UX Researcher

📍 Job Overview

Job Title: UX Researcher I

Company: Automation Anywhere

Location: Bengaluru, India

Job Type: Full-Time

Category: User Experience Research / Product Development

Date Posted: April 13, 2026

Experience Level: 1-4 years (internship and academic research experience welcome)

Remote Status: On-site

🚀 Role Summary

• Conduct comprehensive UX research to understand user needs and behaviors within enterprise software solutions, specifically focusing on Agentic Process Automation (APA).

• Plan and execute a variety of qualitative and quantitative research methodologies, including usability tests, contextual interviews, surveys, and concept evaluations.

• Synthesize complex research findings into clear, actionable insights to drive product strategy and design decisions.

• Collaborate closely with UX Design, Product Management, Documentation, and Engineering teams to integrate user feedback throughout the product development lifecycle.

• Contribute to the development and maintenance of user research artifacts such as personas, journey maps, and a central research repository.

📝 Enhancement Note: While the title is "UX Researcher I," the responsibilities and required experience (1-4 years) suggest this role is suitable for early to mid-career professionals looking to deepen their expertise in enterprise UX research. The emphasis on APA and Process Reasoning Engine (PRE) indicates a need for researchers who can understand complex technical products and their business impact.

📈 Primary Responsibilities

• Partner with UX Designers and Product Managers to identify critical research questions and select appropriate research methodologies to address them.

• Design, plan, and execute a range of qualitative research studies, such as in-depth interviews, contextual inquiries, and usability testing sessions.

• Plan and execute quantitative research studies, including surveys, A/B testing, and analysis of product usage data.

• Independently recruit and screen research participants, ensuring alignment with study objectives and demographic requirements.

• Analyze and synthesize data from various research methods to identify key themes, user pain points, and opportunities for improvement.

• Present research findings and strategic recommendations clearly and persuasively to cross-functional teams, including Product, Design, Engineering, and Marketing.

• Contribute to and maintain a centralized research repository, ensuring that insights are documented, accessible, and actionable for ongoing product development.

• Support the UX team in creating and refining user personas, user journey maps, and other artifacts that promote user empathy and understanding across the organization.

• Stay abreast of emerging trends, tools, and best practices in UX research and apply them to enhance research quality and impact.

📝 Enhancement Note: The responsibilities highlight a hands-on research role with a strong emphasis on both qualitative and quantitative methods. The expectation to "contribute to and maintain a growing research repository" suggests the need for organizational skills and an understanding of knowledge management within a product team.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Design, or a related field.

Experience:

• 1–4 years of direct experience in UX Research, Human-Computer Interaction, or a closely related field.

Required Skills:

• Foundational understanding of a variety of qualitative UX research methods, including user interviews, usability testing, diary studies, and ethnographic research.

• Foundational understanding of quantitative UX research methods, including survey design, data analysis, and A/B testing principles.

• Proficiency in planning and executing research studies from inception to final reporting.

• Experience with user recruitment and screening processes.

• Ability to synthesize complex research findings into clear, actionable insights and compelling narratives.

• Strong written and verbal communication skills, with the ability to present to diverse stakeholders.

• Experience collaborating effectively with cross-functional teams (Design, Product, Engineering).

• A genuine curiosity about user behavior, motivations, and needs.

Preferred Skills:

• Exposure to and practical experience with common UX research tools such as UserZoom, Maze, Lookback, Dovetail, or similar platforms.

• Experience conducting research for complex enterprise software products or B2B applications.

• Familiarity with analytics tools and their application in UX research.

• Experience with user journey mapping and persona development.

• Understanding of Agile development methodologies and how UX research integrates within them.

📝 Enhancement Note: The requirement for "foundational understanding" suggests that candidates are not expected to be experts in all methods but should possess a solid grasp and practical application ability. The explicit mention of academic and internship experience indicates a willingness to consider candidates early in their careers who demonstrate strong potential and a solid theoretical base.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing 2-3 distinct UX research projects that demonstrate your ability to apply research methodologies effectively.

• Each project should clearly articulate the research problem, the methods used, your specific role and contributions, the insights generated, and the impact on product design or business outcomes.

• Evidence of your ability to translate research findings into actionable recommendations for product teams.

• Demonstration of your understanding of both qualitative and quantitative research approaches within your project examples.

Process Documentation:

• Within your portfolio, clearly outline the research process followed for each project, including planning, participant recruitment, data collection, analysis, and reporting phases.

• Highlight how you adapted research processes based on project constraints, timelines, and objectives.

• Showcase your ability to document research insights in an accessible and reusable format, contributing to a knowledge base.

📝 Enhancement Note: Given the "1-4 years" experience, the portfolio is crucial for demonstrating practical application of research knowledge. The emphasis should be on the process and impact of the research, not just the final deliverables. Applicants should be prepared to discuss their role in detail, especially if it was part of a larger team.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for UX Researchers with 1-4 years of experience in Bengaluru, India, the estimated annual salary range is ₹700,000 to ₹1,200,000. This estimate considers the cost of living in Bengaluru, the demand for UX talent, and the specific requirements of an enterprise software company like Automation Anywhere.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Paid time off, including vacation days, sick leave, and public holidays.

• Opportunities for professional development, including training, workshops, and conference attendance related to UX research and technology.

• Access to industry-leading UX research tools and software.

• Retirement savings plan or provident fund contributions.

• Potential for performance-based bonuses.

• Employee Assistance Program (EAP) for well-being support.

Working Hours:

• Standard full-time work week, typically 40 hours per week.

• While the role is on-site, there may be some flexibility in daily start and end times, subject to team and project needs.

• Occasional overtime may be required to meet critical project deadlines.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for similar roles in Bengaluru. It's important for candidates to research current market rates and be prepared to discuss their salary expectations during the interview process. The benefits listed are standard for a company of Automation Anywhere's scale and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focusing on Intelligent Automation (IA) and Agentic Process Automation (APA). Automation Anywhere is a leader in Robotic Process Automation (RPA) and AI-driven automation solutions.

Company Size: Automation Anywhere is a large enterprise company, typically employing over 1,000 employees globally. This size suggests structured processes, dedicated teams, and significant resources for product development and research.

Founded: Automation Anywhere was founded in 2003. This long history in the automation space indicates a mature company with established products and a deep understanding of the enterprise market.

Team Structure:

• The UX Researcher will be part of a dedicated UX team, likely reporting into a UX Manager or Director.

• This UX team collaborates closely with Product Management, Engineering, Documentation, and Marketing departments.

• The structure emphasizes cross-functional teamwork, with UX researchers acting as crucial liaisons between user needs and product development.

Methodology:

• The company emphasizes an AI-powered approach to automation, focusing on "Agentic Process Automation" and a "Process Reasoning Engine (PRE)."

• Product development likely follows an Agile methodology, with UX research integrated to provide continuous user insights.

• Data-driven decision-making is a core tenet, with research findings expected to inform strategy and design.

• A focus on "unleashing human potential" suggests a culture that values employee growth and impact.

Company Website: https://www.automationanywhere.com/

📝 Enhancement Note: The company's focus on APA and AI suggests that UX researchers will be working on complex, cutting-edge technology. This requires an ability to grasp technical concepts and translate them into user-friendly experiences. The company's scale means there are likely established processes and opportunities for mentorship.

📈 Career & Growth Analysis

Operations Career Level: This role is described as "UX Researcher I," indicating an entry-level to early-career position. It's designed for individuals with 1-4 years of experience who are looking to build a strong foundation in UX research within an enterprise technology context. The responsibilities are hands-on, focusing on executing research and synthesizing findings, rather than leading major research initiatives or managing a team.

Reporting Structure: The UX Researcher will likely report to a UX Manager or Director of UX. They will work within a broader UX team and collaborate extensively with Product Managers, UX Designers, and Engineering teams. This structure allows for guidance and mentorship from senior researchers and designers.

Operations Impact: The UX Researcher's primary impact will be on informing product strategy and design decisions. By providing deep user insights, they will help ensure that Automation Anywhere's APA products are intuitive, effective, and meet the evolving needs of enterprise customers. This directly influences user adoption, customer satisfaction, and ultimately, the success of the products in the market. The role contributes to building user-centric products that drive productivity and growth for clients.

Growth Opportunities:

• Skill Development: Opportunities to deepen expertise in a wide range of qualitative and quantitative research methods, and gain experience with enterprise-level research tools.

• Specialization: Potential to specialize in specific areas of UX research or product domains within Automation Anywhere's broad APA portfolio.

• Cross-functional Exposure: Gain experience working with diverse teams (Product, Engineering, Design, Marketing) and understand the end-to-end product development lifecycle.

• Career Progression: With demonstrated success and growth, potential to advance to Senior UX Researcher roles, lead research projects, or move into UX management.

• Industry Knowledge: Develop a strong understanding of the Intelligent Automation and RPA industry, a rapidly growing and impactful sector.

📝 Enhancement Note: The "I" designation in the title is key to understanding the scope of this role. It's an opportunity to learn and grow under experienced guidance, focusing on execution and analysis rather than strategic leadership at this stage.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment. Automation Anywhere likely provides a professional workspace designed for collaboration and focused work.

Office Location(s): Bengaluru, India. This location is a major technology hub in India, offering access to a vibrant tech ecosystem and talent pool.

Workspace Context:

• A collaborative office setting where researchers frequently interact with designers, product managers, and engineers.

• Access to necessary tools and technology, including research software, hardware for testing, and standard office equipment.

• Opportunities for informal "water cooler" conversations and formal team meetings that foster a sense of community and shared purpose.

• The environment is described as "fast-paced" and "dynamic," suggesting a need for adaptability and efficiency.

Work Schedule: The role is full-time (typically 40 hours/week) and on-site. While standard business hours apply, there might be some flexibility in daily start/end times, subject to team coordination and project needs. The emphasis on collaboration implies that being present during core business hours is important for team interaction.

📝 Enhancement Note: The on-site requirement suggests that candidates should be based in or willing to relocate to Bengaluru. The "dynamic product organization" implies a potentially agile and fast-moving environment, where researchers need to be responsive to changing priorities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume to assess basic qualifications and experience.

• Portfolio Presentation: You will be asked to present your portfolio, showcasing 2-3 key UX research projects. Be prepared to discuss your role, methodology, insights, and the impact of your work.

• Technical/Behavioral Interviews: Expect interviews with UX Designers, Product Managers, and potentially other UX Researchers. These will cover your understanding of UX research methodologies, your problem-solving approach, and your ability to collaborate.

• Case Study/Research Exercise: You might be given a short research challenge or asked to critique a product/feature from a UX research perspective, demonstrating your analytical skills and thought process.

• Final Interviews: Potentially with senior leadership (e.g., Director of UX) to assess cultural fit and overall potential.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business or product outcomes of your research. Quantify impact where possible (e.g., "led to a 15% reduction in task completion time").

• Detail Your Role: Be specific about your contributions, especially if you worked on a team. Highlight your unique skills and responsibilities.

• Showcase Process: Explain your research process step-by-step, justifying your methodological choices.

• Tell a Story: Structure each project as a narrative: the problem, your approach, the findings, and the resolution/recommendations.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear headings, concise text, and relevant visuals.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Automation Anywhere's APA platform and its core functionalities.

• Think Like a User: Consider who the users are (e.g., business analysts, IT administrators, developers) and what their goals and pain points might be.

• Apply Methodologies: Be ready to discuss how you would approach a given research problem using relevant UX research methods.

• Communicate Clearly: Practice articulating your thoughts and findings concisely and persuasively.

📝 Enhancement Note: For an "I" level role, the portfolio should demonstrate a solid grasp of fundamental research principles and execution capabilities. The emphasis will be on understanding how you conducted research and why, rather than solely on leading complex strategic initiatives.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: UserZoom, Maze, Lookback, SurveyMonkey, Qualtrics, or similar tools for conducting usability tests, surveys, and remote research.

• Data Analysis & Synthesis: Dovetail, NVivo, Miro, FigJam, or spreadsheet software (Excel, Google Sheets) for organizing, analyzing, and synthesizing qualitative and quantitative data.

• Prototyping & Design Tools (for review): Figma, Sketch, Adobe XD (familiarity is helpful for understanding design context).

Analytics & Reporting:

• Experience with web analytics tools (e.g., Google Analytics) or product analytics tools (e.g., Mixpanel, Amplitude) is a plus for understanding user behavior data.

CRM & Automation:

• While not a direct CRM or automation role, understanding the context of Automation Anywhere's core business (RPA, APA) is essential. Familiarity with enterprise software environments is beneficial.

📝 Enhancement Note: The explicit mention of tools like UserZoom, Maze, Lookback, and Dovetail indicates that hands-on experience with these platforms is highly desirable. While not strictly required, familiarity with product analytics tools will strengthen an applicant's profile.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions.

• Data-Driven Insights: Valuing research findings and using them to inform strategy and design, rather than relying on assumptions.

• Collaboration: Working effectively across disciplines (UX, Product, Engineering) to achieve shared goals.

• Curiosity & Continuous Learning: A genuine desire to understand "why" and a commitment to staying current with research methodologies and industry trends.

• Growth Mindset: Embracing challenges, learning from mistakes, and actively seeking opportunities for personal and professional development.

• Humility & Empathy: Approaching work with an open mind, understanding different perspectives, and treating colleagues and users with respect.

Collaboration Style:

• Cross-functional Integration: Researchers are expected to be active participants in product development teams, working closely with designers and product managers from ideation through to launch.

• Open Communication: Encouraging transparent sharing of research plans, findings, and challenges.

• Constructive Feedback: A culture where feedback on research approaches and insights is welcomed and used for improvement.

• Shared Ownership: Fostering a sense of collective responsibility for product success, with UX research playing a key role in guiding the team.

📝 Enhancement Note: The emphasis on "humility, empathy, and a growth mindset" suggests a culture that values interpersonal skills and a proactive, learning-oriented attitude, alongside technical research skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Understanding Complex Enterprise Software: Grappling with the intricacies of Agentic Process Automation (APA) and Robotic Process Automation (RPA) to conduct relevant and insightful research.

• Balancing Research Rigor with Speed: Adapting research methodologies to meet the fast-paced demands of an agile product development environment without compromising quality.

• Synthesizing Diverse Data: Effectively integrating insights from various qualitative and quantitative sources to form a cohesive understanding of user needs.

• Driving Adoption of Insights: Ensuring that research findings are understood, accepted, and acted upon by cross-functional teams, overcoming potential resistance or differing opinions.

• Recruiting Specific Enterprise Users: Identifying and recruiting participants who accurately represent the target enterprise user base for complex software.

Learning & Development Opportunities:

• Methodological Mastery: Deepening expertise in a wide array of UX research techniques and learning to apply them effectively in an enterprise B2B context.

• Industry Expertise: Gaining in-depth knowledge of the Intelligent Automation and RPA market, its users, and its competitive landscape.

• Tool Proficiency: Becoming proficient with advanced UX research platforms and data analysis tools.

• Cross-functional Collaboration Skills: Enhancing abilities to communicate research effectively and influence product decisions across different departments.

• Career Pathing: Developing into a Senior UX Researcher, potentially leading research initiatives or mentoring junior researchers.

📝 Enhancement Note: The challenges highlight the specific context of enterprise software UX research, which often involves more complex user journeys and technical considerations than consumer products. Growth opportunities are tied to mastering these complexities and contributing at a higher level.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision using research findings. What was the challenge, and what was the outcome?" (Focus on your communication and persuasion skills, and the impact of your research.)

• "How would you approach researching the usability of a new feature for our APA platform? What methods would you choose and why?" (Demonstrate your understanding of research planning and methodology selection based on context.)

Company & Culture Questions:

• "What interests you about Automation Anywhere and the field of Agentic Process Automation?" (Show genuine curiosity about the company's mission and technology.)

• "How do you approach collaboration with UX Designers and Product Managers?" (Highlight your teamwork and communication style.)

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem or user need that drove the research for each project.

• Highlight Your Role: Be specific about your individual contributions, using "I" statements where appropriate.

• Showcase Methodology: Explain why you chose specific research methods and how they addressed the research questions.

• Present Key Insights: Focus on the most impactful findings and their implications for the product.

• Discuss Impact & Outcomes: Explain how your research influenced design decisions and what the resulting product changes were.

• Be Ready for Deep Dives: Anticipate questions about your process, data analysis, and any challenges encountered.

📝 Enhancement Note: For an entry-level role, interviewers will be looking for a strong foundational understanding of research principles, practical application skills demonstrated in the portfolio, and a good cultural fit. Enthusiasm for learning and collaboration will be key.

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📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Workday link.

• Curate Your Portfolio: Select 2-3 of your strongest UX research projects that best showcase your skills in qualitative and quantitative methods, synthesis, and impact. Ensure each project clearly details the problem, your role, methodology, key insights, and outcomes.

• Optimize Your Resume: Tailor your resume to highlight relevant UX research experience, methodologies, tools used, and any academic research projects. Use keywords from the job description.

• Prepare Your Presentation: Practice presenting your portfolio projects concisely and compellingly, focusing on your process, insights, and the impact of your work. Be ready to answer detailed questions about your contributions.

• Research Automation Anywhere: Familiarize yourself with Automation Anywhere's APA platform, their mission, and their industry. Understand the types of users and challenges they address. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.