UX Researcher

📍 Job Overview

Job Title: UX Researcher
Company: Allegro
Location: Warsaw, Poland
Job Type: Full-time
Category: User Experience Research / Product Operations
Date Posted: August 06, 2025
Experience Level: 5+ Years
Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in shaping the user experience of Allegro's products and services, bridging the gap between user needs and business objectives within a dynamic technology environment.
• The UX Researcher will be instrumental in driving data-informed product development by uncovering user insights, identifying pain points, and informing strategic recommendations.
• This position requires a deep understanding of both qualitative and quantitative research methodologies, with a strong emphasis on translating research findings into actionable product improvements.
• The role involves close collaboration with cross-functional teams, including UX Designers, Data Analysts, Product Managers, and Business Unit Heads, to ensure a cohesive and user-centric approach to product strategy.

📝 Enhancement Note: While the title is "UX Researcher," the responsibilities and required skills suggest a role with significant overlap into product operations and strategy, focusing on how research directly influences product development and business unit goals. The emphasis on "coordinating research work," "creating research roadmaps," and "incorporating user insights into product development" points to a strategic operational function.

📈 Primary Responsibilities

• Collaborate with business and technology departments to craft state-of-the-art user experiences for Allegro's diverse product portfolio.
• Work synergistically with UX Designers, Data Analysts, Product Managers, and Heads of Business Units to align research efforts with product strategy and business goals.
• Lead and coordinate user research initiatives specifically within the advertising product area, ensuring comprehensive coverage of user needs and market trends.
• Provide critical user insights, identify emerging trends, and offer inspirational findings at every stage of the product development lifecycle.
• Execute a range of qualitative and quantitative research projects to meticulously identify user problems, unmet needs, and behavioral patterns.
• Establish, monitor, and report on key User Experience (UX) metrics to track product performance and user satisfaction.
• Develop comprehensive reports, customer journey maps, and research finding summaries to effectively communicate user insights to stakeholders and facilitate their integration into product development.
• Partner with UX Designers to formulate product development strategies and provide data-backed strategic recommendations.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic approach to research, emphasizing coordination, insight generation, and direct influence on product strategy, which is characteristic of senior operations or product strategy roles.

🎓 Skills & Qualifications

Education:

• A degree in a related field such as Psychology, Cognitive Science, Sociology, Human-Computer Interaction, or a related discipline is preferred.
• Completion of User Experience (UX) courses or certifications will be considered advantageous.

Experience:

• A minimum of 5 years of dedicated experience in user research roles, with a proven track record of impactful contributions.
• Demonstrated professional mastery of a wide spectrum of quantitative and qualitative research methodologies, including but not limited to usability testing, surveys, interviews, ethnography, and analytics review.

Required Skills:

• Expertise in collaborating effectively across multiple business and technology domains, fostering strong cross-functional partnerships.
• Proven ability to be a valued contributor to strategic discussions, demonstrating the measurable impact of research work on business outcomes.
• Capability to independently coordinate research activities, define research priorities, and create comprehensive research roadmaps.
• Proficiency in employing a mixed-methods approach, leveraging various data sources to triangulate findings and address research problems from multiple perspectives.
• Skill in selecting appropriate research methods and participant samples tailored to specific research challenges and stages of the design process.
• Ability to expertly analyze both qualitative and quantitative data, draw insightful conclusions, and propose actionable, data-driven recommendations.
• Competence in creating and analyzing key UX metrics to evaluate product performance and user satisfaction.
• Capacity to independently plan and execute complex research projects from inception (recruitment) through completion (reporting and stakeholder presentation to diverse internal audiences).
• Excellent storytelling skills, with the ability to foster empathy for various user groups among stakeholders.
• Strong command of English, both spoken and written (minimum B2 level).
• Strong command of Polish, both spoken and written (minimum C1 level).

Preferred Skills:

• Experience with research economics and agile research methodologies to ensure efficient and timely research delivery.

📝 Enhancement Note: The experience requirement of 5+ years, combined with the expectation of independently creating research roadmaps and demonstrating measurable impact, positions this as a senior-level individual contributor role with significant operational influence.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a portfolio demonstrating a deep understanding of the entire research lifecycle, from problem definition to actionable insights and impact measurement.
• Include case studies that highlight your ability to apply a mixed-methods approach, using diverse data sources to inform product strategy.
• Present examples of how you have independently planned, executed, and presented complex research projects to both technical and business stakeholders.
• Demonstrate experience in defining and tracking UX metrics, illustrating how these metrics have been used to drive product improvements and measure success.
• Provide evidence of your ability to create and manage research roadmaps, aligning research efforts with broader product development timelines and business objectives.

Process Documentation:

• Detail your approach to qualitative data analysis, including methods for thematic analysis, affinity mapping, and synthesizing user feedback.
• Outline your quantitative data analysis process, emphasizing statistical methods, data visualization, and the interpretation of survey and behavioral data.
• Explain your methodology for developing customer journey maps and user personas, and how these artifacts are utilized to foster user empathy and guide product decisions.
• Describe your process for integrating user insights into product development workflows, ensuring seamless collaboration with design, product management, and engineering teams.

📝 Enhancement Note: Given the emphasis on independent project execution, roadmap creation, and stakeholder communication, candidates are expected to have a robust portfolio that clearly articulates their research process, methodologies, and demonstrable impact on product strategy and user experience.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for a Senior UX Researcher with 5+ years of experience in Warsaw, Poland, the estimated gross annual salary range is PLN 120,000 - PLN 180,000. This range can vary based on the candidate's specific skills, experience level, and the outcomes of the interview process.

Benefits:

• Hybrid Work Model: Flexible arrangement agreed upon with your leader and team, supported by well-equipped offices featuring fully equipped kitchens and bicycle parking.
• Annual Bonus: Potential for an annual bonus of up to 10% of gross annual salary, contingent on individual performance and company results.
• Cafeteria Plan: A broad selection of fringe benefits, including medical packages, sports subscriptions, lunch vouchers, insurance, and purchase vouchers, allowing for personalized benefit selection.
• Professional Development: Access to English classes specifically tailored to the job's requirements, and a comprehensive internal educational platform, MindUp, offering courses on work organization, communication, motivation, and various technologies.
• Technology: Provision of a 16" or 14" MacBook Pro with an M1 processor and 32GB RAM, or a comparable Dell laptop with Windows, along with other necessary technological gadgets.
• Autonomy & Growth: High degree of autonomy in work organization, with encouragement for continuous development and experimentation with new approaches.
• Additional Perks: Opportunities for Hackathons, team-building events, a dedicated training budget, and access to an internal educational platform.

Working Hours:

• The role is expected to align with typical full-time working hours, likely around 40 hours per week. The hybrid model allows for flexibility in structuring these hours in coordination with the team and direct manager.

📝 Enhancement Note: The salary estimate is based on market data for senior UX research roles in major European tech hubs, adjusted for the Polish market and considering the company's prominent position in the e-commerce industry. The benefits package is extensive, indicating a strong focus on employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce / Technology. Allegro is a leading online marketplace in Poland and a significant player in the European e-commerce landscape, known for its innovation and customer-centric approach. Company Size: Allegro is a large enterprise, employing thousands of individuals, which offers a stable yet dynamic work environment with ample opportunities for professional interaction and learning. Founded: Allegro was founded in 1999, giving it a long history and deep understanding of the e-commerce market, continuously evolving to meet changing consumer needs and technological advancements.

Team Structure:

• The UX Researcher will likely be part of a dedicated UX or Product Design team, which is typically integrated within larger product development departments.
• Reporting structure will likely be to a Head of UX, Product Lead, or a Senior Manager within the product organization.
• Close collaboration is expected with Product Managers, UX Designers, Data Analysts, Marketing, and Engineering teams, fostering a cross-functional and agile working environment.

Methodology:

• Data-Driven Decision Making: A strong emphasis on using data, insights, and user feedback to inform all aspects of product development and strategic planning.
• Agile Research Practices: Respect for "research economics," implying an agile and efficient approach to research, prioritizing impact and speed.
• Continuous Improvement: A culture that encourages experimentation, learning from failures, and iterating on processes and products to enhance user experience and business outcomes.

Company Website: https://allegro.pl/

📝 Enhancement Note: Allegro's established presence and focus on innovation suggest a culture that values user-centricity, data-driven strategies, and continuous learning, which are core tenets of effective operations and product development.

📈 Career & Growth Analysis

Operations Career Level: This position is a senior individual contributor role within the product development lifecycle, specifically focused on the user experience research function. It requires significant autonomy and the ability to influence product strategy. Reporting Structure: The UX Researcher will report to a manager or lead within the Product or UX department, working closely with Product Managers and UX Designers. This structure allows for direct impact on product roadmaps and strategic planning. Operations Impact: The role has a direct impact on the success of Allegro's products by ensuring they meet user needs and provide exceptional experiences. This translates into customer satisfaction, retention, and ultimately, revenue growth. The insights generated will shape product direction and investment.

Growth Opportunities:

• Specialization: Potential to specialize further within UX research, focusing on specific product areas (e.g., advertising, payments, logistics) or methodologies (e.g., advanced analytics, behavioral economics).
• Leadership: Opportunity to mentor junior researchers, lead research initiatives, and potentially move into team lead or management roles within the UX or Product Operations domain.
• Cross-Functional Mobility: Possibility to transition into related roles such as Product Management, Product Strategy, or Data Science, leveraging the deep user understanding gained in this position.
• Continuous Learning: Access to training budgets, internal educational platforms (MindUp), and industry conferences to stay abreast of the latest research techniques and best practices.

📝 Enhancement Note: The emphasis on independent roadmap creation and strategic input suggests that career progression could involve taking on more complex research challenges, leading larger research initiatives, or moving into management roles, aligning with typical growth paths in operations and product development.

🌐 Work Environment

Office Type: Allegro offers a hybrid work model, meaning employees will split their time between working remotely and in the office. The offices are described as well-located and equipped. Office Location(s): The primary location mentioned is Warsaw, Poland (00-841). Allegro has multiple offices, but this specific role is based in Warsaw.

Workspace Context:

• Collaboration: The hybrid model and cross-functional team structure encourage both focused individual work and collaborative sessions, whether in person or virtually. The office environment likely supports team meetings and brainstorming.
• Technology & Tools: Employees are provided with high-performance laptops (MacBook Pro or Dell) and access to necessary software and tools for research, data analysis, and communication. Height-adjustable desks and interactive conference rooms are mentioned, indicating a modern and ergonomic workspace.
• Team Interaction: Opportunities for regular interaction with colleagues within the UX/Product team, as well as with stakeholders across various departments, facilitating knowledge sharing and a sense of community.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected. The hybrid model allows for flexibility in scheduling, enabling employees to balance work and personal commitments effectively, provided team and project needs are met.

📝 Enhancement Note: The hybrid model is a key feature, offering flexibility. The emphasis on well-equipped offices and modern tools suggests a commitment to providing a productive and comfortable work environment conducive to detailed research and collaborative operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and portfolio by a recruiter or hiring manager to assess qualifications and fit.
• Technical/Skills Interview: Typically involves discussions about your user research experience, methodologies, and problem-solving approaches. This may include a portfolio walkthrough.
• Case Study/Challenge: You might be asked to complete a take-home assignment or present a case study from your portfolio addressing a specific research challenge or product scenario. This will assess your research planning, execution, analysis, and communication skills.
• Cross-functional Interviews: Meetings with key stakeholders, such as Product Managers, UX Designers, and potentially business unit leads, to evaluate your collaboration style and ability to integrate insights into product strategy.
• Final Interview: Often with a senior leader in the product or UX organization to assess overall fit, strategic thinking, and potential impact on the team and company.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects that demonstrate a breadth of skills and impact. Prioritize projects that align with Allegro's e-commerce context or showcase complex problem-solving.
• Structure Your Case Studies: For each project, clearly outline: the problem statement, your role and responsibilities, the research methods used, the process followed (including any challenges), key findings, actionable recommendations, and the measurable impact on the product or business.
• Highlight Impact: Quantify the impact of your research whenever possible (e.g., "led to a 15% increase in conversion," "reduced user errors by 20%").
• Demonstrate Process: Clearly articulate your thought process, decision-making, and how you adapted your approach based on project constraints or new information.
• Storytelling: Present your work as a narrative. Make stakeholders empathize with the users you researched and understand the significance of your findings.
• Tailor to Allegro: If possible, subtly tailor your presentation to reflect an understanding of Allegro's business and user base.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly research Allegro’s products and services to understand the business context.
• Methodology Focus: Be prepared to justify the research methods you choose and explain why they are appropriate for the given challenge.
• Data Synthesis: Practice synthesizing qualitative and quantitative data into clear, concise, and actionable insights.
• Presentation Skills: Prepare a clear and structured presentation. Practice delivering it concisely, focusing on key takeaways and recommendations. Be ready to answer questions thoroughly.

📝 Enhancement Note: The interview process emphasizes practical application of research skills, strategic thinking, and cross-functional collaboration. A strong, well-articulated portfolio is crucial for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Proficiency with tools for usability testing (e.g., UserTesting.com, Lookback), survey creation (e.g., SurveyMonkey, Typeform, Qualtrics), and interview management.
• Data Analysis Software: Experience with qualitative analysis tools (e.g., Dovetail, NVivo) and quantitative analysis tools (e.g., SPSS, R, Python for statistical analysis).
• Collaboration & Productivity: Familiarity with tools like Jira, Confluence, Slack, and Miro for project management, documentation, and team communication.

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics or Adobe Analytics to understand user behavior on digital platforms.
• BI & Visualization Tools: Familiarity with tools like Tableau, Power BI, or Looker for creating dashboards and visualizing UX metrics and research findings.
• A/B Testing Tools: Understanding of A/B testing principles and experience with platforms like Optimizely or Google Optimize.

CRM & Automation:

• While not directly a CRM role, understanding how user data is managed within systems like Salesforce or internal CRM equivalents can be beneficial for context.
• Familiarity with marketing automation platforms (e.g., Marketo, HubSpot) might be useful for understanding how user insights can inform broader marketing strategies.

📝 Enhancement Note: The role requires a broad toolkit, covering specialized research platforms, data analysis software, and general productivity tools. A strong analytical foundation and the ability to translate data into actionable insights using visualization tools are key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user throughout the product development process, ensuring that user needs are paramount in decision-making.
• Data-Driven Approach: Reliance on evidence, research findings, and analytics to guide strategy, validate hypotheses, and measure success, fostering a culture of objective decision-making.
• Collaboration & Transparency: Open communication and shared understanding across teams, fostering an environment where diverse perspectives are valued and integrated to achieve common goals.
• Innovation & Experimentation: Encouragement to explore new ideas, test hypotheses, and embrace learning from both successes and failures to drive continuous improvement and stay ahead of market trends.
• Efficiency & Impact: A focus on delivering high-quality research efficiently, ensuring that insights are timely, actionable, and contribute meaningfully to business objectives and user satisfaction.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with product, design, engineering, and business teams to ensure research is aligned with strategic priorities and integrated seamlessly into product workflows.
• Feedback Loops: Openness to constructive feedback from peers and stakeholders, and a willingness to provide feedback that supports the growth and improvement of research practices and product outcomes.
• Knowledge Sharing: A culture of sharing research findings, methodologies, and best practices across the organization to foster collective learning and elevate the overall understanding of user needs.

📝 Enhancement Note: Allegro's culture likely emphasizes a blend of user advocacy, data-informed strategy, and collaborative execution, which are essential for successful product operations and research functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Agile Timelines: Effectively conducting thorough research while meeting the rapid pace of product development in a large e-commerce environment. Mitigation: Prioritize research questions, employ agile research methods, and manage stakeholder expectations.
• Synthesizing Diverse Stakeholder Needs: Integrating feedback and requirements from various business units and product teams into a cohesive research strategy. Mitigation: Develop strong communication and negotiation skills, clearly articulate research constraints and findings.
• Measuring Long-Term Impact: Quantifying the long-term impact of research initiatives on user behavior and business metrics beyond immediate product releases. Mitigation: Establish robust UX metrics frameworks and conduct follow-up studies.
• Staying Ahead of Evolving User Behaviors: Adapting research methodologies to capture new trends and shifts in user expectations within the dynamic digital landscape. Mitigation: Continuous learning, exploring emerging research techniques, and staying connected with industry thought leaders.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to deepen expertise in specialized research techniques, such as causal inference, advanced statistical modeling, or diary studies.
• Industry Engagement: Participation in key UX and e-commerce conferences to gain insights into industry best practices and network with peers.
• Leadership Training: Development programs focused on mentorship, team leadership, and strategic planning for those aspiring to leadership roles in research or product operations.
• Cross-Departmental Exposure: Gaining broader business acumen by working closely with different departments, understanding their operational challenges and how research can support them.

📝 Enhancement Note: The challenges presented are common in large, fast-paced tech environments, requiring adaptability and strong strategic thinking. The growth opportunities are well-aligned with advancing a career in user research and product operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence product strategy with your research findings. What was the situation, your approach, and the outcome?" (Focus on impact, stakeholder management, and strategic thinking).
• "How do you prioritize research requests when faced with multiple, competing demands from different stakeholders?" (Focus on prioritization frameworks, communication, and managing expectations).
• "Walk us through your process for creating a research roadmap for a new product feature or an existing product area." (Focus on strategic planning, methodology selection, and resource allocation).
• "How do you ensure your research findings are actionable and effectively integrated into the product development process?" (Focus on collaboration, reporting, and follow-through).

Company & Culture Questions:

• "What interests you most about Allegro and this specific UX Researcher role?" (Research Allegro's mission, values, and recent product developments. Connect your skills to their needs).
• "How do you approach collaboration with cross-functional teams, particularly Product Managers and UX Designers?" (Highlight your communication style, empathy, and ability to work as a partner).
• "How do you measure the success of your research efforts?" (Discuss your experience with UX metrics, A/B testing, and tying research to business outcomes).

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem or user need your project addressed.
• Show Your Process: Detail the steps you took, the methods you chose and why, and any challenges you overcame. Use visuals like journey maps or personas if applicable.
• Highlight Key Findings: Present your most impactful insights clearly and concisely.
• Present Actionable Recommendations: Explain what actions were taken based on your findings and the resulting impact. Quantify this impact whenever possible.
• Be Prepared for Q&A: Anticipate questions about your methodology, decisions, and the outcomes. Practice articulating your thought process clearly.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just research skills, but also strategic thinking, stakeholder management, and the ability to drive tangible business outcomes through user insights, aligning with an operations-centric perspective.

📌 Application Steps

To apply for this operations position:

• Submit your application directly through the Allegro Careers portal.
• Portfolio Customization: Tailor your resume and cover letter to highlight your 5+ years of user research experience, proficiency in mixed-methods research, and your ability to create research roadmaps and strategic recommendations. Ensure your portfolio is readily accessible and showcases your most impactful projects.
• Resume Optimization: Emphasize achievements using action verbs and quantifiable results. Integrate keywords such as "qualitative research," "quantitative research," "user insights," "UX metrics," "research roadmaps," and "stakeholder management."
• Interview Preparation: Practice articulating your research process, methodologies, and how you translate findings into actionable product improvements. Prepare specific examples from your past work that demonstrate your strategic thinking and collaboration skills.
• Company Research: Familiarize yourself with Allegro's business model, product offerings (especially in the advertising space), and recent company news. Understand their commitment to user experience and data-driven decision-making.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.