UX Writer / Content Designer (English speaking)

📍 Job Overview

Job Title: UX Writer / Content Designer (English Speaking) Company: Lightspeed Commerce Location: Tbilisi, Georgia Job Type: Full-Time Category: Product Design / Content Strategy Date Posted: October 28, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid / Remote from Georgia

🚀 Role Summary

• This role focuses on crafting user-centric microcopy and content for the E-Series product interface, directly impacting the user experience and merchant success.
• You will collaborate closely with cross-functional teams, including Product Managers, Designers, and Developers, to translate complex product functionalities into clear, concise, and effective user-facing text.
• The position involves contributing to the broader content strategy, ensuring consistency and quality across product areas, and mentoring junior team members.
• A key aspect is the development and maintenance of a high-quality writing culture within the team, driving productivity and excellence in content design.

📝 Enhancement Note: While the job title is "UX Writer / Content Designer," the responsibilities lean heavily into content design with strategic elements. The emphasis on "E-Series product interface" suggests a focus on a specific suite of Lightspeed's offerings, likely related to their e-commerce solutions. The role is not about marketing copy, slogans, or SEO, but purely functional and user-interface driven content.

📈 Primary Responsibilities

• Write and meticulously edit all user-facing text for the E-Series product interface, ensuring clarity, conciseness, and adherence to brand voice and style guidelines.
• Develop comprehensive UX scenarios in close collaboration with Product Managers, UI/UX Designers, and Developers to ensure text effectively supports user flows and problem-solving.
• Proactively identify opportunities to deliver value and resolve product challenges through strategic application of text and content design.
• Champion and uphold a high standard of quality in written content, fostering a culture of excellence for all product text.
• Provide guidance and mentorship to junior UX Writers/Content Designers, including supporting the onboarding process for new team members.
• Create, maintain, and update essential team documentation, ensuring knowledge sharing and process consistency.
• Contribute significantly to the definition and execution of content strategy for designated product areas within the E-Series ecosystem.
• Implement and oversee the application of established content design methodologies and best practices.
• Propose actionable improvements to team members and stakeholders to enhance overall team productivity and content quality.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution (writing, editing) and team leadership/strategy (mentoring, content strategy, process improvement). The explicit exclusion of technical documentation, slogans, and SEO articles is crucial for candidates to understand the scope.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in fields that emphasize strong writing, communication, and user understanding is beneficial. Experience: A minimum of 2 years of professional experience specifically in UX writing or content design is required. A background in editing, media, journalism, UX research, or technical writing is considered a strong asset.

Required Skills:

• Full professional proficiency in English, both written and verbal.
• Demonstrated experience in UX writing or Content Design, with a portfolio showcasing relevant work.
• Strong empathy and a proven ability to identify user pain points and needs to develop effective text solutions.
• Exceptional attention to detail and proven effectiveness in writing and editing.
• Ability to organize and manage workflow efficiently, consistently meeting deadlines.
• Skill in building effective communication channels with internal teams and across departments.
• Capacity to understand technical implementations and product limitations to inform content decisions.

Preferred Skills:

• Familiarity with design and prototyping tools, specifically Figma.
• Experience contributing to or defining content strategy for digital products.
• Experience in mentoring or guiding junior team members.
• Understanding of e-commerce platforms or SaaS products.
• Experience working in an Agile development environment.

📝 Enhancement Note: The emphasis on "full proficiency in English" is critical, especially given the location. The "2+ years" experience is a baseline, and the "background in editing, media, journalism, UX research, technical writing as a plus" suggests a preference for candidates with diverse communication or research-oriented backgrounds.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating UX writing or content design projects.
• Each case study should clearly outline the problem, your specific role and contributions, the process followed, and the measurable impact or outcome.
• Include examples of UI text, user flows, error messages, onboarding flows, or other in-product content you have authored.
• Demonstrate your ability to collaborate with designers and developers, with examples of how text integrated into the design process.
• Highlight your process for user research, content audits, or defining content guidelines.

Process Documentation:

• Evidence of creating and maintaining team documentation related to content style guides, terminology, or content workflows.
• Examples of how you have contributed to or defined content strategy for a product feature or area.
• Demonstrate understanding of how to implement and oversee content design methodologies and best practices within a team setting.

📝 Enhancement Note: For a UX Writer/Content Designer role, a portfolio is non-negotiable. The emphasis should be on the process and impact of the content, not just the final output. Candidates should be prepared to discuss their reasoning behind specific word choices and how they addressed user needs.

💵 Compensation & Benefits

Salary Range: Given the location (Tbilisi, Georgia) and the mid-level experience requirement (2-5 years), a competitive salary range would typically fall between 5,000 - 8,000 GEL per month gross. This can vary based on the candidate's specific experience, the exact scope of responsibilities, and Lightspeed's internal compensation bands. Benefits:

• Flexible hours and hybrid work options, with the possibility of remote work within Georgia.
• Lightspeed equity scheme, granting ownership and participation in the company's success.
• Health & Wellness Credit: Up to 1300 GEL annually for gym memberships, yoga, cycling, or other health-related activities.
• Mental Health Support: Access to the Modern Health App for meditation, coaching, or counseling services.
• Comprehensive medical insurance plan, including dental care coverage.
• People Experience benefit: Allows employees to work remotely from anywhere in the world for up to 60 days per year.
• Professional Development: Regular performance reviews and dedicated opportunities for career growth and skill enhancement.
• Resources: Provision of Apple MacBook Pro, free LinkedIn Learning access, and 50% coverage for SkyEng English classes.
• Office Perks: Access to an "awesome office space" located near the city center of Tbilisi.

Working Hours: The job description mentions "Flexible hours and hybrid work," suggesting a degree of autonomy. A standard full-time workweek is typically 40 hours, but the flexibility allows for adjustment around core collaboration times and personal needs.

📝 Enhancement Note: The salary range is an estimate based on common mid-level tech roles in Tbilisi, Georgia, and the provided benefits package. The "People Experience" benefit is a significant perk for remote flexibility. The inclusion of SkyEng English classes is a clear indicator of the company's commitment to supporting its international team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lightspeed Commerce operates in the Technology sector, specifically within the SaaS (Software as a Service) and e-commerce enablement space. They provide a unified commerce platform for retail, hospitality, and golf businesses. Company Size: Lightspeed Commerce is a publicly traded company with a significant global presence, indicating a medium to large enterprise size. This typically means established processes, but also opportunities for impact within specific teams. Founded: Founded in 2005, Lightspeed has a history of growth and innovation in the commerce technology landscape. The company's origins in Montreal's LGBTQ+ community highlight a foundational commitment to inclusion.

Team Structure:

• The role sits within the eCommerce business unit, specifically on the E-Series product team.
• This team's goal is to empower merchants by integrating Lightspeed's ecosystem (payments, shipping, etc.) to enhance their customer experiences.
• Collaboration is expected with Product Managers, Designers, and Developers, indicating a cross-functional, agile team structure.
• The role includes mentoring junior members, suggesting there's a team of writers or designers who can be supported.

Methodology:

• The team focuses on "enabling merchants to grow their businesses" through integrated commerce solutions.
• Content design is a critical component, used to "deliver value and solve product problems."
• There's an emphasis on "defining content strategy" and implementing "content design methodologies and best practices."
• Continuous improvement is encouraged through offering suggestions for productivity and quality enhancements.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company's description emphasizes building communities through commerce and an inclusive ethos from its founding. This suggests a culture that values diverse perspectives and open communication, which is crucial for a content design role. The "eCommerce business unit" context means the content will directly impact businesses selling goods online.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Writer / Content Designer. It requires independent contribution, the ability to mentor others, and input into content strategy, moving beyond basic execution to strategic thinking and team support. Reporting Structure: While not explicitly stated, a UX Writer/Content Designer typically reports into a Design Lead, Product Management Lead, or a dedicated Content Design Manager within the eCommerce unit. They will work closely with Product Managers and Designers on their respective product areas. Operations Impact: The content designed directly influences merchant adoption, usability, and satisfaction with Lightspeed's E-Series products. Effective UX writing and content design can reduce support queries, improve conversion rates, and enhance the overall merchant experience, thereby contributing to Lightspeed's revenue growth and market position.

Growth Opportunities:

• Specialization: Deepen expertise in e-commerce content strategy, specific product verticals (retail, hospitality), or advanced content design methodologies.
• Leadership: Progress into a Senior UX Writer/Content Designer role, leading larger product initiatives, mentoring more team members, or potentially managing a content design team.
• Cross-functional Mobility: Transition into Product Management, UX Research, or a broader Content Strategy role within Lightspeed.
• Skill Development: Leverage provided resources like LinkedIn Learning and SkyEng to acquire new skills or certifications relevant to content, design, or product development.

📝 Enhancement Note: The "assist junior team members" and "contribute to defining content strategy" points clearly indicate this is beyond an entry-level position and offers a path for growth into more senior and strategic content roles.

🌐 Work Environment

Office Type: Lightspeed offers an "awesome office space located near city center of Tbilisi." This indicates a physical workspace designed for collaboration and productivity, likely with modern amenities. Office Location(s): The primary location specified is Tbilisi, Georgia. The company also mentions a "People Experience" benefit allowing work from anywhere for 60 days a year, and the hybrid work model suggests flexibility around office presence.

Workspace Context:

• The hybrid and remote-friendly nature suggests a flexible work environment where in-person collaboration is balanced with remote autonomy.
• The "awesome office space" implies a positive and well-equipped physical environment conducive to creative work and team interaction.
• Collaboration with Product Managers, Designers, and Developers is central, suggesting an integrated and communicative team dynamic.
• Access to company-provided tools like Apple MacBooks Pro facilitates a consistent and efficient work setup, whether in-office or remote.

Work Schedule: The role offers "Flexible hours and hybrid work," allowing employees to manage their schedules to some extent, provided core collaboration needs and deadlines are met. This flexibility is beneficial for managing personal well-being and optimizing productivity during personal peak hours.

📝 Enhancement Note: The combination of a physical office, hybrid model, and remote work options (within Georgia, and globally for limited periods) provides significant flexibility. The description of the office as 'awesome' suggests an investment in employee experience and a positive atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your resume and portfolio to assess basic qualifications and fit.
• Skills Assessment/Case Study: You may be asked to complete a take-home assignment or an in-interview exercise focused on writing for a specific product scenario, or to present your portfolio. This will test your UX writing skills, problem-solving abilities, and understanding of content design principles.
• Team/Hiring Manager Interviews: Expect several rounds of interviews with potential team members, including designers, product managers, and the hiring manager. These interviews will assess your collaboration skills, technical understanding, and cultural fit.
• Final Interview: Potentially a final interview with a senior leader to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your UX writing and content design skills, ideally showing variety in problem-solving.
• Tell a Story: For each project, clearly articulate the user problem, your role, your process (research, ideation, iteration), the content decisions made, and the measurable impact or learnings.
• Showcase Process: Include artifacts like user flows, wireframes annotated with copy, content matrices, or style guide excerpts if applicable.
• Quantify Impact: Where possible, present metrics that demonstrate the success of your content (e.g., improved conversion rates, reduced support tickets, higher task completion rates).
• Highlight Collaboration: Mention how you worked with designers, developers, and product managers, and how feedback was incorporated.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Lightspeed's offerings and its target audience (merchants).
• Practice Microcopy: Be ready to write concise, clear, and user-friendly copy for common UI elements (buttons, tooltips, error messages, empty states).
• Scenario-Based Questions: Prepare to discuss how you would approach writing for specific user journeys or solving user problems with text.
• Content Strategy Thinking: Be ready to discuss how you would define or contribute to a content strategy for a new feature.

📝 Enhancement Note: Given the role's focus, the portfolio is paramount. Candidates should prepare to "walk through" their portfolio and explain their design thinking and content rationale in detail. The interview process will likely assess how well they can integrate into a cross-functional product team.

🛠 Tools & Technology Stack

Primary Tools:

• Design Tools: Familiarity with Figma is explicitly mentioned as a requirement and is crucial for collaborating with designers and understanding the visual context of the UI.
• Collaboration Tools: Likely use of tools such as Slack for communication, Jira for project tracking, and Confluence for documentation.
• Content Management Systems (CMS): While not specified, experience with CMS platforms can be beneficial for managing and publishing content.

Analytics & Reporting:

• Product Analytics: Experience with tools like Amplitude, Mixpanel, or Google Analytics to understand user behavior and measure the impact of content changes.
• Reporting Dashboards: Ability to interpret data from dashboards (e.g., Tableau, Looker) to inform content decisions and report on performance.

CRM & Automation:

• CRM Systems: Familiarity with CRMs like Salesforce or HubSpot, as content often supports user journeys within these systems or related customer-facing products.
• Workflow Automation: Understanding of how content fits into automated user workflows or customer journeys.

📝 Enhancement Note: Figma is the only specified tool, but a strong candidate will have experience with a broader suite of product development and collaboration tools common in SaaS companies. The ability to leverage data to inform content is increasingly important for UX Writers.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong focus on understanding and addressing user needs through effective and empathetic content.
• Collaboration: Working effectively within cross-functional teams (Product, Design, Engineering) to achieve shared goals.
• Quality & Excellence: Commitment to producing high-quality, clear, and consistent written content.
• Efficiency & Productivity: Driving improvements in team processes and output through effective workflow management and best practices.
• Inclusivity: Aligning with Lightspeed's company-wide value of creating an inclusive and barrier-free workplace.

Collaboration Style:

• Cross-Functional Integration: Actively participating in product development cycles, providing content expertise from ideation through to launch.
• Feedback Exchange: Open to giving and receiving constructive feedback on content and processes, fostering a culture of continuous improvement.
• Knowledge Sharing: Proactively sharing insights, best practices, and learnings with team members, especially junior colleagues.
• Data-Informed Decisions: Using data and user research to support content recommendations and strategy.

📝 Enhancement Note: Lightspeed's stated ethos of inclusion and their origin story suggest a culture that values diverse perspectives. For a content role, this means being comfortable with open discussion and critique, and ensuring content is accessible and inclusive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Technicality with Simplicity: Translating complex e-commerce and SaaS functionalities into user-friendly language without oversimplifying or misrepresenting features.
• Maintaining Consistency: Ensuring a unified voice and tone across the E-Series product suite as it evolves.
• Cross-Functional Alignment: Garnering buy-in and managing feedback from diverse stakeholders with varying priorities.
• Measuring Content Impact: Quantifying the direct impact of UX writing on user behavior and business metrics.
• Mentoring Junior Staff: Effectively guiding and developing less experienced team members while managing personal workload.

Learning & Development Opportunities:

• Content Strategy Specialization: Developing expertise in advanced content strategy frameworks and their application within e-commerce SaaS.
• Product Domain Expertise: Deepening understanding of the retail and hospitality industries to better serve merchant users.
• Leadership Development: Gaining experience in leading content initiatives, mentoring, and contributing to team process improvements.
• Industry Trends: Staying abreast of evolving best practices in UX writing, content design, and the broader e-commerce technology landscape.
• Skill Enhancement: Utilizing provided resources like LinkedIn Learning to acquire new skills in areas such as analytics, project management, or advanced design tools.

📝 Enhancement Note: The challenges presented are typical for mid-level roles in dynamic tech environments, offering ample opportunities for skill development and problem-solving.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to write content for a technically complex feature. How did you ensure clarity and accuracy for the user?" (Focus on process, collaboration with engineers, and simplification techniques.)
• "How do you approach defining a content strategy for a new product feature or area?" (Discuss research, goal setting, audience analysis, and how text supports business objectives.)
• "Walk me through a UX writing project in your portfolio. What was the problem, your solution, and the outcome?" (Be prepared to delve deep into your rationale, process, and impact.)

Company & Culture Questions:

• "What do you know about Lightspeed's mission and its impact on merchants?" (Demonstrate research into the company's business and values.)
• "How do you contribute to a collaborative team environment, especially when working with designers and developers?" (Highlight your communication style and cross-functional experience.)
• "How do you ensure your content is inclusive and accessible?" (Connect to Lightspeed's stated value of inclusivity.)

Portfolio Presentation Strategy:

• Structure: For each project, follow a Problem -> Solution -> Impact framework.
• Visuals: Use screenshots, mockups, or annotated wireframes to illustrate your copy in context.
• Storytelling: Weave a narrative that highlights your thought process and the challenges overcome.
• Quantify: Present any metrics or user feedback that demonstrate the value of your work.
• Conciseness: Practice delivering your portfolio walkthrough efficiently, respecting the interviewer's time.

📝 Enhancement Note: Candidates should be prepared to discuss their reasoning behind specific word choices and how their content directly contributes to user success and business goals. The "People Experience" and "Hybrid/Remote" aspects mean the company values individuals who can self-manage and communicate effectively across distances.

📌 Application Steps

To apply for this UX Writer / Content Designer position:

• Submit your application through the provided Greenhouse link.
• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight UX writing and content design experience, focusing on e-commerce or SaaS products if possible.
• Resume Optimization: Clearly articulate your 2+ years of experience and relevant skills, using keywords from the job description such as "UX Writing," "Content Design," "Figma," and "Content Strategy." Quantify achievements where possible.
• Interview Preparation: Practice articulating your process and impact using the STAR method (Situation, Task, Action, Result) for behavioral questions, and prepare to present your portfolio confidently.
• Company Research: Familiarize yourself with Lightspeed's products (especially E-Series if information is available), their mission, and their company culture, paying attention to their stated values of inclusion and community.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---