UX Specialist/ Business Analyst - DIA RD

📍 Job Overview

Job Title: UX Specialist/ Business Analyst - DIA RD

Company: Roche

Location: Warsaw, Poland (Hybrid) / Poznań, Poland (Hybrid)

Job Type: FULL_TIME

Category: User Experience (UX) / Business Analysis / Digital Product Development

Date Posted: April 10, 2026

Experience Level: Mid to Senior (5-10 years)

Remote Status: Hybrid (2 days in-office per week)

🚀 Role Summary

• Lead the end-to-end User Experience (UX) and Customer Experience (CX) strategy for complex digital products and multi-faceted solutions.

• Drive critical value metrics, significantly improving user satisfaction, engagement, and overall business success through advanced human-centered design and research.

• Serve as a key architect in defining and evolving UX best practices, ensuring a high standard of quality and consistency across the product domain.

• Act as a crucial liaison between Product Management, IT Leads, and Business Process Owners to build consensus and align strategic direction.

• Mentor and develop junior designers, fostering their professional growth and contributing to the broader UX community within Roche.

📝 Enhancement Note: This role is positioned as a senior individual contributor with significant strategic influence and leadership responsibilities in UX/CX. The "DIA RD" designation likely refers to a specific division or project within Roche, possibly related to Diagnostics or Digital & Analytics. The emphasis on complex products and ambiguous challenges suggests a need for a highly adaptable and experienced professional.

📈 Primary Responsibilities

• Own and drive the UX/CX strategy for complex digital products and multi-faceted solutions from initial concept through to successful market implementation.

• Address highly ambiguous design challenges by applying advanced specialized capabilities and a pragmatic, solution-oriented mindset.

• Define and evolve UX best practices, ensuring a high bar for quality and consistency across the designated product domain.

• Facilitate proactive conversations with diverse stakeholders (Product Management, IT Leads, Business Process Owners) to build consensus and align strategic direction.

• Mentor and actively develop other designers, fostering their professional growth and contributing to the vitality of the broader UX community.

• Lead the selection and application of advanced human-centered design and research methodologies, including complex qualitative research and advanced usability testing, to drive evidence-based recommendations.

• Propose, define, and rigorously question UX success metrics relevant to the domain, navigating technical and business constraints to articulate clear trade-offs and design rationales.

• Integrate UX workflows seamlessly into rapid development cycles by leveraging strong working knowledge of Agile methodologies and iterative design processes.

• Directly influence critical value metrics, leading to significant improvements in user satisfaction, engagement, and overall business success.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, deep technical UX expertise, and strong interpersonal skills for stakeholder management and mentorship. The role requires not just execution but also the definition and elevation of UX standards within Roche.

🎓 Skills & Qualifications

Education: While no specific degree is mentioned, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for this level of expertise.

Experience: 5-10 years of experience in UX/Product Design, with a demonstrated track record of leading complex design initiatives and shaping end-to-end customer experiences.

Required Skills:

• Proven ability to direct UX initiatives and projects, shaping end-to-end customer experiences with measurable improvements in user satisfaction, engagement, and business value.

• Expert-level proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Skillful application of advanced human-centered design and research methodologies, including complex qualitative research and advanced usability testing.

• Strong experience in mentoring and developing other designers, fostering professional growth and contributing to a UX community.

• Excellent stakeholder management and communication skills, with the ability to build consensus among diverse groups including Product Management, IT Leads, and Business Process Owners.

• Proficient in Agile methodologies and iterative design processes.

• Ability to navigate and resolve highly complex and ambiguous UX challenges with pragmatic, high-impact solutions.

Preferred Skills:

• Experience within the pharmaceutical, healthcare, or diagnostics industry.

• Familiarity with digital health platforms or medical device interfaces.

• Knowledge of data analysis tools and techniques to inform UX decisions.

• Experience with user journey mapping and service design.

• Understanding of accessibility standards (WCAG).

📝 Enhancement Note: The "Business Analyst" aspect of the title suggests that candidates should also possess strong analytical skills, the ability to translate business requirements into user-centric solutions, and a solid understanding of business processes. This dual focus is critical for effective cross-functional collaboration and ensuring that UX initiatives align with business objectives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end UX/CX strategy development for complex digital products or services.

• Case studies showcasing the resolution of ambiguous or challenging design problems with pragmatic, high-impact solutions.

• Examples of how advanced human-centered design and research methodologies (qualitative research, usability testing) were applied to drive evidence-based recommendations.

• Documentation of contributions to defining or evolving UX best practices and quality standards.

• Evidence of successful stakeholder management and consensus-building with Product Management, IT, and Business Process Owners.

• Examples of mentoring junior designers and contributing to a UX community.

Process Documentation:

• Showcase an understanding of iterative design processes and how UX workflows are integrated into Agile development cycles.

• Examples of how UX success metrics were defined, tracked, and utilized to inform design decisions and demonstrate ROI.

• Documentation of the process for navigating technical and business constraints, including articulating design trade-offs and rationale.

📝 Enhancement Note: For this senior role, the portfolio should clearly articulate strategic thinking, leadership in complex problem-solving, and a data-driven approach to UX. It needs to go beyond just showcasing visual design and demonstrate a deep understanding of the product lifecycle and business impact.

💵 Compensation & Benefits

Salary Range: 228,900.00 PLN - 425,100.00 PLN annually.

• Methodology: This range is provided by Roche and is based on the primary location in Warsaw, Poland, considering the specified experience level (5-10 years), the hybrid work arrangement, and the senior nature of the UX Specialist/Business Analyst role. The upper end reflects significant experience and specialized skills in a complex industry.

Benefits:

• Annual bonus payment based on individual and company performance (target of 20%).

• Private healthcare (LuxMed packages).

• Group life insurance (UNUM).

• Multisport card.

• Recharge Fridays (2 Fridays off per quarter).

• Take Time Program (up to 3 months of leave for any purpose).

• Flex Location (possibility to work from different places globally for a defined period).

• Take Time for Charity (up to 2 weeks paid leave for charity engagement).

• Stock share purchase additions.

• Yearly sales of company equipment.

• Employment contract (Umowa o pracę).

Working Hours: Standard full-time hours, likely around 40 hours per week, with a hybrid model allowing for 2 days in the office and 3 days remote.

📝 Enhancement Note: The benefits package is extensive and includes unique offerings like "Recharge Fridays," "Take Time Program," and "Flex Location," signaling a strong focus on employee well-being, work-life balance, and flexibility. The salary range is competitive for senior technical roles in Poland.

🎯 Team & Company Context

🏢 Company Culture

Industry: Pharmaceutical and Diagnostics (Healthcare). Roche is a global leader in innovation, focusing on developing groundbreaking medicines and diagnostic tests to advance science and improve patient lives.

Company Size: Over 100,000 employees globally. This indicates a large, established, and complex organization with established processes and a significant global presence.

Founded: Roche was founded in 1896. This long history signifies stability, deep expertise, and a sustained commitment to healthcare innovation.

Team Structure:

• The UX Specialist will likely be part of a broader Digital or IT department, potentially within a specific division like Diagnostics (DIA) or a Research & Development (RD) group.

• The role involves collaboration with cross-functional teams, including Product Management, IT Leads, Business Process Owners, and other UX/designers (including junior ones to mentor).

Methodology:

• Data-Driven Insights: Emphasis on using human-centered design and research methodologies to drive evidence-based recommendations and measurable improvements.

• Agile & Iterative Design: Seamless integration of UX workflows into rapid development cycles.

• Stakeholder Collaboration: Building consensus and aligning strategic direction through clear communication with diverse business and technical stakeholders.

• Mentorship & Knowledge Sharing: Fostering a culture of continuous learning and professional development within the design team.

Company Website: https://www.roche.com/

📝 Enhancement Note: Roche's culture, as described, values individuality, open dialogue, and respect. For a UX professional, this means opportunities to contribute unique perspectives and work in a supportive, inclusive environment focused on a mission-driven purpose (advancing healthcare). The hybrid model suggests a balance between collaborative in-office work and focused remote work.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a senior individual contributor, likely equivalent to a Principal UX Designer or Lead UX Designer in other organizations. It involves strategic ownership, complex problem-solving, and mentorship, indicating a path beyond standard individual contributor roles.

Reporting Structure: The UX Specialist will report to a manager or lead within the Digital/IT or R&D organization. They will also be responsible for mentoring junior designers, establishing a leadership dynamic within the team.

Operations Impact: The role directly influences critical value metrics, leading to significant improvements in user satisfaction, engagement, and overall business success. This means the UX Specialist's work has a tangible impact on product adoption, efficiency, and the company's ability to achieve its mission in healthcare.

Growth Opportunities:

• Leadership Development: Opportunity to lead UX strategy for complex products, mentor junior designers, and potentially move into a UX Manager or Principal UX Designer role.

• Skill Specialization: Deepen expertise in advanced human-centered design, research methodologies, and potentially specific areas within diagnostics or digital health.

• Cross-Functional Exposure: Gain extensive experience collaborating with Product Management, IT, and Business Process Owners, broadening understanding of the end-to-end product lifecycle and business operations.

• Global Impact: Contribute to projects that have a global reach within the healthcare industry.

• Continuous Learning: Access to industry conferences, internal training, and a community of practice for ongoing skill enhancement.

📝 Enhancement Note: The emphasis on mentorship and strategic ownership suggests that Roche invests in developing its senior talent. The "Flex Location" benefit also offers unique growth opportunities for experienced employees seeking international exposure or different working environments.

🌐 Work Environment

Office Type: Hybrid work model. Employees are expected to be in the office 2 days per week, with the remaining 3 days allowing for remote work. This is designed to balance focused remote work with high-impact, in-person collaboration.

Office Location(s): Warsaw (Grafit building) and Poznań, Poland.

Workspace Context:

• The in-office days will likely focus on collaborative activities, team meetings, brainstorming sessions, and in-person stakeholder interactions.

• The remote days are intended for focused individual work, deep design thinking, and research.

• Roche, as a global pharmaceutical company, likely provides a modern, well-equipped office environment with access to necessary technology and collaborative tools.

• The hybrid model fosters autonomy while ensuring team cohesion and effective communication.

Work Schedule: Standard full-time employment, likely with some flexibility offered within the hybrid framework, aligning with Agile development cycles and project needs.

📝 Enhancement Note: The hybrid model with specific in-office days is a key aspect of the work environment. Candidates should be comfortable with this structure, understanding that collaboration and in-person interaction are valued. The "Flex Location" benefit adds another layer of flexibility for those who qualify and desire it.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for alignment with required skills and experience.

• Portfolio Presentation & Technical Interview: Candidates will likely present a curated portfolio showcasing relevant UX/CX strategy, problem-solving, and research methodologies. This will be followed by in-depth technical questions about design processes, tools, and case studies.

• Stakeholder/Cross-functional Interview: Discussion with Product Management, IT Leads, or Business Process Owners to assess communication, collaboration, and strategic alignment capabilities.

• Mentorship/Team Fit Interview: Conversation focusing on leadership potential, mentoring approach, and cultural fit within the Roche UX community.

• Final Interview: Potentially with a senior leader to discuss overall fit, strategic vision, and long-term contributions.

Portfolio Review Tips:

• Strategic Focus: Highlight projects where you led UX strategy for complex products, demonstrating end-to-end ownership.

• Problem-Solving: Clearly articulate ambiguous challenges and your pragmatic, high-impact solutions.

• Methodology Depth: Showcase the advanced human-centered design and research methods used, explaining the rationale and impact.

• Metrics & ROI: Quantify the business value and user satisfaction improvements achieved through your work.

• Mentorship Examples: Include any experience mentoring junior designers or contributing to UX best practices.

• Storytelling: Structure your portfolio presentations to tell a compelling story about the problem, your process, and the impactful outcome.

Challenge Preparation:

• Be prepared to discuss how you would approach a complex, ambiguous design problem within the healthcare/diagnostics domain.

• Practice articulating trade-offs between user needs, technical constraints, and business objectives.

• Prepare examples of how you've mentored others and fostered a collaborative design environment.

• Research Roche's current digital offerings and understand their mission in healthcare to tailor your responses.

📝 Enhancement Note: The interview process is likely rigorous, assessing not only technical UX skills but also strategic thinking, leadership potential, and cross-functional collaboration. The portfolio is a critical component, so candidates must select projects that best demonstrate their senior-level capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Expert proficiency in industry-standard tools such as Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), and InVision.

• User Research Platforms: Experience with tools for conducting qualitative research, usability testing, and surveys (e.g., UserTesting.com, Maze, Qualtrics, SurveyMonkey).

• Collaboration Tools: Familiarity with platforms for team communication and project management (e.g., Jira, Confluence, Slack, Microsoft Teams).

Analytics & Reporting:

• While not explicitly mentioned, experience with analytics platforms (e.g., Google Analytics, Adobe Analytics, Pendo) to track user behavior and measure UX success metrics would be highly beneficial.

CRM & Automation:

• While this role is primarily UX-focused, an understanding of how UX integrates with CRM systems (like Salesforce) or marketing automation platforms could be advantageous for certain digital product initiatives.

📝 Enhancement Note: The emphasis is on "expert-level proficiency" in design and prototyping tools. Candidates should be prepared to discuss their specific toolset and how they leverage it to create effective user experiences. Understanding how UX data feeds into broader business analytics is also a plus.

👥 Team Culture & Values

Operations Values:

• Human-Centered: A core commitment to understanding and addressing user needs, driving decisions based on empathy and research.

• Innovation: A drive to advance science and develop groundbreaking solutions that improve healthcare outcomes.

• Collaboration: Valuing open dialogue, teamwork, and the collective effort to achieve shared goals.

• Integrity & Respect: Embracing individuality, ensuring everyone is valued, accepted, and respected.

• Excellence: Maintaining a high bar for quality and consistency in design and execution.

• Efficiency & Pragmatism: Applying a solution-oriented mindset to resolve complex challenges effectively.

Collaboration Style:

• Cross-functional Integration: Working closely with Product Management, IT, and Business Process Owners to ensure alignment and successful product delivery.

• Mentorship & Knowledge Sharing: Actively contributing to the growth of other designers and fostering a supportive learning environment.

• Open Communication: Encouraging candid conversations and feedback to drive continuous improvement in design and processes.

• Data-Informed Decision Making: Using research and analytics to guide design choices and validate solutions.

📝 Enhancement Note: Roche's stated culture emphasizes embracing individuality and open dialogue, which is conducive to a creative and collaborative UX environment. The combination of scientific rigor and human-centered design is likely a key cultural driver.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Tackling highly ambiguous and complex UX challenges within a large, regulated industry like healthcare.

• Stakeholder Alignment: Building consensus and managing expectations among diverse stakeholders with potentially competing priorities.

• Balancing Innovation with Constraints: Integrating cutting-edge UX practices while adhering to strict regulatory requirements, technical limitations, and business objectives.

• Measuring Impact: Defining and demonstrating the tangible impact of UX initiatives on user satisfaction and business outcomes in a complex environment.

• Mentorship at Scale: Effectively mentoring multiple junior designers while managing individual strategic responsibilities.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunity to master and apply sophisticated research and design techniques in a real-world, high-impact setting.

• Industry Expertise: Deepen understanding of the pharmaceutical and diagnostics industry, contributing to solutions that directly impact patient health.

• Leadership Skills: Develop strategic leadership and mentorship capabilities through direct experience and formal development programs.

• Global Exposure: Potential for international collaboration and understanding of diverse user needs across different markets, especially with the "Flex Location" benefit.

• Community Engagement: Participate in Roche's internal UX community, sharing knowledge and learning from peers.

📝 Enhancement Note: The challenges presented are typical for senior roles in complex industries, offering significant opportunities for professional growth and skill development. Candidates who thrive in ambiguity and are motivated by impactful work will find this role rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the UX strategy for a complex digital product. What was your approach, what were the key challenges, and what were the measurable outcomes?"

• "How do you define and measure UX success metrics for a product in the healthcare/diagnostics domain? Provide specific examples."

• "Walk me through a situation where you had to resolve a highly ambiguous design challenge. What was your process, and what was the resolution?"

• "How do you approach building consensus and aligning strategic direction among diverse stakeholders like Product Management, IT, and Business Process Owners?"

Company & Culture Questions:

• "What interests you about Roche and our mission to advance science and improve healthcare?"

• "How do you align with Roche's values of individuality, open dialogue, and respect?"

• "How would you contribute to our broader UX community and promote best practices?"

Portfolio Presentation Strategy:

• Curate Selectively: Choose 2-3 projects that best demonstrate your strategic leadership, complex problem-solving, and impact.

• Focus on Process & Rationale: Clearly articulate your thought process, the methodologies used, and the rationale behind your design decisions.

• Quantify Impact: Use data and metrics to showcase the positive outcomes of your work on user satisfaction and business goals.

• Highlight Mentorship: If applicable, integrate examples of how you've guided or developed others within your project narratives.

• Be Ready for Deep Dives: Prepare to answer detailed questions about every aspect of your presented work.

📝 Enhancement Note: Interviewers will be looking for evidence of strategic thinking, leadership, strong UX fundamentals, and the ability to operate effectively in a large, mission-driven organization. Your portfolio should be your primary tool for demonstrating these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Roche's careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end UX/CX strategy, complex problem-solving, advanced research methodologies, and measurable business impact. Focus on case studies relevant to digital products and ideally within regulated industries.

• Resume Optimization: Ensure your resume clearly articulates your experience in UX leadership, stakeholder management, mentorship, and Agile methodologies. Use keywords from the job description and emphasize quantifiable achievements.

• Interview Preparation: Practice articulating your design process, strategic thinking, and leadership approach. Prepare specific examples for common interview questions related to problem-solving, stakeholder management, and mentorship. Rehearse your portfolio presentation to ensure clarity and impact.

• Company Research: Thoroughly research Roche, its mission, its current digital initiatives, and its company culture. Understand the healthcare/diagnostics industry context to better tailor your responses and demonstrate genuine interest and fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.