UX Researcher (m/f/d) - 100% Remote (from anywhere in Europe)

📍 Job Overview

Job Title: UX Researcher (m/f/d) - 100% Remote Company: Digistore24 Location: Serbia (Remote from anywhere in Europe) Job Type: Contractor, Temporary (1 year contract) Category: User Experience (UX) Research / Operations Date Posted: November 07, 2025 Experience Level: Mid-Level (2-4 years) Remote Status: 100% Remote

🚀 Role Summary

• This role is a crucial, temporary, 1-year contract position focused on enhancing product development through robust user research and effective research operations.
• The UX Researcher will be instrumental in bridging the gap between user needs and product strategy by planning, executing, and analyzing qualitative and quantitative research studies.
• A significant aspect of this role involves managing the operational backbone of UX research, ensuring seamless participant recruitment, scheduling, and insight management.
• The position requires a proactive individual who can collaborate effectively with cross-functional product teams, driving evidence-based decision-making and contributing to the scaling of research practices within Digistore24.

📝 Enhancement Note: The "Contractor" and "Temporary" employment types, combined with the 1-year duration, indicate a project-based need. The focus on "research operations" and "scaling research" suggests this role might be part of an initiative to formalize or expand the company's UX research capabilities, even if on a temporary basis. The emphasis on "evidence-based decisions" and "user-centred design" aligns with modern GTM and product development operations.

📈 Primary Responsibilities

• Independently plan and execute end-to-end user research projects, including detailed planning, participant recruitment, moderation, and analysis of qualitative studies (e.g., user interviews, usability testing) and quantitative methods (e.g., surveys, A/B tests).
• Manage and optimize research operations, encompassing participant sourcing, scheduling, incentive distribution, and maintaining a centralized and accessible research repository for reusable insights.
• Analyze research data, synthesize findings into actionable insights, and communicate these effectively through various formats such as detailed reports, concise summaries, personas, journey maps, and compelling presentations.
• Collaborate closely with product managers, designers, engineers, and other cross-functional stakeholders to define research questions, prioritize research initiatives, and translate research outcomes into concrete product improvements and strategic recommendations.
• Contribute to the scaling of UX research at Digistore24 by developing and refining research processes, creating standardized templates, and evaluating/implementing new research tools to enhance efficiency and accessibility for the broader team.

📝 Enhancement Note: The responsibilities clearly delineate between hands-on research execution and the operational management of research activities. The expectation to "help scale research" implies a need for process improvement and documentation, a key characteristic of operations roles. The emphasis on translating insights into "product improvements" highlights the direct impact on product development, a core GTM function.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is often beneficial for UX Research roles. Experience: 2–4 years of direct, hands-on experience in user research or research operations, ideally within a SaaS or e-commerce environment, is required.

Required Skills:

• Proven expertise in planning and conducting qualitative user research methodologies, including in-depth interviews and remote usability testing.
• Proficiency in utilizing research operations tasks such as participant recruitment, scheduling coordination, and incentive management.
• Demonstrated ability to analyze qualitative and quantitative data, synthesize findings, and translate them into actionable insights and strategic recommendations.
• Strong communication and presentation skills, with the ability to clearly articulate research findings and influence cross-functional teams, including product managers, designers, and engineers.
• Familiarity with agile development methodologies and user-centered design processes.
• Excellent command of English (C2 level) and German (C2 level or native speaker) for effective communication and documentation.
• Proactive, highly organized, and self-motivated with a strong sense of ownership and initiative, capable of working independently in an ambiguous environment.

Preferred Skills:

• Experience with quantitative research methods such as surveys, A/B testing, and familiarity with relevant data analysis tools.
• Experience managing and maintaining research repositories or knowledge management systems.
• Familiarity with SaaS or e-commerce product development cycles and the specific research challenges within these domains.
• Experience in improving research processes, developing templates, or advocating for new tools to enhance research efficiency.

📝 Enhancement Note: The required experience level (2-4 years) suggests this is not an entry-level role, but rather for someone who has a solid foundation and is ready to take ownership. The explicit mention of "research operations" alongside "user research" emphasizes the operational component of the role. The language proficiency requirement (English & German C2) is critical for a company operating in European markets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio demonstrating a strong track record of planning and executing user research projects from inception to actionable outcomes, showcasing various qualitative methodologies.
• Evidence of managing research operations tasks, such as successful participant recruitment strategies, efficient scheduling processes, and effective handling of incentives.
• Examples of synthesizing research findings into clear, impactful deliverables like personas, journey maps, user flows, or detailed reports that drove product decisions.
• Case studies that highlight how your research insights directly contributed to product improvements, feature enhancements, or strategic pivots, ideally with quantifiable results where possible.

Process Documentation:

• Examples of research plans or study protocols that outline clear objectives, methodologies, participant criteria, and timelines.
• Demonstrations of how you document and organize research findings in a repository or knowledge management system to ensure reusability and accessibility for cross-functional teams.
• Instances of creating and utilizing standardized research templates for recruitment screeners, interview guides, usability test scripts, or reporting frameworks.
• Contributions to the refinement or establishment of research processes, showcasing an understanding of workflow optimization and efficiency gains in research operations.

📝 Enhancement Note: For a UX Research role with a strong "research operations" component, a portfolio is crucial. It should not only showcase research execution but also the ability to manage the operational aspects and contribute to process improvement. This aligns with the broader operations theme of standardization, efficiency, and knowledge management.

💵 Compensation & Benefits

Salary Range: As this is a temporary, contractor position based solely in Europe and specific salary details are not provided, the compensation will likely be competitive and commensurate with the candidate's experience and location, adhering to local market rates in Serbia or the candidate's primary European location. For a UX Researcher with 2-4 years of experience in a high-tech SaaS/e-commerce company operating remotely within Europe, a typical hourly rate could range from €30 to €55, or an equivalent annual contract value.

Benefits:

• Flexibility in working time and location: Full remote work from anywhere in Europe, with adaptable working hours.
• Dedicated training budget: For continuous professional development and skill enhancement.
• Access to professional research tools: Support for necessary software and platforms to conduct research effectively.
• Regular training and further education: Opportunities for ongoing learning and skill advancement.
• Modern equipment: Provision of a ThinkPad or MacBook for work.
• Spectacular team events: Opportunities to connect with colleagues through company-sponsored events.
• Autonomy from day one: Freedom to take ownership and drive initiatives.
• Outcome-focused team culture: Emphasis on results and direct feedback.
• Collaborative international UX team: Work within a supportive and diverse global team.
• First-name culture, no dress code, flat hierarchies: A relaxed and accessible work environment.

Working Hours: Flexible working hours, Monday to Friday, with an expected full-time commitment (approximately 40 hours per week).

📝 Enhancement Note: The salary estimation is based on typical contract rates for UX Researchers in Europe, considering the stated experience level and remote nature. The benefits highlight a strong emphasis on professional development, work-life balance, and a positive, autonomous work culture, which are attractive to operations and research professionals. The "Contractor" status means benefits like health insurance, paid time off, and retirement contributions may differ from full-time employment and would need to be clarified.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digistore24 operates in the "Technology" sector, specifically within the "Digital Sales Software" and "E-Commerce" verticals. This industry is characterized by rapid innovation, data-driven decision-making, and a strong focus on user experience to drive online sales and conversions. Company Size: Digistore24 is a successful German high-tech company. While not explicitly stated, the mention of a "team of product managers, designers, and engineers" and an "international UX team" suggests a mid-to-large sized organization with established product development functions. Founded: Founded in 2005, Digistore24 has over 15 years of experience in the digital sales software market, establishing itself as a market leader. This longevity indicates stability and a mature understanding of its business domain.

Team Structure:

• The UX Researcher will be part of an "international UX team," suggesting a collaborative environment with diverse perspectives.
• They will work closely with "product managers, designers, and engineers," indicating a cross-functional team structure common in agile product development.
• The reporting structure will likely be within the UX or Product department, with a focus on direct collaboration rather than strict hierarchical reporting for daily tasks.

Methodology:

• Data-Driven Decisions: The company explicitly values "evidence-based decisions" and "user-centred design," indicating a strong reliance on data and user insights for product development.
• Outcome-Focused: The team is described as "outcome-focused," meaning the emphasis is on achieving tangible results and impact through their work.
• Direct Feedback Culture: A "culture of direct feedback" is highlighted, suggesting open communication and a willingness to give and receive constructive criticism.
• Agile Practices: Familiarity with "agile, cross-functional product teams" implies that agile methodologies are likely in practice.

Company Website: https://www.digistore24.com/en/home/

📝 Enhancement Note: Digistore24's positioning as a market leader in digital sales software suggests a company that understands the importance of user experience for online business success. The culture emphasizes autonomy, direct feedback, and data-driven approaches, which are highly relevant for operations and research professionals seeking impactful roles. The "funded by its products, not investors" detail points to a stable, self-sustaining business model.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher with a specific emphasis on Research Operations. It requires 2-4 years of experience, indicating a professional who can work independently on research projects and contribute to operational improvements. The role is temporary for one year, which might be a stepping stone to a permanent position or a project-specific engagement. Reporting Structure: The UX Researcher will collaborate closely with product managers, designers, and engineers. They will likely report into a lead UX researcher, head of product, or a similar senior role within the product development or UX department. The emphasis is on cross-functional collaboration rather than a rigid hierarchy. Operations Impact: The impact of this role is directly tied to improving product decisions. By providing evidence-based insights, the UX Researcher helps the company build the "right things," leading to better user adoption, increased customer satisfaction, and ultimately, improved conversion rates and revenue for Digistore24's digital sales platform. The operational aspect of scaling research further amplifies this impact by making insights more accessible and research more efficient for the entire product organization.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific qualitative or quantitative research methods, or become a specialist in research operations, process optimization, and tool management within a UX context.
• Process Improvement Leadership: Contribute significantly to defining and implementing scalable research processes, potentially leading to a more permanent role focused on research operations or UX strategy.
• Cross-Functional Exposure: Gain extensive experience working with diverse product teams, understanding different product development lifecycles and stakeholder needs.
• Industry Insight: Develop a deep understanding of the digital sales and e-commerce software market through hands-on product research.
• Potential for Permanent Role: While temporary, successful performance and a strong contribution to scaling research could lead to opportunities for a permanent position within Digistore24.

📝 Enhancement Note: The temporary nature of the contract is a key factor. Growth opportunities would likely focus on skill development and process contribution within the 1-year timeframe, with the potential for conversion being a significant, though not guaranteed, growth path. The emphasis on "scaling research" suggests that someone who excels at process improvement could find substantial opportunity.

🌐 Work Environment

Office Type: While the role is 100% remote, Digistore24 offers an alternative to working from home: "partner coworking spaces (max. 3 days a week)." This suggests a flexible approach to work location, catering to those who prefer a dedicated workspace or collaborative environment outside their home. Office Location(s): While the company is a German high-tech company, and the role is remote from anywhere in Europe, the mention of "partner coworking spaces" implies potential physical hubs or arrangements available in various European locations, though specific details are not provided. The primary requirement is reliable internet access for remote work.

Workspace Context:

• Collaborative Environment: Despite being remote, the team culture emphasizes collaboration through "direct feedback," "outcome-focused teams," and "international, collaborative team with strong cohesion." This suggests active communication channels like Slack.
• Operations Tools & Technology: Access to "professional research tools" and "modern equipment" (ThinkPad or MacBook) is provided, enabling efficient execution of research and operational tasks.
• Team Interaction: Opportunities for interaction include "spectacular team events in various European countries," regular training, and cross-functional collaboration with product managers, designers, and engineers.

Work Schedule: Flexible working hours, Monday to Friday. This allows operations professionals to tailor their schedule to accommodate deep work, collaboration needs, and personal commitments, which is crucial for roles involving detailed analysis and user interaction.

📝 Enhancement Note: The hybrid option of using coworking spaces alongside full remote work is a notable benefit. It acknowledges the varying preferences for work environments among professionals, offering flexibility beyond a purely home-based setup. This flexibility is often a key consideration for operations roles that require focused work and collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, CV, and portfolio to assess experience, skills, and alignment with the role's requirements. Be prepared to highlight specific UX research projects and contributions to research operations.
• Hiring Manager/Team Interview: A discussion focusing on your experience, your approach to UX research and operations, and your understanding of user-centered design principles. Expect behavioral questions about collaboration, problem-solving, and handling ambiguity.
• Portfolio Presentation & Case Study: A key stage where you'll likely present a selection of your work, focusing on how you planned, executed, and operationalized research, and how your insights led to tangible product improvements. Prepare to discuss your process, challenges, and outcomes.
• Practical Exercise/Challenge: You might be given a small research task or a case study to analyze and propose a research plan for, assessing your practical skills and strategic thinking in a limited timeframe.
• Final Interview: Potentially with senior leadership, focusing on cultural fit, long-term potential, and alignment with Digistore24's values and business objectives.

Portfolio Review Tips:

• Showcase Research Operations: Beyond just research insights, explicitly highlight your experience in recruitment, scheduling, tool management, and process improvement. Quantify efficiency gains if possible.
• Structure for Impact: For each project, clearly outline the problem, your role, the research methods used, key findings, actionable recommendations, and the impact on the product or business. Use a consistent framework.
• Visual Storytelling: Employ visuals like personas, journey maps, and key data charts to make your findings engaging and easy to understand. Demonstrate your ability to communicate complex information clearly.
• Tailor to Digistore24: If possible, demonstrate an understanding of Digistore24's product and market. Mention how your skills could address their specific user challenges.
• Highlight Collaboration: Provide examples of how you worked with product, design, and engineering teams to ensure research insights were integrated into the product development lifecycle.

Challenge Preparation:

• Research Strategy: Be ready to outline a research strategy for a given problem, including defining research questions, selecting appropriate methodologies, identifying target participants, and planning operational logistics.
• Process Thinking: Anticipate questions about how you would improve research processes, manage a research backlog, or onboard new team members to research practices.
• Communication & Influence: Practice articulating your recommendations clearly and concisely, and be prepared to defend your findings and approach to potential stakeholders.

📝 Enhancement Note: The emphasis on "research operations" means that candidates should be prepared to discuss not just the "what" and "why" of research, but the "how" – the practical, operational aspects of conducting research at scale. The portfolio review will be a critical component, requiring candidates to demonstrate both research acumen and operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Experience with tools like Lyssna (for surveys/feedback), Hotjar (for user behavior analytics, heatmaps), Typeform (for surveys/forms), Dovetail (for research repository and analysis), or Airtable (for organizing research data, participant management) is explicitly mentioned and highly valued.
• Collaboration Tools: Proficiency in tools like Slack for team communication and project updates is expected given the remote and collaborative nature of the role.
• Project Management Tools: Familiarity with tools like Jira or Asana might be beneficial for tracking research projects within agile development workflows.

Analytics & Reporting:

• Survey Tools: Experience with Typeform, Lyssna, or similar for designing and deploying user surveys.
• User Behavior Analytics: Familiarity with Hotjar or similar tools for understanding user interactions on websites/applications.
• Data Synthesis Tools: Experience with tools like Dovetail or even advanced spreadsheet/database skills for analyzing qualitative data and identifying patterns.

CRM & Automation:

• While not explicitly listed as primary responsibilities, understanding how user research can inform CRM strategies or how survey tools can automate feedback collection would be advantageous.
• Familiarity with how research insights integrate with product development pipelines is key.

📝 Enhancement Note: The specific mention of tools like Lyssna, Hotjar, Typeform, Dovetail, and Airtable is a strong indicator of the expected technical proficiency. Candidates should be prepared to discuss their experience with these or comparable tools and how they leverage them for both research execution and operational efficiency.

👥 Team Culture & Values

Operations Values:

• Evidence-Based Decisions: A core value, driving the need for rigorous, data-backed research to inform product strategy and development. This translates to a preference for objective insights over assumptions.
• User-Centred Approach: The company is committed to understanding and serving its users, making the UX Researcher's role central to its product philosophy.
• Continuous Learning & Improvement: Encouraged through training budgets and a culture that values skill development. This applies to both research methodologies and operational processes.
• Collaboration & Direct Feedback: Essential for effective cross-functional work. Operations professionals are expected to communicate openly, share insights, and be receptive to constructive criticism to refine processes and outcomes.
• Autonomy & Ownership: Professionals are empowered to take initiative, identify opportunities, and drive research projects forward with minimal supervision.

Collaboration Style:

• Cross-Functional Integration: The UX Researcher will work closely with Product Managers, Designers, and Engineers, requiring strong interpersonal skills and the ability to translate research findings into language that resonates with each discipline.
• Process Review & Refinement: The culture encourages continuous improvement of processes, including research methodologies and operational workflows. Expect to contribute to discussions on how to make research more efficient and impactful.
• Knowledge Sharing: The aim is to make insights accessible, suggesting a collaborative approach to documenting and sharing research findings through repositories and team presentations.

📝 Enhancement Note: The company explicitly asks candidates to review their values. Highlighting how your past experiences align with "evidence-based decisions," "user-centricity," and "direct feedback" will be crucial for demonstrating cultural fit. The emphasis on autonomy and initiative is particularly relevant for operations roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research and Operations: Effectively managing both hands-on research execution and the administrative/operational tasks (recruitment, scheduling, repository maintenance) within a 1-year contract.
• Scaling Research: Contributing to the growth of research practices in a potentially resource-constrained or nascent operational framework, requiring process innovation and efficiency gains.
• Influencing Stakeholders: Translating complex research findings into actionable recommendations that resonate with diverse stakeholders (product, engineering, design) and drive product changes.
• Ambiguity and Prioritization: Navigating an environment where research opportunities may not always be clearly defined, requiring proactive identification of needs and prioritization of studies.
• Remote Collaboration: Maintaining strong communication and collaboration with a distributed, international team, ensuring insights are shared effectively despite geographical separation.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunity to refine and expand expertise in qualitative and quantitative research methods through practical application.
• Research Operations Specialization: Gain significant experience in formalizing and scaling research operations, a valuable skill set in the UX field.
• Product Development Lifecycle Exposure: Deepen understanding of how UX research integrates into agile product development in a successful SaaS/e-commerce company.
• Tool Proficiency: Become adept with a range of professional UX research and operations tools.
• Cross-Cultural Collaboration: Enhance skills in working with international teams and understanding diverse user perspectives.

📝 Enhancement Note: The challenges are framed around the core responsibilities of the role, emphasizing the need for strong organizational, communication, and problem-solving skills. The growth opportunities are directly linked to overcoming these challenges and developing specialized skills in UX research and operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to plan and execute a user research project from start to finish. What was your process, what challenges did you face, and what were the key outcomes?" (Focus on research planning, execution, and operational management).
• "How do you approach managing 'research operations' – specifically participant recruitment, scheduling, and maintaining a research repository? What tools and processes do you use?" (Demonstrate your operational efficiency and organizational skills).
• "Imagine you've just completed a usability test on a new checkout flow. How would you synthesize your findings and communicate them to product managers, designers, and engineers to ensure actionable insights are adopted?" (Highlight your analytical, communication, and influencing skills).

Company & Culture Questions:

• "How do you ensure your research is 'evidence-based' and contributes to 'user-centred design' principles?" (Align your answer with Digistore24's stated values).
• "Describe your experience working in cross-functional, agile teams. How do you foster collaboration and contribute to an outcome-focused environment?" (Showcase your teamwork and proactive approach).
• "This role requires autonomy and initiative. Can you provide an example of a time you identified a research opportunity or process improvement independently and drove it forward?" (Demonstrate your proactivity and ownership).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly articulate the business problem, your specific role/contribution, the research methodology and operational steps taken, key findings, actionable recommendations, and the impact (quantifiable if possible).
• Highlight Operations: Explicitly detail the operational aspects of your projects – how you managed recruitment, scheduling, tools, and repository, and how these contributed to efficiency or insight accessibility.
• Visual Aids: Use clear, concise visuals (personas, journey maps, key quotes, data charts) to illustrate your findings and recommendations. Ensure they are easy to understand quickly.
• Conciseness: Be mindful of time. Focus on the most impactful aspects of your work and be prepared to answer detailed questions rather than trying to cover every minor detail.
• Enthusiasm for Digistore24: Express genuine interest in their product and how your skills can contribute to their success.

📝 Enhancement Note: Interview preparation should strongly emphasize the dual nature of the role: UX Research and Research Operations. Candidates need to showcase not only their ability to conduct research but also their skills in managing its operational aspects, improving processes, and collaborating effectively within a product team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on join.com.
• Portfolio Customization: Ensure your portfolio prominently features projects where you managed research operations (recruitment, scheduling, repository management) alongside your research findings. Prepare 2-3 strong case studies that clearly demonstrate your end-to-end process and impact.
• Resume Optimization: Tailor your resume to highlight keywords such as "UX Researcher," "Research Operations," "Qualitative Research," "Usability Testing," "Surveys," "Participant Recruitment," "Agile," "User-Centered Design," and specific tools like "Dovetail," "Hotjar," or "Typeform." Quantify achievements where possible (e.g., "Improved participant recruitment success rate by X%").
• Interview Preparation: Practice articulating your experience with the specific tools mentioned. Prepare to discuss how you would approach scaling research at Digistore24 and prepare your portfolio presentation, focusing on clarity, conciseness, and demonstrating both research and operational impact.
• Company Research: Familiarize yourself with Digistore24's platform, target audience, and market position. Understand their stated values and consider how your approach to research and operations aligns with them.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.