UX Researcher II

📍 Job Overview

Job Title: UX Researcher II Company: Remitly Location: Raleigh, NC, United States Job Type: FULL_TIME Category: User Experience (UX) Research Date Posted: 2025-09-25T00:00:00 Experience Level: Mid-Level (2-5 years implied) Remote Status: On-site

🚀 Role Summary

• Spearhead user research initiatives, from planning and methodology selection to execution and insight synthesis for core products.
• Collaborate cross-functionally with Product Managers, Technology Leaders, and UX Designers to define research objectives and translate business needs into actionable research questions.
• Gather and analyze qualitative and quantitative user data using a variety of research methods to inform product strategy and design decisions.
• Communicate research findings and actionable recommendations clearly to stakeholders, driving improvements in product user experience and utility.
• Actively recruit participants for research studies and manage participant relationships to ensure high-quality data collection.

📝 Enhancement Note: The role is described as "mid-level researcher" and mentions working with a "senior researcher," suggesting a progression path within the UX Research team. The focus on "core products" indicates a significant impact on foundational offerings.

📈 Primary Responsibilities

• Research Planning & Execution: Design and execute comprehensive user research studies, including but not limited to usability testing, in-depth interviews, surveys, and contextual inquiries, to address specific product and business questions.
• Stakeholder Collaboration: Partner closely with Product Management, Engineering, and Design teams to identify key research needs, align on research objectives, and ensure research insights are integrated into the product development lifecycle.
• Methodology Selection & Application: Determine the most appropriate research methodologies to answer critical questions, considering factors like project timelines, resources, and the nature of the product or feature being evaluated.
• Data Synthesis & Insight Generation: Analyze and synthesize diverse qualitative and quantitative data from research studies to identify user needs, pain points, behaviors, and opportunities for improvement.
• Insight Communication & Advocacy: Clearly articulate research findings, insights, and actionable recommendations through compelling reports, presentations, and workshops to stakeholders at various levels, advocating for the user throughout the product development process.
• Iterative Design Support: Work closely with UX Designers to test and iterate on design solutions, providing continuous user feedback to refine user interfaces and interactions.
• Market & Competitive Analysis: Stay abreast of market trends, emerging technologies, and competitor product offerings to identify potential user experience gaps or opportunities.
• Participant Recruitment & Management: Develop and execute participant recruitment strategies to ensure diverse and representative user samples for research studies, managing relationships and logistics effectively.

📝 Enhancement Note: The responsibilities emphasize a proactive approach to research, requiring the candidate to not only execute studies but also to plan, select methodologies, and effectively communicate findings to drive product improvements. The mention of working with a senior researcher suggests a mentorship component.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human Factors, Psychology, Anthropology, Human Geography, Computer Science, Design, or a related field.

Experience:

• Demonstrated experience (2-4 years suggested) in planning and conducting user research studies.
• Proven ability to independently lead and manage small to medium-sized research projects from inception to completion.

Required Skills:

• User Research Methodologies: Proficient in a range of qualitative and quantitative research methods, including usability testing (moderated and unmoderated), user interviews, surveys, card sorting, and heuristic evaluations.
• Data Analysis & Synthesis: Strong ability to synthesize complex qualitative and quantitative data into clear, actionable insights and recommendations.
• Stakeholder Communication: Excellent verbal and written communication skills, with the ability to present research findings effectively to diverse audiences, including product managers, designers, engineers, and leadership.
• Collaboration & Teamwork: Proven ability to work effectively in a cross-functional team environment, building strong relationships with product, design, and engineering partners.
• Survey Tools: Experience utilizing survey platforms such as SurveyMonkey, Qualtrics, or similar tools for data collection.
• Prioritization: Ability to prioritize research findings based on strategic importance and research questions to deliver maximum impact.

Preferred Skills:

• Experience researching AI-powered products and leveraging AI tools to enhance research processes.
• Familiarity with the Jobs to Be Done (JTBD) framework for understanding user needs and motivations.
• Understanding of the U.S. legal system and its users, given the company's domain.
• Experience with remote research tools and platforms.
• Knowledge of statistical analysis and quantitative research methods.

📝 Enhancement Note: The preferred qualifications highlight specific areas of growth and strategic importance for Remitly, particularly AI and the legal domain. The suggested years of experience (2-4) align with a "mid-level" designation, indicating a need for some foundational experience but also room for development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Case Studies: Present 2-3 detailed case studies showcasing end-to-end user research projects. Each case study should clearly articulate the research problem, your role and responsibilities, the methodologies employed, the research process, key findings, and the impact of your recommendations on product design and user experience.
• Methodology Diversity: Demonstrate proficiency in a variety of research methods within your portfolio, highlighting your ability to select the most appropriate approach for different research questions.
• Data Synthesis Examples: Include examples of how you synthesized both qualitative and quantitative data, showing progression from raw data to actionable insights and concrete recommendations.
• Impact & Outcomes: Quantify the impact of your research whenever possible, using metrics or qualitative evidence to demonstrate how your insights influenced product decisions and improved user outcomes.

Process Documentation:

• Research Plan Documentation: Showcase examples of well-structured research plans that clearly outline objectives, target participants, methodologies, timelines, and success criteria.
• Synthesis & Reporting Frameworks: Provide examples of your approach to synthesizing research data and presenting findings, whether through detailed reports, slide decks, or interactive prototypes.
• Collaboration Workflows: Illustrate how you integrate research findings into design and development workflows, demonstrating your ability to collaborate effectively with cross-functional teams.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it serves as tangible proof of research capabilities. Candidates should focus on demonstrating a structured approach to research, effective data synthesis, and measurable impact. The emphasis on "core products" suggests that research related to foundational user journeys and established product lines would be highly relevant.

💵 Compensation & Benefits

Salary Range:

• For Raleigh, NC, a mid-level UX Researcher with 2-4 years of experience typically earns a competitive salary. Based on industry benchmarks and cost of living for the Raleigh area, a salary range of $85,000 - $115,000 USD per year is a reasonable estimate. This range can vary based on the depth of experience, specific skill set, and performance during the interview process.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage.
• Retirement Savings Plan: 401(k) with company match.
• Paid Time Off (PTO): Generous vacation, sick leave, and holidays.
• Professional Development: Opportunities for training, conferences, and continued learning in UX research.
• Life and Disability Insurance: Employer-provided coverage.
• Employee Assistance Program (EAP): Support services for personal and professional well-being.
• Potential for Stock Options/Equity: Common in tech companies like Remitly.

Working Hours:

• Standard full-time hours, typically 40 hours per week. While the role is on-site, there may be some flexibility in daily start and end times, subject to team and project needs. Occasional evening or weekend work might be required during critical project phases, with compensatory time off provided where applicable.

📝 Enhancement Note: The salary estimation is based on data from reputable sources for UX Researcher roles in the Raleigh, NC area, considering the indicated experience level and the tech industry. Benefit details are standard for a company of Remitly's presumed size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Fintech, Legal Information Services (LexisNexis is part of RELX, and the description mentions LexisNexis as the employer). Company Size: LexisNexis (and its parent company RELX) is a large, global organization. RELX employs tens of thousands of people worldwide, indicating a corporate environment with established processes and a broad reach. This means opportunities for cross-functional collaboration and exposure to diverse business units. Founded: LexisNexis has a long history, originating in the 1970s, and RELX was founded in 1959. This longevity suggests a stable company with deep industry expertise and a commitment to innovation.

Team Structure:

• The UX Researcher II will be part of a global UX team, likely working within a product division that focuses on core legal, regulatory, and business information products.
• The role involves direct collaboration with a senior researcher, suggesting a hierarchical structure within the UX research function, with opportunities for mentorship and guidance.
• Cross-functional collaboration is a key aspect, involving close partnerships with Product Managers, UX Designers, and Technology Leaders to integrate user insights into product development.

Methodology:

• The team emphasizes a user-focused approach, integrating research from the "beginning" of the product lifecycle.
• A diverse range of research methodologies is employed, indicating a data-driven and evidence-based approach to product design.
• The synthesis of qualitative and quantitative data is central to deriving actionable insights.
• Communication of recommendations and collaboration on design iterations are key operational processes.

Company Website: LexisNexis.com / RELX.com

📝 Enhancement Note: The company description identifies LexisNexis (part of RELX) as the employer. This is crucial context, as it shifts the focus from a typical fintech startup (Remitly is a separate company) to a large, established information services provider. The "advancing the rule of law" mission is a significant cultural driver. The "UX Researcher II" title might be a slight misnomer if the actual employer is LexisNexis/RELX, but the core UX research function remains the same.

📈 Career & Growth Analysis

Operations Career Level: This is a "UX Researcher II" position, typically considered a mid-level role. It implies a need for foundational UX research skills and the ability to work independently on defined projects, while also benefiting from guidance from senior team members on more complex initiatives. The scope includes planning, execution, synthesis, and communication of research findings. Reporting Structure: The researcher will work with a senior researcher, indicating a direct reporting line to a more experienced UX professional. This structure allows for mentorship and skill development. Collaboration will extend to product managers, technology leaders, and UX designers, forming a matrixed project team environment. Operations Impact: UX research directly influences product strategy and design, impacting user adoption, satisfaction, and ultimately, business outcomes like customer retention and revenue growth. By ensuring products meet user needs and are intuitive to use, UX research plays a critical role in the success of LexisNexis's information and analytics offerings.

Growth Opportunities:

• Skill Specialization: Develop expertise in advanced research methodologies, specific product domains (like AI or legal tech), or quantitative analysis.
• Project Leadership: Progress to leading larger, more complex research projects and potentially mentoring junior researchers.
• Career Progression: Advance to Senior UX Researcher, Lead UX Researcher, or even management roles within the UX team.
• Cross-functional Exposure: Gain deeper understanding of product management, design strategy, and technology development through close collaboration.
• Industry Expertise: Deepen knowledge of the legal, regulatory, and business information sectors.

📝 Enhancement Note: The "II" in the title clearly signals a mid-level position. The growth opportunities are typical for UX research roles within larger tech organizations, focusing on increasing autonomy, scope, and specialization. The mentorship from a senior researcher is a key factor for development.

🌐 Work Environment

Office Type: The job is listed as "On-site" in Raleigh, NC. This suggests a traditional office environment within a corporate setting. Office Location(s): Raleigh, NC (RDU area). This location offers a growing tech hub environment with access to talent and an active professional community. Workspace Context:

• The workspace is likely a corporate office with standard amenities.
• Expect a collaborative environment where interaction with designers, product managers, and other researchers is encouraged.
• Access to standard office technology and potentially specialized UX research tools will be provided.
• The culture is described as "passionate and diverse," indicating an inclusive and engaging work environment.

Work Schedule:

• Standard business hours (e.g., 9 AM - 5 PM), Monday to Friday, totaling 40 hours per week. While on-site, there might be some flexibility in daily scheduling, but core hours are expected for team collaboration and stakeholder availability.

📝 Enhancement Note: The on-site nature of the role means candidates should be prepared for a traditional office setting. The Raleigh location is a positive aspect, known for its tech industry presence and quality of life.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, cultural fit, and interest in the role.
• Portfolio Review: Candidates will be asked to present their UX research portfolio, typically via a virtual meeting. This is a critical step to evaluate research skills, process, and impact. Be prepared to walk through 2-3 case studies in detail.
• Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a senior UX researcher or UX lead) focusing on experience, research philosophy, problem-solving approaches, and collaboration style.
• Cross-functional Interviews: Interviews with key stakeholders such as Product Managers, UX Designers, and potentially Engineering leads to assess collaboration skills and understanding of the product development lifecycle.
• Final Interview/Executive Review: Potentially a final interview with a senior leader to assess overall fit and strategic alignment.

Portfolio Review Tips:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the research questions, your methodology, the process, key insights, recommendations, and the impact. Use a STAR (Situation, Task, Action, Result) or similar framework.
• Show, Don't Just Tell: Use visuals (screenshots, wireframes, prototypes, anonymized data charts) to illustrate your points and make your research tangible.
• Quantify Impact: Whenever possible, highlight the measurable outcomes of your research (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%", "informed a design change that led to Z business impact").
• Tailor to the Role: Emphasize projects that align with LexisNexis's product space (legal, business information) and highlight experience with methodologies mentioned in the job description (surveys, interviews, usability testing).
• Practice Your Presentation: Rehearse your portfolio walkthrough to ensure it flows logically, stays within the allotted time, and addresses potential questions proactively.

Challenge Preparation:

• Be prepared for potential case studies or take-home exercises that simulate real-world research challenges. These might involve analyzing existing data, outlining a research plan for a hypothetical feature, or critiquing a design based on UX principles.
• Focus on demonstrating your thought process, analytical skills, and ability to translate research into actionable product recommendations.

📝 Enhancement Note: The interview process is standard for UX research roles in larger tech companies. The portfolio review is the most critical component, so candidates must prepare thoroughly. Demonstrating an understanding of the company's mission ("advancing the rule of law") and its user base (legal professionals) will be advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Survey Tools: SurveyMonkey, Qualtrics (explicitly mentioned).
• Usability Testing Platforms: Tools like UserTesting.com, Lookback, Maze, or similar platforms for remote moderated and unmoderated testing.
• Prototyping Tools: Familiarity with tools used by designers, such as Figma, Sketch, or Adobe XD, for understanding and testing prototypes.
• Collaboration Tools: Jira, Confluence, Slack, Microsoft Teams for project management and team communication.

Analytics & Reporting:

• Data Analysis Software: Potentially tools like Excel, Google Sheets, SPSS, R, or Python for quantitative data analysis.
• Qualitative Data Analysis Tools: Software like Dovetail, NVivo, or ATLAS.ti for organizing and analyzing qualitative research data.
• Presentation Software: PowerPoint, Google Slides, Keynote for reporting findings.

CRM & Automation:

• While not directly managed by UX Research, familiarity with CRM systems (like Salesforce) and marketing automation tools can provide context on user journeys and data flow.

📝 Enhancement Note: Proficiency with survey tools is a requirement. Experience with qualitative data analysis tools and collaboration platforms is expected for effective workflow. Understanding how research insights integrate with product development tools is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and advocating for the user throughout the product lifecycle.
• Data-Driven Decisions: Valuing evidence and insights derived from research to inform product strategy and design.
• Collaboration & Teamwork: Fostering a collaborative environment where cross-functional teams work together to achieve common goals.
• Impact & Improvement: A focus on driving tangible improvements in product usability, effectiveness, and user satisfaction.
• Innovation: Encouraging exploration of new research methods and leveraging technology (like AI) to enhance research practices.
• Advancing the Rule of Law: A core mission that likely permeates the company culture, emphasizing the importance and impact of their work.

Collaboration Style:

• A highly collaborative style is expected, involving close partnership with Product Management, UX Design, and Engineering.
• Proactive communication and sharing of research findings are essential to ensure insights are integrated effectively.
• The team likely engages in regular feedback loops and iterative design processes, requiring open communication and a willingness to adapt based on user and stakeholder input.

📝 Enhancement Note: The company's mission to "advance the rule of law" is a significant cultural element that shapes the approach to product development and user research. Candidates who can connect their work to this larger purpose will likely resonate well.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs with Business Goals: Effectively prioritizing research initiatives that align with product roadmaps and business objectives, especially within a large organization.
• Recruiting Niche Users: Sourcing and recruiting participants who represent the target user base, particularly for specialized areas like legal professionals.
• Synthesizing Diverse Data: Integrating insights from various research methods and sources into a cohesive and actionable narrative.
• Influencing Stakeholders: Communicating research findings persuasively to drive adoption of user-centered design recommendations, particularly when facing conflicting priorities.
• Staying Current with AI: Keeping pace with advancements in AI and understanding how to research AI-driven products and leverage AI in the research process.

Learning & Development Opportunities:

• Mentorship from Senior Researchers: Direct guidance and learning from experienced professionals in the field.
• Exposure to Complex Products: Working on core products within the legal, regulatory, and business information domain offers deep learning opportunities.
• Training & Conferences: Opportunities to attend industry conferences (e.g., CHI, UXRConf) and participate in specialized training programs.
• Cross-functional Skill Development: Gaining insights into product management, design thinking, and agile development processes.
• AI Research Specialization: Developing expertise in researching AI products and applying AI in research methodologies.

📝 Enhancement Note: The challenges are typical for a mid-level researcher in a large, complex organization. The opportunities for growth, particularly in specialized areas like AI and the legal domain, are significant.

💡 Interview Preparation

Strategy Questions:

• Research Philosophy: "Describe your approach to user research. How do you decide which methodology to use for a given research question?" (Be prepared to discuss trade-offs between methods).
• Problem Solving: "Tell me about a time you uncovered a surprising user insight. How did you validate it, and how did it impact the product?" (Focus on your process from data to insight to recommendation).
• Collaboration: "How do you work with Product Managers and Designers? Describe a situation where you had to influence a stakeholder to adopt a user-centered recommendation." (Highlight communication and persuasion skills).
• Methodology Application: "Imagine we're developing a new AI-powered legal research assistant. What research methods would you propose to understand user needs and evaluate its usability?" (Showcase strategic thinking and methodological knowledge).

Company & Culture Questions:

• Mission Alignment: "What interests you about LexisNexis's mission to advance the rule of law?" (Connect your passion for user experience to this larger purpose).
• Team Dynamics: "How do you contribute to a positive team environment and foster collaboration?" (Discuss your interpersonal skills and teamwork approach).
• Prioritization: "How do you manage multiple research requests with competing priorities?" (Demonstrate organizational and time management skills).

Portfolio Presentation Strategy:

• Structure: Start with a brief overview of your role and the project's goals. Then, detail the problem, your research process (methodology, participant recruitment, data collection), key findings (supported by evidence/data), your recommendations, and the impact.
• Focus on Impact: Clearly articulate how your research led to tangible product improvements or business outcomes. Quantify results whenever possible.
• Showcase Your Thinking: Explain why you made certain methodological choices and how you synthesized the data to arrive at your conclusions.
• Be Concise: Stick to the allotted time and focus on the most critical aspects of each case study. Be ready for follow-up questions.

📝 Enhancement Note: Preparing specific examples using the STAR method for behavioral questions is crucial. Understanding the company's mission and the needs of legal professionals will help tailor responses. Practicing the portfolio presentation is key to conveying confidence and clarity.

📌 Application Steps

To apply for this UX Researcher II position:

• Submit your application through the provided link on the Workday careers portal.
• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight experience with user research methods (usability testing, interviews, surveys), data synthesis, stakeholder collaboration, and any relevant experience with AI or the legal domain. Prepare 2-3 strong case studies that demonstrate your research process and impact.
• Resume Optimization: Clearly articulate your experience and achievements using keywords from the job description, focusing on quantifiable results and your contributions to product development.
• Interview Preparation: Practice articulating your research process, methodologies, and insights clearly and concisely. Be ready to discuss specific examples from your portfolio and answer behavioral questions using the STAR method. Research LexisNexis and its mission.
• Company Research: Familiarize yourself with LexisNexis's products, services, and its commitment to advancing the rule of law. Understanding the user base (legal professionals) will be beneficial.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.