UX Researcher (m/f/d)

📍 Job Overview

Job Title: UX Researcher (m/f/d)
Company: Dr. Ansay Ltd.
Location: Vienna, Austria; Berlin, Germany; Cyprus; Valletta, Malta
Job Type: FULL_TIME
Category: Product & Design / User Experience
Date Posted: 2025-12-23
Experience Level: 5-10 Years
Remote Status: Fully Remote

🚀 Role Summary

• Drive product strategy and decision-making through deep user understanding and validated insights.
• Execute end-to-end UX research, from planning and participant recruitment to analysis and actionable recommendations.
• Collaborate closely with cross-functional teams including UX, Product Management, and Marketing to test and iterate on product concepts and features.
• Synthesize qualitative and quantitative data to identify friction points, validate hypotheses, and measure the impact of product improvements.
• Contribute to a data-driven product development culture by championing user-centric design principles and robust research methodologies.

📝 Enhancement Note: This role is positioned within Product & Design with a strong emphasis on UX Research. While not explicitly a Revenue Operations, Sales Operations, or GTM role, the core responsibilities involving user journey audits, A/B testing, and deriving learnings from experiments have significant overlap with GTM operations by informing strategies to improve user conversion, retention, and overall customer experience, which directly impacts revenue. The emphasis on "testing before build" and "deriving clear learnings" highlights a strong operational discipline.

📈 Primary Responsibilities

• Co-create and Validate Concepts: Partner with UX Designers, Product Managers, and Marketing teams to transform initial hypotheses into testable concepts, including prototypes, copy variations, and landing page designs.
• Conduct Usability Testing: Plan and execute moderated and unmoderated usability tests as a primary gate for significant or novel product development initiatives.
• Audit and Optimize User Journeys: Systematically analyze existing user flows and journeys to identify, quantify, and prioritize areas of friction and opportunity for improvement.
• Design and Execute Experiments: Define hypotheses for A/B tests (e.g., copy, information architecture, user flows), manage their execution, analyze results, and translate findings into actionable product insights and recommendations.
• End-to-End Research Ownership: Manage all phases of the research process, including study design, participant recruitment, moderation, data analysis, and the clear, persuasive communication of findings and recommendations to stakeholders.
• Synthesize Multi-Source Insights: Integrate user feedback from various channels, such as interviews, in-product feedback mechanisms, surveys, and customer support tickets, to build a holistic understanding of user needs and pain points.
• Ensure Compliance and Accessibility: Collaborate with the Compliance team to ensure all research and product designs adhere to relevant regulations, privacy standards, consent protocols, and accessibility guidelines in a regulated environment.

📝 Enhancement Note: The responsibilities emphasize a proactive, data-driven approach to product development, which is a hallmark of effective operations. The ability to "audit existing user journeys" and "run experiments & A/B tests" directly aligns with optimizing conversion funnels and improving customer experience, key areas for GTM and Revenue Operations. The requirement to "quantify and prioritize friction points" underscores a data-informed decision-making process.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Design Research, or a related field is typically beneficial for roles requiring deep user understanding.

Experience: 3-5+ years of hands-on experience in UX Research, either within an in-house product team or an agency setting, with a demonstrated track record of driving product improvements.

Required Skills:

• Study Design & Methodology: Expertise in designing robust research studies tailored to specific product questions and business objectives.
• Qualitative Research Techniques: Proficiency in conducting moderated and unmoderated usability testing, in-depth interviews, and contextual inquiries.
• Quantitative Analysis: Foundational understanding of quantitative analysis, including analyzing funnels, basic A/B test statistics, and interpreting survey data.
• Synthesis & Insight Generation: Ability to synthesize complex qualitative and quantitative data into clear, concise, and actionable insights.
• Influence & Storytelling: Proven ability to present research findings effectively to cross-functional teams and stakeholders, driving impactful decisions.
• Collaboration: Experience working effectively within cross-functional teams (UX, Product, Marketing, Engineering).
• Figma Proficiency: Confident user of Figma for reviewing prototypes and potentially creating basic mockups or annotations.
• Analytics Tools: Familiarity with analytics and user behavior tools such as Hotjar, Mixpanel, or similar platforms.
• Language Proficiency: German at C-level (proficient user) and fluent English (minimum B2).
• Mindset: High level of ownership, strong curiosity, and a dedicated UX mindset.

Preferred Skills:

• Experience in regulated domains such as Health Tech, Fintech, or Marketplaces.
• Familiarity with survey design and analysis tools.
• Experience with accessibility testing and guidelines.
• Light quantitative analysis skills beyond basic A/B testing.

📝 Enhancement Note: The emphasis on "proven impact in cross-functional teams" and the ability to "turn ambiguity into clear decisions" are critical for operations roles. The preference for experience in "health, fintech, or other regulated domains" suggests a need for understanding complex user flows and compliance, common in B2B operations environments. The requirement for German language proficiency at a C-level indicates a need for detailed communication and understanding in a key operational market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: Showcase projects where your UX research directly led to measurable product improvements, such as increased conversion rates, reduced drop-off points, or enhanced user satisfaction.
• End-to-End Research Case Studies: Present 2-3 detailed case studies that illustrate your ability to manage the entire research lifecycle, from defining research questions and designing studies to executing them, analyzing data, and communicating findings.
• Methodological Diversity: Include examples that highlight your proficiency across various research methodologies (usability testing, interviews, surveys, A/B testing analysis).
• Tools and Techniques: Briefly mention the tools and techniques used in each case study, demonstrating familiarity with industry-standard software.
• Collaboration Evidence: Where possible, illustrate how you collaborated with product, design, and engineering teams to implement research recommendations.

Process Documentation:

• Research Planning Documentation: Examples of research plans that clearly outline objectives, methodologies, participant criteria, and timelines.
• Research Synthesis Outputs: Showcase examples of synthesis artifacts, such as user journey maps with identified pain points, affinity diagrams, or concise insight reports.
• Experimentation Frameworks: Illustrate your approach to designing and analyzing A/B tests, including hypothesis formulation and statistical interpretation of results.

📝 Enhancement Note: For operations candidates, translating UX research principles to operational contexts means focusing on how research insights can optimize conversion funnels, improve customer onboarding, or inform sales enablement strategies. A strong portfolio would demonstrate the ability to translate user pain points into actionable process improvements that drive business outcomes.

💵 Compensation & Benefits

Salary Range: Given the 3-5+ years of experience requirement, the remote nature, and the primary locations in Western/Central Europe (Vienna, Berlin, Malta, Cyprus), a competitive salary range for a UX Researcher (m/f/d) would typically fall between €55,000 to €85,000 per year. This estimate is based on industry benchmarks for UX Research roles in these regions, considering the company's digital health marketplace focus, which often commands competitive compensation for specialized talent.

Benefits:

• #CreativeFreedom: Autonomy and ownership over your domain, with the ability to set standards and drive initiatives end-to-end.
• #TopTeam: Opportunity to work alongside smart, ambitious individuals in a fast-paced, high-growth environment.
• #HealthTechImpact: Direct contribution to improving healthcare accessibility and user experience in the digital health sector.
• #AttractiveCompensation: Competitive salary package that reflects responsibility, performance, and the impact you make.
• #LearningAndGrowth: Dedicated resources, including time and budget, for personal and professional development, fostering continuous skill enhancement.
• Remote-First Setup: Flexibility to work from anywhere within Germany, or potentially other specified remote locations, promoting work-life balance.

Working Hours: A standard full-time work week of approximately 40 hours is expected, with flexibility offered due to the remote-first setup, allowing for efficient management of research tasks and collaboration across different time zones.

📝 Enhancement Note: The estimated salary range is a benchmark for a UX Researcher with 3-5+ years of experience in the specified European locations. For operations roles, understanding salary benchmarks is crucial for negotiation. The benefits highlight a culture that values employee growth and impact, which is also a key consideration for operations professionals seeking roles with long-term career potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health Marketplace. Dr. Ansay operates within the rapidly evolving HealthTech sector, connecting patients, doctors, and pharmacies. This industry is characterized by innovation, a strong focus on user trust, data privacy, and regulatory compliance, all of which are critical considerations for product development and user experience.

Company Size: While not explicitly stated, the mention of "fast-growing" and "rapidly growing company" suggests an organization that is likely past the startup phase and scaling significantly, possibly in the Series A/B funding stage or beyond. This implies a dynamic environment with evolving processes and opportunities for impact.

Founded: The founding date is not provided, but the company's description as "fast-growing" and operating in the digital health marketplace indicates a modern, forward-thinking organization likely founded within the last 5-10 years.

Team Structure:

• Cross-Functional Collaboration: The UX Researcher will be embedded within or closely collaborate with UX, Product Management, and Marketing teams. This suggests a matrixed or agile team structure where collaboration is key.
• Reporting: The specific reporting structure is not detailed, but UX Researchers typically report into a Head of Product, Head of Design, or a dedicated UX Lead.
• Operations Integration: While not a direct operations role, the research findings will heavily influence product and marketing operations, impacting go-to-market strategies, user onboarding processes, and customer support initiatives.

Methodology:

• Data-Driven Decisions: The company explicitly states, "We work iteratively, ship fast, and base decisions on insights rather than opinions." This underscores a commitment to evidence-based product development.
• Iterative Development: A focus on rapid iteration and shipping fast suggests an agile development methodology.
• User-Centricity: UX is described as a "core pillar of our product strategy," emphasizing a strong user-centric approach to design and development.

Company Website: [Dr. Ansay Ltd. - Assuming a website exists, a placeholder is used here as the URL was not provided. A real job description would include the actual URL.]

• 📝 Enhancement Note: The company's industry and stated methodologies are crucial for understanding the operational context. For operations professionals, a digital health marketplace implies a need for a deep understanding of user journeys, conversion funnels, and potentially complex compliance requirements, all of which are influenced by UX research.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Researcher (3-5+ years experience), focusing on individual contribution and direct impact on product strategy. For operations professionals, this translates to a role that requires significant autonomy, strategic thinking, and the ability to influence cross-functional teams without direct authority in many cases.

Reporting Structure: The UX Researcher will likely report into a Product or Design leadership role. This implies working closely with leadership to inform product roadmaps and strategic priorities. For operations, understanding this reporting line helps gauge access to decision-makers and the potential for operational initiatives to gain traction.

Operations Impact: While the role is UX Research, its impact on operations is substantial. By identifying user friction points, validating product hypotheses, and informing A/B testing strategies, the UX Researcher directly influences:

• Conversion Rates: Optimizing user flows can improve conversion rates for patient sign-ups, doctor registrations, or pharmacy partnerships.
• Customer Acquisition Cost (CAC): Effective UX can lead to more efficient marketing campaigns and better product-market fit, potentially lowering CAC.
• Customer Lifetime Value (CLTV): Improved user experience leads to higher retention and engagement, increasing CLTV.
• Product-Market Fit: Research ensures the product effectively meets user needs, a fundamental requirement for any successful GTM strategy.
• Operational Efficiency: By "testing before build," the company avoids investing resources in features that won't resonate with users, thus optimizing development and marketing spend.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or areas within HealthTech.
• Leadership: Transition into a Lead UX Researcher role, mentoring junior researchers and shaping the research function.
• Product Management: Leverage deep user understanding to move into a Product Management role, focusing on strategy and roadmap development.
• Cross-Functional Roles: Apply research skills to other areas, such as Product Marketing, Customer Success, or even GTM Strategy, by understanding user needs and market dynamics.
• Industry Expertise: Become a recognized expert in UX research within the HealthTech domain.

📝 Enhancement Note: The "Operations Impact" section is crucial for framing this UX role in operational terms. For candidates with an operations background, highlighting how UX research contributes to key operational metrics like conversion, retention, and efficiency is vital. The growth opportunities emphasize transferable skills valuable in operations, such as strategic thinking and cross-functional influence.

🌐 Work Environment

Office Type: The role is explicitly described as "Remote | Full-time" and "Remote-first setup with collaboration in germany." This indicates a distributed workforce model where remote work is the standard, not an exception.

Office Location(s): While the role is remote, the company has a presence or operational focus in Vienna (Austria), Berlin (Germany), Cyprus, and Valletta (Malta). This suggests potential in-person meetups or team gatherings in these regions, particularly Germany, for certain collaborative activities.

Workspace Context:

• Flexibility: A remote-first environment offers significant flexibility in terms of work location and schedule management, which is beneficial for deep work and managing personal commitments.
• Technology Stack: Access to and proficiency with collaboration tools (e.g., Slack, Zoom), design tools (Figma), and analytics platforms (Hotjar, Mixpanel) are essential for effective remote collaboration and research execution.
• Team Interaction: Collaboration will primarily occur through digital channels, requiring strong communication skills and proactive engagement to foster team cohesion and knowledge sharing.

Work Schedule: A standard full-time schedule of approximately 40 hours per week is expected. However, the remote-first nature allows for flexibility in structuring the workday, enabling researchers to optimize their time for focused work, participant interviews, and team syncs, potentially across different time zones within Europe.

📝 Enhancement Note: The remote-first nature is a key aspect of the work environment. For operations professionals, this means adapting to digital collaboration tools and managing their workflow independently. The mention of "collaboration in germany" suggests that while remote, there might be an expectation for occasional travel or participation in events within Germany.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application (CV or LinkedIn profile) and any submitted research examples.
• Hiring Manager/Recruiter Call: Discussion about your experience, motivations, and alignment with the role and company culture.
• Skills Assessment / Case Study: A practical exercise or case study designed to assess your UX research skills, including study design, analysis, and presentation. This might involve analyzing a dataset, critiquing a user flow, or outlining a research plan for a given problem.
• Cross-Functional Interviews: Interviews with members of the Product, UX, and/or Marketing teams to evaluate collaboration style and understanding of their respective functions.
• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business outcomes and user impact of your research projects. Quantify results wherever possible (e.g., "reduced task completion time by X%," "increased conversion by Y%," "identified Z critical usability issues").
• Showcase Process: Detail your research process for each case study, including how you defined the problem, selected methodologies, recruited participants, conducted the research, analyzed data, and communicated findings.
• Tailor to Dr. Ansay: If possible, research Dr. Ansay's products and target audience. Frame your examples to demonstrate how your skills are relevant to their specific challenges in the digital health marketplace.
• Conciseness and Clarity: Present your portfolio in a clear, organized, and easily digestible format. Use visuals effectively to illustrate your points.
• Examples of Influence: Highlight instances where your research directly influenced product decisions or strategy.

Challenge Preparation:

• Anticipate Research Scenarios: Be prepared to discuss how you would approach research for specific product features or user problems relevant to a digital health marketplace.
• Methodology Justification: Be ready to explain why you would choose certain research methods over others for different objectives.
• Data Synthesis Practice: Practice synthesizing qualitative and quantitative data quickly and articulating key takeaways.
• Collaboration Scenarios: Prepare to discuss how you would work with product managers, designers, and marketers, especially when research findings might be challenging or unexpected.

📝 Enhancement Note: The interview process emphasizes practical application and collaboration. For operations candidates, this means being ready to demonstrate how research can inform operational strategies. The portfolio review tips are crucial for showcasing quantifiable impact, a key aspect of operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for reviewing prototypes, annotating designs, and potentially creating basic research artifacts. Proficiency here indicates an ability to work closely with designers.
• UX Research Methodologies: A deep understanding and practical application of various qualitative and quantitative research techniques.
• Survey Tools: Experience with tools for designing and deploying user surveys (e.g., SurveyMonkey, Typeform, Google Forms).

Analytics & Reporting:

• Hotjar: Likely used for heatmaps, session recordings, and user feedback widgets to understand user behavior on web pages.
• Mixpanel (or similar): A product analytics platform for tracking user events, funnels, and user segmentation to understand product engagement.
• General Analytics Platforms: Familiarity with tools like Google Analytics for understanding website traffic and user behavior patterns.

CRM & Automation:

• While not explicitly listed as a primary tool for this role, understanding how user feedback and research insights can inform CRM strategies or marketing automation workflows would be beneficial.
• Data Synthesis Tools: Proficiency with tools for organizing and analyzing qualitative data (e.g., Dovetail, NVivo, or even advanced spreadsheet techniques).

📝 Enhancement Note: The listed tools (Figma, Hotjar, Mixpanel) are common in product development but also relevant to operations. For example, understanding user funnels in Mixpanel or user behavior via Hotjar directly informs marketing and sales operations strategies. Proficiency in these tools demonstrates a data-driven mindset applicable across various operational functions.

👥 Team Culture & Values

Operations Values:

• Data-Driven Impact: Decisions are based on insights derived from user research and experimentation, not just opinions. This aligns with an operations culture that values metrics and measurable outcomes.
• User-Centricity: A core pillar of the product strategy, ensuring that user needs and experiences are paramount. For operations, this translates to designing processes and strategies that serve the end-user effectively.
• Iteration & Speed: Working iteratively and shipping fast means embracing a culture of continuous improvement and agility, a key characteristic of effective operations teams.
• Ownership & Accountability: High levels of ownership are expected, meaning individuals take responsibility for their domain and drive it to success. This is fundamental to any operational role.
• Collaboration: Working closely with cross-functional teams fosters a collaborative environment where knowledge sharing and collective problem-solving are encouraged.

Collaboration Style:

• Cross-Functional Integration: The UX Researcher is expected to "co-create with UX, Product & Marketing," indicating a deeply integrated collaborative approach.
• Evidence-Based Discussions: Discussions and decision-making are grounded in research findings and experimental data, promoting objective and productive debates.
• Feedback Loops: An iterative process implies continuous feedback loops between research, design, product, and marketing to refine concepts and strategies.

📝 Enhancement Note: The values emphasize a proactive, data-informed, and collaborative approach, which are essential for successful operations teams. Understanding these values helps candidates align their contributions and communication style with the company's ethos.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a "ship fast" environment, maintaining high research standards while delivering timely insights can be challenging. Strategies involve prioritizing research questions and using efficient methodologies.
• Influencing in a Regulated Domain: Navigating compliance requirements (privacy, consent, accessibility) within the HealthTech sector adds complexity to research design and implementation. Close collaboration with the Compliance team is key.
• Synthesizing Diverse User Bases: The marketplace model likely involves multiple user types (patients, doctors, pharmacies), each with unique needs and behaviors, requiring nuanced research approaches.
• Translating Insights into Action: Ensuring that research findings are not just reported but actively implemented and lead to measurable improvements requires strong stakeholder management and communication skills.

Learning & Development Opportunities:

• Deep Dive into HealthTech UX: Gain specialized knowledge in the unique challenges and opportunities of user experience within the digital health industry.
• Experimentation Mastery: Enhance skills in designing, running, and analyzing A/B tests for impactful product and marketing optimization.
• Cross-Functional Skill Development: Broaden understanding of Product Management, Marketing strategies, and GTM operations through close collaboration.
• Mentorship: Potential to learn from experienced product and design leaders within a growing company.
• Industry Conferences & Training: Access to resources for professional development, including conferences and training programs relevant to UX research and HealthTech.

📝 Enhancement Note: Identifying potential challenges and growth opportunities is key for operations candidates to assess the role's learning curve and long-term potential. The challenges highlight the need for adaptability and strong problem-solving skills, which are core to operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to significantly influence a product decision. What was the outcome?"
  • Preparation: Prepare a STAR method (Situation, Task, Action, Result) answer focusing on a specific project. Quantify the impact if possible. For operations, emphasize how the research led to a strategic shift or operational improvement.
• "How would you approach researching a new feature for our patient portal that aims to improve medication adherence?"
  • Preparation: Outline your research plan, including target user segments, key hypotheses, research methods (e.g., interviews, usability testing of prototypes), and how you'd measure success. Consider compliance aspects.
• "Imagine a key user journey has a high drop-off rate. How would you investigate and address this?"
  • Preparation: Discuss your process for auditing user journeys, identifying friction points using tools like Hotjar or Mixpanel, forming hypotheses, and designing tests to validate solutions. Connect this to operational efficiency and conversion optimization.

Company & Culture Questions:

• "Why Dr. Ansay and why HealthTech?"
  • Preparation: Research Dr. Ansay's mission, products, and market position. Articulate your interest in the mission of improving healthcare accessibility and your passion for user-centered design in this domain.
• "How do you collaborate with product managers and designers who may have different priorities?"
  • Preparation: Emphasize your communication skills, ability to build consensus, and how you use data to align stakeholders. Highlight your understanding of cross-functional team dynamics, similar to operations.
• "How do you ensure your research is actionable and leads to tangible product improvements?"
  • Preparation: Discuss your process for synthesizing findings, presenting recommendations clearly, and following up to ensure implementation and measure impact.

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly define the problem, your role, the methodology used, key findings, and the impact/outcome.
• Quantify Impact: Use metrics to demonstrate the value of your research. For operations, this is crucial for showing ROI.
• Highlight Collaboration: Show how you worked with other teams.
• Be Ready to Dive Deep: Prepare to answer detailed questions about your methods, analysis, and decision-making process.
• Showcase Problem-Solving: Emphasize how you tackled challenges and adapted your approach when needed.

📝 Enhancement Note: The interview preparation advice is tailored to bridge UX research and operations thinking. Candidates should be ready to discuss how user insights can translate into operational improvements, process efficiencies, and better GTM strategies, demonstrating a broader business acumen.

📌 Application Steps

To apply for this operations-adjacent UX Researcher position:

• Submit your application through the provided link on the Dr. Ansay careers page.
• Tailor your Resume/CV: Highlight experience in user journey analysis, A/B testing, quantitative data interpretation, and cross-functional collaboration. Use keywords from the job description such as "UX Research," "study design," "usability testing," "quantitative analysis," and "influence."
• Prepare Your Portfolio: Curate 2-3 strong case studies that demonstrate your research process, methodology, and most importantly, the quantifiable impact of your work on product or business outcomes. Focus on projects that showcase your ability to drive decisions and optimize user experiences.
• Research Dr. Ansay: Understand their mission, products, and target audience. Think about how your UX research skills can directly contribute to their goals in the digital health marketplace.
• Practice Interview Responses: Prepare for common UX research interview questions, focusing on articulating your process, impact, and collaborative approach. Be ready to discuss how research can inform operational efficiency and conversion strategies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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