UX Researcher II

📍 Job Overview

Job Title: UX Researcher II Company: Reed Technology (LexisNexis) Location: Raleigh, NC, United States Job Type: FULL_TIME Category: User Experience (UX) Research Date Posted: 2025-09-25 Experience Level: Mid-Level (2-4 years suggested) Remote Status: On-site

🚀 Role Summary

• Conduct end-to-end user research studies, from planning and methodology selection to execution and analysis, to inform product development.
• Collaborate closely with product managers, UX designers, and technology leaders to define research objectives and integrate user insights into the design process.
• Synthesize complex qualitative and quantitative data into actionable findings and clear, impactful recommendations for improving user experience and product utility.
• Manage participant recruitment and ensure ethical research practices throughout the research lifecycle.
• Stay abreast of market trends, competitor activities, and advancements in user research methodologies, particularly those related to AI and the legal tech landscape.

📝 Enhancement Note: This role focuses on applying user-centered design principles within the legal technology sector, requiring a blend of research expertise, stakeholder management, and strategic insight. The "II" designation suggests a need for independent project leadership on smaller to medium-sized initiatives, with potential for growth into larger, more complex research endeavors.

📈 Primary Responsibilities

• Develop research plans that clearly outline objectives, methodologies, participant criteria, and timelines for UX research projects.
• Execute a variety of research methodologies, including but not limited to usability testing, in-depth interviews, surveys, contextual inquiries, and diary studies.
• Effectively recruit and screen participants for research studies, ensuring alignment with target user profiles.
• Analyze and synthesize data gathered from research activities, identifying key themes, patterns, and user pain points.
• Translate research findings into compelling and actionable recommendations presented in clear, concise reports and presentations for diverse stakeholder audiences.
• Partner with UX designers to iterate on designs based on research feedback, conducting follow-up testing to validate improvements.
• Maintain an understanding of the competitive landscape and market trends within the legal technology sector to inform research strategies.
• Contribute to the continuous improvement of UX research processes and best practices within the global UX team.

📝 Enhancement Note: The responsibility to "lead small to medium projects independently" indicates a need for strong organizational skills and the ability to manage research initiatives with minimal oversight. The emphasis on synthesizing data and communicating recommendations highlights the importance of analytical and presentation skills critical for influencing product decisions.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human Factors, Psychology, Anthropology, Human Geography, Computer-Human Interaction (HCI), or a closely related field.

Experience:

• Suggested experience of 2-4 years in user experience research.
• Proven ability to plan and conduct a range of user research methodologies.
• Demonstrated success in leading small to medium-sized research projects with a degree of independence.

Required Skills:

• Proficiency in core user research methods such as usability testing (moderated and unmoderated), in-depth user interviews, and survey design and analysis.
• Strong analytical skills to synthesize qualitative and quantitative data into meaningful insights and actionable recommendations.
• Excellent written and verbal communication skills for presenting findings and collaborating with cross-functional teams.
• Experience with survey tools like SurveyMonkey or Qualtrics for data collection and analysis.
• Ability to prioritize research findings based on strategic importance and research questions.
• Proven experience in participant recruitment and management for research studies.

Preferred Skills:

• Experience researching Artificial Intelligence (AI) products and leveraging AI tools to enhance research processes.
• Familiarity with the Jobs to Be Done (JTBD) framework for understanding user motivations and needs.
• Understanding of the U.S. legal system and the specific needs of legal professionals.
• Experience with prototype testing and iterating on user interface designs based on feedback.
• Familiarity with data visualization tools for presenting research findings.

📝 Enhancement Note: The preferred qualifications, particularly understanding AI products and the legal system, suggest that candidates with domain-specific knowledge will have a competitive advantage. The suggested experience range of 2-4 years aligns with a mid-level researcher role, where some independent project management is expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of user research projects, clearly demonstrating your role and contributions.
• Include case studies that highlight your process from research question formulation to final recommendations and their impact.
• Detail the methodologies used for each project and the rationale behind their selection.
• Present synthesized data, key insights, and actionable recommendations with supporting evidence.
• Demonstrate experience in presenting research findings to stakeholders and influencing design decisions.

Process Documentation:

• Examples of research plans, including study objectives, participant profiles, and methodological approaches.
• Documentation of research instruments such as interview guides, survey questionnaires, and usability test scripts.
• Artifacts illustrating data synthesis, such as affinity diagrams, thematic analysis summaries, or quantitative data reports.
• Deliverables like research reports, presentations, and user journey maps that clearly communicate findings and recommendations.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it will serve as the primary evidence of your research capabilities and impact. Candidates should prepare to discuss the strategic thinking behind their research choices and the tangible outcomes of their work, focusing on how their insights led to product improvements.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX Researcher II role with 2-4 years of experience in the Raleigh, NC area, the estimated annual salary range is typically between $75,000 and $105,000. This estimate considers the cost of living in Raleigh and the specialized nature of legal tech.

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match (e.g., 401(k)).
• Paid time off (PTO), including vacation, sick leave, and holidays.
• Professional development opportunities, including training, conferences, and access to research resources.
• Potential for performance-based bonuses or incentives.
• Employee assistance programs.

Working Hours:

• Standard full-time work week, typically 40 hours.
• Potential for some flexibility in daily start and end times, subject to team and project needs.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for similar roles in the specified location and experience level. Actual compensation may vary based on the candidate's qualifications, interview performance, and internal company pay scales. The benefits package is typical for a company of LexisNexis's size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Legal Technology (LegalTech), Information Services, Data Analytics. LexisNexis is a prominent player in providing essential information and analytics to legal, regulatory, and business professionals, aiming to advance the rule of law globally. Company Size: LexisNexis is part of RELX, a global provider of information and analytics. While specific employee counts for Reed Technology or the UX team aren't detailed, LexisNexis as a whole is a large, established corporation with thousands of employees worldwide. This implies a structured environment with robust resources and established processes. Founded: LexisNexis has a long history, tracing its roots back to the late 19th century, with significant development in online legal databases starting in the 1970s. This heritage suggests a company with deep expertise and a commitment to innovation within the legal information space.

Team Structure:

• The UX team is part of a larger product development organization.
• This UX Researcher II will likely work within a pod or squad structure, closely aligned with specific product teams, including product managers and UX designers.
• Collaboration is expected across different functions, including engineering, marketing, and customer support, to gather comprehensive user feedback and ensure product alignment.

Methodology:

• The company emphasizes a user-centric approach to product development, integrating UX research throughout the product lifecycle.
• Data-driven decision-making is a core principle, with research insights being critical inputs for product strategy and design.
• Agile development methodologies are likely employed, requiring UX researchers to be adaptable and responsive to evolving project needs.
• Continuous improvement of processes and user experiences is a key focus.

Company Website: https://www.lexisnexis.com/

📝 Enhancement Note: Working within a large, established company like LexisNexis offers stability and the opportunity to work on products with significant market impact. The legal tech industry is dynamic, requiring researchers to understand complex user needs and the evolving regulatory landscape.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "UX Researcher II," indicating a mid-level position. It requires the ability to manage projects independently and contribute significantly to research strategy. It is a stepping stone for individuals looking to grow into more senior research roles, potentially specializing in specific product areas or methodologies. Reporting Structure: The UX Researcher II will likely report to a Senior UX Researcher or a UX Research Manager within the global UX team. They will collaborate closely with product managers and designers on specific product initiatives. Operations Impact: UX research plays a critical role in ensuring LexisNexis products are intuitive, efficient, and valuable to legal professionals. By understanding user needs and pain points, this role directly influences product design, user satisfaction, adoption rates, and ultimately, customer retention and revenue generation.

Growth Opportunities:

• Skill Advancement: Deepen expertise in advanced research methodologies, particularly those relevant to AI products and complex data analysis. Opportunity to gain domain expertise in the U.S. legal system.
• Project Leadership: Progress to leading larger, more complex research initiatives and potentially mentoring junior researchers.
• Specialization: Develop a specialization in a particular product area (e.g., litigation, corporate law) or research focus (e.g., AI-driven insights, generative AI research).
• Career Progression: Path to Senior UX Researcher, Lead UX Researcher, or UX Research Manager roles within LexisNexis.

📝 Enhancement Note: The company's focus on professional development suggests opportunities for continued learning through internal resources, external training, and industry events. Excelling in this role can lead to significant career growth within the user experience field, particularly within the specialized domain of legal technology.

🌐 Work Environment

Office Type: This is an on-site position, suggesting a traditional office environment. The Raleigh office likely offers collaborative workspaces, meeting rooms equipped for user testing sessions, and standard office amenities. Office Location(s): The position is based in Raleigh, NC (RDU area), a significant hub for technology and business in the Research Triangle Park region. Workspace Context:

• Expect a collaborative environment where interaction with designers, product managers, and other researchers is frequent.
• Access to standard office technology and potentially specialized UX research tools and equipment.
• Opportunities to engage with a diverse team of professionals, fostering a dynamic and intellectually stimulating workplace.
• The company culture likely values data-driven insights and user advocacy.

Work Schedule: A standard 40-hour work week is expected, with potential for some flexibility in daily hours to accommodate project needs and personal schedules, provided that core collaboration times are met.

📝 Enhancement Note: The on-site requirement indicates a preference for in-person collaboration, which can be beneficial for team cohesion and spontaneous idea generation. Candidates should be prepared for a structured work environment typical of a large corporate entity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and salary expectations.
• Hiring Manager Interview: Discussion with the hiring manager to delve deeper into experience, research philosophy, and alignment with team needs.
• Portfolio Review & Presentation: Candidates will likely be asked to present a portfolio showcasing 2-3 key research projects, detailing their process, findings, and impact. This is a critical stage.
• Skills-Based Interview/Case Study: May involve a practical exercise or case study to assess research planning, data analysis, or communication skills.
• Team Interviews: Meetings with potential team members (UX designers, product managers, other researchers) to evaluate collaboration style and fit.
• Final Interview: Potentially with a senior leader in the UX or Product organization.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate the range of your skills, your research process, and your ability to drive impact. Include a mix of qualitative and quantitative projects if possible.
• Tell a Story: Structure each case study with a clear narrative: the problem/goal, your role, the research questions, the methodology, key findings, actionable recommendations, and the outcome/impact.
• Highlight Impact: Quantify results whenever possible (e.g., "reduced task completion time by X%", "identified Y critical usability issues"). Focus on how your research influenced product decisions.
• Showcase Process: Clearly articulate your thought process, from defining research questions to synthesizing data. Explain why you chose certain methodologies.
• Practice Your Presentation: Rehearse your portfolio presentation to ensure it is concise, engaging, and within any time limits provided. Be prepared to answer detailed questions about your work.

Challenge Preparation:

• Anticipate questions about how you handle ambiguous research requests, manage conflicting stakeholder priorities, or deliver difficult feedback.
• Be ready to discuss your experience with different research tools and technologies.
• Prepare examples that demonstrate your ability to work effectively within an agile development environment.
• Think about how you would approach researching a new feature for a legal product, considering potential user segments and research methods.

📝 Enhancement Note: The portfolio review is paramount. Candidates should treat it as a live demonstration of their research capabilities and communication skills. Tailoring the portfolio presentation to highlight relevance to legal tech and AI products will be highly beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Survey Tools: SurveyMonkey, Qualtrics (required).
• Collaboration Platforms: Microsoft Teams, Slack, Jira, Confluence (likely used for project management and documentation).
• Prototyping/Design Tools: Figma, Sketch, Adobe XD (for reviewing and iterating on designs with the design team).

Analytics & Reporting:

• Data Analysis Tools: Excel, potentially R or Python for more advanced quantitative analysis.
• Presentation Software: PowerPoint, Google Slides for delivering findings.
• Qualitative Data Analysis Tools: NVivo, Dovetail, or similar tools may be used for organizing and analyzing qualitative data.

CRM & Automation:

• While not directly a CRM role, understanding how user feedback integrates with customer data managed in CRMs (like Salesforce) can be beneficial. Familiarity with how user research insights feed into product roadmaps and marketing automation processes is a plus.

📝 Enhancement Note: Proficiency with SurveyMonkey or Qualtrics is a stated requirement. Familiarity with qualitative data analysis tools and standard office productivity suites is expected. Experience with AI tools for research assistance is a preferred but valuable addition.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user throughout the product development lifecycle.
• Data-Driven Decisions: Reliance on empirical evidence and research findings to inform strategy and design choices.
• Collaboration: Working effectively across diverse teams (product, design, engineering) to achieve shared goals.
• Impact Orientation: Focusing research efforts on delivering actionable insights that lead to tangible improvements in user experience and business outcomes.
• Continuous Learning: Staying curious and proactive in exploring new research methods, tools, and industry trends.

Collaboration Style:

• The UX team operates collaboratively, fostering an environment where ideas are shared, and feedback is constructive.
• Researchers are expected to be proactive in engaging with stakeholders, building relationships, and communicating insights effectively.
• Cross-functional collaboration is key, requiring strong interpersonal skills and the ability to translate complex research findings for different audiences.

📝 Enhancement Note: The company's emphasis on a user-centric and data-driven approach means that researchers are integral to the product strategy. A collaborative and communicative style will be essential for success in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex User Needs: Understanding the specific, often nuanced, needs and workflows of legal professionals requires deep empathy and thorough research.
• Balancing Stakeholder Needs: Effectively managing expectations and integrating feedback from various stakeholders while maintaining a user-centric focus.
• Adapting to AI Advancements: Keeping pace with the rapid evolution of AI in legal tech and understanding how to research AI-powered features and user interactions.
• Data Synthesis Complexity: Synthesizing large volumes of qualitative and quantitative data from diverse sources into clear, actionable insights.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external training programs focused on advanced UX research methodologies, AI research, and the legal domain.
• Industry Exposure: Opportunities to attend conferences and workshops related to UX, AI, and legal technology.
• Mentorship: Potential to be mentored by senior researchers, gaining insights into career development and advanced research practices.
• Cross-functional Exposure: Gaining a deeper understanding of product management, engineering, and business strategy through close collaboration.

📝 Enhancement Note: This role presents an excellent opportunity to specialize in the growing field of legal technology and AI research, offering unique challenges and significant growth potential for a dedicated UX professional.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a research plan for a new feature. How do you ensure it addresses key business and user questions?"
• "How do you prioritize research findings when they conflict or when resources are limited?"
• "Tell me about a time your research findings led to a significant change in a product. What was the impact?"
• "How do you approach recruiting participants for specialized research, such as for legal professionals?"
• "How would you use qualitative and quantitative data to understand user adoption of an AI-powered legal research tool?"

Company & Culture Questions:

• "What interests you specifically about LexisNexis and the legal technology industry?"
• "How do you contribute to a collaborative team environment?"
• "How do you stay updated on best practices in UX research and the legal tech market?"
• "Describe your experience working with product managers and designers. How do you ensure effective collaboration?"

Portfolio Presentation Strategy:

• Structure: Problem -> Your Role -> Research Questions -> Methodology -> Key Findings -> Recommendations -> Impact/Outcome.
• Focus: Clearly articulate your thought process for each step, especially methodology choices and how findings translated into actionable recommendations.
• Data Visualization: Use clear visuals (charts, graphs, key quotes) to support your points.
• Conciseness: Be mindful of time. Practice delivering your presentation smoothly and efficiently.
• Engagement: Be prepared to answer in-depth questions about your work and demonstrate your passion for user advocacy.

📝 Enhancement Note: Be ready to discuss your experience with AI research and your understanding of the legal domain, as these are highlighted as preferred qualifications. Demonstrating a structured approach to research and a clear understanding of how research drives business value will be key.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the LexisNexis careers portal.
• Portfolio Preparation: Curate your portfolio to include 2-3 strong case studies that showcase your research process, methodologies, findings, and impact. Ensure at least one project demonstrates your ability to handle qualitative and quantitative data synthesis.
• Resume Optimization: Tailor your resume to highlight experience with user research methods (usability testing, interviews, surveys), data synthesis, stakeholder collaboration, and any relevant experience with AI or the legal industry. Use keywords from the job description.
• Interview Practice: Prepare to discuss your portfolio projects in detail and practice answering behavioral and situational interview questions related to research strategy, problem-solving, and collaboration.
• Company Research: Familiarize yourself with LexisNexis's products, mission, and the legal technology landscape to articulate your interest and understanding during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.