UX Researcher

📍 Job Overview

Job Title: UX Researcher Company: One Identity Location: Remote (Ireland, United Kingdom) Job Type: Full-Time Category: User Experience (UX) Research Date Posted: January 19, 2026 Experience Level: Mid-Level (3-6+ years) Remote Status: Fully Remote

🚀 Role Summary

• Drive user-centered decision-making across a portfolio of enterprise identity and access management (IAM) products, including Privileged Access Management (PAM), Identity Manager (IM), and One Login.
• Partner with Product Management and Design leadership to define and execute a comprehensive research strategy that informs product discovery, validates concepts, and ensures ongoing user experience improvement.
• Conduct a diverse range of qualitative and quantitative research methodologies to uncover user needs, pain points, and behaviors within complex SaaS environments.
• Synthesize research findings into actionable insights and effectively communicate them to technical and non-technical stakeholders to influence product roadmaps and design iterations.

📝 Enhancement Note: This role is specifically tailored for a UX Researcher who can operate at both a product-specific and portfolio-wide level. The emphasis on "cross-product" and "shared understanding" indicates a need for a researcher adept at managing complexity and fostering consistency across multiple, potentially distinct, product lines within the IAM domain. This requires strong strategic thinking and the ability to balance in-depth product research with overarching user journey analysis.

📈 Primary Responsibilities

• Research Strategy & Cross-Product Planning:
  • Collaborate with Product and Design leadership to establish research priorities across PAM, IM, and One Login product lines.
  • Develop and manage research plans that support early-stage discovery, problem definition, concept validation, and usability testing for ongoing experience enhancement.
  • Design and execute foundational and longitudinal studies that provide enduring insights beneficial to multiple product teams.
• Research Execution:
  • Conduct a variety of qualitative research methods, including moderated/unmoderated usability testing, user interviews, contextual inquiry, diary studies, heuristic evaluations, and accessibility reviews.
  • Support the preparation of prototypes and test designs in close collaboration with UX Designers.
  • Ensure all research activities are conducted in an inclusive, ethical manner, with a focus on representing the needs of enterprise users.
• Synthesis, Insight & Influence:
  • Analyze and synthesize research data to generate clear, concise, and actionable insights.
  • Identify cross-product patterns, themes, and user journey insights that can inform strategic decisions.
  • Communicate findings effectively through reports, presentations, and facilitated workshops.
  • Translate research insights into concrete recommendations for Product Management and Design teams.
  • Establish and maintain a centralized research repository to facilitate knowledge sharing and long-term learning across teams.
• Collaboration & Advocacy:
  • Embed with product teams as required, while maintaining a broader portfolio-level perspective.
  • Act as a user advocate, championing user-centered decision-making throughout the organization.
  • Actively participate in cross-functional activities such as discovery sessions, design critiques, and workshops.
  • Contribute to the continuous improvement of research processes, tools, and standards across the UX team.

📝 Enhancement Note: The responsibilities highlight a need for a researcher who can not only execute research but also strategically plan and influence. The emphasis on "balancing product-specific research with foundational and longitudinal studies" and "identifying patterns and themes that span products" indicates an expectation for a candidate who can think holistically about the user experience across a complex software suite, not just individual features.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in UX, Human-Computer Interaction (HCI), Psychology, Human Factors, or a related field, or equivalent practical experience.

Experience:

• 3–6+ years of dedicated experience in UX Research or a closely related role.
• Proven experience conducting research for Software-as-a-Service (SaaS) and/or enterprise software products.
• Demonstrated ability to influence product strategy and design decisions through compelling, evidence-based research insights.

Required Skills:

• Qualitative Research Expertise: Deep proficiency in conducting user interviews, contextual inquiry, usability testing (moderated and unmoderated), and other qualitative methods.
• Research Strategy Development: Ability to partner with stakeholders to define research objectives, plan methodologies, and prioritize research activities.
• Synthesis & Insight Generation: Strong analytical skills to synthesize complex data into clear, actionable insights and strategic recommendations.
• Communication & Influence: Excellent verbal and written communication skills, with the ability to effectively present findings and recommendations to diverse audiences, including technical and non-technical stakeholders.
• User-Centricity: A strong commitment to understanding and advocating for user needs throughout the product development lifecycle.
• English Fluency: Fluent in written and spoken English.

Preferred Skills:

• Quantitative Research Acumen: Familiarity or experience with quantitative research methods, such as surveys and data analysis.
• Accessibility Standards: Knowledge of accessibility standards, such as Web Content Accessibility Guidelines (WCAG).
• Portfolio/Multi-Product Experience: Experience working across multiple product teams or managing research for a product portfolio.
• Technical Domain Familiarity: Prior experience researching Identity and Access Management (IAM), Security, or other complex technical domains.
• Research Tools Proficiency: Familiarity with research tools such as Tetra Insights, UX Tweak, or similar platforms.

📝 Enhancement Note: The requirement for 3-6+ years of experience, coupled with the need for both qualitative and quantitative skills (with a stronger emphasis on qualitative), positions this role as mid-level. The preference for experience in SaaS and enterprise software, particularly in complex technical domains like IAM, is crucial for understanding the target user base and product context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in User Research: Demonstrate a track record of conducting end-to-end UX research projects, from planning and recruitment to synthesis and reporting.
• Demonstrated Influence: Showcase specific examples where your research insights directly led to tangible product improvements, design changes, or strategic shifts. Quantify impact where possible (e.g., improved task completion rates, reduced support tickets, increased user satisfaction scores).
• Methodology Diversity: Present a range of research methodologies employed, illustrating your adaptability to different research questions and product development stages (e.g., discovery, validation, iteration).
• Cross-Product Considerations: If applicable, highlight experience in managing research across multiple products or a product suite, demonstrating an ability to identify common themes and drive consistent user experiences.

Process Documentation:

• Research Plan Examples: Ability to present well-structured research plans that clearly articulate objectives, target participants, methodologies, timelines, and deliverables.
• Synthesis Frameworks: Showcase how you approach synthesizing qualitative and quantitative data, potentially including affinity mapping, journey mapping, or thematic analysis documentation.
• Insight Communication Artifacts: Provide examples of how you translate complex findings into accessible reports, presentations, or workshop materials for various stakeholders.

📝 Enhancement Note: While not explicitly stated as a "portfolio requirement," the responsibilities heavily imply the need for a candidate who can present evidence of their research impact. This means candidates should prepare to showcase case studies that not only detail their research process but also its tangible outcomes and influence on product decisions, particularly within an enterprise SaaS context.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for experienced UX Researchers in remote roles within Ireland and the United Kingdom, a competitive salary range is estimated to be between €60,000 - €95,000 annually, or £55,000 - £90,000 annually. This range accounts for the specified experience level (3-6+ years), the specialist nature of enterprise UX research, and the remote work arrangement in these regions.

Benefits:

• Comprehensive Health & Wellness Programs: Including medical, dental, and vision coverage, with potential for wellness stipends.
• Retirement Savings Plans: Such as a pension scheme or 401(k) equivalent, with potential employer matching.
• Paid Time Off: Generous vacation, sick leave, and public holiday allowances.
• Professional Development: Opportunities for training, conferences, and certifications to enhance UX research skills and domain knowledge.
• Remote Work Support: Potential for home office stipends or allowances to ensure a productive and comfortable remote work setup.
• Life and Disability Insurance: Standard benefits providing financial security.

Working Hours:

• Standard full-time hours, likely around 40 hours per week, with flexibility for remote work within European time zones (primarily UK and Ireland). Occasional adjustments may be needed to accommodate participants in different time zones for research sessions.

📝 Enhancement Note: Salary ranges for remote roles in the UK and Ireland can vary. The estimate provided is based on general market data for experienced UX Researchers in technology sectors. Specific compensation will depend on the candidate's exact location within these countries, their specific experience, and One Identity's internal compensation structure. Benefits are inferred from typical offerings for full-time employees in multinational tech companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology - Identity and Access Management (IAM) Software. One Identity provides solutions for managing digital identities, ensuring secure access to resources, and maintaining compliance within enterprise environments. Company Size: One Identity is part of Quest Software, a larger entity. While One Identity itself might be a significant division, the overall Quest organization is large, indicating a structured corporate environment with established processes and resources. Founded: One Identity, as a brand, has roots in Dell Software, which was acquired and spun off. Quest Software was founded in 1987. This history suggests a company with established market presence and a long track record in the software industry.

Team Structure:

• Cross-Functional Collaboration: The role emphasizes close partnership with Product Management and Design leadership, indicating a highly collaborative environment where UX Research is integrated early and throughout the product development lifecycle.
• Portfolio Focus: The role operates across multiple product lines, suggesting a structure where dedicated product teams might exist, but there's also a need for centralized or shared resources like UX Research to ensure portfolio-wide consistency and strategic alignment.
• Reporting Dynamics: The UX Researcher will likely report into a UX leadership role (e.g., Head of UX Research, Director of Product Design) and work closely with Product Managers and Designers on specific product initiatives.

Methodology:

• User-Centered Design: The core methodology revolves around understanding users to inform design and product strategy.
• Data-Driven Decision Making: Research findings are expected to provide the evidence needed to make informed product decisions.
• Agile/Iterative Development: While not explicitly stated, the nature of SaaS product development and the mention of "ongoing usability and experience improvement" suggests an agile or iterative approach where research supports continuous refinement.

Company Website: https://www.oneidentity.com/

📝 Enhancement Note: Understanding One Identity's position within the IAM market is key. This is a complex enterprise software space, meaning users are likely IT professionals, security administrators, or similar roles. Research will need to account for the technical sophistication and specific pain points of these users. The company's scale implies structured processes but also the potential for bureaucracy, requiring strong influencing skills from the researcher.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher. This implies a solid foundation in research methodologies and a proven ability to execute projects independently. The focus on influencing decisions and working across products suggests an expectation of strategic contribution beyond just executing assigned tasks. Reporting Structure: The UX Researcher will likely report into a senior UX leader or a Director of Product, working collaboratively with Product Managers and UX Designers embedded within specific product teams (PAM, IM, One Login). This structure allows for both specialized product focus and portfolio-level strategic input. Operations Impact: The UX Researcher's insights will directly impact the usability, effectiveness, and adoption of One Identity's core products. By ensuring user needs are met, the role contributes to customer satisfaction, reduced support costs, and ultimately, the commercial success and competitive positioning of the IAM portfolio.

Growth Opportunities:

• Specialization: Deepen expertise within the complex IAM domain, becoming a go-to expert for user insights in security and identity management.
• Portfolio Leadership: Transition into a Senior UX Researcher role, taking on more complex, strategic research initiatives that span the entire One Identity product suite.
• Research Management: Develop leadership skills by potentially mentoring junior researchers or leading specific research programs.
• Cross-Functional Advancement: Leverage deep user understanding to move into Product Management or UX Design leadership roles, though this would represent a career shift.

📝 Enhancement Note: The "cross-product" nature of this role is a significant growth driver. It offers the opportunity to develop a holistic understanding of a complex product ecosystem, which is valuable for career progression into more senior or strategic UX roles within enterprise software companies.

🌐 Work Environment

Office Type: Fully Remote. This means the work environment is decentralized, with team members collaborating virtually. Office Location(s): Remote within Ireland and the United Kingdom. This implies adherence to local labor laws and potentially operating within specific European time zones.

Workspace Context:

• Virtual Collaboration Tools: Expect heavy reliance on video conferencing (e.g., Zoom, Teams), instant messaging (e.g., Slack, Teams), and collaborative document platforms (e.g., Google Workspace, Microsoft 365) for communication and teamwork.
• Research Tool Integration: Access to and proficiency with various UX research tools for conducting studies, managing participants, and synthesizing data will be essential.
• Independent Work: The role requires a high degree of self-discipline, time management, and proactive communication to maintain effectiveness in a remote setting.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected. Flexibility is inherent in a remote role, but core collaboration hours will likely be established to facilitate synchronous communication with teams based in the UK and Ireland.

📝 Enhancement Note: For a fully remote role, candidates should highlight their experience with remote collaboration tools and their ability to work autonomously and manage their time effectively. The specific remote locations (Ireland and UK) mean awareness of European business practices and time zones is beneficial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial call to assess basic qualifications, experience, and cultural fit.
• Technical Interview(s): Expect one or more interviews focused on UX research methodologies, problem-solving, and strategic thinking. This may involve discussing past projects in detail.
• Portfolio Review: A dedicated session where you present 2-3 key UX research case studies from your portfolio. The focus will be on your process, insights, influence, and the impact of your work.
• Cross-Functional Collaboration Discussion: Interviews with Product Management and Design stakeholders to assess your ability to collaborate effectively, communicate insights, and advocate for users within a team setting.
• Final Interview: Potentially with senior leadership to discuss overall fit, strategic vision, and long-term contributions.

Portfolio Review Tips:

• Select High-Impact Projects: Choose case studies that best demonstrate your ability to conduct research, derive actionable insights, and influence product decisions, especially in an enterprise SaaS context.
• Structure Your Narrative: For each case study, clearly outline:
  • The Problem/Opportunity: What user problem or business need were you addressing?
  • Your Role & Methodology: What was your specific contribution, and which research methods did you employ?
  • The Process: Detail your approach to planning, recruitment, data collection, and analysis.
  • The Insights: What key findings did you uncover?
  • The Impact: How did your insights influence the product or design? Quantify results if possible.
  • Key Learnings: What did you learn from the project?
• Focus on Enterprise Users: If possible, showcase research relevant to enterprise software users, highlighting an understanding of their unique needs and workflows.
• Prepare for Q&A: Be ready to answer detailed questions about your research decisions, challenges encountered, and how you adapted your approach.

Challenge Preparation:

• Be prepared for hypothetical scenarios or "what if" questions related to research planning, problem-solving, or stakeholder management in a multi-product environment.
• Think about how you would approach research for a new feature or a complex user journey that spans multiple One Identity products.

📝 Enhancement Note: The portfolio review is critical for this role. Candidates should prioritize showcasing projects that demonstrate strategic thinking, impact, and the ability to manage research across complex product landscapes, mirroring the job description's emphasis on cross-product collaboration.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration & Communication:
  • Video Conferencing: Zoom, Microsoft Teams, Google Meet
  • Instant Messaging: Slack, Microsoft Teams
• Documentation & Productivity:
  • Google Workspace (Docs, Sheets, Slides)
  • Microsoft 365 (Word, Excel, PowerPoint)
• UX Research Platforms (Preferred/Nice-to-Have):
  • Tetra Insights
  • UX Tweak
  • UserTesting.com (or similar for remote usability testing)
  • Dovetail (for research repository and synthesis)
  • SurveyMonkey, Typeform, Qualtrics (for survey design and distribution)

Analytics & Reporting:

• While not a primary analytics role, familiarity with how product analytics tools (e.g., Pendo, Mixpanel, Amplitude) are used to inform research questions or validate findings can be beneficial.
• Data visualization tools for presenting findings (e.g., Tableau, Power BI basics).

CRM & Automation:

• Understanding of how CRM systems (e.g., Salesforce) might house customer data relevant to user segmentation or how product usage data is collected.

📝 Enhancement Note: The "Nice to Have" section explicitly mentions research tools like Tetra Insights and UX Tweak. Candidates should be prepared to discuss their experience with these or similar tools, highlighting their proficiency in managing research workflows and participant data efficiently.

👥 Team Culture & Values

Operations Values:

• User Advocacy: A deep-seated commitment to understanding and representing the needs and perspectives of enterprise users in all product decisions.
• Data-Driven Insights: Valuing evidence-based decision-making and relying on rigorous research to guide strategy and design.
• Collaboration & Partnership: Fostering strong working relationships with Product Management, Design, Engineering, and other stakeholders to achieve shared goals.
• Continuous Improvement: A mindset of seeking to enhance research processes, tools, and methodologies to deliver greater value and efficiency.
• Integrity & Ethics: Conducting research in a responsible, ethical, and inclusive manner.

Collaboration Style:

• Embedded & Portfolio-Wide: The role requires adaptability to embed within specific product teams when needed, while also maintaining a broader, portfolio-level perspective and contributing to shared knowledge.
• Facilitative: The researcher will likely facilitate workshops, design critiques, and insight-sharing sessions to drive understanding and alignment.
• Proactive Communication: Given the remote nature, proactive and clear communication is essential for keeping stakeholders informed and engaged.

📝 Enhancement Note: The emphasis on "user-centered decision-making" and "advocating for user-centred decision-making across the organisation" suggests a culture that genuinely values user feedback and integrates it into the product development process.

<h3>⚡ Challenges & Growth Opportunities</h3> **Challenges:** - **Complexity of the IAM Domain:** Understanding the intricate needs and workflows of enterprise users in identity and access management can be challenging due to the technical nature and security implications. - **Balancing Multiple Product Needs:** Effectively managing research priorities and synthesizing insights across distinct product lines (PAM, IM, One Login) requires strong organizational and strategic skills. - **Influencing Stakeholders:** Driving change and ensuring user insights are acted upon within a large organization requires strong communication, negotiation, and persuasion skills. - **Remote Collaboration:** Maintaining strong team cohesion and effective communication in a fully remote environment can present unique challenges.

Learning & Development Opportunities:

• Deep Domain Expertise: Opportunity to become a subject matter expert in the critical field of Identity and Access Management.
• Strategic Research Impact: Gain experience in shaping product strategy at a portfolio level, influencing key business decisions.
• Advanced Methodologies: Develop expertise in a wide array of research techniques and potentially explore new tools and approaches.
• Cross-Functional Exposure: Work closely with diverse teams, gaining a broader understanding of the software development lifecycle and business operations.

📝 Enhancement Note: The challenge of "balancing product-specific research with foundational and longitudinal studies" is a key aspect of this role's complexity and growth potential, requiring a researcher who can think both tactically and strategically.

<h3>💡 Interview Preparation</h3> **Strategy Questions:** - How would you approach developing a research strategy for a new feature that needs to integrate seamlessly across PAM, IM, and One Login? - Describe a time you had to influence product decisions with compelling research insights. What was the situation, your approach, and the outcome? - How do you prioritize research requests when multiple product teams have competing needs? - What methods would you use to understand the end-to-end user journey for identity management tasks across One Identity's product suite?

Company & Culture Questions:

• Why are you interested in researching enterprise identity and access management products?
• How do you advocate for user needs when they conflict with business or technical constraints?
• Describe your experience working in a remote, cross-functional team environment.
• How do you ensure your research remains objective and unbiased?

Portfolio Presentation Strategy:

• Showcase Impact: For each case study, clearly articulate the business or user problem, your role, your methodology, the key insights, and most importantly, the tangible impact your research had on the product or business outcomes.
• Quantify When Possible: Use metrics to demonstrate impact (e.g., "increased task completion by 15%", "reduced user errors by 20%", "identified critical usability issues that led to redesign").
• Highlight Cross-Product Thinking: If you have relevant experience, emphasize how you identified common user needs or patterns across different products or features.
• Be Prepared for Deep Dives: Expect questions about your specific research decisions, participant selection, analysis methods, and how you handled challenges.

📝 Enhancement Note: Candidates should prepare to discuss their experience with enterprise software users and complex technical domains. The ability to articulate research impact and influence is paramount, so case studies should be structured to highlight these aspects.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the One Identity Careers portal.
• Portfolio Tailoring: Curate your portfolio to highlight 2-3 of your most impactful UX research projects, specifically emphasizing those involving enterprise software, SaaS products, or complex user journeys. Ensure each case study clearly details the problem, your methodology, insights, and demonstrable impact.
• Resume Optimization: Update your resume to prominently feature keywords from the job description, such as "UX Research," "Qualitative Research," "SaaS," "Enterprise Software," "Usability Testing," "User Interviews," "Research Strategy," and "Cross-Product." Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your research process, insights, and influence. Prepare specific examples for behavioral questions and be ready to discuss your approach to research challenges in the IAM domain. Rehearse your portfolio presentation to ensure it's concise, impactful, and addresses the key requirements of the role.
• Company Research: Familiarize yourself with One Identity's product suite (PAM, IM, One Login) and the broader Identity and Access Management landscape. Understand the typical users and their primary concerns. Research One Identity's company values and culture to articulate your fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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