UX Researcher - Manchester, UK - Fulltime - Hybrid

📍 Job Overview

Job Title: UX Researcher

Company: Capgemini

Location: Manchester, UK

Job Type: Fulltime

Category: User Experience Research / Digital Transformation

Date Posted: April 22, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead and manage a team of UX Researchers, ensuring efficient project delivery and alignment with strategic business objectives.

• Drive the implementation and continuous improvement of user-centered design strategy and research processes within a banking domain context.

• Oversee the planning, execution, and analysis of comprehensive user research initiatives, including usability testing, ethnography, and persona development.

• Provide strategic insights and actionable recommendations based on research findings to inform digital product and service design for various banking channels.

• Foster a "research-first" culture by promoting user-centered design principles and best practices across digital teams and the wider organization.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher, implying significant autonomy and responsibility for team leadership, strategic direction, and process ownership within the UX research function, specifically within the context of digital transformation projects for a banking client.

📈 Primary Responsibilities

• Manage and mentor a team of UX professionals, overseeing workloads, sprint planning, and ensuring efficient execution of research projects.

• Develop and implement robust research methodologies, including experimental design, qualitative and quantitative analysis, and test method selection.

• Design, conduct, and analyze user-centered design research and usability testing for banking channels, identifying user needs, goals, and pain points.

• Oversee the SME (Subject Matter Expert) Customer Research Panel, managing recruitment, engagement, and data integrity.

• Collaborate closely with Digital Performance Optimisation Leads, Content Designers, and other stakeholders to define and champion user-centered design strategies and processes.

• Create roadmaps and timelines for project work, providing strategic insight into research deliverables and their impact on business outcomes.

• Lead moderated user testing sessions, workshops, and other research activities, ensuring compliance and effectiveness.

• Provide constructive feedback and guidance to UX team members conducting user testing and workshops.

• Conduct in-house research for new product and concept developments, including user requirements gathering and early-stage testing.

• Champion user-centered design principles and best practices across the organization, fostering a strong research culture.

• Ensure adherence to all relevant regulatory requirements, including the Consumer Duty, within research activities.

📝 Enhancement Note: The responsibilities highlight a dual focus on team leadership and hands-on research execution. The emphasis on "management of the research team," "Implementation and management of research processes," and "supervision and collaboration" indicates a senior-level role requiring both strategic oversight and practical application of UX research expertise. The inclusion of "banking domain" and "Cooperative Bank channels" suggests a specific industry focus.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field is typically expected for a Senior UX Researcher role.

Experience: Significant experience (estimated 5-10 years) in UX research, with a proven track record in managing research teams and projects within a digital or consulting environment. Experience within the banking or financial services sector is highly desirable.

Required Skills:

• Proven experience in team management and mentorship, including leading and motivating researchers.

• Expertise in designing, conducting, and analyzing user-centered research and usability testing (moderated and unmoderated).

• Strong understanding and application of various research methods, including ethnography, persona development, task/workflow modeling, and iterative testing.

• Proficiency in qualitative and quantitative data analysis and the ability to select appropriate research methods.

• Excellent verbal and written communication skills, with a strong ability to present research findings and recommendations effectively to diverse stakeholders.

• Demonstrated ability to manage multiple concurrent projects, assess workloads, and meet delivery expectations and deadlines.

• High level of customer focus and a deep understanding of customer needs and user journeys.

• Experience working within an Agile development environment, collaborating with UX designers, developers, and product teams.

• Ability to take initiative, innovate, and drive change through user insights.

Preferred Skills:

• Experience with participant recruiting and screener creation for research panels.

• Familiarity with experimental design principles.

• Knowledge of statistical analysis techniques relevant to UX research.

• Experience with digital performance optimisation alongside UX research.

• Understanding of regulatory requirements in the banking sector (e.g., Consumer Duty).

📝 Enhancement Note: The required skills list is extensive and emphasizes leadership, methodological breadth, analytical capability, and strong stakeholder management. The "Essential" label for many points suggests these are non-negotiable. The mention of specific research types like "ethnography" and "persona development" along with "statistical qualitative quantitative analysis" points to a need for a well-rounded researcher.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong track record in user research and its impact on product development.

• Case studies showcasing the end-to-end research process, from problem definition and methodology selection to analysis and actionable recommendations.

• Evidence of managing research projects, including scope, timelines, and stakeholder communication.

• Examples of user-centered design strategy implementation and its successful outcomes.

Process Documentation:

• Ability to document and articulate research processes clearly, including planning, execution, analysis, and reporting phases.

• Experience in developing and refining research workflows to enhance efficiency and effectiveness.

• Examples of how research insights have been translated into actionable design specifications or product improvements.

• Documentation of the implementation and management of research processes, demonstrating an understanding of process optimization.

📝 Enhancement Note: While not explicitly detailed as "portfolio requirements," the job description heavily implies the need for candidates to demonstrate their experience through examples of managing teams, implementing research processes, and conducting various research activities. Applicants should be prepared to showcase their work through a portfolio that highlights these capabilities.

💵 Compensation & Benefits

Salary Range: Based on the Senior UX Researcher title, experience level (5-10 years), location (Manchester, UK), and the consulting nature of Capgemini, a competitive salary range would typically fall between £55,000 - £75,000 per annum. This is an estimate and can vary based on specific experience, client project, and negotiation.

Benefits:

• Comprehensive Wellbeing Support: Access to wellbeing apps (Thrive, Peppy) and trained Mental Health Champions.

• Learning and Development: Extensive training and development opportunities, including access to over 250,000 courses, think tanks, hackathons, and numerous external certifications (AWS, Microsoft, Harvard ManageMentor, Cybersecurity).

• Ethical Business Practices: Commitment to ethical business choices, recognized by Ethisphere® for 13 consecutive years.

• Inclusive Recruitment: Commitment to being a Disability Confident Employer, offering interviews to candidates meeting minimum criteria.

• Professional Growth: Opportunities for career progression within Capgemini and its client projects.

• Hybrid Working Model: A flexible blend of office, client site, and home working.

Working Hours: The role is described as "Fulltime," and the standard working hours are estimated to be around 40 hours per week. The hybrid working model offers flexibility within this structure.

📝 Enhancement Note: Salary is not provided, so an estimated range based on industry benchmarks for a Senior UX Researcher in Manchester, UK has been provided. The benefits listed are extensive and highlight Capgemini's commitment to employee wellbeing, continuous learning, and ethical practices.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Digital Transformation, AI Services. Capgemini operates across a broad spectrum of industries, with a significant focus on digital transformation, cloud, data, AI, and business services. This role specifically mentions expertise in the banking domain, indicating a focus on financial services clients.

Company Size: Capgemini is a global leader with approximately 420,000 team members in over 50 countries, classifying it as a very large enterprise.

Founded: Capgemini has a heritage of nearly 60 years.

Team Structure:

• The UX Research team is part of a larger digital transformation or consulting practice within Capgemini, likely serving various clients, including major banking institutions.

• The Senior UX Researcher will manage a team of UX professionals, suggesting a hierarchical structure where the researcher leads and mentors others.

Methodology:

• Emphasis on user-centered design principles and a "research-first" approach.

• Utilizes a range of UX research methodologies, including ethnography, usability testing, persona development, and iterative testing.

• Operates within an Agile development framework, integrating research seamlessly into the product development lifecycle.

• Focus on delivering tangible business value through technology and data-driven insights.

Company Website: www.capgemini.com

📝 Enhancement Note: Capgemini's scale and global presence mean this role likely involves working on large-scale, impactful projects for major clients. The hybrid nature and the emphasis on wellbeing and ethical practices suggest a modern, employee-centric corporate culture within a large consulting firm.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Researcher. This level signifies a leadership role with significant responsibility for managing a team, influencing research strategy, and driving research execution on complex projects. It requires a balance of deep UX research expertise and strong management capabilities.

Reporting Structure: The Senior UX Researcher will likely report to a Head of UX, Digital Transformation Lead, or a Director within the consulting practice. They will directly manage a team of UX Researchers.

Operations Impact: This role has a direct impact on the success of digital transformation initiatives by ensuring that products and services are designed with a deep understanding of user needs. This leads to improved customer satisfaction, increased user adoption, enhanced operational efficiency, and ultimately, stronger business outcomes for Capgemini's clients within the banking sector.

Growth Opportunities:

• Leadership Advancement: Potential to progress into roles such as Head of UX Research, Director of User Experience, or lead large-scale UX strategy for major client accounts.

• Specialization: Opportunity to deepen expertise in specific areas of UX research (e.g., AI-driven research, accessibility research, behavioral economics in UX) or in the banking domain.

• Cross-functional Exposure: Gaining experience across various client projects and industries within Capgemini's portfolio, expanding strategic understanding.

• Mentorship & Training: Continuous learning opportunities through Capgemini's extensive development programs and certifications, enabling skill enhancement and career progression.

📝 Enhancement Note: The Senior UX Researcher role is positioned as a significant step in a UX career, offering leadership experience and strategic influence. Capgemini's commitment to learning and development provides a structured path for career growth within the company.

🌐 Work Environment

Office Type: Hybrid. This means the role involves a mix of working from Capgemini offices, client sites, and home. The specific balance will depend on project needs and individual arrangements, but 100% remote work is not permitted.

Office Location(s): Manchester, UK. Specific office addresses are not detailed but will be part of Capgemini's Manchester presence.

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration, with opportunities to work alongside colleagues in the office and on client premises.

• Operations Tools & Technology: While not explicitly listed, a modern UX research environment would typically include access to usability testing platforms, survey tools, data analysis software, and collaborative project management tools.

• Team Interaction: Regular interaction with the UX research team, digital performance leads, content designers, and project stakeholders, both within Capgemini and at client organizations.

Work Schedule: Full-time, with a hybrid arrangement allowing for flexibility. Standard working hours are expected, with potential for project-driven demands.

📝 Enhancement Note: The hybrid work model is a key feature, requiring candidates to be comfortable with a flexible, multi-location work approach. The emphasis on collaboration in this model suggests that office time will be focused on team activities and client engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An HR or recruitment team will likely review applications and conduct an initial screening call to assess basic qualifications and fit.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, leadership capabilities, and understanding of UX research principles.

• Team/Stakeholder Interviews: Interviews with other UX team members, digital leads, or client stakeholders to assess collaboration skills, technical expertise, and cultural fit.

• Portfolio Review: A critical stage where candidates will present their portfolio, showcasing key projects, research methodologies, and impact. This will likely involve explaining their role, process, and outcomes.

• Assessment/Case Study: Potentially a practical exercise or case study to evaluate problem-solving skills, research design, and ability to articulate findings and recommendations under pressure.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your leadership, research breadth, and impact within the banking or a similar regulated industry.

• Structure for Impact: For each project, clearly outline the problem, your role and responsibilities, the research methodologies used, key insights, the implemented solutions, and measurable outcomes/ROI.

• Highlight Leadership: Emphasize your experience managing teams, mentoring researchers, and driving research strategy.

• Showcase Process: Clearly articulate your research process, including how you select methods, manage stakeholders, and translate insights into actionable recommendations.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the impact of your research on user experience, business goals, and client success.

Challenge Preparation:

• Research Design: Be prepared to design a research plan for a hypothetical banking-related UX problem, considering objectives, target users, methodologies, and timelines.

• Problem-Solving: Anticipate questions asking how you would approach specific UX challenges, troubleshoot research issues, or handle conflicting stakeholder feedback.

• Strategic Thinking: Practice articulating how user research aligns with broader business objectives and contributes to digital transformation strategies.

📝 Enhancement Note: The interview process will heavily weigh the candidate's ability to demonstrate practical experience and leadership through a portfolio. Candidates should prepare to articulate their contributions, methodologies, and the impact of their work with specific examples.

🛠 Tools & Technology Stack

Primary Tools:

• Usability Testing Platforms: Tools like UserTesting.com, Lookback, Maze, or similar for conducting moderated and unmoderated remote usability tests.

• Survey Tools: Platforms such as SurveyMonkey, Qualtrics, or Google Forms for designing and distributing user surveys.

• Prototyping & Wireframing Tools (Familiarity): While not a design role, familiarity with tools like Figma, Sketch, Adobe XD, or InVision is beneficial for understanding prototypes and collaborating with designers.

• Session Replay & Analytics: Tools like Hotjar, FullStory, or Google Analytics for analyzing user behavior on live websites and applications.

Analytics & Reporting:

• Data Analysis Software: Proficiency in tools for qualitative data analysis (e.g., Dovetail, NVivo) and potentially quantitative analysis (e.g., Excel, SPSS, R for statistical analysis).

• Presentation Software: Advanced skills in PowerPoint, Google Slides, or Keynote for creating impactful research reports and presentations.

• Dashboarding Tools (Familiarity): Awareness of tools like Tableau or Power BI for visualizing research data and impact.

CRM & Automation:

• Project Management Tools: Experience with Agile project management tools like Jira, Asana, or Trello for sprint planning and task management.

• Collaboration Platforms: Proficiency in tools like Microsoft Teams, Slack, or Confluence for team communication and knowledge sharing.

📝 Enhancement Note: The job description implies a need for a broad understanding of UX research tools and methodologies. While specific software isn't mandated, familiarity with industry-standard tools for testing, surveys, data analysis, and collaboration is crucial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design and development decisions.

• Data-Driven Decision Making: Relying on robust research and data to inform strategy, design, and business actions.

• Collaboration & Teamwork: Working effectively with cross-functional teams and stakeholders to achieve shared goals.

• Innovation & Continuous Improvement: Constantly seeking new ways to enhance user experience and research methodologies.

• Ethical Conduct: Upholding high ethical standards in research practices and business operations, aligning with Capgemini's global values.

• Wellbeing: Promoting a healthy and supportive work environment for all team members.

Collaboration Style:

• Cross-functional Integration: Actively collaborates with digital performance leads, content designers, developers, product managers, and business stakeholders to ensure research insights are integrated into the product lifecycle.

• Open Communication: Encourages open dialogue, feedback exchange, and knowledge sharing within the UX research team and with partner teams.

• Proactive Engagement: Proactively seeks opportunities to embed research into projects and influence strategic decision-making.

📝 Enhancement Note: Capgemini's stated values of wellbeing, ethical business, and innovation are central. For this role, these translate into a collaborative, user-focused, and data-informed approach to UX research, with a strong emphasis on fostering a positive and supportive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Demands with Research Best Practices: Navigating client project timelines and priorities while ensuring rigorous and ethical UX research is conducted.

• Driving Research-First Culture: Effectively championing user-centered design principles and influencing stakeholders who may not fully appreciate the value of UX research.

• Managing a Diverse Team: Leading and motivating a team of researchers with varying skill sets and experience levels.

• Adapting to Evolving Technologies: Keeping pace with new UX research tools, techniques, and the increasing integration of AI in user experience.

• Data Overload & Insight Extraction: Sifting through large volumes of qualitative and quantitative data to derive clear, actionable insights.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Opportunities to train in specialized research methods, AI-driven research tools, and advanced analytics.

• Industry-Specific Expertise: Deepening knowledge within the banking and financial services sector through client engagements and specialized training.

• Leadership Development: Participating in leadership programs, management training, and mentorship to hone team management and strategic planning skills.

• External Certifications and Conferences: Access to resources for obtaining industry certifications and attending leading UX and digital transformation conferences.

📝 Enhancement Note: The challenges presented are typical for senior roles in consulting, requiring adaptability, strong influence, and strategic thinking. Capgemini's commitment to learning provides a clear pathway to address these challenges and foster professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a stakeholder who was resistant to user research findings. How did you approach it, and what was the outcome?" (Focus on communication, data-driven persuasion, and stakeholder management.)

• "How would you design a research plan to understand user needs for a new mobile banking feature, considering a tight deadline and budget?" (Demonstrate structured thinking, methodology selection, and prioritization skills.)

Company & Culture Questions:

• "What interests you about Capgemini and this specific role within the banking domain?" (Show research into Capgemini's values, client work, and connect it to your expertise.)

• "How do you foster a user-centered design culture within a team and across an organization?" (Explain your approach to advocacy, education, and embedding research.)

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative – the challenge, your journey (research process), the turning point (key insights), and the resolution (impact/outcome).

• Visuals: Use clear, concise visuals (screenshots, charts, persona examples) to illustrate your points.

• Focus on Impact: Quantify results whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction by Y points").

• Highlight Leadership: Clearly delineate your specific contributions and those of your team.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, decision-making process, and challenges encountered.

📝 Enhancement Note: Candidates should prepare to articulate their leadership philosophy, strategic thinking, and practical application of UX research in a consulting context, specifically for the banking sector. Emphasizing impact and alignment with Capgemini's values will be key.

📌 Application Steps

To apply for this UX Researcher position:

• Visit the Capgemini careers website and locate the job posting using the provided URL or by searching for "UX Researcher Manchester."

• Customize Your Resume: Tailor your resume to highlight experience in team management, UX research methodologies, banking domain exposure, and Agile environments. Use keywords from the job description.

• Prepare Your Portfolio: Curate a strong portfolio showcasing 3-5 relevant projects that demonstrate your leadership, research process, impact, and ability to work with stakeholders. Be ready to present and discuss these in detail.

• Practice Interview Responses: Prepare for behavioral and situational questions related to leadership, problem-solving, stakeholder management, and UX strategy. Practice articulating your experience using the STAR method (Situation, Task, Action, Result).

• Research Capgemini: Understand Capgemini's mission, values, recent projects, and their approach to digital transformation and user experience. Familiarize yourself with their commitment to wellbeing and ethical practices.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.