UX Product Designer

📍 Job Overview

Job Title: UX Product Designer

Company: Joint Commission

Location: Oakbrook Terrace, Illinois, United States

Job Type: OTHER

Category: Product Design / User Experience (UX)

Date Posted: April 30, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Designs intuitive and visually appealing web and mobile solutions by translating business goals and user needs into user flows, wireframes, mockups, and prototypes.

• Collaborates closely with Business Analysts, Product Managers, and Software Developers to define and document requirements, ensuring a seamless user experience.

• Conducts user research and analyzes feedback to inform design decisions and iterate on product enhancements.

• Possesses a secondary skillset in business analysis for defining and documenting requirements and conducting research.

• Leads critical phases of the product development lifecycle, including design, testing, and stakeholder communication.

📝 Enhancement Note: While the primary focus is UX Product Design, the explicit mention of a "secondary skillset of business analysis" indicates a hybrid role. This suggests the candidate will not only design but also contribute to the functional definition of requirements and operational process improvements, aligning with a GTM (Go-To-Market) or product operations perspective.

📈 Primary Responsibilities

• Translate high-level business requirements and user needs into detailed interaction flows, wireframes, mockups, and interactive prototypes for web and mobile platforms.

• Lead the design process for new software features and enhancements, employing facilitation, interviews, and market research to capture design requirements.

• Develop and deliver user stories, user journeys, and mockups, optimizing designs for a diverse range of devices and interfaces (desktop, web, tablet, iOS, Android).

• Collaborate with Business Analysts to conduct comprehensive user research, usability testing, and analyze user feedback to validate design concepts and ensure product-market fit.

• Assist Product Management in writing user stories, detailing specific UI deliverables required for the development team to ensure accurate implementation.

• Coordinate and support field and pilot testing initiatives, collecting and analyzing test results to ensure the product effectively meets defined business needs and operational objectives.

• Conduct in-depth research on problem statements to conceptualize and propose solutions that align with and achieve broader business objectives, with a focus on operational efficiency.

• Proactively identify opportunities for innovation by asking insightful questions, taking calculated risks, and championing novel ideas within the product development process.

• Continuously stay abreast of emerging design trends, tools, and best practices in UX/UI design and product development.

📝 Enhancement Note: The responsibilities highlight a blend of core UX design duties with an emphasis on translating business needs into tangible design artifacts and ensuring those designs meet business objectives. The inclusion of "assist with user story writing" and "analyzing the results of the test. Ensures the product fulfils business needs" points to a need for strong analytical and business acumen, typical of roles supporting Go-To-Market strategies.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, or a related field.

Experience: Minimum of 2 years of progressive experience in UX Product Design with a proven track record of successful product launches and enhancements.

Required Skills:

• Hands-on experience in creating wireframes, prototypes, storyboards, and user flows that effectively communicate design concepts.

• Proficiency with industry-standard design tools such as Figma, Sketch, or Adobe Creative Suite.

• Foundational understanding of front-end development languages: HTML, CSS, and JavaScript.

• Proven ability to analyze business systems to identify user needs, document functional requirements, and propose operational/process improvements.

• Experience working within agile/scrum development methodologies, including participation in sprint planning, reviews, and retrospectives.

• Solid understanding of user-centered design (UCD) principles, including planning and conducting user research, usability testing, A/B testing, rapid prototyping, heuristic analysis, and addressing usability and accessibility concerns.

• Excellent listening, verbal, and written communication skills, with the ability to professionally interact with a diverse range of stakeholders, including executives, managers, and subject matter experts.

• Ability to work independently with minimal supervision, adhering to established procedures and policies.

Preferred Skills:

• Experience working on multiple platforms, including desktop, web, tablet, and mobile (iOS and Android).

• Knowledge of requirements analysis and experience with commercial software product development, particularly within the Healthcare standards, compliance, and regulatory market.

• Ability to resolve user pain points through innovative and effective design solutions.

📝 Enhancement Note: The requirement for a "secondary skillset of business analysis" and "Ability to analyze business systems to identify user needs, document requirements, and address operation/process issues/improvements" strongly suggests that candidates with experience in product operations or GTM support will be highly valued. This indicates a need to not just design but also understand the business context and operational impact of those designs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong track record of UX/UI design projects, demonstrating the ability to translate complex business requirements into intuitive user experiences.

• Detailed case studies that highlight the problem statement, design process, user research methodologies employed, and the resulting impact on user engagement and business objectives.

• Visual examples of wireframes, user flows, mockups, and interactive prototypes created using Figma, Sketch, or Adobe.

• Documentation of how user feedback and testing (usability, A/B) were integrated into the design iteration process.

Process Documentation:

• Demonstrate experience in documenting design specifications, user stories, and UI deliverables that facilitate clear communication with development teams.

• Showcase ability to analyze business systems and document requirements, including identifying operational issues and proposing process improvements through design solutions.

• Provide examples of how user research findings and testing results were documented and used to inform design decisions and product iterations.

• Illustrate understanding of agile/scrum processes through documentation of contributions to sprint planning, backlog refinement, and user story creation.

📝 Enhancement Note: The emphasis on a "secondary skillset of business analysis" and the need to "document requirements and address operation/process issues/improvements" means the portfolio should not only showcase design excellence but also analytical rigor and the ability to bridge the gap between user needs and business/operational realities. This is crucial for GTM and product operations roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Product Designers with 2-5 years of experience in the Chicago metropolitan area, the estimated salary range is $75,000 - $105,000 annually. This range accounts for the specialized skills in business analysis and the healthcare industry context.

Benefits:

• Comprehensive benefit package offered by The Joint Commission.

• Specific details can be found on the Joint Commission Career Page.

• Includes standard benefits such as health insurance, dental, vision, paid time off, and retirement savings plans.

• Potential for professional development and training opportunities.

Working Hours: Typically 40 hours per week, with potential for some flexibility depending on project needs and deadlines.

📝 Enhancement Note: The salary estimate is based on research for UX Product Designer roles in the Oakbrook Terrace, IL area, considering the 2-5 year experience level. The inclusion of business analysis skills and the healthcare industry context may justify placement towards the higher end of this range.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Standards and Compliance. The Joint Commission is a leading independent organization dedicated to improving the safety and quality of patient care in healthcare organizations. This context means a strong emphasis on accuracy, reliability, and adherence to rigorous standards.

Company Size: The Joint Commission is a substantial organization, likely employing several hundred to a few thousand individuals, indicating a structured environment with established processes and a significant impact.

Founded: Founded in 1951, The Joint Commission has a long-standing history and a well-established reputation, suggesting a stable work environment with deep institutional knowledge.

Team Structure:

• The UX Product Designer will likely be part of a product development or IT department.

• Collaboration will occur with cross-functional teams including Business Analysts, Product Managers, Software Developers, and potentially subject matter experts in healthcare.

Methodology:

• The team likely operates with a mix of agile/scrum methodologies for software development, emphasizing iterative design and development cycles.

• Data-driven decision-making is expected, leveraging user research, analytics, and business requirements to guide product evolution.

• A focus on user-centered design (UCD) principles is paramount to ensure the usability and effectiveness of solutions.

Company Website: www.jointcommission.org

📝 Enhancement Note: The healthcare industry demands a high level of diligence and precision. For a UX Product Designer, this translates to designing interfaces that are not only intuitive but also highly accurate, compliant, and support critical decision-making processes for healthcare professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to senior UX Product Designer, given the 2+ years of experience requirement and the expectation of a "proven track record." The added responsibility of business analysis and requirement documentation elevates it beyond a purely design-focused role.

Reporting Structure: The designer will report to a manager within the product development or IT division, likely working closely with Product Managers and Business Analysts. This structure allows for direct contribution to product strategy and execution.

Operations Impact: The UX Product Designer's work directly impacts the usability and effectiveness of software solutions used by healthcare organizations. This has a downstream effect on patient care quality and operational efficiency, making the role critical to the company's mission.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX research methodologies, interaction design patterns, or specific areas of healthcare technology.

• Leadership Development: Opportunity to lead design initiatives, mentor junior designers, or take on product ownership responsibilities within specific feature sets.

• Business Analysis Expansion: Further develop skills in business analysis, requirements gathering, and process optimization, potentially transitioning into a Product Owner or Business Analyst role.

• Cross-functional Mobility: Gain exposure to various aspects of the product lifecycle, including marketing, compliance, and customer success, fostering a holistic understanding of GTM strategies.

📝 Enhancement Note: The blend of UX and Business Analysis skills offers a unique growth trajectory. Candidates can leverage this role to become a more versatile product professional, adept at both user advocacy and business/operational requirement definition, which is highly valuable in GTM and product operations environments.

🌐 Work Environment

Office Type: The role is based on-site at The Joint Commission's offices in Oakbrook Terrace, Illinois. This suggests a traditional office environment designed for collaboration and focused work.

Office Location(s): One Renaissance Blvd, Oakbrook Terrace, IL 60181. This location is within the Chicago metropolitan area, offering access to a vibrant business ecosystem.

Workspace Context:

• The workspace is expected to be collaborative, fostering interaction with cross-functional teams for design reviews, brainstorming sessions, and agile ceremonies.

• Access to necessary design software, hardware, and potentially user research labs or tools will be provided.

• Opportunities for direct interaction with colleagues in Business Analysis, Product Management, and Software Development will be frequent, supporting efficient workflow and problem-solving.

Work Schedule: The standard work schedule is likely 40 hours per week. While on-site, there might be some flexibility in daily start/end times, subject to team coordination and project requirements, allowing for effective workflow management and participation in critical development phases.

📝 Enhancement Note: An on-site environment at a large, established organization like The Joint Commission typically offers a structured and supportive atmosphere, with ample opportunities for in-person collaboration, which is often beneficial for complex design and business analysis tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements.

• Hiring Manager Interview: Discussion focused on your experience, design philosophy, problem-solving approach, and understanding of user-centered design, with specific questions about your business analysis skills.

• Design Challenge/Portfolio Review: A practical exercise or a deep dive into your portfolio. Expect to present case studies, explain your design process, and discuss how you translated user needs and business requirements into functional designs. Be prepared to elaborate on your business analysis contributions.

• Cross-functional Team Interview: Meet with potential team members (e.g., Business Analysts, Developers) to assess collaboration style, communication skills, and cultural fit within the agile team.

• Final Interview: May involve senior leadership to discuss overall fit and long-term potential within the organization.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your UX design skills, your business analysis contributions, and your ability to solve complex problems within the healthcare domain if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (including research, wireframing, prototyping, testing, and any business analysis aspects), the solutions you designed, and the measurable outcomes or impact.

• Highlight Business Impact: Emphasize how your designs addressed business objectives and operational needs, beyond just aesthetic appeal or basic usability. Quantify results where possible.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma, Sketch, Adobe, and any other relevant tools.

• Address Business Analysis: Explicitly discuss your experience in requirement gathering, user story writing, and identifying operational improvements.

Challenge Preparation:

• Understand the Context: Research The Joint Commission's mission, values, and the healthcare compliance landscape.

• Practice Problem-Solving: Be ready to tackle hypothetical design problems that require both UX thinking and an understanding of business/operational constraints.

• Articulate Your Process: Clearly explain your thought process, design decisions, and how you would integrate business requirements into your UX solutions.

• Communicate Effectively: Practice presenting your ideas concisely and persuasively, anticipating questions about your approach and rationale.

📝 Enhancement Note: Given the hybrid nature of this role, interviewers will likely probe deeply into your ability to bridge the gap between user experience and business/operational requirements. Be prepared to showcase how your design solutions directly contribute to achieving business goals and improving operational processes.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD). Proficiency in at least one is essential, with familiarity in others being a strong asset.

• Prototyping Tools: Figma, InVision, Adobe XD, or similar for creating interactive prototypes.

• Wireframing Tools: Balsamiq, Axure RP, or built-in features within Figma/Sketch/Adobe XD.

Analytics & Reporting:

• User Research Platforms: Tools for conducting surveys, interviews, and usability testing (e.g., UserTesting.com, SurveyMonkey, Qualtrics).

• Analytics Platforms: Familiarity with web analytics tools (e.g., Google Analytics) to understand user behavior and measure design impact is beneficial.

• Business Analysis Tools: Experience with tools for requirements management and documentation could be advantageous.

CRM & Automation:

• Product Management Software: Experience with tools like Jira, Asana, or Trello for user story management, backlog grooming, and sprint tracking within an agile framework.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for day-to-day team communication and collaboration.

📝 Enhancement Note: While specific CRM or automation tool experience isn't explicitly detailed, a foundational understanding of how design interfaces with these systems (e.g., how UI elements translate into CRM data fields or automated workflows) would be a significant advantage, particularly for candidates with a business analysis background.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of users, ensuring that products are intuitive, effective, and enhance their workflow.

• Quality & Accuracy: Given the healthcare industry, a strong emphasis on delivering high-quality, accurate, and reliable solutions that meet stringent standards.

• Collaboration: Fostering a team environment where open communication, constructive feedback, and shared problem-solving are encouraged across disciplines.

• Innovation: A willingness to explore new ideas, challenge the status quo, and drive continuous improvement in design and product development.

• Efficiency: A focus on designing processes and interfaces that streamline workflows and improve operational efficiency for both end-users and internal teams.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Business Analysts, Product Managers, and Developers, requiring strong communication and the ability to translate between different technical and functional perspectives.

• Iterative Feedback Loops: The team likely embraces a culture of continuous feedback, with regular design reviews, usability testing sessions, and agile ceremonies to refine designs and product direction.

• Knowledge Sharing: An environment where team members are encouraged to share insights, best practices, and learnings to elevate the collective skill set and drive better outcomes.

📝 Enhancement Note: The emphasis on "Quality & Accuracy" and "Efficiency" in the context of healthcare standards is a critical differentiator. Candidates should be prepared to demonstrate how their design thinking and analytical skills contribute to these core organizational values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Regulatory Requirements: Navigating the complexities of healthcare regulations and standards while ensuring a user-friendly and intuitive design can be a significant challenge.

• Translating Complex Information: Simplifying and presenting complex healthcare data or compliance requirements in an easily understandable and actionable format for users.

• Integrating Business Analysis into Design: Effectively merging the analytical requirements definition process with the creative UX design process to ensure cohesive and effective solutions.

• Keeping Pace with Evolving Technology: Staying current with advancements in UX design tools, methodologies, and healthcare technology trends.

Learning & Development Opportunities:

• Specialized UX Training: Access to training in advanced UX research, interaction design, or accessibility standards relevant to healthcare.

• Business Analysis Skill Enhancement: Opportunities to deepen understanding of requirements analysis, process mapping, and business case development.

• Healthcare Industry Acumen: Gaining in-depth knowledge of healthcare standards, compliance, and the specific challenges faced by healthcare organizations.

• Mentorship Programs: Potential for mentorship from experienced designers, product managers, or business analysts within The Joint Commission.

📝 Enhancement Note: The challenge of balancing user needs with strict regulatory requirements is a hallmark of the healthcare tech industry. Highlighting your ability to find elegant solutions within these constraints will be key.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your problem-solving and compromise skills, especially relating to business analysis.)

• "How do you approach translating complex business requirements into intuitive user flows and wireframes? Can you walk us through a specific example?" (Prepare a case study that highlights this transition, including your business analysis input.)

Company & Culture Questions:

• "What do you know about The Joint Commission and its mission? How does your design philosophy align with our commitment to patient safety and quality care?" (Research the company's mission, values, and recent initiatives.)

• "How do you handle feedback on your designs, especially constructive criticism from stakeholders or team members?" (Showcase your receptiveness to feedback and collaborative spirit.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly define the problem, your role, the process (including research and business analysis), the solution, and the impact. Use visuals effectively.

• Quantify Impact: Whenever possible, present metrics or qualitative feedback that demonstrate the success of your designs and how they met business objectives.

• Showcase Business Analysis: Explicitly discuss your contributions to requirements gathering, user story creation, and process improvement identification within your case studies.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, tool usage, and how you handled challenges.

📝 Enhancement Note: Expect interviewers to scrutinize your ability to function effectively in a hybrid UX/Business Analysis role. Be ready to articulate your process for gathering requirements, understanding operational needs, and then translating those into user-centered designs.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Joint Commission Careers portal.

• Tailor Your Resume: Highlight experience in UX design, product design, wireframing, prototyping, user research, and crucially, business analysis, requirements documentation, and process improvement. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 projects that best demonstrate your UX skills, your business analysis capabilities, and your ability to deliver effective solutions. Prepare to present these with a clear narrative focusing on problem, process, solution, and impact.

• Prepare for the Interview: Research The Joint Commission's mission and values. Practice articulating your design process, your business analysis approach, and how you handle constructive feedback. Be ready to discuss your experience with Figma, Sketch, Adobe, and agile methodologies.

• Understand the Industry: Familiarize yourself with the healthcare industry's focus on quality, safety, and compliance, and how UX design can support these critical areas.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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