UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: team.blue Netherlands

Location: Leiden, South Holland, Netherlands

Job Type: FULL_TIME

Category: User Experience (UX) Research & Design Operations

Date Posted: 2025-11-12T14:59:49

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Supports the execution of foundational and evaluative UX research, focusing on both qualitative and quantitative methodologies to gather actionable user insights.

• Plays a key role in operationalizing and maintaining tracking frameworks for critical UX KPIs, ensuring measurable outcomes such as accessibility scores, conversion metrics, and Customer Effort Scores (CES).

• Contributes to the creation of regular UX/UI Excellence Reports, synthesizing data from various brands to support strategic overviews and data-informed decision-making.

• Facilitates cross-functional alignment by ensuring consistent application of research practices and insights across regional product and design teams.

📝 Enhancement Note: This role is positioned within the broader "Product Service Unit UX/UI" and has a strong operational component, focusing on the efficient execution and consistent tracking of UX research and its outcomes. It bridges the gap between hands-on research and the systematic application of insights across multiple brands, emphasizing process and reporting.

📈 Primary Responsibilities

• Support the execution of foundational and evaluative UX research using both qualitative (e.g., usability tests, user interviews) and quantitative methods (e.g., surveys), under the guidance of UX Design Leads/Managers.

• Assist in operationalizing and maintaining tracking frameworks for key UX KPIs, including accessibility scores, conversion rates across product journeys, and Customer Effort Scores (CES) alongside related satisfaction metrics.

• Coordinate and contribute to the creation of monthly and/or quarterly UX/UI Excellence Reports, actively gathering, organizing, and synthesizing UX KPI insights from flagship brands to support strategic overviews developed in collaboration with UX leadership.

• Support the preparation and presentation of research findings and insights for stakeholder reviews, workshops, and design iteration cycles, ensuring clear communication of user needs and pain points.

• Help maintain and update essential research repositories, including journey maps, personas, and other shared UX documentation, ensuring these resources are up-to-date and accessible.

• Facilitate alignment across product and design teams by ensuring consistent application of research practices and insights across regional units, fostering a unified approach to user experience.

• Work collaboratively with data analysts and UX peers to assist in triangulating user research findings with behavioral analytics, providing a holistic view of user behavior.

• Promote a culture of data-informed decision-making by ensuring UX insights are readily accessible, consistently applied, and clearly communicated to relevant teams and stakeholders.

📝 Enhancement Note: The responsibilities highlight a blend of direct research support and significant operational duties related to KPI tracking, reporting, and documentation management. The emphasis on "operationalizing" and "maintaining tracking frameworks" suggests a need for process-oriented individuals who can ensure consistency and scalability of UX research efforts.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Psychology, Sociology, Information Science, or a related field is beneficial for understanding user behavior and research methodologies.

Experience: 2-5 years of experience in UX research or a closely related role, with a demonstrated ability to support research initiatives and manage data tracking.

Required Skills:

• Familiarity with key UX metrics and user-centered design principles.

• Understanding of foundational qualitative research methods (e.g., usability testing, user interviews, contextual inquiry).

• Understanding of foundational quantitative research methods (e.g., surveys, data analysis).

• Knowledge of accessibility guidelines (e.g., WCAG) and their practical application in digital products.

• Strong collaboration and communication skills, with the ability to work effectively in cross-functional team environments.

• Comfort with various research and analytics tools (specific tools not listed, but proficiency with at least one suite is expected).

• Ability to organize and synthesize research findings clearly and concisely.

Preferred Skills:

• Experience with specific UX research platforms or tools (e.g., UserTesting.com, Qualtrics, SurveyMonkey, Lookback).

• Familiarity with data analysis tools (e.g., Google Analytics, Amplitude, Mixpanel) for triangulating insights.

• Experience in creating and presenting UX/UI Excellence Reports.

• Understanding of conversion rate optimization (CRO) principles.

• Basic knowledge of design principles and UI best practices.

📝 Enhancement Note: The "Your Profile" section implies a candidate who is not necessarily a senior strategist but rather an executor and organizer of research activities. The emphasis on "familiarity" and "understanding" suggests that while core knowledge is required, deep expertise in strategic planning may not be the primary focus for this specific role, but rather in execution and operational support.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated examples of supporting UX research studies from planning to reporting, showcasing your role in the process.

• Evidence of how you have organized, synthesized, and communicated user research findings to inform design decisions.

• Examples of maintaining or contributing to UX documentation such as personas, journey maps, or research repositories.

Process Documentation:

• Illustrate your understanding of structured research processes, including how you've contributed to planning, executing, and documenting research activities.

• Provide examples of how you've helped ensure consistency in research methodologies or data collection across different projects or teams.

• Showcase your ability to work with data (both qualitative and quantitative) to contribute to performance analysis and reporting.

📝 Enhancement Note: While a formal "portfolio" isn't explicitly demanded beyond showcasing past work, the emphasis on operationalizing research, tracking KPIs, and maintaining documentation implies that candidates should be prepared to discuss specific processes they've followed or helped implement. A portfolio demonstrating these operational contributions would be highly advantageous.

💵 Compensation & Benefits

Salary Range: Based on mid-level experience (2-5 years) for a UX Researcher role in the Netherlands, particularly in the South Holland region, a competitive annual salary range is estimated to be between €45,000 and €65,000 gross. This estimate considers cost of living, industry benchmarks for tech roles in the Netherlands, and the operational focus of the position.

Benefits:

• Competitive salary package.

• Opportunities for professional development and continuous learning in UX research and related fields.

• A collaborative and inclusive work environment that values diversity and open communication.

• Contribution to ESG efforts and sustainability goals, as highlighted by the company's impact report.

• Potential for contributing to a diverse portfolio of digital products across multiple brands.

Working Hours: The role is designated as FULL_TIME, with an estimated 40 hours per week, which is standard for full-time employment in the Netherlands.

📝 Enhancement Note: Salary is estimated based on typical Dutch market rates for mid-level UX Researchers in technology companies. The specific benefits are inferred from the general company ethos and typical offerings for full-time tech roles in established organizations.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the digital services and technology sector, specifically focusing on providing digital infrastructure and services (e.g., web hosting, domains, cloud services) through various brands. team.blue is a significant player in this market.

Company Size: team.blue is a large organization with multiple brands and a significant employee base across Europe. This scale suggests a structured, process-driven environment where operational efficiency is key.

Founded: team.blue was formed through mergers and acquisitions, with its roots tracing back to companies like TransIP (founded in 2003 in the Netherlands) and others across Europe. This history indicates a blend of established practices with a forward-looking, growth-oriented strategy.

Team Structure:

• The UX Researcher functions within the Product Service Unit UX/UI, a dedicated team focused on user experience.

• This unit collaborates closely with Product Owners, Designers, Analysts, and commercial teams.

Methodology:

• Emphasis on data-informed decision-making, integrating user research with behavioral analytics.

• Focus on measurable UX outcomes and KPIs like accessibility, conversion rates, and Customer Effort Scores.

• Commitment to user-centered design principles, ensuring user needs are central to product development.

• Value for diversity, inclusion, respect, openness, and trusted collaboration.

Company Website: https://nlcareers.team.blue

📝 Enhancement Note: The company culture emphasizes diversity, inclusion, and collaboration. The operational focus of the UX Researcher role suggests that the company values systematic approaches to product development and data-driven insights, likely within a fast-paced, multi-brand digital environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level specialist (2-5 years experience) with a strong operational and executional focus within the UX/UI function. It's an opportunity to deepen expertise in research execution, KPI management, and cross-team operational alignment.

Reporting Structure: The UX Researcher reports into UX Design Leads/Managers within the Product Service Unit UX/UI. This structure implies mentorship and guidance from experienced UX professionals, with opportunities to learn strategic planning from them.

Operations Impact: The role directly impacts product development by ensuring user insights are systematically collected, organized, and applied. By operationalizing research and tracking KPIs, the UX Researcher contributes to improving conversion metrics, customer satisfaction, and overall digital experience quality, which in turn drives business outcomes for the various brands.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific qualitative or quantitative research methods, or specialize in UX KPI management and reporting.

• Cross-Brand Exposure: Gain experience across multiple regional flagship brands within the team.blue portfolio, broadening understanding of diverse user bases and market needs.

• Process Improvement: Contribute to refining research operational processes, documentation, and reporting frameworks, potentially leading to more senior operational roles.

• Strategic Involvement: As experience grows, opportunities may arise to contribute more to the strategic planning of research initiatives, guided by UX Leads/Managers.

📝 Enhancement Note: The growth path for this role appears to be focused on becoming a highly effective and efficient UX research operator, with potential to move into more senior operational roles or contribute to strategic research planning as skills and experience develop.

🌐 Work Environment

Office Type: The role is based in an office environment in Leiden, Netherlands, indicating a preference for on-site work and in-person collaboration.

Office Location(s): Vondellaan 47, Leiden, 2332 AA, Netherlands. This location is in the South Holland region.

Workspace Context:

• The workspace is likely designed to foster collaboration, with opportunities to interact closely with Product Owners, Designers, Analysts, and UX Leads/Managers.

• Access to necessary research and analytics tools will be provided to support the execution of research tasks and KPI tracking.

• The environment encourages a data-informed culture, where insights from research and analytics are shared and utilized to drive decisions.

Work Schedule: The standard full-time work schedule is approximately 40 hours per week. While not explicitly stated, a company emphasizing "Come as you are" and trusted collaboration likely offers a degree of flexibility within the standard working hours.

📝 Enhancement Note: The on-site nature of the role suggests a preference for direct team interaction and collaboration, which can be beneficial for operational roles requiring close coordination.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and any submitted portfolio to assess your foundational UX research experience and operational capabilities.

• Hiring Manager/Team Interview: Discussion focused on your experience with UX research methodologies, KPI tracking, reporting, and collaboration skills. Expect questions about how you've supported research initiatives and contributed to data-informed decision-making.

• Skills/Case Study Assessment: Potentially a practical exercise or case study where you might be asked to outline how you would approach tracking a specific UX metric, organizing research findings, or contributing to a UX report.

• Cultural Fit/Final Interview: Conversation to assess alignment with team.blue's values (diversity, inclusion, respect, collaboration) and your fit within the UX/UI team structure.

Portfolio Review Tips:

• Highlight Operational Contributions: Showcase examples where you've actively supported research execution, managed data collection, organized findings, or contributed to reports and documentation.

• Quantify Impact: Wherever possible, use metrics to demonstrate the value of your contributions, e.g., "Assisted in usability testing that identified X key issues," or "Contributed to reporting that highlighted Y% improvement in CES."

• Showcase Documentation Skills: Include examples of well-organized personas, journey maps, or research repositories you've helped maintain.

• Process Clarity: Clearly articulate the research processes you’ve been involved in, emphasizing your role in ensuring efficiency and consistency.

Challenge Preparation:

• Be ready to discuss how you operationalize research findings and contribute to ongoing performance monitoring.

• Prepare to explain your understanding of key UX metrics (CES, conversion, accessibility) and how they are tracked and reported.

• Think about how you would collaborate with data analysts to triangulate research insights with behavioral data.

📝 Enhancement Note: Given the operational emphasis, interviewers will likely probe into your ability to manage processes, track data consistently, and support reporting efforts. Demonstrating organizational skills and a methodical approach will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with tools for conducting usability tests, user interviews, and surveys (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).

• Collaboration Tools: Experience with tools like Slack, Microsoft Teams, or similar for cross-functional communication.

• Documentation/Wiki Tools: Familiarity with platforms used for maintaining knowledge bases, research repositories, and documentation (e.g., Confluence, Notion, internal company wikis).

Analytics & Reporting:

• Web Analytics: Basic understanding or experience with tools like Google Analytics, Adobe Analytics, or similar for accessing behavioral data.

• BI/Dashboard Tools: Exposure to tools like Tableau, Power BI, or internal dashboard solutions for visualizing KPIs.

CRM & Automation:

• While not a direct CRM role, understanding how user feedback and insights can inform CRM strategies or product roadmaps is beneficial.

• Familiarity with any workflow automation tools used within the product development lifecycle for task management or reporting.

📝 Enhancement Note: The description implies a need for familiarity with a range of UX research execution tools, as well as basic comfort with analytics and documentation platforms. Specific tool requirements are not detailed, suggesting a focus on transferable skills and adaptability.

👥 Team Culture & Values

Operations Values:

• Diversity & Inclusion: A core value, encouraging a workplace where everyone is welcome and respected. This translates to inclusive research practices and diverse user representation.

• Openness & Trusted Collaboration: Emphasis on transparent communication and reliable teamwork, crucial for effective cross-functional operational efforts.

• Data-Informed Decision-Making: A commitment to using insights from research and analytics to guide product development and strategic choices.

• Efficiency & Scalability: The operational nature of the role suggests a value placed on streamlined processes that can be applied consistently across a large organization.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with Product Owners, Designers, Analysts, and UX Leads, necessitating strong interpersonal and communication skills to ensure alignment and shared understanding of user insights.

• Process-Oriented Feedback: Expect a culture where feedback on research processes and documentation is valued, contributing to continuous improvement.

• Knowledge Sharing: An environment that promotes sharing of research findings and best practices across teams and regions to foster collective learning and consistent UX quality.

📝 Enhancement Note: The company's stated values of diversity, inclusion, and collaboration, combined with the operational focus of the role, suggest a dynamic yet structured environment where individual contributions to process and data integrity are highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Execution and Insight Synthesis: The role requires efficiently executing research tasks while also synthesizing findings into meaningful reports and actionable insights for various stakeholders.

• Cross-Brand Consistency: Ensuring consistent application of research methodologies and KPI tracking across different regional brands, each potentially with unique user bases and product needs.

• Triangulating Data: Effectively integrating qualitative UX research findings with quantitative behavioral analytics can be complex and requires strong analytical support and collaboration.

• Maintaining Documentation: Keeping research repositories, personas, and journey maps up-to-date across a large organization requires disciplined effort and clear processes.

Learning & Development Opportunities:

• Methodological Deep Dive: Opportunity to gain hands-on experience with various research methods under the guidance of experienced UX Leads.

• KPI Management & Reporting: Develop expertise in defining, tracking, and reporting on critical UX metrics, a valuable skill in operations and product management.

• Cross-functional Acumen: Enhance understanding of how UX research integrates with product management, design, and analytics functions.

• Industry Exposure: Work within a large, established tech organization with a broad digital product portfolio.

📝 Enhancement Note: The challenges presented are typical for operational roles in UX Research within larger companies, emphasizing the need for strong organizational skills, attention to detail, and collaborative problem-solving.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you supported a UX research study. What was your specific role, and how did you contribute to organizing or synthesizing the findings?" (Focus on process and contribution.)

• "How would you approach setting up a system to track Customer Effort Scores (CES) across multiple product lines?" (Assess operational thinking and KPI management.)

• "Imagine you need to create a monthly UX/UI Excellence Report for a specific brand. What key UX metrics would you include, and how would you gather the data?" (Tests reporting and metric understanding.)

Company & Culture Questions:

• "What interests you about team.blue's commitment to diversity and inclusion?" (Assess alignment with company values.)

• "How do you see your role contributing to a 'data-informed decision-making' culture?" (Connects to company methodology.)

Portfolio Presentation Strategy:

• Focus on Process: For any case studies presented, clearly outline the research process, your specific contributions, and how you managed data or documentation.

• Showcase Operational Skills: Highlight examples where you've been instrumental in organizing research findings, tracking metrics, or maintaining UX documentation.

• Quantify Your Role: Use metrics to demonstrate the impact of your work, even if it was in a supporting capacity.

• Be Ready to Discuss Tools: Have a clear understanding of the research, analytics, and documentation tools you've used and your proficiency level.

📝 Enhancement Note: Prepare to discuss your role in the execution and operationalization of UX research, rather than solely strategic planning. Emphasize your ability to manage data, maintain documentation, and support reporting efforts.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the team.blue careers site.

• Tailor your Resume: Highlight experience in UX research execution, KPI tracking, data synthesis, and cross-functional collaboration. Use keywords from the job description like "qualitative methods," "quantitative methods," "usability testing," "user interviews," "KPI tracking," and "documentation."

• Prepare Your Portfolio: Select 2-3 examples that best showcase your ability to support research, organize findings, maintain documentation (personas, journey maps), or contribute to reporting on UX metrics. Clearly articulate your specific role and the processes you followed.

• Research team.blue: Familiarize yourself with their brands, their stated values (diversity, inclusion, sustainability), and their approach to digital services. Understand how UX research fits into their larger business objectives.

• Practice Your Interview Responses: Prepare answers to common UX research and operational questions, focusing on your ability to execute tasks efficiently, manage data, and collaborate effectively within a team environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.