UX Researcher (m/f/d) - 100% Remote (from anywhere in Europe)

Digistore24
Full_time

πŸ“ Job Overview

Job Title: UX Researcher (m/f/d) - 100% Remote Company: Digistore24 Location: Europe (Remote) Job Type: Contractor, Temporary (1 Year) Category: User Experience Research / Operations Date Posted: 2025-11-07 Experience Level: Mid-Level (2-4 years) Remote Status: 100% Remote

πŸš€ Role Summary

  • Spearhead user research initiatives to drive product development and enhancement within a leading digital sales software company.
  • Manage the end-to-end process of research operations, ensuring efficient participant recruitment, scheduling, and data management for actionable insights.
  • Collaborate closely with cross-functional product teams (Product Managers, Designers, Engineers) to translate user needs into evidence-based product decisions.
  • Contribute to the scaling of research practices by refining processes, templates, and tools to democratize research insights across the organization.

πŸ“ Enhancement Note: This is a temporary, 1-year contract role, which is a critical detail for candidates to consider regarding long-term career planning and benefits. The remote nature is strictly within Europe, requiring candidates to be based in a European country.

πŸ“ˆ Primary Responsibilities

  • Plan and execute comprehensive user research projects: This includes designing and conducting qualitative studies such as user interviews, usability testing sessions, and surveys to uncover user needs, pain points, and behaviors.
  • Manage research operations efficiently: This involves coordinating participant recruitment (screening, scheduling), managing participant incentives, maintaining a research repository, and ensuring smooth execution of research activities.
  • Analyze and synthesize research findings: Transform raw data from studies into clear, actionable insights and recommendations. This will involve creating artifacts like personas, user journey maps, and concise reports for various stakeholders.
  • Collaborate with cross-functional teams: Work closely with Product Managers, UX Designers, and Engineers to define research questions, prioritize research efforts, and integrate user feedback directly into the product development lifecycle.
  • Drive improvements in research processes and tools: Identify opportunities to optimize existing research workflows, develop standardized templates (e.g., interview guides, usability test scripts), and contribute to the selection and implementation of new research tools to scale the research function.
  • Communicate research outcomes effectively: Present findings and recommendations to stakeholders at various levels, influencing product strategy and design decisions through compelling storytelling and data-driven arguments.

πŸ“ Enhancement Note: The emphasis on "managing research operations" and "helping scale research" suggests this role requires not only research execution but also a strong operational and strategic mindset. Candidates should highlight experience in process improvement and operational efficiency within research contexts.

πŸŽ“ Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field is typically expected for UX Researcher roles. Equivalent practical experience will also be considered.

Experience:

  • 2–4 years of hands-on experience in user research or research operations.
  • Demonstrated experience in a SaaS or e-commerce environment is highly preferred.

Required Skills:

  • Qualitative Research Expertise: Proven ability to independently plan, conduct, and analyze qualitative studies, including in-depth interviews and remote usability testing.
  • Research Operations Management: Experience in participant recruitment, scheduling, managing incentives, and maintaining research repositories or knowledge bases.
  • Data Analysis & Synthesis: Skill in analyzing qualitative and quantitative data to identify patterns, extract key insights, and generate actionable recommendations.
  • Communication & Presentation: Strong verbal and written communication skills in English (C2/Native) and German (C2/Native). Ability to present findings clearly and persuasively to diverse audiences.
  • Tool Proficiency: Familiarity with common research tools such as Lyssna, Hotjar, Typeform, Dovetail, or Airtable.
  • Collaboration & Teamwork: Experience working effectively within agile, cross-functional product teams, understanding user-centered design processes.
  • Proactiveness & Ownership: A self-starter attitude, demonstrating initiative in identifying research opportunities and taking ownership of research projects, even in ambiguous situations.
  • Structured Thinking: Ability to approach research systematically and logically, ensuring rigor and reliability in findings.

Preferred Skills:

  • Quantitative Research Methods: Familiarity with quantitative methods such as surveys, A/B testing, or analyzing usage data.
  • Artifact Creation: Experience in developing user personas, user journey maps, and other UX deliverables.
  • Agile Methodologies: Deep understanding of agile development processes and how UX research integrates within them.
  • SaaS/E-commerce Domain Knowledge: Specific experience researching users within digital sales platforms or online retail environments.

πŸ“ Enhancement Note: The dual language requirement (English and German at C2 or native level) is a significant qualification that candidates must meet. The call for "mixing qualitative and quantitative insights" indicates a preference for a mixed-methods researcher, even if the primary focus is qualitative.

πŸ“Š Process & Systems Portfolio Requirements

Portfolio Essentials:

  • Demonstrated Research Projects: A portfolio showcasing a range of end-to-end user research projects, highlighting your role, methodology, and impact.
  • Methodology Showcase: Clear examples of how you planned, executed, and analyzed qualitative studies (e.g., interview guides, usability test plans, analysis summaries).
  • Insight Generation Examples: Evidence of transforming raw data into actionable insights, presented through case studies, reports, personas, or journey maps.
  • Operational Efficiency: Examples demonstrating how you managed research operations, such as participant recruitment strategies, incentive management, or contributions to research repositories.
  • Collaboration Artifacts: Evidence of collaboration with cross-functional teams, perhaps through shared research documents or presentations that influenced product decisions.

Process Documentation:

  • Research Plan Templates: Ability to document research plans clearly, outlining objectives, methodology, participant criteria, and timelines.
  • Study Execution Protocols: Standardized approaches for conducting remote interviews and usability tests, ensuring consistency and data quality.
  • Insight Synthesis Frameworks: Methods for synthesizing and organizing research findings to identify overarching themes and patterns.
  • Reporting Templates: Experience creating structured research reports that effectively communicate findings and recommendations to product teams and stakeholders.

πŸ“ Enhancement Note: Given the emphasis on "managing research operations" and "helping scale research," a portfolio that includes examples of process improvements, template creation, or contributions to research repositories would be highly advantageous. The role requires not just research execution but also a foundational understanding of operationalizing research at scale.

πŸ’΅ Compensation & Benefits

Salary Range: Based on the specified experience level (2-4 years), location (Europe-wide remote), and the nature of the role (contractor, temporary), a competitive hourly or monthly rate would be expected. For a UX Researcher with 2-4 years of experience in a high-demand tech market like Europe, a typical range could be:

  • Hourly Rate: €30 - €50 per hour
  • Monthly Rate (based on 40 hours/week): €4,800 - €8,000 per month (gross)

This estimate is based on general market research for contract UX Researcher roles in Western and Central Europe, considering the required language skills and the tech sector. The exact rate will depend on the candidate's specific experience, location within Europe (cost of living), and negotiation.

Benefits:

  • Flexible Working Hours: Monday to Friday, allowing for autonomy and work-life balance.
  • 100% Remote Work: Ability to work from anywhere within Europe, with reliable internet access.
  • Training Budget: Dedicated budget for professional development and continuous learning.
  • Access to Professional Research Tools: Provision of necessary software and tools to conduct research effectively.
  • Regular Training & Further Education: Opportunities for ongoing skill development and knowledge enhancement.
  • Modern Equipment: Provision of a ThinkPad or MacBook.
  • Team Events: Participation in spectacular team events organized in various European countries.
  • Autonomy: Freedom to take ownership and make decisions from day one.
  • Flat Hierarchies & First-Name Culture: An open and collaborative work environment.
  • Stability: Working for a successful, product-funded German high-tech company.

Working Hours: The role specifies flexible working hours, Monday to Friday. While a standard full-time workload is implied (likely 40 hours per week), the flexibility allows individuals to structure their days to best suit their productivity and personal needs, aligning with the company's outcome-focused culture.

πŸ“ Enhancement Note: The salary range is an estimate for a contractor role. Actual compensation will depend on the candidate's specific experience, negotiation, and the company's internal compensation structure for contractors. The benefits listed are substantial for a contract position, especially the training budget and equipment provision.

🎯 Team & Company Context

🏒 Company Culture

Industry: Digistore24 operates in the Digital Sales Software and E-commerce Technology sector, providing a platform for online entrepreneurs to sell digital products. This industry is characterized by rapid innovation, a strong focus on user experience for both sellers and buyers, and data-driven decision-making. Company Size: Digistore24 is a "successful German high-tech company," implying a stable, established, and growing organization. While exact numbers aren't provided in the raw listing, it's likely a medium to large-sized tech company with multiple departments and a significant user base. This size suggests a structured but agile environment where individual contributions are visible. Founded: Digistore24 was founded in 2005. This long history indicates stability, market understanding, and a proven track record in the competitive digital sales landscape.

Team Structure:

  • The role is part of an international UX team that values evidence-based decisions and continuous learning.
  • The UX Researcher will collaborate closely with cross-functional product teams, including Product Managers, Designers, and Engineers, indicating a matrixed or project-based team structure.
  • The company emphasizes flat hierarchies and a first-name culture, suggesting an approachable and collaborative environment where direct feedback is encouraged.

Methodology:

  • Evidence-Based Decisions: A core tenet of the company's approach, heavily reliant on data and user insights.
  • Outcome-Focused: The team prioritizes achieving results and making a tangible impact.
  • Direct Feedback Culture: Encourages open communication and constructive criticism to foster continuous improvement.
  • User-Centered Design: Research is integral to understanding and meeting user needs.

Company Website: https://www.digistore24.com/en/home/

πŸ“ Enhancement Note: The company's German roots suggest a potential emphasis on precision, quality, and structured processes, balanced with the agility and international outlook of a tech company. The "product-funded, not investor-funded" aspect implies a focus on long-term sustainability and product quality over rapid growth driven by external funding.

πŸ“ˆ Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher (2-4 years of experience). It requires independent execution of research tasks and some operational management, but also offers the opportunity to contribute to scaling research processes. This level typically involves taking ownership of projects from start to finish with less direct supervision than a junior role.

Reporting Structure: The UX Researcher will join an "international UX team" and collaborate with "cross-functional product teams." The specific reporting manager for this temporary role is not detailed, but it's likely a Lead UX Researcher, Head of UX, or a Product Lead who oversees research efforts for their product area. The emphasis on collaboration suggests a matrixed reporting structure where functional (UX team) and project-based (product team) reporting lines coexist.

Operations Impact: The core function of this role is to ensure that product decisions are evidence-based and user-centric. By uncovering user needs and validating product ideas, the UX Researcher directly influences the usability, desirability, and ultimately, the success of Digistore24's digital sales software. This impact translates into improved user satisfaction, higher conversion rates for sellers on the platform, and a stronger competitive position in the market. The temporary nature of the role suggests it might be to support a specific project or to fill a gap while a permanent hire is sought, making the immediate impact crucial.

Growth Opportunities:

  • Skill Specialization: Opportunity to deepen expertise in specific qualitative research methods or gain exposure to quantitative analysis techniques.
  • Process Improvement Leadership: Contribute significantly to the development and refinement of research operations and scaling strategies, which could lead to roles focused on research operations management or UX program management.
  • Cross-Functional Exposure: Gain valuable experience working with diverse product teams, understanding different product development lifecycles and business challenges.
  • International Collaboration: Work within an international team, enhancing cross-cultural communication and collaboration skills.
  • Potential for Future Opportunities: While temporary, a strong performance could open doors for future roles within Digistore24 or provide excellent references for other opportunities in the tech industry.

πŸ“ Enhancement Note: The temporary nature of this role is a key factor. Growth opportunities will likely be focused on skill development and demonstrable impact within the 1-year timeframe, rather than a clear long-term career path within Digistore24 unless the contract is extended or converts to permanent.

🌐 Work Environment

Office Type: The company offers a hybrid approach: candidates can work 100% remotely from anywhere in Europe or from one of their partner coworking spaces (for a maximum of 3 days a week). This provides significant flexibility.

Office Location(s): While the specific locations of partner coworking spaces are not detailed, the company is German-based, suggesting potential access to spaces in major German cities. However, the primary mode of operation for this role is fully remote.

Workspace Context:

  • Remote-First Culture: The role is designed for remote work, implying that communication, collaboration, and team cohesion are managed through digital tools.
  • Collaborative Digital Environment: Expect to use tools like Slack for communication, video conferencing for meetings and research sessions, and potentially collaborative platforms for documentation and project management.
  • Access to Tools: The company provides access to professional research tools and modern equipment (ThinkPad or MacBook), ensuring that remote employees have the necessary resources to perform their duties effectively.
  • International Team Interaction: Opportunities to connect with colleagues from diverse backgrounds, fostering a rich and dynamic work environment.

Work Schedule: Flexible working hours are offered from Monday to Friday. This allows individuals to structure their workday around their personal schedules and peak productivity times, provided they meet project deadlines and are available for scheduled research sessions and team collaborations.

πŸ“ Enhancement Note: The flexibility in location (remote within Europe or hybrid with coworking spaces) is a significant perk. Candidates should be prepared for a remote-first communication style and be comfortable managing their own work schedule effectively.

πŸ“„ Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical UX Researcher interview process involves several stages:

  • Application Screening: Initial review of CV and portfolio.
  • Recruiter/HR Screen: A brief call to assess basic qualifications, cultural fit, and salary expectations.
  • Hiring Manager/Team Interview: In-depth discussion about experience, skills, and approach to UX research. This may include behavioral questions and scenario-based questions.
  • Portfolio Presentation & Case Study: Candidates are typically asked to present a selection of their work from their portfolio, detailing their process, challenges, and outcomes. This is a critical stage.
  • Skills Assessment/Practical Exercise: Potentially a small research task or a problem-solving exercise related to Digistore24's products.
  • Cross-functional Team Interview: Meeting with potential collaborators (e.g., a Product Manager or Designer) to assess teamwork and communication.
  • Final Interview/Offer: Discussion with senior leadership or final decision-makers.

Portfolio Review Tips:

  • Curate Selectively: Choose 2-3 of your strongest projects that best demonstrate your end-to-end UX research capabilities, particularly those relevant to SaaS or e-commerce.
  • Structure Your Case Studies: For each project, clearly outline:
    • The Problem/Context: What was the business or user problem you were trying to solve?
    • Your Role & Responsibilities: Clearly define what you did.
    • Methodology: Detail the research methods used and why they were chosen.
    • Process: Walk through your steps, including planning, recruitment, data collection, and analysis.
    • Insights & Findings: Present the key discoveries clearly and concisely.
    • Impact & Outcomes: Crucially, explain how your research influenced product decisions and what the results were (e.g., improved conversion rates, reduced user errors, increased satisfaction). Use metrics where possible.
    • Challenges & Learnings: Briefly touch upon any obstacles faced and what you learned.
  • Highlight Research Operations: If you have specific examples of managing research operations (recruitment, scheduling, repository management), make sure to showcase them, given the role's emphasis.
  • Visual Appeal: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear visuals, diagrams, and concise text.
  • Tailor to Digistore24: If possible, subtly tailor your presentation to reflect an understanding of Digistore24's products and user base.

Challenge Preparation:

  • Anticipate Research Scenarios: Be prepared to discuss how you would approach researching specific features or user flows within Digistore24's platform.
  • Practice Presenting: Rehearse your portfolio presentation to ensure smooth delivery within a given time limit. Practice explaining complex concepts clearly and concisely.
  • Prepare Questions: Have thoughtful questions ready to ask the interviewers about the team, company culture, current research challenges, and product roadmap. This demonstrates engagement and interest.
  • Language Fluency: Be ready to conduct parts of the interview or present in both English and German if required, demonstrating your C2 proficiency.

πŸ“ Enhancement Note: The emphasis on "managing research operations" and "scaling research" means candidates should be ready to discuss not just how they do research, but also how they make research processes more efficient and accessible for others. The temporary nature might mean the interview process is streamlined, so being well-prepared is key.

πŸ›  Tools & Technology Stack

Primary Tools:

  • Research Execution Platforms:
    • Lyssna: Likely used for survey creation and distribution, potentially for qualitative feedback collection.
    • Typeform: Similar to Lyssna, used for surveys and forms, emphasizing user experience in data collection.
    • Hotjar: For behavioral analytics, heatmaps, and session recordings, offering visual insights into user interactions on the website/app.
  • Data Synthesis & Management:
    • Dovetail: A popular tool for synthesizing qualitative research data, organizing notes, identifying themes, and creating shareable insights.
    • Airtable: A flexible database/spreadsheet hybrid that can be used for managing participant databases, research projects, and maintaining research repositories.
  • Collaboration & Communication:
    • Slack: The primary tool for internal communication, team discussions, and rapid information sharing.
    • Video Conferencing Tools (e.g., Zoom, Google Meet): Essential for conducting remote interviews, usability tests, and team meetings.
  • Design & Prototyping Tools (Familiarity): While not directly used for research execution, familiarity with tools like Figma, Sketch, or Adobe XD is beneficial for understanding designer workflows and reviewing prototypes.

Analytics & Reporting:

  • Web Analytics Tools (e.g., Google Analytics): Understanding how to access and interpret quantitative user behavior data to inform research questions and validate findings.
  • Internal BI/Reporting Tools: Potentially used for accessing product usage data or business metrics.

CRM & Automation:

  • CRM (e.g., Salesforce, HubSpot - basic understanding): Understanding how customer data is managed can be helpful for context, especially in an e-commerce environment.
  • Automation Tools (e.g., Zapier, internal scripts): Familiarity with how data can flow between systems might be relevant for research operations.

πŸ“ Enhancement Note: The specific mention of Lyssna, Hotjar, Typeform, Dovetail, and Airtable indicates these are the preferred tools. Candidates should be prepared to discuss their experience with these specific platforms. If they haven't used them, they should be ready to articulate how their experience with similar tools translates.

πŸ‘₯ Team Culture & Values

Operations Values: Digistore24 emphasizes living their values. While not explicitly listed in the provided text, these are likely to be inferred from phrases like "outcome-focused," "direct feedback culture," "autonomy from day one," "flat hierarchies," and "international UX team that values evidence-based decisions and continuous learning."

  • Evidence-Based Decision Making: A strong commitment to using data and user insights to guide all product and business decisions. Operations professionals are expected to be data-driven and analytical.
  • Outcome Orientation: Focus on achieving tangible results and making a measurable impact, rather than just completing tasks. Operations roles are expected to contribute directly to business goals.
  • Autonomy & Initiative: Employees are empowered to take ownership of their work, identify opportunities, and drive initiatives forward without constant supervision. This applies to research questions, process improvements, and problem-solving.
  • Continuous Learning & Growth: A culture that supports professional development, skill enhancement, and staying current with industry best practices.
  • Open Communication & Direct Feedback: An environment where constructive feedback is regularly given and received, fostering transparency and rapid improvement.
  • Collaboration & Teamwork: Emphasis on working effectively with diverse, international teams to achieve common goals.

Collaboration Style:

  • Cross-functional Integration: The UX Researcher will work closely with Product Managers, Designers, and Engineers, indicating a highly integrated and collaborative approach to product development.
  • Shared Ownership: The emphasis on "helping product managers, designers, and developers make evidence-based decisions" suggests a collaborative partnership where insights are shared and acted upon collectively.
  • Direct Communication Channels: The use of Slack and a "first-name culture" implies direct, informal communication rather than strictly hierarchical channels.
  • Process Improvement Focus: The expectation to "help scale research" and improve processes suggests a collaborative environment where team members contribute to refining workflows and best practices together.

πŸ“ Enhancement Note: The values of "autonomy," "initiative," and "self-starting" are critical for this role, especially given its temporary nature and remote setting. Candidates should be ready to provide examples of how they have demonstrated these qualities in previous roles.

⚑ Challenges & Growth Opportunities

Challenges:

  • Temporary Role Dynamics: Navigating a 1-year contract requires quickly integrating into the team, demonstrating value, and achieving project goals within a defined timeframe. Managing expectations and making a significant impact in a limited period is key.
  • Scaling Research Operations: Contributing to the scaling of research processes within a growing company presents an opportunity to implement best practices and drive efficiency, but also requires navigating existing structures and potentially limited resources.
  • Remote Collaboration: Effectively collaborating with international, remote teams requires strong communication skills, proactive engagement, and adeptness with digital collaboration tools.
  • Balancing Qualitative & Quantitative: The role encourages mixing methods, which can be challenging if one's expertise is heavily skewed towards only one type of research.
  • Ambiguity in Research Questions: The requirement to "identify opportunities yourself" means dealing with situations where research needs are not clearly defined, requiring the researcher to proactively scope and define projects.

Learning & Development Opportunities:

  • Deepen UX Research Expertise: Gain hands-on experience across various qualitative methods and potentially quantitative analyses within a real-world SaaS/e-commerce product context.
  • Research Operations & Scaling: Develop skills in optimizing research workflows, managing research infrastructure, and contributing to the strategic growth of a research function.
  • Cross-Functional Collaboration Mastery: Enhance ability to work effectively with product, design, and engineering teams, understanding their perspectives and needs.
  • Tool Proficiency: Become proficient with a suite of industry-standard research tools like Dovetail, Lyssna, and Airtable.
  • Exposure to a Stable Tech Company: Learn from a successful, product-funded German tech company, understanding its operational nuances and business model.

πŸ“ Enhancement Note: The challenges are directly tied to the role's responsibilities and temporary status. The growth opportunities are significant for someone looking to gain practical experience in research operations and demonstrate impact in a limited timeframe.

πŸ’‘ Interview Preparation

Strategy Questions:

  • Research Strategy & Planning: "How would you approach understanding user needs for a new feature in our digital sales platform?" or "Describe a time you had to define research questions with ambiguous goals. What was your process and outcome?"
    • Preparation: Be ready to outline your process for scoping research, aligning with stakeholders, defining objectives, and selecting appropriate methodologies. Emphasize how you translate business goals into research questions.
  • Collaboration & Stakeholder Management: "Tell me about a time you had to convince a stakeholder to prioritize user feedback based on your research findings." or "How do you ensure your research insights are understood and acted upon by product managers and engineers?"
    • Preparation: Prepare STAR method (Situation, Task, Action, Result) responses for scenarios involving collaboration, influencing others, and communicating complex information. Highlight your ability to build relationships and tailor your communication to different audiences.
  • Problem-Solving & Efficiency: "Describe a situation where you improved a research process or tool to make it more efficient. What was the impact?" or "How would you manage participant recruitment for a study with very specific criteria?"
    • Preparation: Focus on examples that showcase your operational skills, ability to identify inefficiencies, and implement solutions. Quantify the impact of your improvements where possible.

Company & Culture Questions:

  • "Based on our company values (evidence-based, outcome-focused, autonomous, continuous learning), how would you approach this role?"
    • Preparation: Research Digistore24's values thoroughly. Be ready to articulate how your working style and past experiences align with these principles, providing specific examples.
  • "What are your thoughts on working in a flat hierarchy and a first-name culture?"
    • Preparation: Express enthusiasm for open communication and direct feedback. Share examples of how you thrive in such environments.
  • "Why are you interested in a temporary, 1-year contract role?"
    • Preparation: Frame your answer positively, focusing on the opportunity to make a significant impact within a specific timeframe, gain diverse experience, or contribute to a critical project.

Portfolio Presentation Strategy:

  • Focus on Impact: For each project presented, clearly articulate the "so what?" – what was the business impact or user benefit derived from your research? Use metrics if available.
  • Demonstrate Operational Skills: Actively discuss your role in managing research operations (recruitment, scheduling, data organization) if applicable to the chosen projects.
  • Showcase Synthesis & Communication: Clearly explain how you synthesized raw data into actionable insights and how you communicated these findings. Use visuals like personas or journey maps effectively.
  • Address Ambiguity & Proactiveness: Highlight instances where you proactively identified research opportunities or navigated unclear project scopes.
  • Language Fluency: Be prepared to present sections of your portfolio in both English and German to demonstrate your dual-language capability.

πŸ“ Enhancement Note: For a temporary role, interviewers will likely focus heavily on your ability to hit the ground running, demonstrate immediate value, and integrate quickly into the team. Highlighting your proactive nature and operational efficiency will be key.

πŸ“Œ Application Steps

To apply for this UX Researcher position:

  1. Submit Your Application: Navigate to the provided application link on join.com and submit your CV and any requested supporting documents.
  2. Curate Your Portfolio: Select 2-3 of your most impactful UX research projects. Ensure each project clearly details the problem, your role, methodology, insights, and, crucially, the impact on the product or business. Prioritize projects that showcase both research execution and operational management.
  3. Tailor Your Resume: Highlight keywords and responsibilities mentioned in the job description, such as "UX Researcher," "Research Operations," "Qualitative Studies," "Usability Testing," "Surveys," "Data Analysis," "Agile," "SaaS/E-commerce," and your proficiency in English and German (C2/Native). Quantify achievements whenever possible.
  4. Prepare for Language Fluency: Be ready to conduct parts of your interview and potentially present your portfolio in both English and German, demonstrating your C2 proficiency in both languages.
  5. Research Digistore24: Understand their product offerings, target audience (online entrepreneurs selling digital products), and company values. This will help you tailor your responses and ask insightful questions.
  6. Practice Your Portfolio Presentation: Rehearse presenting your selected case studies, focusing on clarity, conciseness, and demonstrating your ability to drive evidence-based decisions. Be prepared to discuss your operational contributions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

2–4 years of experience in user research or research operations is required, ideally in a SaaS or e-commerce environment. Strong communication skills in English and German, along with familiarity with agile product teams and user-centered design processes, are essential.