UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: EverCommerce

Location: Remote (Ontario), Canada

Job Type: Full-Time

Category: User Experience Research

Date Posted: March 13, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote (Canada)

🚀 Role Summary

• Conduct comprehensive user experience research to inform product strategy and growth initiatives for EverCommerce's payments products, specifically within Invoice Simple and Joist.

• Utilize a blend of qualitative and quantitative research methodologies to understand the full payments user journey, from onboarding and activation to ongoing usage, trust, and retention.

• Translate research findings into actionable recommendations that directly influence product roadmap prioritization, business decisions, and customer value.

• Act as a subject-matter expert, advocating for the customer and ensuring their needs are at the forefront of product development and GTM strategies.

📝 Enhancement Note: While the role is titled "UX Researcher," the description emphasizes its direct impact on product strategy, growth initiatives, and business decisions within the payments domain. This suggests a strategic, consultative aspect beyond traditional UX research, requiring strong analytical and communication skills to influence cross-functional stakeholders. The focus on "payments product" and "service commerce platform" indicates a need to understand financial transactions, user trust, and retention drivers within B2B SaaS contexts.

📈 Primary Responsibilities

• Lead and execute end-to-end user research initiatives across the entire payments user journey for Invoice Simple and Joist.

• Employ a diverse range of research methods, including behavioral data analysis, surveys, funnel analysis, in-depth interviews, and usability testing, to uncover user needs, pain points, and behaviors related to payments.

• Synthesize complex qualitative and quantitative data into clear, concise, and actionable insights, presenting them through compelling narratives and visual aids.

• Collaborate closely with Product Management, Design, Engineering, Marketing, Sales, and Customer Success teams to integrate user insights into product roadmaps, feature development, and go-to-market strategies.

• Act as a trusted advisor and customer advocate, influencing strategic decisions by presenting evidence-based recommendations and challenging assumptions respectfully.

• Proactively identify research opportunities and define research plans to address ambiguous problem spaces and drive product innovation within the payments ecosystem.

• Develop and maintain strong relationships with stakeholders across various departments to ensure buy-in, alignment, and effective implementation of research findings.

• Analyze product and survey data using statistical or analytical tools (e.g., R, Python, JASP) to support research hypotheses and validate findings.

• Craft and deliver audience-tailored research assets, including presentations, reports, and one-pagers, to effectively communicate findings and recommendations to diverse audiences, from individual contributors to senior leadership.

📝 Enhancement Note: The responsibilities highlight a need for leadership in research, independent execution, and significant cross-functional influence, particularly concerning product strategy and growth. The emphasis on translating insights into "product, growth, or business decisions" and "influencing payments strategy, roadmap prioritization, and growth initiatives" points to a role that is deeply embedded in the business strategy, not just a support function.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, Statistics, or a related field is typically expected for UX research roles of this caliber.

Experience:

• Minimum of 5 years of professional, hands-on UX research experience.

• Proven track record of conducting rigorous, mixed-method research within a SaaS business environment.

Required Skills:

• Expertise in a wide range of qualitative and quantitative research methodologies (e.g., user interviews, usability testing, surveys, card sorting, diary studies, A/B testing, behavioral analytics).

• Strong proficiency in analyzing product and survey data using statistical or analytical tools such as R, Python, or JASP.

• Ability to translate complex research findings into clear, concise, and actionable recommendations for product, design, and business stakeholders.

• Excellent communication, presentation, and storytelling skills, with the ability to tailor messages to different audiences.

• Proven ability to manage and drive multiple, parallel research projects independently from conception to completion.

• Experience operating in ambiguous problem spaces, proactively defining problems, research plans, and achieving stakeholder alignment.

• Skill in respectfully challenging assumptions and influencing decisions with compelling, evidence-based arguments.

• High attention to detail, strong complex problem-solving capabilities, and effective contingency planning.

Preferred Skills:

• Experience specifically within fintech, payments, or financial services domains.

• Familiarity with user onboarding, activation, trust, and retention research.

• Experience with specific research platforms or tools relevant to behavioral analytics and survey deployment.

• Understanding of service commerce platforms and their unique user needs.

📝 Enhancement Note: The experience requirement of "5+ years" combined with the emphasis on independence, stakeholder influence, and translating insights into business decisions suggests this role is for a seasoned researcher, potentially aligning with a Senior UX Researcher or Lead UX Researcher level, rather than an entry-level position. The mention of specific analytical tools (R, Python, JASP) indicates a strong preference for candidates with a quantitative bent.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a strong track record of conducting mixed-method research.

• Case studies demonstrating how your research directly influenced product strategy, roadmap prioritization, or significant growth initiatives.

• Examples of translating complex research findings into actionable recommendations and tangible business outcomes (e.g., improved conversion rates, increased retention, enhanced user trust).

• Documentation of your process for planning, executing, and synthesizing research across the entire user journey, particularly within a SaaS context.

Process Documentation:

• Illustrate your approach to defining research problems, developing research plans, and selecting appropriate methodologies for a given business objective.

• Showcase your ability to manage multiple research projects concurrently, including stakeholder management and timeline adherence.

• Provide examples of how you have effectively communicated research findings and influenced cross-functional teams and senior leadership.

• Demonstrate your process for integrating user feedback and data into iterative product development cycles.

📝 Enhancement Note: For a role emphasizing impact on business decisions, the portfolio should not just present research projects but clearly articulate the impact of that research. This means quantifying results where possible (e.g., "research led to a X% increase in payment adoption") and clearly mapping research activities to business outcomes like conversion, retention, and revenue.

💵 Compensation & Benefits

Salary Range:

The target base compensation for this position is $90,000 to $105,000 CAD per year. This range is competitive for a Senior UX Researcher role in Canada, considering the required experience and the specialized focus on payments within a SaaS environment.

Benefits:

• Flexibility: Option to work in-office, remotely, or hybrid within your country of employment.

• Wellness: Robust wellness benefits, including an annual wellness stipend.

• Time Off: Flexible time-off policies.

• Equity: Employee Stock Purchase Program.

• Retirement Savings: Registered Retirement Savings Plan (RRSP) with a 4% company match.

• Healthcare: (Likely includes comprehensive health, dental, and vision benefits, though not explicitly detailed in the input).

Working Hours:

The role is Full-Time, typically implying a standard 40-hour work week. Given the remote and globally distributed nature of EverCommerce's teams, there may be some flexibility, but core collaboration hours will likely be expected.

📝 Enhancement Note: The salary range provided is specific and competitive for the Canadian market for a researcher with 5+ years of experience. The benefits package is strong, with a notable emphasis on wellness and retirement savings, common for established tech companies. The "flexibility" mentioned in benefits aligns with the remote nature of the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Service Commerce Platform / SaaS (Software as a Service). EverCommerce operates in the business software sector, providing vertically-tailored solutions to service-based businesses.

Company Size: EverCommerce is a significant player, serving over 690,000 global service-based businesses. This indicates a large, established organization with a substantial customer base and a complex operational structure.

Founded: Founded in 2010, EverCommerce has a history of growth and acquisition, suggesting a dynamic and evolving company culture.

Team Structure:

• The UX Researcher will join a dedicated research team within the product organization.

• This role will involve close collaboration with Product Managers, Designers, Marketing, Engineering, Customer Success, and senior leadership across different brands like Invoice Simple and Joist.

Methodology:

• EverCommerce emphasizes a data-driven approach to product development and business growth, leveraging customer insights and behavioral analytics.

• The company culture appears to value collaboration, innovation, and a customer-centric mindset, especially in driving adoption and retention for core products like payments.

• A focus on "service commerce" implies an understanding of the unique operational needs and customer journeys of service professionals.

Company Website: https://www.evercommerce.com/

📝 Enhancement Note: EverCommerce's position as a "leading service commerce platform" with a wide array of brands implies a complex organizational structure. The UX Researcher will need to navigate this complexity, understand the distinct needs of different service industries, and contribute to a unified payments strategy across Invoice Simple and Joist. The large customer base suggests ample opportunities for impactful research.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Researcher, requiring significant experience (5+ years) and the ability to work independently, influence strategy, and drive decisions. It's not an entry-level position but offers a clear path for impactful contributions.

Reporting Structure: While not explicitly stated, a UX Researcher typically reports into a Head of Product, Director of Product Design, or a Lead UX Researcher. They will work closely with Product Managers and Designers on specific product initiatives.

Operations Impact: The UX Researcher will have a direct and significant impact on revenue and business decisions by shaping the adoption, trust, and expansion of payment services. This role is critical for conversion, retention, and increasing long-term customer value, which are key financial metrics for EverCommerce.

Growth Opportunities:

• Specialization: Deepen expertise in payments research, fintech UX, or specific service industries served by EverCommerce.

• Leadership: Potential to move into a Lead UX Researcher role, mentoring junior researchers, or taking ownership of research for larger product areas.

• Cross-functional Mobility: Develop a strong understanding of product management, growth marketing, or business strategy, potentially leading to roles in those areas.

• Skill Development: Continuous learning in advanced research methodologies, data analysis techniques, and emerging technologies within the SaaS and payments space.

📝 Enhancement Note: The emphasis on influencing strategy and driving business decisions suggests that growth opportunities will extend beyond pure research to strategic product thinking and potentially leadership roles within product or GTM functions. The ability to demonstrate measurable impact will be key to career advancement.

🌐 Work Environment

Office Type: This role is designated as "Fully Remote (Canada)," with the option to work from home or potentially in one of EverCommerce's Canadian offices if located nearby. The company also mentions offices in the US, UK, Jordan, New Zealand, and Australia, indicating a global, distributed workforce.

Office Location(s): While remote, the company has a presence in Canada, and the ideal candidate is noted to be in the Greater Toronto Area. Travel to EverCommerce's HQ in Denver, Colorado, Toronto, Vancouver, or other North American offices may be required.

Workspace Context:

• Remote Collaboration: Expect to utilize various digital collaboration tools (e.g., Slack, Zoom, shared document platforms) for seamless communication and teamwork across different time zones.

• Tools & Technology: Access to necessary research tools, analytics platforms, and internal systems will be provided to facilitate research activities.

• Team Interaction: Regular virtual meetings, stand-ups, and collaborative sessions with product, design, and engineering teams will be integral to the role.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected, with flexibility often afforded to remote employees within reasonable working hours for collaboration. There's an understanding of working across different time zones due to the distributed nature of the company.

📝 Enhancement Note: The "fully remote" nature within Canada is a significant aspect. While flexibility is implied, candidates should be prepared for potential travel to company offices for key meetings or workshops, as mentioned. The ability to effectively collaborate and maintain productivity in a remote setting is crucial.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume to assess initial fit based on experience and qualifications.

2. Hiring Manager Interview: A conversation with the hiring manager to discuss your background, experience, research philosophy, and alignment with the role's responsibilities and the company culture.

3. Portfolio Review & Presentation: You will likely be asked to present a selection of your work from your portfolio, focusing on case studies that demonstrate your impact on product strategy and business decisions. Be prepared to discuss your process, findings, and the outcomes.

4. Technical/Team Interview: This may involve a deeper dive into your research methodologies, analytical skills, and how you approach specific types of research problems. You might meet with other UX researchers, product managers, or designers.

5. Stakeholder/Leadership Interview: A final interview with senior leadership or key stakeholders to assess your strategic thinking, ability to influence, and overall cultural fit.

Portfolio Review Tips:

• Focus on Impact: Select 3-4 projects that clearly demonstrate your ability to drive business outcomes (e.g., increased conversion, retention, user satisfaction) through research. Quantify results whenever possible.

• Showcase Process: Clearly articulate your research process for each case study: problem definition, methodology selection, execution, analysis, and recommendations.

• Highlight Collaboration: Explain how you partnered with product, design, engineering, and other teams.

• Tailor to Payments: If possible, include projects related to financial products, onboarding, trust, or user adoption, as this is highly relevant.

• Be Prepared for Questions: Anticipate questions about your decision-making, challenges encountered, and how you handled stakeholder disagreements.

Challenge Preparation:

• Be ready for potential research challenges or case studies that assess your ability to define a problem, propose a research plan, and interpret hypothetical data.

• Practice articulating your thought process clearly and concisely, especially when dealing with ambiguity.

• Prepare to discuss how you would approach researching a specific aspect of the payments user journey for Invoice Simple or Joist.

📝 Enhancement Note: The emphasis on "influencing decisions" and "translating insights into product, growth, or business decisions" means the interview process will likely heavily scrutinize the impact of your past work. A portfolio that clearly links research activities to measurable business results will be critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for user interviews, usability testing, surveys, and potentially diary studies (e.g., UserTesting.com, Lookback, SurveyMonkey, Qualtrics,

Typeform).

• Analytics & Behavioral Data: Proficiency in analyzing user behavior data. Specific tools may include:

  • Web/App Analytics: Google Analytics, Mixpanel, Amplitude.
  • Funnel Analysis Tools: Built into analytics platforms or specialized tools.

• Statistical & Analytical Tools: Strong preference for candidates proficient in R, Python, or JASP for data analysis and interpretation.

• Collaboration & Documentation: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides), Confluence, Jira.

• Design Tools (for collaboration): Figma, Sketch, Adobe XD (for understanding and reviewing designs).

CRM & Automation: While not a primary focus for the researcher, understanding how CRM data (e.g., Salesforce) or marketing automation platforms might inform research or be influenced by user behavior is beneficial.

📝 Enhancement Note: The explicit mention of R, Python, and JASP indicates a strong preference for researchers with a quantitative and analytical background who can go beyond qualitative insights to perform deeper data analysis. Familiarity with SaaS analytics platforms is also a significant advantage.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and advocating for the customer, particularly in the context of financial transactions and trust.

• Data-Driven Decision Making: Relying on empirical evidence and rigorous analysis to inform product strategy and business initiatives.

• Collaboration & Cross-Functional Partnership: Working effectively with diverse teams to achieve shared goals.

• Impact & Ownership: Taking responsibility for driving meaningful business outcomes through research.

• Continuous Improvement: A culture of learning, iteration, and seeking better ways to serve customers and optimize processes.

Collaboration Style:

• Partnership: Expected to work as a strategic partner with Product and Design, not just a service provider.

• Evidence-Based Influence: Using data and insights to guide discussions and decisions, fostering a culture of evidence-based strategy.

• Transparent Communication: Openly sharing research plans, findings, and recommendations across teams.

• Proactive Engagement: Actively seeking out opportunities to contribute research insights to product development and growth efforts.

📝 Enhancement Note: The company values likely emphasize a proactive, data-driven, and collaborative approach. For a UX Researcher, this means not only conducting excellent research but also actively engaging with stakeholders, championing user needs, and demonstrating how research contributes to EverCommerce's overall business objectives in the service commerce and payments space.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Payments: Researching user behavior around financial transactions requires a deep understanding of trust, security, and diverse user needs, which can be complex.

• Balancing Multiple Products: Effectively managing research needs for both Invoice Simple and Joist, which may have slightly different user bases and product focuses.

• Influencing Stakeholders: Consistently translating research insights into actionable changes and securing buy-in from busy cross-functional teams and senior leadership.

• Remote Collaboration: Navigating the nuances of remote teamwork and ensuring effective communication and collaboration across distributed teams.

• Defining Ambiguous Problems: Proactively identifying and framing research questions in new or evolving areas, such as emerging payment features or user adoption strategies.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Gaining in-depth expertise in the fintech and payments industry, specifically within the contractor and small business service sectors.

• Advanced Analytical Skills: Further developing quantitative analysis skills with tools like R and Python, potentially leading to a more hybrid research role.

• Strategic Product Influence: Growing influence on product strategy, roadmap, and growth initiatives, potentially moving towards product management or growth roles.

• Mentorship: Opportunities to learn from experienced product leaders and potentially mentor junior team members as the team grows.

• Industry Exposure: Staying abreast of trends in service commerce, SaaS, and payment technologies through company-provided resources or external training.

📝 Enhancement Note: The "challenges" section highlights areas where a candidate can demonstrate proactive problem-solving skills. The "growth opportunities" section is crucial for candidates looking for career progression, emphasizing specialization and strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time your research directly influenced a significant product decision or business strategy. What was the outcome?" (Focus on impact, process, and results).

• "How would you approach researching user trust in a new payment feature for a contractor app like Joist?" (Demonstrate your research planning, methodology selection, and understanding of the domain).

• "Imagine you've identified a significant friction point in the payment onboarding process. How would you present this to product management and engineering to drive action?" (Focus on communication, influence, and collaboration).

Company & Culture Questions:

• "What do you know about EverCommerce, Invoice Simple, and Joist, and why are you interested in researching their payments products?" (Show you've done your homework on the company and its products).

• "How do you see your role contributing to EverCommerce's mission of helping service-based businesses accelerate growth?" (Connect your research impact to the company's overarching goals).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: The Problem, Your Role, The Research Process, Key Findings, Recommendations, and The Impact/Outcome.

• Quantify Impact: Use numbers and metrics to demonstrate the success of your research recommendations (e.g., "led to a 15% increase in feature adoption," "reduced user errors by 20%").

• Tell a Story: Engage your audience by weaving a narrative around your research journey, highlighting challenges and how you overcame them.

• Be Ready for Deep Dives: Be prepared to answer detailed questions about your methodologies, data analysis, and decision-making process for each project presented.

📝 Enhancement Note: Candidates should prepare to discuss their experience with payments, SaaS, and influencing business strategy. The interview will likely test not just research skills but also strategic thinking and the ability to drive tangible business results.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Workday link.

• Tailor your Resume: Highlight your 5+ years of professional research experience, emphasizing mixed-method research, SaaS product experience, and your ability to translate insights into business decisions. Use keywords from the job description such as "UX Researcher," "qualitative," "quantitative," "SaaS," "payments," "product strategy," and "growth initiatives."

• Curate Your Portfolio: Select 3-4 of your most impactful projects that demonstrate your ability to influence product strategy and drive business outcomes. Focus on case studies that showcase your process, findings, and quantifiable results, particularly if they relate to payments, financial products, or SaaS adoption.

• Prepare for the Interview: Practice articulating your research process, findings, and impact. Be ready to discuss your experience with tools like R, Python, or JASP, and prepare specific examples for strategy and behavioral questions. Research EverCommerce, Invoice Simple, and Joist to understand their market position and user base.

• Demonstrate Domain Interest: Express genuine interest in the service commerce industry and the specific challenges and opportunities within the payments space for small businesses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.