UX Quantitative Researcher

📍 Job Overview

Job Title: UX Quantitative Researcher

Company: Citi

Location: New York, NY, US

Job Type: Full-time

Category: User Experience Research / Operations

Date Posted: April 02, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive client experience transformation through data-informed product priorities and continuous feedback loops.

• Lead quantitative UX research initiatives, translating complex data sets into actionable insights for product development.

• Collaborate with UX, Product Management, and Technology partners to understand user needs and behaviors, influencing all stages of the product lifecycle.

• Utilize a robust toolkit including survey research, in-product intercepts, behavioral analytics, regression analysis, and logs analysis to inform strategic decisions.

• Champion the voice of the client by representing user wants and needs through impactful research, contributing to a large-scale digital transformation.

📝 Enhancement Note: This role is positioned within Citi's Design & User Experience organization, emphasizing a strong connection to product development and digital transformation initiatives. The core function revolves around leveraging quantitative data to enhance client-facing digital experiences, aligning closely with GTM and product strategy through user-centric insights.

📈 Primary Responsibilities

• Design, execute, and analyze quantitative UX research studies using methods such as survey research, in-product intercepts, and behavioral analytics.

• Conduct driver analyses and longitudinal impact studies by integrating self-reported and behavioral data to understand user behavior and product performance.

• Translate complex quantitative data and research findings into clear, actionable recommendations for UX, product management, and technology stakeholders.

• Present research insights and strategic recommendations effectively to diverse audiences, including executive leadership, technical teams, and non-technical partners.

• Prioritize research investments and initiatives to maximize impact and align with business objectives and client needs.

• Collaborate cross-functionally with product managers, designers, engineers, and data scientists to embed user insights throughout the product development lifecycle.

• Develop and maintain data dashboards to visualize key user metrics and research findings for ongoing monitoring and stakeholder communication.

• Continuously iterate on research methodologies and tools to improve efficiency, accuracy, and the depth of user understanding.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on research execution, strategic analysis, and influential communication. This role requires not only strong analytical capabilities but also the ability to advocate for user needs and drive consensus across various departments, a critical aspect of effective operations enablement.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field, or equivalent practical experience.

Experience:

• Minimum of 5 years of experience in an applied research setting.

• Minimum of 3 years of product research experience in an applied setting.

Required Skills:

• Expertise in survey design, execution, and advanced statistical analysis (descriptive, inferential, and multivariate statistics such as t-tests, correlations, regression analysis).

• Demonstrated expertise in experimental design principles and application.

• Proficiency in statistical analysis software (e.g., SPSS, R, Python with statistical libraries) and data visualization tools (e.g., Tableau, Power BI, or similar).

• Experience designing, collecting, and analyzing data from in-product intercepts and site intercepts.

• Proven ability to translate complex quantitative data into actionable insights and concrete recommendations for improving user experience.

• Excellent written and verbal communication skills, with a demonstrated ability to present research findings and recommendations effectively to both technical and non-technical stakeholders.

Preferred Skills:

• Experience building and managing data dashboards for ongoing performance monitoring and reporting.

• Familiarity with Qualtrics for survey design and analysis.

• Experience with driver analyses and longitudinal impact studies.

• Understanding of the financial services industry and its unique user needs.

📝 Enhancement Note: The qualifications emphasize a strong quantitative foundation combined with practical application in a product development context. The preference for advanced degrees and extensive experience with executive leadership suggests a role with significant influence and strategic impact, typical of senior operations-enabling positions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies demonstrating end-to-end quantitative UX research projects.

• Each case study should clearly outline the research problem, methodology employed (including specific statistical techniques and tools used), key findings, and the actionable recommendations provided.

• Quantify the impact of your research on product decisions, user experience improvements, or business outcomes (e.g., conversion rate increases, task success improvements, reduction in support tickets) where possible.

• Include examples of how you've integrated self-reported and behavioral data to derive deeper insights.

Process Documentation:

• Evidence of structured approaches to survey design, ensuring validity and reliability of data collected.

• Examples of how you've documented research processes, including data cleaning, analysis steps, and interpretation frameworks.

• Demonstrations of how research insights were translated into clear, prioritized recommendations for product teams.

• Documentation of how research findings were socialized and actioned by cross-functional stakeholders.

📝 Enhancement Note: For a quantitative role, the portfolio is critical for demonstrating practical application of research skills. Emphasis should be placed on the rigor of the methodology, the clarity of the insights, and the measurable impact on product development and user experience, directly supporting the operational efficiency and effectiveness of product teams.

💵 Compensation & Benefits

Salary Range: $157,040 - $235,560 per year This salary range is based on the provided information for the Primary Location (New York, New York, United States) and reflects the experience level and responsibilities of a UX Quantitative Researcher at a large financial institution.

Benefits:

• Comprehensive Medical, Dental, and Vision coverage.

• 401(k) retirement savings plan.

• Life, Accident, and Disability insurance.

• Generous Paid Time Off (PTO) package including vacation, sick leave, and paid holidays.

• Wellness programs designed to support employee well-being.

• Eligibility for discretionary and formulaic incentive and retention awards.

Working Hours: Full-time, typically 40 hours per week. While the role is on-site, flexibility may be available based on team needs and project demands, allowing for focused work on data analysis and reporting.

📝 Enhancement Note: The salary range provided is specific to New York City, a high-cost-of-living area and a major financial hub. This range aligns with senior-level quantitative research roles within large financial institutions. The benefits package is typical for a major corporation, offering robust support for employees' health, financial security, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking)

Company Size: Citi is a global financial institution with approximately 200 million client accounts across nearly 160 countries and jurisdictions. This signifies a large, complex, and highly regulated environment.

Founded: While the founding date isn't explicitly stated, Citi has a long-standing history as a leading global bank, indicating a culture built on stability, trust, and a commitment to innovation within financial services.

Team Structure:

• The UX Quantitative Researcher will be part of the Design & User Experience organization, specifically within a team focused on driving digital experience improvements.

• This team likely consists of UX designers, product managers, other researchers (qualitative and quantitative), and potentially data analysts.

Methodology:

• The team emphasizes a data-driven approach to product development, using insights from quantitative research to prioritize features and iterate on user experiences.

• There's a focus on understanding user behavior through rigorous analysis of self-reported and behavioral data.

• The goal is to ensure that digital products are not only useful and usable but also meet and exceed client needs, contributing to Citi's digital transformation.

Company Website: https://www.citi.com

📝 Enhancement Note: Working at a global bank like Citi means operating within a structured, compliance-heavy environment that also embraces digital innovation. The operations aspect means contributing to the efficiency and effectiveness of product delivery by ensuring user needs are met, reducing friction, and improving client satisfaction through data-backed design.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level role, likely considered a Principal or Senior UX Quantitative Researcher, indicating significant autonomy and influence. The role requires 5+ years of experience and the ability to work independently, design studies, and present to executive leadership.

Reporting Structure: The UX Quantitative Researcher reports into the Design & User Experience organization. They will likely have a direct manager within UX research or design leadership and will collaborate closely with Product Management and Technology leads.

Operations Impact: This role has a direct impact on the success of Citi's digital products by ensuring they are user-centered and effective. By providing critical insights into client behavior and needs, the researcher helps to:

• Optimize user journeys, leading to increased client satisfaction and retention.

• Drive product prioritization, ensuring development efforts are focused on features that deliver the most value.

• Reduce development waste by validating hypotheses and informing design decisions early in the process.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific quantitative methodologies, statistical modeling, or emerging research techniques.

• Leadership Development: Transition into a team lead or management role within UX research, mentoring junior researchers and shaping research strategy.

• Cross-Functional Mobility: Move into related roles within Product Management, Data Science, or Digital Strategy, leveraging research expertise to drive broader initiatives.

• Industry Influence: Contribute to best practices within the financial services UX community, potentially through publications or conference presentations.

📝 Enhancement Note: This role offers a clear path for growth within a large, established organization. The emphasis on quantitative skills and impact makes it a valuable position for operations professionals looking to influence product strategy and drive efficiency through data-driven decision-making.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment within Citi's New York City headquarters or a designated office location.

Office Location(s): Primary location is New York, New York. Citi has multiple offices in the NYC area, likely offering a modern, professional workspace.

Workspace Context:

• The workspace will likely foster collaboration, with opportunities to interact with designers, product managers, and other researchers.

• Access to standard office technology and potentially specialized research tools and software will be provided.

• The environment will be dynamic, with a focus on delivering under deadlines for product development cycles.

• Expect a professional atmosphere typical of a major financial institution, with an increasing emphasis on user-centric design and digital innovation.

Work Schedule: The standard work schedule is full-time (approximately 40 hours per week). Given the on-site requirement, adherence to office hours is expected, though project demands may occasionally require flexibility. The focus on data analysis means periods of deep work are common.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration and integration within the existing team structure. This environment is conducive to rapid iteration and direct feedback loops, essential for applying research insights effectively in product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on alignment with the core requirements and experience.

• Technical Interview(s): Expect in-depth interviews focusing on your quantitative research skills, statistical knowledge, and experience with specific tools (e.g., SPSS, Qualtrics). You may be asked to discuss past projects in detail.

• Portfolio Review: A dedicated session to present and discuss your portfolio. Be prepared to walk through 2-3 key case studies, explaining your process, insights, and impact.

• Cross-Functional Interviews: Interviews with stakeholders from Product Management, UX Design, and potentially Technology to assess collaboration skills, communication style, and strategic thinking.

• Executive Interview: A final interview with senior leadership to discuss your experience, leadership potential, and alignment with Citi's vision.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio logically, perhaps by project type or impact area. For each case study, clearly define the problem, your role, methodology, key findings, and the resulting recommendations and outcome.

• Quantify Everything: Wherever possible, use metrics to demonstrate the impact of your research. This could include improvements in conversion rates, task completion times, user satisfaction scores, or reduction in support issues.

• Showcase Methodology: Clearly articulate the quantitative methods you used and why they were appropriate for the problem. Discuss any statistical analyses performed and how you interpreted the results.

• Highlight Collaboration: Explain how you worked with other teams (Product, Design, Engineering) and how your insights influenced their decisions.

• Practice Your Presentation: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time. Be ready to answer detailed questions about your work.

Challenge Preparation:

• Data Interpretation Exercise: You might be given a dataset or a research scenario and asked to interpret findings or propose next steps. Focus on a structured, data-driven approach.

• Methodology Design: Be prepared to outline how you would design a quantitative study to address a specific business or user problem relevant to banking or digital services.

• Insight Articulation: Practice articulating complex insights in a simple, actionable way for non-technical audiences.

📝 Enhancement Note: The interview process is designed to thoroughly assess both technical expertise and the ability to influence and collaborate within a large corporate structure. A strong portfolio that clearly demonstrates quantitative rigor and tangible impact is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Statistical Analysis Software: SPSS, R, Python (with libraries like NumPy, SciPy, Pandas, Statsmodels).

• Survey Platforms: Qualtrics (preferred), SurveyMonkey, or similar enterprise-grade survey tools.

• Data Visualization Tools: Tableau, Power BI, Looker, or similar for creating dashboards and reports.

• Behavioral Analytics Platforms: Tools like Adobe Analytics, Google Analytics, or specialized in-product analytics tools for tracking user interactions.

• Logs Analysis Tools: Experience with tools for parsing and analyzing server logs or application event logs.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding website and application usage.

• Business Intelligence (BI) Tools: For broader data analysis and reporting across different business units.

• Data Warehousing/Databases: Familiarity with querying databases (e.g., SQL) to extract relevant data.

CRM & Automation:

• While not the primary focus, a general understanding of how CRM systems (e.g., Salesforce) and automation tools impact user behavior and data collection can be beneficial.

📝 Enhancement Note: Proficiency in statistical software and survey platforms is non-negotiable. Experience with data visualization and behavioral analytics tools is essential for translating raw data into actionable insights that drive product decisions and operational improvements.

👥 Team Culture & Values

Operations Values:

• Client Centricity: A deep commitment to understanding and advocating for client needs to drive meaningful improvements in digital experiences.

• Data-Driven Decision Making: Valuing rigorous analysis and empirical evidence to inform strategic choices and product development.

• Collaboration & Partnership: Fostering strong working relationships across UX, Product, Technology, and other departments to achieve shared goals.

• Integrity & Ethics: Upholding the highest ethical standards in research practices and data handling, crucial in the financial services industry.

• Innovation & Continuous Improvement: Embracing new methodologies and technologies to enhance research effectiveness and drive digital transformation.

Collaboration Style:

• The team likely operates with a blend of structured processes and agile responsiveness.

• Collaboration is key, with an expectation of proactive communication and knowledge sharing.

• Expect regular check-ins, working sessions, and presentations to ensure alignment and buy-in from stakeholders.

• A culture that values constructive feedback and iterative refinement of research plans and findings.

📝 Enhancement Note: Citi's culture, as a global financial institution, likely emphasizes professionalism, rigor, and a strong ethical framework. Within the UX team, this translates to a user-focused approach underpinned by robust data analysis and collaborative problem-solving, aiming for operational excellence in digital product delivery.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Data: Handling large, complex datasets from diverse sources within a regulated financial environment can be challenging.

• Stakeholder Alignment: Gaining consensus and influencing decisions among various stakeholders with different priorities and perspectives.

• Measuring Long-Term Impact: Demonstrating the sustained impact of UX research on client behavior and business outcomes over time.

• Pace of Digital Transformation: Keeping pace with rapid technological advancements and evolving client expectations in the digital banking space.

Learning & Development Opportunities:

• Advanced Analytics Training: Opportunities to deepen skills in areas like predictive modeling, machine learning applications in UX, or advanced statistical techniques.

• Industry Conferences & Workshops: Participation in leading UX research and data science conferences to stay abreast of industry trends and best practices.

• Mentorship Programs: Access to experienced researchers and leaders within Citi for guidance and career development.

• Cross-Functional Projects: Opportunities to work on high-impact projects that offer exposure to different areas of the business and strategic initiatives.

📝 Enhancement Note: This role presents an opportunity to tackle complex, impactful challenges within a leading financial institution. The growth potential is significant, offering both specialization in quantitative research and broader career development within operations and technology functions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used quantitative data to significantly influence a product decision. What was the outcome?" (Focus on your process, the data, your insights, and the impact.)

• "How would you approach designing a quantitative study to understand why users abandon their online banking applications?" (Outline your methodology, metrics, and potential analysis.)

Company & Culture Questions:

• "What do you know about Citi's digital transformation efforts, and how do you see quantitative UX research contributing to them?" (Research Citi's recent initiatives and articulate your role.)

• "How would you collaborate with product managers and UX designers who may have different perspectives on user needs?" (Highlight your communication and influence strategies.)

Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative with a clear beginning (the problem), middle (your research and findings), and end (the solution/recommendation and impact).

• Focus on "So What?": For every insight, clearly articulate what it means for the user and what actions should be taken by the product team.

• Demonstrate Impact: Quantify the results of your recommendations whenever possible. Use data to show the positive outcomes your research facilitated.

• Be Ready for Deep Dives: Anticipate detailed questions about your methodologies, statistical choices, and interpretation of results.

📝 Enhancement Note: Prepare to showcase not only your technical acumen in quantitative research but also your ability to translate complex data into clear, actionable insights that drive business value and improve operational efficiency within product development.

📌 Application Steps

To apply for this UX Quantitative Researcher position at Citi:

• Submit your application through the provided application link on the Citi careers portal.

• Tailor your Resume: Highlight experience with quantitative research methodologies, statistical analysis software (SPSS, R, Qualtrics), data visualization, and experience presenting findings to stakeholders, aligning keywords with the job description.

• Curate Your Portfolio: Select 2-3 of your most impactful quantitative UX research projects. Ensure each case study clearly details the problem, your role, the methodology used, key findings, and the measurable impact on product or user experience.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear articulation of insights, actionable recommendations, and quantifiable outcomes. Be ready to discuss your quantitative methods in detail.

• Research Citi: Understand Citi's mission, its digital transformation goals, and its position in the financial services industry. Prepare to discuss how your skills can contribute to their objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.