UX Researcher & Designer

📍 Job Overview

Job Title: UX Researcher & Designer

Company: Grant Street Group

Location: United States (Remote)

Job Type: Full-time

Category: UX/Product Design

Date Posted: 2026-03-13

Experience Level: 5-10 years

🚀 Role Summary

• Design and conduct user research studies, including contextual inquiries, surveys, and usability tests to gather insights into user needs and behaviors.

• Analyze user requirements and business objectives to translate them into intuitive workflows and user-centered designs for complex B2B SaaS applications.

• Develop comprehensive design artifacts such as information architecture, wireframes, high-fidelity mockups, interactive prototypes, and detailed UI specifications.

• Collaborate closely with cross-functional teams, including Product Managers, Business Analysts, Developers, and Sales/Marketing, to ensure seamless implementation and user adoption.

• Champion user experience best practices, create and maintain design standards, and ensure adherence to accessibility guidelines (WCAG) across all product interfaces.

📝 Enhancement Note: The role is specifically for a UX Researcher & Designer, indicating a blend of research and design responsibilities. The focus on "B2B SaaS applications" and "government products" suggests a need for understanding complex enterprise workflows and potentially regulatory compliance. The emphasis on "intuitive workflows" and "simplest solutions" points towards a need for problem-solving skills in a technical and often data-intensive environment.

📈 Primary Responsibilities

• Plan and execute a variety of user research methodologies, including contextual inquiries, user surveys, and usability testing sessions, to uncover user pain points and opportunities.

• Synthesize qualitative and quantitative data from user research and business requirements to define user needs, create user personas, and map out user flows.

• Develop and iterate on design concepts, information architecture, wireframes, detailed user interface designs, and interactive prototypes using industry-standard design tools.

• Produce comprehensive UI specifications and design documentation to guide development and testing teams, ensuring accurate implementation of the intended user experience.

• Work in close partnership with engineering and QA teams throughout the development lifecycle, providing design support and conducting usability testing on implemented features.

• Establish and maintain a robust library of user experience guidelines, design patterns, and style guides to ensure consistency and scalability across all Grant Street Group products.

• Contribute to the continuous improvement of design processes and methodologies within the UX department, fostering a culture of user-centricity and innovation.

• Advocate for user needs and accessibility standards (WCAG) by conducting accessibility audits and collaborating with product teams to implement necessary improvements.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to both research and design, with a clear emphasis on the full product development lifecycle from ideation through implementation. The mention of "Taxing Entity Portal" and "ADA compliance" projects indicates a need for experience with complex, data-driven applications and regulatory adherence.

ുകൾ Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience: A minimum of 5 years of professional experience in UX Research and UI Design, with a proven track record in designing for B2B SaaS applications.

Required Skills:

• Demonstrated expertise in planning and executing user research studies (e.g., contextual inquiries, user surveys, usability testing).

• Proficiency in using design and prototyping tools such as Figma, Sketch, or Adobe XD for creating high-fidelity mockups.

• Strong understanding of information architecture, user flows, wireframing, and interactive prototyping.

• Experience in analyzing qualitative and quantitative data to inform design decisions and identify UX issues.

• Solid knowledge of mobile-first and responsive design principles.

• Thorough understanding of WCAG accessibility guidelines and best practices for inclusive design.

• Familiarity with HTML and CSS to understand technical constraints and possibilities.

• Excellent verbal and written communication skills, with the ability to articulate design rationale clearly to diverse audiences (clients, product managers, developers).

• Proven ability to solve complex problems with simple, elegant solutions.

Preferred Skills:

• Experience with user research platforms or tools (e.g., Userlytics, Lyssna).

• Experience designing for government or public sector software.

• Familiarity with Agile development methodologies.

• Experience in creating and maintaining design systems or style guides.

• Ability to learn complex new tools and technologies quickly.

📝 Enhancement Note: The requirements emphasize a blend of research, design, and technical understanding. The explicit mention of tools like Figma, Sketch, and Adobe XD, along with WCAG and HTML/CSS, indicates a need for practical, hands-on skills. The requirement for strong communication and problem-solving skills is paramount given the B2B SaaS and government sector context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio showcasing a minimum of 5 years of UX research and design experience, with a clear emphasis on B2B SaaS applications.

• Examples demonstrating the end-to-end design process, from initial user research and problem definition through wireframing, prototyping, and high-fidelity UI design.

• Case studies that clearly articulate the problem, your role, the research methodologies used, design decisions, and the impact of your solutions (quantifiable results are highly valued).

• Demonstrations of your ability to translate complex user needs and business requirements into intuitive and efficient workflows.

Process Documentation:

• Showcase examples of how you have documented user flows, information architecture, and user journeys.

• Include examples of user research plans, methodologies used, and synthesized findings.

• Demonstrate your ability to create detailed UI specifications and design documentation for development handoff.

• Provide examples of how you have iterated on designs based on user feedback and stakeholder input.

📝 Enhancement Note: The emphasis on a portfolio is critical for a UX role. The requirements highlight the need to demonstrate a comprehensive process, from research to final design, with a focus on B2B SaaS and complex problem-solving. Quantifiable results and clear articulation of impact are key for showcasing success.

💵 Compensation & Benefits

Salary Range: $90,000 – $125,000/year

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) and holidays.

• Retirement savings plan with company match (e.g., 401(k)).

• Opportunities for professional development, training, and conference attendance.

• Remote work flexibility and a supportive, collaborative work environment.

• Potential for travel opportunities (around 5%) for client meetings or team events.

Working Hours: Standard full-time hours, typically 40 hours per week, with flexibility for remote work arrangements.

📝 Enhancement Note: The salary range provided is a good benchmark for a UX Researcher & Designer with 5-10 years of experience in a remote US-based role. Benefits are standard for a full-time position and should be confirmed for specifics. The mention of potential travel indicates that some on-site collaboration or client interaction might be required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software, Government Technology (GovTech), Financial Technology (FinTech)

Company Size: Grant Street Group is part of the larger Tyler Technologies family, a significant player in the public sector software market. This suggests a company with established processes, a focus on long-term solutions, and a commitment to serving government entities.

Founded: Grant Street Group was founded in 1995, and acquired by Tyler Technologies in 2007. This history indicates stability, experience, and a deep understanding of its market.

Team Structure:

• The UX department likely operates as a central function, collaborating closely with Product Management, Business Analysis, Engineering, and Sales/Marketing teams.

• The UX Researcher & Designer will report to a UX Lead or Manager, working within a team of designers and researchers.

Methodology:

• Grant Street Group focuses on creating efficient, scalable, and user-friendly solutions for government entities, suggesting a methodology that prioritizes reliability, compliance, and ease of use for complex administrative tasks.

• The company emphasizes understanding user needs through research and applying design best practices to solve complex problems.

• Recent projects highlight a commitment to modernization, efficiency gains, and improving the user experience for both internal clients (tax collectors) and their constituents.

Company Website: https://www.grantstreet.com/

📝 Enhancement Note: The company's focus on government products means that understanding client needs, regulatory environments, and long-term system stability are crucial aspects of its culture and operations. The integration with Tyler Technologies provides a context of scale and established best practices.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Researcher & Designer. It requires significant independent work, strategic thinking in design, and the ability to mentor or guide less experienced team members on UX best practices. The scope includes owning projects from inception to completion.

Reporting Structure: The UX Researcher & Designer will likely report to a UX Manager or Director of Product Design, and will collaborate extensively with Product Managers, Business Analysts, and Engineering Leads. This structure allows for direct influence on product strategy and execution.

Operations Impact: The impact of this role is directly tied to the usability, efficiency, and adoption of Grant Street Group's software solutions. By creating intuitive interfaces and conducting insightful research, the UX Designer contributes to:

• Increased client satisfaction and retention.

• Reduced training and support costs for clients.

• Enhanced operational efficiency for government agencies using the software.

• Improved user engagement and task completion rates.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX research (e.g., generative research, quantitative analysis) or UI design (e.g., design systems, complex data visualization).

• Leadership: Potential to move into a Senior UX Designer/Researcher role, leading complex projects, mentoring junior team members, or specializing in UX strategy.

• Cross-functional Influence: Grow influence within Product Management and Engineering to shape product roadmaps and development priorities based on user insights.

• Industry Expertise: Develop deep knowledge of the GovTech and FinTech sectors, becoming a subject matter expert in user needs within these domains.

📝 Enhancement Note: The growth path in a company like Grant Street Group, especially within a specialized function like UX, often involves deepening domain expertise and taking on more strategic project leadership. The connection to Tyler Technologies might also offer broader career mobility within a larger organization.

🌐 Work Environment

Office Type: Fully remote. This implies a work environment that relies heavily on digital collaboration tools and asynchronous communication.

Office Location(s): While remote, the company has a presence in the United States. The timezone mention (America/Chicago) suggests a preference for candidates within or willing to align with US time zones for collaboration.

Workspace Context:

• A digital-first workspace where collaboration relies on tools like Slack, Zoom, Figma, and project management software.

• Emphasis on self-discipline and proactive communication to maintain team cohesion and project momentum.

• Opportunities to interact with a diverse team of professionals across different functions and geographical locations.

• Access to modern design and research tools and technologies provided by the company.

Work Schedule: Standard full-time, 40-hour work week. The remote nature offers flexibility in structuring the workday, but core collaboration hours will likely be expected to facilitate team meetings and synchronous design reviews.

📝 Enhancement Note: The fully remote aspect is a key feature. Candidates should be comfortable with remote collaboration tools and practices. The mention of a specific timezone suggests that time zone alignment for meetings and responsiveness is important.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience alignment, and cultural fit.

• Portfolio Review & Technical Interview: This is a critical stage. Expect to present your portfolio, walking through 2-3 key case studies. Be prepared to discuss your design process, research methodologies, design decisions, and the impact of your work. This may involve a live design exercise or a deep dive into specific projects.

• Hiring Manager Interview: A discussion focused on your experience, problem-solving approach, collaboration style, and how you align with the team's needs and company culture.

• Team/Cross-Functional Interviews: Meetings with potential colleagues (Product Managers, Business Analysts, Developers) to assess collaboration skills and technical understanding.

• Final Interview: Potentially with a senior leader, focusing on strategic thinking and long-term fit.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 B2B SaaS projects that best showcase your research and design skills, problem-solving abilities, and impact.

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the process you followed, key decisions made, and the results achieved. Use visuals effectively.

• Highlight Process: Emphasize your research methods, how you synthesized data, your iterative design process, and how you incorporated feedback.

• Quantify Impact: Whenever possible, use metrics (e.g., improved completion rates, reduced errors, client satisfaction scores) to demonstrate the value of your work.

• Accessibility Focus: If applicable, highlight how you addressed accessibility (WCAG) in your designs.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home assignment or a live whiteboarding session focusing on a design problem relevant to Grant Street Group's products. Practice breaking down complex problems and articulating your thought process.

• Research Scenario: You might be asked to outline a research plan for a given problem or to interpret user feedback.

• Stakeholder Communication: Practice explaining technical design concepts and user research findings to non-design audiences.

📝 Enhancement Note: The portfolio is paramount. Candidates should be ready to deeply discuss their past work, demonstrating not just design skills but also strategic thinking, research rigor, and an understanding of business objectives within the B2B SaaS and government context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency in at least one is required).

• User Research Platforms: Userlytics, Lyssna, or similar tools for conducting remote usability tests and surveys.

• Collaboration & Communication: Slack, Zoom, Microsoft Teams, Google Workspace.

• Project Management: JIRA, Asana, Trello, or similar for tracking tasks and project progress.

Analytics & Reporting:

• Understanding of how to interpret analytics data (e.g., from tools like Google Analytics, Mixpanel, Amplitude) to inform design decisions.

CRM & Automation:

• While not a primary tool for this role, familiarity with CRM systems (e.g., Salesforce) and automation platforms can be beneficial for understanding the broader business context of B2B SaaS applications.

📝 Enhancement Note: Proficiency in industry-standard UX tools like Figma, Sketch, or Adobe XD is essential. The ability to interpret data and work with analytics tools demonstrates a data-informed approach to design. Familiarity with collaboration and project management tools is critical for remote work.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design and development decisions.

• Efficiency & Simplicity: A drive to create the simplest, most intuitive solutions for complex problems, improving operational efficiency for clients.

• Collaboration: A strong emphasis on teamwork and cross-functional communication to achieve shared goals.

• Continuous Improvement: A dedication to ongoing learning, iteration, and refining processes and products based on feedback and data.

• Integrity & Reliability: Especially relevant given the government sector focus, ensuring that solutions are robust, secure, and dependable.

Collaboration Style:

• Highly collaborative, working closely with Product Managers, Business Analysts, and Developers.

• Proactive communication is key in a remote environment, involving regular check-ins, design reviews, and knowledge sharing.

• Openness to feedback and iterative design processes, valuing constructive critique to enhance solutions.

• A culture that encourages asking questions and seeking clarity to ensure alignment and successful project outcomes.

📝 Enhancement Note: The company's focus on government clients likely instills values of reliability, integrity, and a strong sense of purpose in improving public services through technology. The collaborative style will be essential for navigating complex projects with diverse stakeholders.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Government Systems: Designing for government often involves navigating intricate regulations, legacy systems, and diverse user groups with varying technical proficiencies.

• Balancing User Needs with Business/Regulatory Requirements: Effectively integrating user desires with the strict requirements of government compliance and business objectives.

• Remote Collaboration: Maintaining strong team cohesion and clear communication in a fully remote setting, especially when dealing with complex design challenges.

• Data Synthesis: Effectively synthesizing a wide range of qualitative and quantitative data from research to derive actionable design insights.

• Adoption of New Design Practices: Championing and integrating new UX methodologies or tools within an established organization.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge of the GovTech and FinTech industries, understanding the unique challenges and opportunities within these sectors.

• Advanced UX Techniques: Opportunities to learn and apply advanced research methodologies, usability testing strategies, and design thinking frameworks.

• Cross-functional Skill Development: Gain experience working closely with product management, engineering, and business analysis teams, understanding their perspectives and processes.

• Leadership and Mentorship: Potential to grow into senior roles, leading projects and mentoring junior designers.

• Industry Conferences: Access to relevant UX and industry conferences to stay abreast of the latest trends and best practices.

📝 Enhancement Note: The challenges are typical for roles in specialized sectors like GovTech. The growth opportunities are substantial for individuals looking to build deep expertise and take on more responsibility within a stable, established company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, compromise, and data-driven decisions.)

• "Walk me through a complex B2B SaaS product you designed. What were the key challenges, and how did your design solutions address them?" (Prepare a deep dive into a portfolio case study, emphasizing your problem-solving.)

• "How do you approach user research for a product where users are difficult to access or recruit?" (Demonstrate your creativity and resourcefulness in research planning.)

Company & Culture Questions:

• "What interests you about working with government software and serving public sector clients?" (Show genuine interest in the mission and impact.)

• "How do you stay updated on the latest UX trends and accessibility standards?" (Highlight continuous learning and professional development.)

Portfolio Presentation Strategy:

• Structure: For each case study, use a clear narrative: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Solution -> Impact/Results.

• Visuals: Use high-quality mockups, wireframes, and potentially short video clips of prototypes or user testing sessions.

• Data: Clearly present any quantitative data or user feedback that informed your decisions or demonstrated the success of your work.

• Conciseness: Be mindful of time; focus on the most impactful aspects of each project. Be prepared for follow-up questions on any aspect.

• Enthusiasm: Convey your passion for user-centered design and solving complex problems.

📝 Enhancement Note: Prepare to demonstrate not just design skills but also strategic thinking, research methodology, and a clear understanding of how design impacts business outcomes, especially in the context of complex B2B government software.

📌 Application Steps

To apply for this UX Researcher & Designer position:

• Submit your application through the provided Lever link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in B2B SaaS, user research, UI design, and problem-solving for complex applications. Emphasize projects that showcase your process and impact.

• Resume Optimization: Clearly articulate your years of experience, key skills (Figma, research methodologies, WCAG), and achievements using keywords from the job description. Quantify your accomplishments where possible.

• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on clarity, conciseness, and demonstrating your end-to-end design process. Be ready to answer in-depth questions about your decisions and impact.

• Company Research: Familiarize yourself with Grant Street Group's products, mission, and the GovTech industry. Understand their commitment to efficiency and user-friendliness for government clients.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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