UX Project Coordinator (Work from home)

📍 Job Overview

Job Title: UX Project Coordinator Company: Lightspeed Commerce Location: Manila, Manila, Philippines Job Type: Full-Time Category: Marketing Operations / Project Management Date Posted: 2026-01-24 Experience Level: Entry-Level (0-2 years) Remote Status: Fully Remote

🚀 Role Summary

• Supports the User Experience (UX) and Marketing teams in the successful execution of key initiatives and projects, ensuring timely delivery of creative assets and campaigns.
• Manages project timelines, schedules, and resource allocation, acting as a crucial link between marketing stakeholders and creative/production teams.
• Facilitates effective communication by providing regular status updates, capturing feedback, and ensuring its implementation within project workflows.
• Contributes to the continuous improvement of project management processes and tools, enhancing overall operational efficiency within the marketing department.
• Plays a key role in bringing UX briefs to life, from initial ideation through to final production, gaining comprehensive exposure to the end-to-end UX lifecycle.

📝 Enhancement Note: The "UX Project Coordinator" title, combined with responsibilities like "bringing UX briefs to life," "coordinating with stakeholders," and "supporting integrated schedules, workflows, and resource planning," strongly indicates a role within Marketing Operations or a specialized Project Management function focused on creative and UX initiatives. The emphasis on process improvement and tool management further solidifies this classification. The "0-2 years" experience level suggests an entry-level position, ideal for candidates looking to build a career in operations and project management within a tech-forward company.

📈 Primary Responsibilities

• Project Coordination & Execution: Assist in the detailed planning, execution, and successful delivery of marketing and UX initiatives, working closely with senior project managers to manage project briefs, facilitate meetings, and track action items.
• Workflow & Timeline Management: Oversee and meticulously manage project timelines, schedules, and resource allocation, ensuring creative assets progress through review and approval stages efficiently and that all project documentation remains accurate and up-to-date.
• Stakeholder Communication & Liaison: Serve as a primary point of contact between marketing stakeholders and the creative/production teams, providing consistent and clear status updates, managing expectations, and ensuring all stakeholder feedback is effectively captured and integrated into project plans.
• Process Improvement & Operational Support: Actively support the continuous improvement of project workflows and operational processes for the UX and marketing teams, maintain and optimize project management tools (e.g., Monday.com, Trello, Jira), and manage essential administrative tasks including detailed reporting, comprehensive documentation, and organized file management.
• Brief to Production Lifecycle Support: Gain hands-on experience across the entire UX and marketing project lifecycle, from understanding initial project briefs and requirements to supporting the final production and launch of creative materials and initiatives.

📝 Enhancement Note: The responsibilities listed directly align with core functions of a Marketing Operations or Project Coordination role. The emphasis on "assisting in planning, execution, and delivery," "overseeing project timelines, schedules, and resource allocation," and "acting as a key point of contact between marketing stakeholders and creative/production teams" highlights a need for strong organizational and communication skills. The inclusion of "support continuous improvement of project workflows and processes" and "maintain project management tools" points to a focus on operational efficiency, a hallmark of operations roles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Marketing, Communications, Business Administration, Project Management, or a related field is typically preferred for roles involving project coordination and marketing operations. Experience: 0-2 years of experience in project coordination, project management, marketing operations, or a similar role within a dynamic, fast-paced environment.

Required Skills:

• Project Coordination Expertise: Demonstrated ability to assist in planning, executing, and delivering projects, managing timelines, and tracking progress.
• Collaboration with Creative Teams: Proven experience working effectively with creative professionals and marketing teams.
• Project Management Tool Proficiency: Familiarity and practical experience with project management software such as Monday.com, Trello, Jira, Asana, or similar platforms.
• Strong Communication Skills: Excellent written, verbal, and interpersonal communication abilities, essential for stakeholder engagement and team coordination.
• Organizational Acumen: Exceptional organizational skills with a keen eye for detail, crucial for managing documentation, schedules, and administrative tasks.
• Process Orientation: An aptitude for understanding and contributing to workflow optimization and process improvements.

Preferred Skills:

• Agency or Creative Services Background: Experience in creative services, agency operations, or content production workflows can provide a valuable advantage.
• UX/UI Project Exposure: Familiarity with UX/UI design principles and project lifecycles.
• Agile Methodologies: Understanding of Agile or Scrum methodologies as applied in project management.
• Reporting and Analytics: Basic understanding of marketing metrics and reporting.

📝 Enhancement Note: The requirements emphasize practical experience with project management tools and collaboration with creative teams. The "bonus, but not needed" for agency ops or content production suggests the company values foundational project management and communication skills, with specialized knowledge being a plus for faster ramp-up. The "0-2 years" experience level implies that candidates with internships or early-career roles in project coordination or marketing support will be competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Project Management Case Studies: Showcase 1-2 examples of projects you've coordinated or managed, detailing the project scope, your role, the processes followed, challenges encountered, and the outcomes achieved. Focus on how you contributed to timeline adherence, resource coordination, and stakeholder communication.
• Workflow Improvement Examples: If possible, include examples where you identified an inefficiency in a workflow and proposed or implemented a solution, even if it was a minor process tweak. Highlight the impact of your suggestion.
• Tool Proficiency Demonstration: Briefly describe your experience with specific project management tools (e.g., Monday.com, Trello, Jira). If your portfolio includes project plans or dashboards created in these tools, ensure they are presented clearly.
• Communication Artifacts: Include samples of status reports, meeting minutes, or project briefs you have prepared, demonstrating your ability to communicate project status and key information effectively.

Process Documentation:

• Workflow Design & Optimization: Be prepared to discuss how you approach understanding and documenting existing workflows, and how you would contribute to identifying areas for optimization and efficiency gains.
• Implementation & Automation: While this role is coordinator-level, demonstrating an understanding of how projects are implemented and how tools can automate tasks is valuable.
• Measurement & Performance: Be ready to discuss how project success is measured and how you would contribute to tracking key performance indicators (KPIs) related to project delivery.

📝 Enhancement Note: For an entry-level Project Coordinator role, the portfolio emphasis will be on demonstrating foundational project management skills, organizational capabilities, and communication effectiveness rather than deep strategic process design. The focus is on how they managed tasks and contributed to team success, not necessarily on leading complex process overhauls.

💵 Compensation & Benefits

Salary Range: For a UX Project Coordinator role in Manila, Philippines, with 0-2 years of experience, the estimated salary range is PHP 30,000 - PHP 55,000 per month. This range is based on industry benchmarks for entry-level project coordination and marketing support roles in the Philippine tech sector, considering the fully remote nature of the position and the provided benefits.

Benefits:

• Health Insurance: HMO coverage for the employee and up to 2 dependents (Maxicare).
• Paid Time Off: 15 Vacation Leaves and 10 Sick Leaves annually.
• Government Mandated Benefits: Comprehensive coverage as required by Philippine labor law.
• Allowances:
  • Food Allowance: PHP 1,000 per month.
  • Work from Home Allowance: PHP 1,000 per month.
• Health and Wellness: PHP 7,500 per year for health and wellness initiatives.
• Professional Development: Free LinkedIn Learning License for continuous skill enhancement.
• Mental Health Support: Access to free mental health support and coaching services.
• Career Advancement: Genuine career opportunities with a focus on internal mobility.
• Company Culture: Participation in exciting online and in-person events hosted by the Manila Culture Club.
• Flexibility: Permanent work-from-home setup, with coworking space available if needed.
• Holidays: Adherence to Philippine public holidays.

Working Hours: The role is expected to require approximately 40 hours per week, aligning with standard full-time employment in the Philippines, with a commitment to a flexible work environment.

📝 Enhancement Note: The provided benefits are quite comprehensive for an entry-level role in the Philippines, indicating a strong commitment to employee well-being and professional growth. The salary estimate is based on data from various Philippine job market analyses for similar roles and experience levels, adjusted for the specific benefits package offered.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS - Software as a Service), focusing on commerce platforms for retail, hospitality, and golf businesses. Lightspeed is a significant player in providing integrated online and physical retail solutions. Company Size: Lightspeed Commerce is a publicly traded company with a substantial global presence. While the specific size of the Manila-based team isn't detailed, the company as a whole employs thousands of individuals across multiple continents, indicating a large and established organization. Founded: 2005, in Montreal, Canada. Lightspeed has a history rooted in diversity and inclusion, originating from Montreal's gay village with an ethos of belonging from its inception.

Team Structure:

• UX/Marketing Department: This role sits within the UX team, likely collaborating closely with marketing and creative departments. The team structure will involve reporting to a Senior Project Manager or a UX Lead.
• Cross-Functional Collaboration: Expect to collaborate extensively with designers, developers, marketing specialists, product managers, and other stakeholders across various departments to ensure project alignment and successful execution.
• Global Presence: While based in Manila, the role is part of a global organization, offering exposure to diverse teams and working styles across North America, Europe, and Asia Pacific.

Methodology:

• Data-Driven Approach: Lightspeed emphasizes innovation and data to enhance customer experiences and business operations.
• Agile & Iterative Processes: Likely employs agile methodologies for project management to ensure flexibility and continuous improvement in product development and marketing initiatives.
• Focus on Efficiency: As a SaaS company, efficiency in operations, product delivery, and customer support is paramount.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: Lightspeed's stated commitment to diversity, inclusion, and a supportive culture is a significant aspect of its employer brand. The company's growth from a Canadian startup to a global tech player provides a context of innovation and opportunity. The partnership with Inform Group for Philippine employment highlights a structured approach to international workforce management.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level (0-2 years). This UX Project Coordinator role is positioned as a foundational step into operations and project management within the marketing and UX domains. It's ideal for individuals seeking to develop core project coordination skills in a structured, supportive environment. Reporting Structure: The role will likely report to a Senior Project Manager or a UX Lead within the marketing or product organization. This provides a clear line of mentorship and guidance. Operations Impact: While not directly managing revenue streams, this role has a significant indirect impact by ensuring the smooth and timely execution of marketing and UX projects that drive customer acquisition, engagement, and retention. Efficient project delivery directly supports go-to-market strategies and product development timelines.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in project management methodologies, UX workflows, and marketing campaign execution.
• Career Progression: Potential to advance to roles such as Project Manager, Marketing Operations Specialist, or even specialize further in UX project management. Lightspeed's emphasis on internal mobility suggests clear pathways for advancement.
• Cross-Functional Exposure: Gaining broad exposure to various aspects of the business—from marketing and design to product and operations—can open doors to diverse career paths.
• Continuous Learning: Access to LinkedIn Learning and mentorship from senior team members provides ample opportunities for skill development and knowledge acquisition.

📝 Enhancement Note: The emphasis on "genuine career opportunities" and "internal mobility" suggests Lightspeed invests in its employees' growth. For an entry-level role, the primary growth path involves mastering project coordination, understanding the UX/marketing lifecycle, and demonstrating potential for increased responsibility.

🌐 Work Environment

Office Type: This is a 100% remote position, offering a "Permanent work from home setup." A coworking space is available if the employee prefers to use it occasionally. Office Location(s): The role is based in Manila, Philippines, but the work is performed remotely. Employees can leverage coworking spaces if desired, but there's no requirement to be in a specific office daily.

Workspace Context:

• Remote Collaboration: The primary mode of interaction will be digital, utilizing communication and collaboration tools (e.g., Slack, Zoom, Google Meet, email).
• Technology Access: Employees will be equipped with the necessary tools and technology to perform their roles effectively from home, including access to project management software and communication platforms.
• Team Interaction: While remote, the company fosters interaction through online meetings, virtual team-building events, and communication channels designed to maintain team cohesion and collaboration.

Work Schedule: The standard working hours are approximately 40 hours per week. While the setup is remote, adherence to core working hours and availability for critical meetings will be expected to ensure seamless collaboration with global teams and stakeholders. The company respects Philippine holidays.

📝 Enhancement Note: The "Permanent work from home" setup is a key differentiator, appealing to candidates seeking flexibility. The availability of coworking space offers a hybrid option for those who benefit from an office environment. The company's culture and communication tools will be critical in maintaining a connected and productive remote team.

📄 Application & Portfolio Review Process

Interview Process:

• Preliminary Video Screening: An initial short video interview to assess basic qualifications, communication skills, and cultural fit.
• Virtual Interviews: Conducted via Zoom or Google Meet, likely involving 1-2 rounds. These will include interviews with the hiring manager and potentially other team members (e.g., Senior Project Manager, UX Lead).
• Focus Areas: Expect questions related to your project coordination experience, familiarity with project management tools, communication style, problem-solving approach, and understanding of UX/marketing workflows.
• Portfolio Discussion: Be prepared to walk through selected projects from your portfolio, explaining your role, the processes used, and the outcomes.

Portfolio Review Tips:

• Curate Strategically: Select 1-3 projects that best showcase your project coordination, organizational, and communication skills. Prioritize clarity and impact over quantity.
• Quantify Achievements: Wherever possible, use numbers to demonstrate success (e.g., "contributed to a project delivered 10% ahead of schedule," "managed communication for a campaign involving 5 key stakeholders").
• Highlight Process: Clearly articulate the steps you took, the tools you used, and how you facilitated collaboration and ensured tasks were completed.
• Be Ready to Discuss: Prepare to verbally explain your contributions, challenges, and learnings for each project in detail. For a coordinator role, focus on how you supported the project lead and ensured smooth operations.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like, "How would you handle a situation where a key stakeholder is not providing timely feedback?" or "Describe a time you had to manage conflicting priorities."
• Tool Familiarity: Be prepared to discuss your experience with specific project management tools listed in the requirements.
• Understanding of UX/Marketing: While not an expert role, demonstrating a basic understanding of the UX and marketing project lifecycle will be beneficial.

📝 Enhancement Note: For an entry-level role, the interview process will focus on assessing potential, foundational skills, and eagerness to learn. The portfolio review will be less about strategic leadership and more about demonstrating diligent execution, problem-solving at a task level, and strong communication.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management: Monday.com, Trello, Jira (familiarity with at least one is required).
• Communication & Collaboration: Slack, Zoom, Google Meet, Microsoft Teams (or similar platforms for real-time communication and virtual meetings).
• Documentation & File Sharing: Google Workspace (Docs, Sheets, Drive), Confluence, or similar for document creation, storage, and collaboration.

Analytics & Reporting:

• While not a primary focus for this coordinator role, familiarity with basic reporting principles and how to access or compile information for reports using project management tools or shared documents would be beneficial.

CRM & Automation:

• No specific CRM or automation tools are explicitly mentioned as required for this role, but understanding how marketing projects feed into CRM systems or automated campaigns is a plus.

📝 Enhancement Note: The explicit mention of Monday.com, Trello, and Jira indicates that practical, hands-on experience with at least one of these is a key requirement. Proficiency in standard office productivity suites and communication platforms is assumed.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on teamwork and cross-functional cooperation to achieve collective goals.
• Efficiency & Process: Commitment to optimizing workflows, improving processes, and leveraging technology to drive productivity.
• Customer Focus: Dedication to supporting initiatives that enhance customer experience and business outcomes.
• Inclusion & Diversity: A core value where all employees are encouraged to bring their authentic selves to work and contribute to a welcoming environment.
• Continuous Improvement: A mindset geared towards learning, adapting, and seeking opportunities to enhance performance and outcomes.

Collaboration Style:

• Open Communication: Encouraging direct and honest communication across all levels and departments.
• Cross-Functional Integration: Working closely with various teams (UX, Marketing, Product, potentially Sales) to ensure alignment and seamless project execution.
• Feedback-Driven: A culture that values constructive feedback for personal and process improvement.

📝 Enhancement Note: Lightspeed's stated commitment to diversity and inclusion is a significant cultural pillar. The "lean enough to make a real impact" comment suggests a culture where individual contributions are recognized and valued, even within a larger organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Multiple Projects: As a Project Coordinator, you'll likely juggle several projects simultaneously, requiring strong prioritization and time management skills.
• Remote Collaboration Dynamics: Effectively collaborating and maintaining strong communication with a remote team and stakeholders requires proactivity and excellent digital communication skills.
• Process Adaptation: Contributing to process improvements means adapting to change and potentially influencing established ways of working.
• Bridging Gaps: Acting as a liaison between different teams (e.g., creative and marketing) requires understanding diverse perspectives and ensuring smooth information flow.

Learning & Development Opportunities:

• Project Management Skills: Extensive opportunity to hone project management techniques, scheduling, resource coordination, and risk identification.
• UX/Marketing Workflow Mastery: Deep dive into the end-to-end process of delivering UX and marketing projects.
• Tool Proficiency: Becoming an expert user of leading project management software.
• Industry Exposure: Gaining experience in the fast-paced SaaS and e-commerce technology sector.
• Mentorship: Learning from experienced project managers and UX professionals within the company.

📝 Enhancement Note: This role is designed for growth. The challenges presented are common in project coordination and are framed as opportunities for skill development, particularly in organization, communication, and adaptability within a remote work setting.

💡 Interview Preparation

Strategy Questions:

• Project Coordination Approach: "Describe your process for managing multiple project timelines simultaneously. How do you prioritize tasks when deadlines conflict?" (Prepare to discuss your organizational methods and prioritization strategies.)
• Stakeholder Management: "How do you ensure effective communication with stakeholders who have different levels of involvement or understanding of a project?" (Focus on proactive updates, clear documentation, and active listening.)
• Problem-Solving: "Tell me about a time you encountered an unexpected roadblock in a project. What steps did you take to resolve it?" (Prepare a STAR method example focusing on your role in problem resolution.)

Company & Culture Questions:

• Lightspeed's Mission: "What interests you about Lightspeed's mission to power businesses through commerce?" (Research their product offerings and market position.)
• Remote Work Philosophy: "How do you stay motivated and productive in a remote work environment?" (Highlight your self-discipline, time management strategies, and communication habits.)
• Team Collaboration: "How do you approach collaborating with team members you don't meet in person regularly?" (Emphasize your use of communication tools and proactive engagement.)

Portfolio Presentation Strategy:

• Concise Storytelling: For each portfolio piece, clearly state the project's objective, your specific role and responsibilities, the key processes you managed, any challenges faced, and the ultimate outcome or impact.
• Focus on Process & Support: As a coordinator, emphasize how you supported the project lead, managed tasks, facilitated communication, and ensured deadlines were met.
• Tool Demonstration: If possible, be ready to briefly show a relevant project plan or dashboard from a tool like Monday.com or Trello.
• Value Proposition: Conclude by summarizing what you learned and how your contributions helped the project succeed.

📝 Enhancement Note: Interview preparation should focus on demonstrating foundational project management skills, a proactive and organized approach, strong communication abilities, and a genuine interest in Lightspeed's mission and the tech industry.

📌 Application Steps

To apply for this UX Project Coordinator position:

• Submit Your Application: Complete and submit your application through the provided link on the Lightspeed job portal.
• Tailor Your Resume: Update your resume to highlight relevant experience in project coordination, familiarity with project management tools (Monday.com, Trello, Jira), communication skills, and any experience working with creative or marketing teams. Use keywords from the job description.
• Prepare Your Portfolio: Select 1-2 key projects that best demonstrate your organizational, communication, and task management abilities. Be ready to discuss your role and contributions in detail.
• Research Lightspeed: Familiarize yourself with Lightspeed's products, mission, values, and recent company news. Understand their commitment to diversity and inclusion to better align your responses during the interview.
• Practice Interview Responses: Prepare for common interview questions related to project coordination, remote work, collaboration, and problem-solving. Practice articulating your experience using the STAR method.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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