UX-UI Designer

📍 Job Overview

Job Title: UX-UI Designer Company: ING Location: Madrid, Community of Madrid, Spain Job Type: FULL_TIME Category: User Experience (UX) & User Interface (UI) Design Date Posted: 2025-11-07 Experience Level: 5-10 years Remote Status: Hybrid

🚀 Role Summary

• Spearhead the design of user-centered digital solutions, translating complex business requirements into intuitive and engaging user interfaces and experiences.
• Drive the end-to-end design process, from conceptualization and user flows to detailed wireframes, high-fidelity mock-ups, and interactive prototypes for cross-functional teams.
• Champion the user's voice across product definition processes and business tribes, ensuring a consistent and relevant stream of communication regarding user needs.
• Collaborate within a dynamic Customer Obsession & Innovation Center of Expertise, working closely with research, service design, CX, and design system experts to deliver seamless multi-platform experiences.

📝 Enhancement Note: This role is firmly rooted in User Experience (UX) and User Interface (UI) design, with a strong emphasis on customer-centricity and innovation within a financial services context. The "Customer Obsession & Innovation Team" structure suggests a forward-thinking approach to product development, requiring designers to be proactive in advocating for user needs and driving iterative improvements.

📈 Primary Responsibilities

• Define and design user-centered digital solutions that effectively address business requirements and achieve strategic goals.
• Develop comprehensive user flows, information architecture proposals, low-fidelity wireframes, and high-fidelity mock-ups.
• Create interactive prototypes and detailed design documentation, ensuring clarity and completeness for business and development partners.
• Advocate for user needs throughout product definition processes, fostering a user-centric culture across business tribes.
• Maintain consistent and effective communication channels with stakeholders to ensure user needs are understood and integrated.
• Collaborate with research, service design, CX, and design system experts to ensure cohesive and high-quality user experiences.
• Continuously evolve and mature user experience definition processes within the team and across the organization.
• Push creative boundaries and foster innovation within the design team and for client-facing products.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and hands-on execution. The emphasis on "advocating within the organization" and "maintaining a relevant and constant stream of communication" points to a need for strong communication and stakeholder management skills, crucial for operations professionals who often bridge technical and business divides.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for this level of experience. Experience: Minimum of 5 years of experience in designing interactive digital solutions, with a significant focus on mobile device experiences.

Required Skills:

• User-Centered Design (UCD) principles and methodologies.
• Expertise in designing user flows and information architecture.
• Proficiency in creating low-fidelity wireframes and high-fidelity mock-ups.
• Skilled in developing interactive prototypes.
• Strong understanding of responsive design principles and best practices.
• Experience in gathering and iterating based on user-centered insights.
• Excellent communication and advocacy skills to represent user needs.
• Fluency in Spanish and English (written and spoken).

Preferred Skills:

• Experience with design systems and their implementation.
• Familiarity with agile methodologies and cross-functional team collaboration.
• Knowledge of user research methodologies and their application in design iteration.
• A passion for general design principles and a curiosity for interaction design evolution.
• Experience working within financial services or a similarly regulated industry.

📝 Enhancement Note: The requirement for 5 years of experience, coupled with the specific tools and skills, suggests a mid-to-senior level role. The emphasis on mobile experience and responsive design is critical in today's digital landscape. Fluency in both Spanish and English is essential for collaboration within the Madrid office and potentially with international teams.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing a minimum of 5 years of experience in defining interactive digital solutions, with a clear emphasis on mobile-first design and responsive applications.
• Include case studies that highlight your process for translating business requirements into user-centered designs, detailing user flows, wireframes, and high-fidelity mock-ups.
• Present interactive prototypes that effectively communicate user journeys and interaction design.
• Provide detailed design documentation examples, ready for handoff to development and business partners, demonstrating a thorough understanding of implementation readiness.
• Showcase how you have leveraged user-centered insights and usability testing to iterate and improve product value and usability attributes.

Process Documentation:

• Illustrate your approach to information architecture and user flow mapping for complex digital products.
• Detail your methods for creating and documenting design specifications for development teams.
• Present examples of how you have advocated for user needs within cross-functional teams and influenced product direction.
• Showcase experience in working with design systems and ensuring design consistency across platforms.

📝 Enhancement Note: For UX/UI roles, a portfolio is paramount. This section emphasizes not just the final output but the process behind it. Candidates should be prepared to articulate their design thinking, user research integration, and collaboration methods, which are analogous to the process-driven approach expected in operations roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced UX-UI Designers in Madrid, Spain, with 5-10 years of experience, a competitive annual salary range is estimated to be between €45,000 and €65,000. This range accounts for the required expertise, the cost of living in Madrid, and the benefits package offered.

Benefits:

• Flexible Work Arrangement: Hybrid model allowing for a balance between remote and in-office work, with an expectation of 2 days per week in the Madrid office.
• Restaurant Card: A daily allowance to cover meal expenses, reducing personal expenditure.
• Comprehensive Health Insurance: Coverage for the employee and their family (spouse/partner and children).
• Life Insurance: Protection for dependents.
• Flexible Remuneration: A tax-efficient model allowing access to additional benefits such as nursery costs, transport cards, and training subsidies.
• Free Company Shuttle: Convenient transportation service with multiple routes serving the Madrid office.
• Banking Benefits: Special conditions on loans and mortgages (after 6 months).
• Pension Plan: Available after one month of employment.
• Employee Care Services: Including physiotherapy on-site, access to professional athlete clinics, and Gympass for fitness.
• Employee Networks: Opportunities to join groups like Rainbow Lions (LGBTQI+) and Leonas, fostering community and belonging.
• International Remote Work Program: Potential for remote work in other countries.

Working Hours: Standard full-time hours are assumed, likely around 40 hours per week, with significant flexibility in determining the daily work schedule and location (home vs. office) in coordination with the team.

📝 Enhancement Note: The salary estimate is based on publicly available data for UX/UI Design roles in Madrid, considering the experience level and the size/industry of ING. The extensive list of benefits underscores ING's commitment to employee well-being and work-life balance, which is a significant draw for many professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking). ING is a fully online bank, emphasizing technology, innovation, simplicity, and transparency. The company operates in over 40 countries, offering a global perspective within a local context. Company Size: Over 1700 employees in Spain, part of a larger international organization. This size indicates a stable company with established processes but also room for individual impact. Founded: ING was founded in 1991 through the merger of NMB Postbank Group and the insurance company Nationale-Nederlanden. This history suggests a blend of traditional banking values with modern innovation.

Team Structure:

• The role is within the "UX Team of Customer Obsession & Innovation." This team is part of a "Customer Obsession & Innovation Center of Expertise."
• Designers will work cross-unit with experts in research, service design, CX, and design systems.
• The team is described as "constantly evolving" and thrives on defining seamless experiences across multiple platforms.
• This implies a collaborative, agile, and forward-thinking environment where innovation and continuous improvement are key.

Methodology:

• ING is a pioneer in working with agile methodologies.
• The company emphasizes data-driven approaches, technology, and innovation.
• The "Customer Obsession" aspect highlights a strong focus on understanding and meeting client needs through design.
• Sustainability is a core ambition, referred to as "Empowering (y)our Sustainability journey."

Company Website: https://www.ing.com/ (Global) and likely a specific Spanish site.

📝 Enhancement Note: The company's focus on customer obsession, innovation, and agile methodologies aligns well with the expectations for a UX-UI designer. For operations professionals, understanding this context is key to appreciating how design impacts business outcomes and customer satisfaction, mirroring the goals of operations in driving efficiency and revenue.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX-UI Designer, requiring 5+ years of specialized experience. The scope includes defining user-centered solutions, owning the design process from conception to documentation, and advocating for users within business tribes. It suggests a significant level of autonomy and responsibility.

Reporting Structure: The designer will be integrated into the UX Team of Customer Obsession & Innovation, reporting to a team lead or manager within this center of expertise. Collaboration is expected across various expert teams (research, service design, CX, design systems).

Operations Impact: While not a traditional "operations" role, the UX-UI Designer's impact is crucial for the "operations" of customer engagement and digital product success. By creating seamless, intuitive, and valuable user experiences, the designer directly influences customer satisfaction, adoption rates, conversion, and retention – all key metrics that operations teams track and aim to improve. Effective UX/UI design reduces support costs and enhances brand loyalty, contributing significantly to the company's overall operational efficiency and revenue generation.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like mobile UX, interaction design, design systems, or user research.
• Leadership: Progress into Senior UX-UI Designer roles, Lead Designer positions, or even UX Management, mentoring junior designers and leading larger projects.
• Cross-functional Development: Gain broader experience in service design, CX strategy, or product management by collaborating closely with these teams.
• Innovation: Contribute to defining new digital products and services, leveraging ING's focus on innovation and technology.
• International Exposure: Benefit from ING's global presence, potentially participating in international projects or remote work programs.

📝 Enhancement Note: The growth potential is significant, moving beyond pure design execution to strategic influence and leadership. For operations candidates, this demonstrates how specialized roles contribute to broader business objectives and can evolve into leadership positions impacting efficiency and strategy.

🌐 Work Environment

Office Type: ING Madrid operates with a hybrid work model. The offices in Madrid (Vía de los Poblados) are designed to support both collaborative work and individual focus, with amenities to enhance the employee experience. Office Location(s): Madrid (Vía de los Poblados), Spain. The company provides a free shuttle service with multiple routes (North, Central, South, A5, A42, A6) to ensure easy access for employees regardless of their location within Madrid.

Workspace Context:

• Collaborative Environment: The office is equipped to foster collaboration, with spaces designed for team meetings and cross-unit interaction, essential for the Customer Obsession & Innovation Center of Expertise.
• Tools & Technology: Access to industry-standard design tools (Figma, Sketch, Axure, Invision) and collaborative platforms (Confluence, Microsoft Office) is expected. The company likely provides the necessary hardware and software.
• Team Interaction: The hybrid model allows for dedicated in-office days (expected 2 per week) to maximize face-to-face interaction with colleagues, fostering team cohesion and knowledge sharing.
• Amenities: Offices include electric mobility solutions, a doctor, hairdresser, gym, "The Good Service" (for errands), and more, indicating a focus on employee convenience and well-being.

Work Schedule: While the standard is full-time (likely 40 hours/week), the hybrid model emphasizes flexibility and accountability. Employees, in agreement with their teams, determine their workdays at home versus in the office, allowing for a personalized schedule that supports both productivity and personal life.

📝 Enhancement Note: The hybrid model and extensive office amenities are attractive aspects for professionals seeking work-life balance. The emphasis on collaborative spaces and dedicated in-office days (2 per week) highlights a structured approach to hybrid work, ensuring team connection and operational continuity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief call with HR or a recruiter to assess basic qualifications and cultural fit.
• Portfolio Presentation & Technical Interview: Candidates will likely be asked to present their portfolio, discussing their design process, problem-solving approaches, and specific project contributions. This may include technical questions related to design tools, methodologies, and best practices.
• Case Study/Design Challenge: A practical exercise to evaluate design skills, problem-solving abilities, and strategic thinking under timed conditions. This could involve designing a solution for a given problem or critiquing an existing design.
• Team/Stakeholder Interviews: Meetings with potential team members and cross-functional partners (e.g., product managers, developers, researchers) to assess collaboration style, communication skills, and alignment with the team's values and working methods.
• Final Interview: A discussion with hiring managers or senior leadership to finalize the decision, focusing on overall fit, career aspirations, and potential impact.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills in UX-UI design, mobile experience, and user-centered problem-solving.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your key contributions, the tools used, and the measurable outcomes or impact.
• Highlight Process: Emphasize your design thinking, how you incorporated user feedback, and how you collaborated with stakeholders. This is crucial for demonstrating your understanding of iterative design and user advocacy.
• Showcase Mobile Focus: Ensure your portfolio prominently features work on mobile applications and demonstrates expertise in responsive design.
• Prepare for Questions: Be ready to discuss your design decisions, justify your choices, and articulate how your work aligns with business goals and user needs.

Challenge Preparation:

• Understand the Context: If a case study is provided, thoroughly analyze the business context, target audience, and objectives.
• Focus on Process: Even if time is limited, sketch out your thought process, potential user flows, and key design considerations. It's often more about how you approach a problem than the perfect final solution.
• Communicate Your Thinking: Clearly articulate your assumptions, hypotheses, and design rationale. This demonstrates your analytical and communication skills.
• Prioritize: Identify the most critical aspects of the problem and focus your efforts there.

📝 Enhancement Note: The interview process emphasizes practical skills, problem-solving, and collaborative capabilities. The portfolio review is a critical component, requiring candidates to articulate their design journey and impact. This is analogous to operations professionals needing to demonstrate process optimization and ROI through their project work.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Axure, Invision (Proficiency in at least one, ideally multiple, is expected).
• Collaboration: Confluence, Microsoft Office Suite (Word, PowerPoint, Excel).
• Project Management: Familiarity with tools like Jira or Trello may be beneficial, given the agile environment.

Analytics & Reporting:

• While not directly a design tool, understanding how to interpret user analytics from tools like Google Analytics, Adobe Analytics, or internal BI platforms would be advantageous for data-informed design decisions.
• Experience with A/B testing tools to validate design hypotheses.

CRM & Automation:

• Not directly applicable to the UX-UI Designer role, but awareness of how CRM systems (like Salesforce) and marketing automation platforms impact customer journeys could provide valuable context.

📝 Enhancement Note: Proficiency in industry-standard design tools like Figma and Sketch is non-negotiable. The mention of collaborative tools like Confluence is also essential for team integration. For operations professionals, understanding the technology stack is critical for identifying how their work integrates with and supports these design processes.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A primary driver, meaning a deep understanding and prioritization of client needs in all design and product decisions.
• Innovation: Encouraging creativity, pushing boundaries, and continuously exploring new ways to improve user experiences and digital solutions.
• Agility & Adaptability: Embracing agile methodologies, responding quickly to change, and continuously evolving processes and skills.
• Collaboration: Working effectively across diverse teams and disciplines (research, development, business) to achieve shared goals.
• Transparency & Simplicity: Striving for clear communication and user-friendly designs that are easy to understand and use.
• Sustainability: A commitment to environmental and social responsibility, integrated into business practices.

Collaboration Style:

• Cross-functional Integration: Active participation and collaboration with research, service design, CX, design systems, product management, and development teams.
• User-Centric Advocacy: Consistently championing the user's perspective in all discussions and decision-making processes.
• Iterative Feedback: Openness to giving and receiving constructive feedback to continuously improve designs and processes.
• Knowledge Sharing: A culture that encourages sharing insights, best practices, and learnings within the team and across the organization.
• Agile Environment: Working in fast-paced, iterative cycles, often with daily stand-ups and regular sprint reviews.

📝 Enhancement Note: The emphasis on "Customer Obsession," "Innovation," and "Agility" reflects a modern, forward-thinking company culture. For operations professionals, understanding these values is key to aligning their work with the company's strategic priorities and demonstrating cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user desires into solutions that meet strict business requirements and technical constraints within a regulated industry.
• Designing for a Complex Ecosystem: Creating seamless experiences across multiple platforms (mobile, web) and integrating with various banking services and features.
• Driving User-Centricity in a Large Organization: Continuously advocating for user needs and influencing stakeholders across different business tribes and departments.
• Keeping Pace with Evolving Technology & Trends: Staying current with the latest design tools, interaction patterns, and user expectations in a rapidly changing digital landscape.
• Hybrid Work Coordination: Effectively collaborating and maintaining team cohesion in a hybrid work environment that requires intentional communication and coordination.

Learning & Development Opportunities:

• Advanced Design Skills: Access to training and workshops on cutting-edge UX/UI techniques, interaction design patterns, and emerging technologies.
• Cross-Disciplinary Exposure: Opportunities to learn from and collaborate with experts in user research, service design, CX, and design systems, broadening skill sets.
• Industry Conferences & Certifications: Support for attending relevant UX/UI conferences and pursuing professional certifications to stay at the forefront of the field.
• Mentorship Programs: Potential for mentorship from senior designers or leaders within ING's global network.
• Leadership Development: Opportunities to take on more responsibility, lead design initiatives, and mentor junior team members.

📝 Enhancement Note: The challenges presented are typical for senior design roles in large, complex organizations. The growth opportunities highlight ING's investment in employee development, offering pathways for both skill specialization and leadership advancement, which is attractive for career-oriented individuals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, negotiation skills, and ability to find win-win solutions.)
• "Walk me through a complex mobile UX/UI project from your portfolio. What was the core problem, your design process, your specific contributions, and the impact?" (Be ready to present your portfolio and articulate your role and the project's success metrics.)
• "How do you ensure your designs are accessible and inclusive across different user groups and devices?" (Demonstrate your understanding of accessibility standards and inclusive design principles.)
• "Imagine you're tasked with redesigning a key feature of our mobile banking app. What would be your first steps, and what key considerations would you focus on?" (Showcase your strategic thinking, user research approach, and understanding of banking contexts.)

Company & Culture Questions:

• "What interests you about ING's approach to customer obsession and innovation?" (Research ING's recent initiatives, digital transformation efforts, and sustainability goals.)
• "How do you see yourself contributing to a hybrid work environment and fostering collaboration within a distributed team?" (Highlight your proactive communication and team-building strategies.)
• "How do you stay updated on the latest trends in UX/UI design and interaction design?" (Mention specific resources, blogs, conferences, or communities you follow.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear story arc: Problem -> Your Role -> Process -> Solution -> Impact/Results.
• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).
• Showcase Your Process: Detail your design thinking, including user research, wireframing, prototyping, and iterative testing. This is as important as the final visuals.
• Be Prepared for Deep Dives: Expect questions about specific design choices, trade-offs made, and alternative solutions considered.
• Highlight Collaboration: Explain how you worked with developers, product managers, and other stakeholders.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design craft but also strategic thinking, problem-solving acumen, and the ability to collaborate effectively within a complex organizational structure. This is a common thread with operations roles, where strategic planning and cross-functional execution are key.

📌 Application Steps

To apply for this UX-UI Designer position at ING:

• Submit your application through the provided application link on the ING careers portal.
• Curate a compelling portfolio: Select projects that best showcase your 5+ years of experience in mobile-first UX/UI design, focusing on user-centered solutions and demonstrating your design process with clear outcomes.
• Tailor your resume: Highlight keywords related to UX/UI design, mobile experience, responsive design, prototyping tools (Figma, Sketch, Axure), user-centered insights, and your fluency in Spanish and English. Quantify achievements where possible.
• Prepare for your portfolio presentation: Practice articulating your design journey for each selected project, emphasizing problem-solving, collaboration, and the impact of your work. Be ready to discuss your process in detail.
• Research ING: Understand ING's mission, values (Customer Obsession, Innovation, Sustainability), agile approach, and recent digital initiatives to articulate your interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.