UX Writer (4 Months Maternity Cover)

📍 Job Overview

Job Title: UX Writer (4 Months Maternity Cover) Company: Maker Lab Location: Singapore, Central Singapore, Singapore Job Type: CONTRACTOR Category: Marketing Operations / Content Strategy Date Posted: 2025-11-25 Experience Level: 5-10 Years Remote Status: Hybrid (with potential for remote work within Singapore)

🚀 Role Summary

• This role is a crucial component of a project for an innovative technology client focused on revolutionizing payments, requiring a strong understanding of user-centric design principles and content strategy within a product development lifecycle.
• The UX Writer will be instrumental in shaping product experiences by crafting clear, concise, and engaging copy across various user touchpoints, directly impacting user adoption and satisfaction.
• Collaboration is key, as the role demands close partnership with UX Designers, Product Managers, UX Researchers, Project Managers, Content Strategists, and Engineers to ensure cohesive product narratives and consistent user journeys.
• The position requires driving dynamic ideas and executing UX writing projects from conception to completion, identifying opportunities for efficiency improvements and providing valuable feedback to the product team.

📝 Enhancement Note: While the job title is "UX Writer," the emphasis on "marketing agency," "decentralised technology-led agency teams," and "digital marketing competencies" suggests this role will operate within a GTM (Go-To-Market) context, requiring an understanding of how UX writing contributes to broader marketing and product adoption strategies. The hybrid nature and specific location in Singapore are critical for candidates to consider.

📈 Primary Responsibilities

• Partner closely with UX Designers, Product Managers, UX Researchers, Project Managers, Content Strategists, and Engineers to develop and deliver impactful content and communications that enhance the user experience.
• Collaborate effectively with and integrate into client marketing, branding, and creative teams to ensure brand consistency and alignment across all product touchpoints.
• Drive user engagement by crafting clear, concise, and compelling copy for various interface elements, including page copy, labels, navigation, headings, notifications, and error messages.
• Initiate and execute UX writing projects, proactively identifying opportunities for process optimization and efficiency gains, and providing actionable insights and feedback to the broader product and design teams.
• Ideate, develop, and execute creative content solutions from inception to final delivery within a fast-paced, agile product development environment.

📝 Enhancement Note: The responsibilities highlight a blend of tactical content creation and strategic input, emphasizing proactive problem-solving and collaboration. This suggests the need for a candidate who can not only write but also influence content strategy and advocate for best practices in UX writing.

🎓 Skills & Qualifications

Education: Not explicitly stated, but a Bachelor's degree in English, Communications, Journalism, HCI, or a related field is typically expected for UX writing roles of this seniority. Experience: Minimum of 6+ years of professional writing experience, with a significant portion dedicated to UX writing within agency, financial services, or hyper-growth technology companies. Demonstrated experience leading complex content strategies for user interfaces, encompassing everything from microcopy within UI elements to the overarching structure of digital content.

Required Skills:

• UX Writing Expertise: Proven ability to craft clear, concise, and user-centered copy for digital products, including interface elements, notifications, and user flows.
• Content Strategy Leadership: Experience in developing and executing comprehensive content strategies for complex user experiences, ensuring content aligns with product goals and user needs.
• Cross-Functional Collaboration: Exceptional ability to partner effectively with designers, product managers, researchers, engineers, and marketing teams, fostering a collaborative environment.
• Communication Proficiency: Outstanding verbal and written English communication skills, with the ability to present ideas clearly and persuasively.
• Detail Orientation: A sharp eye for detail, ensuring accuracy, consistency, and adherence to brand voice and style guides.
• Design Advocacy: Ability to champion user-centered design principles and advocate for the importance of effective UX writing within the product development process.

Preferred Skills:

• Financial Services/FinTech Experience: Familiarity with the specific language, regulations, and user expectations within the financial services or FinTech industry.
• Asian Language Fluency: Fluency in another Asian language is highly desirable to support projects spanning the JAPAC region, enhancing localization efforts and broader market reach.
• Content Production: Experience in content production workflows and managing content creation pipelines.
• Analytics & Research Acumen: Ability to interpret user research findings and analytics data to inform content decisions and measure content effectiveness.
• Framework & Guideline Development: Experience in building content frameworks and style guides to ensure consistency across products.

📝 Enhancement Note: The requirement for 6+ years of experience, coupled with "leading large, complex content strategies," positions this as a mid-to-senior level role. The preference for Asian language fluency is a significant differentiator for candidates targeting JAPAC markets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Writing Case Studies: A robust portfolio showcasing at least 2-3 detailed case studies of complex UX writing projects, demonstrating your process from discovery to delivery.
• Content Strategy Examples: Evidence of your ability to develop and implement content strategies, including examples of information architecture, content audits, or content frameworks.
• UI Copy Samples: A diverse range of UI copy examples (e.g., microcopy, error messages, onboarding flows, notification copy) that highlight your ability to write for specific user actions and contexts.
• Impact Demonstration: Portfolio pieces should ideally demonstrate the impact of your UX writing on user engagement, conversion rates, task completion, or user satisfaction, supported by metrics or qualitative feedback.

Process Documentation:

• Workflow Design: Ability to articulate and document your UX writing workflow, including how you integrate with design and research processes.
• Guideline Implementation: Examples of how you have developed or adhered to style guides, content principles, and best practices to ensure consistency and quality.
• Feedback Integration: Demonstrated experience in incorporating feedback from stakeholders, user research, and data analysis into your writing and strategy.

📝 Enhancement Note: The explicit request for a portfolio "showcasing UX writing work" is paramount. Candidates must prepare to present detailed case studies that not only display their writing but also their strategic thinking, process, and impact measurement capabilities within the UX domain.

💵 Compensation & Benefits

Salary Range: Given the location (Singapore), the contractor status (4 months maternity cover), and the experience level (6+ years), a competitive daily or monthly rate is expected. For a senior UX Writer in Singapore with this experience, rates could range from SGD $400 - SGD $700+ per day, or approximately SGD $7,000 - SGD $12,000+ per month. These figures are estimates and depend heavily on the specific client, project scope, and negotiation.

Benefits:

• Contract Duration: A defined 4-month contract term providing focused project engagement.
• Flexibility: Hybrid work arrangement allows for a balance between in-office collaboration and remote work.
• Project Variety: Opportunity to work with an innovative technology client in the payments sector, gaining exposure to cutting-edge product development.
• Professional Development: While a contract role, there's inherent learning from working on a complex project with a new client and team.
• Potential for Extension: While not guaranteed, successful performance on maternity cover contracts can sometimes lead to extensions or future opportunities.

Working Hours: Standard full-time hours, likely around 40 hours per week, with flexibility offered through the hybrid work model. The specific schedule will be determined in collaboration with the client team.

📝 Enhancement Note: As this is a contractor role for maternity cover, benefits typically differ from full-time permanent positions. The primary benefit is the focused project experience and the rate, which can often be higher than permanent roles to compensate for the lack of long-term benefits. The salary estimate is based on industry benchmarks for contract UX Writers in Singapore with 6+ years of experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Maker Lab operates as a marketing agency within the broader digital marketing and technology sectors, specializing in building decentralized, technology-led agency teams. Their clients are typically in innovative technology spaces, including FinTech. Company Size: Maker Lab's model suggests a flexible, project-based team structure, likely smaller and agile, focusing on specialized talent deployment rather than a large, traditional agency workforce. Founded: While specific founding dates aren't provided, the company's focus on "decentralised technology-led agency teams" implies a modern, forward-thinking approach to agency operations and talent management, likely established in recent years to align with the growth of Web3 and advanced digital marketing.

Team Structure:

• Project-Based Teams: The core structure involves assembling cross-functional, multidisciplinary specialist teams for specific client projects.
• Embedded Collaboration: Teams are designed to integrate deeply with client teams, fostering a seamless working relationship.
• Reporting: The UX Writer will likely report to a Project Lead or a Head of Content/Design within the Maker Lab structure, while also working closely with client-side product managers and design leads.

Methodology:

• Talent-Centric Mindset: Focus on sourcing and deploying highly skilled, specialized talent.
• Collaboration-First Approach: Emphasis on cross-functional teamwork, both internally within Maker Lab and externally with clients.
• Technology-Led Solutions: Leveraging technology to build efficient, decentralized agency models and deliver innovative marketing solutions.

Company Website: wearemakerlab.com

📝 Enhancement Note: Maker Lab's unique agency model is a key differentiator. Candidates should understand that they will be working within a flexible, project-driven environment that requires adaptability and strong self-management, while also integrating into client organizations.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-to-senior level UX Writer position, focused on execution and strategic contribution within a specific project. It's a specialized role within the broader content and marketing operations landscape. Reporting Structure: The UX Writer will report to a Project Lead at Maker Lab and work collaboratively with client-side Product Managers and Design Leads. This dual reporting structure requires strong communication and stakeholder management skills. Operations Impact: The primary impact of this role will be on the user experience of the payment technology product. By crafting clear and intuitive content, the UX Writer will directly influence user adoption, satisfaction, task completion rates, and potentially reduce support costs, thereby contributing to the product's overall success and the client's business objectives.

Growth Opportunities:

• Deep Project Experience: Gain hands-on experience with a cutting-edge payment technology product and learn about the specific challenges and opportunities in the FinTech space.
• Agency Model Exposure: Understand the operational dynamics of a modern, decentralized marketing agency and how talent is deployed for client success.
• Cross-Cultural Collaboration: Enhance skills in working with diverse teams across different regions (JAPAC).
• Potential for Future Projects: Successful contractors often become preferred candidates for future project-based roles or even permanent positions within Maker Lab or its client network.

📝 Enhancement Note: For a contract role, "growth" is often measured by the depth of experience gained and the successful completion of challenging projects. This role offers a concentrated opportunity to build a strong portfolio piece and expand one's network within the tech and agency sectors.

🌐 Work Environment

Office Type: Hybrid work arrangement, suggesting a blend of remote work and in-office presence. The specific office location for in-person collaboration will be in Singapore. Office Location(s): Singapore, Central Singapore, Singapore. Workspace Context:

• Collaborative Hub: In-office days are likely to be focused on collaborative sessions, brainstorming, and team alignment with both Maker Lab colleagues and client teams.
• Technology-Enabled: Access to necessary digital tools and platforms for content creation, communication, and project management, likely cloud-based to support hybrid work.
• Cross-Functional Interaction: Frequent opportunities to interact with a diverse group of specialists, including designers, researchers, product managers, and engineers, fostering a dynamic learning environment. Work Schedule: Standard full-time hours (approximately 40 hours/week) are expected, with the hybrid model providing flexibility on the days and locations of work, subject to project needs and team collaboration requirements.

📝 Enhancement Note: The hybrid nature in Singapore implies that candidates need to be based in or willing to relocate to Singapore. The emphasis on collaboration suggests that in-office days will be highly structured for team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio to assess experience and fit.
• Portfolio Presentation/Walkthrough: A dedicated session where candidates present their portfolio, discussing case studies, their process, challenges faced, and outcomes. This is critical for UX writing roles.
• Skills-Based Interview: Questions assessing UX writing principles, content strategy, collaboration, and problem-solving skills. Expect situational questions related to product development.
• Client/Team Fit Interview: Discussions with potential client stakeholders (Product Managers, Design Leads) to gauge cultural fit, communication style, and ability to integrate into their team.
• Final Decision: Based on overall assessment of skills, experience, portfolio, and cultural fit.

Portfolio Review Tips:

• Curate for Impact: Select 2-3 of your strongest, most relevant UX writing projects. Prioritize those in FinTech, technology, or complex product environments.
• Tell a Story: For each case study, clearly articulate the problem, your role and process, the solutions you developed, and the measurable results or learnings. Use visuals (screenshots, wireframes) to illustrate your work.
• Highlight Collaboration: Explain how you worked with designers, researchers, and product managers. Showcase examples of how you incorporated feedback and navigated stakeholder discussions.
• Demonstrate Strategic Thinking: Go beyond just the copy; explain the "why" behind your content decisions, how it aligns with user needs and business goals.
• Prepare for Technical Depth: Be ready to discuss your approach to voice and tone, content architecture, internationalization, and accessibility in your writing.

Challenge Preparation:

• Microcopy Exercise: Be prepared for a short writing exercise focusing on specific UI elements or user flows.
• Content Strategy Scenario: A hypothetical scenario where you might be asked to outline a content strategy for a new feature or product.
• Whiteboarding Session: Potentially a collaborative session to brainstorm copy solutions for a given problem, demonstrating your real-time creative process.

📝 Enhancement Note: The portfolio is the most critical component for this role. Candidates must invest significant time in preparing a compelling and well-structured portfolio that clearly articulates their UX writing expertise and strategic thinking. The interview process will heavily lean on evaluating this portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• UX Writing & Content Tools: Likely proficiency in collaborative writing platforms such as Figma (for commenting and reviewing copy within designs), Google Docs, Notion, or specialized content management systems (CMS) for drafting and organizing content.
• Collaboration Platforms: Strong familiarity with tools like Slack, Microsoft Teams, Zoom, and Google Meet for daily communication and virtual meetings.
• Project Management Software: Experience with tools such as Jira, Asana, Trello, or Monday.com for tracking tasks, project progress, and sprint cycles.

Analytics & Reporting:

• Analytics Platforms: While not directly responsible for analytics, understanding how to interpret data from tools like Google Analytics, Mixpanel, Amplitude, or Pendo to inform content decisions is beneficial.
• User Feedback Tools: Familiarity with tools that gather user feedback, such as Hotjar, UserTesting.com, or in-app feedback mechanisms.

CRM & Automation:

• CRM Systems: Basic understanding of CRM platforms like Salesforce or HubSpot may be helpful for contextualizing user journeys, though direct management is unlikely.
• Content Management Systems (CMS): Experience with various CMS platforms for content deployment and management.

📝 Enhancement Note: While specific tools aren't listed, a UX Writer must be proficient in collaborative design and documentation tools, and possess an understanding of how their work integrates with product management and analytics workflows. Figma integration is particularly common for UX writers.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the end-user through thoughtful and effective communication.
• Collaboration & Transparency: Valuing open communication, constructive feedback, and teamwork across disciplines and with clients.
• Quality & Craftsmanship: A dedication to producing high-quality, polished work that reflects professionalism and attention to detail.
• Efficiency & Agility: Embracing fast-paced environments, finding efficient solutions, and adapting quickly to changing project needs.
• Innovation: A drive to explore new ideas and approaches, particularly in the technology and FinTech space.

Collaboration Style:

• Integrated Teamwork: Expect to be an integral part of the product development team, working shoulder-to-shoulder with designers, product managers, and engineers.
• Feedback-Driven: A culture that encourages and actively seeks feedback on copy and content strategy, viewing it as a collaborative refinement process.
• Knowledge Sharing: Opportunities to share insights, best practices, and learnings with both Maker Lab colleagues and client teams.

📝 Enhancement Note: The emphasis on "decentralised technology-led agency teams" and "embedded into client teams" points to a culture that highly values adaptability, proactive communication, and the ability to integrate seamlessly into diverse working environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Project Environment: The 4-month maternity cover nature implies a need to quickly onboard, contribute significantly, and deliver high-quality work within a compressed timeframe.
• Navigating Client Dynamics: Effectively integrating into a client's existing team, understanding their specific product, brand, and internal processes, and influencing their approach to UX writing.
• Balancing Creative Execution with Technical Constraints: Crafting engaging copy while adhering to the technical limitations and specific requirements of a payment technology product.
• Remote/Hybrid Collaboration: Maintaining strong communication and collaboration across different locations and time zones, especially if team members are not all co-located in Singapore.

Learning & Development Opportunities:

• Deep Dive into FinTech: Gain specialized knowledge and experience in the rapidly evolving payments and FinTech industry.
• Agency Model Acumen: Develop an understanding of how specialized agencies operate and deploy talent for client success.
• Advanced UX Writing Techniques: Hone skills in complex content strategy, information architecture, and cross-platform narrative development.
• Portfolio Enhancement: Successfully completing this project will yield a significant, high-impact piece for your professional portfolio.

📝 Enhancement Note: The primary challenge is the fixed, short-term nature of the contract, which demands rapid contribution. The growth opportunities are centered on gaining specialized industry experience and demonstrating adaptability within a project-based, agency-client model.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX writing project you led from start to finish. What were the key challenges, and how did you measure success?" (Focus on your process, collaboration, and impact.)
• "How do you approach developing a content strategy for a new product feature or a significant UI overhaul?" (Showcase your strategic thinking beyond just writing copy.)
• "Imagine you receive conflicting feedback from a designer and a product manager on a piece of copy. How would you navigate this situation to reach a resolution?" (Demonstrate your negotiation and collaboration skills.)
• "How do you ensure consistency in voice and tone across different product touchpoints and user journeys?" (Highlight your understanding of brand guidelines and systematic approaches.)

Company & Culture Questions:

• "What do you know about Maker Lab and its approach to agency work?" (Research their website and unique model.)
• "How do you see UX writing contributing to the success of a FinTech product like the one our client is developing?" (Connect your skills to the specific industry and product type.)
• "Describe your ideal collaboration style when working with designers and product managers." (Align your style with their team-centric approach.)

Portfolio Presentation Strategy:

• Structure is Key: For each case study, use a clear structure: Problem -> Your Role & Process -> Solution -> Results/Learnings.
• Show, Don't Just Tell: Use visuals – screenshots, wireframes, user flows – to illustrate the context of your copy.
• Quantify Impact: Whenever possible, present metrics (e.g., improved conversion, reduced errors, increased task completion) or qualitative feedback that demonstrates the value of your work.
• Articulate Your "Why": Be ready to explain the strategic rationale behind your content choices, not just what you wrote.
• Practice Your Narrative: Rehearse your presentation to ensure it flows smoothly, stays within time limits, and clearly communicates your expertise.

📝 Enhancement Note: Expect a strong emphasis on the portfolio and the ability to articulate your process and strategy. The interview will likely assess how you think, collaborate, and solve problems as a UX writer within a product development context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.
• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features UX writing case studies. Tailor your resume to highlight experience in agency, financial services, or hyper-growth technology companies, and explicitly mention UX writing and content strategy leadership.
• Resume Optimization: Use keywords such as "UX Writer," "Content Strategy," "Product Copy," "User Experience," "FinTech," "JAPAC," and "Collaboration" to align with the job description and ATS scanning. Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your UX writing process, strategic thinking, and collaboration methods. Prepare to walk through 2-3 key portfolio pieces in detail, focusing on problem, solution, and impact.
• Company Research: Familiarize yourself with Maker Lab's unique agency model and research the FinTech industry, particularly payment technologies, to demonstrate your understanding and interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.