enhancement Note: While the original listing is for a UX Writer/Content Designer, this enhancement assumes a focus on the operations aspect of content strategy and implementation within a product development lifecycle, particularly as it relates to user adoption and satisfaction, which are critical for revenue operations and GTM success. The role's emphasis on process, documentation, and cross-functional collaboration aligns with operational excellence.

📈 Primary Responsibilities

• Write, edit, and refine interface text for the E-Series product, ensuring clarity, conciseness, and adherence to brand voice and UX best practices.
• Collaborate with Product Managers, Designers, and Developers to define user flows, create compelling UX scenarios, and integrate content seamlessly into the product design.
• Identify and articulate user pain points and needs, translating them into effective text solutions that enhance user experience and drive product adoption.
• Develop and maintain a consistent voice and tone across the E-Series product, contributing to a cohesive and intuitive user journey.
• Assist in onboarding new team members and mentor junior UX writers, fostering knowledge sharing and skill development within the content design team.
• Create and update team documentation, style guides, and content frameworks to ensure consistency and efficiency in content creation processes.
• Contribute to the definition and execution of content strategy for key product areas, aligning content efforts with business objectives and user needs.
• Implement and oversee content design methodologies, ensuring best practices are followed and continuously improved.
• Propose improvements for team members and stakeholders to enhance team productivity and optimize content workflows.

📝 Enhancement Note: The primary responsibilities are expanded to highlight the strategic and operational aspects of content design, emphasizing process optimization, team productivity, and strategic alignment with business goals, which are key in operations roles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in English, Communications, Journalism, Linguistics, or a related field is highly beneficial. A degree in a technical field or HCI is also a plus. Experience: A minimum of 2+ years of professional experience specifically in UX writing or Content Design is required. Experience in fields such as editing, media, journalism, UX research, or technical writing will be considered a strong asset.

Required Skills:

• Full professional proficiency in English, with exceptional written and verbal communication skills.
• Proven experience in writing and editing user interface text for digital products.
• Demonstrated ability to create clear, concise, and user-centered copy.
• Familiarity with design tools such as Figma for collaborative design processes.
• Strong empathy and the ability to identify user pain points and needs.
• Meticulous attention to detail in all aspects of writing and editing.
• Excellent organizational skills and the ability to manage multiple projects and deadlines effectively.
• Proven ability to build effective communication within a team and with cross-functional departments.
• Capacity to understand technical implementations and limitations of software development.

Preferred Skills:

• Experience contributing to or defining content strategy for product areas.
• Familiarity with content management systems (CMS) or design systems.
• Experience with A/B testing copy variations to optimize user engagement.
• Knowledge of accessibility best practices in content design.
• Experience mentoring junior team members or leading content initiatives.
• Background in technical writing or documentation, with an understanding of how to simplify complex information.

📝 Enhancement Note: The "plus" skills have been categorized into "Preferred Skills" to provide a clearer hierarchy of qualifications. Emphasis is placed on skills directly transferable to operations, such as process documentation, strategic contribution, and mentorship.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing at least 2-3 distinct UX writing or content design projects.
• Each project should clearly articulate the problem statement, your role, the process followed, and the tangible results or impact achieved.
• Demonstrations of your ability to write for different user scenarios, error messages, onboarding flows, and UI elements.
• Examples of how you collaborated with designers and developers, including any wireframes or mockups that show your copy in context.
• Evidence of your understanding of content strategy and how your writing aligns with broader product goals.

Process Documentation:

• Candidates should be prepared to discuss their personal UX writing process, including how they approach research, ideation, drafting, iteration, and finalization of content.
• Examples of how you have contributed to or maintained team documentation, style guides, or content frameworks.
• Ability to articulate how you ensure consistency and quality in your writing and how you incorporate feedback from stakeholders.

📝 Enhancement Note: The portfolio requirements are detailed to reflect industry expectations for UX Writers, emphasizing the 'process' and 'results' aspects crucial for operational roles. The focus is on demonstrating problem-solving, collaboration, and measurable impact.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level UX Writer/Content Designer in Yerevan, Armenia, the estimated annual salary range is approximately 7,000,000 AMD to 12,000,000 AMD. This range can vary based on specific experience, skills, and the candidate's negotiation.

Benefits:

• Flexible Hours and Hybrid Work: Offers flexibility in scheduling and the option for hybrid work, with remote work from Armenia possible, supporting work-life integration.
• Lightspeed Equity Scheme: Opportunity to become a shareholder, aligning personal success with company growth.
• Health & Wellness Credit: An annual credit of up to 195,000 AMD for gym memberships, yoga, or other wellness activities.
• Mental Health Support: Access to the Modern Health App for meditation, coaching, or counseling services.
• Medical Insurance Plan: Comprehensive coverage, including dental care.
• People Experience (PX) Benefit: Allows employees to work from anywhere in the world for up to 60 days per year.
• Professional Development: Regular performance reviews and opportunities for career growth, including access to LinkedIn Learning and 50% coverage for SkyEng English classes.
• Work Equipment: Provided with Apple MacBook Pro for work.
• Office Space: Access to an awesome office space located near the city center of Yerevan.

Working Hours: The role typically involves a standard 40-hour work week, with flexibility offered in terms of daily start and end times, aligning with hybrid and remote work arrangements.

📝 Enhancement Note: Salary is estimated based on Yerevan market rates for experienced professionals in tech/creative roles. Benefits are detailed to highlight their value proposition for operations professionals seeking a supportive and growth-oriented environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lightspeed Commerce operates within the SaaS (Software as a Service) and E-commerce technology sector, providing a unified commerce platform for merchants globally. This industry is characterized by rapid innovation, a strong focus on customer success, and data-driven decision-making. Company Size: Lightspeed Commerce is a publicly traded company with a significant global presence, employing hundreds to thousands of individuals. This size typically offers structured processes, established career paths, and the resources of a large organization, while still aiming to maintain a dynamic and agile work environment. Founded: Founded in 2005, Lightspeed has a history of innovation and growth, evolving from its origins to become a major player in the commerce technology space. This longevity suggests a stable company with a proven track record and a commitment to long-term development.

Team Structure:

• The role is within the E-commerce business unit, specifically focusing on the E-Series product.
• This unit is dedicated to enabling merchant growth by integrating Lightspeed's ecosystem (payments, shipping, etc.).
• The UX Writer will work closely with Product Managers, Designers, and Developers, indicating a cross-functional, agile team structure.
• There is an emphasis on supporting junior team members and contributing to documentation, suggesting a collaborative and knowledge-sharing environment.

Methodology:

• The team operates with a focus on delivering value and solving product problems through text, indicating a user-centric and iterative approach.
• Content strategy is a key component, suggesting that content decisions are aligned with business objectives and user needs.
• There's an emphasis on defining and implementing content design methodologies and best practices, pointing towards a structured process for content creation and quality assurance.
• Continuous improvement is encouraged through offering suggestions for team productivity and stakeholder communication.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: Company context is expanded to frame the role within the broader tech industry and Lightspeed's mission. The team structure and methodology are interpreted to reflect operational collaboration and process orientation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Writer/Content Designer. It requires independent work on specific product features and contributions to content strategy, alongside mentoring responsibilities. This level is crucial for scaling operations by ensuring consistent, high-quality user communication. Reporting Structure: While not explicitly stated, the UX Writer likely reports to a Content Lead, Design Manager, or Product Lead within the E-commerce unit. Collaboration will be extensive with product teams, indicating a matrixed reporting structure for project work. Operations Impact: The UX Writer's impact is multifaceted:

• User Adoption & Retention: Clear, intuitive microcopy and UX text directly influence how easily users understand and adopt the E-Series product, reducing support load and increasing retention.
• Brand Consistency & Trust: Consistent messaging across the platform builds brand trust and reinforces Lightspeed's commitment to exceptional customer experiences.
• Efficiency: Well-crafted error messages, onboarding flows, and help text can significantly reduce user frustration and the need for direct support interventions.
• Product Development Lifecycle: By integrating content early in the design process, the UX Writer helps prevent costly redesigns or re-writes later on.

Growth Opportunities:

• Senior UX Writer/Content Designer: Progression to a senior role with increased ownership over larger product areas or strategic content initiatives.
• Content Strategist: Opportunity to specialize in defining and executing content strategy across multiple products or the entire platform.
• Team Lead/Management: Potential to move into a leadership role, managing a team of UX writers and overseeing content operations.
• Cross-functional Moves: Skills in communication, empathy, and strategic thinking can open doors to roles in Product Management, UX Research, or even GTM strategy.

📝 Enhancement Note: This section frames the UX Writer role through an operations lens, highlighting its impact on key business metrics like user adoption, retention, and support efficiency. Growth opportunities are detailed to show potential career paths within operations and related fields.

🌐 Work Environment

Office Type: Lightspeed offers an "Awesome office space" in Yerevan, located near the city center. This suggests a modern, professional, and potentially collaborative physical workspace. Office Location(s): The primary specified location is Yerevan, Armenia. The company also promotes a "People Experience" benefit allowing work from anywhere in the world for 60 days a year, indicating a globally distributed workforce and a flexible approach.

Workspace Context:

• Collaborative Environment: The emphasis on working with product managers, designers, and developers points to a highly collaborative workspace where cross-functional teams work closely together.
• Tools & Technology: The provision of Apple MacBook Pro and access to LinkedIn Learning suggests a commitment to providing employees with the necessary tools and development resources.
• Team Interaction: The role involves assisting junior team members and contributing to team documentation, indicating opportunities for interaction, knowledge sharing, and mentorship within the immediate team.

Work Schedule: The role offers flexible hours and a hybrid work arrangement. This allows for a balance between in-office collaboration and remote work, accommodating different working styles and personal needs, which is crucial for maintaining productivity in operational roles that often require deep focus.

📝 Enhancement Note: The work environment is described with a focus on how it supports operational workflows, collaboration, and employee well-being, crucial for attracting and retaining talent in specialized roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience and fit.
• Hiring Manager Interview: A discussion focusing on your background, motivations, and understanding of UX writing principles.
• Portfolio Presentation & Collaboration Exercise: A key stage involves presenting your portfolio, walking through case studies, and potentially participating in a collaborative exercise (e.g., critiquing copy, writing a short scenario) with a designer or product manager.
• Team/Cross-functional Interview: Meeting with potential team members (designers, developers, product managers) to assess collaboration style and cultural fit.
• Final Interview: Potentially with a senior leader to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Showcase Impact: For each project, clearly state the business or user problem, your specific contribution, the process you followed, and the measurable outcomes (e.g., increased conversion, reduced error rates, improved task completion time).
• Contextualize Your Work: Explain why you made certain content choices. Discuss the research, user testing, or data that informed your decisions.
• Demonstrate Collaboration: Include examples of how you worked with designers and developers. If possible, show wireframes or mockups with your copy in situ.
• Highlight Process: Detail your personal UX writing process, from initial brief to final delivery and iteration.
• Tailor to Lightspeed: Research Lightspeed's products and brand voice. If possible, include a small exercise demonstrating your ability to adapt to their style.

Challenge Preparation:

• Be prepared for a practical exercise where you might be asked to write copy for a specific feature or scenario, or to critique existing copy.
• Practice articulating your thought process clearly and concisely.
• Be ready to discuss your approach to defining tone of voice and style guides.
• Prepare questions for the interviewers about the team, product, and company culture.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to present their work to demonstrate operational value and strategic thinking, and how to prepare for typical UX design and content strategy interviews.

🛠 Tools & Technology Stack

Primary Tools:

• Design Collaboration: Familiarity with design tools like Figma is essential for collaborative workflows, reviewing designs, and placing copy within mockups.
• Content Creation & Management: While not explicitly listed, experience with content management systems (CMS) or product information management (PIM) tools can be beneficial for understanding content deployment.
• Documentation Tools: Proficiency in tools like Confluence, Notion, or similar platforms for creating and maintaining team documentation and style guides.

Analytics & Reporting:

• While the UX Writer is not typically responsible for deep data analysis, understanding how to interpret analytics related to user engagement, task completion rates, and conversion metrics is crucial for demonstrating the impact of their work. Familiarity with tools like Google Analytics or product-specific analytics dashboards is a plus.

CRM & Automation:

• A basic understanding of CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for how user data influences messaging and customer journeys, though direct use is unlikely for this role.

📝 Enhancement Note: This section specifies the types of tools a UX Writer would likely interact with in a product development and operations context, emphasizing collaboration and content management.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is understanding and advocating for the user, ensuring that all text is clear, helpful, and empathetic.
• Collaboration: Strong emphasis on working effectively with cross-functional teams (Product, Design, Engineering) to achieve shared goals.
• Quality & Craftsmanship: A commitment to producing high-quality, well-crafted copy that enhances the user experience and upholds the brand.
• Efficiency & Process: Valuing streamlined workflows, clear documentation, and continuous improvement to optimize content creation and delivery.
• Data-Informed Decisions: Using user feedback, analytics, and testing to guide content choices and measure impact.

Collaboration Style:

• Cross-functional Integration: The role requires seamless integration with product and design teams, participating in brainstorming sessions, design reviews, and development sprints.
• Constructive Feedback: An environment where constructive feedback is welcomed and given, both for copy and for team processes.
• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and insights through documentation and team discussions.

📝 Enhancement Note: This section extrapolates potential team culture and values based on the job description's emphasis on collaboration, user focus, and quality, framing them within an operational context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating complex product features into simple, user-friendly language while ensuring it supports business objectives.
• Maintaining Consistency Across a Growing Platform: Ensuring a unified voice and tone as the E-Series product evolves and expands.
• Working with Technical Constraints: Understanding and effectively communicating within technical limitations imposed by the development process.
• Measuring Content Impact: Quantifying the direct impact of UX copy on user behavior and business metrics can be challenging but is key to demonstrating value.

Learning & Development Opportunities:

• Deepening UX Writing Expertise: Opportunities to learn advanced UX writing techniques, content strategy frameworks, and information architecture.
• Industry Exposure: Access to LinkedIn Learning and potential for attending industry conferences or webinars related to UX, content strategy, and product development.
• Mentorship: The chance to mentor junior writers and learn from experienced product and design professionals.
• Cross-Disciplinary Learning: Gaining insights into product management, engineering processes, and the broader e-commerce technology landscape.

📝 Enhancement Note: Challenges are framed to highlight areas where a candidate can demonstrate problem-solving skills and where growth opportunities lie within the operational and strategic aspects of content design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research or data to inform your UX writing decisions. What was the outcome?" (Focus on demonstrating a data-driven and user-centric approach).
• "Walk us through your process for creating UX copy for a new feature, from initial brief to final implementation. What steps do you take to ensure clarity and effectiveness?" (Highlight your structured process and attention to detail).
• "How do you collaborate with designers and developers to ensure your copy is integrated seamlessly with the UI and technical constraints?" (Emphasize your cross-functional collaboration skills).
• "How would you approach defining or contributing to a content style guide for a product like E-Series?" (Showcase your understanding of brand voice, consistency, and documentation).

Company & Culture Questions:

• "What do you know about Lightspeed and our mission to empower merchants?" (Research the company's website, products, and values).
• "How do you see your role contributing to the success of the E-Series product and the broader Lightspeed ecosystem?" (Connect your skills to business impact).
• "Describe your ideal team environment and how you contribute to a positive and productive team culture." (Align with Lightspeed's values of collaboration and support).

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the challenge, your role, your process, the solution (your copy), and the impact.
• Focus on Metrics: Wherever possible, use quantitative data to support the success of your work (e.g., "This copy change led to a 15% increase in form completion").
• Show Your Thought Process: Explain the rationale behind your word choices, tone, and structural decisions.
• Be Prepared for Critique: Be open to discussing potential improvements to your showcased work and demonstrate how you handle constructive feedback.

📝 Enhancement Note: This section provides specific, actionable advice for interview preparation, focusing on how to answer questions that demonstrate operational thinking, strategic alignment, and practical application of UX writing skills.

📌 Application Steps

To apply for this UX Writer / Content Designer position:

• Submit your application through the provided Greenhouse link.
• Curate Your Portfolio: Select 2-3 of your strongest UX writing projects that best showcase your skills in user-centered copy, collaboration, and impact. Ensure each project clearly outlines the problem, your role, your process, and measurable results.
• Tailor Your Resume: Highlight keywords from the job description, such as "UX Writing," "Content Design," "Figma," "Content Strategy," and "cross-functional collaboration." Quantify achievements wherever possible.
• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, demonstrating your process, and articulating the impact of your work. Be ready to discuss your collaborative approach and how you handle feedback.
• Research Lightspeed: Understand their products (especially E-Series), target audience, and company mission. Familiarize yourself with their brand voice and tone to demonstrate cultural fit and strategic alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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