UX Researcher

📍 Job Overview

Job Title: UX Researcher
Company: Infobip
Location: Zagreb, Croatia
Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: October 2, 2025
Experience Level: 2-5 Years
Remote Status: Hybrid (Remote OK)

🚀 Role Summary

• Spearhead the establishment of Infobip's Product Design strategy and processes, driving a user-centered design (UCD) approach across the organization.
• Plan, execute, and synthesize qualitative and quantitative user research studies to inform product roadmaps and enhance user mental models.
• Collaborate closely with Product Owners, Designers, and other stakeholders to champion user experience research and integrate insights into product development lifecycles.
• Evangelize user experience research methodology and advocate for its integral role in the product design process, fostering a culture of data-driven decision-making.
• Mentor designers and colleagues, enhancing their research skills and promoting a broader understanding of user behavior and cognitive biases within the company.

📝 Enhancement Note: While the title is "UX Researcher," the description strongly emphasizes establishing product design strategy and processes, and mentoring others in research skills. This indicates a role that is not just about conducting research, but also about shaping how research is done and embedding a user-centric mindset throughout the product development lifecycle. The mention of enterprise UX suggests a focus on complex B2B products.

📈 Primary Responsibilities

• Research Planning & Execution: Design and implement comprehensive research plans, selecting appropriate qualitative and quantitative methodologies (e.g., interviews, surveys, usability testing, heuristic evaluations) to address product and business objectives across diverse product lines.
• Data Synthesis & Insight Generation: Analyze and synthesize research data from various sources to identify key user pain points, unmet needs, and behavioral patterns, translating findings into actionable insights that directly inform product strategy and roadmap prioritization.
• Stakeholder Communication & Advocacy: Effectively communicate research findings, methodologies, and recommendations to diverse audiences, including product owners, designers, engineers, and leadership, using compelling storytelling and data visualization.
• Process Development & Improvement: Contribute to the ongoing refinement and establishment of Infobip's product design and user research processes, identifying opportunities for efficiency and impact.
• Mentorship & Knowledge Sharing: Guide and mentor junior designers and cross-functional team members on UX research best practices, research techniques, and the application of user insights in product development.
• Product Improvement Recommendations: Proactively suggest product enhancements and optimizations based on user feedback, data analysis, and heuristic evaluations to improve overall user experience and product effectiveness.
• Cross-Functional Collaboration: Foster strong working relationships with product management, engineering, marketing, and other teams to ensure a holistic understanding of user needs and a cohesive product development approach.

📝 Enhancement Note: The responsibilities list goes beyond typical research execution by including "advocate for research to be an integral part of our product design process" and "contribute to building a culture of insights-driven product design." This implies a strategic component to the role, influencing company-wide design practices.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field, or equivalent practical experience.

Experience:

• 2-5 years of progressive experience in planning, conducting, analyzing, and reporting on user studies within a product development environment.
• Demonstrated experience in applying a variety of qualitative and quantitative research methods throughout different stages of the product lifecycle.
• Proven track record of translating complex research findings into clear, actionable recommendations for product teams.

Required Skills:

• User Research Expertise: Proficient in a wide range of qualitative and quantitative research methods (e.g., user interviews, surveys, diary studies, contextual inquiry, usability testing, A/B testing, heuristic evaluations).
• Data Synthesis & Analysis: Ability to distill meaning from complex data sets, identify patterns, and generate actionable insights that inform product strategy.
• Communication & Storytelling: Excellent written and verbal communication skills, with a strong ability to articulate research findings and user needs compellingly to diverse stakeholders.
• User-Centered Design (UCD) Principles: Deep understanding of UCD principles and their application in product design and development.
• Collaboration & Teamwork: Proven ability to work effectively with cross-functional teams, including product managers, designers, and engineers.
• Facilitation Skills: Comfortable and skilled in facilitating user interviews, workshops, and group discussions.

Preferred Skills:

• Enterprise UX Experience: Experience or a strong interest in user research for enterprise-level B2B products and services.
• Wireframing & Prototyping: Experience in creating wireframes, user flows, and rough mockups to visualize and communicate design ideas and improvements.
• Cognitive Psychology/Biases: Understanding of human behavior, cognitive biases, and their impact on user interaction and decision-making.
• Product Design Strategy: Experience contributing to or shaping product design strategies and roadmaps.
• Mentoring Experience: Experience in mentoring or guiding junior team members in research methodologies.

📝 Enhancement Note: The requirement for "a few years of experience" combined with responsibilities like establishing strategy and mentoring suggests a mid-level role (2-5 years). The emphasis on enterprise UX and the nature of Infobip's business (B2B communication platform) points towards a focus on complex, business-oriented user needs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Case Studies: Showcase 2-3 detailed case studies demonstrating your end-to-end UX research process, from problem definition and research planning to synthesis, insights, and impact on product decisions.
• Methodology Diversity: Highlight your proficiency in using a variety of qualitative and quantitative research methods, clearly explaining why specific methods were chosen for each project.
• Insight to Impact: Clearly articulate the actionable insights derived from your research and provide tangible examples of how these insights influenced product roadmaps, design iterations, or business outcomes.
• Collaboration & Communication: Demonstrate your ability to collaborate with cross-functional teams and communicate research findings effectively to various stakeholders, potentially including examples of presentations or reports.

Process Documentation:

• Research Plan Examples: Include examples of well-structured research plans outlining objectives, target participants, methodologies, and timelines.
• Synthesis Artifacts: Show examples of how you synthesize research data (e.g., affinity mapping, journey maps, personas, key finding summaries) to derive meaningful insights.
• Recommendation Frameworks: Illustrate how you frame and present recommendations, connecting them directly back to user needs and business goals.

📝 Enhancement Note: For a UX Researcher role, a strong portfolio is crucial. The focus should be on demonstrating a structured approach to research, the ability to derive actionable insights, and the tangible impact of that research on product development. Emphasize projects that show an understanding of enterprise B2B contexts if possible.

💵 Compensation & Benefits

Salary Range:

• Based on Infobip's presence in Zagreb, Croatia, and the mid-level experience requirement (2-5 years), a competitive salary range for a UX Researcher would typically fall between €35,000 - €55,000 annually (gross). This estimate considers the cost of living in Zagreb, industry benchmarks for UX roles in Eastern Europe, and the company's global standing.

Benefits:

• Competitive Salary: A salary package commensurate with experience and market standards.
• Learning & Development: Investment in employee growth through onboarding, internal education, e-learning resources, and external training opportunities.
• Global Connectivity: Opportunity to work with a diverse, international team across 75+ offices worldwide.
• Work-Life Balance: Emphasis on a balanced lifestyle, with organized team-building activities and events.
• Technology & Equipment: Provision of necessary equipment for effective work.
• Employee Stock Ownership Plan (ESOP): Potential for equity participation.
• Time Off: Standard paid time off and holidays.
• Flexible Work Arrangements: Options for remote work and flexible scheduling.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week, with flexibility offered to accommodate remote work arrangements and personal needs while ensuring project deadlines are met.

📝 Enhancement Note: The salary range is an estimate for Zagreb, Croatia. Infobip is a global company with a strong presence, so they likely offer competitive compensation and a robust benefits package, including professional development and flexible work options.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Cloud Communications, Software as a Service (SaaS). Infobip operates at the intersection of technology and communication, providing a full-stack cloud communication platform that enables businesses to connect with their customers across various channels. Company Size: Large (500+ employees, likely in the thousands globally). Infobip has a significant global footprint with over 75 offices. Founded: 2006. With over 15 years of operation, Infobip has established itself as a mature and significant player in the global communications market.

Team Structure:

• Product Design Team: The UX Researcher will be part of a Product Design team, working collaboratively with other designers, researchers, and product managers.
• Cross-Functional Collaboration: The role requires close interaction with Product Owners, engineering teams, marketing, and other business units to ensure a unified approach to product development and user experience.
• Reporting: Likely reports to a Head of Design, Lead UX Researcher, or Product Management lead, with direct collaboration across product lines.

Methodology:

• User-Centric Approach: A strong emphasis on understanding user needs and behaviors to drive product decisions.
• Data-Driven Development: Leveraging data and research insights to inform strategy, design, and feature development.
• Agile/Iterative Processes: Infobip likely employs agile methodologies, requiring flexibility and continuous iteration in product design and research.
• Global Collaboration: Utilizing collaborative tools and practices to work effectively with teams across different time zones and geographies.

Company Website: Infobip Careers (or main site: infobip.com)

📝 Enhancement Note: Infobip's growth and global reach suggest a dynamic, fast-paced environment. The company's focus on communication technology implies a culture that values innovation, connectivity, and robust technological solutions. The emphasis on "building what's next, together" indicates a collaborative and forward-thinking culture.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher. This role is positioned to contribute significantly to foundational product design strategy and processes, with opportunities to mentor others, indicating a level beyond entry-level but not yet senior leadership.

Reporting Structure: The UX Researcher will likely report to a design or product leadership role, with direct collaboration across product teams. This structure allows for influence on product direction while being embedded within the product development lifecycle.

Operations Impact: The UX Researcher's impact is crucial for shaping Infobip's product offerings by ensuring they meet user needs, are intuitive to use, and drive customer satisfaction and adoption. This directly influences product success, market competitiveness, and ultimately, revenue generation through enhanced user engagement and retention.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies, enterprise UX, or particular product domains within Infobip.
• Leadership: Transition into a Senior UX Researcher role, leading research initiatives, or moving into a UX Management or Design Strategy position.
• Cross-Functional Movement: Potential to move into Product Management or broader Product Design roles by leveraging deep user understanding.
• Skill Development: Continuous learning through internal and external training, conferences, and mentorship programs focused on advanced research techniques, data analytics, and design strategy.

📝 Enhancement Note: The role offers a clear path for growth from a dedicated researcher to a strategic contributor within the product design function, with potential for leadership and broader product influence.

🌐 Work Environment

Office Type: Hybrid. Infobip supports remote work ("Remote OK") but also has a significant physical presence in Zagreb, suggesting a hybrid model where employees may work from the office part-time or as needed for collaboration.

Office Location(s): Zagreb, Croatia. This is a major hub for Infobip, likely offering modern office facilities designed for collaboration and productivity.

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with meeting rooms, project spaces, and common areas to foster team interaction and brainstorming.
• Technology & Tools: Access to necessary research software, hardware, and internal collaboration platforms to support research activities.
• Global Team Interaction: Opportunities to connect and collaborate with colleagues worldwide through digital communication tools.

Work Schedule:

• Standard full-time, with flexibility. The "Remote OK" status and emphasis on work-life balance suggest a culture that values autonomy and results over strict adherence to office presence, allowing for effective management of research projects and analysis alongside personal commitments.

📝 Enhancement Note: The hybrid nature of the role and the global scale of Infobip mean the work environment is likely a blend of focused individual work (often remote) and collaborative team sessions (potentially in-office or virtual).

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An HR or recruiter call to assess basic qualifications, interest, and cultural fit.
• Hiring Manager Interview: Discussion with the hiring manager to delve deeper into experience, research methodologies, and alignment with team needs.
• Portfolio Presentation: A key stage where candidates present their UX research case studies, demonstrating their process, insights, and impact. This will likely involve sharing screens and discussing specific examples.
• Skills Assessment/Case Study: A practical exercise, potentially involving a take-home assignment or an in-person/virtual workshop, to evaluate research planning, analysis, or problem-solving skills.
• Team/Stakeholder Interviews: Meetings with potential peers and cross-functional partners (e.g., Product Managers, Designers) to assess collaboration style and technical understanding.
• Final Interview: Potentially with a senior leader, to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Structure Your Narratives: For each case study, clearly define the problem, your role, the research questions, methodology, key findings, actionable insights, and the impact on the product or business.
• Quantify Impact: Whenever possible, use data to demonstrate the impact of your research (e.g., "improved conversion rates by X%", "reduced task completion time by Y seconds," "identified Z critical usability issues").
• Show Your Process: Don't just show the outcomes; illustrate your thought process, decision-making, and how you adapted your methods.
• Tailor to Infobip: If possible, research Infobip's products and services and consider how your past experience or research approach could be relevant. Highlight any enterprise UX experience.
• Be Prepared for Questions: Anticipate questions about your methodology choices, how you handle conflicting data, how you influence stakeholders, and how you deal with research constraints.

Challenge Preparation:

• Understand Enterprise UX: Be ready to discuss the unique challenges and considerations of researching for B2B products, which often involve complex workflows, diverse user roles, and longer sales cycles.
• Methodology Nuances: Prepare to discuss the strengths and weaknesses of various research methods and when to apply them in different product development phases.
• Problem-Solving: Practice articulating how you would approach a hypothetical research problem related to Infobip's products or services.
• Data Interpretation: Be ready to analyze sample data or discuss how you would interpret findings from a given research scenario.

📝 Enhancement Note: The portfolio presentation is critical for this role. Candidates should prepare to articulate their research process, decision-making, and the tangible impact of their work, especially as it relates to enterprise products.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools for conducting online interviews and surveys (e.g., UserTesting.com, Maze, Lookback, Qualtrics, SurveyMonkey).
• Collaboration & Whiteboarding: Digital whiteboarding tools for affinity mapping, journey mapping, and collaborative ideation (e.g., Miro, Mural).
• Design & Prototyping Tools: Familiarity with design tools for understanding user flows and mockups (e.g., Figma, Sketch, Adobe XD) is beneficial for effective collaboration with designers.

Analytics & Reporting:

• Data Analysis Software: Proficiency in tools for analyzing quantitative data (e.g., Excel, Google Sheets, basic statistical software like R or SPSS if applicable).
• Product Analytics Tools: Experience with platforms that track user behavior within products (e.g., Google Analytics, Mixpanel, Amplitude) can be advantageous for triangulating research findings.
• Reporting & Presentation Tools: Standard office suite tools for creating reports and presentations (e.g., PowerPoint, Google Slides).

CRM & Automation:

• CRM Systems: While not a primary tool for UX research, understanding how CRM data (e.g., Salesforce, HubSpot) can inform user segmentation and research targeting is helpful.
• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing research projects and timelines.

📝 Enhancement Note: While the role is UX Research, familiarity with design tools and analytics platforms is increasingly important for researchers to effectively collaborate and integrate their findings into the broader product development ecosystem.

👥 Team Culture & Values

Operations Values:

• Curiosity & Passion: A genuine interest in understanding user behavior, combined with a passion for creating great products.
• Collaboration: A strong belief in working together across teams and functions to achieve common goals.
• Purpose-Driven: Contributing to meaningful work that impacts how millions of customers connect and communicate globally.
• User-Centricity: Placing the user at the heart of all design and development decisions.
• Continuous Improvement: A commitment to learning, growth, and constantly refining processes and products.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with product managers, designers, engineers, and other stakeholders to ensure research insights are understood and acted upon.
• Open Communication: Fostering an environment where feedback is shared constructively, and different perspectives are valued.
• Knowledge Sharing: Proactively sharing research findings, best practices, and learnings with the wider team and organization.
• Empowerment: Encouraging team members to take ownership of their work and contribute to a shared vision.

📝 Enhancement Note: Infobip's stated values of curiosity, passion, and collaboration, along with their global mission, suggest a culture that is dynamic, inclusive, and focused on impactful innovation.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Research: Establishing and scaling robust UX research processes within a large, rapidly growing global organization.
• Diverse Product Portfolio: Conducting research across a wide range of complex B2B products and services, each with unique user bases and needs.
• Influencing Stakeholders: Effectively advocating for user needs and research findings to drive adoption and influence product strategy among diverse stakeholders.
• Balancing Methodologies: Determining the most effective research methods for different product phases and business objectives while managing time and resource constraints.
• Integrating Insights: Ensuring research insights are consistently integrated into product roadmaps and development cycles across multiple teams.

Learning & Development Opportunities:

• Advanced Research Techniques: Training in cutting-edge qualitative and quantitative research methods, including generative AI for research.
• Enterprise UX Specialization: Developing deep expertise in the nuances of B2B product research.
• Strategic Influence: Gaining experience in shaping product strategy and contributing to business-level decision-making through research insights.
• Mentorship & Leadership: Opportunities to mentor junior team members and potentially grow into leadership roles within the design or product organization.
• Industry Exposure: Access to industry conferences, workshops, and e-learning resources to stay abreast of the latest trends in UX research and product design.

📝 Enhancement Note: The challenges are typical for a growing global tech company looking to mature its design processes. The growth opportunities are substantial, offering paths towards specialization, leadership, and strategic product involvement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with research findings. What was the situation, your approach, and the outcome?" (Focus on your ability to persuade and drive change).
• "How would you approach establishing UX research processes for a new product line at Infobip, considering the company's global reach and diverse product offerings?" (Assess your strategic thinking and process-building skills).
• "Walk me through a complex research project you led. What were the key challenges, how did you overcome them, and what was the ultimate impact?" (Demonstrate your end-to-end research capabilities and problem-solving).

Company & Culture Questions:

• "Based on your understanding of Infobip, what do you see as the biggest UX challenges or opportunities for our products?" (Show you've done your research and can apply your expertise).
• "How do you foster a user-centered mindset within teams that may not be research-focused?" (Highlight your advocacy and mentoring skills).
• "Describe your ideal collaboration style with Product Managers and Engineers." (Assess your teamwork and communication approach).

Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative with a clear beginning (problem), middle (your research process and insights), and end (impact and learnings).
• Be Visual: Use screenshots, wireframes, personas, journey maps, and data visualizations to make your presentation engaging and easy to understand.
• Highlight Your Role: Clearly articulate your specific contributions, especially if you worked on a team.
• Focus on Impact: Quantify results where possible and clearly explain how your research contributed to business goals or product improvements.
• Prepare for Q&A: Anticipate detailed questions about your methodology, data interpretation, and decision-making process.

📝 Enhancement Note: Preparation should focus on demonstrating not just research execution but also strategic thinking, influence, and a deep understanding of how research impacts business outcomes, especially within an enterprise context.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through Infobip's careers portal via the provided link.
• Tailor Your Resume: Highlight experience in qualitative and quantitative research, user-centered design, data analysis, and stakeholder communication. Quantify achievements where possible.
• Curate Your Portfolio: Select 2-3 of your strongest UX research case studies that showcase your process, insights, and impact. Ensure they are well-documented and visually appealing.
• Prepare Your Narrative: Practice articulating your research process, decision-making, and the impact of your work, especially for enterprise-level products, as you will likely present this during the interview process.
• Research Infobip: Familiarize yourself with Infobip's products, services, and company mission. Understand their target audience and potential UX challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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