UX Specialist

📍 Job Overview

Job Title: UX Specialist Company: CloudOne Digital Location: Atlanta, Georgia, United States Job Type: Full-Time Category: User Experience (UX) / Design Operations Date Posted: August 25, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: Fully Remote

🚀 Role Summary

• This entry-level UX Specialist role focuses on enhancing user experience through user journey mapping, information architecture, and usability testing, directly contributing to the clarity and seamlessness of CloudOne Digital's products.
• The position requires a user-centered mindset and collaboration with cross-functional teams, including product managers, designers, and engineers, to translate complex user needs into intuitive digital solutions.
• Responsibilities include supporting the creation of UX documentation, conducting basic user research, and contributing to the maintenance of UX standards and best practices.
• This role is ideal for an individual eager to grow their UX career, develop practical skills in information architecture and user flow optimization, and gain exposure to accessibility and inclusive design principles.

📝 Enhancement Note: While the job title is "UX Specialist," the responsibilities and experience level (entry-level, 2+ years including internships/academic projects) suggest a focus on foundational UX tasks rather than strategic leadership. The emphasis on documentation, support, and assistance indicates a role that complements more senior UX designers or product managers, making it a strong entry point into UX operations and design strategy.

📈 Primary Responsibilities

• Support the development and maintenance of critical UX artifacts, including user journey maps, site maps, and content hierarchies, to visualize and optimize end-to-end user experiences.
• Assist in refining the information architecture (IA) of digital products to ensure intuitive navigation, consistent labeling, and a scalable structure that supports user goals.
• Conduct foundational usability testing and gather user feedback to validate and iterate on navigation, labeling conventions, and content organization strategies.
• Partner closely with product managers and designers to identify and address friction points within user flows, aiming to simplify complex interactions.
• Produce clear and concise documentation of findings, including reports, diagrams, and presentations, to communicate identified opportunities for UX improvement to stakeholders.
• Collaborate cross-functionally with engineering, product, and content teams to ensure UX insights and documentation are actionable and aligned with overarching business objectives.
• Contribute to the upkeep and evolution of UX standards, templates, and best practices, particularly for journey mapping and IA deliverables.
• Stay abreast of emerging UX tools, industry trends, and evolving methodologies, with a specific emphasis on best practices in accessibility and inclusive design.

📝 Enhancement Note: The responsibilities highlight a strong focus on supporting established UX processes and deliverables. The role is less about defining new UX strategies and more about executing and documenting existing ones. This emphasis on process support and documentation is key for candidates to understand, as it requires strong organizational and analytical skills alongside creative problem-solving.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Human-Computer Interaction (HCI), Information Science, Psychology, Design, Communication, or a closely related field.
• Equivalent practical experience will also be considered, making this accessible to individuals with relevant work history but non-traditional educational backgrounds.

Experience:

• Minimum of 2 years of experience in User Experience (UX), Information Architecture (IA), Content Strategy, or a similar role.
• This experience can include internships and significant academic projects, making it suitable for recent graduates with demonstrable practical exposure.

Required Skills:

• Proficiency in user-centered design principles and a solid understanding of usability best practices to inform design decisions.
• Foundational knowledge of key UX methodologies, including journey mapping, information architecture, and content strategy principles.
• Strong analytical and organizational skills, with impeccable attention to detail crucial for accurate documentation and data interpretation.
• Excellent written and verbal communication skills, with the ability to articulate findings, present documentation, and collaborate effectively with diverse teams.
• Demonstrated collaborative, curious, and empathetic mindset, reflecting a genuine passion for understanding and improving user experiences.

Preferred Skills:

• Exposure to and practical experience with common UX and design tools such as Figma, Sketch, Lucidchart, or Miro for creating diagrams, wireframes, and prototypes.
• Familiarity with accessibility standards (e.g., WCAG) and inclusive design practices to ensure products are usable by everyone.
• Basic understanding of user research methodologies and the ability to support usability testing sessions.
• Experience in documenting UX findings and recommendations in a clear, actionable format for cross-functional teams.

📝 Enhancement Note: The "2+ years of experience" including internships and academic projects is a key indicator of an entry-level role. Candidates should be prepared to showcase projects or coursework that demonstrate their understanding and application of UX principles, even if not from a formal professional setting. Highlighting familiarity with collaboration tools like Miro or Lucidchart will be beneficial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 projects that demonstrate understanding and application of UX principles, specifically focusing on journey mapping, information architecture, or usability testing.
• Projects should clearly articulate the problem statement, the UX process followed, the tools used, and the final outcomes or recommendations.
• For IA projects, demonstrate understanding of site structure, navigation design, and content organization.
• For journey mapping projects, illustrate the process of mapping user steps, emotions, and pain points to identify improvement opportunities.
• Academic projects or personal projects are acceptable if they clearly highlight problem-solving skills and UX methodology.

Process Documentation:

• Candidates are expected to demonstrate experience in documenting UX processes and findings. This includes creating clear and concise reports, diagrams (user flows, site maps), and presentations that effectively communicate insights and recommendations.
• The ability to maintain and contribute to UX standards, templates, and best practices for deliverables like journey maps and IA documentation is important.
• Familiarity with documenting findings from usability testing and user feedback sessions will be an advantage.

📝 Enhancement Note: For an entry-level role, the portfolio doesn't need to be extensive but must be well-curated to showcase core UX skills relevant to the job description. Highlighting projects that involved process documentation or the creation of IA diagrams would be particularly valuable. The emphasis is on demonstrating a foundational understanding and application of UX processes rather than a long history of complex projects.

💵 Compensation & Benefits

Salary Range: $75,000 - $95,000 annually.

Benefits:

• Comprehensive health coverage, including Medical, Dental, and Vision insurance.
• Prescription drug coverage included with health plans.
• Retirement savings plan with both Traditional and Roth 401k options.
• Company matching contributions for 401k plans, enhancing long-term financial security.
• Access to ongoing training and professional development programs to support career growth.
• A collaborative team culture that encourages knowledge sharing and mutual support.
• Consistent and set work hours, providing a predictable work-life balance.
• Opportunities for challenging, non-redundant daily duties that foster engagement and skill development.
• A voice in decision-making processes, allowing employees to influence how work is done.

Working Hours: The position specifies consistent/set work hours, implying a standard 40-hour work week typical for full-time employment, with potential for flexibility depending on team needs and project deadlines.

📝 Enhancement Note: The salary range is competitive for an entry-level UX Specialist role in a tech-focused company, especially considering the fully remote nature. The benefits package is robust, with a strong emphasis on health and retirement savings, plus a notable commitment to ongoing training, which is valuable for career development in the UX field.

🎯 Team & Company Context

🏢 Company Culture

Industry: CloudOne Digital operates within the digital services and technology sector, likely focusing on cloud solutions, digital transformation, or related IT services. This industry context suggests a fast-paced environment that values innovation, efficiency, and client-centric solutions. Company Size: CloudOne Digital's specific size is not provided, but the mention of a collaborative team culture and structured benefits suggests a company that has moved beyond startup phase and has established operational processes and employee support systems. Founded: The founding date of CloudOne Digital is not specified. However, the company's focus on digital products and UX implies a commitment to modern technology and user-centric development practices.

Team Structure:

• The UX Specialist will likely be part of a broader Product or Design team, working closely with Product Managers, UX Designers, UI Designers, and Engineers.
• Reporting structure would typically be to a UX Lead, Design Manager, or Head of Product, providing guidance and mentorship.
• Cross-functional collaboration is a key aspect, requiring interaction with various departments to gather requirements, share insights, and ensure alignment on user experience goals.

Methodology:

• CloudOne Digital emphasizes user-centered design and empathy, suggesting a methodology that prioritizes understanding user needs through research and testing.
• The role involves supporting established processes for journey mapping and information architecture, indicating a structured approach to UX development.
• A focus on documentation and clear communication suggests that detailed process adherence and reporting are integral to their operations.

Company Website: The provided URL is https://jobs.jobvite.com/cloudone-digital/job/oyeuxfwx, which leads to the job posting itself. The actual company website for CloudOne Digital is likely cloudonedigital.com (inferred from the domain_derived field).

📝 Enhancement Note: Given the "UX Specialist" title and entry-level requirements, the candidate should anticipate working within a structured design or product team that values systematic approaches to UX. The company's apparent focus on digital services suggests a dynamic environment where UX plays a crucial role in differentiating products and services.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level (0-2 years experience) opportunity. It serves as a foundational step into the field of User Experience, focusing on supporting core UX activities. Reporting Structure: The UX Specialist will likely report to a Senior UX Designer, UX Lead, or a Product Management lead, receiving direct guidance and mentorship. This structure provides a clear path for learning and skill development within established UX workflows. Operations Impact: While not directly managing revenue streams, the UX Specialist's work directly impacts user satisfaction, adoption rates, and task completion efficiency. By improving user flows and information architecture, this role contributes indirectly to customer retention and can influence conversion rates by reducing friction.

Growth Opportunities:

• Skill Specialization: Opportunity to develop deep expertise in specific UX areas such as Information Architecture, User Research, or UX Writing through hands-on experience and company-provided training.
• Career Advancement: Potential to progress to a UX Designer, Information Architect, or User Researcher role within CloudOne Digital, taking on more complex projects and strategic responsibilities.
• Cross-Functional Exposure: Gain valuable experience working with product management, engineering, and marketing teams, broadening understanding of the product development lifecycle.
• Leadership Potential: Over time, with demonstrated success and skill development, there may be opportunities to mentor junior team members or lead smaller UX initiatives.

📝 Enhancement Note: The "entry-level" designation is critical. Candidates should view this as a learning and development role. Growth will likely involve mastering the core responsibilities and then gradually taking on more complex tasks or specialized areas within UX, supported by the company's training initiatives.

🌐 Work Environment

Office Type: This is a fully remote position, offering the flexibility and autonomy associated with working from a home office or any location conducive to productive work. Office Location(s): While the job is based in Atlanta, Georgia, the "TELECOMMUTE" and "remote_derived: true" flags confirm it is a fully remote role, not tied to a physical office location.

Workspace Context:

• The remote setup necessitates strong self-discipline, time management, and proactive communication skills to maintain team connection and productivity.
• Employees are expected to have a reliable internet connection and a suitable workspace that allows for focused work and participation in virtual meetings.
• Collaboration will primarily occur through digital tools, requiring proficiency in virtual communication platforms and project management software.

Work Schedule: The job description mentions "Consistent/set work hours," implying a standard full-time schedule (e.g., 9 AM - 5 PM in a relevant time zone, likely EST given the Atlanta location). This provides a stable work structure within a remote setting.

📝 Enhancement Note: As a fully remote role, candidates must demonstrate the ability to work independently and manage their time effectively. Familiarity with remote collaboration tools and a proactive approach to communication will be essential for success.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit. Be prepared to discuss your understanding of UX and your career aspirations.
• Technical/Skills Assessment: This may involve a practical exercise or a portfolio review. Expect to discuss your UX process, design decisions, and how you approach problems like journey mapping or IA.
• Team/Hiring Manager Interview: A deeper dive into your experience, problem-solving skills, and how you collaborate. Be ready to discuss specific projects from your portfolio and how they align with the responsibilities outlined.
• Final Interview: Potentially with senior leadership to assess overall fit, strategic thinking, and long-term potential within the company.

Portfolio Review Tips:

• Curate Thoughtfully: Select 2-3 projects that best showcase your skills in journey mapping, IA, and usability testing for this specific role.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the tools used, your contributions, and the outcome or lessons learned. Quantify impact where possible.
• Highlight Process: Emphasize how you approached the problem, not just the final deliverable. Show your thinking process, research, and iterations.
• UX Documentation Focus: Since the role involves documentation, ensure your portfolio includes examples of clear, well-organized UX deliverables (e.g., sample journey maps, IA diagrams, usability test reports).
• Accessibility Awareness: If possible, include projects that demonstrate an understanding of accessibility or inclusive design principles.

Challenge Preparation:

• Anticipate IA/Mapping Tasks: Be prepared for a potential exercise involving creating a simple sitemap, user flow, or a basic journey map for a given scenario.
• Walk Through Your Portfolio: Practice presenting one or two key projects concisely, focusing on the UX process and your specific contributions. Be ready for questions about your decisions.
• Demonstrate Collaboration: Think of examples where you collaborated with others (peers, instructors, stakeholders) on UX projects and how you handled communication and feedback.

📝 Enhancement Note: The portfolio review is a critical component for this role. Candidates should prepare to not only show their work but also explain their thought process, the UX methodologies they applied, and how their work addresses user needs and business goals. Highlighting documentation skills will be key.

🛠 Tools & Technology Stack

Primary Tools:

• UX/Design Tools: Exposure to tools like Figma, Sketch, Lucidchart, or Miro is required. Candidates should highlight proficiency or familiarity with at least one of these for creating diagrams, wireframes, and potentially basic prototypes.
• Collaboration Platforms: Familiarity with tools like Slack, Microsoft Teams, or Zoom for daily communication and virtual meetings is assumed.
• Project Management Tools: Experience with tools such as Jira, Asana, Trello, or similar platforms for task tracking and project collaboration would be beneficial.

Analytics & Reporting:

• While not explicitly stated as a requirement for this entry-level role, an understanding of how UX impacts analytics is valuable. Familiarity with web analytics tools (e.g., Google Analytics) or how to interpret user behavior data from analytics platforms would be a plus.
• Experience in creating reports and presentations to communicate UX findings is a core responsibility.

CRM & Automation:

• No specific CRM or automation tool requirements are mentioned for this UX-focused role. However, understanding how UX design integrates with customer-facing platforms like CRMs or marketing automation tools could be an advantage in understanding the broader business context.

📝 Enhancement Note: The emphasis on specific UX tools like Figma, Sketch, Lucidchart, and Miro means candidates should be prepared to discuss their experience with these particular applications during the interview. Even basic familiarity is noted, suggesting these are core to the team's workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value that drives all UX efforts, emphasizing empathy and a deep understanding of user needs.
• Collaboration: Strong emphasis on working effectively with cross-functional teams (product, design, engineering) to achieve shared goals.
• Detail-Oriented: A meticulous approach to documentation, analysis, and execution is valued, ensuring accuracy and quality in UX deliverables.
• Continuous Learning: Encouragement to stay updated on UX trends, tools, and best practices, particularly in areas like accessibility and inclusive design.
• Problem-Solving: A proactive mindset towards identifying and addressing user experience challenges to create seamless and intuitive products.

Collaboration Style:

• The team likely fosters an open and communicative environment where feedback is shared constructively across disciplines.
• Expect regular virtual meetings, collaborative brainstorming sessions using digital whiteboarding tools, and shared document repositories for project assets.
• The remote nature of the work necessitates proactive communication and a willingness to share progress and challenges openly.

📝 Enhancement Note: The company culture appears to value a blend of structured process adherence (documentation, standards) and a human-centric approach (empathy, user focus). Candidates should highlight experiences that demonstrate these qualities in their previous work or academic projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging User Needs and Business Goals: A common challenge in UX is balancing user desires with technical constraints and business objectives. This role will require learning to navigate these trade-offs effectively.
• Adapting to Evolving Technologies: The digital landscape is constantly changing. Staying current with new UX tools, methodologies, and platform capabilities will be an ongoing challenge.
• Remote Collaboration Effectiveness: Maintaining strong communication and collaboration within a fully remote team requires discipline and proactive engagement.
• Translating Foundational Skills into Impact: As an entry-level role, demonstrating tangible impact and growth in UX contributions will be key to career progression.

Learning & Development Opportunities:

• Formal Training: Access to ongoing training programs will provide opportunities to deepen knowledge in specific UX areas, tools, and methodologies.
• Mentorship: Working alongside experienced UX professionals and product managers offers invaluable on-the-job learning and mentorship.
• Industry Exposure: Opportunities to learn about current UX trends, accessibility standards, and inclusive design practices will be readily available through project work and company resources.
• Portfolio Building: Each project completed will contribute to a growing professional portfolio, showcasing acquired skills and experience for future career advancement.

📝 Enhancement Note: Candidates should be prepared to discuss how they approach challenges and their strategies for continuous learning. Highlighting a proactive approach to skill development will be crucial for demonstrating potential in this role.

💡 Interview Preparation

Strategy Questions:

• "Describe a project where you had to map out a user journey. What steps did you take, and what were the key insights?" (Focus on your process, tools used, and how you identified pain points).
• "How do you approach organizing information for a website or application to make it intuitive for users?" (Discuss IA principles, card sorting, sitemaps, and navigation design).
• "Walk me through a time you conducted usability testing or gathered user feedback. What was your methodology, and how did you use the findings?" (Emphasize your process for observation, feedback collection, and analysis).
• "How do you ensure that your UX work is aligned with broader business objectives and technical constraints?" (Discuss collaboration with product managers and engineers).
• "What are your thoughts on accessibility in design, and how might you incorporate it into your work?" (Show awareness of inclusive design principles).

Company & Culture Questions:

• "What interests you about CloudOne Digital and this specific UX Specialist role?" (Research the company's mission and values if possible).
• "How do you prefer to collaborate with team members, especially in a remote environment?" (Highlight proactive communication and teamwork skills).
• "What are your long-term career goals in UX?" (Align your aspirations with growth opportunities within the company).

Portfolio Presentation Strategy:

• Concise Narratives: Prepare 1-2 minute summaries for each portfolio project, covering the problem, your role, process, and outcome.
• Visual Clarity: Ensure your portfolio is easy to navigate and visually appealing. Use clear labels and descriptions for all artifacts.
• Process Focus: Be ready to explain why you made certain UX decisions and the rationale behind your chosen methodologies.
• Tool Proficiency: Be prepared to discuss your experience with specific UX tools mentioned in the requirements (Figma, Lucidchart, Miro, etc.).
• Actionable Recommendations: For projects involving testing or analysis, clearly articulate the recommendations you derived and how they could improve the user experience.

📝 Enhancement Note: Be prepared to discuss specific examples from your portfolio that directly relate to the responsibilities listed. The interview will likely assess not just your knowledge of UX principles but also your ability to apply them practically and document your work effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided jobvite link.
• Portfolio Customization: Carefully select projects that best demonstrate your skills in user journey mapping, information architecture, and usability testing. Ensure your portfolio clearly shows your UX process and documentation capabilities.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "User-Centered Design," "Information Architecture," "Usability Testing," "Journey Mapping," and relevant UX tools. Quantify achievements where possible, even from academic projects.
• Interview Preparation: Practice articulating your UX process and project outcomes clearly. Be ready to discuss how you approach problem-solving, collaboration, and documentation in a remote setting. Prepare specific examples from your portfolio for presentation.
• Company Research: Familiarize yourself with CloudOne Digital's services and values. Understand their commitment to user experience and how this role contributes to their overall mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.