UX Researcher (Remote)

📍 Job Overview

Job Title: UX Researcher (Remote) Company: Experian Location: United States (Remote) Job Type: Full-time Category: User Experience (UX) Research Date Posted: August 1, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Fully Remote

🚀 Role Summary

• This UX Researcher role at Experian focuses on driving user-centered product development by uncovering critical insights through rigorous research methodologies.
• The position requires close collaboration with cross-functional teams, including designers and product managers, to ensure user needs are integrated throughout the product lifecycle.
• Key responsibilities include designing and executing qualitative research studies, conducting various usability testing methods, and synthesizing findings into actionable recommendations.
• The role emphasizes advocating for research best practices and contributing to a user-first approach within product strategy and design.

📝 Enhancement Note: While the input job title is "UX Researcher," the responsibilities and required skills, particularly concerning user-centered design, product development, and data-driven insights, align with the broader operational goals of enhancing user experience to drive business outcomes. This role can be considered a specialized function within a larger operational framework focused on product excellence.

📈 Primary Responsibilities

• Partner with cross-functional teams, including fellow researchers, designers, and product managers, to define research objectives and design comprehensive study plans for user experience initiatives.
• Advocate for and educate teams on user research best practices, including the selection and application of appropriate methodologies throughout the product development lifecycle.
• Manage and grow the participant research panel, ensuring the recruitment of relevant user segments for targeted qualitative and quantitative studies.
• Design, plan, and execute a variety of qualitative research studies, including user interviews, contextual inquiries, and diary studies, from initiation to synthesis.
• Conduct usability testing using methods such as 1-click tests, preference tests, 5-second tests, card sorts, and tree tests, often with mentorship from senior researchers.
• Analyze research findings to identify key user insights, pain points, and behavioral patterns, and translate these into compelling research narratives and actionable recommendations.
• Present research findings and insights to stakeholders, including designers, product managers, engineers, and leadership, to influence product strategy and design decisions.
• Facilitate workshops and ideation sessions focused on addressing user pain points and collaboratively developing solutions to improve the overall user experience.
• Contribute to the continuous improvement of research processes, tools, and best practices within the UX research team.

📝 Enhancement Note: The responsibilities listed are typical for a mid-level UX Researcher. The emphasis on collaboration with product managers and designers, alongside the requirement to advocate for research best practices, highlights the operational aspect of integrating user feedback into business processes and product roadmaps.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or equivalent work experience in UX Research, Human Factors, Cognitive Psychology, HCI, or a related field.

Experience:

• 2+ years of relevant work experience in User Experience (UX) Research, Design Research, Product Research, or UX Design.
• Demonstrated experience across the entire product development lifecycle, from concept and design to prototyping and production, with a focus on incorporating user feedback.
• Proven ability to select and apply appropriate research methods based on project goals, timelines, and available resources, understanding the strengths and limitations of each.

Required Skills:

• Qualitative Research Expertise: Proficiency in designing, conducting, and synthesizing qualitative research methods (e.g., user interviews, usability testing, ethnographic studies).
• Usability Testing Proficiency: Hands-on experience with various usability testing techniques and platforms, including 1-click tests, preference tests, card sorts, and tree tests.
• Research Methodologies: Strong understanding of a broad range of research methods and the ability to articulate their applicability in different product development stages.
• Insight Synthesis & Communication: Ability to analyze complex data, synthesize findings into clear, concise, and actionable insights, and present them effectively to diverse audiences.
• Collaboration & Teamwork: Proven ability to work effectively with cross-functional teams, including designers, product managers, and engineers, fostering a collaborative and user-centric environment.
• Research Tools: Experience with UX research platforms and tools such as UserTesting, Lyssna, Optimal Workshop, Great Question, Condens, or similar for testing, panel management, and repository functions.

Preferred Skills:

• Experience with quantitative research methods and data analysis.
• Familiarity with survey design and analysis tools.
• Knowledge of accessibility principles and testing.
• Experience in managing participant panels and research repositories.
• Familiarity with agile development methodologies and how UX research integrates into them.

📝 Enhancement Note: The requirement for experience with specific UX research tools (UserTesting, Optimal Workshop, etc.) is crucial. For operations-focused candidates, demonstrating how these tools are used to streamline research processes, improve data collection efficiency, and contribute to faster product iterations would be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing a range of UX research projects, demonstrating a systematic approach to understanding user needs and behaviors.
• Projects should highlight the research process from problem identification, methodology selection, data collection, analysis, and the impact of research findings on product design and business outcomes.
• Demonstrate experience in translating research insights into tangible product improvements, including case studies that show the before-and-after impact.
• Evidence of utilizing various research tools and platforms to enhance efficiency, collaboration, and the quality of research deliverables.

Process Documentation:

• Ability to document research plans, methodologies, and findings clearly and concisely, ensuring reproducibility and knowledge sharing.
• Experience in creating research reports and presentations that effectively communicate complex information to both research and non-research audiences.
• Understanding of how to integrate research processes into broader product development workflows to ensure user insights are consistently leveraged.

📝 Enhancement Note: When preparing a portfolio for this role, it's essential to emphasize the "process" aspect. For operations, this means showcasing how research was managed, how insights were operationalized, and the measurable impact on product performance or user satisfaction metrics.

💵 Compensation & Benefits

Salary Range:

• Experian typically offers competitive compensation packages. While a specific salary range is not provided, for a remote UX Researcher with 2-5 years of experience in the US, a typical range could be between $75,000 to $110,000 annually, depending on the specific market and candidate qualifications.
• Methodology: This estimate is based on industry benchmarks for UX Researcher roles in the United States, considering the mid-level experience requirement and the remote work arrangement. The compensation will also reflect the candidate's specific location within the US, as Experian notes that pay reflects the cost of labor across different geographic markets.

Benefits:

• Competitive Compensation: Includes a great compensation package and a bonus plan, reflecting the value placed on talent.
• Core Benefits: Comprehensive medical, dental, and vision insurance coverage.
• Retirement Savings: Matching 401K plan to support long-term financial planning.
• Work Flexibility: Flexible work environment, with the option to work remote, hybrid, or in-office, catering to diverse employee needs.
• Time Off: Generous flexible time off policies, including volunteer time off, vacation days, and sick leave, alongside 12 paid holidays.
• Additional Perks: Access to a comprehensive benefits portal detailing various employee programs and support.

Working Hours:

• The role is listed as full-time, typically implying around 40 hours per week. The flexible work environment suggests potential for some flexibility in daily scheduling, but core hours for team collaboration and responsiveness are expected.

📝 Enhancement Note: Experian's emphasis on a "flexible work environment" and "flexible time off" aligns with modern operational priorities that support employee well-being and productivity. For operations professionals, this translates to an environment that values output and efficiency over strict time-based adherence.

🎯 Team & Company Context

🏢 Company Culture

Industry: Data and Technology, specializing in credit reporting, data analytics, and information services. Experian serves a wide array of sectors including financial services, healthcare, automotive, and insurance. Company Size: Experian is a large, global organization with approximately 23,300 employees across 32 countries. This scale offers opportunities for diverse projects and exposure to international markets. Founded: Experian's origins trace back to the late 19th century, with its modern form evolving through acquisitions and restructuring. Its long history in data management and analytics provides a stable foundation for innovation.

Team Structure:

• The UX Researcher will report to a UX Research Manager, indicating a structured research function within the product development organization.
• The role involves close collaboration with cross-functional teams, including product managers, UX designers, and potentially engineers and marketing teams, highlighting a matrixed or project-based team environment.
• The emphasis on partnership and advocacy suggests a culture where research findings are integrated into, rather than siloed from, product strategy and decision-making.

Methodology:

• Experian leverages data and analytics to drive opportunities and insights, suggesting a data-driven approach to product development and business strategy.
• The company invests in new technologies, implying a commitment to innovation and the adoption of modern research and development methodologies.
• User-centered thinking is a core tenet, meaning research is intended to directly inform and improve user experiences, impacting product adoption and customer satisfaction.

Company Website: https://www.experianplc.com/ and https://www.experian.com/

📝 Enhancement Note: Experian's designation as a FTSE 100 company and its industry leadership in data and technology suggest a robust, process-oriented environment. For a UX Researcher, this means opportunities to work with sophisticated systems and contribute to large-scale product initiatives, requiring strong analytical and process management skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring 2-5 years of experience. It signifies a contributor role with the expectation of independent work on defined research projects and a growing ability to influence product decisions. The position is key to embedding user-centricity within Experian's product operations. Reporting Structure: The UX Researcher reports to a UX Research Manager. This structure allows for mentorship, guidance on research strategy, and career development within the UX research discipline. Collaboration with product managers and designers means interaction with various project teams. Operations Impact: The UX Researcher's insights directly impact product strategy, design decisions, and ultimately, user satisfaction and engagement. By ensuring products meet user needs effectively, this role contributes to increased adoption, retention, and potentially revenue streams for Experian's data and technology solutions.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., mixed-methods research, generative research, evaluative testing) or become a subject matter expert in certain product areas.
• Leadership Development: Potential to mentor junior researchers, lead larger or more complex research initiatives, or transition into a Senior UX Researcher role.
• Cross-Functional Mobility: Gaining exposure to product management, UX design, or even data analytics roles could open pathways for broader career development within Experian's technology and product organizations.
• Industry Exposure: Working with Experian's diverse product portfolio provides exposure to various industry challenges and innovative solutions in data and technology, fostering continuous learning.

📝 Enhancement Note: For operations professionals aspiring to grow, this role offers a clear path to specialize in user experience operations, which is increasingly critical for driving product success. Demonstrating impact through metrics and process improvements will be key for advancement.

🌐 Work Environment

Office Type: Experian offers a flexible work environment, including remote, hybrid, or in-office options. For this specific role, it is designated as "Remote Solely" within the US. Office Location(s): While the role is remote, Experian has a significant global presence. For US-based remote employees, collaboration tools and virtual communication are paramount. The company is headquartered in Dublin, Ireland, but has numerous offices worldwide, including significant operations in the United States.

Workspace Context:

• Remote Collaboration: The primary workspace is a remote setting, necessitating strong self-discipline, effective time management, and proficiency with virtual collaboration tools to maintain connection and productivity with distributed teams.
• Tools and Technology: Access to a robust suite of digital tools for communication (e.g., Slack, Microsoft Teams), project management (e.g., Jira, Asana), and specialized UX research platforms will be provided or expected.
• Team Interaction: Interaction with the UX research team and cross-functional partners will primarily occur through video conferencing, shared documents, and digital collaboration platforms, fostering a dynamic and connected remote team experience.

Work Schedule:

• As a full-time position, standard working hours are expected, but the "flexible work environment" may allow for some adjustment in daily start and end times, provided core collaboration needs are met. The focus will be on delivering high-quality research outcomes and meeting project deadlines.

📝 Enhancement Note: A remote-first or remote-friendly culture at a company like Experian often implies a mature approach to asynchronous communication and digital workflow management. This is beneficial for operations professionals who thrive on structured processes and efficient communication channels.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct a brief phone screen to assess general qualifications, interest, and cultural fit.
• Hiring Manager Interview: A conversation with the UX Research Manager to discuss experience, research philosophy, and alignment with team goals.
• Portfolio Review & Presentation: A key stage where candidates present their portfolio, showcasing 2-3 representative UX research projects. This often includes a discussion of their process, methodologies, challenges, and the impact of their work.
• Team/Cross-Functional Interviews: Interviews with designers, product managers, or other researchers to evaluate collaboration skills, communication style, and ability to integrate into the product development team.
• Case Study/Take-Home Assignment (Potential): Some roles may include a small research exercise or case study to assess practical skills.
• Final Interview: Potentially with a senior leader or hiring manager for final approval.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly articulate the problem statement, your role, the research questions, the methodology used, the participant profile, key findings, and the impact on the product or business.
• Showcase Your Process: Detail your approach to planning, recruiting, moderating, analyzing, and synthesizing data. Highlight how you adapted your process based on project constraints.
• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research. For example, "Usability testing identified issues that led to a 20% reduction in task completion time" or "User interviews informed a feature redesign that increased user engagement by 15%."
• Demonstrate Tool Proficiency: Briefly mention the tools you used (e.g., UserTesting, Optimal Workshop) and how they facilitated your research process.
• Tailor to Experian: Research Experian's products and target users. If possible, select projects that align with their industry or types of challenges they face.

Challenge Preparation:

• Methodology Discussion: Be prepared to discuss the pros and cons of various research methods and explain why you chose specific methods for your portfolio projects.
• Problem-Solving: Anticipate questions about how you would approach a hypothetical research problem related to Experian's products.
• Collaboration Scenarios: Prepare examples of how you've collaborated effectively with cross-functional teams, handled disagreements, and influenced stakeholders.
• Insight Delivery: Practice articulating your research findings clearly and concisely, focusing on actionable recommendations.

📝 Enhancement Note: For this UX Researcher role, the portfolio review is critical and can be viewed through an operational lens. Candidates should emphasize how their research processes contribute to efficiency, data-driven decision-making, and ultimately, the successful operationalization of user feedback into product improvements.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Expertise in tools such as UserTesting, Lyssna, Optimal Workshop, Great Question, or Condens is essential for conducting various types of usability testing, card sorting, tree testing, and other research activities.
• Participant Management: Familiarity with panel management and repository tools to maintain a database of research participants and manage recruitment processes.
• Data Analysis & Synthesis: Proficiency in qualitative data analysis tools (e.g., Dovetail, NVivo) or general productivity tools (e.g., spreadsheets, presentation software) for synthesizing findings.

Analytics & Reporting:

• Reporting Tools: Ability to create clear, compelling research reports and presentations using tools like PowerPoint, Google Slides, or specialized reporting software.
• Dashboarding (Optional): Familiarity with dashboarding tools for visualizing research trends or key user metrics could be beneficial.

CRM & Automation:

• CRM (Indirect): While not a direct CRM role, understanding how user data or feedback might be integrated into CRM systems or customer feedback platforms is a plus.
• Automation (Indirect): Experience with tools that automate aspects of the research process (e.g., scheduling, participant screening) can enhance efficiency.

📝 Enhancement Note: For operations, highlighting proficiency in tools that enable efficient data collection, synthesis, and reporting is key. Demonstrating how these tools streamline the research lifecycle and contribute to faster, more informed product decisions is highly valued.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value at Experian, emphasizing the importance of understanding and prioritizing user needs in all product development efforts.
• Data-Driven Decision Making: Reliance on data and insights derived from research to inform strategic choices and product improvements.
• Collaboration: A strong emphasis on working effectively with diverse teams to achieve shared goals, fostering an environment of mutual respect and shared ownership.
• Innovation: Encouragement to explore new ideas, methodologies, and technologies to drive continuous improvement in products and processes.
• Efficiency: A commitment to optimizing processes and workflows to deliver high-quality research outcomes in a timely manner.

Collaboration Style:

• Cross-Functional Integration: Seamless integration with product management and UX design teams, ensuring research is a continuous thread throughout the product lifecycle.
• Proactive Communication: Regular and transparent communication with stakeholders regarding research plans, progress, and findings.
• Feedback Exchange: An open culture for giving and receiving constructive feedback on research approaches, insights, and deliverables.
• Knowledge Sharing: Actively contributing to the team's collective knowledge base by sharing research findings, best practices, and lessons learned.

📝 Enhancement Note: Experian's emphasis on collaboration and data-driven decisions aligns perfectly with the operational ethos of Revenue Operations and GTM functions, where cross-functional alignment and measurable impact are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs: Managing multiple research projects simultaneously with varying deadlines and stakeholder expectations, requiring strong prioritization and time management skills.
• Synthesizing Diverse Data: Integrating insights from various research methods and data sources to form a cohesive understanding of user behavior.
• Influencing Stakeholders: Effectively communicating research findings and advocating for user needs to influence product decisions, especially when faced with conflicting business priorities.
• Remote Collaboration Dynamics: Maintaining strong working relationships and effective communication within a distributed team environment.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to learn and apply more advanced research techniques, such as mixed-methods research, longitudinal studies, or specialized qualitative analysis.
• Industry Best Practices: Staying abreast of the latest trends and best practices in UX research and product development through internal training, external conferences, and professional development programs.
• Mentorship: Receiving guidance and mentorship from experienced UX Research Managers and senior researchers within Experian.
• Cross-Disciplinary Learning: Gaining exposure to the challenges and workflows of product management, UX design, and engineering teams.

📝 Enhancement Note: The challenges in this role, particularly around balancing priorities and influencing stakeholders, are common in operations. Developing robust project management and communication strategies will be key for success and growth.

💡 Interview Preparation

Strategy Questions:

• Research Approach: "Describe a time you had to choose between different research methodologies for a project. How did you make your decision, and what was the outcome?" Focus on your process for selecting methods based on project goals, constraints, and desired insights.
• Collaboration: "Tell me about a time you had to collaborate with a product manager or designer who had different ideas about the user experience. How did you navigate that situation?" Be ready to share examples of influencing stakeholders through data and user empathy.
• Problem-Solving: "Imagine we're launching a new feature for our credit monitoring service. What research steps would you take to ensure it meets user needs?" Outline a potential research plan, including methods, participant recruitment, and expected deliverables.

Company & Culture Questions:

• Experian's Products: "What interests you about Experian's work in data and technology, and how do you see UX research contributing to our success?" Research Experian's core products and market position.
• Team Dynamics: "How do you prefer to collaborate with designers and product managers? What makes for a successful working relationship?" Highlight your collaborative approach and communication style.
• Impact Measurement: "How do you measure the success of your UX research efforts?" Be prepared to discuss metrics and how you demonstrate the value of research to the business.

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a story with a clear beginning (problem), middle (process, insights), and end (impact, recommendations).
• Visuals: Use visuals (e.g., screenshots, personas, journey maps, charts) to illustrate your points and make your presentation engaging.
• Focus on Impact: Clearly articulate the business or product impact of your research. Quantify results where possible.
• Process Clarity: Walk through your research process step-by-step, explaining your rationale for each decision.
• Conciseness: Be mindful of time constraints. Practice your presentation to ensure it's impactful and efficient.

📝 Enhancement Note: For operations-minded candidates, framing portfolio presentations around process efficiency, data-driven decision-making, and measurable business impact will resonate strongly with interviewers at Experian.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the Experian careers portal or the provided SmartRecruiters link.
• Portfolio Customization: Prepare a portfolio that clearly showcases 2-3 of your most relevant UX research projects. Emphasize projects that demonstrate your process, mixed-methods approach, and the tangible impact of your findings on product design and user satisfaction.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX Research," "Qualitative Research," "Usability Testing," "User-Centered Design," and specific tools mentioned. Quantify your achievements with specific metrics whenever possible.
• Interview Preparation: Practice articulating your research process, collaboration experiences, and how you translate insights into actionable recommendations. Be ready to discuss specific examples from your portfolio and how you would approach research challenges at Experian.
• Company Research: Familiarize yourself with Experian's products, services, and recent company news. Understand their mission and how UX research contributes to their overall business objectives, particularly in the data and technology sectors.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.