UX Research - Digital

📍 Job Overview

Job Title: UX Researcher - Digital

Company: E.ON Next

Location: London, United Kingdom

Job Type: Full-Time (Contract)

Category: User Experience (UX) Research

Date Posted: 2026-05-11

Experience Level: Mid-weight to Senior

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design decisions for web and app platforms through robust UX research methodologies.

• Synthesize complex user data into clear, actionable insights that directly influence product strategy and design iterations.

• Collaborate closely with cross-functional teams, including Product Managers, Designers, and Engineers, within an agile development framework.

• Contribute to the continuous improvement of digital customer journeys and user experiences within the energy sector.

• Maintain and evolve user personas and journey maps to ensure a consistent and empathetic understanding of the user base.

📝 Enhancement Note: While the provided data leans heavily into UX Research, the "Digital Go-To-Market" team context suggests a strong emphasis on how research findings translate into customer acquisition, onboarding, and engagement strategies within the digital space. This role is crucial for optimizing the digital touchpoints that drive customer acquisition and retention in a competitive energy market.

📈 Primary Responsibilities

• Plan, execute, and iterate on end-to-end UX research studies for both web and mobile applications, employing a mix of qualitative (interviews, usability tests, contextual inquiries) and quantitative (surveys, A/B tests) methods.

• Analyze and synthesize research data from various sources to identify key user needs, pain points, and opportunities, translating these into compelling, actionable insights for product and design teams.

• Facilitate engaging user testing sessions, in-depth interviews, and internal workshops to foster a deep and shared understanding of user behaviors and motivations.

• Actively collaborate with UX/UI Designers, Product Managers, and Software Engineers throughout the product development lifecycle, ensuring research findings are integrated effectively into design and technical specifications.

• Develop, maintain, and refine user personas, user journey maps, and other critical research artifacts to serve as guiding tools for design strategy and product roadmaps.

• Contribute to prototyping efforts by applying research-backed insights to enhance and iterate on existing and new UX/UI designs.

• Stay abreast of emerging UX research trends, industry best practices, and competitor activities to inform and evolve research approaches and strategic recommendations.

• Actively participate in agile/scrum ceremonies, providing timely and relevant research inputs and updates to support iterative product development cycles.

📝 Enhancement Note: The role emphasizes an end-to-end research process, from planning to insight generation and integration. The mention of "Digital Go-To-Market" implies a focus on research that supports customer acquisition, onboarding, and initial engagement phases, making the ability to link research to business outcomes critical.

🎓 Skills & Qualifications

Education:

• Bachelor’s or Master’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology, Anthropology, Design Research, Computer Science with a UX focus).

Experience:

• Proven experience in UX research, with a preference for those who have worked in fast-paced, dynamic, or start-up-like environments.

• Demonstrable ability to manage and execute UX research projects independently from inception to completion.

Required Skills:

• UX Research: Expertise in planning, conducting, and analyzing both qualitative and quantitative user research.

• Methodologies: Proficiency in user interviews, usability studies, surveys, contextual inquiries, and A/B testing.

• Data Synthesis & Insight Generation: Ability to analyze complex data sets and synthesize findings into clear, actionable, and impactful insights.

• Communication & Presentation: Excellent verbal and written communication skills, with a proven ability to present research findings and influence stakeholders at various levels.

• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams (Design, Product, Engineering).

• Agile/Scrum: Familiarity with agile development methodologies and the ability to integrate research seamlessly into sprint cycles.

Preferred Skills:

• Industry Experience: Experience in the utilities, service-based, or regulated industries.

• Tools Proficiency: Familiarity with a range of qualitative and quantitative research tools.

• Product Strategy Contribution: Experience contributing to product strategy development and participating in design thinking workshops.

• Accessibility & Inclusive Design: Knowledge of accessibility standards (e.g., WCAG) and inclusive design principles.

• Prototyping Integration: Confidence in working with prototyping tools and integrating research insights into iterative design processes.

📝 Enhancement Note: The "midweight to senior" experience level suggests a need for demonstrated independence in research project management and a strong track record of influencing product decisions. The "start-up-like environments" preference indicates a need for adaptability and a proactive, hands-on approach.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio showcasing a minimum of 3-5 end-to-end UX research projects.

• Each project should clearly articulate the research problem, methodology employed, the process followed, and the resulting actionable insights.

• Must demonstrate the impact of your research on product design and business outcomes, ideally with quantifiable results or case study evidence.

• Evidence of independent project management and stakeholder communication throughout the research lifecycle.

Process Documentation:

• Clear documentation of research plans, methodologies, and participant recruitment strategies.

• Detailed synthesis of research findings, including thematic analysis, user journey mapping, and persona development.

• Articulation of how research insights were communicated to and integrated by cross-functional teams.

• Examples of iterative design processes where research informed subsequent design and testing phases.

📝 Enhancement Note: The emphasis on "actionable insights and impactful recommendations" means the portfolio must go beyond simply presenting research findings. It needs to showcase the candidate's ability to translate data into strategic advice that drives tangible product improvements and business value.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Fixed-Term Contract: 12-month contract.

• Parental Leave: Excellent parental leave allowance.

• Annual Leave: 26 days of annual leave plus bank holidays.

• Pension: Generous pension scheme.

• Life Cover: Included.

• Bonus Opportunities: Potential for bonuses.

• Flexible Benefits: Access to 20 flexible benefits with tax/NI savings.

• Hybrid Working: Flexible policy allowing for a blend of office and remote work.

• Family-Friendly Policies: Industry-leading policies to support work-life balance.

• Development Programmes: Access to top-tier development programmes for professional growth.

• Disability Confident Employer: Guaranteed interviews for disabled applicants meeting minimum criteria.

• Other Perks: Potential for travel to other sites as required.

Working Hours:

• Standard full-time working hours are expected (approximately 40 hours per week), with flexibility offered through the hybrid working policy.

📝 Enhancement Note: The salary estimate is based on typical UK market rates for UX Research roles with mid-to-senior experience in London, factoring in the fixed-term nature. The extensive list of benefits highlights E.ON Next's commitment to employee well-being and professional development, which are strong selling points for operations and research professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy / Utilities. E.ON Next operates within the highly regulated and consumer-facing energy sector, focusing on customer service, digital transformation, and innovative energy solutions. This context means a strong emphasis on user trust, clarity of communication, and reliable digital services.

Company Size: E.ON Next is a significant player within the energy market, part of the larger E.ON group. While specific employee counts for E.ON Next aren't provided, its parent company is a multinational entity. This implies a structured corporate environment with established processes, but also the potential for dynamic, agile teams within specific divisions like Digital Go-To-Market.

Founded: E.ON Next was established to consolidate and enhance E.ON's retail operations in the UK. Its relatively recent formation as a distinct entity within the E.ON group suggests a culture that may blend established corporate support with a newer, more agile, and digitally-focused operational approach.

Team Structure:

• The role is within the "Digital Go-To-Market" team, reporting to the "Product Design Lead." This indicates a focused team dedicated to optimizing the digital channels used for customer acquisition, engagement, and service.

• Collaboration is expected across Product Management, UX/UI Design, Engineering, and potentially Marketing and Customer Operations.

Methodology:

• Data-Driven Decision Making: Research findings are central to informing design and product strategy.

• User-Centricity: A strong focus on understanding and meeting user needs across digital platforms.

• Agile Development: Iterative product development cycles with continuous feedback loops.

• Cross-Functional Collaboration: Emphasis on breaking down silos and working cohesively towards shared goals.

Company Website: eonnext.com

📝 Enhancement Note: The "Digital Go-To-Market" team context is key. This role isn't just about understanding general user behavior; it's about understanding how users interact with E.ON Next's digital offerings from the point of initial interest (Go-To-Market) through to ongoing service and engagement. This requires research that can directly inform acquisition funnels, onboarding processes, and self-service tools.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-weight to senior UX Researcher. It demands independence in project management, a sophisticated understanding of research methodologies, and the ability to translate findings into strategic recommendations. The role is suitable for individuals who can operate autonomously and influence product direction without constant supervision.

Reporting Structure: The UX Researcher reports to the Product Design Lead, placing them within the product development and design function. This structure facilitates direct collaboration with design and product management, ensuring research insights are closely integrated into the product lifecycle.

Operations Impact: The UX Researcher's primary impact is on the effectiveness and user-friendliness of E.ON Next's digital platforms (web and app). By ensuring designs are user-validated, this role directly influences customer acquisition rates, customer satisfaction, digital adoption of services, and overall customer retention. In a "Go-To-Market" context, this impact is crucial for driving business growth and achieving digital sales targets.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced quantitative analysis, generative research, specific industry challenges).

• Cross-Functional Leadership: Potential to lead research initiatives that span multiple product areas or contribute to broader product strategy discussions.

• Mentorship: As a mid-to-senior level researcher, there's an opportunity to mentor junior researchers or designers in UX research best practices.

• Career Path: Progression could lead to Senior UX Researcher, Lead UX Researcher, or even UX Research Manager roles, depending on performance and organizational needs.

• Industry Exposure: Gaining deep experience in the energy sector's digital transformation, which is a significant growth area.

📝 Enhancement Note: The "midweight to senior" classification implies a need for candidates who can not only execute research but also strategize about what research needs to be done and why. The impact on "Go-To-Market" suggests a focus on how research can directly support business objectives like customer acquisition and digital channel effectiveness.

🌐 Work Environment

Office Type: E.ON Next offers a hybrid working model, combining in-office collaboration with remote flexibility. The London office serves as a hub for team meetings, workshops, and collaborative sessions.

Office Location(s): The primary office location is in London (47-53 Charterhouse Street, Farringdon, EC1M 6PB). Travel to other E.ON Next sites may be required occasionally.

Workspace Context:

• Collaborative Environment: The office is designed to foster collaboration, with spaces suitable for team meetings, workshops, and informal discussions, crucial for integrating research into design and development processes.

• Tools & Technology: Access to standard office technology, potentially including specialized UX research tools, collaborative software, and design platforms. The hybrid model necessitates robust remote collaboration tools.

• Team Interaction: Regular opportunities for face-to-face interaction with designers, product managers, and engineers, as well as virtual interactions for remote team members.

Work Schedule: While standard full-time hours (approx. 40/week) are expected, the hybrid policy and E.ON Next's emphasis on "Flexible & Family-Friendly" policies suggest a degree of flexibility in managing working hours to accommodate personal needs, provided project deliverables are met.

📝 Enhancement Note: The hybrid nature of the role is a significant aspect. Candidates should be comfortable with both independent remote work and in-office collaboration, and possess the skills to remain productive and connected in both environments. The London location offers access to a vibrant tech and design community.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Interview: A key stage involving a deep dive into the candidate's portfolio. This will likely be a presentation of 1-2 key projects, focusing on research process, insights, and impact. The interviewer will assess research methodology, critical thinking, and communication skills.

• Hiring Manager Interview: Discussion with the Product Design Lead to assess strategic thinking, approach to research challenges, collaboration style, and fit within the Digital Go-To-Market team.

• Team/Cross-functional Interview: Meeting with designers, product managers, and/or engineers to evaluate collaboration capabilities, ability to integrate feedback, and understanding of product development cycles.

• Final Interview (Potentially): May involve a more senior stakeholder to confirm fit and strategic alignment.

Portfolio Review Tips:

• Select Relevant Projects: Choose projects that best demonstrate your skills in qualitative and quantitative research, end-to-end project management, and ability to generate actionable insights.

Prioritize projects relevant to digital products, customer journeys, and ideally, service-based industries.

• Structure Your Presentation: For each project, clearly outline:

  • The Problem: What was the business or user problem you were trying to solve?
  • Your Role: What was your specific contribution?
  • Methodology: Why did you choose specific research methods?
  • Process: How did you conduct the research (recruitment, data collection, analysis)?
  • Insights: What were the key findings?
  • Recommendations: What specific actions did you propose?
  • Impact: What was the outcome? Quantify if possible (e.g., reduced error rates, increased conversion, improved satisfaction scores).

• Highlight Actionability: Emphasize how your insights directly led to design changes or strategic decisions.

• Be Prepared for Questions: Anticipate questions about your methodology choices, challenges faced, how you handled conflicting feedback, and how you measured success.

Challenge Preparation:

• A practical exercise may be given, such as analyzing a brief research scenario, critiquing a design, or outlining a research plan for a specific problem.

• Prepare to discuss your approach to common UX research challenges like recruiting hard-to-reach participants, dealing with limited budgets/timelines, or presenting findings to skeptical stakeholders.

• Be ready to articulate your understanding of the energy sector's digital landscape and customer needs.

📝 Enhancement Note: The portfolio review is critical. Candidates should be prepared to present detailed case studies that not only demonstrate research expertise but also their ability to translate research into tangible business value. The "Digital Go-To-Market" context means demonstrating how research can impact customer acquisition and engagement is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for conducting usability testing, surveys, and remote research (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Qualtrics).

• Prototyping Tools: Familiarity with tools used for creating and testing prototypes (e.g., Figma, Sketch, Adobe XD, InVision).

• Collaboration Tools: Proficiency with team communication and collaboration platforms (e.g., Slack, Microsoft Teams, Jira, Confluence).

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics for understanding user behavior on websites.

• Data Analysis Tools: Basic proficiency in spreadsheet software (Excel, Google Sheets) and potentially statistical software or R/Python for quantitative analysis.

• Reporting & Visualization: Ability to create clear reports and dashboards to communicate findings effectively.

CRM & Automation:

• CRM Systems: While not a primary focus, understanding how UX research integrates with CRM data (e.g., Salesforce, HubSpot) to understand customer segments and journeys can be beneficial.

• A/B Testing Tools: Experience with platforms for running A/B tests (e.g., Optimizely, VWO) to validate design hypotheses.

📝 Enhancement Note: While specific tools aren't listed, the nature of UX research in a digital product environment requires proficiency in a range of qualitative and quantitative research platforms, prototyping tools, and collaborative software. The ability to work with data from analytics and A/B testing tools is also highly valuable.

👥 Team Culture & Values

Operations Values:

• User-Centricity: Placing the user at the heart of every design and product decision.

• Data-Driven: Relying on evidence and insights to guide strategy and validate hypotheses.

• Collaboration: Working effectively across teams to achieve shared goals and foster innovation.

• Agility & Adaptability: Embracing change, iterating quickly, and responding to evolving user needs and market dynamics.

• Impact-Oriented: Focusing on delivering measurable outcomes and driving positive change for both users and the business.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration between research, design, product, and engineering teams is essential. Researchers are expected to be active participants in product development discussions.

• Open Communication: Encouraging open feedback, constructive critique, and knowledge sharing.

• Iterative Design Process: A culture that embraces continuous improvement through cycles of research, design, development, and testing.

• Empowerment: Teams are likely empowered to make decisions and take ownership of their work within defined frameworks.

📝 Enhancement Note: E.ON Next's stated values (Sunday Times Best Place to Work, Inclusive Top 50 UK Employers) suggest a culture that prioritizes employee well-being, diversity, inclusion, and a people-first approach. This translates to a collaborative environment where diverse perspectives are valued and supported.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the inherent tension between ideal user experiences and business constraints (technical, financial, strategic).

• Fast-Paced Environment: Keeping pace with rapid product development cycles and delivering timely research insights without sacrificing rigor.

• Data Overload: Effectively managing and synthesizing large volumes of qualitative and quantitative data from various sources.

• Influencing Stakeholders: Effectively communicating complex research findings and advocating for user needs to diverse stakeholders with varying levels of UX understanding.

• Industry Specifics: Adapting UX research principles to the unique context of the energy sector, which may involve complex services, regulatory considerations, and diverse customer segments.

Learning & Development Opportunities:

• Methodological Deep Dives: Opportunities to hone skills in specialized research techniques or explore new methodologies.

• Industry Expertise: Gaining in-depth knowledge of the energy sector's digital landscape, customer behaviors, and market trends.

• Cross-Functional Learning: Understanding product management, agile development, and engineering processes from a UX perspective.

• Professional Development: Access to training programs, workshops, and potentially conferences to stay current with UX research best practices.

• Mentorship: Opportunities to learn from senior team members and potentially mentor others.

📝 Enhancement Note: The "start-up-like environments" and "fast-moving" descriptions indicate that candidates should be prepared for a dynamic and potentially demanding work pace, where adaptability and proactive problem-solving are key. The growth opportunities are tied to developing both research expertise and strategic product influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used quantitative data to inform a qualitative research study, or vice versa." (Tests methodological integration)

• "How would you approach researching the user experience for a new feature aimed at improving customer self-service via our mobile app?" (Tests research planning and strategic thinking)

• "Imagine a key stakeholder disagrees with your research findings. How would you handle this situation to ensure user needs are still considered?" (Tests stakeholder management and influencing skills)

Company & Culture Questions:

• "What do you know about E.ON Next and the energy sector's digital challenges?" (Tests research and interest)

• "Describe your ideal collaborative relationship with Product Managers and Engineers." (Tests team dynamics and collaboration)

• "How do you ensure your research contributes to tangible business outcomes, particularly in a Go-To-Market context?" (Tests impact focus and business acumen)

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the problem, your approach, the insights, and most importantly, the impact of your work on the product or business.

• Show, Don't Just Tell: Use visuals, mockups, or key quotes from users to illustrate your points.

• Be Concise and Clear: Practice your presentation to fit within the allocated time, ensuring your core message is delivered effectively.

• Anticipate Questions: Be ready to elaborate on your methodological choices, challenges, and how you measured success. Prepare examples of how you've influenced product decisions.

• Demonstrate Enthusiasm: Show your passion for user research and your understanding of its critical role in product development.

📝 Enhancement Note: Interview questions will likely probe not only research skills but also the ability to translate those skills into business value within a specific industry context. The "Digital Go-To-Market" aspect means demonstrating how research can drive customer acquisition and engagement will be a key differentiator.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Workday jobs portal link.

• Tailor Your Resume: Highlight your UX research experience, specific methodologies used, and achievements in driving product improvements. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest UX research projects that best demonstrate your end-to-end process, ability to generate actionable insights, and impact on product outcomes. Ensure it's well-organized and easy to navigate.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clarity, conciseness, and demonstrating the tangible impact of your research.

• Research E.ON Next: Understand their digital offerings, recent news, and company values to articulate your interest and fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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