UX Specialist - UX researcher Job

📍 Job Overview

Job Title: UX Specialist - UX Researcher Company: Yash Technologies Location: Pune, India Job Type: Full-Time Category: User Experience (UX) Research / Product Development Operations Date Posted: November 06, 2025 Experience Level: Mid-Level (3-5 years) Remote Status: On-site

🚀 Role Summary

• This role is critical for enhancing the user experience of Yash Technologies' Product Engineering offerings by conducting in-depth user research.
• The UX Researcher will be responsible for the end-to-end research lifecycle, from planning and execution to analysis and presentation of findings.
• A key aspect of this position involves collaborating closely with product managers, designers, and business partners to translate user insights into actionable product design decisions.
• The role includes providing strategic input, mentorship to junior team members, and driving continuous improvement in user-centered design practices across product lines.

📝 Enhancement Note: While the title is "UX Specialist - UX Researcher," the responsibilities and experience requirements strongly indicate a dedicated UX Researcher role focused on product engineering services. The emphasis on stakeholder engagement, strategic input, and mentorship suggests a mid-level position with significant autonomy. The "Operations" aspect is derived from the role's function in optimizing product development processes through user feedback, directly impacting operational efficiency and product success within the Product Engineering division.

📈 Primary Responsibilities

• Lead comprehensive UX research initiatives across the product development lifecycle for Yash Technologies' product engineering services, ensuring user needs are central to design decisions.
• Design, plan, and execute a diverse range of research studies, including but not limited to usability testing, in-depth user interviews, quantitative surveys, and focus groups.
• Analyze and synthesize qualitative and quantitative research data to identify key user pain points, behaviors, and opportunities for improvement.
• Develop and present compelling research findings, insights, and actionable recommendations to cross-functional teams, including product managers, designers, engineers, and business stakeholders, influencing product strategy and roadmaps.
• Take ownership of 1-2 product areas, managing research projects from initial discovery to validation testing, ensuring a consistent and superior user experience.
• Mentor and guide product owners and other UX team members on best practices in user research, fostering a culture of user-centricity within the organization.
• Collaborate effectively with product managers and designers to define research objectives, scope, and methodologies that align with business goals and product vision.
• Create detailed research artifacts, such as user personas, journey maps, usability reports, and summary recommendations, that clearly articulate user insights and their implications for product design.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic role that goes beyond simply executing research tasks. The emphasis on "ownership of 1-2 product areas," "shaping user experiences," and "providing strategic inputs" indicates a need for a candidate who can operate with a degree of autonomy and influence product direction. The "mentorship" aspect suggests the company values knowledge sharing and team development, common in established operations or product teams.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, Computer Science, or a related field is typically preferred for UX Research roles.
• Equivalent practical experience demonstrating a strong understanding of user research principles and methodologies will also be considered.

Experience:

• A minimum of 3 years of professional experience specifically in User Experience (UX) Research, with a proven track record of independently leading research projects.
• Demonstrable experience across all phases of the research lifecycle, including planning, participant recruitment, study execution, data analysis, and reporting.

Required Skills:

• Deep understanding of user research methodologies: Proficiency in a wide array of qualitative and quantitative research techniques (e.g., usability testing, user interviews, surveys, focus groups, diary studies, heuristic evaluations).
• Strong analytical and synthesis skills: Ability to effectively analyze complex datasets, draw meaningful insights, and connect user behaviors to business objectives.
• Excellent communication and presentation skills: Proven ability to articulate research findings, insights, and recommendations clearly and persuasively to diverse audiences, including technical and non-technical stakeholders, and leadership.
• Collaboration and stakeholder management: Experience building and maintaining strong working relationships with cross-functional teams (product managers, designers, engineers, business partners) and effectively managing stakeholder expectations.
• Proficiency in research planning and execution: Ability to independently define research objectives, select appropriate methodologies, recruit participants, and conduct studies ethically and efficiently.
• Artifact creation: Skill in producing high-quality research deliverables such as reports, personas, journey maps, and recommendation documents.
• Mentorship Capabilities: Ability to guide and coach junior team members or stakeholders on UX research best practices.

Preferred Skills:

• Experience with specific UX research tools for data collection, analysis, and collaboration (e.g., UserTesting.com, Qualtrics, SurveyMonkey, Miro, Optimal Workshop).
• Familiarity with product development lifecycles and agile methodologies.
• Experience researching enterprise software, SaaS products, or complex technology solutions.
• Knowledge of design thinking principles and their application in product development.
• Experience working in a technology integrator or services company environment.

📝 Enhancement Note: The required skills are standard for a mid-level UX Researcher. The "mentorship" requirement suggests a potential for growth into a lead or senior position. The preferred skills indicate areas where candidates can further differentiate themselves, particularly experience with enterprise products which is relevant given Yash Technologies' focus on technology integration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct UX research projects is required.
• Each project within the portfolio should clearly demonstrate the candidate's end-to-end involvement, from defining research objectives and methodologies to presenting actionable insights and their impact on product design.
• Portfolios should highlight the candidate's ability to apply various research methods effectively based on project needs and goals.
• Evidence of how research findings directly informed product decisions and led to tangible improvements in user experience or business outcomes is crucial.

Process Documentation:

• Candidates should be prepared to discuss their personal research process, including how they select appropriate methodologies for different research questions and project phases.
• The ability to document research plans, participant recruitment strategies, and data analysis procedures will be assessed.
• Demonstrating a structured approach to synthesizing research data and translating it into clear, concise, and actionable recommendations for design and product teams is a key requirement.
• Experience in documenting research findings in a way that is easily digestible and impactful for diverse stakeholder groups, including leadership, will be expected.

📝 Enhancement Note: For UX research roles, a portfolio is paramount. The emphasis here is on demonstrating the process and impact of research, not just the final output. This aligns with operations principles of process optimization and measurable results. Candidates should prepare to articulate how their research processes lead to efficient and effective product development.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a mid-level UX Researcher with 3-5 years of experience in Pune, India, a competitive salary range is estimated to be between ₹8,00,000 to ₹15,00,000 per annum. This range can vary based on the candidate's specific experience, skills, and performance during the interview process.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).
• Paid time off, including vacation days, sick leave, and public holidays.
• Opportunities for professional development, including training programs, workshops, and conference attendance.
• Retirement savings plan or provident fund contribution.
• Performance-based bonuses or incentives.
• Access to Yash Technologies' employee assistance program (EAP).
• Potential for flexible work arrangements and on-site amenities.

Working Hours:

• Standard full-time working hours are expected to be approximately 40 hours per week, typically Monday to Friday.
• While an on-site role, there may be some flexibility offered depending on project needs and team collaboration requirements, aligning with Yash Technologies' emphasis on flexible work arrangements.

📝 Enhancement Note: The salary range is estimated based on typical compensation for UX Researchers in Pune, India, considering the 3-5 years of experience mentioned. The benefits listed are standard for a company of Yash Technologies' profile and location, with specific mention of professional development aligning with the company's "Hyperlearning" culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Integrators, IT Services & Consulting, Product Engineering. Yash Technologies operates within the fast-paced IT services sector, focusing on delivering comprehensive technology solutions and product engineering services to a diverse clientele. Company Size: Yash Technologies is a large enterprise, with employee counts typically ranging from 5,000 to 10,000+ employees globally. This scale suggests a structured environment with established processes and opportunities for cross-functional collaboration. Founded: Yash Technologies was founded in 1999. This history indicates a mature company with deep industry experience and a stable operational foundation.

Team Structure:

• The UX Researcher will likely be part of a broader Product Engineering or Design team, potentially reporting to a UX Lead or a Product Management Director.
• The team is expected to be cross-functional, comprising product managers, UI/UX designers, developers, and QA engineers, fostering a collaborative environment.
• Given the company's size, there may be multiple product teams or divisions, allowing for specialization and diverse project exposure.

Methodology:

• Yash Technologies emphasizes a "Hyperlearning" workplace, characterized by continuous learning, unlearning, and relearning. This approach suggests a commitment to innovation and adaptability.
• The company culture is built on principles of open collaboration, trust, transparency, and agile self-determination, fostering an environment where employees are empowered.
• Data-driven decision-making is likely a core tenet, with UX research playing a vital role in providing the user data needed to guide these decisions.

Company Website: https://www.yash.com/ (Note: The provided URL was careers.yash.com, but the main corporate site is yash.com)

📝 Enhancement Note: The company culture description, particularly the "Hyperlearning" aspect and core principles, provides significant insight into the working environment. For an operations-focused role, understanding these principles helps candidates frame their approach to problem-solving and collaboration. The company size and founding date suggest stability and established processes, which are relevant for understanding how UX research integrates into the broader operational framework.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher. It requires independent leadership of research projects, strategic input, and mentorship capabilities, indicating a step beyond entry-level positions. The "Specialist" title suggests a focus on a defined area of expertise within UX. Reporting Structure: The UX Researcher will likely report to a UX Manager, Lead UX Designer, or a Director/VP of Product Management or Engineering. They will collaborate closely with Product Managers and Designers on specific product initiatives. Operations Impact: The UX Researcher's primary impact on operations is by ensuring that product development is user-centric. This leads to more effective product designs, reduced rework, higher user adoption rates, and ultimately, improved customer satisfaction and business outcomes for Yash Technologies' clients. By providing data-driven insights, they optimize the product development process, making it more efficient and less prone to costly errors.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or product domains (e.g., enterprise software, AI/ML applications).
• Leadership: Progress to a Senior UX Researcher, UX Lead, or Research Manager role, overseeing larger projects and mentoring a team.
• Cross-functional Movement: Transition into Product Management, UX Design strategy, or even roles within Service Delivery Operations by leveraging their understanding of user needs and product lifecycles.
• Skill Expansion: Develop expertise in related areas such as service design, accessibility research, or advanced analytics integration with UX data.
• Client-facing roles: For a technology integrator, there's potential to move into client-facing roles where they can champion user experience directly with clients.

📝 Enhancement Note: The growth opportunities are framed through the lens of both vertical advancement within UX research and horizontal movement into related operational or strategic roles. This is crucial for operations professionals who often seek diverse career paths. The "Operations Impact" section directly links UX research to operational efficiency and business goals, highlighting the strategic value of the role.

🌐 Work Environment

Office Type: On-site. The role requires the UX Researcher to be physically present at the Yash Technologies office in Pune, India. Office Location(s): Pune, India. This location is a major IT hub, offering a dynamic professional environment. Workspace Context:

• The workspace is expected to be collaborative, with opportunities to interact with cross-functional teams (Product Managers, Designers, Developers) on a daily basis.
• Access to necessary research tools and technologies will be provided. The company's "Hyperlearning" culture suggests an environment that supports continuous learning and experimentation with tools.
• The office environment likely supports agile methodologies, encouraging open communication and feedback exchange crucial for effective UX research and product iteration.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected.
• While on-site, the company's stated principle of "Flexible work arrangements" may offer some degree of adaptability in daily schedules or occasional remote work, subject to project demands and team consensus. This flexibility is important for UX researchers who may need to adapt schedules for user interviews or testing sessions.

📝 Enhancement Note: The on-site nature is clearly stated, but the company's cultural emphasis on flexibility is also noted. This nuance is important for candidates evaluating work-life balance and the practicalities of an on-site role in a modern tech company. The emphasis on collaboration is key for operations roles that require seamless integration with other functions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess basic qualifications and experience.
• Technical Interview(s): In-depth discussions focusing on UX research methodologies, case studies from your portfolio, and problem-solving scenarios. Expect to be asked about your approach to specific research challenges.
• Portfolio Presentation: A dedicated session where you will present selected projects from your portfolio. This is a critical step to demonstrate your skills, process, and impact.
• Cross-functional Interview: An interview with potential team members (e.g., Product Manager, Designer) to assess collaboration style, communication effectiveness, and cultural fit.
• Hiring Manager Interview: A final discussion with the hiring manager to evaluate overall fit, career aspirations, and alignment with company values.

Portfolio Review Tips:

• Structure: Organize your portfolio by project, clearly outlining the problem statement, your role and responsibilities, the research methodologies employed, key findings, and the impact of your work on the final product or business goals.
• Show, Don't Just Tell: Use visuals, data visualizations, and concise narratives to illustrate your process and insights. Quantify impact whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").
• Tailor: Select projects that best align with Yash Technologies' focus on product engineering services and enterprise solutions. Highlight projects where you independently led research and influenced significant product decisions.
• Process Emphasis: Be prepared to walk through your thought process for each project – why you chose specific methods, how you navigated challenges, and how you synthesized data into actionable insights.

Challenge Preparation:

• Anticipate scenario-based questions that require you to outline how you would approach a specific research problem for one of Yash Technologies' products or services.
• Practice articulating your research findings and recommendations concisely and persuasively, as you may be asked to present a mock case study or a summary of a past project.
• Be ready to discuss how you handle conflicting stakeholder feedback or challenging research constraints.

📝 Enhancement Note: The interview process section is tailored to a UX Researcher role, emphasizing the portfolio presentation. For an operations-focused candidate, understanding how UX research informs product operations is key. The advice on portfolio review focuses on demonstrating impact and process efficiency, which are core operations principles.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools like UserTesting.com, Lookback, Maze, or similar platforms for conducting remote usability testing and gathering feedback.
• Survey Tools: Proficiency in tools such as Qualtrics, SurveyMonkey, Google Forms, or Typeform for designing and distributing user surveys.
• Interview & Collaboration Tools: Familiarity with video conferencing platforms (e.g., Zoom, Microsoft Teams) and collaborative whiteboarding tools (e.g., Miro, Mural) for remote interviews and team brainstorming.
• Note-taking & Synthesis Tools: Experience with tools or methods for organizing and synthesizing research data, potentially including dedicated UX research platforms or general productivity tools.

Analytics & Reporting:

• While not a primary analyst role, an understanding of how to interpret quantitative data from surveys and analytics platforms (e.g., Google Analytics, product analytics tools) will be beneficial.
• Ability to create clear and compelling reports and presentations using tools like PowerPoint, Google Slides, Keynote, or dashboarding tools.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) and product management tools (e.g., Jira, Asana) is advantageous for understanding product development workflows and stakeholder interactions.
• Understanding how user feedback can be integrated into operational workflows and product backlogs.

📝 Enhancement Note: This section highlights typical tools for a UX Researcher. For an operations professional, understanding how these tools integrate into the broader product development and GTM (Go-To-Market) operations is key. The ability to connect user insights to operational workflows is a valuable skill.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value that drives all research and design decisions, ensuring that user needs and experiences are prioritized.
• Data-Driven Decision Making: Emphasis on using empirical evidence from research to inform strategy and product development, moving beyond assumptions.
• Collaboration & Transparency: Open communication and sharing of insights across teams are vital for effective product development and problem-solving.
• Continuous Improvement: A commitment to iterative design and ongoing learning, both for individuals and for the products themselves, aligning with Yash's "Hyperlearning" ethos.
• Agility & Adaptability: The ability to respond quickly to changing user needs, market trends, and project requirements.

Collaboration Style:

• Cross-functional Integration: The role demands close collaboration with Product Management, UX Design, Engineering, and Business Stakeholders, requiring strong interpersonal and communication skills.
• Feedback Exchange: An environment where constructive feedback is regularly shared and received, fostering growth and improving research and design outputs.
• Knowledge Sharing: Active participation in team meetings, workshops, and potentially internal knowledge-sharing sessions to disseminate research findings and best practices.

📝 Enhancement Note: The values listed are directly drawn from the company description and standard UX/operations best practices. For an operations professional, understanding how these values translate into daily work, decision-making, and collaboration is crucial for assessing cultural fit and potential impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing expectations and aligning diverse stakeholder priorities with user research findings can be challenging.
• Research Constraints: Navigating limitations in time, budget, or access to participants while still delivering high-quality research.
• Translating Insights to Action: Ensuring that research findings are understood, accepted, and effectively implemented into product designs and development cycles.
• Measuring Impact: Quantifying the direct impact of UX research on product success and business metrics can be complex.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to learn and apply cutting-edge research methodologies, such as generative AI in research, advanced qualitative analysis, or quantitative modeling.
• Industry Conferences & Certifications: Support for attending relevant UX and product development conferences, and pursuing professional certifications.
• Mentorship & Leadership Skill Development: As the role includes mentorship, there's a clear path to developing leadership skills and potentially managing research initiatives or teams.
• Exposure to Diverse Industries: Working with Yash Technologies means exposure to various client industries, broadening your understanding of different user needs and market challenges.

📝 Enhancement Note: This section focuses on the practical challenges and growth avenues relevant to a UX Researcher, framing them within an operations context. The emphasis on measurable impact and continuous learning aligns with operational excellence.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to defining research objectives when faced with ambiguous product goals or unclear user needs. How do you ensure research is aligned with business strategy?
• How do you prioritize research efforts when multiple product teams require your support? What criteria do you use for prioritization?
• Describe a time you had to present research findings that conflicted with a stakeholder's strongly held opinion or existing product direction. How did you handle it, and what was the outcome?

Company & Culture Questions:

• Research Yash Technologies' recent product launches, case studies, or areas of focus within product engineering. Consider how UX research would support these initiatives.
• Be ready to discuss how your understanding of user needs can contribute to Yash's "Hyperlearning" culture and its principles of collaboration, transparency, and agile self-determination.
• How do you see yourself contributing to the mentorship aspect of this role and fostering a user-centric approach within product teams?

Portfolio Presentation Strategy:

• Select 2-3 projects that best showcase your end-to-end research process, problem-solving skills, and impact.
• For each project, clearly articulate the business problem, your research questions, methodology, key insights, and the concrete actions taken based on your findings.
• Be ready to discuss the trade-offs you made and any challenges you encountered during the research process. Highlight any metrics or outcomes that demonstrate the success of your research.

📝 Enhancement Note: These interview questions are designed to probe the candidate's strategic thinking, problem-solving abilities, and cultural alignment, all critical for operations roles. The portfolio presentation strategy emphasizes demonstrating process, impact, and strategic alignment.

📌 Application Steps

To apply for this UX Specialist - UX Researcher position:

• Click on the provided application link to submit your resume and any requested supporting documents.
• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in independent UX research leadership, your diverse methodological skills, and your ability to translate insights into actionable product improvements. Quantify achievements wherever possible.
• Resume Optimization: Use keywords from the job description such as "UX Research," "Usability Testing," "User Interviews," "Stakeholder Engagement," "Analytical Skills," and "Product Development." Clearly state your years of experience and notable accomplishments.
• Interview Preparation: Practice articulating your research process and presenting case studies from your portfolio. Prepare thoughtful questions to ask the interviewer about the team, projects, and company culture.
• Company Research: Familiarize yourself with Yash Technologies' services, client base, and company values, particularly their "Hyperlearning" philosophy and approach to collaboration. Understand their position in the technology integration market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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